JackieG@bmwconcord.com at Concord BMW is the best! Great customer service, comfortable environment and a relaxed car buying experience. We came in to look yesterday and we found a car we liked but decided to keep looking for a bit. No pressure. We came back today and Jackie was super knowledgeable and professional and we knew we wanted this car and we wanted to buy it from her. So much better than our last BMW dealership a few years ago. I highly recommend her and Concord BMW! read more

BMW Concord - Auto Repair Near Me - Concord, California

I bought a used certified BMW from Concord BMW price was very comparable. However the service to date has been incredible. Something about a German car, that runs like a fine watch. Anyway, the staff have been super attentive, place is clean and each time I've been given the option for a loaner car. I've been there for an oil service, 50,000 mile checkup and a brake issue. Each time the car has been fixed right the first time. The only issue would be the price of tires from the DEALERS - who buys tires from them, it's marked up like 40%!! OH I got the extended warranty - totally worth it..............everything is covered except for the tires and convertible top. read more

Got my car serviced here a few times already. They are pretty friendly with mods but keep it on the D LOW when your being your car in. Other than that service advisors are great and the turn around time is pretty fast. read more

Vernon is my go-to service advisor. Even during the morning rush, he listens to my concerns and goes over them with me. He is patient and understanding of what I want. I always overhear other service advisors across from Vernon as I watch him type away my car problems at his desk, and they always have respect and good customer service for their customers. But I'll still stick with Vernon! Everyone else always smiles at me and greets me and yadda yadda ya, which I 100% appreciate. Im young, I don't look rich, I generally always look like Ive rolled out of bed (because I have) but they treat me just as good as the guy before me who still makes 6 figures after taxes and alimony. I'm not a needy customer and don't need my hand held, but they will do it if you test them! My car is under warranty so I do not have to pay a dime :) yet, at least. Hope they keep up my five stars I've given them. read more

I recently leased a BMW X1 from BMW Concord. The deal took a while to close since X1 was not available for sale due to a recall. However, Dan P from Internet Sales followed up with me diligently, kept me posted on the availability, answered all my questions and even made sure I got the exact car that I was looking for ! The process of signing the lease itself was smooth. There were no surprises at any stage. I was not pushed to sign the deal even though we had been conversing for weeks. Finance team was professional. Dan even called me, like he had promised to, to check with me if I had any issues with the car after couple days of closing. Big shout out to Dan ! And in summary, wonderful leasing experience at BMW Concord ! read more

My wife hit a pot hole on 680 and damaged a front tire. Fortunately, Concord BMW had one in stock and our 640i was towed to replace the damaged tire. Took a little longer then we wanted but overall everything was taken care without any drama. read more

If I could give less stars, I would. After 17 emails to the dealership in an attempt to buy a car, there was Zero follow through. When you are investing in a vehicle, stay away from this dealership - they do not value you as a customer. Their service in purchasing lacks integrity, they don't believe in phone calls and ask redundant questions by emails, and have sense of what is right. After trying to buy a car from them since April 24, they sold the car to another person on Friday, after my attempt to buy the car the prior Wednesday with cash. Buyer beware, the rest of their dealership probably has the same attitude. read more

Review for BMW of Concord Service Department This was my first experience at BMW of Concord. I took my BMW in for brake noise issue. The facility is very clean and has a pleasant environment. The Tim, who was my SA, was professional and courteous, and the service tech was knowledgeable and detail-oriented. When my car was ready, I received a call from Tim and was provided a detailed explanation of what was done on the phone. When I picked up the car in the late afternoon, I got back a very detailed hard copy of explanation of diagnoses and work performed. I do have to say that their cost is higher, but it is a BMW dealership afterall. I am glad that they were able to diagnose and address the issue. I will use them again for future work and will update my review. read more

I love cars and have bought a bunch over the years. BMW of Concord stands head and shoulders among the rest. Awesome customer service and a high level of integrity are what differentiate the customer experience at this dealership. It starts with the sales people who are by and large very experienced, professional auto sales people, unlike most dealerships. However, the integrity clearly comes from the top. Our sales professional, Michael Heller, who is the European Delivery manager, was on top of every detail of our transaction and very flexible throughout the process. We actually enjoyed visiting the dealership to see him. There was a misunderstanding regarding the trade in value of my car, but the concord bmw exec team... gm, used car mgr, and Michael worked it out to honor their original offer. I'm a very happy customer and would recommend concord bmw over any bmw dealer in the Bay area. I've had experience w weatherford, mountain view, Peter pan. Only one complaint... No more free donuts! What gives? read more

