ZERO STAR. I will NEVER GO to this Post Office, as they are SLOW and RUDE. Delivery guys so RUDE . Never talks like human. Never pick up the scheduled package. Rude rude rude...... We should do something and close this USPS or replace all staff. read more

i spent a whole hour in line last month and couldn't figure out why the line was slow and backed up. the post office needs to hire more workers. slow pokes! read more

Wow... only waited 5 minutes in line, 3 lanes open on a Tuesday after Christmas. Service with a smile. I'm in I'm out, that's all I ask for...:-D read more

This review is for the passport processing agent at USPS San Ramon office. The old white guy at the passport processing room was extremely rude when I was there with my child. There was no instructions on the door indicating that we need to wait outside or there was a separate line for the passport processing purposes so I knocked on the door and opened the door to see if there's anyone in there and I went inside to see if there's someone that I can talk to. About 10 seconds later, the old white guy came in and told us rudely to get outside and said that we were not allowed to come into the office when no one is there. How do we know if someone is there or not unless we come in and we already had an appointment set up for the time frame. I was bit upset because of his attitude but didn't say anything. He asked us to wait a bit far from the office. I don't know why but followed what he told us to do. However, he didn't have to be that rude to instruct us to do . I will never go back to the passport processing agency in San Ramon office because I don't want to deal with the xx asshole in the future. read more

By far the rudest service I have ever received!! All I wanted was to buy stamps but Susan wanted to spar. I walk up with a smile on my face and say, 100 Celebrate stamps please. Susan says, I don't know what you're talking about...so I say, oh I saw them online. So Sassy Susan says, then buy them online....hmmmm. Ok. So it's like that. So I say, oh ok, wel what do you have. She shows me the standard stamp and the love. I say that's all? She says yup, and I say what about Hanukkah? Oh ya, those... So I buy my stamps and give her my debit card. She says cash back? I say ummm, yah, actually. She says sorry, I heard no, so clicked no. Too late. I said you really didn't care what I said, did you she said next... So obnoxious. I will be calling to complain. Just rude for no reason. read more

Oh good Lord. Please do not make me go back here. Ting, the clerk who "helped" me was as ornery as ornery could be. She claimed that the Gregory Peck stamp was not only NOT available, as in not published, but was not at the SR Post Office. She was wrong. And she did not apologize. I do not like her. read more

I was visiting the area and had to get to a post office before closing, so I yelped this location in San Ramon. The parking lot had lots of open spaces. This USPS is clean, well structured and fully staffed. There was a line due to the holiday rush (lots of people were sending out packages), but the wait wasn't long and I was able to have my questions answered and my letter sent out within 10 minutes. Great customer service! read more

I have never had a problem with USPS in Pittsburg, or Brentwood CA and have always enjoyed great service from them. So I was shocked when I moved to San Ramon and began dealing with the San Ramon branch. I have received the Worst service from the USPS from the San Ramon branch. They have misdelivered my packages to the wrong address Several Times! In fact, the very 1st piece of mail I had delivered to me was a package - a beautiful scarf, meant as a gift - and they misdelivered it! And they never did anything about it. They don't pick up the phones during the weekdays! The phone number they have listed just goes into and endless loop that doesn't allow you to leave a message. It's policy not to answer phones on Saturdays (actually told to me by a supervisor). When I did finally reach someone, they didn't know what I was talking about even though I was Returning Her phone call!! She even insisted she never called me, and I still have her voicemail saved. This last time was the last straw! The carrier misdelivered several packages on the same day. I received someone else's packages and he misdelivered mine to another address. I hand delivered the package I received to a neighbor in the evening after I returned home. The next day I went to the branch to look for mine. The carrier was en route when the supervisor called him and he insisted he remembered where he misdelivered my packages and harassed my neighbors (frightening them in the process). Well he was WRONG, because they didn't have my packages, and they aren't going to steal anything from me. And if they did receive my packages, and a little kid tried to do the right thing, and accidentally put the packages in front of the wrong door, it's still not their fault or their problem. It is NOT THEIR RESPONSIBILITY to fix his mistakes and deliver the mail properly. Of all the packages that were delivered to the wrong addresses, the post office never did anything about it as far as compensation is concerned - so other people are walking around with things I ordered from Amazon and Makeup companies. Luckily, Amazon takes care of their customers, but the other vendors, like makeup companies and some independent sellers, I've lost out on. I'm currently waiting for a package from eBay and it's delivery time has passed. I'm sick and tired of fighting with the San Ramon branch to get my mail. The carrier has ONE JOB - put the mail in the correct slots. And the people in the San Ramon branch have a RESPONSIBILITY to provide DECENT Customer Service to their customers instead of behaving as if interactions with customers are the bane of their existences. read more

