This review is for the Service Department. I used to be a person who avoided dealership service departments, believing they were more expensive, etc. That is not true with Beaverton Honda. They have done a great job at reasonable prices on our Pilot. A local mechanic insisted I needed an immediate valve job. Beaverton Honda a) advised against doing that job immediately; b) recommended an intermediate approach that wasn't that expensive; and c) quoted me a price that was lower than the local shop for the valve job, should I decide to do it. That alone earned my trust. Over and above incident I find them to routinely be polite, prompt, professional and the quality of their work is very good. I definitely recommend this shop. read more

Have been going to them for years....one bad experience is enough to put off....i had two in the recent past. In my last visit for a simple regular maintenance, they broke the side view mirror. I reported to them the next day morning (as i did not check it properly when picking it up in the dark). Initially, they were willing to replace, i went to them but they said it is not original Honda one and quoted very large amount. The manager then also started to give reasons why they think they did not break the mirror.... read more

I had a key fob issue that included needing a fix on my door lock, alarm, and rekeying. Also, a factory recall on a door part. Fairly standard, or so I thought. The service manager assured me the work would be completed, but when he called me back, we went round, and round about what work needed to be done. I've never had to repeatedly ask for clarification on repairs. When I arrived to pick it up, I found that I while received a new key, they did not disable the factory installed alarm, (as I specifically requested), nor did they repair the door lock. When I asked to speak to the service manager, or the technician, no one was available to discuss my repair. This was on a weekday, early in the afternoon. I spent way too much money on what I didn't ask for. Avoid. read more

I've been perusing the internet for my first car purchase and found a few online at Beaverton Honda that were intriguing. I went into the dealership not sure what to expect and was greeted by several nice people. I went in with my guard up, hearing all about "lot-lizards," but was delightfully surprised to meet a Mr. Jacob Mitchell. Genuine and actually seemed to care that I found a car within my budget that checked all my boxes, we worked for several hours together to find the one that was perfect for me and he delivered!! Through every test drive and picky question, he was patient and helped me narrow down my choices. His confidence in details and knowledge of cars were really helpful. I've had my car for several months now and am truly SO HAPPY. ASK FOR JACOB MITCHELL! Truly a rare find in the car dealership world. Cannot thank Beaverton Honda enough for my experience and new car!! read more

Beaverton Honda - Auto Repair Near Me - Beaverton, Oregon

"Worst oil change experience ever. They charged me $130 when I usually pay $60 at different location Honda. They falsely marked that everything was in good condition, even though I know my front lights are out. It's clear they didn't properly check the car. I asked about the car wash (which is included), and the guy said it was done--but my car was still dirty. They also skipped the tire rotation. To top it off, the manager wasn't even available to address my concerns. I will never return and wouldn't recommend this place to anyone." read more

I wish I had ANYTHING good to say about this business. But after 15 years of buying and selling cars with smaller dealerships, I have never experienced a more shadier transaction. Please either be a mechanic or bring one to this dealership. I wish that I had. This is my first purchase at a major dealership so I thought I could trust them. I could not. Almost 4k worth of damage on the car they did not disclose at time of sale. 48 hours after purchasing the car I got it inspected and was quoted upwards of 4k to repair the car including but not limited to: leaks in the shocks/struts, major leak in the engine coolant reservoir, driver side window motor going out rapidly, brake pads like cheese graters and the list goes on and on. I purchased a warranty and somehow, magically, none of the repairs needed, are covered. When I asked if these things were inspected when the dealership bought them, I was told that they had inspected these parts and offered no follow up explanation as to how after me driving it half a mile home could cause all these damages. Safe to say I will NEVER be back, and will tell everyone who will listen how awful of an experience I had here. Have the day you all deserve. Sincerely, the person stuck on the side of the road with the car you sold them. AVOID AT ALL COSTS read more

We live in northeast Portland, yet purchase our vehicles from Beaverton Honda. We love Hondas due to their reliability; owning a 2011 Pilot and 2020 Accord hybrid. We like Beaverton Honda as they have good service representatives. We feel the service department does a good job. When we purchased our vehicles we were treated with respect and the appreciated that the transaction went smoothly, and to our liking. read more

They take care of business with efficiency at this location. I'm always impressed with their commitment to customer care and communication. The waiting room facility is the best I've ever experienced for a dealer. read more

This place is incredible! Some of the best customer service for a car dealership out there. Always so communicative with me and are willing to help no matter what. I come in every 6 months to get my car serviced and it's always a great experience! read more

