It was a mistake to even set foot in this place. The biggest problem was the food; the steaks are injected with msg laced liquids to fake you into thinking they taste good. My medium steak arrived rare and dripping with blood in the center. Everything was oversalted, again, to try to trick your tastebuds. The place was so loud I couldn't even hear the server. Not ever going back. read more

Coke - Always great this is a new location for us. Busy.. but service is good. Call ahead! Love the rolls and the smothered chicken and the sweet potatoes! But we all love this place. Saw that the ribs have the same calories as the fried pickles..... cool read more

The chefs didn't seem to know the difference between raw cold purple and a medium rare fillet. Once it came back the 3rd time raw, we gave up and ate sides instead. Great customer service though. read more

This place is good, starting with the warm buns and cinnamon butter, then the deep friend cactus blossom, never leaving out one of the best side hpusr salads to many main dish choices. There are many choices of beers and are always ice cold. I have never gotten a dessert since I am always so full! Gave them 4 stars because sometimes a dish is too salty, today's it was the cactus blossom and the sirlion fried steak ... so it could be the batter?? read more

Tonight our server Victoria was awesome! My dinner (out of 6) simply wasn't placed. She explained and didn't throw the kitchen staff or anyone else under the bus. Her honesty & integrity was refreshing. Her attitude was amazing and very funny. Vanessa (manager) was also fantastic. All in all a great night. Thank you. read more

I did take out during this covid-19 pandemic. I ordered a cactus blossom, bbq chicken and a critter meal. It was SO cold when I picked it up. The blossom was soggy and not even cooked all the way. The French fries were basically frozen. The manager was super rude. It's been 5 days waiting for a partial refund and still don't have it. I tried to call today to inquire and Aubrey was RUDE! Never go to Gilbert location in Arizona! Bad business, should have given to a small grateful business! read more

I. Am. Livid. My drink order was wrong. My food order was wrong. My supposed med rare 10 oz ribeye was literally 6 oz of cold l, blue-rare FAT, like it was this thin, mushy, jagged flap of meat on my plate, and the grilled shrimp I ordered was mia. At this point I give up, take the last of my "steak" and my untouched loaded mashed potatoes to go with the intent to finish at home. I do so, and I ALMOST VOMITED. I NEVER spit food out, but something in my potatoes tasted like a combination of rancid cheese and sour spoiled milk, idk about what you'd do, but I'm not going to taste test the cheese and sour cream to pinpoint he culprit. I sat there gagging because I couldn't get the taste out of my mouth. This was within 15 minutes of getting home, and I live 5 miles away! I am just utterly disgusted and furious with the GARBAGE I was served. That was not worth what I, my fiance, and my friends spent. I will NOT be returning and will be contacting corporate. read more

AWESOME RIBS. I've tried ribs in just about every steakhouse I've been in and Texas Roadhouse continues to be the best. The other food is good, too, but the RIBS ARE AWESOME. I like the atmosphere, and the servers are usually very good. The only bad part is there is usually a huge long wait to get seated, so I usually go with my wife only if we get there before 5pm. read more

I've been here many times but have never bothered to leave a review, just because it's always been so average. The food is always good, price point is spot on. But tonight, I finally had great service from Cass! She was patient, offered all the necessities like loading your potatoes and adding onions/mushrooms. She even (and this is the best part) asked us to cut into our steaks and check it before she walked away. So awesome & considerate! Thank you Cass! read more

I would like to know why when dining area is empty and you just open you try and put people back by the kitchen or at very small both next to a whole family so close you feel like your eating with them? We asked to move, after we moved several people walked all the way back and then asked to be moved .Love the food but just wondering why this is happening? Deb P read more

Ordered take out 2 weeks in a row. Last weeks order was incomplete, but accepted it as learning curve in our new world. This week was worse. Picked up order. A block away I felt like I needed to check the order because it seemed small. Sure enough no bread, no corn. I turned around to get the missing items. I get home and find out I am still missing food and have the wrong food. I called the store right away but got no answer. No one is checking the orders. As a long time weekly visitor to this location it is very disappointing, but time to move on. read more

WILL NOT BE BACK!!! We had a very sweet waitress but the steaks we ordered came out bleeding. We ordered them with no pink and they were served almost rare. The cook put mine back on the grill but only on the part that I had cut into so the rest of my steak was still raw and my husbands was literally bleeding. The manager pretty much said there was nothing else they could do. Just ridiculous. read more

