Ryan sucks came in about an issue with an order guy just kept making me wait it's 430 not super busy but he started doing 10 other things before helping me I explained my mom is in the hospital he didn't care and still took forever to help I showed a picture of the food explained when I came in and explained I don't have a receipt, and I understand him checking but making me wait while he takes care of other stuff just ignoring me is super disrespectful I shouldn't have to wait 15 minutes to just place my remake read more

Overly satisfied with the service and food, the cashier was very attentive, he was motivated to answering the questions we had since it was our first time. I currently work for a Resort and it is hard for me to find a restaurant that has flavor, the meat is perfectly cooked, flavor is amazing, presentations was cohesive. If you suffer from IBS this is the place to come, it did not trigger my fiances symptoms which even water is a trigger for her. The staff is amazing and friendly (Nelly, Manny, Haden), would highly recommend to come here. read more

Absolutely Great Food Here! The service is quick & easy! Most All Their Food Is Good! Give Them A Try! read more

Urban Plates - Ahi Salad - Salad Near Me - Thousand Oaks, California

My wife and I are pretty much regulars at the TO restaurant so it is about time we give the crew a thank you for their outstanding service and food. Thanks to Manny, Elijah, and Nathan for always making our dinner so delicious and enjoyable. read more

First time here and what a delightful bright r restaurant, very welcoming and hospitable staff . I ordered chicken Cesar wrap sandwiches and it was very tasty . Must visit here again and I highly recommend this restaurant. read more

Amazing service! Relaxing ambiance. Food was fresh and healthy. Can't wait to come back! Nelly, Manny, Nate, and Anahi were very friendly!

This is my new go to restaurant for a delicious and healthy meal!! This is also so perfect for a post movie meal - and the food is prepared quickly and this never disappoints! My husband and I have probably been here 3 times already and we keep coming back!! There's plenty of seating inside and outside of the restaurant and the folks who work there are always super friendly! read more

Amazing burger and fries. Their lamb is so Gucci with mashed potatoes is also incredible.

Went to this location on Jan 8th, 2025. Weird way to start a review but that date is important. Because I'm not sure there ever will be a harder service day. At the very least 60% of the restaurants in the Conejo Valley were closed. And 70% of the residents lacked power - couldn't make their dinner. Every table was occupied and almost every seat at the community table was taken. And the line for take out was 3 people deep, approx 15 people. As tough an environment to serve as that was, that team put out great food with such incredible professionalism and attention to detail. Those people were locked in. No evidence of exhaustion even though they'd been at it for hours. It reminded me of that episode of the Bear where Richie works at that high end restaurant. Just dedicated people intent on doing a great job. We were Urban Plates fans from the beginning. Now we're fans for all time. Just one recommendation, please update the app so that I can re-tip the staff for an order I've made in the past. read more

Operations: 0 Stars The wait time to order was excessive. There were numerous employees and a manager on duty with a line of about 10 people and one cashier . I am not sure who the manager on duty was but they may need some training in store operations. Food: 4 stars The food was prepared well except that the food was not delivered as ordered. Let's see if they improve the next time I am there. read more

Great food as always!! Haden went above & beyond with his service and was extremely kind.

The food is very good, with a wide range of healthy options that genuinely feel like home cooked meals made with care. Urban Plates does a nice job balancing comfort food with lighter, well thought out choices, so it works whether you want something indulgent or something clean and nutritious. The ingredients taste fresh, portions are satisfying, and the menu has enough variety to keep it interesting even on repeat visits. That said, there are several extra fees added onto the bill, like healthcare related surcharges, that are not always obvious upfront. Those kinds of hidden costs can be frustrating and feel like something that should be handled by ownership rather than passed along to the customer. The food and overall concept are nice, but clearer pricing would help improve the experience. read more

After attending a concert at California Lutheran University last week, Dear Hubby and I suggested to our group of friends who'd been to the event to try Urban Plates. Some hadn't had a chance to have dinner before the show, so they could pick a savory option. Some just wanted something sweet. Like me - I was ready for a mug of herbal tea and a dessert. I chose their flourless chocolate cake. Others had a chocolate chip cookie. Upon entering, we noticed that the restaurant has changed the traffic flow. It used to be that you'd turn right and proceed to walk the gauntlet of food prep stations. Salads / soups / sandwiches came first, then hot main dishes or sides, and then finally, desserts and beverages. Now you proceed straight back to the ordering counter where the menu board hangs overhead. From there, you order and pay, collect a table number on a stand, and select whichever open table you prefer. Runners bring out your food and beverage selections as they become available. A side service stand offers utensils, water, napkins, and other necessities. The large, open indoor space, with high ceilings and interesting naturalistic décor provides a welcoming atmosphere. Whether you are flying solo, or with a friend or a date, or even a family group, you can feel welcome here. In nicer weather, the generously sized outdoor patio offers a fresh air option. The flourless chocolate cake was extremely rich and creamy, with a fudgy taste. It was on the border of being too sweet, but paired with hot tea and water, and savoring the bites, I enjoyed it slowly. Next time I'll try something different. The oversized chocolate chip cookies looked yummy, too. Eating out is getting expensive everywhere, but their portions provides a decent value for the ticket price. DH and I will surely return again. read more

