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    Veterinary Emergency Clinic

    3.3 (136 reviews)
    Open Open 24 hours

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    Mahmah...now in heaven, but forever in our hearts.
    John D.

    Everyone that we had help us out last night was very caring and nice. We were very grateful for this team for making Mahmah comfortable and sending her off into her deep sleep to be in doggy heaven. It is one of the saddest times in a person's life when they have to lose their furbabies. We got right in and they took care of everything nice and smoothly for us. Also supplied kleenex and gave us the time we wanted and needed. A very nice tech also came in and did a pawprint for us. Dr Caldwell was very sympathetic. She really helped with this very sad time of life. The facility is also very clean and safe feeling. Thank you for all the help last night.

    Rude worker. Kristen

    My heart is broken! Not only did I have to deal with the loss of my dog but I also had to deal with a very rude assistant, Kristen, which made my moment of heartbreak even more stressful!!! My beloved dog of 14 years died in surgery, the doctor told us to hurry back to say our goodbyes. We decided to take her home...they asked us if we wanted paw prints but we didn't know we would have to wait hours, we were told it'll be about 15-20 more min every time we asked... or we can call you, I said, we live out of town, how long does it take?... their response, "we're really busy"... but my dog just died and we would like to take her home and start the grieving process.... Ok wait outside and we'll bring her out... 1/2 hr, 1 hr, 2 hrs, 2 1/2hrs... They make you wait outside to bring your dog's body to you... While waiting for the paw prints and our dog who just past away, the office assistant (she said her name was Kristen), walked outside on her phone,... (after almost 3 hrs now) looked at me and said, no she's not ready yet!... so I asked how long would it take for paw prints and she snapped back in a very rude tone about how busy they were. I said, don't talk to me like that I just lost my dog and that's really rude... as she walked away and went back into the building. Kristen was really rude for no reason and showed no compassion for our loss. When I went to the office to complain, her apology was more of an accusation that she replied that way because she was on the phone... and she still did not give a genuine apology. Instead her and another office assistant that had tattoos on her neck bagan to forcefully tell us to wait outside or on the couch and to get away from the counter.... was still rude and only then she finally asked someone to get paw prints done... and get our dog ready for release. I was too distraught to argue and was just happy they were finally going to release our dog to us. When we finally got her body, they left the IV in her arm from when she was in surgery.and the paw prints were not in a certificate it was literally on scratch paper. I understand being stressed because she works in a busy environment but if they would have just given us our dog when we got there that would have been one less thing on their to do list to be stressed about. Why did it take a complaint to get them to give us our dog back??? After the complaint, it only took them 10 minutes to give me my baby. Now we can bury her and have closure. I would have given no stars but I am giving 1 star because there were 2 other office assistants that were actually very kind. Shalom and a gentleman who I didn't get his name that left at about 8:30p. Thank you Shalom I know you tried to help, I did appreciate that you tried to get our baby ready for release and kept getting told no. Now we take lay her down to rest in peace.

    Karen W.

    WARNING!!!!!!! My dog ate a piece of a toy , she threw it up at home, but in the middle of the night began vomiting and diarrhea. Took her to this place at 230 in the morning. She was stable but I was worried. Got her in at 430am, filled out paperwork explained what happened and the fact that she has a history of pancreatitis. The symptoms are also associated with pancreatitis. I authorized credit card charge ahead of time, asked to be called 3x for X-ray results before any other procedures may have to be done. At 730 am I get a call that Annie had surgery. I got not one call from this place, within 3 hours my dog was in and out of surgery for NO reason and without my permission or knowledge!! There was no blockage,I should have been given the opportunity to choose for My family member. She should have been given a chance with fluids and antibiotics and observation as she was stable. 2000 dollars for a procedure that put my Annie at risk, and pain and suffering for her!!!! I have attempted MULTIPLE times to speak with these people to no avail! It's not about the money , this is an ethical and moral problem with this VET! To top it off it was the director who chose to put my dog through an unnecessary procedure!!!! Be careful, I know we all love our pets, mine could have died in the operating table for NO reason!

    Griswold
    Jennifer D.

    We took our Dane here this last Friday at 1 am. He wasn't acting right, we thought he had a fever or was feeling ill. Turns out he had extreme back pain. The girls took him in and Doctor Holmes knew exactly what was wrong with him. For these gentle giants, finding that out before it gets worse ( how we lost our last Dane) was a great sign. He was put on meds and got a shot for the pain. He is doing a lot better but he is on bed rest. Thank you! You girls saved our baby. We don't want to lose him like we lost our last, so this was a wake up call to start really monitoring him. This place is great and cares for our Dane just like his regular vet.

