My husband showed up here at 8:50 tonight (1/26/26) thinking that they closed at 10pm (winter hours are 9pm but it is not listed online). The gentleman helping him was wonderful, and he made my cappy with love. Perfectly satisfied my late night pregnancy cravings, thank you! read more

The customer service is wretched. On multiple occasions they will not honor any BR deals because their scanner can't read my bar code. It's crazy. I spent 15 minutes while they tried to access it. And when they can't they won't honor the discount...sorry, but the machine won't let them. It's too bad as I love their ice cream but dread going there to deal with the staff. read more

Ordered a birthday cake for Doc. It was an easy on line purchase. Pick up was smooth. Good thing it was frozen solid and was in perfect condition when we reached her place. We had just had dinner in Old Town San Diego and the decorations on the cake reminded me of the bold colors in the restaurant. The ice cream cake was fine but the frosting was super sweet and hard. They were very accommodating cuz we had to bump up the date since we were going to Disneyland read more

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We were in the area and dropped in to get some dessert even though it was super cold out. The pistachio almond was really good and so was the raspberry cashew. No waiting since we were the only ones in there and the place was clean. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

Ordered on website and when I got to the store (10 mins before my order was supposed to be ready) it was closed. why does the website say it's open until 10 and allow me to order for 9:10 pickup when the store closes at 9? You owe me $10 :( read more

Nathan is an amazing worker! Absolutely amazing costumer service! 10/10 service would recommend!

I ordered a custom photo cake on the Baskin Robbin's website. They took my money and set a time for me to pick up the cake at this location. When I arrived, the person working there said they haven't done photo cakes in years. He said that he could not fulfill the order but that he also couldn't refund me since it was made through the website. I have now spent nearly a month trying to get a refund from both this franchise owner and Baskin Robbin's customer service. I don't understand how you can charge someone, not deliver on their order, and then fail to provide a refund. Atrocious customer service. read more

I ordered a Baskin Robbins custom cake online for a graduation party in San Diego. The order was placed 3 days in advance through the official Baskin Robbins website. I received an email confirmation and my credit card was charged. When I arrived at the Baskin Robbins store after driving nearly 3 hours, I was told they never received the online cake order. No cake. No order. No solution. This completely ruined my friend's graduation party. Baskin Robbins online ordering system failed. The customer service was outsourced overseas, unhelpful, and completely incapable of resolving the issue. I was given scripted apologies and zero accountability. Baskin Robbins took my money, failed to fulfill the cake order, and left me scrambling with no options hours before an important event. Completely unacceptable experience with Baskin Robbins San Diego. I strongly recommend others avoid using Baskin Robbins online ordering for custom cakes or special events. Extremely unreliable. Do not trust Baskin Robbins for important occasions. read more

Usually enjoy my visits to Baskin Robbins, especially this one have been good--I get the Oreo milkshake; however, my latest visit was quite disappointing. They didn't have regular Oreo ice cream, were out of milk, and therefore, couldn't make any milkshakes. How does an ice cream shop run out of milk? This left me very confused and disappointed. So, I ended up walking to the nearby beach to drown my sorrows. read more

We couldn't enjoy our ice cream temperature was set at 83 degrees. Ice cream was delicious it was a shame read more

Baskin Robbins - Temperature was set at 83 degrees, we couldn't stay and enjoy our ice cream inside - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

This place used to be my favorite ice cream in La Jolla. I don't know what happened. Ice cream: B Service: young guy very unfriendly read more

I honestly didn't even think this place was open when I walked up. The first thing the guy said was that they have no cones. The toppings looked stale in murky Tupperware containers. Whatever. This was supposed to be a special trip for my daughter but I'm immediately wanting to bolt. But we're here, let's just get scoops and walk to the beach. Let's just say the scoops didn't fill the cups and I'd call it more of a curl of ice cream than a full scoop. My scoop was Jamoaca. I've been getting that flavor since I was a kid. Today it tasted icy and stale. To top that off, there were bits of lime sorbet in there. I only know that because I accidentally had a bite of it and it was really gross with my coffee flavored ice cream. My kids go to school just a block away from this place. The good news is that my daughter was so underwhelmed that she won't even bother asking to go back here again. And I can say that this is the first time we've had Ice cream without her brother where she didn't immediately report to him that we did. I didn't say anything about all the disappointment I felt over this experience to my daughter. This ice cream shop is so subpar they even disappointed an 8 year old. That takes effort! So- ice cream yuck! Service? They were out of cones and spoons. They gave us long milkshake spoons and the napkins were stuffed in the dispenser so tight and they were such cheap napkins that I couldn't even get one out unripped. This store is obviously on the way out. Don't bother wasting your money here. read more

