Rachel our server was great! she was on top of our order. Food, ambiance, and people totally matched her personality which was a good thing! I got the chicken strips (MMMmm), cole slaw (which it was not all that great), and Yoghurt medley (sooo good and tasty). I am looking forward to coming back here!! read more

If I could I would give them no stars, we arrived at the baytown location on 3/12/22 at about 5 pm. We were seated right away, which was a surprise since it's always packed on especially on a Saturday. We began by ordering our drinks and appetizer, within 10 minutes they arrived at our table, we processed to order our entrees, and we're waiting for 40 minutes! Until my husband asked the waitress for an update on our food And If it wasn't ready we would like out ticket to go since my toddler was already acting out. The Manager came back and gave us no explanation as to why our food was not ready, and proceded to tell us not to worry about the ticket and we could go!! We left without an apology or any type of explanation! never going back! read more

Okay, So Cheddars is my go to restaurant in Baytown, every time I come I always get the grilled salmon with broccoli and corn, and let me just say that I'm never dissatisfied or disappointed. The service varies, some day it's very good, but some days are pretty bad. In the end, the food is good and that's what matter most, and I would always come back. read more

Cheddar's Scratch Kitchen - Grilled Salmon - Comfort Food Near Me - Baytown, Texas

Worst service ever!!!! To start off our server took forever to get our drink order. I got up to go outside to make a phone call and the server follows me to take my drink order by the hall! I then ordered a margarita which I never got, a salad which I never got!!! What we did get came one thing at a time. I get my ticket and of course all the items I did NOT get were on the ticket. Called the manager he was just as bad. I never got an apology from neither the server or the manager. It's a true shame because they have lost a customer and their food is good. Unfortunately the wait staff needs major training in customer service along with the manager!! read more

food was good when we got it ordered chicken and Salmon both were out before the grill cheese. waiter started working in the and forgot all about us read more

This is a plain and simple restaurant with cheap prices and large portion sizes. All kinds of food to choose from. My personal favorite is honey dijon chicken and mushrooms, I like the broccoli and cheese as a side as well. Remember you get what you pay for. read more

Cheddar's Scratch Kitchen - Honey dijon chicken and mushrooms. - Comfort Food Near Me - Baytown, Texas

Was in Baytown for a business meeting so decided to stop by for lunch. Service was awful. Was offered to sit in the bar to which we didn't mind. After being greeted with "What can i get you to drink?" I knew it was gonna be downhill from there. Got our order taken & shortly after my friend's Chicken Caesar salad came out before our appetizer even got to the table. Had to ask other servers for things we would need as our server never seemed to be around. Also food quality was not up to standards as the Pasadena & Webster location are. Mac and cheese and broccoli cheddar casserole were bland and also had no breadcrumbs. read more

Sat in a booth by the bar for 10-15 min and nobody greeted us and saw us sitting there Bad customer service read more

Not overwhelmed, came in for lunch. 11am, one of the first through the door. Hostess sat me quickly but was severely lacking in personality. Nothing was particularly wrong, but nothing was better than ok. The croissants were flat, the Salmon was seasoned well but dry, overcooked. The server was ok, got the impression she wanted the day off. Alot of better options for lunch. read more

I've came here probably over a dozen times. I get good service EVERY TIME I come, it never fails. The food is always delicious as well. Jeremy behind the bar is awesome at what he does. Chad & Carina are amazing on the floor, very attentive and friendly. We will continue to be regulars. Absolutely love it here. read more

This used to be my favorite restaurant but recently this location absolutely sucks!!!! The service is HORRIBLE. The last three times I went which was yesterday we were seating pretty quickly. Despite the restaurant being pretty much empty no one came to take our order or atlest drink order. Everyone was literally standing around and doing nothing. After 20 minutes of no kind of service whatsoever we just left! NEVER AGAIN read more

