Arby and Premier Carpet Service curtail their services for the specific job. I had requested service on a Wednesday and had carpet installed on 6 steps by the following Saturday. At first I thought that I would here the classic contractor line, "...the job is just too small." The job was done with perfection, a totally clean installation. As a result Premier Carpet Service has earned my future carpeting business for my ChicagoLand investment properties. read more

Excellent Service and Pricing I couldn't say enough good things about Premier Carpet Service. Arvy went out of his way to make sure everything went smoothly. I have adopted a granddog who has had a terrible habit of getting up on the sofa. Arvy got rid of all the pet hair and my sofa looks brand new. I am also having guests this weekend and then again two weeks later and Arvy made sure the carpets were done before everyone arrived. I would recommend Premier Carpet Service to all my friends read more

Amazing service. They were so great. They are so hard working and put so much effort in doing a great job. Our building had the main stairs and landings and also the backstairs and landings clean and they worked so hard to get every single spot out. definitely will use them again. We really loved their service and could not be more satisfied. Great great value too. read more

It's been a month since they came to repair our carpet, and everything has held up great. We had a problem area with cats, that they cut out and patched in with some extra carpet we had. The seams are perfect and you would never know. Best of all, the smell is gone. They also cleaned the remaining carpet in the same room, and a sofa that hadn't been cleaned in years... absolutely loaded with cat hair. They made both look and smell like new. I would absolutely call them again if we have another issue, and would recommend them to anyone. read more

I was nervous to trust the reviews...how could they have so many 5 stars? Well now I know. They did a fantastic job on my oriental carpet and my synthetic area rug. Rodney took extra time to hand clean the fringe and restore it to its original ivory color. I am soooo happy I will be adding their name to my contacts... so next year I won't have to spend hours reading reviews. read more

I needed to get my carpets cleaned right away before my furniture arrived home. I called the Premier Carpet Service today and they were at my house in an hour! They were prompt, did the job thoroughly and charged the same price they told me over the phone. If I need any carpet cleaning again, I will definitely use their services. read more

We called Premier because, to be honest, our sofa smelled like our enormous bulldog that sleeps there and we needed it not to. I have to say I was very pleased with the service. They were prompt and professional. They were also VERY polite. They put covers over their shoes even though it was probably apparent that the floor was already marked up by the aforementioned dog. The dog also harassed them every time I turned my back and they didn't bat an eyelash. I should clarify that by harass I mean jumped on, growled at and became very *ahem* amorous with them. I know... the dog is terribly behaved. But the gentlemen from Premier were amazing about it. All this paired with fair pricing and quick service. We'll definitely use them again!! read more

AMAZING!!! Seriously, don't even look elsewhere. I called 5 different places for cleaning quotes. Premier came in right in line with everyone else, perhaps even lower, and they were able to come two days earlier than anyone else. I had a BAD red wine stain all over a cream couch and white carpet that had set for three days, and I had tried all kinds of carpet cleaners that hadn't done the trick. These guys erased all spots (as well as all of the other awful spots they found on my carpet - at no extra charge) and didn't even charge me for the couch because there was still a faint outline that wouldn't come out due to the type of fabric of the couch. Thus, they ended up being half the cost of all of the other quotes. I actually cannot say enough good things about my experience. They're the best!! read more

I had to prepare my dad's condo for sale and he had three rooms of off white carpeting. I was afraid I would have to replace three rooms of carpet if it couldn't be cleaned. I shouldn't have worried because Premier did an excellent job. When they were done the carpets looked great. I also had to reschedule on short notice when other work wasn't done on time. Premier was very accomodating. They were able to cancel my appointment and set up a new one as soon as I let them know they could get in the unit. I wouldn't hesitate to recommend them to anyone who wants an excellent job at a resonable price. read more

Love these guys!!! Always ready and available. Affordable prices. Had a friend over who had an accident in the bed. These guys did an amazing job taking the stain out. Highly recommend them! read more