I went to Texas Roadhouse (Gilbert & Germann) in Gilbert, AZ today. I arrived at 11:10 a.m. and left at 11:50 a.m. Although I have visited this restaurant many times since it opened, I will not be returning. The food was good and the service was fair. But the music was way too loud for my liking. In my opinion it dominates the entire experience when two people cant even carry on a conversation at their table. What part about this is good?? I am done. read more

Earlier tonight we visited this restaurant as we have done many times. Each time for the last three times the service continues to decline. The main reason we try to sit at the bar is that most of the servers not working the bar, are less than adequate. Tonight the bar was full so we stayed and was seated at a table and the poor service began. Our server came and asked if we wanted anything to drink and I ordered my usual beer and my wave ordered water. The water came quickly but the beer had to be asked for twice. The server was anxious to take our food order, obviously to turn the table, but still no beer. The food came and the bone-in rib-eye, ordered medium rare came very rare, actually raw in the middle. Our server was no where to be found so we stopped another expediter and she took the steak back. I ordered another beer. Well the steak came back, still not cooked to order but this time I just wanted to eat and leave. Had to ask again for my beer which arrived when the meal was almost complete. I guess business is so good that they believe poor service and poor food will keep people coming back. Unfortunately they are probably right. read more

This place screws up my meal for the 3rd time now. Last time here. Nice help, just not sharp

This is one of the best chain restaraunts you can go to here. My kids absolutely love this place for the atmosphere, peanuts, and those warm rolls with cinna-butter they bring to your table as your seated. Staff here is always pleasant, and attentive. The ribs here are pretty good and it is usually all I order when we go, went last night and decided to try something different. I went with the sirloin tips served over sauteed mushrooms and onions. WOW!!!! Absolutely delicious, much better than the ribs!!! And for what you get, the pricing is right. Portions are big and very satisfying. We just enjoy this place, great for families! read more

I've been to several TRHs a few times with my family, and for a chain, it's not bad. Not great, but not bad. The steaks have always been competently done, as well as the shrimp I usually get with them. I enjoy the fried pickles way more than they deserve considering the health benefits. They are also the only meat-oriented restaurant I know of that serves a few genuine options for vegetarians, an important consideration for my family. The bigger problem is with the service, something a chain usually does better. Table service is friendly, but always rushed. I understand they are busy, but I don't like being considered an annoyance by my server. The front staff at the Gilbert store is particularly unpleasant, it appears they hire only "mean girls" for the desk. They will not even acknowledge your presence until they finish their conversation (work-related or not), and if you are not a good-looking young man, you get at best indifferent and often downright rude treatment. Don't ever let them sit you in the bar area. Those tables are waited by the bar staff, who also have to tend bar, and usually don't have time to do either. You won't enjoy your dinner if you are seated there. If you ever get it. If we have a big group and are looking for something easy and affordable we will wind up at THR. As long as you know what your are getting, it's fine. read more

Disgusting! One of our plates had gum stuck to the bottom. I'm so grossed out! How can you miss a big green gum stuck to the bottom! read more

Texas Roadhouse - Disgusting! One of our plates had gum stuck to the bottom!!! - Steakhouses Near Me - Gilbert, Arizona

If you've been to Logan's Roadhouse, you've been here. The similarity is uncanny, right down to the peanut buckets and birthday ya-hoo's. The service was good, the only drawback was the food. I had the smokehouse burger, and it has the distinction of being the single worst restaurant burger that I have ever had. It had everything - meat cooked well beyond what I ordered, enough salt to bring you to tears (salty, salty tears), and bread so hard it could safely do time in county. My wife enjoyed her steak, so I'll tack an extra star on for that. read more

This location for Texas Roadhouse is the worst. We have gone here twice and both times ordered ice tea with lemon. Well the lemons had an insect of some kind on them. This location is not as clean as others we have eaten at. We will not eat at this location again. read more

Came here on a Sunday for my moms birthday. Party of 11 total reserved for 3:30pm. They would not seat us until everyone was there. We were running about 10 minutes late. But they got us a spot way back in a corner booth with a table. Not a lot of room but we dealt with it. Our waitress who was amazing and very accommodating especially since she was 9 months pregnant and 1 day over due! The hot rolls were phenonminal even though we didnt have all our silverware to butter the rolls. Eventually got what we needed. Since we didnt have much room we were trying to get plates and the peanut buckets cleared off the table. Our pregnant waitress was doing her best to take care of that.....meanwhile there are 3 young busboys standing a few feet away BS'ing with each other while she is running her butt off which happened throughout the whole meal!!! My husband made several comments but she just acted like this was the norm and carried on. Finally at the end my hubby spoke up ( loudly) and told them to come over and help clear the table!! They jumped right to it. That is poor managing in my opinion. It was funny because the manager told us to take it easy on our waitress ( jokingly) because she was 1 day overdue. Well he should of told that to the bussers that were just standing there!!!! We probably won't be back again. I gave two stars for the rolls and our server. We will not go back there again. read more

