I needed to move my 8 bins that I had stored in my Dads apartment garage unfortunately had to move. I was able to find decent rate online at $47 5 by 5 small store unit like big closet. The young man Pedro was awesome made me felt welcome show him the rate online he honor it. He was very detailed walked me to my unit and was able give me one by the elevator plus they have cart to move your stuff from outside to the unit. Walked me through whole process excellent customer service. Please as for Pedro he is awesome. read more

Public Storage - My bins I had all together 8. - Self Storage Near Me - Montebello, California

Very nice personnel, good prices. We like to park our truck here. It is clean, well maintained and good communication!

Rented a unit, on my move in date I could not find anyone to help me. Space did not meet my needs (space was smaller than it stated online) so needed something else. No one ever in the office and I stopped by the office 4 times throughout the day. After also calling over 30 times to multiple phone numbers, no one ever answered. I left several voicemails and no response either. I went through the live chat and that didn't help either. I scheduled a move out on the same day. A day later I get a call and they tell me I can't get my money back because I didn't cancel on the same day, but how can I cancel if I couldn't get a hold of anyone!?! What a rip off! Save your money and prevent a huge head ache and waste of time. Take your business elsewhere. Horrible business! read more

This place is a horrible RIP off! No cameras, they allow alcohol beverages on site. There is a huge cut in fence by homeless encampment at back of property and they continue to raise rent when they ignore issues. When my storage was broken into they blamed it on an employee, yet never did a damn thing about it. They have abused y situation since my mother was defrauded from her home. Better Business Bureau here I come. ​ they also ask you and encourage you to leave positive reviews no shame. -1000 review score read more

Thank god I was able to find my old lock and return the new one and thanks to Wendy she help me and it was less than 5 minutes.

Jason provided excellent customer service and help me today Very courteous knowledgeable and patient with all my questions His assistance was tremendously appreciated read more

Wendy's Service was five stars. Thank you very much for your help. I got a unit last Saturday. Pretty professional and prompt service. Answered all my questions. Showed me the unit. read more

Yes the prices are high but the service I got was amazing! I was helped by the manager, Jason. Very knowledgeable about everything that I asked. Super polite. Very professional. I would recommend this place to family and friends solely on the service I got. Not many places give good customer service but this guy had it! Will be returning if I need more storage. read more

Wendy was incredibly helpful and provided outstanding service. She was exceptionally polite. I have been there for a long time, and the maintenance and management of the place have always been top-notch. read more

Over priced, hours of operation are not relative to the normal workforce schedule 9 - 5 pm. 5x 5 not worth 151.00 /mo. Very small unit. My original rent price was 75 . It's doubled in price. .way too much to increase . DEFINITELY NOT WORTH IT . HOURS ARE NOT GREAT. read more

WORST PLACE EVER! SAVE YOUR MONEY! STAY AWAY EVEN IF ITS A "GOOD DEAL"! I wasn't able to get a refund after our unit was broken into not even 24hrs from putting our lock on it. It was online for $58 a month with fees and insurance I paid $93 to move in. Now I'm out of $93. Our unit was in the first front building in the second floor. They don't have any cameras inside the building. I then realized there is an opening in the fence on the side of the first building by the river bed after the break in. I'd also like to mention that the person who called to tell me about the break in told me that between the hours of 6pm-9pm the cameras are off and there is no staff on site.. aka it's a free for all! Worst part is the lock was not damaged, the door/wall was pried open. Apparently the drywall walls are weak and anyone can punch the wall in and still break in. We should've listened to the reviews and not taken our chances. DONT RISK YOUR PROPERTY FOR A FEW BUCKS. Look for other options or different location. read more

Public Storage - Look at the "repair" they made after the break in. - Self Storage Near Me - Montebello, California

I rarely leave a review for a storage facility, but this one really needs a BAD public review, so no one else does business with them, because of their HORRENDOUS RATE INCREASES, the rate increase we received this year in the month of November is over 58% from what we originally have been paying since last year, and have been customers with them since 94,,, are you serious, who in the right mind would agree to an increase of more then DOUBLE the price they were originally paying for, DO NOT GO HERE, what a rip off, and absolute shit customer service, stay away from this place, go anywhere else, I would give NO stars read more

