After reviewing quite a bit about this restaurant and looked at all those high stars comments (without thinking too much about the BAD ones), I thought this restaurant would be a good place so I decided to give it a try for my mom's birthday. We went with high expectation but left with a huge letdown. And you can see the low score I gave above. And I finally understood why some people gave very low ratings to this restaurant and totally agree with them now. And I want to share my experience and my honest feedback with you.
Overall feedback/comments for this place -
Waiter/Server Service: Okay (2 out of 5)
A cute girl but she handled things very fast and give you a pushy feeling. When you are done eating one thing, she will come get your bowl/plate almost immediately. Slow down please, as there are no awaiting customers, we want to take things slower to enjoy the night. So this is a negative we felt.
Order/waiting time: Bad (2 out of 5)
Like some other people mentioned from the ratings, you have to wait until the table is full in order for a chef to show up, even you might have ordered 30 mins ago. And yes, we waited long time before they give us the food. They might give you a salad and a bowl of soup before the main course. (Only if you ordered the entrees, i guess if you ordered something else from the sushi bar, you might get it faster...) But hey, I didn't know or thought I would have to wait that long. The whole meal took about 50mins, included waiting ~30 mins. And you should now understand why we felt pushed from this experience.
Chef's skills or Entertainment: Not good (2 out of 5)
Our chef was Frank Nguyen. He was okay and tried to perform some tricks but failed in front of us. Maybe he was tired, so I don't really blame him. Other than that, he didn't really do much to "entertain" us, which defeat the purpose of teppenyaki. This isn't my first time eating hibachi. I have been to Benihana in America, and a real Japanese teppenyaki restaurant in Japan. And man, this place is like a joke compared to the real thing. It could only impress those whom have never been to a real teppenyaki. And I later found out the restaurant is not ran by authentic Japanese. No fancy knife works, no impressing cooking skills, etc. All I saw was a man simply pan-frying / stirring a pile of fried rice/vegetable/meat, period.
Food Quality vs Price: (1.5 out of 5) Food are cheap quality but price is hefty.
This is the most important part of the review!!! We have a party of three and ordered three sumo entrees (the one with 3 items combo) plus soup & salad, cost around $27 and plus extra $2 for the so called "garlic fried rice". So this is around $30 for each person. And you know what, this stuff is way way way overpriced for its quality. Please don't get me wrong. I don't mind paying expensive food, if they are really good and meet the price they are selling at. For instance, I have eaten Japanese "Kobe" steak for ~$100 myself, and the taste was so good and it was totally worth it. But for the food that we got from this place, the stuff was "very average", and not worth the price it is sold, not in term of quality nor the serving size.
Vegetables, fried rice, and then the entrees (totally we ordered, steak, scallop, calamari, chicken, and shrimp). All these ingredients only worth around $15 to $20 total for 3 ppl. And trust me, I know this because I used to work in WinCo and I know the price. They are very cheap, and don't taste any different from what you can get from WinCo.
So for a plate of average ingredient/food (cost maybe ~$6 per plate), you get charged for $30 bucks. IF it tasted superb, I don't mind the price, but it only tasted barely average. And while we were eating the food, we joked about the food tasted just like the stuff from Panda Express. I bet you can get something equivalent for $7.99 from Panda.
One of my biggest letdowns is the steak. I really had high hope for some nice steak, and it turned out I was only getting some cheap beef (dude, it wasn't even a steak that we received), and that meat get cut into pieces so customers can't no longer identify its origin. I was hoping for something nice and well you don't get it.
Other meat/seafood are average stuff, so I am not gonna say anything impressive about them. And the overall feeling about the food is some cheap Chinese food get cooked in front of you, period. Yes, Chinese food pan-stirred vegetables with meat that you can typically get for cheaper. And this place is selling it for $30 bucks.
In summary, this place is a $ ripping place that sells average food that tried to look authentic but not, and with unjustified price. I should have gone to Fuji Sushi Buffet, Oz Korean BBQ Buffet, or Texas Roadhouse instead for better food & price. read more