I just want to add how awful this Post Office is. I just called to ask how much a PO box is. First of all, the lady that answered just mumbled. When I asked, she said "hold on" very rudely and quietly, put me on hold for three minutes then a different guy answered and told me my answer. I am always very friendly when I talk to people because I know that work is tough. I said thank you so much and have a lovely day and he just hangs up on me. No bye, no thank you. I have gone to this place numerous times and the people that work here are so rude and unfriendly. When I ask the question, they just stare at me blankly. The workers here need to learn from the people in Cotati (where I used to live). The people there are so friendly, always smiling, willing to help you. The San Ramon Post Office sucks. read more

Most unfriendly, rude, incompetent people ever. Even the postmaster is rude. I have made formal complaints against this post office by calling the USPS complaint line at 1-800-275-8777 numerous times. Again my personal time sensitive mail got delivered to one of my neighbors. I don't understand how hard it is for my mail main to put the mail in correct box! Hate coming home to my mail at my door from neighbors house!! Only positive thing about this post office is they have a 24 hour kiosk, however if you use flat rate boxes you can print the labels at home . Seriously considering not using USPS for any shipping moving forward. As a community , I wonder if San Ramon residents can do something, literally every review is negative. At what point will they start doing their jobs accurately?! read more

Without a doubt some of the most unfriendly postal workers I have ever seen. I'll drive to Village in Dublin, where the service is just at par, before I'd come back here. read more

I can't even begin to describe the depths of my hatred for this particular post office. The people here are rude, disgruntled, inefficient, ineffective and the line is ALWAYS out the door because of how slow they work. Beware if you ship media mail because they will read you the riot act and claim that your mail isn't eligible for media even though it is. I've opened up a case on them in the past but unfortunately I have to continue to use this location since it's the closest one around. If I could give it one stars I would. The old grey haired lady is the absolute worst ever. She lectured me that she had worked for 32 years and trained everyone who works here, too bad she doesn't know what classifies as media mail and what doesn't. She straight up needs to retire or be mandatory retired. Whoever runs this place needs to be replaced. read more

I recently moved into a new neighborhood, and USPS will not deliver our mail until more people move in to the area. I ordered a package unaware of this, and tracked my order. Online, I was told that my package was sent out for delivery. Just wanting to make sure I didn't in fact have to pick it up at the end of the day because I will be leaving for SoCal tomorrow, I tried calling... 10 times. Because even though it's a Saturday and it's 12:00, they can't pick up. Nope. The phone rings once and then goes to a recording asking customers to call back during business hours. I've been calling for an hour during business hours!! I can't even leave a voicemail for them to call me back. This place is a joke. read more

This place is not worthy of even one star. The first person who should get FIRED is the manager by the name Barbara - she should be fired right away since she is NOT responsible for anything in the facility. Because of her I lost most of my mail and still after that she is not able to even fix the problem. She has no idea and she's really bad at customer service. She doesn't show up in front 100% of the time since she doesn't know how to do her job. If this facility needs better stars, she needs to leave read more

I had a item that I desperately needed my a certain day before a certain time. I called the post office 800 number to see if I could have my package held at MY local office to pick up. The lady gave me the local number stated that there not open yet but someone should answer. Called and spoke to a lady name saleace or faleace. She stated she would TRY and pull it and call me back. Not even 20 min later she called me back and said I could pick up my item. Be as though it was Monday morning AT the post office I know she went out of her way for me and I really appreciate it. She was AMAZING read more