I don't know if my food would have been any good. The waiter who took our order (at the bar) clearly wasn't listening - I had to repeat it twice, and what was brought out bore no resemblance to what I ordered. When I drew his attention to this, and suggested that maybe if he wrote customers orders down, he might get them right. His response was "I can get the manager if you're going to get an attitude" I realise I am only a customer, but ultimately, if he treats all (male) customers in the same way, this branch of Cheddars will soon be bereft of those irritating people called customers. read more

The food was great and so was the service. We had 3 orders of chicken tenders and shrimp with 2 sides. We ordered a kids tender with Macaroni also. Our dessert was Ice cream cookie. The Honey Butter Croissant were very tasty read more

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This place has no Mac and cheese what the heck this place is also not very good for my sanity as it is very warm... I very much hope that the cheddars staff can get Mac and cheese back on my menu and in my mouth and and that is has a bit better air conditioning -Joe Ken read more

This has always been my enjoyable go to but last night we went and it was an absolutely 100% disgusting restaurant! The place is filthy, the bar had fruit leftovers all over, our drinks had black floaters, the kiosk was filthy to the point of not wanting to touch it, the door way was blocked off to keep one of the employees children confined in the back, our potato was cold cheese and butter thrown into a hot potato thus resulting in a cold potato, the bathrooms were filthy.. we could only imagine the kitchen! Our server looked stoned and employees were going in and out the backdoor "maybe taking a break". There is no way that place is being managed and there's no way the health department has reviewed this store location. read more

Cheddar so I love the service friendly and nice. Food was great drinks great . No complaints . Recommend 5 stars

I placed an online order which was suppose to be ready at 9:52, I called curbside to inform them I was there to pick up my order, the server came out at 10:15 to tell me they were cooking us some fresh cheese fries that's what was taken them so long, at 10:30 I had to go inside to get my food, got home to eat and my food was ice cold, I called the next day and spoke with the manager Chris who apologize but lied, he stated it was because they were short a person and very busy, he asked me for my email address and phone number so he could send me a copoun for my family next visit which I never got, I will never go back to Cheddars again, thanks very upset customer. read more

food was okay, croissants were cold. the waitress at the section where the bar is was a b-word b/c she didn't like her tip, lol. gave her $5, which was generous b/c she didn't do ANYTHING. checked on us once, left a stack of dirty, empty plates that we had to eat around. we had to flag her down to get a drink refilled. she was nice until she left the receipt saying that her tip was "unacceptable"...never had such an ungrateful, lazy waitress here before but it definitely ruined the meal and i won't sit at that section again, if i go back at all. read more

Typically this would be a place I would only go to for drinks. The food has always been non flavored other then the croissants. This place though was just plain disrespectful from start to finish and the poor waiter was struggling. The girls that set us didn't even ensure the table was clean she was to busy holding a conversation about a couple she previously set down. So we were placed at a dirty table and the poor bus boy really didn't clean it after we set. We should of left but decided we would eat. To make a long story short the drinks were late since we sent them back to remake them. The syrupy and carbonation was not balanced. They served my food in dirty dishes and the manager he tried to correct it but removing two items from my ticket is just not sufficient. read more

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This was my first visit to a Cheddars restaurant. I was very pleasantly surprised. The hostess let us know we had a 15 minute wait to be seated, but we were able to be seated at a table in only about five minutes. Our server, Laura, was absolutely superb. She was engaging, friendly, personable, efficient, knowledgeable about the menu, and very timely. The menu has quite a few choices with something for everyone and every age. The prices are also moderate, with many entrées below $10. I ordered the New Orleans pasta and my wife chose the fried shrimp. We both love the food and found it quite delicious, with generous portions, and beautifully presented. There was ample parking and easy access off the interstate I 10. The only reasons to not give them five stars was for the following: The restaurant is very noisy (both music and crowd noise), at least on a Sunday evening, and made it difficult to have a conversation. Harsh uneven lighting; One side of the table was dark, the other two bright with harsh halogen bulbs shining right over us. In spite of the lighting and noise, I would definitely return because the service and food was so amazing. read more