I spilled a large cup of hot tea on my light beige wool rug. The stain was awful and large. I tried several rug cleaners, water, vinegar, etc., and they only made it worse. Then I called Premier. They picked up the rug and one week later returned it looking like new! The stain was completely gone. Needless to say, I am very happy with their work and their service. It was not inexpensive, but the rug was expensive and worth fixing. It was also a very labor-intensive process cleaning up two large stains as well as literally hundreds of spots where the tea had splattered. I recommend them highly and will use them again. read more

I would absolutely recommend them to everyone. I needed a carpet stretched and then cleaned. Within 2 days both were done on the same day with 2 separate work crews following each other. It was unbelievably easy and the people they sent were very professional and on time. I just discovered that they do installs and I will use them for future carpet installs.Can't say enough good things! read more

Premier Carpet Service was wonderful! Our office space was having a pest issue that left a lot of unsightly stains and marks. Other cleaning services were giving us absurd quotes and even suggesting that we get new carpet (when the carpet itself was only 1 year old!). PCM was extremely quick, efficient, and kind with their service, and I found their rates to be totally reasonable. The office is now clean and smells great. A +! read more

I work for a real estate office and I called this company to schedule an estimate at one of our properties. I knew my request was last minute, but he told me that he could fit us in at 9:00 am. I confirmed the appointment and let my boss know. My boss called me the next morning at 9:12 saying he wasn't there yet. I called him and he told me he was 15 minutes away. At 10:02 my boss called me again saying that he STILL wasn't there. I called him again and he didnt' answer and hasn't returned my call. This was our first experience with the company and we could have provided them with a lot of business but I think it's safe to say that we won't be contacting them again. read more

I called this company and they came out ASAP and what a great job they performed! I had Sears out twice ($200+) and Premier did the job successfully after one visit. They were cheaper and I know who to use in the future. Thanks guys! read more

Hired this service to clean carpets after we moved. They were on time, so very pleasant and lickity-split FAST! The carpets look like brand new. Real friendly guys w/ great, speedy service and reaonable prices. Will be calling them again for our new home. Thanks Premier! read more

Called to have new underpad with laying (stretching) of old carpet. Arvy took care of all quickly and efficiently. When pad did not match current pad - one phone call and all corrected immediately! Oliver and Louis great men. Never posted to yelp before, but in this case - Go Premier Carpet! read more

I am so grateful. A big spill last night just wasn't coming clean with club soda and salt...company coming this weekend and I was so fortunate to get ahold of the owner of this cleaning service. He came within an hour and worked his magic. The carpet looks new again. Thank you thank you! read more

The folks at Premier were extremely nice to me both times I called-the first time to get info, and the second time to book. The guys that showed up were also very nice, professional, and quick. I hate leaving a less than perfect review, but I am disappointed in the overall result. When I originally called I specifically asked about the time it would take to dry and was told 1-2 hours. I have no basis for comparison, and thought this was great. I also confirmed this when I called to book just to be sure. However, after the job was done the cleaners said it could take up to 18 hours, very different than what I was told on the phone. It has been almost 24 hours at this point, and despite having fans on as well as the A/Cs running (recommended by the techs because the humidity outside is higher) they are still wet. Additionally, they also feel sticky to the touch, and the scent from whatever solution they used is just awful. We couldn't even sleep in our bedroom last night because of how wet it was and how strong the odor was. To make matters worse, it looks like there is still some very light staining on part of my carpet in one room, and the rug in another is wrinkly in some areas. I just really expected a lot better based on other reviews, my initial conversation with them, and the cost. read more

They were very considerate and open to making things right if need be. My carpet came back so clean and cared for. They were much better then hiring someone to come in and clean. THANKS! read more

