We went to the Lenexa location early and got in with only a 2 minute wait. We both had the biscuits and gravy, which could have used a little more seasoning, but overall the food was great. The waiter was fun and attentive. Great experience. read more

I clicked in to be on the wait list, but asked to be seated at the bar when we got there. A little hint received from looking at someone else's review. Immediately seated. Immediately spoke with waitress. Place was packed! The two ladies working behind the bar were very friendly and did a great job. Now the food. First off I had coffee and they left a jug there for me. I don't know if that is usual, but that is a great way to do it. The food was served very quickly. I couldn't believe it as I said this place was busy. Our little group just got b and gs, eggs, hash browns, bacon and Belgium waffle. Eggs and hash brown great! Bacon was solid, waffle was a waffle so good and the b and g was good. Sounds silly, but the waffle was too fluffy and fell apart. The gravy was better than most places, meaty and good taste, but they didn't give me enough. I will for sure go back. Just need to remember to order extra gravy. Oh and I saw someone complaining about the menu names...I personally loved it. Funny stuff. That guy should order a sense of humor. Ha ha. read more

The best breakfast ever. Friendly and fast service. I really loved it. Also good coffee

While the breakfast was amazing, the service could use some help. As a manager of a business myself, I definitely understand being understaffed. I'm not sure if this was the case or not, but the waitress never came back to the table. I had to go up to the front and grab someone walking by to get a box and our ticket after waiting almost 30 minutes for our waitress to return. Once she came over, she seemed very irritated that I had to get up and ask. I will NOT be returning. Do better, especially during these unprecedented time. It only takes once to make a first impression. read more

The worst experience. I put my name in and they kept letting people go ahead if me. I never did get to eat

I always though breakfast was the hardest meal to screw up, but after eating here I am rethinking my stance. I had eggs, sausage patties, hash browns and toast and everything was bad. My brother had roughly the same thing and his food was awful as well. To make things worse, the place is COLD. A guy I think was the manager was wearing a winter quilted vest and our poor server was all bundled up. Save your money and eat somewhere...anywhere...else. read more

in the past, this rating would have been five stars. however, the food quality has gone down hill. I go back occasionally because they have a gluten-free menu and separate cooking space. however, when I first started going there the food was awesome. I was a regular. the GF pancake was huge and fluffy. now they serve it on a small plate, which it doesn't cover and it is only as thick as a crepe. The new recipe/mix also has no flavor! The fries also have no flavor. I wouldn't mind paying the higher price if the quality of food was as good as it used to be. read more

My wife, mother and I had breakfast on Sunday. We were really looking forward to it. Overall, food was good, portions great, service was so so. The biggest issue was they had the AC cranked up, and unless you had a sweater or jacket, you were uncomfortable. We mentioned it to a server, as did others. Everyone around us appeared to be shivering. Food got cold quickly as a result as well. Unfortunately, our request to turn down the AC a bit went unanswered. If you dress appropriately, this is a good place for breakfast. read more

Love going to shack. Service and food is always great. I enjoy the chicken and waffles!

Food was amazing! Wait on a Saturday morning was 45 minutes until 3 spots at the bar opened up! Winner winner chicken dinner! Service was great, food was hot, tasty and super fast! Not over-priced like some places! Definitely a must try if you're looking for a hip and tasty breakfast/brunch destination! read more

Such a cutely decorated restaurant. The menu has funny names for the items. The menu items are not your run of the mill selections. They are someones creative mind at work. I had brussels sprouts and eggs with peppers onions and topped with brushetta (how they spell it) and it came with a side of fresh fruit. It was delicious! My husband had a breakfast burrito that he loved. Next time I'll have the pancakes with lemon curd and blueberry compote! The service was good. read more

We liked it! A fun new breakfast option. It's not upscale, it's not downscale. It's in the middle. The food didn't blow our minds but also didn't deter us. We will be back to try it again. Most of all, it's light hearted and fun in there which is always inviting. read more

We went here this morning on a whim and were very pleased! We have our favorites but wanted to do and try something different. We joined the waitlist right before leaving the house which was perfect and were seated right away. We ordered the custom breakfast or have it your way style and some smothered hash browns with eggs, sausage gravy, green onions and cheese. After ordering the food came fast and it was hot and delicious! The pancake was extra fluffy and tasty! We will definitely be back to take the rest of our crew. read more

I like this place the food and drinks are on point and the people are friendly. They are following Covid procedures as well.

Customer service was awful. Rude at check-in and never got waited on. Disappointed and will not be visiting this establishment again. I can spend my money elsewhere. read more

The food here is amazing and the environment is so fun! Romaine is the best server I've ever had!! Definitely recommend this restaurant.

Never disappoints! Every dish is amazing and each location we have visited is consistent with the last. Long live brunch at Shack!

