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    Purely Move

    4.4 (286 reviews)
    Open 8:00 am - 6:00 pm

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    Services - Purely Move

    In-state moving

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    Reviews With Photos

    Why hang up back up when we can just dump them?
    Rick B.

    #worst move ever. When dealing with a local moving company, it's always a gamble. The 4 man moving crew led by leadman Vincent, was awful. Toward The end, not wanting to deal with carrying boxes upstairs, they just left them all in the garage regardless of how they were marked, "master closet,kitchen etc" They stripped screws on the bed when trying to put it back together and so just left it partially assembled. The headboard propped against the wall and the drawers jammed in I later found the missing parts in - you guessed it - the garage. They placed heavy boxes of books clearly labeled on top of clearly marked boxes, ultimately breaking glassware 50+ years old. When I found the wall thermostat in two pieces on the floor, Vincent and the others claimed no knowledge of how it got there. There's more, but you get the point. After the move, I called and asked to speak to management. Jon, asked me to please not to post pictures online or a bad review that could potentially hurt this "family owned" business. He advised he would send a different crew out to repair the bed properly and pay for any damages. The same crew came out instead but I was not expecting any kind of apology and was not disappointed. There ony excuse was "The LA crew gets all the good tools" Did I mention, they attempted to over charge me because they left late to the move but did not advise the office? I did reach out again to JON inquiring how to go about having the damaged items paid for but never heard back from him again. In the end, I decided I'd rather forego any potential damage reimbursement and instead write this review in the hope that if youre reading this, you'll go elsewhere for your move!

    After the dresser "exploded". No idea how any professional could allow this to happen, but they did.
    S.M. N.

    I've procrastinated writing this review for many months because it makes me sick to relive our horrible experience. So, in August 2022 our 3 mile move from a 1-bdrm apt to a 2-bdrm apt became a nightmare which resulted in: a completely destroyed dresser; the loss of a valuable and meaningful diamond earring; being charged $135/hour for 2 movers but receiving a mover and a helper who let the real mover do all of the work (which stretched out the time); other fraudulent charges that we had no choice but to pay since they were holding our last items hostage; 2 dents in our refrigerator; a chipped nightstand; A LOT of additional post-moving day work; and rude, unprofessional treatment from Zach, the owner. At some point during the move the helper told me they were ready to move my dresser. I asked him if he wanted me to take the drawers out (I planned to put them w/the things we were personally moving) but he said they were going to shrink-wrap the entire dresser. I said "oh, will this be safe since I have personal stuff that I don't want bouncing or flying around?". He said everything would be fine b/c the shrink wrap would hold all of the drawers and the dresser together and everything would be safe. Trusting that he knew what he was talking about, I listened to him (big mistake). When I got to the new apt, I was told that the dresser "exploded". The drawers were on the floor and all of my personal belongings were scattered around and thrown into different drawers (as if a tornado had blown through the apt) and the remaining parts of the dresser were on the balcony. I instantly thought of my 3 earrings that I normally wear every day and I immediately started looking for them (a set of diamond butterflies and a half carat diamond stud), all of which were valuable and very meaningful. As I was looking amongst the wreckage for my earrings, my boyfriend went outside and also started looking (stuff had been falling out on the stairs); he found one of the butterflies on the welcome mat next door. Later that night I thankfully found the other butterfly tangled up in some strings inside a drawer, but my diamond earring has never been found. I even had someone from Ring Finders come over and look for it with his equipment. Back to moving day, I called my "sales rep" (a smooth-talking liar) to ask if he had been informed about what happened. He said he hadn't and that he would have the owner call me. Zach called shortly after but not b/c of the dresser. He wanted money. He didn't care about my dresser or earrings. He blamed the manufacturer of the dresser (a recurring theme of pointing the finger found in other reviews). He said the total cash price of the job was $1,087 (not including the $100 deposit). I was shocked and bewildered to say the least. We were paying cash (otherwise we'd be charged an extra $15/hour) so instead of trying to figure out why it was so much, my bf went to the bank to get more cash. As soon as he got back, he received a call from Zach saying that we actually owed more!? We just wanted this nightmare to end so he went back to the bank. Still on the clock, we were being charged for Zach's inability to calculate the "correct" fraudulent number while the movers were hard at work sitting in the truck waiting to get paid so they could then unload the last of our hostage held items. There are many other unprofessional occurrences but destroying my dresser, which resulted in the loss of a very special earring that I'll never get back, and financially ripping us off is bad enough. But to top it off, Zack's incredibly ugly behavior of taking ZERO responsibility by completely ignoring our claim (which included a rational and very fair letter, the claim form, and photos sent via certified mail + email) and follow ups is pretty sick. If this doesn't tell enough, I recommend sorting their Yelp reviews by lowest and paying attention to what this company has done to people. You can also check out their F rating on the BBB website. I'm not sure what happened to their hundreds of google reviews which were mainly fake 5 stars but there's a lot of fishy stuff about this company. Unfortunately, it's only after this painful event that I have learned what qualifies as a legitimate and trustworthy moving company. From my experience and many others, this company does not even come close to passing.

    Broken TV as the result of employee's negligence
    Yuliya C.

    Jessie, The ETA on my contract was 10 am. Your crew didn't show up until almost 4 pm. Nobody informed me when I was signing contract that if my start time is anything but 8 am you show up whenever you want. Zach even admitted in his phone call that someone should have let me know that. If I would know from the beginning, I would never even hire your company for my move. Last thing on the move day I need is to stress waiting for the movers and trying to get ahold of someone to see where they are at. If you are expecting people to sit and wait 6 hours packed shocked that moving crew is not showing up in time a spam calling, then it shows the quality of your company and customer service even without my review. I'm not the first one to have an issue with the TV broken by your company. You handle business carelessly and without regard to anyone (as it shows in your reply's calling customers bums and leaving snarky comments). Don't worry about my energy. It is all good when I don't have to deal with your company.