I arranged Premier Carpet Services to clean the carpet of my new condo. After repeated confirmations, they proceeded to show up over an hour late, which was unacceptable given they were notified of the time sensitive nature of my appointment time. Upon calling repeatedly to inquire as to where the cleaning crew was, I was continually told they were "2 minutes away". They were "2 minutes away" for 45 minutes. It was clear when they did show up, given their smell, the delay was related to the necessity to buy cigarettes and coffee. These people couldn't have been more unprofessional. No apologies, no discount to make it right, just an F you attitude from the crew. I refuse to pay for that. To summarize, despite the many good reviews, my experience with Premier Carpet Services was a disaster. Avoid at all costs, especially if you expect appointments to honored. If i could give them a -1 star, I would... And yes, I only created a Yelp account so I could warn others away from this lackluster operation. read more

had the carpet at our apt cleaned and they did a great job! we had them clean our LR, stairs, and 2 BDRMs over the summer. they were totally great and flexible even though I was a pain in the butt and had to call and change our time for them to come and clean...they didn't charge extra for coming up the stairs and there were no crazy add on fees. the only thing is that it took longer than 1 hr for the carpet to dry but i'm not complaining since it looked great! we will definitely call them back to come clean our carpet again! read more

Amazing. Tried multiple people cause I have an old dog who has accidents frequently. I also had construction done to my house and the contractors left footprints going up and down the stairs. I called and we booked. Those spots every company told me they could not get out, are out! My family room smells new and I couldn't be happier. Thank you! read more

I looked around a lot, called up a few carpet cleaning companies that serve schaumburg and the surrounding areas. These guys gave me the a very good estimate. On the day of the cleaning they arrived on time, did an inspection and gave me the accurate amount which matched the estimation. There were no extra charges for stairs or closets. I had a few stains that I thought were pretty hard to remove but these guys did a very good job in removing them and cleaning the carpets. The carpets feel so fresh and nice. I rate them 5 stars and would definitely recommend them. read more

Ari and team were amazing! They showed up last week to cleaned 5 pieces of furniture, and took away 5 rugs for cleaning. I was pleasantly surprised how thorough he was, and easy to deal with. He was knowledgeable, and willing to go the extra mile. The furniture looks like new, and the rugs look amazing. Will definitely be using them again. read more

We tried a different company first, and they were terrible. Horribly late, overpriced and in the end, our couch was still dirty enough that we had to have them come back to re-clean it. Then, on yelp, actually, we found PREMIER CARPET!!! Totally professional, kind, on time every single time, and made our couch like new for half the cost of the other place. We love them so much that we have since used them three times. Each time, they are just as awesome. They're here right now, cheerfully working, and I can't be more thrilled. It's so difficult sometimes to find places people in the service industries that are great, and these guys are wonderful. Hopefully, this Yelp will lead to more business for them because they totally deserve great clients. read more

Absolutely the best Carpet Service cleaning I ever had. I tried many various businesses but got always very upset with every one of them. They either did not say any prices over the phone, or just gave me one price and then came and this price was doubled but no matter what no one ever could do such a great job as these guys from Premier Service. I am not a person who usually writes reviews but I had their service just one hour ago and could not help but write my review here. The crew (David and Ovidiyus) were exceptionally polite, neat, highly professional, fast, no hidden costs, no pressure to do more stuff with my carpet. My carpet looks like brand new now. I am so happy to find you guys and won't ever have anyone else but you. Thank you, Loretta, for your business and you have my good wishes. read more

The two men who came to clean my carpet were professional and friendly. My carpet (maybe 12 years old) was certainly cleaner when they were finished, but there are still some spots, so it was an okay job. read more

I called Premier after reading the reviews here on Yelp! Wow! I am super impressed. Our carpet was brutal and thought it definitely needed to be replaced (I even took pictures to show the landlord, but of course they denied my request.) The customer service was great and came right on time. He quote me a price on estimations over the phone and it ended up be right on...a little high but well worth it ($200). Our apartment has 4 carpeted rooms 1. 15x12 ...2. 10x10...3. 12x10...4. 10x10 and a hallway about 30 feet long. Still amazed they could get 3 year old red wine stains out!!! read more