Ok soooo I hate to post this because I like cheddars but the day I went which was on July 14 2020 it was bad.. so we decide to go to bar side my god there were like 4 tables that were not even clean up that did something to me while I was eating it was disgusting I should have left. My waiter was good but it was not that busy to where you could not clean up those 4 tables it messed up my view I only stayed because it was my wife bday we just wanted something quick to eat but fish was I disappointed... I not a manager for a restaurant but I know it doesn't take long to clean 4 tables ... Manager please let's fix this is like to go back read more

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My date night with my husband was ruined... we waited over an hour for our food. We told the waitress we wanted to pay for our drinks and leave and she said the kitchen was backed up. Which is fine I completely understand but why not tell us instead of making us wait over an hour? No manager or anyone came to talk to us. We just paid the 21$ for our drinks and left. If your under staffed TELL PEOPLE! read more

worst service I've ever gotten with mary z today such a rude person and worse attitude

I love cheddars but at this location I had a few issues. Arrived was sat really quick but the seat was next to the kitchen .When asked to be moved hostess stated she could not. Waitress was ok but seemed somewhat new . Order an appetizer and it was at room temp(queso). Then food order was placed and the wait time was extended then when food did arrive it was cold. Honestly felt like the server forgot. Manager was summoned and he came quickly. The manager name was DeAndre and he was very polite and rectified the situation quick. He prepared fresh food and an honest apology and he comped the appetizer. The fresh got food was delicious and I would go again but not with the same waiter or seats. read more

Four people in our party at 8:30 on a Sunday night... Service was okay, but the food took a LONG time to come out! And one person in our party ordered a burger. But when it was delivered, the waitress said they had run out of mustard! The rest of the food at out table was good.. Pot pie, enlightened salmon, and a chicken dish. read more

Very disappointing visit to this location. Service was unbelievably slow and the waitress only showed to bring our food. 1st. Both our tea's were sweet and we ordered unsweet. 2. 20+ minute wait on our food and the restaurant was more than half empty. 3. Food was subpar to other locations I've been to. Very disappointed!!!!! read more

My food was great a usual and so was my adult beverage. I sat at the bar with my co workers as usual. The bartender was a young Caucasian male who was very inattentive and he service sucked I asked for the manager but to no avail the manager never showed. The bartender was too busy talking to his buddies and forgot about my appetizer I ordered and my food came before my appetizer. My experience at this location sucked and I was looking forward to coming after work since I was staying in a hotel for a business trip this was my one way of feeling close to home. Extremely disappointed. read more

Not as clean as it used to be. Do NOT go in here Sunday at 11am for lunch and expect a lunch drink ... this new owner has decided that on Sunday's you will NOT be served an alcoholic beverage before noon until you get your entree ... My last visit, the mixed drink was so horrible I couldn't tell what it was supposed to be. Sitting in the bar area, when our drink was returned the bartender just rolled her eyes and said "F*uck them" ... good job, not coming back. read more

I can't really comment on the food because I stop coming here due to custom service. Every single time I'd try to call in an order, I would be put on hold indefinitely - I had to call back and make them realize, I was still holding!! I begin holding until I would arrive still on the phone and would ask to speak to a manager. This happened so often I stopped going and two years later... guess what, I try again and it happens again. This time the manager comped my meal but like I always say.., I'd rather pay and get good customer service then have bad customer service every time I call in! Get it together.. this can't be just happening to me!! read more

The food was great! Everything tastes fresh and well made. Their menu has changed ever since the last time I've been. they added a lot of lovely stuff on there! read more

HORRIBLE..... I have eaten there twice and each time it was over salted beyond belief... If you could see the greasy and EXTREMELY unsanitary kitchen area you would never, ever eat there again.....you can "iceskate" across the floor of grease and buildup....there "scratch" shrimp is from a cardboard box labeled "fresh shrimp: New Jersey" never again! If you dare dine there, while walking to the restroom take a look into the filthy kitchen....you will not return! read more

