Discount tire was always my favorite place for tire repairing and replacement, but not anymore after 3 bad experiences with them. First, I took my new car with white seat for tire repairing, The tech guy made my seat all dirty with black oil and dirt. Not to mention the tire was repaired right. So I had to visit them again and told they did wrong and need to replace the tire. Finally it was done but didn't give back my key card. I had to pay 35 dollars to replace it. Today I visited them again for tire air pressure, and the wait line was a mess. Several cars were trying to cut the line but no one was really trying to stop it. I decided to leave after 15 minutes waiting and see no one is trying to help. Not recommend! read more

I have been going to Discount Tire since I've been driving, and I will say that this location is one of the best ones. They provided exceptional service and were super efficient with everything while also being extremely busy. read more

Stopped by today for some service for a rear tire. Mikey came out, took a look, made a quick assessment, make the correction and had me on my way! Great Friendly Service!!! Thank You! read more

When I arrived at Discount Tire I was greeted by an individual named Joseph. I called into the store earlier that morning asking for a quote. He remembered me from a month earlier when I called with a similar inquiry asking me why I hadn't pulled the trigger yet. I explained that wet weather and nearly bald front tires humbled me that morning during my work commute as I was hydroplaning. He said he understood and would take care of me. We exchanged pleasantries for about 15 minutes and he convinced me he could meet or beat any competitors price. I left work early and arrived to the best service I've ever received a Discount Tire. Joseph was personable, professional and even asked me about having a young kiddo when he noticed my son's car seat in the back of the car. I felt valued which is a rare experience these days. And the cherry on top was they completed the work on my vehicle 26 minutes after my arrival! That was insane and never happened before. The techs that worked on my car were Angel and Gustavo. Angel was the one that drove it up and handed me the keys. He was equally as professional. I will be back for repeat business. Ten out of ten, highly recommend. read more

Shout out to Vincent! My daughter needed an opinion on whether or not she needed new tires on her Jeep before leaving for college. He walked her through pros/cons of her current tires. I appreciate his time in educating her, directing his conversation towards her (I, mom, was trying to hang in the background to allow my daughter this "adulting" lesson). He never talked down to her, made her feel comfortable with her decision & answered all of her questions. Thank you Vincent for taking the time needed to helping this next generation make informed decisions! Stacy read more

I called this morning at around 9 AM. I spoke with Vince, he was very polite and knowledgeable. He provided me with the best price and detailed info on the service that would be included for a new set of Michelin tires. He then set me up with an appointment at 9:45 AM. When I showed up I was greeted as I was walking to the door. Their service was exceptional. Miguel even replaced a cap for my bmw that had been missing for quite a while. Thank you!!! read more

Luis at discount tire went above and beyond to help me perfect my wheel and tire setup I had purchased at an entirely different location. He treated me as if I was a long term customer of his own and I could not have asked for a better experience. Luis and his staff handled my frustration with professionalism, empathy and quickly came to a solution. Luis will go a long way with his career if he continues to take care of his customers and situations they way he handled mine. Thanks again Luis for your incredible service and I can assure you and DiscountTire Plano I will continue doing business with you and your staff for many years to come. The tires and wheels are riding as smooth as can be now that you and your staff took the time to perfect the balance & replace the tire that had high spots out of your own pocket. This is something I would only expect out of the location I purchased them from. read more

Discount Tire - Tires Near Me - Plano, Texas

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Krzysztof, is the guy to see at this location!! Amazingly helpful, great attitude and he knows his tires! Yes, his name is krzysztof, not a typo haha !! read more

I took my car initially to Costo to have a bolt removed and tire repaired. Costco was not able to help me based on the type of tire I had. They referred me to Discount Tire. I walked in at 5:30 (they close at 6). They looked at my tire and confirmed that it could be repaired. They worked me in and said it would be done by 6:45. They were spot on with the timing. I also learned that they are the preferred vendor for Rivian. Being a new Rivian owner, I did not know that but will definitely be brining my vehicle to this location. The guys went over and above and did it in 100+ degree heat. Thank you! read more

Went to this location to look for some new tires for my Nissan. Krzysztof was one of the sales associate that assisted me with any questions I had about brand and size for my tires. He was very helpful and attentive definitely coming back to get my full set of tires at this location. read more

Predictable and consistent. They are thorough and communicative. I wish they schedule the preventive maintenance they sell you, all and all good experience read more

Yea they will do the service time within the time frame that they say but not with care for you vehicle. I know that if this was one of their cars they would be careful putting the wheel back on to not knock into the brake. Well whoever installed my wheels didn't have much care and took a big chunk out of my caliper. Get your quality up... read more