US Post Office - Post Offices Near Me - San Ramon, California

Do I have to put a star?????????? SLOWER. THAN. DIRT. They aren't very understanding or helpful either. I had boxes to ship out for a mass mailer and they looked at me with a facial expression as if I was just giving them shit to do. Hey. Last time o checked THIS IS YOUR JOB. Their old ladies who don't care to extend a helpful hand. They just want to do as minimal mad possible. They don't care. They have a line out the door and they sit there and take their time too. Seriously. Again, THIS IS YOUR JOB. This isn't happy hour. By the way. I'm still here. WAITING. The lady took my paperwork and as I took 9 bins of mail and made me wait in line all over again. WTF?!?! read more

Make the extra effort to go to another post office. These people are so rude and just want you to go away. They lost my package and had no idea where it went. After waiting a 1/2 hour I was told "someone will call you". As an experiment I decided to wait to see how long that would take. It's been 2 weeks so far. Pretty sure I won't be getting that call. Guess I will have to go back in there to be treated like crap and wait around for hours. They should be grateful, not too many jobs where you can treat your customers so poorly and not be reprimanded. Do not go to this post office unless you like being treated like an idiot. read more

This place don't even deserve one star. I am a tax payer too. Why are the people in this post office so rude. Did I rob you , will make you wait one line then direct you to another. Very employee have new set of rules they change according to their will. Hate you alll...... read more

Dear San Ramon USPS: I'm not sure what philosophy of logic you all subscribe to, but your response to my missing items claim was rather offensive. To say, "I'm not sure if you checked the mailbox, but they were delivered" indicates that you assume I am a complete and utter idiot, and decided to file a missing items claim without checking my mailbox first. No competent person would ever do that. The carrier says he put them in the box - great. I actually already had that information prior to reporting my items missing. The reason I filed this claim is because THEY WERE NOT IN THE BOX. So calling me and stating that he did put them there is not an appropriate resolution to my claim. That's fantastic that your mail carrier has such a crystal clear memory to be able to confirm, with such confidence, exactly where he placed two out of the countless packages he delivers on a daily basis, to such extent that your company feels his say is the utmost resolution you can provide me. Perhaps your mail carrier should pursue a career in a different field where his completely flawless memory can truly be highlighted to the extent that it deserves. You asked if I had any other questions in your message - I do have one. What are you going to do about it now? Oh wait - I know the answer to that one already. NOTHING. read more

You just never know what's going to happen to you when you go to this post office. Whether you'll be treated as a member of society with respect or like an idiot who doesn't understand how the postal system works. This is by far the worst post office I've ever been to. If you can, avoid it at all costs. There is only one women there that at least seems pleasent and you're lucky if you get her for assistance. The rest unfortunately, are rude. I brought some expensvie wedding invitations in to be hand canceled so that they wouldn't have to go through the machine twice. When I asked the women poliety to hand cancel them she refused. I then poliety asked again and stated that I know for a fact that the post office does hand canceling. She again refused and said they were thin enough to go through the machine. That's not what I asked for. You ask for hand canceling so that they don't go through the machine twice and get dirty and bent. I ended up just leaving the letters in her hands and as I walked away I heard her throw them into the bin. Nice. Not a care for any costumer. That's a governmemt run business for you. If you want to go to a nice post office, go to the one in Pleasanton. read more

This is perhaps the worst post office I have ever encountered. And for a post office, that's really saying something. Let's start with a list. Mis-forwarded mail. Packages lost. I get mail intended for my neighbors. My neighbors get mail intended for me. I call to find out what happened to things I ordered and they say they will call me back and then don't. Please, fire everyone here and start fresh. Holy Hannah this PO is a mess! read more

I ordered Priority Package service for a Monday pickup. I went away for 3 days and the package is still here on Thursday! This is 2nd. time the local San Ramon Post Office failed to deliver on its service promises for Priority Pickup. The last time the local post office rep said that the carrier did not get a notice to pick up. I wonder what the excuse is this time? When I called the post office on Alcosta Blvd. They couldn't figure out where my office was located, but that they would send somebody out to pick it up right away. WHAT ????? UPS or FedEx is the only way to go for business package services!!!!! I WON'T EVER AGAIN USE THE POSTAL SERVICE FOR ANYTHING IMPORTANT!!!!!!!!! I think I should get my money pack for the prepaid postage. Their web services is horrible!!!!!!! It's no wonder the US Postal Service is going broke. read more