    Loan T.

    First time using a moving service and I would HIGHLY RECOMMEND it! Impressed from beginning to end! From the first phone call, I felt taken care of. I'll probably NEVER move homes by myself again. So worth it. They made this process swift and painless. Everything was carefully moved. No damages. Moved 90% of my apartment (old home to new home) in 3 hrs (I moved 1.5 miles away). They were professional and got to work ASAP. Stayed in good communication. I'm using them again for the last 10% of my stuff in a couple of weeks. Brandon and Damian were so helpful! Thanks guys!!

    Cracked TV
    Jason D.

    I think this was once a good company but they have gone downhill. They have good reviews overall but my experience was awful. -They broke my desk and 85" TV due to irresponsible packing in their truck. -They cracked my TV screen creating a huge line going through the entire screen and the $2800 TV had to be replaced -I was patient trying to resolve this with them and there's nothing they can do without talking to the owner, Zach. -It's near impossible trying to get ahold of Zach, I called their number everyday for weeks and the nice sales people tell me he will call me back but I could only get ahold of him once. -The owner, Zach, refuses to take responsibility for ruining my TV and is only willing to pay 60 cents per pound, which is $60 for a $2800 TV. Wow! He said he would "work with me on the TV" but I didn't realize that meant covering 2% of the item's value. Also he tried to blame it on the quality of the TV saying that they don't make TVs like they used to and they are more prone to breaking. Look, they ship these TVs overseas in the same exact box that Purely movers handled. Not sure I would call that reasonable. Zach- if you're reading this, I'm willing to talk if you're willing to make things right. Otherwise, this is all I have to say: I regret booking my move with this company. I would have rather done the move myself. Avoid a nightmare like this if you have expensive stuff!

    Moving the Peloton
    Natalie C.

    Must start by saying- THESE GUYS ARE AMAZING!!!! My boyfriend and I both had our own places and moved into a house- our move was a lot since two households were being combined to one. They were right on time and got down to business very fast! My boyfriends place had most the heavy furniture- not to mention a PELOTON Treadmill and 5 TVs ---- Hire THESE GUYS! It was a long day of non stop for them and we greatly appreciated their hustle and care for our belongings! Thanks again Zach and our 4 movers!

    I do not recommend that you do your move with this PURELY MOVE company. this moving company is not serious and I can even say that it is a scam company. during my move, the movers, who I specify are not professional, have damaged and lost my furniture. at the end of the move, this company did not take the amount indicated during the reservation, I paid much more. I tried to make a complaint to this company to get reimbursed for the damage they committed. I couldn't get a refund. I had to sue them. this company is for me and with my experience, the worst moving company in the USA. DO NOT ENTRUST YOUR MOVE WITH THIS COMPANY, YOU EXPOSE YOURSELF TO BIG PROBLEMS LATER.

    Sleep Number Bed got punctured. It's got a hole by this mover.

    It's been one month since I sent Damage Claim Form. I've been trying to reach Zack, leaving messages to Zack who is in charge Damage Claim. Unfortunately Zack never responds to me. I can't trust this company. Sleep Number Bed got punctured. It's got a hole by this mover.

    Purely Movers Carlos and Jeff safely and easily getting the bed upstairs through the slider door
    benjamin g.

    Our movers Carlos and Jeff were great. They were very friendly, respectful, did a good job padding/wrapping furniture to protect it during our move from north county to south county, and got it out of our old place/into our new place without issue. When the bed wouldn't fit up the narrow staircase they knew exactly how to get it up/in through the upstairs slider door on the balcony. Same with the fridge, quickly figuring out the best way to maneuver/rotate it around when it didn't initially fit through the kitchen doorway. They were understanding and respectful of safety precautions during this Covid pandemic. I'd definitely recommend Carlos and Jeff as a moving team. Zach was also very on top of things and helpful as we were getting initial quotes and booking our move--he also was immediately on it when I accidentally typed 2202 instead of 2020 when scheduling! The only reason why I did not give 5 stars is it took nearly all of the 3 hour minimum to pad + load + unload a couple couches, coffee table, desk, ikea island/counter, mattress/box spring, a large bookcase, and a coupe end tables. If we'd had lots of boxes, or if my wife and I hadn't already moved on our own the smaller pieces of furniture (bookcases, dinette table, dresser/armoire), TVs, dishes/flatware/glasses/pots/pans, all our clothing, the bed frame, photos/art/decorations, etc... it seems like it would have been a very long and expensive day--especially if we'd utilized the included packing options offered in our quoted rate. It all did indeed fit the bill exactly for what we needed, and was accomplished in the time frame expected. Yes we did do a lot on our own, but hiring a mover--specifically Purely--for the large items was definitely a smart move and we're happy to recommend them.

    Broken furniture

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    Great job! They did a an awesome job moving and we're super careful with all my possessions.

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    Mark and Robert were very friendly and helpful! Helped move our business would highly recommend!

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    Page 2 of 8

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    Ask the Community - Purely Move

    How did you feel about paying a deposit up front?

    I felt completely comfortable paying the upfront deposit. It secured my move and it’s standard procedure for any legitimate company in order to book their crew and confirm their schedule. Otherwise, you run the risk of getting bogus moving requests… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Purely Move

    Jessie laughed out loud and said, "Miguel, you're killing me." Maybe not the most professional comment, but funny and honest.

    Mentioned in 22 reviews

    Read more highlights

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    Purely Move - movers - Updated August 2026

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