The cat attacked the sofa - twice in two days. Premier did a terrific job of tackling this problem, and solved it! Despite the fact it took two trips to get the job done right, I am delighted with the effort they put into it and the results. No smell and the furniture is beautifully clean! Thanks a bunch. read more

I used premier carpet cleaning today for the first time and I'm so happy with the service they provided. Remy and Diego were polite and friendly. I will call again in the future!!! A great service...must use again and again!!! read more

These guys know what they are doing! I chose to go with them based on other Yelp reviews saying they work miracles, and they do! They made a white rug (not carpet) look like almost new, after years of pet and human wear and tear, They cleaned a white chair upholstery and got the stains out, can't tell it ever had any. Fully recommend them and will absolutely use them again. Great value. read more

I have been getting my carpets cleaned twice a year for the last 6 years. I decided to pick a new company to clean our carpets and im so happy i called Premier. My carpets look awesome! He was very nice, reasonably priced and he was in and out in a couple of hours. I would definitely recommend Premier!! read more

Great experience from the time I inquired on the phone to the professionalism of the carpet cleaners. I decided to add some more rooms after they were here and ended up cleaning the entire house. Very reasonable and one room had pet stains which now cleaned looks like new carpet. read more

I can't imagine ever having my rugs cleaned by any other company. When my rugs were returned they truly looked like new and made both rooms they were in brighter and fresher. When I called in to find out about total charges, the stain removal process and cleaning costs were clearly explained to me. I hadn't anticipated the additional stain removal cost (which, like the regular cleaning prices, was very, very reasonable--especially given the results). Also, there was no delivery charge. The stain removal process removed visible as well as not so visible stains I had long forgotten about. Both the reps who came to remove the rugs and those who came to relay them treated the furnishings they had to move with care. They also wore booties each time they entered my home. The owner/manager, like the field staff, were professional and personable. The experience was so positive that I wish I had more rugs for Premier to clean for me! read more

I used to use Stanley Steamer. After I used Premier carpet cleaning on 4/22/17, I'm so regret that I used Stanley Steamer before! Premier carpet cleaning is 10 times better than Stanley Steamer! although I paid only $50 more than Stanley Steamer's quote. I was going to buy new carpet. After they cleaned my carpet, I don't need to spend that money ( $6000) any more! Remy & Diego did such a great job! I'm so happy with them! I'll use Premier carpet cleaning forever. read more

Called them on Wednesday and booked them for today. Guys came out (from Lithuania) and they cleaned my living room. They were professional and got the job done in the good amount of time. They just left and the carpet looks great. Will definitely use them again! Got the $95 min, plus added a $30 odor free thing that they do. read more

Immediately after moving into a new house needed some good carpet cleaners, and that too on very short notice. Not only they responded quickly, they did a great job of cleaning the carpet. Professional staff and told us upfront what would not get cleaned so that there is no surprise later. We are always going to call them for carpet cleaning in future. read more

I recently used Premier Carpet Service to clean two bedroom carpets and a rug. What a fantastic job they did! It's refreshing to see nice clean rooms, free of spots. From the phone calls with the customer service rep to the two gentleman that arrived at my door, it was all great service. Herman and Jose arrived on time, walked through the areas needing cleaning and got down to business right away. They were very professional, friendly and efficient. I would absolutely recommend Premier Carpet! read more

These guys are great, seriously great. We bought a house and wanted to have the carpets cleaned before moving in. I called around, and between the positive reviews and the general friendliness/helpfulness of the office staff decided to go with Premier. We had a day scheduled and a couple of days before, Arvy called to let me know that his truck needed a repair but that if it was urgent, they would come to do cleaning with the portable machine...equal in cleanliness, but much more time intensive. I said I could wait for the truck, he called me personally to confirm, and was extremely communicative throughout the process. He also came to the house with his crew to apologize again, and oversee the work. They did a fantastic job. I'll have to upload some photos, but we had zero expectations in terms of the appearance of the carpet, and it now looks like brand new...and smells clean! I would recommend them any day. read more