This review is particularly for Peter Stoumbos. He greeted us at the door during one of trips when we were pretty interested in purchasing a car. We had mostly done our homework and he appreciated that and didn't try to downplay our knowledge. He made the entire process or test driving, negotiating and finishing up the best it could feel at a dealership. After our purchase, his after-sales follow up has only gotten better. We had an iffy experience with the Finance Manager and he was also apologetic on the manager's behalf. His knowledge of BMWs and their features across so many model years and product lines makes for very engrossing conversation. He has offered his time for re-explaining the features of the car to myself and my dad (who purchased the car). Of course the nitty gritty: we purchased a used BMW 3-series convertible from BMW Concord. I am hoping the service department is at least as polished as Peter's sales skills. read more

It was really a great experience of purchasing a car from BMW Concord. Howard was very helping , professional and honest throughout the process and honestly he offered me a very decent deal. No extra hidden charges as many other dealers do and very fast process time, It never took me more than 15 minutes to get me out of there whenever I went to the dealership. I would strongly recommend BMW Concord!! read more

Danny and wane were really wonderful. Danny was our sales person and did a thorough job of everything. He even went to the extent of explaining every feature in the car. Our car was fully loaded as well so it took extra 30 minutes. Then the finance guy was wane and he was awesome. This was my best car purchase experience in 25 years. read more

Koorosh (excuse me if I butcher the name), ask him about cars. He knows his machines. Tell him DANIEL TALAVERA sent you(via yelp; whatever). I got a 335i. Great car. He's no bullshit. Feel free to bitch me out if I end up being wrong. read more

We had an awesome experience at BMW Concord buying our X5 (after a terrible one at BMW Fremont). We got lucky with Gary in sales - he happened to be the one to pick up the phone when we called ahead and he was professional and helpful through and through. Every aspect of the visit was amazing and every element of follow-up has been amazing too, including: phone calls to make sure we're enjoying the car and know all of the useful tips and tricks for the cool techy features, answering questions about the car, arranging appointments for ClearTape to be added to the car, wine and cheese box delivered to our home a few weeks later much to our surprise... They have a great operation going and we'll be back when it's time for my husband's upgrade. :) read more

Bought a car in March from Danny Andrade and it was a very pleasurable experience. I was looking to order a 228i with a stick shift and it was very hard to locate a dealer who could get an allocation. Called Danny, he worked on it and got back to me with a production slot in a matter of days. Car came in, Danny sent pictures, and we set a date for delivery. Everything went smooth. I would recommend Danny very highly. If you are looking for a BMW reach out to him and see if he can help you... I am confident he can. read more

A friend got a bmw x3 from them and I was next to him all the time and the team was nice and explained everything step by step. Good location of bmw dealer. read more

Hello, I wanted to purchase a 2018 BMW from the Dealer and going through my questions I was told there is no financing for out of state buyers, and I would also have to ship the car I could not buy it cash and drive it back to Nevada my home state. I have purchased over 80 vehicles in my lifetime and I have never had this brought up. I contacted the California DMV and confirmed that I could get a one day moving permit to drive the vehicle continuously from Cali to Nevada for a small fee. The dealer refused to accept this even though it is right there in black and white in their states DMV official site. Needless to say I am not buying the vehicle due to all the untrue strings this dealer attached to the sale. read more

Bought a used car here a couple days ago and just want to say Jemille was a pleasure to deal with. Laid back, no pressure salesmanship. Good communication, and a smooth transaction. The woman Alyce in finance was being strange if not standoffish about the fact I was buying an electric car, like she had some sort of weird axe to grind. Could have done without her snide comments, but whatever, guess that's why she's not in sales. Happy with the car at a very market competitive price. Thanks again to Jemille! read more

Update I purchased a car In 2016 from here. The process was smooth. They had the one I wanted in stock and it was hard to find. I recieved the best deal around to be honest. Jace in service has taken care of me more times than I can count. So far so good since my first posted review! read more

I love the customer service here, they had some events going for the NBA finals teaming up with the Golden State Warriors and I reached out to Krystal who is their business development manager and she took care of me and made sure I didn't miss anything! Thank you Krystal!!! read more