They raise unit price after a month of barely renting the unit. After you go through the trouble of moving everything. Had I known I wouldn't have rented with them. Whenever you call to ask a simple question they connect you to customer service and place you on hold...like why? I thought im calling directly to them. Don't do service with them. read more

Initial Set up is great afterwards was a nightmare Raises prices a few months after signing up with a unit without notification. District Manager, Margaret Summers, accused me of leaving the facility late causing the alarm to go off but it was actually someone else using my code reviewing the cameras (Not even close to what I drive). The hours of operations changes without any notification. Changed it to 6am-6pm due to renovations which is bogus because it's been going on for months! Emailed Corporate but got a response today (7/24/19) after 2 weeks from someone named Kate? The VM was not clear but I know that the hours changed from 6am-6pm while ago and she stated that it'll take 4 more months........ It's a money pit IMO. I'm not going to take off work to just grab 1 or 2 items from the unit. No compensation for inconvenience they caused..... Avoid this location as much as possible. read more

The service is really good, and it is also very convenient. You can book online in advance, and you can operate it by yourself. It's really great. read more

Yelp needs to have an option for ZERO STARS. Not even 24 hours from putting our lock on and our unit was broken into. We got a call saying it was broken into and to come in to change units. The lock was not damaged, the door/wall was pried open. We were out of town for the long weekend so couldn't come in. We come back a few days later to take a look and our lock is completely gone. (Mind you we bought our own to feel a little more secure after reading everyone else's reviews.) Front desk told us "oh they had to fix the unit so they cut your lock but we can give you a new one". We BOUGHT a lock out of pocket and when we asked who's reimbursing us for our lock we were simply told "call my district manager". KATIE the district manager doesn't answer her phone calls. I'd also like to mention that the girl at the front desk told us that between the hours of 6pm-9pm the cameras are off and there is no staff on site.. aka it's a free for all! We should've listened to the reviews and not taken our chances. DO NOT RENT FROM HERE EVEN IF ITS A "GOOD DEAL". read more

Public Storage - Self Storage Near Me - Montebello, California

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Rented for RV storage. Rate increased slightly after a few months. No big deal. But a few months later they raised the rate over 40%! When I questioned them all they would say was that the rate was dictated by the local market rates, and they were still way below the average local rates, which is actually true. My issue was more about the huge increase all at once with little to no regard for customer service/retention. In addition, the space is just barely big enough for my RV. This is not unusual, but there is no margin for error, so everyone has to make sure they are parked within the lines. The last time I went to park my rig, the person next to me had parked over the line and I couldn't even squeeze in. This location seems to be secure enough, but it doesn't seem like they really police the property effectively. I don't think it's too much to ask to get what I pay for. Someone should be able to walk the lot (it's not that big) a couple times a day and make sure that the rules are followed. I could actually say a lot more about their corporate culture of greed and poor customer appreciation, but I really don't want to rant. On a positive note, the manager Margie is very nice. I just wish this highly profitable company placed as much importance on customers as they do on profits. After all, you can't have one without the other. read more

they auctioned my unit!!! i had sent an email regarding my situation of being in the hospital due to covid i cant talk right now since i have a breathing tube a few days after i get an email saying my unit was sold!!!! all my kids stuff, even important documents, pictures i will never be able to have of my father and i when he was alive when i was a baby!!! my kids are heartbroken because now our new apartment is empty, no beds, no toys, no clothes besides the little we didnt have in storage, no books, no bikes, our christmas decorations and tree!!! so heartbroken especially knowing they are as well!!! smh read more

Everything is good except they raise the fee too often and too much. Can't understand why they would force their good tenants out.