Yet again, they messed up our order. Not sure why this is still in business. My wife ordered a birthday cake for my nephews 20th birthday. She ordered it a week ago because she wanted to laser print a picture of him on the cake. We have the receipt. And of course, they neglected to do that. Don't bother calling them because no one picks up the phone. We already called our American Express. Let them deal with it. I just feel dumb that we gave them a second chance. Please pack up and leave. read more

Love all of the options and happy they're open later so it's the perfect after dinner treat. Service was fast and friendly! They had 3 people working on a Sunday evening so I'm sure there's rarely a wait. read more

I don't know what happened, but I feel like Baskin Robbins ice cream has gotten more artificial in the last few years. I appreciate the novelty of their "flavor of the month"s, but the ice cream in general just tastes so heavy and underwhelming. There are so many better options for ice cream around La Jolla, so I'll be going to those. The service is fine and the store is quite spacious which I appreciate. read more

Great choices! Clean restaurant and friendly staff. I love wakling here from the beach and indulging. read more

Baskin Robbins - a boy standing in front of the counter - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

Although the service here isn't anything to write home about, they have all 31 flavors, and it's a safe location near the beach. This is the perfect place for meeting up with someone you meet on a dating app to probe the waters and see if they are compatible. If all goes well, then the beach is just walking distance away to spend some quality time together... Everyone loves Baskin-Robbins ice cream! read more

We happened to be in La Jolla this afternoon and my wife wanted some ice cream. We stopped at this Baskin Robbins and we're shocked at the lack of cleanliness. There was accumulated dust/dirt on the floor in the corner where we sat. The ceiling fan just above looked as if it had never been cleaned in years. It was caked with at least half an inch of dirt and grime. Thankfully it wasn't on to discharge that crap onto customers or there ice cream. The shop was warmer inside than outside an it was in the mid to upper 70's outside. Our ice cream was melting before we could even sit down. This location is a disgrace for an upscale place like La Jolla. Will never stop there again! read more

DANNY!!! DANNY DANNY DANNY!!! Thank you Danny for making my trips BR a joy!!! Please give Danny a raise because his customer service is impeccable. He IS A GREAT face for BR! And he is a great DHAKE AND SMOOTHIE MAKERRRRR! Thank you Danny! Rhea read more

I arrived when they opened (it was 3 minutes early) to order an ice cream pie for a birthday. The place was spotless. I was greeted by a very positive sales person who helped me place the order and he hand packed me a quart of ice cream as well. The interaction was seamless and fast and pleasant. read more

Door dash late last night to hotel room, came very fast, Oreo layered sundae and gold medal ribbon.. baskin is always so guuuud! :-) read more

Baskin Robbins - Oreo Layered Sundae & Gold Medal Ribbon - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

Long story short i came and saw one guy working. Then i saw a group of people come in after awhile and they all walked to the back and started to serve themselves? Without washing hands or anything? Kinda gross since they just walked in. Also didn't know they just let anyone use the restroom in the back. read more

I know what you're thinking, so many unique ice cream places in La Jolla, why go here? Well, this place has been here at least 30 years, and is invested in the community. Their prices are fair, and not over $6 for a single cone! Plus, the employees! They are always so patient and nice to us. Right now during covid, they are truly the cleanest and most sanitary ice cream place we have visited. read more

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Still batting zero. Pandemic is essentially over and have tried to go here and they are always out of stuff. Been here 3-4 times recently and have NO milk for milkshakes. EVEN today had no soda other than Diet Coke for a float. Also no Oreo cookies for the layered sundae. Forget this place since management can't order or stock properly Person at counter just mumbles difficult to understand and seems to not want to be there. Huge disappointment ! read more

I ordered a cake and candles via the app and the staff didn't give me the candles. When I went home I called them and they said I needed to come to the store for the refund although I ordered via the app! Come on I am living far away and it was not worth to come to get a few bucks. I did ask to talk with the manager and he wasn't there at that time. The staff asked my phone number and told that they would call me back but I never heard from them. It was the fault of their staff and then they were so irresponsible!! Also, when ordering I had requested a notes for my anniversary on the cake but they didn't do that. I asked them to add the notes but the the bakers were already left! First time ordering cake at Baskin-Robbins and so disappointed with this place!!!! read more

I thought it was a joke when the guy asked us what flavor we wanted three times. And then he still got it wrong. Disappointing and a waste of product on their end. read more

This is the only Baskin Robins I trust for my cake orders - they are so reliable and have never let me down with their designs! read more

Baskin Robbins - a cake in a box - Ice Cream & Frozen Yogurt Near Me - La Jolla, California

The second year in a row they have canceled a birthday cake order within 48 hours of the pick up time when I received a confirmation a week in advance. Horrible service and disappointment for a child who thinks they are getting something to then not read more

Ver poorly run with cracked plastic chairs and one person working on Friday night servicing giant order from Uber eats while 20 ppl wait in line. read more