Seems like a common culture for USPS, rude and not helpful. Seems like most USPS locations I have gone to have the same attitude. What they seem to forget behind the counter is the customers do not sit behind a counter and fill out these forms all day long so their assistance when we need to fill one out is appreciated instead of copping an attitude. I am also writing because my carrier was possibly on vacation, they left packages near my garage door instead of my front door? WTF? in plain view on a busy street for someone to come along and help themselves which almost happened once. When I called the manager whom I could barley understand due to her accent (not knocking the accent, just saying I could not understand her), she basically did not give a rats ass about my issue brushed me off. Which shows questionable management skills. USPS is never friendly and never helpful when I have visited and by the other reviews this seems to be the protocol. And they wonder why they are going under. When you work for the government you do not have to worry about doing your job right or being polite because you will not get fired and that my friends is why USPS doesn't give a crap about being helpful and doing their jobs right for you. If you notice UPS and FED EX are much more friendlier and dependable, because they are private sector owned. I do however believe you should voice your opinion to the headquarters of USPS and am providing a link. http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ&dest=EmailUs read more

Sometime back I had five packages stolen from my mailbox I suspect by the mailman.Visited this postal office over 5 times in between work from Pleasanton and each time they would say we are looking for it and will get back.In short the packages were never recovered even after filing a police report as well as opening a case with postal inspector.The supervisor (Chris?) was absolutely worthless and of no help.The one older Asian lady at the front counter was nice though.What other reviewers have indicated about this office is absolutely true.Because of this experience i had to re route all mails to work.Absolutely no work ethics at this location and such a disgrace. read more

This place is a joke. In July I received a notice saying that hundreds of dollars of our baby formula being shipping from Germany was lost. We have literally made over 40 phones calls, filled out endless documents, visited this post office many times, all to be told the sender needed to submit a claim for reimbursement. It's now September and I just received a letter asking to verify if it's still lost....ridiculous. Nobody in the office or on the main line was any help whatsoever. We ran in circles time and time again. So upsetting to lose that much formula due to irresponsible package handling. On top of this incident, I called today to book a passport appointment. All websites list the same number to call. I called for an hour and a half and kept getting an answering machine that stated they were closed and regular business hours started at 8:30.....I called from 8:30 to 10am. Finally someone picked up, a rude and very unhelpful lady by the name of Maria, who didn't seem to care at all why I was calling, immediately put me on hold. A man then picks up telling me this is an employee line only. I tell him that it's on every single passport website but he doesn't seem to care, just wants me off the phone. Gave me another number that I've been trying and no answer. Why these people hate their jobs I'm not sure but this place is horrible. Worth the time and money to go to your local UPS store. read more

Worst service. I often do not receive a certain monthly bill, they must have been delivered to a wrong address. But since I do get that bill sometimes, I know the sender has my correct address. Then yesterday my doorbell rang and when I opened the door no one was there. Later when I checked my mail there was a notice from the carrier that they had a letter requiring a signature for me and I need to go to the post office. Or go online and enter the barcode number, which I did, and the reply was that they could not locate that number. The carrier did not wait even a little bit after ringing the door bell one time. Also I often get mail not addressed to me with a wrong address printed on the item. Why can't you get it together? read more

Called into this post office for a passport application appointment. First call I was put on hold for 15 minutes. I'm pretty sure they just flat out forgot about me. Second call I actually got a real person to check on availability. They gave me a list of three dates I'd be out of town for. I mentioned this and was promptly hung up on. This place should seriously be shut down. Anyone looking to apply for a passport should look for another post office. read more

wow...truly disgusting post office. Ting should be let go. The employees hate each other - must be trickle down top management culture. Ting scolded me, and gave a dirty look for filling up the wrong international form... Never quite undertsood the meaning of 'postal' till now.... read more

Nothing amazing. The US Post Office here is, in a word, standard. Lines are there, wait's no long but always feels longer than it really is. Staff is helpful, but won't bend over backwards for you. A-OK, 3 star, standard locale. read more

