Jason at Carr Subaru was great to work with. He kept on track of what was coming up in my price point and found several great cars for me to consider. read more

I've gone here a few times and the last two times have been very disappointing and took a bunch of time. I had an oil change and then took off for a road trip. When I was a few hours away my husband called me saying there was a big oil leak on the driveway. I immediately left where I was and went to my car and pulled out and sure enough there was another one. I ended up going to 3 different places until I found a service station that went under the car and said that it had not been tightened correctly and was leaking. They topped my car off and I went on my way. Talk about ruining an afternoon get away! I contacted this location and they responded well by cleaning my driveway and re-doing the service. BUT if we had not caught it my car could of been destroyed. Talk about half-assed service. A few months later I had a light on my dash that indicated something wrong with the headlights. I called Carr and they said to come in the oil change lane as it's a minor thing. I did and was lectured that the lane is only for oil changes. Total lack of consistency and customer service as the sign even says minor issues. Well they told me that they had never seen this light before. That does me a lot of good. They fiddled with a few of the light switches and it went away. The next am it was back on. Frustrated I took it to the Hillsboro Subaru where they told me that a light was out and it needed a new front panel. These guys knew what they were doing and gave me a loaner car and I was on my way. They got the new part in a few days and no issues at all. With my issues I've talked to managers who seem to care, but some of those people that you talk with when you first go in are just not good at customer service and the quality of work has not been good. It's a shame as I don't live near Hillsboro, but will go there to get things done. I am really looking forwards to my maintenance package expiring so I can go to a place that actually cares about doing a good job for future issues. read more

Not great customer service here at all. My husband, who is black, felt discriminated by a sales agent and not welcomed.

From the moment I walked in, to the moment I was handed the keys to my new car, the team at Carr Subaru were immense! Chris and Austin guided me through the whole process, RJ and Becky helped tie everything up on the finance end. I could not have asked for better all-around service! Highly Recommend! read more

I had a great experience buying a used Subaru Impreza at Carr Subaru. I worked with Joe Hernanadez, and he was super knowledgeable and responsive when it came to answering my questions about the car. When we did the test drive, he showed me all of the features, like how to use the cruise control, and other features I wasn't aware the car had. I had done a couple test drives at other dealerships but they didn't bother to go through the features like Joe did. Overall a great experience. read more

My husband and I recently bought a 2024 Subaru crosstrek and realized that there had been some miscommunications and confusion during the car buying process. When we brought this to attention, Austin, the sales manager, was extremely helpful in contacting us directly and explaining through the situation while helping us out to the best of his ability. read more

It's a strange time to look for cars. The used market pricing has shot up, sometimes exceeding the cost of a new vehicle. To compensate for that, increasing numbers of dealers are charging a surcharge above the MSRP. I have a friend who sells Subarus at another dealer, and my preference would have been to give him the business. Unfortunately, the surcharge made that dealership non-competitive. Carr has now finally also joined the surcharge bandwagon, but I was able to skirt through just before hand. Simply put, as with housing, this is a seller's market. Despite that, Carr is a quality operation and they treated me fairly and respectfully. They were straightforward and direct. Their service department does reliable work, which they stand by. On the repair side, they provide an estimate, often call midway through to discuss any issues, and ensure that any cost adjustments have owner approval. read more

I absolutely love my new 2018 Subaru Crosstrek! Joe Hernandez helped my boyfriend and I pick out our new car. Joe was very helpful and attentive. He answered every little question we had and even went over everything on how the car works. The color I wanted was sold out everywhere and Joe found the car at another dealership and drove it down from Seattle! He also went into work a couple times to talk to us on his day off. Thanks again Joe for all your help. I highly recommended getting your new Subaru with him at Carr Subaru! read more

Carr Subaru - My 2018 Subaru Crosstrek and I - Auto Repair Near Me - Beaverton, Oregon