    Teresita R.

    I took my baby here when he sprained his neck. The wait line was long but totally worth it. The vet that was working that day was so nice and explained everything to me in great detail. He gave us medicine and it was all of a reasonable price I wasn't expecting. Definitely recommend coming here!

    My C J

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    9 years ago

    Ariel helped my little puppy and me out, extremely nice and helpful. Super fast and professional. Thank you guys so much!

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    10 years ago

    The wait was long, but Nothing but good things to say...because of them my baby Magnum was taken care of and now all healed

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    10 years ago

    Very caring staff. They just had a problem with some of their lab equipment so they couldn't do the lab work that night.

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    Page 3 of 4

    Ask the Community - Veterinary Emergency Clinic

    Review Highlights - Veterinary Emergency Clinic

    The girl that helped us ( I am sorry I didn't get her name as I was fairly distraught) was kind , compassionate and caring.

    Mentioned in 6 reviews

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    Standiford Veterinary Center - GCH CH Olgivan Show Scowling Wampus BCAT DCAT CGC CGCA CGCU ATT TKN TKI TKA TKP TKE VHMA VSWB VSWE PKD-N PKD-BK1 "Newt"

    Standiford Veterinary Center

    (375 reviews)

    Only giving it 4 stars because of the insane wait time. With no communication and we watched others…read morecome and go even after us and be assessed before us. We waited 2.5 hours before being even assessed. But other than that I was happy with the visit. I read all the reviews and was worried about the level of care due to what I was reading. My cat bootsie came in with what seemed like she was exposed to a toxin. I'm glad we brought her in. It was the hardest decision ever but right by her. She had a fever of 106.4 and would have likely passed at home in pain. We opted for euthanasia due to the diagnosis and I knew it was coming. I couldn't afford treatment as it was. They didn't even charge me for the doctors exam for the $189 they only charged us for the euthanasia. Which I felt was a fair price for $199 to take the body home vs golden valley vet whom I called for a quote on the same thing and they quoted me $360!!! Not even for cremation The doctor she was very kind and explained the options and gave me reality. We made the right choice by Bootsie. The staff were great in helping me shave a patch of her fur and even got her paw prints for me and nose prints. I didn't even think they would get it since her whole mouth was covered in the activated charcoal I gave her. But I saw when I got home how many great prints they did of her paws and nose and it warmed my heart to have those. Thanks for helping her transition over the rainbow bridge

    I'm not sure what has happened to this place recently, but the service has really gone downhill. We…read morebrought our dog in for a quality-of-life situation and understood there might be a wait since it's an emergency vet. However, once we were placed in a room, we waited for an hour and a half and no technician or veterinarian came in to check on us. No one provided any updates or explained what was going on. We ultimately decided to leave and go somewhere else. This was not how we wanted our little dog's final moments to be handled. It felt like there was very little communication or urgency. It was a very disappointing and upsetting experience during an already difficult time.

    Taylor Veterinary Emergency

    Taylor Veterinary Emergency

    (342 reviews)

    I usually don't leave reviews (unless my experience at a place was well enough to leave one) but I…read morethought this emergency vet clinic deserved one. Around 8pm on march 21st my cat started having trouble breathing and she started convulsing. She wasn't breathing until my brother would shake her to start breathing again. We rushed her to this emergency clinic but she sadly passed away in my brothers arms in the car just two minutes from the clinic. The team was fantastic. One of the members there who took my cat to the back let us stay there for as long as I needed and didn't judge me for crying loudly. My mother paid $600 in total for my beloved cat to be cremated and to have a clay print of her paws which in my opinion is a great price. About a week(ish) later we got to pick up her ashes and the clay print we were promised and I believe the team went above and beyond. I received a card with the team's signatures and a certificate of cremation.

    What a disappointing experience. My husband took our dog in for surgery, and what should have been…read morea straightforward visit turned into an extremely unprofessional encounter. Following a minor miscommunication regarding pricing from other staff members, an older employee became confrontational and began calling my husband names being racist to him!!. She even went as far as making inappropriate comments about our family and children. Regardless of any misunderstanding, there is never an excuse for staff to speak to clients in such a disrespectful and unprofessional manner. Instead of addressing the situation professionally and taking accountability for the confusion, the behavior we experienced was unacceptable. We entrusted this facility with the care of our pet and expected to be treated with courtesy and respect. Unfortunately, that was not the case. Based on our experience, I would not recommend this clinic to others who expect professionalism, respectful communication, and accountability from veterinary staff.