Discount Tire - Brake Caliper Chip - Tires Near Me - Plano, Texas

Friendly knowledgeable staff, efficient garage, couple of guys have a good sense of humor yet safety first. Prices are low on tires and the mandatory add-ons get you. Sort of like $4.99 for product and $20 for S&H thing. Means basically that that the prices are basically average to a tad higher than the mean. Good experience, good product in stock, no hassle, clean waiting room and great windows showing the bays. read more

I don't know what part of this HORRIBLE experience I want to start with! So her we go first, the wait in line took like 45 minutes alone noooo exaggerating. Like they had one and then 2 people. The service took 2hrs to replace the tire. I had a flat so I had to go their .. in hindsight I should have went to Costco or even Walmart . So I went back to work. They called me and OF COURSE THE TIRE WAS NIT FIXABLE... go figure... so of course a tire was I was quoted was going to be 240.. ok whatever..... when I get ther my bill is over 300 ... I look at the receipt and the tire they gave me was 280... I inquired and they guy say " oh I thought you wanted that one" you didn't but whatever.. so he tells me ... we will have to take that one off and put the 240 tire on... I mean it's only 4 hrs later... why would I want to stay another 2 hrs for that... I FEEL LIKE UTS A WHOLE SCAM!!! LADIES BEWARE!!! Find an honest tire shop .. DISCOUNT TIRE IS DEAD TO ME !!!! read more

My car sensor came on today telling me to check my tire pressure. I went to Discount Tires because it's convenient. I was told that I needed back tires and I should park my car and go in to see what they have to offer. I was shocked as I just purchased tires in January. I drove around the corner and went to Costco to have them check my tires, they my tires were perfectly fine. I feel like Discount Tires was taking advantage of me because I am a female. Very disappointing and I will never go back there again. read more

Excellent service. Thank You Matt and other workers in discount tire. I went to pep boys on Addison area 2 weeks ago because of my BmW gave me message flat tire warning. I wait 3 hours then pep boys said that there is no flat tire but just low air tire pressure so they just fill up air then i visited to my husband home Atlanta for 1week came back home . In my garage i found tire flat one of my church member recommended Discount tire near my home so i brought my car to Discount tire today. They said couldn't repair because of driving flat tire . So They ordered it for me today and fix it and rotated tires w/o charge- free. Awesome service God bless them all of you working in Discount tire and God bless Discount tire store. Thank you so much!! read more

It's no secret that I'm a fan of Discount Tire. Each time I visit one of there stores something impresses me. When I visited this store the salesman the helped me was professional and even went far enough to show me the price on-line on the same tire I at Costco. He not only beat their price, but lowered it to meet an even cheaper priced tire. As I sat waiting for them to install for new tires, I couldn't help but notice how polite and professional everyone was at this store. The only head shaking moment came when the technician couldn't find the wheel locks, he quickly suggested that they break them off. Hmmm... No, just look a little harder. After a call to the wife, we found them in the glove box. Overall though, I am still a fan and glad this location is so close to the house. read more

Discount Tire - Tires Near Me - Plano, Texas

The guys here are amazing! It was busy but they kept acknowledging me until they got to me. All the agents are very friendly, polite and not pushy at all. They told me what was going on with my tires, gave me options and let me decide without any kind of sales pressure. The place is clean and efficient. Very happy customer. Shout out to Krzysztof and Michael George!! You guys made my day. So professional. Love it!!! read more