Had some issues with checking in online, but the manager Serene took care of my family. I would definitely recommend this location. Working in restaurrants for over 20yrs I can also tell the communication among their team is great. read more

I really enjoy dining here. I feel that they always have fast service ( I think we may have waited for a table once in all the times we have been there) they bring the delicious rolls to you as they seat you, which I find particularly nice. The servers have all been very professional and polite. My favorite thing to order here is hand down their ribs, they are super meaty and have such great flavor.. all of their food are in such big servings often my husband and I just share and order an extra side. Overall this is my go to place for ribs and I can always count on quick and polite service!! read more

This was our first time going to Texas Roadhouse and we will definitely be back! All the service was awesome and the food came quickly. The steak was cooked to my specifications and was delicious! We are excited to be able to go again. read more

Ok... this place isn't where you want to take your date for a romantic dinner. It's loud, it's busy, it's very kid-friendly, and the floor is littered with peanut shells. Our server was incredible and that tends to set the tone for me. She was quick with our refills and kept the bread and cinnamon butter coming. I ordered the bone-in ribeye and my husband ordered ribs. We also ordered the Cactus Blossom appetizer. My steak was cooked to perfection and I felt that aside from the lack luster side dishes, it was worth the money. My husband's ribs were good, but on the dry side. The appetizer was delicious! The apple pie we ordered for dessert was ok. It came with this weird caramel topping stuff that had the consistency of mucus. Not very appetizing. I didn't show up expecting a Ruth's Chris experience. But I was happy with the place as a whole. I probably wouldn't go again on a weekend, but I could see coming here again with my family. read more

Great food and service!!! Steaks are cooked mcorrectky every time and the service you can't beat!!

Thanks to Yelp, I called ahead and got my name on the waiting list. We arrived and it appeared to be at least a 1/2 hour wait. I went up and checked in and we were seated within 1 minute. Fantastic service from start to finish. Great for the kids, including a balloon guy. The manager even came over and said the appetizer was on the house since it was out first visit. I had the ribs and my wife had a steak. A lot of food, very affordable prices and great service equals 4 stars. read more

VETERAN'S DAY 2012 - I heard from a friend that the restaurant was offering a special for Veteran's Day, so I decided to take my family in, and celebrate my daughter's 10th birthday in conjunction with the holiday... we went out of our way to go here, in light of the myriad of restaurant specials available from other establishments on the holiday.... We arrived at 6:00PM (despite the holiday, I had to work all day). Prior to being seated I inquired about the Veteran's Day specials and I was bluntly told, by a person in authority, that the restaurant was 'NOT IN THE BUSINESS OF GIVING FREE MEALS AWAY.' ... and that their Veteran's Day specials had ended at 4:00PM... I was also told that the restaurant had gone out of their way to open early for the holiday, which implied that as an Armed Forces Veteran, I was an imposition... the supervisor offered me a 10% discount as a baseless, contrary aside... I never got any discount, by the way. I was quite frank in expressing my position that I did not expect a 'free meal',' nor did I appreciate the condescending tone of the remark . To be clear: I did not ask for a free meal; I inquired about the specials that they had promoted to honor my military service, and I was promptly rebuked. To the serving staff's credit, they recognized my daughter's birthday in a thoughtful and appropriate fashion. The food was good, and consistent with countless previous visits. I am a longtime fan of the chain, but in light of this experience, I am inclined to more carefully consider my dining-out choices. Based on the representation of the supervisor I spoke with, I am firmly of the opinion that the 'Veteran's Day' promotion they offered was a shallow, indifferent, and insincere ploy to get business on the holiday, and not an earnest offering in appreciation of my, or any other Veteran's, sacrifices on this occasion. I am a Veteran. I don't need a free meal, or a discount: a simple 'Thanks' will do. read more

Been coming here for a while. The last past few times we have come here it's been terrible! Bad service bad food and dumb as dumb manager. Will not be going back ever!!!!! Sad because we really loved coming here. read more