For a dealer lto consistently push the "#1 in Northern California" as hard as they do, perhaps they need to start living up to the expectation they are setting. The first time I went to the dealer to purchase our new BMW, I received the most horrible service possible from the sales individual. My wife and I had been there before and dealt with Gena (she's great and LOW PRESSURE). She wasn't there this evening. After receiving horrible service, I had made up my mind that I was going to go elsewhere. It was Gena, not the gentleman who gave me horrible service, who called and apologized profusely. Because of this, I thought I would give it another shot. I did end up purchasing the car from Gena, but was unsatisfied throughout the process. She did a great job, don't get me wrong. However, the service you receive at Concord BMW for the price you pay for the vehicles, is substandard at best. They don't seem to value the consumer as much as Steven's Creek or Weatherford. Perhaps they feel it's "entitled." The service advisors are not as friendly as they should be. Things went wrong from the start of my experience. sales person stunk, but was rebounded by Gena; Finance guy was wonderful; the sales manager was corrupt and simply insensitive to the needs of the consumer. I guess I just expected more from the "#1 dealership in Northern California".... read more

Just got a X3 today. As a 4th time BMW buyer, this was by far the best experience ever!! From the minute we walked into the dealership, Mark Salvoni was extremely friendly and helpful in choosing our next car. We did not come with the intention of buying a car right away, however the effort and the deal Mark put together for us made the decision a no brainier. He helped us get out of our existing BMW and we were able to walk out of the dealership with a new car within a few hours. Having looked at other BMW dealerships around the Bay Area, this place gave us the best deal!!! Over all it was a great experience working with everybody involved in the whole process. Thanks Mark Salvoni for everything you did for us :-). read more

How much do you think a replacement rear signal light bulb costs at Concord BMW? I went to purchase two bulbs at the parts department and was greeted by an unhappy sales associate. I let it go as everyone has bad days. I asked for two rear signal light bulbs for an X5 and he asked if I was a dealer or shop owner? I said "no" and he said "$50". I said "did you say $50?" He said "yes $25 each!" I said "are they gold plated?" He said "no they're BMW". I quickly checked the same exact part number and BMW bulb online and noticed it was only $4 each. I said "No thanks!" And walked out. I went and picked up the same exact BMW bulbs and part number at another BMW store for $4 each! I have 5 BMWs and you can bet they'll never end up at BMW Concord! Imagine if they charge you $25 for $4 bulbs (uninstalled) how much they must be charging for other parts and services! read more

Making an appointment to service my BMW at Concord BMW has become the most painful experience. I called early this morning and was told I needed to speak to my advisor Tom. Long story short-I left him a message and sent an email. Waited about 5 hours and started calling again. It's now 3 pm and I've called 6 times. I have been transferred to voicemail after voicemail trying to get a service advisor. It's just a tire, shouldn't be this complicated. I finally got a live service advisor on the phone, I was so relieved when I got Miguel who said they could see me tomorrow and he was transferring me to make an apt. I then get the receptionist who says she can't make my apt. until I talk to parts and confirm the tire is there. She transfers me to parts and guess what?! No one answers!!! Please help!! I just need a new tire to get me and my 2016 X3 back on the road. I can't call them one more time. I've called 6 times since 8:30 this morning. I just want an apt. read more

I just bought a used 2009 BMW 335 convertible from Rob Graham and it was an excellent experience. I had spoken with Rob months ago during shopping and after looking through the entire Bay area inventory, came back to Rob as he understood my requirements and wasn't aggressive or the worse alternative, apathetic. Buying a car for me is/has always been stressful, and Rob did a GREAT job of handling my concerns and helping me not second guess myself into hysteria. He knew what I wanted and was a great partner to help me focus on the things I needed and what was just needless worry. The entire team made me feel welcome and cared for, even after spending 5hrs grilling them on questions and nit-picking the purchase details. I am not an easy customer and Rob and team did a great job working with me. I think having a good sales-partner is essential to a good experience (having a good product always helps too!). Rob and the team in Concord in my opinion provided both good service and I LOVE my new car :) read more

If you do not want the typical arm twisting / root canal of trying to purchase a vehicle go see Rob Graham at BMW Concord. Rob is knowledgeable and professional and also smart enough to know that your time is valuable, he took great care of us and got us into a BMW 535i that we absolutely love - what more can you ask for? Stephanie in finance was also friendly and professional. Overall I would strongly recommend BMW Concord. read more

Go see Ken Gonsalves at BMW Concord; no need to shop around! First time buying/leasing a car, and from the moment I met Ken to the moment I drove off the lot, I had an extremely pleasant experience. Ken is an honest, trustworthy, patient salesman. He really took the time to walk through features, things to consider (without trying to unnecessarily "upsell" me), helped weigh tradeoffs between models, and ultimately helped me and my husband find the perfect car at a great price - it could not have gone smoother. He's personable, responsive, and will go out of his way to personally explain anything and everything you need to know- he really goes the extra mile. Anyone looking to buy or lease a BMW needs look no further - go see Ken. I was also very pleased with the service we received working with Alyce in finance. She was patient, reasonable, and a pleasure to work with as well. Thank you for helping us find our dream car! read more