My husband and I brought my car in to get new tires. I had previously purchased the Tirelli scorpion zero tires here a year ago. A guy named Justin was working the counter and he helped us. Beware, he sucks! We told him the tires we needed and he said they don't have those tires. Weird because we purchased them here. He told us they don't carry the tires and once again we told him we got them here. He pulled up our account and was able to see we purchased them here previously. He then changed his wording and said they just don't keep them in stock because no one uses those tires. Really? No one? It's a sport tire that came on my vehicle. I find it VERY strange that no one would use the tire. I can't be the only person in the world to use them. He presented us with another tire that was $100 more. We told him we wanted the tires we requested. We asked that he call the vendor and have some sent. Justin got really annoyed by this. He made a call to the vendor and ordered the tires. He made us put down a $50 deposit for the tires and said he would call when they came in. When the tires came in we brought my car and Justin said it would be an hour and twenty minutes to put the tires on and that he would call us. Two hours later and still no call we decided to go in. No one was inside so we had to wait a bit. Finally when Justin came we told him we were there to get our car. He said it would be $550 and asked for our card. He didn't even bother to review the charges so we knew what was done. My husband ask him to review the work done. Justin looked at him for a second as if my husband was joking, then turned the computer monitor and pointed at the screen and said "there." Lol thanks buddy. When we had paid out and gotten our receipt, Justin handed us the keys. I asked where the car was because I noticed it wasn't in the parking lot or pulled up front. He pointed across the street to a separate lot. Seriously?!? I have a baby with me and you park my car across the street, yet I'm watching all the other tech's park peoples cars in yalls lot. Some were even nice enough to pull peoples cars up to the front and park it there! When I got in my car and turned it on, the tire pressure light Carmen back on again. I pulled my car around to the tire pressure check area and the guy working it told me to pull into bay 2 so they could turn it off. I pulled in the bay and saw Justin coming out to me. In the most annoyed tone he asked "what's wrong now?" Just to be a pain, I replied back "I don't know, you tell me!" That annoyed him more and made me laugh a little inside. One of the techs brought over a little electrical box of some sort, did his magic and said everything was ready to go. No comment from Justin of course. He just went inside without so much of a "goodbye" or "have a good day." Overall I would say this is the worst experience I've ever had at a tire place. Justin is miserable to work with. He obviously hates his job and doesn't like working with people. If you go to get tires make sure you work with someone else! read more

I was visiting a friend for Christmas, and my tire got a nail in it. It never ceases to amaze me how the team at Discount Tire treats you like royalty whether you're buying nice tires or whether they are performing one of their legendary free services. Louis and the other guys took great care of me, and made sure that my tire was repaired and I was good to go for my drive back to Austin. Thank you Discount Tire team for consistently providing care and excellent service for your customers. I have gone to Discount Tires for 20 years now in a different city, and it is a beautiful thing to see that it is consistent across the locations. I'm not sure why people go anywhere else! read more

What else can be said to this bunch of great looking, energetic young men, eager to take care of this blond (not me, silly... My car)! They have always been professional, fair and quick to get customers in & out. Thank you, Woody, and the team at this Discount Tire location! read more

Discount Tire - Tires Near Me - Plano, Texas

I went there to replace one tire because I had hoped a curb and busted it. It turns out after examining my tires that the tread was low on three of them and the fourth was not far from being to low. So I just decided to replace them all. When the sales associate and I went back in well I thought in my mind he would try to sell me the most expensive tires. He did not and I got better tires than what I originally had. They were also less money. I would definitely go back the time was quick, they were professional and I am a happy customer. read more

Have bought tires for several, cars, trucks and trailers. They have always been courteous and helpful. Will price match which makes it a no brainer read more

Excellent customer service. Barry the manager was very helpful in repairing a tire patch. Friendly service and they waived fees for the service. I will return for future service here due to the friendly, low pressure service. It does stay busy on weekends so make an appointment if you want to get out on time! read more

Discount Tire - Tires Near Me - Plano, Texas

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Who enjoys going to a car repair place?? Discount Tire makes it as smooth and quick as it gets! I have always been impressed with this chain overall and this particular location did not disappoint. I recently moved to this area and this was my first time at this location. They had me in and out in under the time they promised and that was during a huge rush! Such great service! I appreciate it so much and will be back! read more

I made an appointment online for a tire rotation and balance. Showed up on time never knew of it really helped to make an appt or not but the nice young man helping me said it does and they will get you out in a hour or less. Good to know. Everyone was so nice and kind to all the customers coming in. They acknowledged all that walked in the door pretty quick letting them know they knew they were there. They seemed to juggle all the phone calls well also. My tires were done in less than 40mins and I was in my way. Thanks guys! read more

I use a lot of tire shops 3-4x visits a year with race tires and discount usually has really good service regardless of location. I come back to this one and the inwood location almost as much bc they are pretty quick in the shop and the staff is extremely helpful/nice. read more

They are great to you when you are buying something... BUT DO NOT COME HERE FOR AN AIR CHECK!!!! I have been multiple times, and most of the time it's about a 30 min line. Today however- I have been in line for over and hour and have moved up ONE car length. There are about 20 cars in front of me still and I have been here over an hour. read more