I really appreciate the entire staff at Beaverton honda. I'm always ALWAYS nervous going into car centers because of previous experiences. This Honda dealership was 5 star excellence in customer service from cleanliness to hospitality and great job well done. I'm grateful for having everything fixed and at a reasonable price. Much thanks and gratefulness to all that helped me from the car rental to the intake people to the mechanics to the service manager that helped me. The gracious help and service is super appreciated. Thank you all for a good car experience. read more

Crooked parts department. I tried to return a brand new air bag system control module for my Honda Element and they practically laughed at me. At first they said they do not take any electronic parts back. Then they said that I opened the bubble wrap on the control module and they don't take back used parts. However, I had to open some of the wrapping to see if the part fit or not and determined it did not fit. So, out of frustration, I told the parts department to keep the part and donate it to Honda. A loss to me of several hundred dollars. The motto at this dealership should be "The Customer is Never Right". My motto is never do business with Beaverton Auto Again! read more

My experience here was absolutely horrible. They were incredibly unhelpful, kept me on hold for too long during several calls, transferred me again and again and were unwilling to take any responsibility for a mistake they made. They offered no empathy and had such terrible attitudes all throughout our month-long interaction. I will never do business with Beaverton Honda again. read more

I enjoyed my visit at Beaverton Honda. The car salesmen were not pushy or overbearing. In fact they were the opposite. Very down to earth and friendly. Due to chip shortage they did not have the car we wanted to test drive, as there are many people pre-ordering the car before they hit the lot. The space was clean and prices were somewhat reasonable. I will definitely come back for a test drive when there are more cars available. Signage is great on the car lot....the sign is huge so you can't miss it read more

This afternoon, we heard a loud slapping noise on the roof of our Honda Pilot while driving on the highway, so we drove to Beaverton Honda to get it checked out. Our service rep, Cameron, was reassuring and a calming influence on two frantic people. Turns out the rubber gasket at the top of the windshield had separated, and we were invited to wait in the comfortable lounge (complimentary Wi-Fi and coffee) while the repair was done. Despite not having an appointment, Cameron made us feel welcome at Beaverton Honda and we were impressed with his efficiency. We definitely recommend Beaverton Honda and you'll be especially lucky if Cameron is your service rep! read more

I would strongly NOT RECOMMEND their service. Overpriced and push for service that's not necessary. They'll recommend thousands in repairs, when it's not needed, and the repairs they do - don't solve the problem, or create another problem. My son took our Minivan in for an engine light. They quoted over $5000 in services, including brakes and suspension (WTH)! The fix they convinced was needed (nearly $1000) resulted in the engine light back on, on the way home. When my son returned to see why it wasn't fixed, they instead gave us a quote for another $400 (two screws and a $40 part) to fix a mass air sensor which likely got dirty when they change the cracked plastic air intake boot. We left. We repaired the $400 sensor for $35 and 5 minutes of work (thanks you tube). I will never send a car there again. And, given that this is an Award Winning Honda Dealer -- I'm avoiding Honda Dealer Repair. read more

2 stars for having the best price on transmission and rear diff fluid change in town. Minus 1 star for resetting my oil life to 100%. I went in for trans and diff fluid change... Minus 2 stars for rummaging through my center console. I took my sunglasses off when parking and placed them on top of everything. Got back in my car and reached for my sunglasses to find them buried at the bottom... If transmission or rear diff fluid change requires tech to go into my center console please advise and I will give you your 2 stars back. Otherwise, thanks for not stealing my $2 dollars in the center console and digging out my other sunglasses I had though I lost. read more

Mr Garcia was very kind, helpful and detailed in the explanations. Very satisfied with the experience. read more

Mid. While I've been coming here for the life of my 2004 Honda CRV, since 2009, I'd go no where else for maintenance on my car. HOWEVER, this dealership is NOT good about tire rotations and balancing tires. 3xs now when I've come in for an oil change I drive away with my car shaking violently when I drive faster than 65mph. I've begun to ask them to not touch my tires when getting an oil change na just letting the professionals at Les Schwab take care of my tires. I've never had an issue with Les Schwab and my car always runs smoothly after they change my tires. Beaverton Honda on the other hand requires me to leave my car for 6 hours just to recheck and redo their work on a simple oil change, safety inspection, and tire rotation. My car should drive out better not worse when I take it in for servicing. Full stop. Please do a better job paying attention to the details, Beaverton Honda Service. I want you guys to win, but you're really breaking my trust in you. read more