I took my car there for service expecting to be shocked at the prices but instead I was more than pleasantly surprised. Gabriel was super helpful and helped me make some wise Choices that ended up saving me hundreds over the next year of servicing. Thanks a bunch Gabriel! read more

This review is in regards BMW Concord's service, not sales department (I did purchase my BMW here about 18 months ago, however). I've had two experiences with the service department at BMW Concord. One bad, one good: In March I took my car in for an oil change and air filter change, with an appointment early on a Friday morning. I was extremely unhappy with this experience--whenever I contacted the service agent to check on the status of my car, the timeframe continued to be pushed back. It was extremely inconvenient and annoying, and I was baffled that an oil change required my car to be there for more than six hours. This past week, I took my car in after the service engine light had come on. I was adverse to taking it in, per my previous experience, but I was assigned Amy as my service agent. Amy was great--very transparent on timing, etc and provided me with ample and timely updates throughout the day. I really appreciated her help, and will request to work with her moving forward. Additionally, both times I have gone to BMW Concord to have service done, the customer service desk has been relatively unhelpful and somewhat rude. They have let people cut me in line, and when I asked about providing feedback about my negative experience in March, the only outlet they suggested was Yelp (so here I am). read more

The service is always good. But today , my service advisor Miguel Alvarado , he is just good , Excellent customer service and knowledgeable in all areas. This is the first one that I add to my phone contact. He will be my only service advisor now read more

Had an excellent buying experience for our new BMW X3 with our Client Advisor Mursal Popal who was very helpful and patiently walked us through the application process which is now done on-line. Our BMW Genius Dakota Huizar did an excellent job in setting up our phone contacts and driver preferences. Very pleased with their efforts read more

We were looking for our dream BMW here & had the unfortunate experience with Mike Bushel. While test driving the car, we noticed a huge screw in the tire. We emailed both Mike & Wendy and neither of them addressed our concerns about the screw and if it was fixed. We were not able to come in to an appointment but it was their lack of customer service and care which forced us to look elsewhere. Thankfully the service we received at BMW in Pleasanton was beyond our expectations, especially after this horrible experience. And then today we received a very inappropriate and unprofessional email from him. Cannot believe the audacity & lack of tack especially for a person in management. Bottom line: go to Pleasanton BMW! *****Update***** emailed manager and never heard back. No surprise there! read more

BMW Concord - This is email we received from Mike Bushel at Concord BMW!!!! - Auto Repair Near Me - Concord, California

I visited several dealerships over the course of a month, and that's what they all felt like. "Dealerships". The generic high-pressure sales pitches from people who don't seem to care, or in some cases even know, about their product. Then there's BMW Concord. To keep this short let's just make this analogy: they're kind of a like an Apple store. You walk in, there's awesome products everywhere, someone will ask if you need any help, and if you do they'll happily answer all your questions, tell you what they think is cool about this one versus that one, and they have made an obvious attempt to make the actual purchase easier. Plus... they have a "BMW Genius". So it appears they are striving for this customer centric model. They're good. I hope all experiences here follow this pattern, but, just incase they don't, I worked with: Noah and Jennifer, with noticeable awesomeness from the sales manager and the "BMW Genius". read more

After receiving numerous letters in the mail regarding some recalls on my BMW I finally decide to call and take it in on Saturday since I work throughout the week. I was not given an an ETA as to when my car would be ready, I was just told that they would notify me when it was. I called on Monday to check on the status and was told they were not sure and would contact me once they found out. Now it's Thursday, I call again and was told my car had been ready for pick up since Monday. The rep I spoke to on the phone said he left a note to his colleague to contact me in which they never did nor did he follow up obviously. I ask the man if while there, I could possibly get the battery on my key changed and he told me yes, to just ask upon arrival. Upon my arrival, while waiting for my car to be brought up, I asked the man at the parts department about my key battery and he told me they don't take batteries, I looked at him puzzled and he quickly responded that they do, but they don't change them. I would have to purchase a completely new key set (mind you this is a complimentary recall fix and he wanted me to buy new keys for $300+) Not happening. So then my car finally pulls up and the gentleman handed me my key, and when I asked where the other keys were he assured me that they would be in the cup holder. Getting into my car and nearly driving away I noticed the keys in the cup holder were NOT my keys. I took them back and questioned where my keys were. After being asked multiple times if I was sure those were not my keys, OBVIOUSLY I know what my keys look like, they scrambled to find them. Waiting again for a longer period of time they were able to find the guy that drove my car and he said they were in the middle counsel. Ditto. They were extremely unapologetic and honestly not welcoming at all, I would never go back to this dealership again. I'd rather try my luck at a further one if I had to. One more note, I saw that there was a complimentary car wash that I "refused" on my invoice but I was never asked if I wanted one, I would have definitely said yes to a car wash. Especially after this poor experience! read more