Gave them 2 chances. 1st time appetizer was cold. as was the food. burger bread was soggy. waiters are super nice however none of them kno what table what food goes to. as for the second time food was again at room temperature. when asked to reheat food waiter went MIA then manager shows up 20 minutes later. by then we were ready to leave. very nice buildings. nice waiters. poor management. read more

I can't never seem to remember how the service was! Because once I get my Monte Cristo everything turns into rainbows and butterfly's! It's soooo good! Good food at a cheap price! Love! read more

Cheddar's Scratch Kitchen - Monte Cristo! Amazing - Comfort Food Near Me - Baytown, Texas

Extremely poor service. Our waitress forgot our waters, forgot to put in our appetizer and rarely came to our table. She managed to give the table next to us great service. Our waitress seemed distracted by the fact that she might be going home soon. Being new or young is no excuse for bad service. Meanwhile, we had a view of our bartending smacking his nicotine gum all over the bar like a cow. As we left the kids up at the front were absent minded and to busy gossiping that they didn't even notice we left, I had to tell them "y'all have a good night too!!" before any of them looked up at us. Seems like the manager here has some managing to do. read more

The wife and I have eaten at this location since it opened for business and have had both good and bad experiences. The food for the most part is good comfort food. I usually get the Blackend Catfish with vegetables. My wife usually gets some Chicken dish (not sure which one) and is happy with it. We also usually get an artichoke cheese dip and is served very hot with chips. Service has been good for most of our visits with only one or two not so great visits. On one visit (about a year ago) I decided I wanted a frozen Margarita with salt. When my drink arrived it looked like snow cone ice in a highball glass! I looked at my wife and we both said "that don't have any alcohol in it!" So we sent it back and a little while later another snow cone Margarita showed up. So I said well guess that's what they look like - and sipped it and as expected there was no alcohol in it. See folks alcoholic drinks don't freeze they stay somewhat slush like with some parts freezing and the alcohol stays unfrozen. A short time goes by and bartend comes by and brings me an alcoholic Margarita - And it was as I would expect in a Margarita. At least they kept trying until they made me happy! So we will be back and hopefully they will get the alcohol / Margarita mix right. read more

This Lemon pepper white fish was good with two helpings of broccoli that was cooked well. The service was a little slow but the waiter did his best. read more

Wow what a piss poor experience today. First let me be clear this is normally a good restaurant with excellent service but on today we did not experience that. Our waitress was forgetful and service was slow. When we finally got our food. The 6oz steak was supposed to be a 8oz combo with tenders....when it arrived no tenders. My salmon was the bourbon glaze but wait no glaze.... after speaking with the manager he offered to give us a free meal and even stated it would even taste better since it was free.... how insulting We did not come here for free food we came for what we ordered. We have jobs. How rude Ashby(the manager) read more

Food, drinks, prices and service was excellent. We came around 6pm to enjoy some dinner and drinks I was thinking they had happy hour but our waiter said its happy hour all day everyday so that was a plus right off the back. lol I had the top sirloin with grilled shrimp, a side house salad and 2 additional sides. It was so good I almost didn't finish my food. I was stuffed. Our waiter was very friendly and was familiar with the drink and food menu that was very helpful. If you are in the Baytown area this location is definitely worth trying! read more

Cheddar's Scratch Kitchen - Sangria swirl!!! - Comfort Food Near Me - Baytown, Texas

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The food is really good and extremely friendly price wise . Very large portions as well. The service has been hit or miss in the past year or so. read more

Slow, slow, slow service! Maybe because all the waitresses are laid out in the booths on their phones complaining about how tired they are ( I'm still here dining). They are hardly any customers here and yet it took almost a hour for our food to come. read more