I couldn't have better things to say about this place. Before making my way to Carr Subaru, I had been to several dealerships in the area, and was grouchy from the all the rude salespeople. I pulled into the Carr Subaru dealership and was immediately greeted by Karen. Karen made the experience wonderful. She listened to what my needs were, showed me a variety of different vehicles and helped explain the differences between them. She was extremely knowledgeable. They gave me a good deal on my new car and a very fair price for my trade-in. I felt really good about the purchase and will definitely be back. read more

The customer service was AMAZING!! Jessica helped my friend and I get in a new truck with no hassle and tons of fun! She was the absolute sweetest and I'd go back again in a heartbeat!! read more

Carr Subaru - Auto Repair Near Me - Beaverton, Oregon

My wife and I had been thinking about getting a new car and we finalized on Subaru Outback. We were debating whether to go for 2019 or wait for 2020. I started looking into the 2019 to see if I could get a "great deal" on the older model. After doing some research, we decided to go for 2019 if we could get it below a certain price. I got a few quotes over email from multiple dealers. One dealer offered us a really good price but they didnt have the Crimson Red color in stock and I would have needed to wait 4 weeks for them to get a car with the color and options I wanted. All other dealers refused to match the low price and made it clear that it was "too good to be true". We live in the greater Seattle area and I extended my search area to ~6 hrs drive from my place and noticed that Carr Subaru in Portland, OR had a vehicle in transit with the exact color and options that I wanted. I reached out to them on July 3rd and asked them if they would match the lowest quote I received. Vijay (VJ) responded saying they would match the price and the car is expected to arrive on July 8th and I can reserve it if I wanted. I received a call from Vijay on July 8th telling me that the car has arrived and its with their inspection department. We decided, I can pick it on 9th at 10.00 am. I drove for 4 hrs and reached the dealership on Tuesday morning. I was pretty nervous, will it be a bait and switch, or was there going to be some "hidden fee" that I would need to pay even though Vijay called it out in email specifically that they don't play games. When I reached there at 10.00 am, I was prepared to be there for 3-4 hours or more. To my surprise the car was already pulled up, it had a full tank of gas and all pre-delivery inspection/ detailing already done. The car had 4 miles on it when I started to drive. We took it for a ~20 minute test drive, before we continued with the deal. Vijay let us take as much time we wanted to make sure we were happy with the car. Once back Vijay quickly discussed Subaru's extended warranties and Starlink services etc that I declined to buy. There was no pressure at any step of the process. I had told Vijay that this would be an all cash transaction and I wasn't interested in a loan. Everything had gone so smoothly, and I couldn't help but wonder if this is where the "hassle" begins as we met the Finance Manager. Fernando, the Finance Manager was great too. He asked me to verify that my details on the paperwork are correct. He validated that I had the check for the correct amount, and provided me a receipt and copy of all the paperwork. He didn't even try to sell a loan :) Since I was a Washington state buyer buying in Oregon, he explained to me the car registration process. They would send the paperwork to my DMV and I can just visit the DMV to pick my plates or they can handle all that on my behalf and they can send me the plates by mail. I chose to go to DMV myself since it is only 1 mile from the place I live. After meeting with the Finance Manager, Vijay helped set up the Bluetooth and other settings in the car and made sure both my wife and myself are comfortably set for the road trip back home. The delivery took two hours, and that seemed extremely good to me as it is including the test drive and the time to customize the settings for us. The drive home went very well, and we have been enjoying the new car. The paperwork reached my DMV in a timely manner and I was able to register the car quickly. It was the best car buying experience I have ever had. Vijay respected that I preferred to have communication over email. We talked on the phone only after we had agreed on the price and the date/ time of the deal. We knew exactly what trim, color, options and accessories we wanted. A lot of other dealers would ignore that and instead offer us something else. Vijay offered us exactly what we wanted without playing the games. Kudos to Carr Subaru and special thanks for Vijay for making my car buying experience haggle free and extremely pleasant. We would highly recommend Vijay for your next car. If you wish, you can mention to him that Jayant referred him to you. I don't get any financial or other incentives for the referral or this review. I am extremely satisfied with the experience and wanted you to experience the same. read more