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This restaurant deserves a special recommendation for the quality, freshness, and variety of its healthy food selections. Last night we had the grilled salmon, carrots, beets, and asparagus. The service was efficient, professional, and very friendly. The restaurant was clean, comfortable, and has inside and outside seating. The on-duty manager circulated around the restaurant to check on the diners. The only downside to this restaurant is that the parking lot for the Oaks Mall can be very busy especially on the weekend. Otherwise it is a 5/5 * read more

Great food. But even better customer service. CALEB is always extra kind and helpful. Will definitely return again. Go Caleb!

Best fast, casual healthy food in all of Ventura County! Absolutely love this place. Salads are delicious and so is the salmon. Nelly is the best! Staff is always friendly. read more

Food was amazing! I got th steak and it was perfect. Service was very fast and the ambience was perfect for me and my husband's anniversary dinner. Definitely coming back. read more

Ordered the steak. Cooked perfectly as requested medium well. Ordered the potato's and Brussel sprouts which were amazing!!!! New to the area so it's definitely nice to find a place that servers good hot food! read more

The best place I always say the food the attention is the best and the workers the best Nelly manny caled and suzy are the best they always take care of you well I always have to come back read more

Urban Plates - Salad Near Me - Thousand Oaks, California

Came in for a late lunch on a Saturday. Food was fresh, delicious and came at a timely matter. Staff was friendly and the place was clean. Evan did a great job checking in on us and ensuring everything was well! Will return. read more

First time here! Love their service. Haden was very nice! Food portions are not as big as expected but enough to filled up our stomachs. read more

Urban Plates - Steak plate and salad soup combo - Salad Near Me - Thousand Oaks, California

As always, the food at Urban Plates (TO) was delicious. The service was attentive and the barbecued pork spareribs are back!! All the staff was doing their side-work and all the cocineros (chefs) were all having a great ole time, laughing, telling jokes and cooking like their very life depended on it...This is my kind of restaurant. However, we came in on a Monday evening (July 7th to be exact) and we were the only patrons in the entire restaurant!! Inquiring minds want to know, why is that? Why so slow? No Manager on premise, other than the kitchen manager. That made me scratch my head for a moment. Maybe he was in the office or something. Either way, a solid meal after a nice beach day, and delicious food you can count on. read more

Food tasty. Good variety. Service too slow went on Sunday afternoon. Skip it lunch 50 for two sandwiches. Couldn't get a refill

Food is incredibly fresh and high-quality, including grass fed, which seems unexpected for the moderate price point. The staff is extremely nice and friendly. The food comes very quickly. I'm not sure you can ask for how much better place to get a really great meal without spending a fortune quick enough to feel like you'd barely waited at all. read more

Urban Plates - Seared Wild Ahi Tuna - Salad Near Me - Thousand Oaks, California

Incredible location!! Urban Plates - Thousand Oaks at The Oaks is an absolute sensation... From the service, to the large layout to the variety of eats and great deals... You truly will be glad you stopped in. The patio before you enter is huge, covered and intimate.... The inside is well lit and the cafeteria style line and counters really make U.P. stand out. I've been to other locations, but this by far was my favorite. Our server was also the person who rang me up and she was above and beyond - I had the Beets + Avocado Bowl... an organic based quinoa blend w/ roasted beets, avocado, raw walnuts, pickled red onions, hemp seeds, shaved cabbage, and miso-lemongrass dressing.... Like wow! While the Chili Glazed Tofu Bowl also caught my eye among other meals that also happen to be apart of the $13 Everyday Value selection (which also features salads, burgers, sandwiches and various bowls). Aside from savory lunch and/or dinner... You can also partake in desserts.... Additionally they offer so many sides in plenty of sizes - like family style (good for sharing more). Need a beverage you have teas, juices, colas, kombucha, wines and beer among "nades", sparkling or still water. Do try the lemonade (organic)! Parking is plenty at the Oaks, but crossing is a little hectic, with no pedestrian safe path directly in front of Urban, however ones not too far off/closeby. Restrooms just as nice as everything else. Super good everything at U.Plates - T.Oaks! read more