    All Creatures Veterinary Emergency Clinic

    All Creatures Veterinary Emergency Clinic

    (308 reviews)

    We had a great experience at All Creatures Emergency Veterinary Hospital. Our dog was having severe…read morediarrhea and vomiting so we brought her in on a Sunday around 11pm When you arrive, you wait in your car and call them to let them know you're there. A staff member comes out with a form for you to fill out & then you wait in your car until they're ready to see your pet. The process was organized and it didn't take nearly as long as we expected. We were finished and heading home by around 1:30am! Our vet tech Bri & the veterinarian, Dr. Renee Case were both incredibly kind, knowledgeable & compassionate. They took great care of our dog, thoroughly explained everything and sent us home with medication to help her recover. If you ever need an emergency vet, I would definitely recommend All Creatures. They provided excellent care and we also found their pricing to be very reasonable especially for an after-hours emergency visit. I also love that they don't try to sell you on additional items as well. Here are some costs we paid: Exam fee: $150 Full blood work panel: $270 SNAP test: $80 SQ fluids: 82.60 Metronidazole liquid to take home: $58.02 Cerenia Injection: $54.62

    It was after hours and my vet was going to be closed the following day but I had grown increasingly…read moreconcerned that my dog had a UTI. I did not want her in pain so I called All Creatures Emergency Vet and was told I didn't need an appointment, to just show up when I could. It was a 35 minute drive and when I arrived, the door was locked. I knocked but didn't see anyone. After a few minutes, another woman walked up and said "They do this. You gotta bang." She knocked on the door repeatedly until someone came outside. It took a few more minutes. We were put in a room immediately and proceeded to wait about an hour to be seen by the vet tech. To be fair, a dog that had been hit by car came in after we were in the room. From what we heard it was already deceased. Then, a woman brought in a her friend's dog she was supposed to be caring for and told the staff she wasn't sure if it was breathing. Based on what they said, that dog was also deceased. The vet tech was not very personable and she took our dogs temperature rectally but with zero skill and after what seemed like 5 minutes, was finally done. It was not a good experience. After we spoke to the tech, we asked for water for our dog, which was brought and waited another 15 min or so for the vet. Dr. Case took a look at our dog and I explained I was concerned about a UTI and gave her history of bladder stone removal and kidney issues. I also asked her to look at a bump on my dogs leg, since we were already there and at my dogs advanced age I am always worried about her cancer returning. The estimate for X-rays for that was well over $400 so I said I would have my regular vet do it on my next visit the following week. Without the x-rays for the bump, the estimate was $520 for the emergency exam, urinalysis, and medication if needed. We agreed and the vet tech came back in (I thought to get our dog for tests) and told us that we would need to pay up front before they would start the process. I have never experienced that before but we gave her a credit card to charge. Once she did that, she returned and took our dog back to extract urine. I went to the restroom shortly thereafter and there was a man at the desk with his dog. The same vet tech was giving him an estimate and, right in front of me said, "Don't worry, you can wait to pay until everything is done." Look, I get that this is Stockton and although I was surprised by the pay first attitude, I can't say I didn't understand. Every business has the right to decide if they want people to prepay or pay after, but to pick and chose with seemingly no reason or standard is totally unprofessional. Also, just a note, but if you read through most of the reviews, as I had time to do during my long wait, you will see that most of the 5 stars are from people whose animals were euthanized here and most of the 1 stars are from people who brought in their sick animals looking for help. Our dog was brought back promptly and we waited another hour before the vet returned. She said there was bacteria in my dogs urine and they gave us antibiotics but they did not have the correct dosage for my small dog so they gave me large pills (with no break line) and said to cut them in half myself and give them to my dog. Of course I was concerned that when I broke the pills, small pieces would scatter and she would not be getting the full dose which obviously happened. After the first few days we noticed that our dog was getting no relief from the antibiotics and scheduled the first available appointment with our regular vet. When she completed the full course, I emailed All Creatures Emergency Vet to confirm that they had found bacteria and ask if they tested to ensure they gave the correct antibiotics because it had not helped. It took them 3 days to respond. The response was that I should get a "urinalysis with culture and sensitivity sent to the laboratory...Or maybe there is no infection and she has cystitis." We saw our regular vet and she is now doing much better after weeks of being uncomfortable. Long story short: We spent 3 hours and over $500 for our dog not to feel better.