Started off great with appetizers (bread & butter), All our house salads, and beers and iced teas/waters etc. We ordered our main course meals; 4 out of 5 of us had gotten steaks. . . And here was my only issue~ I asked for a New York strip medium/ medium rare, everyone else had gotten the sirloins, and all well done/ and or well.. and upon arrival; The amazing & super nice server had just stated "here's 2 orders of steaks, with the sides" we all had basically the same sides.. fries/potatoes. And not once was what type/flavor/cooked style was mentioned when passing out the steaks As if we had to manage and decide which one was ours. From the outsides of all these steaks. That's not our job or atleast if it was we had Noo idea , and We needed help. Due to that, I had gotten my brother in laws well done steak. And he got my more expensive medium rare NY strip and it kinda ruined my meal. But not really. Just thought I'd put this out there,'Incase it fixes it in the future. A family that orders mostly steaks~ make sure to identify each specific steak! (She also had another server help bring the 2nd load out, and she seemed rushed and busy with her own tables, and she was in fact the one who handed me my dish) mage simply said "here's a steak.." and nothing further, i asked her which? And she said "I have no clue.. but it has steak fries and a filled potato" ( 3 of us had that.. ) you see my point? read more

Man that bread is SO good. I can eat a few baskets of it with the butter they offer. That's where the excitement ends though. I order a hamburger here and usually it is decent but nothing special. The staff is usually friendly but this place is pretty average to me. The prices are in line with similar places such as Chilis and Applebee's. I will still come here, but it's never really a memorable experience. read more

Love the warm bread and cinnamon butter they give you. Salads are fresh. Good selection of sides. The food is consistently good no matter where you are. I've been to locations in MI, AZ, TX, WI and OK and they are all great. read more

Where do I start!! From the dirty silverware, to the over salted food!!! We have been to this exact establishment several times feeling too full yet happy. Tonight was not the same. From the dirty forks to the nasty bathroom, that says a lot! Hubs ordered prime rib m/r, was over cooked and ALL fat!!! I ordered the country veg (all sides). Did someone spill like 100 gals of salt in all your food? Almost everything was inedible!! Too much sodium!!!! Are you trying to kill your customers on the spot?!!! With the food quality and the service, we will save our $80 and eat somewhere else. I can't see this chain lasting less than 5 more years. Food is half *ss, and service is if that if any!! Last time my money enters your establishment!! read more

We had an early happy hour meal and had the best waitress service ever by Ariana... She was friendly, attentive, absolutely wonderful!!! I would come again and request her!!! AWESOME SERVICE! read more

My family loves Texas Roadhouse, but not this location. Haven't had a positive experience at this location yet. The most recent visit the music was blaring loud. We asked them multiple times to turn it down because we couldn't even hear the server taking our order. Even asking for a manager to come by the table, which never happened. when it was turned down, it was slightly just to have it turned way back up so they could do that stupid dance thing. All of us left there with our ears ringing and just rattled by the noise. I'll drive out of my way to go to another TR location. read more

Always like the food here. Quite loud though. Waiter was very quiet and is not Texas Roadhouse material to me. He was nice though.

Lost quality and service. New management team I notice. Before, I used to remark to wife about how efficient they were with a long standing General Manager overseeing everything. No longer... They have gone downhill fast. Ordered a salad, sirloin (medium well) & baked potato. 4 bites into my salad, food arrives. I asked if they could hold food until at least 60% of salad was eaten. They did, & came back with the sirloin that was RARE, if even that. I sent it back for a medium well & girl manager asked if I wanted to hold onto the baked potato? I said I wanted all my food together. She(used to be the bartender) brought back the sirloin & at best it was cooked medium. I told her it was too red & she instead gave me a lesson on steak preparedness instead of going the extra step to please the customer. I toughed my way thru about half & then gave up. It was tough, full of gristle & spongy to chew. I brought the remainder home for my dog & even felt bad for my dog although his stomach muscles could handle better than mine. Wow! How fast the quality, service and customer service disappeared. It was an awful meal and awful experience. This was at 5 pm on 4/9/16. read more

I will always give you 5stars but be aware that your water has a vegetation taste to it. Check your dispenser something needs cleaning. Other than that y'all are rock solid read more

Best place for a steak. The service is 5star. There is a server Timmy.. He is amazing . he should be management but then we wouldn't have him as a server. Great price. Always cooked perfect with great flavor. read more

no one even understands how much i love this specific texas roadhouse. literally love this place so camp like very yass and slay