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Wanted Thanksgiving turkey dinner but not at $26 apiece would've been a $70 plus dinner. Opted for brace beef mushroom bowl but they ran out of mushrooms. So we settled for chicken dinners mashed for me, small brown potatoes for the wife both with steamed broccoli. Everything lukewarm barely, broccoli way overcooked, gravy for mashed potatoes was half full small container, asked for another said they charge for it. Paid for another half full container for $1.10. Could not believe barely 2 tablespoons of gravy for that. Not super steady customers put enough to know the menu and everything we like, first time we had this experience thought it was pretty ridiculous. read more

Urban Plates - All lukewarm and soft soggy broccoli - Salad Near Me - Thousand Oaks, California

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The food is very average towards 2 stars Its not worth the cost for the quality or portion not sure if they had some kitchen issues read more

Absolutely Urban Plates in Thousand Oaks knocked it out of the park! From the moment we walked in, everything felt welcoming, fresh, and thoughtfully done. The food was outstanding clearly made with quality ingredients, beautifully prepared, and full of flavor. It's one of those places where you can taste the care that goes into every dish. What truly elevated the experience, though, was Sheria She was exceptional. Sheria was incredibly kind, knowledgeable about the menu, and offered spot-on recommendations that made choosing easy (and fun). Her graceful demeanor and genuine warmth made us feel taken care of without ever feeling rushed. She strikes that perfect balance of professional and personable, which is rare and so appreciated. Between the delicious food, inviting atmosphere, and Sheria's wonderful service, this was a five-star experience through and through. Urban Plates is lucky to have her, and we'll absolutely be back highly recommend! read more

We have been eating out at Urban Plates for years! More recently, we've been dining at the Urban Plates in Thousand Oaks, CA. The food is delicious; the price is right. Last night at Urban Plates we met an Urban Plates employee named "Evan" who was professional, helpful, friendly and made sure we were satisfied with the service. It's people like "Evan" who make a night out at Urban Plates such a wonderful experience. We were very impressed with this young man. Thanks for letting us share our story. --Ken & Aurora Strange, Thousand Oaks, CA read more

If we could give them more stars we absolutely would! From Elijah's above and beyond fantastic customer service, to how sweet and helpful both Haden and Gwyneth were. Not to mention the food was SO good! We sat outside for our little date day and had the best time. Thank you for your kindness and hard work. You ALL are very appreciated! We will definitely be back! -Ashley & Paul read more

Urban Plates - Beer and Lemonade - Salad Near Me - Thousand Oaks, California

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Amazing food, amazing service! Nelly, Manny, and Chi made dinner such a delightful experience! I recommend Urban Plates to everyone! read more

I had the Mediterranean bowl and it definitely hit the spot. The flavors were excellent and everything was super fresh. I will definitely order this again. Yum! read more

Evan was great! He was super helpful and attentive. The Moroccan Chicken Bowl was delicious.

This was our second time dining here. There was a mix up with our order but it was taken care of immediately. Danny was fantastic not only was he very kind but also took care of us within minutes. The food is delicious however it was the service we got from Danny that stood out. We will definitely be going back again. Thank you Danny!!! read more

Evan was great !! Amazing place and food we come here all the time !! Food is healthy and organic / vegan options as well .

I heard so many good things about this restaurant so I tried it today. I'm so disappointed. The portions were tiny. Very different than the photos. I get the bowl with beef and mushrooms. 2 small pieces of beef and 3 small mushroom. I only paid 10% tip because it was take out. Maybe that's why. read more

Urban Plates - All gravy. Not much meat - Salad Near Me - Thousand Oaks, California

My sister and I went here on a girls date and the food was to die for. We had the garlic shrimp with Caesar salad and sesame broccoli. And the steak with macaroni cheese and mash. Seriously got the food so quick had a cute table and it was fire. We cleared our plates. HEHE read more

Urban Plates - Cleared Plates the food was bomb! - Salad Near Me - Thousand Oaks, California

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Food: Good. Ordered Cesar salad with salmon tasty. Side of Brussels sprouts, OK. Cheeseburger & fries good. Service Good. Told cashier first time here, and he seemed like he didn't care, lol. Person who brought our food was friendly. Ambience good. Nice location right by the mall entrance. Price $$. read more

One of the best urban plates that has us returning. Sheira and Evan were great and we always feel welcomed.

Our FAVORITE casual restaurant for dinner in TO! Healthy and delicious, mostly organic food. I love their grass fed steak, Brussels sprouts & mashed potatoes! The staff are SO nice & professional. Tonite, Sheira at the cash register was so sweet and the cook who brings the food to the table is always friendly & nice. Nelly picked up the plates from our table when we were done eating...such a nice lady! We've been eating here once a week, love it!! read more