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (185 reviews)

    This is a difficult review to write because we ultimately lost our dog, but the staff at VEG did…read moreeverything they could to make it a compassionate experience. We brought in our Pomeranian because he was experiencing significant pain. I was expecting the visit to go like other visits I had before at other vet emergency hospitals, where they whisk your pet away and you spend all of your time waiting and wondering what is happening. Instead, we were escorted to a nice padded bench (that he promptly shed all over, sorry if you are still finding fur there) and most of the examinations and work was done there. The staff was so kind and friendly, coming over to check on us and give him pats and so much love. There was another emergency surgery happening when we arrived, so they were giving us constant updates to make sure we knew what was going on. When I spoke to the vet, she was kind and gave specific recommendations (rather than a past emergency vet experience where they just gave us options and expected us to know what to do). Unfortunately, it became clear that our Pomeranian was not doing well, as he started displaying severe neurological symptoms and declined rapidly despite the treatment for his pain and a UTI. The vet ultimately suspected a brain tumor based on his behavior, and was very upfront and clear with us about his chances. Although it was devastating, we really appreciated how honest they were. We made the difficult decision to put him down (he had declined so quickly he probably would not have lasted the night), and everyone was so kind during the process. They gave us time to be with him and were so kind and sympathetic during the process. Although I am still heartbroken at losing our dog, the fact that we were able to spend so much of his last day actually being with him was something we really treasured, especially since the loss was so unexpected.

    Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (684 reviews)

    VEG was quite possibly the best pet ER experience you could ask for. The entire staff was kind and…read moresupportive. We have an EXTREMELY anxious 9yr old shepherd. Despite him being in pain and extra on edge, the team took their time to treat him and make him comfortable. He had a swollen paw and a lot of pain, but we didn't see anything happen to him. The vet was perplexed by his symptoms, because it looked like it could have been a rattlesnake bite, but there wasn't any visible bite mark and we live in West Oakland (literally just surrounded by concrete). But she was absolutely right. He was treated for a bite and is now recovering smoothly. I highly recommend VEG. They are all top notch.

    This is the worst vet emergency hospital and I never leave bad reviews…read more Rather than trying to fix, diagnose, or treat your animal to health, they propose euthanasia as the easiest option. This is my second experience where first they wanted to put down my 1 year old kitty who was having urinary problems. I kept asking why they weren't starting him on antibiotics? I asked why are they compounding with stronger pain meds? Obviously his condition is getting worse if you're only treating the symptoms and not the cause. It was almost like they were setting him up for failure (death). They didn't care or listen when I told them I was a Pharmacist and had better recommendations on medication choices. I kept taking him every other day as his condition was worsening and they only kept adding stronger pain meds without identifying and treating the root of the problem. It made my parents sick to hear their suggestion of putting my cat down on the third visit. They didn't have the heart to even tell me that. So, my mom called all of her friends and found a "hero vet" who saved my cat's life. He actually DID start antibiotics and other meds to help with urinary flow and some pain meds to keep him comfortable. He also recommended a wet urinary diet and Calm Probiotics to be mixed in his wet food. We kept him on the meds for a month and he continues to eat his urinary diet. My baby is a healthy 4 year old now. I can't stand the horrific practices at VEG San Ramon. And now just the other day, they put down my friend's cat who was only 6 years old. Again, they couldn't diagnose or identify the problem so they suggested euthanasia. I feel there's a huge conflict of interest in their treatment of our sick pets and their push to get mildly sick pets euthanized and then cremated. This is sadly a scam business. I was so happy when they first opened because I felt a sense of relief having a 24/7 emergency vet nearby. Little did I know their ruthless practices would bring so much pain to pets and their parents. Please don't trust them with the health and wellbeing of your fur babies.

    VEG ER for Pets - VEG veterinarians in surgery

    VEG ER for Pets

    (135 reviews)

    I was totally upset and worked up when I called VEG ER, but…read morethe gentleman on the phone was incredibly kind and calm. When I walked in, I was impressed by how clean and organized the building was. The open concept floor was not what I was expecting but it was really awesome being with my dog every step of the way. The gentleman that helped us offered a bed for my dog to lay on, which was good because we waited like 5 hours. They offer snacks, drinks, as well as blankets for humans because it gets quite cold in there. Everyone there was kind and friendly. You could really tell they were dedicated to their job and providing the best experience for their patients. My princess loved being able to watch everyone walk around her and was completely content. The doctor even sat with her when we were finally seen so she wouldn't have to be moved. :) All the staff talked to her like a baby whenever they addressed her which made me happy too. Really shows they love animals. Paid about $660 to find out she didn't have a lot of poop in her, but the peace of mind was worth it. Getting to see how they take x-rays was cool too, even if my poor baby had to be manhandled hehe. The bill was much cheaper than I expected, which was nice. It was for the initial exam and the x-rays. Would highly recommend coming here for a transparent, wonderful experience!