After the poor customer service, dirty establishment, and meh flavors I went from went from ice cream mode to I scream mode. When we walked in there was a family of 5, another woman ahead of us, and two employees taking orders. I noticed both employees failed to greet the customers. You'd think being surrounded by ice scream some of its sweetness would rub onto them but they were both very bland and it was hard to hear them as they spoke very softly. In addition, the whole paying process was a mess, both employees had been taking orders but I guess no one was in charge of charging people so after ordering, I moved on over to pay and was getting ready to pay but the girl at the counter who had taken my order called over the family of 5 who had been served by the other employee and I had to step to the side. After I paid, didn't get a have a nice day or anything. Was going to sit inside but noticed tables were dirty with ice scream droplets so just went outside. Ice cream-wise the chocolate mousse was good but the pineapple coconut was too sweet - I initially wanted chocolate chip but they only had the one with cookie dough and the one that was labeled chocolate chip was actually cookies and cream. I'd rather stick with Thrifty ice cream from Rite Aid. read more

Baskin Robbins, you can't really go wrong. O.k. I didn't plan on stopping by today buy I actually got lost and ended up here. So there's really no reason to get upset so I went ahead and took advantage of the special -- buy two scoops and get a waffle cone. One can say that I am a sucker for waffle cone. The server was very friendly and she helped me as soon as I entered the store. She mentioned that I should try the flavor of the month which happens to be "Mom's Makin Cookies". It was pretty good. I also chose the caramel ice cream for my second scoop... all was well. read more

Huge selection, there was three icecream bars with at least 10 choices in each. There was no wait and the servers were happy to greet us right as we walked in. Good customer service. What more can a gal ask for. read more

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I've had great service at this Baskin Robbins location. Recently, I popped in for the customer appreciation days where they had $1, $2, and $3 specials. It wasn't crowded at all and the teens working there were polite and professional. They offered me samples and rang me up quickly. The parking lot is very small, but I haven't had any problems finding a spot and haven't encountered any long lines. Prices are higher, but I only go to BR when I have a coupon or they have a special going on. Sign up for the birthday club online and get a free scoop for your birthday (I got mine today!). read more

Super helpful and friendly staff. Someone accidentally picked up my granddaughters birthday cake and they worked really hard to fix it.

Staff are helpful and kind. Shop is always clean and the ice cream is fresh, come here with a group or alone, I recommend stopping by daily! read more

Didn't think it was possible to mess up customer service at an ice cream shop but here we are! Young lady working there on St. Patrick's Day at 3pm provided very poor service. Stared at customers until they approached and then would start doing other tasks once they did, she would scoop for one customer tell them to wait, and ring up another, and continued that unorganized and inefficient cycle making everyone very confused. Hardly audible and terrible attitude. Maybe she was having a bad day??? Lights were on but no one was definitely home. ALL the tables were dirty and sticky to top off the experience. read more

Went there today for a brownie sunday. Once we got there, I had to use the restroom. While there was none there, the girl told me the closest one was across the street at the gas station. I refuse to go into a gas station bathroom. I went nextdoor and asked the liquor store owner if there was a bathroom and she gave me the key to the one in the little strip mall where all this is located. Meanwhile, the husband ordered the sunday. When I came back from the restroom, same girl at BR had made the sunday. Who puts ice cream, then brownies on top of that, then toppings?? It was the most bizarre brownie sunday I'd ever had. Everyone knows that it's brownies first, THEN ice cream on top, THEN toppings (hot fudge, whipped cream, nuts, cherry). THAT is a brownie sunday. All the ice cream was melted in a soup at the bottom and it was just ridiculous. I ate it anyhow but sheesh. Is it so much to ask to have a proper brownie sunday?? There are few things I'm picky about but you just don't mess with a pregnant lady's ice cream! I don't know if I'll be back. It wasn't terrible, I've just had better. Someone needs to go back to ice cream sunday training is all I'm sayin'. read more

Did you know that on Tuesday nights from 6-9pm Baskin Robbins has $1 scoop night? I kid you not. It's true! A kiddo sized scoop is $1. If you want a larger scoop, it'll cost you .50 more. I took the fam along with me this past Tuesday night and we were outta there for less than 5$. It's been years since I have had an ice cream cone...gosh, it was so d'lish. I wanted to go get another one before I was even done with the one I had in my hand. :) I believe this BR location changed hands about a year ago. The new owner is really doing a great job making the place shnazzy. It has all sorts of candy everywhere and it looks uh , well...festive is the only word I can think of. I like it. I'll be back! (shhh, don't tell my personal trainer) read more

It's Baskin Robbins. The service is kind of slow, but I guess it's mostly because of the disgruntled college student paying their way through nights in PB that make it so. Just don't get the peanut butter fudge brownie or whatever flavor. It's disgusting! read more

+ 4 Stars for the dollar scoop on tuesday nights (6pm-10pm)! - 1 Star for the long line :) Go with a bunch of friends to enjoy your ice cream with (Yay!! Ice-cream run!!) Get there early to avoid long lines. read more