I bought my car here with $30k miles on it. Within a month, all engine lights went on. I then got a service recall notice. I then booked their next available appt 1 month out. I arrived at the location and was told it would take 1 hour although the notice said it would take 30 minutes. We come back 1.5 hours later and they haven't touched the car. The lady at the front (not her fault) then said it takes 5 minutes. I then submitted a quote to install a hitch and they said they would call back shortly and never returned my call. This is the absolute worst car service. If you're looking to buy a Subaru, you'd be better off buying from from Craigslist read more

Update: after receiving follow text from Carr for the service and hearing me concerns. I appreciate the prompt response from the Service Manager and the service rep (Brandon) quickly addressing the issue. I truly appreciate both trying to correct the issue. Hence I'm updating this review with the issue still listed. Issue: i took my car in for 60K service. They were very chatty before they take your money. After spending $1300 for service, when I arrived to get my car, the rep basically told me just go to the cashier to pay. Didn't even take the time to go over what was done part of the 60K service and what was actually done. Also you would think after a customer spent that much, they would have the vehicle washed as well. I came home to find out they took out my perfectly new(I put a new one 2 weeks before) air cabin filter and replaced with a cheap paper one. Oh and they charges also $60 for it (get yourself a way better one off amazon for $16 and take 10 mins of your time to replace). You would think they educate their mechanic to differentiate a new filter versus an old dirty one. Not to mention a voicemail left for the service manager, and NEVER receive a call back. read more

We entered into talks with Lars to purchase either a 2019 Outback 2.5i or 2.5i Premium. We sent emails back and forth to negotiate the price. Per usual, he requested previously received quotes from other dealerships. I did not give them as a courtesy to the dealership who trusted me with those numbers (a courtesy I would extend to Carr as well). Lars was courteous and professional up until this point. We ended up getting over the 2.5i and decided to go for the Premium because we got a deal for $23,741+fees (I accidentally stated $23,749 to him but that's a negligible $8)from another dealership. We asked if Carr could match this price. They said they could do $23,850+fees. I said we were going to go with the other dealership. Here is Lars' direct quote from his email follow up: "So you go for a worse deal? doesn't make any sense but whatever. I hope you enjoy your new Outback." No attempt to compete with the other dealership when it gets down to bare knuckles in the 4th quarter. No ability to do basic math. No extension of courtesy. Just pretentious-seeming contempt. To me, this is the definition of cowardice and I will never do business with Carr as long as this is the type of communication we can expect. 1 star. read more

Passenger airbag recall on a gr sti. Reading on forums that it could possibly be an all day job had me nervous. The young lady that was helping me said it'll be done in 1 hour 30 minutes. She wasn't kidding. Thanks Carr Subaru! read more

I'll start by saying that I love my Subaru. I feel like I got a good deal on a new 2018 Outback after going to three other dealerships before taking the plunge. Enrique Gonzalez, our car salesman, was amazing from start to finish. He took the extra time to show me all of the features of multiple cars. I test drove a Forester and an Outback, and was shown multiple colors in each. read more

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My car was a few thousand miles past need for a checkup. My wife had just had her car (2004 Forester) checked. My car's checkup (2015 Forester) was less expensive than I thought. It seems newer cars have fewer parts that need work. While it was in their parking lot overnight, the front windshield was damaged. They checked their video surveillance and saw that it was vandalized over night while in their lot. Bob Thompson, Assistant Service Manager was a great help. He arranged for the window to be replaced which was done with no further cost to me. No drama, just help getting it fixed. Very satisfied. read more