The service at this location is very slow. Many clerks have a way of speaking English that is difficult to understand. The worst delay is the window where one must wait to pick up registered letters and mail that has been held. Fortunately, there are several self-service postage machines for weighing envelopes and packages and purchasing stamps. Two of these are locked up in the counter area during hours that the post office is closed, but one of them is in the lobby. The most annoying thing about this post office is the parking. Usually every spot in the lot is full, yet when I go in the post office, there are only 10 or so customers in the whole place. I have a large vehicle and try to park away from the other cars, yet now that has become impossible. I think the post office has leased out their lot to a car rental agency or something. They have put up signs stating that certain spaces are for post office patrons only, but the signs don't do any good if one does not enforce the rule. At any rate, it is just awful. I have a PO box, but I avoid checking it except on Sundays and at night. Something really needs to be done about the lot or the location. read more

So the post office apparently delivered my parcel last week. I was in all day the day it was supposedly delivered. No one knocked on the door or posted it to our mail box. Having phoned the post office on the Friday and being told 'they'd call back' I was still waiting on Saturday morning. So we called on Saturday at 9.30/10/11am to the message: 'our opening hours are 8.30-2pm on Saturday, call back in business hours'. Not quite sure how that works! So I called back today to be patronised by someone who told me it might have been left on the porch and that I can't have been sat by the door waiting all day. Apparently now she is speaking to the carrier but I will be amazed If they call back to let me know what happened to my parcel. Apparently I now have to file a claim, no apologies, no help. I needed the contents of that parcel for a special occasion, so now I am going to have to reorder or track something down in the shops, not an easy job. read more

If I could give negative rating I would. This place is horrible and needs to be shut down and all employees fired. Ruse, lying staff including the Postmaster Irene Musk! They claim they don't have packages when tracking shows them in receipt of the item, NOTHING a gets delivered on time, they just lie and make excuses for being incompetent and not doing their jobs. This place is a joke and should be shut down. it's been this way as long as I can remember and I grew up here!! read more

This post office is slightly below average compared to the free market, as most government-run entities are. I have found their package prices are slightly below those of UPS and FedEx..of course, letters are pricey, but since it's a government monopoly on letters, there is no other choice but to use the post office. Since my place of employment only uses cash for errands like this, I have no choice but to stand in line, even to buy one stamp (that's right, Kel E., if we want to use cash we have to stand in line even to buy a single stamp since the automatic machines only take debit or credit.) Going through that line is what makes this experience so miserable. The workers are typical government employees who know there is no competition for their jobs and therefore have zero customer service skills. They never smile, instead looking like annoyed robots with monotone (and loud) voices. They are also very rude, acting as though the customer, that is, the tax-payer who funds their salaries, is an idiot. Here is a pretty typical conversation (this happened to me today): Me: "Hello, I would like to buy 16 stamps please." Worker: "Why not a book? It is 20 stamps." Me: "I only have a $10 and I..." Worker: (interrupting) "Book is only $8.80" Me: "...and I also have a letter for Puerto Rico which I need to pay for." Worker: --- Takes Puerto Rico letter and weighs it. Says with disgust, "It's only 44 cents, you want the book?" Me: "I guess so.." Worker: "Its ok if you only want the 16 stamps." Me: "Well I actually need 17 if Puerto Rico is the same." Worker: "You want 17 stamps?" Me: "Just give me the book then." Why it has to be so difficult, I don't know. If you are going to this location, take an extra dose of nice-pills that day so you won't get frustrated with the treatment, give yourself an extra 20 minutes for the line, and BRING A PEN if you need to fill out forms because they never have one and good luck getting someone behind the counter to give you one, (and EXTRA luck if you go to the counter without your forms being filled out!) On a final note, the parking lot is spacious (much better than Dublin or Livermore!) but a bit horrendous to get out of during 4-5pm.. there's a traffic jam within the parking lot to turn onto Alcosta. Give yourself extra time for that as well. read more

A small post office, compared to those in SF. Usually there are three windows open, but it's still slow service here, like at all USPS locations. This office is not nearly as busy and not nearly as slow as the ones in the City, so I'm glad for that. Ample parking out front, convenient drive-thru drop-off mail boxes on the other side of the parking lot. Sometimes the last mailbox can get full, so if you can, drop off your mail into the first one. And open the slot after you put your mail in, to make sure it dropped down into the bottom. A typical government office, like CA's DMV. Both places act like their the only game in town and guess what, they are the only game in town! Us Commoners just have to deal with the slow process at the USPS and DMV offices whenever we go there. read more