I really don't want to be doing this, but nobody here seems to want to give a damn. I was offered a deal on the clear bra package upon signing; it was only going to cost a few bucks per month. I dropped off my car and was given a loaner for the day. I went back the next day after receiving a call, informing me that the install was complete. I go there, get my car, and leave. Minutes after I get home, I get a call. It's the same guy I've been working with through this install process (Eric?). He tells me that he has reason to believe that the install was never actually performed. Turns out, it wasn't. This was almost two years ago now. I recently went in for an oil change, but get THIS...I can't even make this garbage up... The guy at the counter inside had the audacity to tell me that maybe I shouldn't have waited so long, after I JUST told him that I already gave my car to them for en entire day and night shortly after signing and they didn't do a single thing with it. So, in response I said "well, maybe you guys should do your job". Which I felt was an appropriate response, considering how he was treating me. He mentioned they would likely be able to compensate me in some way, but never followed up. He said he would "look into it" and give me a call back, as if I'm making all this up? I have voicemails to prove everything, my good sir. But that should never matter. I don't agree with his 'guilty until proven innocent' type of mentality. That's no way to treat anyone, especially in this case. From the very moment I went up to that counter, this guy didn't care. I was friendly about it and even said "I'm not mad, I'm just very confused as to how this could happen and would just like a refund of some kind". But he never expressed any level of concern about this embarrassing situation. At the very least, they should have offered one of two things: 1. Take my car right away and install it asap without having to make another appointment. 2. Look into my record and get it resolved through another type of compensation. Instead, I was essentially accused of being dishonest (at least, that's what it felt like) and was provided with a level of customer service that I've never experienced before. Still waiting for that call back... Just kidding, I know it's not coming. read more

Let me start by saying I am a lifelong Honda driver....civic, CR-V, and now a 2018 Pilot that I purchased from this dealership. I scheduled an oil change and tire patch for a 7:00am service, so I dropped my car off the evening before to avoid any unnecessary waiting. I waited all morning for a call to pick up my car and I finally called the service center at 11:00am to inquire. My car was ready. I arrived at the service center at 11:20am. Someone took my name and vehicle make/model and asked me to wait inside. After 15 minutes, I go back out to the offices and ask if my car is ready...no, but they say they'll have it pulled up right away and to wait inside again. I wait another 15 minutes and go back out to find another employee. She radios for an update and my car still was not on its way. She was apologetic and ensured someone was bringing my car. Chris, who is managing my service, finally rings me up and I express the above to him. He claims he called me, yet I received no missed calls or voicemails (this has happened to me before- my car service complete, but not being informed of it). The entire waiting time was 40 min just to pick up my car. I went to the trouble of dropping off my car the evening before to avoid this. I used to enjoy getting my oil changes here, esp with the updated waiting area, but over my last several visits, I'm finding easier to take my business elsewhere. The free cookies were worth one extra star. **dropping the rating down bc my car 100% did not get vacuumed as was mentioned when I called read more

Beaverton Honda - Back seat not vacuumed - Auto Repair Near Me - Beaverton, Oregon

I wanted a car for around 20thousand and was convinced to finance the last 5thousand to improve my credit score. To my surprise me loan is another 20k even after putting a 15k deposit on the car. Now I'm stuck with a car worth 20k and paying closer to 35 thousand. For a place that is non commission they are still after your money. read more

6/21/2021 Beaverton Honda admitted fault that the oil change preformed there resulted in my engine seizing and damaging it. It was a 2014 Honda CR-Z that only had 15,300 original miles on it. After stressfully going back in forth with them for a week trying to figure what they were going to do, I decided to sell them the vehicle. It was never going to be the same as before and I did not trust them to do a good job by replacing the engine. I want to state that I never write reviews, but after 14 months it still bothers me what happened. As stupid as it sounds, this event negatively changed my life. While I was dealing with this my 16 year old dog was sick and 8 days later she had to be euthanized. This event also changed my goals financially. It was my dream to own that car and I would've kept that car for years to come. My family have always bought Honda vehicles over the years. I personally have only owned Hondas, 4 to be exact. After this event, not only will I never go to this dealership again, I'll never buy another Honda in my life. Now, the dealership review team will probably follow up on my comment here and try to show like they care. P.S. They offered to purchase for $10,000 when I was being very, very, very fair and asking $11,500. They finally offered the $11,500. Saw that they listed it shortly after for $15k and then listed it again about 10 months later for around $19k. Nice. read more