I came here August 17 2018 to get my oil changed and look what the mechanics did to the oil drain plug. It is now April 13, 2019 and I'm at the Stevens creek Subaru (California) and it took 6 people to remove this drain plug. Luckily it cost only $58 to fix this. But seriously 6 people?!?!?!?! Shows the type of quality of work Carr Subaru in Beaverton Oregon offers read more

Carr Subaru - Auto Repair Near Me - Beaverton, Oregon

Today I bought a new 2022 Subaru Forester at Carr Subaru . I think it was the best car transaction I have ever experienced. I never felt pressured in any way. Brooke S. and Josh H. took their time to explain every aspect of the sale and I felt very much as if I was making an informed decision. I cannot recommend them enough. read more

I was in the office waiting for someone to talk to me about the bill they just handed me that has multiple extra charges that were not approved before doing the work. I would have been ok with them doing the extra work had they contacted me and asked, but when they do the work then hand you a bill that's double the amount you expected to pay that is not ok. I was also told changing a light bulb would be $35 come to find out the light bulb itself is $35 and then they add labor costs on top of that. The woman at the desk where I checked out was not understanding. She seemed irritated and annoyed. She made me feel stupid for even asking why I had extra charges. They also checked my brakes which was fine but they remounted my tires incorrectly. I had just installed brand new tires right before I came into their shop. They rode smooth and after leaving the dealership the car now shakes and vibrates at 55 miles and gets a lot worse if you go any faster. Very frustrated by the lack of communication and then the attitudes that followed my questioning of the extra charges. I mean what do you expect someone to do when you add extra charges...? They are going to ask why they are on there.. I will not be going back unless I absolutely have to. read more

The express area does do the oil changes and all that. It's not ideal. When it started it was staffed poorly. I had issues two of the three times I used it. The staff were rude and they said I needed things done or they found stuff but didn't tell me what. I spoke with the manager and it looks they they changed out the express area and things started going a lot better. It's nice to just go and not make an appt. For the real service stuff, they have always been really great. They are pricey, but it's the dealership and you are paying more to be sure your warranty stuff is covered. They can't come back stating oh you had someone other than a certified subaru tech doing stuff. I have had A LOT of work done on my subaru because I take it past it's limits camping. I have broken the axel, boots, bent things under it, and drove it in. I'd state something is off. They would drive it and look and be amazed I made it to the door. They fixed it all and I never came back for the same issue. All my repairs were done well. They always offered me a ride or the courtesy vehicle. I have to drive to get here cause my home is in SE PDX. I won't go to the downtown dealership even though super convenient. I plan on buying my next car from them. read more

I have never had a problem with Carr subaru. They have always provided great service and and their staff is always friendly and helpful. I took my car in yesterday to get and oil change and tire rotation and it it took almost 3 hours. I did not receive a call when the service was completed. I had to stop by the office to see my car parked out front. I know this is not typical of them, but I was disappointed that it took almost double the amount of time I was initially told and was not notified when the service was complete. That being said. I know from experience that they provide good service and they staff is always great. read more

While Joe was great to work with, i still would never go back. I did buy the car out of exhaustion. i had invested so much time that i did not want to go through the same process at some other dealer. They have zero regard for people's time. We got there at 1015 am. We had been there the day before and already test drove the and provided all the personal and financial info. We were told that when we returned it would only be half hour to get the process finalized. I even told them i had an appointment on the other side of town and i only had half hour. Nearly 2.5 hours later, we were finished. I wish i had never started the process. My advice is to use a broker or go to some dealer that actually honors their word. Not sure if such a creature exists. read more

I live 1000 miles away and we discovered we needed new headlight bulbs, which are difficult to access by comparison to other brands. We'd checked prices around Portland and Beaverton, and went for a local "Fast Lube" place that stated a low price, then upped it by 500% on arrival...we walked, and decided to check a dealership price. CARR Subaru had just what we understood from online research was fair even a good price. We pulled into the no appointment line, and left after a reasonable wait, having been well and cheerfully taken care of by Cody. In the dark and rainy weather of our return home, I am grateful to find a place with great service and reasonable prices. Thanks. read more