Went earlier today to try and leave some stuff in my storage unit. Upon arriving to the 3rd floor of building B the elevator started shaking and it felt as if it was going to fall before coming to a full stop.. Finally I got off the elevator only to realize I had chosen the wrong floor. Instead of trying my luck with the elevator again I decided to go down the stairs to the 2nd floor, well the door leading to there from the stairs was locked & there was no other way to get there besides the elevator... I didn't even really need to leave stuff in storage anyways... ... I've always disliked using this elevator & after today i'm using just the stairs... read more

I choose this place specifically because they offered gate hours till 9 pm, plus air conditioning and lower cost @special offer. After 1 years of experience here - not happy at all! They have no access to the restroom, just pee in your pants after the office closed, they changed gate access hours to 6 pm,​ and you ll never get to your stuff after your busy working day. They have no trash/waist place on the location - so whatever trash you have you must take it with you back to the car. Aside of this they have no air conditioning and 3rd floor in summer days heating like a hell! They have homeless strangers inside of units. And finally, they increased fees without any notice after 4 months of my contract started. Won't recommend it, just horrible impression. Thinking about to switch the place. But it looks like they dont care ( read more

I had to find a storage quickly and nearby my new residence. I searched the website and found that this location had the best rates overall. The ease of filling everthing on-line was awesome. What I like most was the awesome & friendly customer service called, I receive from Margie, the attended at the rental office. I felt a great feeling that this would be the right place for my storage. read more

I had awesome experience with renting a storage. Margie provided me with information regarding storage and download of application to open gate. She was very attentive and helpful. read more

Manager called this week. My storage was broke into. They have to change the lock Robber tried to take stuff in my storage. I think there's a lot of robbery happening lately in this storage.... watch out... there's a lot of mice poop in my boxes and furnitures.... too many... not worth storing anything. Have to move ASAP They charge a lot and increasing every now and then. For what ? For mice poop? For robbery? 0/5 rating for public storage...didn't waste my time claiming the Insurance for the damages and robbery... read more

I moved out on the 1st of April and they still charged me for the month of April. On top of that, the property manager told me she would schedule my move out and she never did so I almost got charged for another month on top of that. Also, she waited until the last minute to tell me that I'm still going to be charged despite moving out on the 1st. This place is a HUGE ripoff. I would not recommend it. Their policies are sketchy and their insurance claim process is super complicated for no reason. My storage unit got broken into and they didn't even do anything except give me a piece of paper with instructions on how to file a claim. If your unit gets broken into, you should automatically get something but instead I got ripped off. Oh, and insurance is mandatory so you're basically paying an extra 15 dollars month for nothing. Lastly, sometimes they won't include all of your expenses on the invoice and will try to charge you a random amount in the middle of the month out of nowhere. Like I said, huge ripoff. read more

Our unit was broken into, and robbed. The perpetrators pried off the metal plate that housed the lock, bypassing it completely. Some of our storage containers were stepped on and ripped open, and items were stolen. Know that in cases like this, as I experienced, Public Storage doesn't call the police to investigate, nor do they file any reports. Since it's your property, they expect you to do it. However, instead of working with me to help recover my stuff, they immediately replaced the damaged plate and any evidence of the break-in BEFORE I had a chance to have law enforcement inspect it. In fact, the conversation notifying me of the break-in happened the next day, so by the time I arrived to inspect if for myself a few hours after the phone call, it was already repaired. I asked to see any surveillance video that may have captured what happened and was told the cameras weren't going to be any help because the image was too blurry. And that was it. They're not interested in helping you, so buyer beware. There is a perception that they would be in the business of not only providing storage space for your stuff, but also in the basic protection of their clients' property. The security they provide is only decoration however, and their units are a consequence free playground for thieves. Public Storage's only consolation was their recommendation that you shouldn't store anything you'd like to hold on to anyway. read more

Jazmin was great really friendly and so going to tell my friends moving out to come here and talk to her thanks girl you great.

No . Star. 1st of all I had public for years. Rent goes up every 6 months. They dont tell you that. 2nd I lefted my unit the 3rd and want you to pay the hole month which is stupid. Unreasonable. They will not work nothing out with straight will send send your bill to collections. read more

Being a tenant in this storage facility was a great experience. Michelle was a very outgoing person, she was very charismatic and handled everything professionally. After my parents found out they have lost their home, I needed a place to store all their belongings. I called around for quotes and this facility beat everyone else. I needed 2 units and Michelle made it happen. We are currently at a new home with our belongings and no longer have to store out belongings. For the 2 months we were renting space, it was a pleasant experience. Really simple process. Great service and nice staff. I would come back. Highly recommending this location. read more