*if i could give zero stars, I would. Do not shop for your car here* Came in to look at some cross over cars. Walked into the building and there were at least 10-15 sales guys just hanging out in what looked like a bros fest. One guy who actually said hi and was very unhelpful. Greeted by some larger man who looked like the manager (i really hope it wasn't cause he was horrible) and saw that we weren't taken care of. So he asked what we were looking for- he said he would find someone to take care of us- walked right back to that same guy, talked to him, and no one ever helped us. We waited at least 5-10 minutes for someone and nothing. We left the dealership feeling disgusted- is this what car dealerships have become? No customer service? Sales guys are as slimy as ever- this place was beyond uncomfortable. read more

To add insult to injury when I took my car in (early) for an oil change I was told that the tires I bought from them in May 2018 (they rotated every time I got an oil change) and less than 20k miles on them needed to be replaced. I was told they have no warranty on them past two years! I spent almost $500 on tires that are good for less than 20,000 miles, really? When they called me today I spoke with Amy who was pleasant enough but couldn't explain anything such as why I was told a year ago my AC lines needed to be replaced and yet this time nothing was mentioned and now I need tires. Will never go back here for any reason. Lost my respect and business and will be sure to warn family and friends. read more

I took my 2018 Honda Clarity to Beaverton Honda for service with 27,000 miles on it. The service minder had 4 codes come up. Check in service was great, but once the service advisor Riley Paschall got back to me with the estimate, things got bad. He said my car needed a brake fluid and transmission fluid change, plus the engine and cabin air filters were dirty and need to be replaced. I asked him to check the computer with the California dealer, because I thought I had some of this done already. He texted back a few minutes later and said, he checked and none of these were done. I checked my file with paper copies of service work done, and found the brake fluid was changed in February 2022 and the engine air filter was changed last year only 7,000 miles ago. I drive back to dealership and show Riley the service record invoice for the February brake fluid change. I asked why he did not see this in the record. He says "Oh, I must have entered the wrong VIN# into the computer and was looking at someone else's car. I'm sorry." I told him I do not do business with a dishonest dealership. So he removed the brake fluid work from the service order. I then asked why they were recommending replacing the air filter with only 7,000 miles on it. He said his technician inspected it and it was dirty. I asked to see the air filter myself, and we did go look at it and it was barely dirty. I saved nearly $300 by questioning their service order. Check you service orders and make sure the work really needs to be done. I called the service manager to complain and he listened and agreed with me that this was wrong. He said he would investigate and get back to me. He never did. I will never take my Honda to this dealership again. read more

Rude behaving , ver poor and irresponsible customer care very selling used cars at high prices deceiving people

Basically this review says save your time, your money, and your patience for a more deserving company who hires employees that care about their customers. Honestly if zero stars was an option that's where we'd be. I've never left a review, especially not a bad one, but I think this is deserving. I'm not sure if it's because I look young or if it's because I'm a woman and so they assume I don't know anything about cars, but they mansplained so much to me and we're extremely condescending I've had my 2021 HRV for a little over a year now. At the time of this story I'd only had it for about six months. The inside door panel is starting to separate from the door and when I pointed it out at a maintenance appointment they just popped it back in and said at some point I'll have to pay to have it re-glued.. I was rubbed the wrong way by this interaction but figured I'd just brush it under the rug instead of further questioning why I'd be responsible for a design malfunction -- especially when I've had it for such a short period of time. More recently I hit a pot hole and it gave me two flat tires. Luckily I already had a maintenance appointment for later that morning. The tow truck took my car to Beaverton Honda where I met them. I talked to a man named Lance Smith who spoke down to me and was extremely rude. He tried to make me make a verbal commitment of around $350 for new wheels and tires. I asked him if there was any damage and if new wheels were necessary and at this point he proceeded to try and explain to me what happens when a car hits a pot hole. He also said "tires don't lose air naturally so if your tires are flat, there is definitely damage." He refused to move on to my maintenance check until I made this verbal commitment when he wasn't even fully sure that it was necessary. My car got there at 8:30AM I wasn't able to pick it up until three days later. They did nothing to my car the day it got dropped off, even though they had all day, they did a check on it the next day and texted me to tell me what kind of costs I was looking at, they still didn't work on it at all, and then they were closed on Sunday so I wasn't able to pick my car up until Monday afternoon. I had to pay for an extra two days on a rental vehicle because of their inability to be better communicators and the fact that they left my car sitting in a lot for three days before touching it. After all of this, and checking with them multiple times about making sure I also got the maintenance check done and that it wasn't overshadowed by the two flat tires, they didn't reset my oil. I had to check to make sure that they had changed it at all and now I will have to manually reset my oil life or take the time out of my day to take it in and have it done. read more