I DO NOT RECOMMEND THIS LOCATION Typically, discount tire does a great, and they have on my vehicles. Actually, they service and speed I will comment on later. The main problem is what happened to my porsche. I ordered tires a week ago, they came in, and I made an appointment in advance. No issues there. Got there early, gave them my keys, and started to walk over to home depot for some diy projects at home. The guy driving it went into bay #2 and started driving it on their ramp. I didn't think anything of it. Came back and my car was in bay#1 on car jacks, which looks right. HOWEVER, they never wanted to say why they switched bays. I will tell you why. On the ramp, they hit my side skirts, damaging them, and moved the car to bay one so they can use the jack stands with pucks. I have a claim with the company about this damage. Anyway, I did not know this happened until I walked out and when I was getting in, I noticed my side skirt coming off. I went in, and I spoke with Barry the manager. However, he stated discount tire will do nothing about this because of the aftermarket installation and etc. It is lower, and they are not liable. When i asked about their video surveillance, he said they had none. When I asked about who worked on it, he stated they used jack stands with pucks. When I asked about why it was switched bays, he stated it never was switched. He reinstated discount tire will do nothing about the damage. He did state he would start a claim, and I called to make sure this was started. One a previous note- Discount tire has worked on this car twice, without damaging it. Actually, they have done a good job. This location has worked on this car. In the past, discount tire has worked on my BMWS, lowered with aftermarket side skirts, etc. No issue there. Poor business practice, and the lying about the bay. damaging my car, and putting the blame on cars specs. So wrong in many ways. read more

Great job very professional The greatest prices in town customer service the best free bottle water while you wait nice waiting room I made an appointment I had to cancel the first time I had to reschedule it was no problem I was in and out in about an hour. I ordered my tires online and they were there in about two days great job been using discount tire for about twenty years now. read more

I had a nail in my tire and they patched it for free! Great work here and I really appreciate the men who helped me

Showed up at 430 to have a flat tire fixed. I had already removed the wheel so they just had to patch it. They were having everyone wait in their cars outside and a tech would come to you. No biggie, except they didn't pay attention to which cars were showing up when and two cars who arrived after me got attention first which pushed me into a longer wait. Then they say 1.5 hours to fix it, no problem I'll drop it and come back when ready. But then they never called before they closed so I figured maybe they were a bit behind and would call a few minutes after they closed. Around 630 I drove up there to find a closed store and nobody there. I guess my quick patch job was too much for the day and now I have to make another trip in the morning and be late for work. Unacceptable customer service. read more

Came right when they opened because I know how busy they can get. First through the door and got my tires handled quickly. Very fast service and nice guys who work there! So close from where I live and work so that's super convenient. Would recommend 10/10 if you come in early. read more

Wow- how quickly does road tax, safety inspection and vehicle service tick over. This year all the planets came into alignment and everything had to be done in the same month. I dont normally review none food places, but I was so happy with my experience here - I just had to write about it. I love my car, its a luxury sports SUV. It leaps out of its shoes when I ask it too and in handles like its on rails in all conditions - rain snow or shine. Ive owned the car since new, and Ive never bought tyres in the US before. Meh, I thought - Id stick to the kind that came with the vehicle, then set about pricing for new shoes on line. I renewed my membership at Costcos and off I went. Costco was a heaving mass of people over the weekend - so too was their tyre bay. I sort of felt like a battery hen get squirted my daily ration of food and water, after being told they couldnt fit me in. Disappointed I drove home and happened to pass this discount tyre shop and pulled in. I had never heard of this place before. As a walk in - the customer area was clean and well air conditioned. It had the compulsory tire and custom wheel displays. other folks were comfortably waiting, reading a book or magazine. The joker who served me was courteous, and genuine, stepping me through the process of tire selection. He knew the manufacturer supplied tyres and walked me through a few other options comparing performance and quality against price. The bloke was well informed about the products and eventually steered me to some bridge-stones of equivalent quality but for a much better price than what I already had. This guy was no nonsense - friendly and Non hard sell. He let me lean over the counter and look at his computer screen as we talked. He won my confidence, saved me a boat load of money (at least a meal and a few beers worth) with an additional $70 manufactures rebate special. It is now 4:45 and they close at 5. I was expecting the "can you come back tomorrow so we can fit them sir. It didnt happen - "we'll have those on you car in a jiffy". Come bill time - the guy who served me went through the itemised bill, and explained the few extra's for things like tire pressure gauges ect for the electronic tire monitores etc. No surprises, and all above board. He asked me where I kept the lock nut for the wheels and then then the guy grabbed my keys and drove the car straight into a by when the magical tyre pixies started to get to work. The guy who served me drove my car - the tire pixies did not so props for not getting my car dirty. The waiting area was clean with complementary chilled bottle water, and coffee. As I read my book a guy must have swished by 2 or 3 time to remove any trash - in fact I had to keep my water close to me otherwise it would get cleaned up. There were no sweaty grease monkeys in the customer area, and the place did not smell like a typical tyre shop / garage in mid summer. 5 o'clock came and went. As they locked the door the guys told me not to worry they'll get it done. I watched through the observation window to make sure the job wasn't being unduly rushed. Once the job was complete. hand over of keys, wheel lock key, run through the bill again, instructions on how how to claim the additional manufacturers rebate. Quick inspection of the car, and we were done. In all it was an A1 experience - quick - efficient, and a good deal. Who would've thunk getting new tyres would be this easy. Thank you Discount Tyres for exceeding my expectations. 9and staying a bit later to finish the job properly) Foot note: I also watched how the guy handled a little old lady and another lady who wasn't very confident about tyre buying. Very friendly with NO high pressure sales (pun intended), just sound and competent advice. Ill recommend this store to my friends. read more