This Shack location is the best brunch location in the metro area. The food and service are fantastic. The menu offers many options and every selection I have tried has been wonderful. The atmosphere is very relaxing offering a great way to start your day. Every guest I have brought here have nothing but praise for it. read more

This place has a really cool menu and the young lady who works at the bar is awesome and very friendly. Will definitely return. The service hen quality of experience I got is refreshing in here! read more

Good food. Cool atmosphere. Mimosas are a bit pricey for the size but. Will be coming back.

The food is consistently good. Server was a little slow but that's the way things are these days

We love it here and definitely enjoy the friendly service/and the food and Bloody Mary's are fantastic!!!!!

Great place! Great food. The only bad thing is the long wait!!!... but it's mainly because their place is awesome and everyone wants to get in. Plan ahead, it's worth the wait read more

Great service, and the food was amazing. Check in online if there's a wait. The menu is chock full of great movie references. The Notorious BNG is da bomb. read more

The cup on the table that would have been used for water was dirty. And...Apparently, Lunch is not served on Sunday's. Disappointing.

Great service. Alexis the server was fantastic. Very friendly and knowledgeable. Also spoke to Austin, the manager, and we complimented the kitchen which was very quick service. Austin said the team works very well together. I recommend the Lenexa location to everyone! read more

We were trying out new eating establishments & we thought we would try shack. Walked in & they seated us in a closed area & we waited 15 mins, I finally asked if someone could take our order. The food arrived 10 mins later & the server had no idea what food it was & if it was ours. The bill was quick to be put on the table. We shall look for better service & food elsewhere. read more

The food is just ok. It was nice to not have to cook breakfast this morning but I was expecting a little more Wow factor. The veggie mary was a bit watery but that could be the cucumber vodka. Basic food, nothing special but I still enjoyed myself because the service was very good. read more

Love it! But no social distancing. Even though the restaurant was completely full, our table was pretty secluded. We still proceeded with enjoying our meal and never got sick. read more

We have had great service and food at the Overland Park locations, but this one isn't the same. The service, while friendly, was incredibly slow and inattentive. We had to chase someone down to be seated after waiting in the front with no staff for over 10min. Once seated, the waiter seemed distracted and never came back with anything we asked for (refills, condiments, menus). They were also out of a lot of items on their menu. Like another person posted, I understand that everyone is dealing with staffing and supply problems right now, but a better effort could certainly have been made. After all of the effort to get our food, it ended up being bland and over-cooked. Wouldn't recommend this particular location. read more

Walking in, the place looks nice and decorated. You get your menu, and everything is named in goofy ways so you have to read out all the ingredients to try and figure it out what it is exactly your ordering. Then you get your food and none of it is even really doing it for you... just skip this place. read more

I will start by saying I know that yesterday (Mother's Day) is a busy day for many brunch/breakfast places, but I was seriously disappointed in our experience. We checked in on the app at about 10 am and it said 3 hours to arrival. We went on with our day and continued to check the app to know when we needed to head that way. We finally got the final 15 minutes notice, we headed to the restaurant. When we got there we were shocked to see barely anyone in the parking lot. When we went in they said they close the kitchen at 1:45 and they were not seating anyone anymore. We had skipped lunch waiting patiently for our turn with no update for over 3 hours just to find out we couldn't be seated. It was made worse by the attendant the was so nonchalant about it saying we "should have came earlier" (we followed your app and nobody called to tell us to come earlier) and that we "could just come back tomorrow" a Monday in which we both work. Probably going to be awhile before I try again :( read more

We took our boys here for breakfast. We checked in ahead of time through the Yelp app so that made it super easy. Staff was quick and pleasant. Food came out super fast and was delicious. We will be back! read more

Wish I could rate the food but my wife and I sat at a table for 15 minutes and there were no servers in the restaurant or bar area. Also happened to another gentlemen in our section so he left as will. We both ended up going to the Big Biscuit and which is great and service was fantastic. Will never go back to the shack. read more

Amazing food! Amazing service! 5 STARS all around! I got the NOTORIOUS B.N.G's and it was phenomenal! Large variety of food and drinks!

This is still the worst place to order online. You can't make any changes to any menu items. And you can't call in. Absolutely the worst customer service of any breakfast place in KC read more

The building is beautiful, the manager "Daniel" was extremely pleasant. The food and service was great. I'd definitely go there again!

We love the Shack. Good food, good service and a unique atmosphere. My only reason for the 4 stars is that the Lenexa location is always sub-Arctic freezing cold. It's 35 degrees outside and doesn't feel much different in the restaurant. Everyone I can see still has a coat on while eating. I know times are tough, but use that heater, guys! read more

rudest waitress, should be fired, had lipstick on cups they gave us, dirty dishes, red sticky stuff all over under the table. don't go here.

Let me start off by saying I downloaded Yelp to leave a review of this place because that's how damn good the food is. Wife and I had breakfast empanadas and the crust was as flakey as a croissant and the flavor was orgasmic. I knew I should have stopped eating but it was the most majestic breakfast I'd ever had and now I'm walking out of here like a pregnant lady. 10/10 coming here again. read more