I have been bringing my car here for years but I will not be coming here any more. It was really annoying because they charged me a hundred dollars for me to bring my car in only to tell me they can't fix it because they don't have a bodyshop. Then the next time I brought it in they overcharged me. and if you ask them to look at anything extr they automatically charge you $95 more just to look. even if its a broken glove compartment. also when you come pick up your car theyask you "do you know who your advisor is?" as if Im supposed to know! then they look it up by your name anyways. then they make you wait for your "advisor" just to pick up your car. Thats why I have all this time to type a review. read more

Were that there were six or seven stars to give. This is the BEST dealership I have ever been to; they restored my faith in auto dealers. I've been coming here since 2017. I was so impressed with their level of customer service and the fact that 1) I was spoken to with care and as a person 2) My vehicle service was completed quickly 3) the service tech remembered my name on each consecutive visit (Amanda has departed; I now have Mark). We bought our last new vehicle here in 2018, and I have not been disappointed. Today I am in for 60K service and a few other odds and ends. They have never failed me or let me down. Give them a try. I know I'm sold! read more

I bought from here during the pandemic and have been bringing my Honda in for oil changes since. They have the best service, are friendly and make it easy. Thank you Beaverton Honda. read more

I took my Honda Civic to Beaverton Honda and their multipoint inspection resulted in a laundry list of repairs totaling over $3,000. They said that I needed to change my pollen and air filters. I had only driven 4,000 miles since I last changed both filters, so both filters should be fine. They claimed to have rotated my tires. But I have one tire that's a different brand than the other three tires. And that one tire was still in the same place it was before I brought my car to the dealership. The previous owner of my car installed a Honda battery, and it still has about 3 years left on the warranty. The Beaverton Honda service advisor said I needed a new battery and he couldn't honor the warranty because I didn't have a receipt. I then took my Civic to an independent repair shop. They said the battery was fine and the only problem they found was a timing chain cover leak. They were able to reseal the timing chain cover for $330. Beaverton Honda's estimate to reseal the timing chain cover was $1,500! read more

Why buy a car here when u can drive little bit father go to Wilsonville Honda. The car sales men are a joke the parts counter guys are a joke. Went to Wilsonville bought a car better price and got the parts without a hassle. read more

I give them an extra star due to their ability to reschedule quick. However, the bigger issue is that if you schedule using the online option they do not honor it and will say that you have to call to schedule. I set an appt, got confirmation email, showed up and was told because I didn't call my appt didn't really exist. Not a single pixel on any website, ad, etc. says I need to call. If you can't use the online scheduling system then take it down. Don't have it directly linked when you click on the "service" area of the website. Put in big bold letters that the online system doesn't work. Do something rather than letting your customers waste their time and then hitting them with the "not my problem" type of responses. read more

Not trying to be a Karen, but I'm a firm believer with wearing a mask especially if they state that it's required indoors. The "SALES" Dept. must think they are special. I saw 3 guys constantly walk around with their masks pulled down. I sent my service rep a text in regards to this. After the appt was complete, we talked about it some more and he stated that they have a tough time getting them to follow orders. This tells me that they don't respect the customers of Beaverton Honda. I was then told that if I was vaccinated, then I should be safe. I got COVID with being fully vaccinated! Do your part and keep your mask on for the Safety of the people you serve! read more

The worst customer service on the planet! Over a year I have been trying to get them to correct a wheel alignment they insisted on doing, I have had the car in 4 times for service since they screwed up my alignment and they always conveniently forget to check it, now they want to charge a diagnostic fee to look into since it has been over a year. I went through 3 service advisers yesterday and waited an hour to be told they wouldn't fix their mistake without charging me. Go somewhere else and don't waste your time I am now having to file a complaint with Honda and seek legal action to have my car repaired read more