I have gone her for Assistance 2, both times was a horrible Experience, very stressful. read more

As I was wishing my car would spontaneously combust, because I knew it was going to be a big bad repair, Carr Subaru Service stepped in, specifically Brandon, saved the effin' day! It was a HUGE repair, parts were not easy to find, because face it, this car has been abused. (If my car could talk, it could be a Guy Ritchie movie.) Not only did Brandon keep me informed of the extensive "Where's Waldo" in the hunt for quality parts, he also kept the price in check, extremely reasonable, the badass mechanics worked hard, and we had the car back just in time for a planned road trip. Brandon did implore me to not neglect and abuse the car (is there CPS for cars?), in the kindest but firm way as a parent should. THANK YOU FOR YOUR FABULOUS WORK! I would give 10 STARS if Yelp allowed. read more

I came in several weeks ago with my father after prices had already been negotiated. We arrived early and were greeted almost immediately. I had bought the new 2019 Forester in Phoenix (my dad wanted the same one) and I would say that I much preferred the service at Carr Subaru over my Phoenix dealership. Lars, the salesman, was very friendly and to the point. He made sure that all the insurance was verified and led us to two other women who assisted us with insurance and payment. At the Phoenix dealership, I was pressured to purchase all sorts of warranties on my car (which made me very mad, because they didn't take no for an answer) and was glad to find that unlike that dealership, Carr Subaru doesn't pressure you into anything. If you say no, they leave it at that which is perfect. I think the only mishap that happened was that when we were with the first woman, we signed a paper that stated that the car had 10 miles on the car (note that we did not see the actual car prior to this meeting). When she stepped out to ask Lars a question I was telling my dad how cool it was because my car that I purchased had 40 miles at time of purchase. Later when we were led outside I asked what the 100 miles signified on the dash and was told that the car has 100 miles on it. I was later told that the last 0 was probably accidentally left out, but that 100 miles isn't uncommon to see on a car at purchase. Not a huge deal I guess, but I'm the type that likes documentation precise. Lars was great showing us all the options on the car and what the numerous buttons do. Overall a fairly pleasant experience. read more

I bought a Crosstrek tonight and am So excited! We went here to Carr after a bad experience at Dick Hannah Subaru (they are marking up Their prices, nearly $5000 on Crosstrek, because of the shortages, Anyways, enough negativity, I won't go back to Dick Hannah EVER.) We bought a Titan from Carr Nissan a couple years ago and had a wonderful experience, so we were hoping for the same with Carr Subaru for either a Forester or a Crosstrek. Our sales lady, Jessica, was super friendly and knowledgeable. She was patient with me and eager to help. Jessica was also great in negotiating a deal that met my wants, and was efficient in time management to balance waiting time for financing and getting introduced to and set up in the new car. The lady in Finance was also wonderful, so friendly and worked with us as well, getting me an even better deal than I thought I had. I wish I could remember her name but she was great. We live in Tacoma, WA, but I will go to Carr for future vehicle purchases first after the two experiences I've had with this auto family. read more

Joe Hernandez was more than amazing! My wife and I have been looking for just the right car for our family and we stumbled upon a 2017 Forester. We had planned on going a few days later to look at it but worried the deal was too good to be true, I went in a day early to look at it while my wife was at work. I fell in love with it and knew my wife would as well so I told her we needed to come after she was off. We got back to Carr Subaru around 7:30pm and Joe was very informative (I appreciate how he explained, in depth, a certain package and was able to give us facts at how it would benefit us. I didn't feel as though he was selling it to me to get my money), didn't make us feel "bad" for coming in so close towards the end of the evening and made us feel confident with our purchase. Erica the finance guru was awesome as well. After a long day, she was still excited to sell us our new (to us) car. We had a lot in common with her and it made the financing process not feel so long and drawn out. She made us laugh and got us a great interest rate! Joe and Erica are exceptional. They stayed late after closing to sell us our car. They weren't pushy. And last but not least, friendly. I would most certainly recommend Joe and the rest of the Carr Subaru team to anyone - for their honesty, their love of cars and for their friendly-ness. Thank you for making this entire process as smooth as possible and thank you for making my family loyal customers for as long as we live in the Pacific Northwest. read more