I've always been a fan of DT, but on this particular Friday evening, at about 4:30 PM, I found myself with a pending flat and just across the Tollway from this store. I limped into the parking lot and found Jud, the manager, who checked out my about-to-blow-out rear tire. He didn't have it in stock, (damn the dealer who loaded "cool wheels" on my car) but he checked two other sources: his own supplier and a competitor down the road. The competitor had it in tomorrow, but so did Jud, tomorrow. And Jud had it for a few bucks less. I personally love merchants who will sacrifice a sale for the sake of a customer's convenience, so I said I'd wait until tomorrow. Jud loaded up my car with a loaner tire (since my spare was limp) and trusted me to come back tomorrow, which I did and got my fresh, sweet new tire. Loving me some Discount Tire in Plano! read more

In the tire business, nobody does it better. Textbooks on customer service could be written by observing how this franchise handles its customers. The sales staff is extremely knowledgeable and friendly, providing compassionate advice without any high-pressure sales tactics. Service is fast considering the high volume of customers at any given time. I recommend buying the tire replacement certificates on all your tires. Bought a set for my Carolla in May and took a nail in the sidewall yesterday. Thanks to the tire replacement certificates I purchased, Discount Tire is replacing it at no cost. Like all their stores, this location is always well stocked and most likely has exactly the tires you need. Also, be sure to take advantage of their free tire rotation service every 6000 miles. I've been a happy Discount Tire customer for over ten years. You won't find a better deal on tires than right here. read more

I think we all know that buying tires for you vehicle isnt much fun and usually expensive... Here they made it about as easy as it could be...but I had also done quite a bit of research as to which tires I wanted. I happened to go in when they were not busy and since they had my tires in stock, they were able to get my truck in very quickly and out in about 30 min. If you ask me, that is pretty darn good service. I guess these guys knew something about customer service because they were putting tires on a Maserati and nobody in the waiting area was complaining. Speaking of the waiting area, it was very clean and had a mini fridge stocked with complimentary water. Heck, even the work area was clean and the techs were in the shop singing (not very good however), joking and laughing as they worked. Whomever worked on my truck was nice enough to let me know that my truck did not have a spare in the back and they saved the best of my old tires to be put on a wheel that I'll have to buy later. I guess it would have sucked for me had I had a flat and wanted to change the tire myself... read more

I've been a customer at discount tire for years and I've always had great service. It doesn't matter if I go in North Carolina or Texas, the service is still great. This was my first visit to this location and they were very fast and friendly even with me going in an hour before they closed for the day. I was able to get the same tire that the BMW dealership wanted me to get but I saved $300. Discount tire will continue to be my go to tire place. And it also helps that they repair or replace your tires at any of their many locations if something happens. read more

Josue at Discount Tire gets kudos from me! I got there just after 6pm. I had just left work and my check tire pressure lights went on. I have a 45 minute drive home and was worried about the long drive home. The free tire check was closed. I asked this young man if he could help me. Josue stopped what he was doing to help me. I really appreciated his service! He aired up my tires and I was on my way. I always get my tires at discount tire and this is one of the reasons I love Discount Tire! Thank you Josue!! read more

I've been happy with Discount Tire until now...including over 10 new sets of tires on our 4 vehicles over the last 10 years. Anyhow, their insistence that I pay $8 a wheel (over new tire price) for TPMS rebuild kits was troubling after 80k miles on that car without any TPMS trouble. The tires were fine for the first 10k miles, but then a slow leak developed in one...not in the tire and not in the rim. The first time I took it in they declined to look hard enough to sort it, bad mouthed the last guy to touch the tire (Discount Tire a few blocks away), and reset the system to get me off the lot. Now 5k miles of fighting a slow leak and trouble lights later, they offered 3 theories before agreeing to actually inspect the tire. I type this from their lobby as I wait for that, but only after overhearing and seeing them make a note to replace the tire at my expense...still having not looked at it. Discount Regional Manager, My plates are BFM3437 and the tech's name is Robert. - Mel read more