I want to recognize Jeremy Bedford (Service Consultant) for the outstanding customer service he provided me yesterday. I had a problem with removing the locking lug nuts on our Mini Cooper. Our specific lug nut socket had been stripped and, supposedly, no longer able to remove the locking lug nuts on each of the four rims. When I went to the Parts Department, I was told that a service consultant would need to determine the specific key code to select the right lug nut fitting to remove the locking lug nuts. Then, supplied with this specific key number, a new socket would need to be ordered and this could take a couple of weeks. When I walked over to the service area, I almost bumped into Jeremy and he immediately offered his assistance. I am not sure if it was his friendly demeanor or his "can-do" attitude that impressed me first, but he made this his top priority for the next hour-and-a-half. After researching the possible key code numbers, Jeremy discovered that our specific key number was missing, so it appeared that I would be unable to remove the locking lug nuts. This was unacceptable to Jeremy. With a socket wrench and our mangled socket, Jeremy was able to remove the third of four locking lug nuts. However, in attempting to remove the fourth and final locking lug nut, our damaged socket stripped and could no longer work. Jeremy explained what needed to happen now (punch out the final locking lug nut) and offered to help me schedule an appointment with the Mini Service Department. I told Jeremy that, I, too, am in the service industry (residential real estate sales) and it is rare to find someone like Jeremy who really wants to provide the type of outstanding service he provided me. I am not in the market for a BMW now, but, when I am or, if one of my real estate clients asks me who he/she should talk to, Jeremy is going to get that call. I just wish there were more people like Jeremy in our service industry. read more

Literally the WORST service experiences I have ever had. And this is the 4th time I taken my car to them and had issues. First time I take my car, they fix it, I pick it up, and they hadn't worked on one of the main reasons I took it in, there were ants all over my car so I had to take it right back in. Second time I took it I had to turn right around and take it back because a new light came on in my car stating something was wrong. This 3rd time I took it in and was never updated on what was wrong with the vehicle, they did the service without speaking to me and tried to charge me for something I didn't even know was being done.... and then to top it off I find out that they hit my car and now I have been waiting 2 weeks for them to fix it and no one has called me win updates. I have called them multiple times only to get a voicemail and NO calls back. Where is my car??? What happened?? The manager Scott didn't even offer to show me how badly they hit my car the day I came to pick it up thinking everything was done.. of yeah and no one even called to inform me that they damaged my car so I wasted my time going down there to pick it up. I will never buy a BMW again because of these experiences and I will never take my car back here to this location. read more

When I reviewed this guys two years ago, we were very unhappy with the car and service. We have been happy for the past year. We finally got through all of the bugs that we had on the car. They have been fine for customer service in the past year. read more

One of the best buying experiences I have had! Jackie Gottlieb made it such an easy experience and no pressure. I even came back three times to test drive different options before ordering a new X5 40i. read more

If you ever need parts..............ASK FOR KELLY or JENNIFER!!!! These ladies are ''top notch''. They know their stuff, trust me. -friendly -professional -helpful -informative Oh..............don't forget about Mikey too. HAHAHA. read more

I'm surprised as well to see all the negative reviews. I came in here this past weekend to meet with the Internet Sales Manager, LaMar, who I've been emailing regarding a car I was interested in. I've done my research in getting quotes and they had the lowest around the Bay Area so I made an appointment with him. As soon as we met, we went for a test drive. He didn't even ask for my drivers license, which was a little surprising. It was raining that day so it wasn't the best day to go test driving, but my husband and I both got a chance to. He mostly explained and went over how to use the navi system. I didn't realize there was so many things that the navi can do and all the customizations you can set. It was a little overwhelming compared to my Acura navi. After the drive, we sat down to talk. Of course, the first topic of discussion was the cost. What he originally quoted me via email was for a standard color, but I was interested in an optional color instead. It turns out that the initial quote was incorrect as he didn't include the DCT (dual clutch transmission) even though I asked for it so his new offer was $2K more that what I originally expected. By then, I was a little turned off since I came all the way to this dealer thinking they had the lowest quote and now it wasn't. We asked all the necessary questions and the good part was he didn't require a deposit if we ordered the car, which was unusual. LaMar was very friendly, patient, and straightforward. Not your typical salesman. He answered all our questions and was definitely not pushing us to buy the car in any way. He handled it very well and I appreciated that. Highly recommend going to him for sales inquiries. read more