Twice during routine oil changes, the service department overfilled the oil crankcase by 1/2 quart. Twice I requested they insure the oil level was at the max on the oil dip stick or slightly below. Finally, the second time, I brought the car back, they agreed it was overfilled and sucked oil out of the crankcase. I was told however that this was actually unnecessary and that if the car sat for a few hours the actual level would be normal. Except that the car had been sitting for five hours, and checked on a level surface the level was too high. I was not offered a free oil change or coupon for having to return to the dealership. Further, they failed to note that the car has a recall. When I called them back about this, they indicated, on my prompting, that there is no actual fix yet (which is true). But the recall should have been noted. The reason the crankcase was overfilled was due to the common use of digital sump pumps that save time (dollars) for the dealership but are often inaccurate. Apparently most customers don't care- especially those who don't check their oil levels routinely. Which is unfortunate for the life of their car. read more

About 6 or 7 years ago, my bro & I came here to check out their WRX's. And, we were young I'll give them that, but they basically laughed us off their lot (and my brother later went on to buy a subaru from Kendall in Eug) And, so I vowed to never go back there, I felt like they failed customer service 101, I mean have they ever seen the movie, "Pretty Woman" and know to not judge their customer's spending potential by their physical appearance? Despite that vow I made to myself, before the New Year they advertised 0% financing and some good deals on some new foresters and so I decided to make an exception. And, we went there and right off the bat, they were already playing tricks and didn't have the cars on the lot that was advertised on the internet. And, our salesman was okay, but when we weren't buying in when he wanted us too, he became really condescending. He basically played every-stereotypical-car salesman trick in the book on us. It was a horrible experience and I highly recommend buying cars else where if you can, in this region try to go to Wentworth, Lithia, **Gresham Subaru** instead of Carr. read more

Getting a new car sucks, but Big D is the best sales person of all time. Not slimy or pushy or slow, not small talky either. She's chill, moves fast, and listens. If u want to make the car buying/leasing process suck less, ask for Big D. read more