    They took in our cat in an emergency, yes. They were comforting and caring, yes…read more But I do get the feeling this vet is looking for money however they can get it. My cat had a urinary block, which they were able to identify with an ultrasound immediately. I'm very thankful for that. BUT they priced us VERY expensively for a procedure I was able to get done at another vet clinic for half the price. $7-8000 was what we were quoted from them for a urinary blockage clearing and surgery to remove the stones I was able to go to VCA Bradshaw the same evening and get the same surgery for $4k. I love my cat and considered the option of putting him down due to me not being able to afford the surgery. I'm so thankful that I was able to save my cat for a price I was able to afford with VCA Bradshaw.

    SAGE Veterinary Centers Bldg 1 - Redwood City - Bubba

    SAGE Veterinary Centers Bldg 1 - Redwood City

    (706 reviews)

    I don't even know if I can fully put into words how grateful we are for Dr. Alice Bugman and the…read moreentire team at SAGE Redwood City. Our dog Bailey is a 6 year old chocolate Lab who developed a deep fluid filled mass in her neck. Our primary vet initially attempted to remove it, but once he got in there, he felt it was too close to extremely important structures such as her jugular, carotid artery, nerves, etc and chose not to continue. Hearing that was terrifying and it eventually led us to Dr. Bugman. From our very first appointment, Dr. Bugman made us feel like Bailey was genuinely in good hands. I was incredibly nervous and had a million questions. She was patient, kind, honest and empathetic through all of it. Communication was always easy, and I never felt rushed or made to feel like I was asking too much. She also understood the financial reality of specialty care and was willing to talk through different options with us without ever making me feel like we were compromising Bailey's care. On surgery day, I was an emotional wreck, but Bailey did beautifully and Dr. Bugman was able to successfully remove the mass. After weeks of fear and uncertainty, hearing that my girl was awake, out of surgery, and the icky mass was out was the biggest relief imaginable. What I will remember just as much as Dr. Bugman's surgical skill is how cared for we felt throughout this entire experience. When your dog is your family, handing them over for a major surgery is incredibly hard. I never once questioned whether Bailey was being watched over, loved on and treated like she mattered. I am eternally grateful to Dr. Bugman and everyone who cared for our girl. There really aren't enough words to say thank you for getting Bailey safely through this and back to us. If you are scared and searching through reviews trying to decide who you can trust with your baby, I hope this review gives you some of the reassurance I desperately needed when we were in that position.

    I hate to write a bad review, but I also feel compelled to warn others so that they don't have the…read moresame experience that we did. I will not share the entire saga, but here is what I will say: - I do not know if SAGE's clinical choices were sound, as I am not a vet. What I do know is that they were not successful, and resulted in the death of a relatively young (6 year old) cat who did not appear to be *that sick*. - The care that was provided - which took place over the course of less than 12 hours and did not involve any surgery resulted in bills exceeding $7,000. - After the traumatic experience, SAGE was focused purely on payment, and not at all on condolences. They immediately charged the credit card on file and sent multiple emails with invoices (which were unclear and in some cases contradictory). When I arrived to pick up the cat's ashes the person at the front desk looked at the computer and said "you have an outstanding balance of $400; would you like to pay that now?" She did not say "I'm sorry for your loss" and instead just straight to asking for more money. When I pushed back she said "that's our protocol." Yes, clearly it is. - They made many administrative errors throughout the process, which I will not go into because for those they have apologized, but there were so many that I felt embarassed for them. But I've now contacted them multiple times with one simple request: please send me one invoice that is complete and accurate. My requests have gone unanswered. Perhaps because they have already received payment, they are no longer concerned with me, but it's actually pretty outlandish. They charged over $7,000 (I think - it's actually hard to tell because again, the charges and invoices are not clear or complete) and can't be bothered with giving me a clear answer. I am truly not sure how any business can get away with operating this way, but apparently SAGE can. I'm sure they do some good work. I'm sure there are many good people who work there and care a lot about animals. But based on our experience, it feels like incompetent adminstration at best and a scam at worst. I know that when your pet needs emergency care you may not have a lot of options, but if you do, I suggest that you try to go elsewhere.

    Veterinary Emergency Clinic - emergencypethospital - Updated September 2026

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