We have been shopping for minivans and this is the worst customer service experience we've had. We asked Margo to show us what was available and how the price would break down. The total price was more than what we were originally told and saw there were add ons such as protection package, lease match and sealant. We simply asked what the monthly price would be without the additions. She gave us a general number and again, we asked for the specific numbers. She said if we had good credit it might less. For some reason, she kept insisting we needed those add ons because we had kids and would be charged in the end if we brought back the lease in bad shape. She said it would only be about $75-80 difference but didn't want to seem to run the actual figures for us unless she could do a credit check, which we did not want to do because it would affect our score. Finally she came back with Robert (who we didn't ask for) to sit down and explain the numbers to us. We tried to explain we simply wanted to do a price comparison without the add ons and he was extremely rude, saying if we had not interrupted him, he would have got to the point. We were in disbelief and our frustration turned to anger. We were not asking for anything unusual or complicated (isn't it normal to get different prices to compare before making a decision ?) but for some reason, this escalated into an extremely unpleasant experience. We were the customers and were somehow made to feel we were being demanding and needed to be condescended to. When we were finally given the price breakdown without the add ons, it was not merely $75-80 but $200! It just confirmed for us that we felt like we were being pressured into additions we did not ask for. On the way out, we were given unpleasant stares like we did something wrong and having brought along our toddler and infant, we were disappointed to have to subject them to this experience also. read more

DO NOT BUY A CAR HERE! Worst Customer Service experience I have ever had while buying a car! This car dealer does not care at all about customer service and quite frankly, does not even seem to care about selling cars. We went and look at a used Honda Odyssey. We looked through the checklist at all the items they signed off on that worked on the first day we test drove it. We were a little turned off by the One Price deal, and were not so sure we wanted to buy from them after finding out the price was non-negotiable. But we loved the car and decided to come back to get it. After the 2nd test drive, we noticed a few things that did not work, that we did not check the first day. We double checked their checklist and saw they had signed off on both of these working. We told our salesperson and asked her to find out if they could either be fixed or if the price could be lowered. She came back and sheepishly told us her manager said No to all of it. She said he did not care, and that it didn't matter that the checklist noted it working. I have never in my life heard of a business that is selling something that they priced based on a list of things that work, and when something does not work, is unwilling to do anything about it. It makes me think they do not go through anything on that checklist. And I understand the One Price, but they priced it with these features working, and if they are not working, they should be fixed or the price should be lowered. I read a ton of bad reviews about this dealership, and should have listened. Never in my life have I been to a car dealer that seems to not care at all about customer service or selling a car. If I could give them 0 stars I would. read more

I have come here for servicing on my 2013 Honda Pilot and my review will pertain to that aspect of this dealership only. I've been coming here since I moved to Portland in 2018. Whether my needs were for routine oil changes, replacing the OEM battery to self-inflicted transmission damage during the Winter of 2021 or anything else, I have always been satisfied with the work and pricing. One good thing is that being in OR, there is no sales tax to worry about on expensive repair work. I've been working with Andrew in the Service Department for my past few appointments, and he has always done a good job of communicating with me what the status is on my service. This last appointment, an oil service and new brakes, was my last as I am going to be moving up to Seattle shortly. It's been a pleasure working with Andrew and the rest of the staff. If you need servicing on your Honda, you cannot go wrong bringing it here. read more

Saw a park car posted on online, I was on a different site, I put in a request to call me, I also called the dealership a couple times. I was told the car was not ready. I called when they said the car would be ready, which was yesterday - I was planning to go in at 11:00. This morning I get a text from Jeremiah who said the car was sold from someone who came in without an appointment. I was going to do that, but no apparently you need an appointment to be told you don't have a car to be bought. I spoke with Jeremy who is the sales manager and useless. And Jeremiah who obviously doesn't want to sell cars. read more

I always go to Honda for any services needed on my car and had never had an issue. Friendly staff, explain everything and answer any concerns/issues. Until yesterday. Took my car for its regular check up and the young lady who helped me greeted me with a blank stare, and cold tone. After the check in I did let her know I have the Honda care for my car which should take care of todays appt, she didnt say anything. But noted she was on her tablet, figured making note of my comment. After a min of silence, she said leave my car on and keys. Fast forward Nathan (Great and sweet gentleman) texted, informing me of needing to make some filter changes + prices, I let him know I'll do it another time due to finances. Once I go to pick up my car, the young lady did NOT inform about having the care because I was going to get charged for the visit, and then was informed it also covers the filter change my car needed. Which would've been nice to know so I could've avoided the second trip. :))))) read more