I have been coming here since I was a baby (literally). 20 years later, the post office is still the same - long waits. Expect to wait at least 10 minutes. Worst I have waited was 30 mins. This post office is nothing spectacular. It is very understaffed. Even the self-service machines always have people using them. Staff is helpful in helping you with postage like all other offices. read more

So, I fought my way through afternoon Hayward traffic (not for the faint of heart) to my payroll department earlier this week to get a copy of my W2, since the San Ramon post office did not deliver it weeks ago after it was mailed out. (I had already called my payroll department to verify the address they mailed it to. It was the correct address.) When I got there, my payroll person said, "...we have your original W2...", then went to a pile of undelivered W2's. I've lived at my current address for almost SEVEN years, yet, the post office had added a yellow sticker to the envelope of my W2 that said "Return to Sender - Attempted - Not known - Unable to Forward". Are you KIDDING me???? Every single character in my address was correct. I've lived at the same address for close to 7 years, yet I'm not known??????? Unbelievable. Congrats, San Ramon Post Office, you get the YOU SUCK award for crappy service!! UPDATE: 11-9-13 Well, they STILL suck!!!! I had been waiting for a priority delivery which contained materials that could be damaged. When I checked the delivery status, it showed the package had been delivered one hour prior to my checking the status. I checked my front porch...no package...which only meant one thing - the package had been crammed into my mailbox, which was CLEARLY too small for the package. When I checked my mailbox, I literally had to use the jaws of life to get the package out. The merchant had CLEARLY stamped on the package "Please DO NOT BEND". The only way to get the package into my mailbox was to bend it - a LOT!! What a sorry group of workers. They should pay the POST OFFICE for allowing them to work there! So, I just called the customer service # at the San Ramon post office to complain about the latest delivery. I made the call at 2:30pm. The outgoing message says their customer service department closes at 3:00pm on Saturdays - then goes on to tell me to please call back between regular business hours. Solid "F" in customer service! read more

Frustrating. Packages come to San Ramon and are scanned in but not delivered to my home. Currently one is lost and I am getting ready to call on my 4th "lost" package. Records show it reached San Ramon 5 days ago but I've yet to get it. I have only lived in San Ramon for 3 months. ): read more

Wow, night and day compared to the Dublin branch. Still slow but at least they had three elderly people working today rather than the standard two and those at the San Ramon branch were at least friendly. Giving it three stars because it still took almost 45 mins in line to mail 7 flat rate (supposed to be the easiest transaction they offer) and it could have gone a lot faster if one lady had told her customer to move off to the side while she filled out what seemed to be a college thesis length paper for an international package. I don't think any post office will ever get more than three stars based on how ridiculous their pricing is and how slow they can be. I mean, it's on the level with a DMV, although my last time there was only a 20 min for a license renewal. read more

This Post Office is as bad as it could be. Pretty much every time they misdelivered our and neighbors mail. My neighbors moved out, but they still continue delivering their mail completely ignoring forwarding mail they asked for already a few times. Careless, ignorant, stupid - they are not afraid being laid off. We feel helpless, because nothing you tell them does not work! read more

Arrived at 1215 on a Saturday to ship off a package to my brother currently deployed in Iraq. While there was a line, it moved swiftly as three Asian women in their 30's staffing the counter dealt with the backlog efficiently. I completed my customs form after my arrival off to the side. I was hoping there would be a scale as there sometimes is, however despite the big location, there was no scale. I jumped in line after the form was completed, and after several minutes dropped my package off in front of the teller. As I told her, here is a package going to an APO, the custom form is filled out except for the weight and here are 2 already stamped letters to mail out (there was no immediately visible mail box in the post office so I gave them to the teller instead). 1 minute later she filled in the weight, stamped the custom form, stuck it on the box, I paid in cash and was on my merry way. Hassle free really except for the lack of a scale (not a big deal though as the line was moving) and they weren't accepting debit/credit card transactions that day for whatever reason. Not a big deal for me to ship a box flat rate @ $12.50 but that may rub others the wrong way. Finally, compared to my local post office on College & Ashby, the line flew by quickly due to having more staff and parking was a breeze compared to the College location as well. All in all, I'm very happy with this branch and would come back for my daily mailing needs in a heartbeat if only I lived nearby.. read more