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Carson, CA

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now she's switching gears, potentially realizing she gave me wrong advice to begin with

Their customer service is terrible. Their employees are untrained to do their jobs, and frankly really rude/ probably hate their lives. Here's my experience: I had my phone stolen and filed a claim for a replacement. The claim went smoothly, although it's $400 to replace via insurance, verizon was previously $200 I will mention. Once I received my phone, it arrived in a brown corrugated box. I was not notified of delivery. They were outside of the 12:20-2:30pm arrival time and adjusted to 8pm ETA. They left it by the mailboxes, where door dash delivery people often steal packages. After realizing the package had been delivered but not shown on fedex tracking I immediately grabbed it around 5:20pm PST. When I opened the box there were 3 pieces of literature giving instructions & the iphone. The literature told me: "To activate your replacement device on Spectrum Mobile network, use a separate device with a secure Wi-Fi network to scan the QR code or visit spectrum.net/mobileactivation. Then sign in and follow the online instructions" I live alone in LA, and only had a laptop so I went the computer route on spectrum.net/mobileactivation. When I logged in I saw my regular dashboard - no instructions. So I began chatting with their customer service. First I spoke to Taylor in Missouri. They ended up leaving me because I was waiting for a verification code. When I got the code, Taylor was gone and I got Danielle from Kansas City Missouri. She was unable to see the chat and I had to re explain what I was trying to accomplish --- activate my replacement phone. I got the perspective Danielle wasn't trained well in her job and maybe in general was having a bad day because she gave me wrong instructions and was really rude to me. She kept saying she needed my IMEI # to activate my phone + is really trying to help me in a condescending tone. She was instructing me to go to Settings - General - About. I was telling her I was chatting her to activate my phone/ didn't have access to Settings (I didn't go through the hello, pick language, data back up steps). I didn't want to choose the wrong item, e.g. data back up - are they helping me with that later and I should click no data set up? She was skipping those steps entirely -- this is why I think she didn't have proper training & definitely not a people person. Come to find out the IMEI # was on the corrugated box it came in. This whole time she's being rude and repeating the same instructions of Settings - General - About, rushing me through the steps to actually set up my phone -- and it's on the box. Alls I'm going to say in this economy there's millions of people looking for jobs and spectrum could find way better, nicer and more helpful people to do this job. Do better Spectrum, Danielle & Taylor in Missouri

New box greatly needed and appreciated.

NOT AT STORE- house call on 3/7/26 in CPT @ 8:15am. Well what can I say... customer service is still a thing. It mmade the difference of a long-time customer leaving to AT&T (now in the area) or staying. Mr Angel (name befitting) educated me on tech devices that should not be linked to spectrum boxes and checked all wiring. Many may say, "That's his job". This may be true, but being a decent human being is slim to none nowadays. Angel was professional and seemed to enjoy is job. That alone sets him apart. Is Customer Service still a thing-YES. Thanks Angel. keep up th good work.

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Review Highlights - Spectrum

This particular location located inside of the South Bay Pavilion in Carson is not as busy as other locations in the South Bay Area.

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iPhone Repair Guy

iPhone Repair Guy

3.1
(34 reviews)

Ramone is the best technician ! He's real & very friendly when it comes to deciding whether it's…read moreworth fixing your phone. He does it quick & efficiently ! I wouldn't take my phone anywhere else but with him! He's very trust worthy! Thank you Ramon for always keeping your word! I would recommend him!

The funny thing is, I remembered to leave this review because I am currently in the mall and they…read morehave a VERY angry customer yelling at them. They will have to deal with her but here is my experience... I had an iPhone 6 that I dropped and cracked the screen. There was no bleeding and the phone still worked perfectly. Three weeks later the phone completely died on me. I brought it to this place and told him what happened. He said that my internal screen finally completely broke or something along those lines. I asked if that made sense since the phone wouldn't even vibrate or ring. He said yes so I let him see what he could do. Well he comes back and says there is no hardware damage and he isn't sure why it stopped working. He informs me that if I take it to Apple they will automatically say it's due to the damage to the phone (this is true). He try's to talk me into paying him to change the cracked screen, then taking it to Apple to see if I can get the phone replaced. He even goes as far as to say he checked and all the warranties have expired for my phone. I politely decline and decide if I have to spend money I should just take it directly to Apple. But I thank him and pay him a tip for his time I take my phone to Apple later that day and they inform me that I have MULTIPLE screw missing from the inside of the phone and ask if I've had the phone fixed elsewhere which will void the warranty. This is the part that pissed me off. So because I won't spend my money here you try to screw me over and leave out screws when putting my phone back together? What kind of integrity is that?! Luckily Apple worked with me since there was NO other hardware damage other than the crack and replaced my whole phone for the price of a cracked screen! According to my experience and obviously the experience of the lady screaming at them right now, heed my warning and DO NOT do business with these CROOKS!

Spectrum - isps - Updated July 2026

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