Whittier is the worst, my storage there was ok in the beginning then when I went in to go check on my stuff most of it was gone! Then they said they were not responsible that I had to make a police report then send it in to the insurance plus they raised the rent every year. I found rat dropping everywhere and the wooden table I had in there had been node away by the rats and I was told they couldn't do anything about it, read more

This place is infested with bats !! Sad to say i had to store my furniture here for the past year.its too much of a hassle to move my items since i live 3 hours away. A bat ran right into my head when i opened my door and the top of my roof to my unit was missing. i informed them that this unit was unrentable and they need to find me another unit. They never apologized and they said i would have to pay a difference if i wanted to move. I told them if they can adj 1 month off because thats a huge inconvenience to drive out there and find people to help me. they said NO they cant do anything about ANYTHING that has happened to me! The district manager is the one who made all these unhelpful decisions. Do not rent on the third floor. there is bats in their hallways and in the units. !!! read more

I've had a unit here for about a year. The staff was always friendly; Abel is especially helpful. The facility itself was clean, for the most part. I'd rent here again. read more

Just vist the Montebello location on Whittier Blvd. Everything went well with the unit... until the customer service associate mention that Im only allowed to use their type of lock, that I have to buy one from them ($20) Or if not they are not responsible for lost of my belongings. I mention that I bought a pad lock from them a few years ago and she said that I can not use it because it's a pad lock. I feel is just another way to make another dollar. Just lost a customer! Btw they need to clean the main office it smells like cheap hotel and the air freshner located above the entry does not help at all! read more

Public Storage has many locations to choose from. I was able to find one close to my house. After looking at a unit I realized it was too small. The staff transferred my hold to another location. When that did not work out they helped find the right size unit at a location closer to where I live. Abel and Jackie were very friendly and helpful. The one thing that I was not informed of ahead of time was that Public Storage requires the renter to buy renters insurance, a small amount but I had not counted on it when shopping around. read more

Margie was great! Needed storage immediately and she delivered. Not only did she know and do her job with excellence she also was very kind, courteous and caring person. I highly recommend this facility read more

This is my first time renting a parking spot at a storage facility for my trailer. The location is great. The associates are friendly and nice. The price is great also. The only thing they could change is their hours of access to the facility. Wish a little bit later access to drop off and pick up would be nice. Other than that I would highly recommend this public storage. read more

Excellent customer service by Abel and the office. He provided detailed information about my expectations and they solved my storage needs perfectly. I was able to reserve my unit and it fit in perfectly with my storage delivery timeline. I recommend you check different storage facilities. Not all of them are equal. read more

Margie thank you so much for your help, guided me the right direction for my storage needs. Thank you

When I went there to get my unit there were two girls there just sitting talking to each other while stuffing their faces with pizza. It took us aver an hour to get the unit. The unit was next to others where a man was stuffing his unit to the top who broke the wall that was my unit I brought it to the attention of the girls and they said okay I took photos and kept them. I went to use the restroom oh my gosh the rest room looked dirtier than the ones in shabby gas stations paper on the floor no toilet paper , no paper towels or toilet seats.. I had no choice but to store my things there as this is the only one that was reasonable and the billing is terrible always having to call them and make the corrections its a hastle. I had another Public storage but moved due to the distance and transferred here thinking it was the same company same service so wrong... I am even afraid to go to the unit I have to be accompanied with a male friend due to all the tenants there are very scarry that are around my unit... read more

I rent here from time to time now but this is the first time for my review . Ok so where to begin well this place is pretty big u can get lost inside the buildings because its that big and its like 3 floors and its more than one building. Its pretty clean all the time im here surprising cus its big. All the different units I rented hqve been clean the only thing I dont really like its that its wooded floors and walls and this gives it an old look to it but hey if u dont care about looks than its all good . What I really like here is actually their staff their very friendly and helpful you can actually have a good conversation with them all while them being professional even though some of them are young. I just recently moved into my new storage about two weeks or and this new person who is new to me I believe his name is george or john I think its George but anyways was very nice and helpful .He even called me a week later to check on how my move in went which was pretty thoughtful and welcoming. Oh now u have to get one of thier disc locks which is about 17 bucks but their pretty big solid locks which I didnt mind getting cus I like having peace of mind . B ut overall I like this place I would give it 5 stars but I just dont like the wood read more