I don't usually expend the effort to write a bad review, but sometimes it's the only recourse to a terrible experience. I have been a Carr Subaru customer for over 8 years and they've always taken good care of me. Through an odd series of events this year (2021) my old car had required multiple visits with sometimes long wait times and expensive repairs. I guess that can be expected sometimes, but the Carr service reps have always allowed me to 'rent' a loaner with an understanding that if the price for the repairs is less than $300, I would have to pay for the loaner, a daily rate of $35-$40. These repairs came one right after another, being in the shop longer than back on the road before another problem occurred. Then, my radio and climate control lights started flashing, lit up like a torch, and then flickered out. The bottom set of components had a 'hot' orange line though them. Worried this was an electrical problem, and that it might start a fire, I contacted Carr once again; working with Brandon for the first time in a long time. He wasn't too interested in doing anything quickly, set up an appointment for me about 11 days out, and just exclaimed how busy they were. OK, busy is good. I thought I might bring it down right away, and get a loaner, but changed my mind considering it could cost me $400 to keep a loaner until my appointment. My appointment finally came, and I dropped off my car with another service agent the night before. She also explained the repair value threshold on the loaner car; $300. 2 days later, Brandon called and gave me an explanation that I probably couldn't repeat, motherboards, control circuits, etc., but the bad news was they couldn't get the parts to fix it. The only options were difficult-to-acquire aftermarket parts, or send the unit in to the mfg for a repair, expected to take 3 weeks. Unfortunately this is my only car. Brandon offered me a rental, at a slightly reduced rate, but 3 weeks would cost more than the repair estimate for the components. Difficult choice, I drove in the next day (with the loaner) to talk to him about options, including the possibility of trading in for a new Subaru. Apparently you can't just buy a new car this year, orders are months out and the 1-2 year-old used cars sitting in the lot were marked up as much as $5k over the MSRP of a new model. A new car will have to wait. We agreed that if they pull the unit out and buttoned it all back up, I could drive the car (without a radio, heater, AC, or defroster) for the next 3 weeks, but they wouldn't be able to take it out of the car for 2 more days. I picked up my crippled car and handed over the loaner, 5 days after my appointment. 2 weeks passed, I hadn't heard anything back yet, but the expected turn around was 3 weeks. I sent them a text message to see if there was any status; no reply. 3 more days passed, and I sent another. I got a reply that the messages were going to a different associate, but that he was going to check with Parts for status on the unit. He said he would stay in touch. 9 more days had passed with no reply. Again, I sent another text message. I get a reply the next day explaining how he was off the day before and that he would look into it the next morning. He called and we spoke on the phone the next day, 4 weeks have passed, not including the wait time for the appointment, and cold wet weather making it very difficult to drive. He said there must have been a shipping problem, and that he is sure the unit was shipped out "last week," possibly indicating that it had sat in the shop at Carr for the first 2-3 weeks. He offered to let me bring my car in and get a 'loaner' for a reduced rate. I'm not even mad yet. I just want my car back to normal. The loaner I had at the beginning of this was a base model Impreza, and it was very dirty inside and out with a dent in the front. I chose to wait it out. I went to 5 auto parts stores to find a portable 12v defroster so that I could see the road in the mornings. Another week passed and the part was in, we met up a few days later to install. I expected the $600+ repair and labor charges, although for making me wait so long maybe could have been discounted. Instead I get the 5 days of rental car charges added to the top. I said I was under the impression that because this cost more than $300, I would not incur a charge for the 'loaner.' He argued with me that the rental deal is for only one day. I replied that they had not even started working on it for 5 days. He boasted that they could let it set as long as they needed to [while I paid for the rental]. His attitude was horrible, and I had to paid almost $900. I won't conduct business with Carr again. read more

Update to my previous post. I ended up getting called back in 3 weeks after I drove off happy with my amazing Forester. They informed me that I had to sign a new contract with a $100/month increase in my payments or give the car back. We then spend 3 days haggling, talking to lawyers and waiting for them to find the car I had traded in. I admit that they were polite and gentle as possible (hence 2 stars) but it was a horrible experience. It turns out they had done something called a spot deal. This means they give me the best option they can find and then have 3 weeks to actually secure it. Not once in the many times that I asked if this was final and the car was actually mine did anyone tell me this. But the Attorney General even said that this is apparently a right of car dealers. Never going back, next time I'll get a loan from the bank first so I can skip the dealership BS. read more

These guys are fantastic! I borrowed my daughters Subaru to get a new love of furniture:the guys at the store pushed the locking mechanism closed on the rear lift to tie a rope through it; when I got home I couldn't open it, I stopped in at Carr and told Bob Thompson problem and he came right out and fixed issue in 30 seconds! I was glad to find out later that my daughter and son in law had bought the car at Carr and have it serviced there ! ! In today's world, good service is an exception to the rule but Carr goes WAY beyond good !! Thanks again, Bob !! Best Rick Vogel ( father of Ally Steele ) read more

Bought a car here about 5 months ago and although I had some challenges the deal came through and I received the vehicle. Fast forward and job change required I sell back the car to the dealer. Car has 3000 miles and is in perfect condition. Carr offers me $30000 for a vehicle that was $37k just 5 months ago. Now I understand depreciation folks and especially with cars, however in a market where dealers are shamelessly charging 10k, 20k and even 30k over msrp this was a slap in the face. After pushing back they finally offered $31k. Still not acceptable in my opinion so I go to Wilsonville Suburu. They offer me $33.5 immediately and we make a deal. Why the disparity folks? Because these dealerships are playing you! Push back people, ask questions, demand more and STOP paying over msrp!!!!!! You are the reason dealerships take advantage because you have allowed it. Folks do your research and demand better. The dealers will be begging for all our business again soon. Don't let them take advantage. read more

Lying to customers is not good business. We have purchased two cars from Carr Subaru in Beverton. My wife has taken her car there for all it's maintenance and check ups. I have come to suspect that she was being oversold on service she didn't need. We recently took her car in the have the studded tires put on for the winter season. She bought the tires and rims from Carr with the understanding that they will install them annually at no cost if they are mounted on rims and purchased from Carr. However, they didn't say they would only do that a few years before they tell you the tires are expired, despite being in excellent condition with good tread and studs. We are retired so the car is driven used very little, especially in winter. When I questioned their tire staff about their refusal to install the tires they said it was not their decision but rather it was a federal law that limited the life of the tires, despite the minor amount of wear on the tires. I took the car and tires to Les Schwab tires and they said the tires are fine and that there is no such federal law limiting the life of a tire. It seems Carr Subaru just wants to force its loyal customers into buying unnecessary new snow tires or they want to avoid honoring their promise to rotate the tires annually at no service charge. And, they are fine with lying about it. As a longtime customer I no longer do business with a company who makes a policy out of lying. read more

I just recently purchased a new 2021 Subaru Outback Touring from Carr Subaru. The salesman, R. J. Glenn, was fantastic to work with. He was low-keyed, informative, and personable, and never did I feel any pressure in the sales process. I also give kudos to finance officer Keith Wilson, who assisted me with the final steps in my purchase. Additionally, we have had our 2011 Outback and 2018 Forester serviced at Carr since moving into the area in the summer 0f 2019. The service department at Carr Subaru is first-rate and has more than met the needs for our service requirements. Thank you Carr Subaru! read more

Very disappointing customer service experience at Carr Subaru. I was interested in a new Crosstrek and inquired about one through their website about an hour before they closed one night. I received an email about 30 minutes later stating the car was in stock and received a quote, which was $300-400 more than I've since received from other dealers in the area. I went the next day and the car was no longer there. Understandable - cars sell. I told them colors I was interested in and we test drove a Crosstrek (in a color I wasn't interested in, but they stated they could get one in a color I wanted that day.) Then we went inside to talk about my trade in. They put you in a small room and then disappear for 10-15 minutes at a time to talk to someone behind closed doors. The first offer they came back with was half of what my trade in is actually worth. It went back and forth 4-5 times and finally they brought over a manager to try to talk me into it by stating how convenient it is to trade it in instead of selling private party (like I didn't realize that already). They stated the price I was asking for was what I might get for it private party (I was asking for significantly less than that). I was willing to negotiate and accept an offer that was within the suggested Kelly Blue Book trade in value, but instead they lowballed me by offering half of that and then insulted my intelligence. In contrast, I had just spent time at Beaverton Toyota with a family member who was buying a new car. They sat with him as they looked at Kelly Blue Book value on his trade in. They negotiated once on price before coming to an agreement, and did so in an open lounge where the manager who was giving the price offers sat a few feet away. Go to Carr Subaru if you want the stereotypical car salesman experience. Go somewhere else if you want a good customer service experience. read more

I had the pleasure of working with Mauricio at Carr Subaru the other day. From start to finish, he took the time to listen to my needs and gave me options throughout the entire car buying process. As a result, I ended up finding a GREAT, gently used Subaru Impreza. I absolutely love it! I recommend others to give their business to Carr Subaru because they certainly earned mine! read more