I am the proud owner of a 2014 Volkswagen Beetle. I make it a point to keep my car in excellent condition and I try to take it to the best automotive dealerships. I purchased the car from McDonalds Volkswagen in Littleton. About a week ago, the radio/telephone began to malfunction. I didn't have a clue of how to fix the problem so I called McDonalds and asked them. The man that I spoke to said that I needed to either buy a new radio at a cost of $2500 minimum, or I had to buy a new Bluetooth unit at a cost of $1500. I asked if there was a software update available, because I thought that might be the problem. He said no, not for that year. Told him thanks and hung up. Decided to call Emich and happened to dial the number for the Boulder installation. I was fortunate to be connected with a young man named Carlos, who was heads and shoulders above the guy at McDonalds. When I told Carlos the problem, he said to delete the connection between the phone and the car. He said it was like a reboot for both systems. I did as Carlos said, then reconnected to the Bluetooth for the phone and car. It worked perfectly! I am very pleased with the service that I received from Emich, and I am very happy that I was lucky enough to encounter Carlos. He is a young man who knows the cars that he is dealing with, and he is also an excellent ambassador for Emich, due to his wonderful customer service abilities. I have determined that I will now have the service of my car done at the Emich installation in Boulder. Although it is a good distance away, it is worth the drive. I am so impressed with Emich now, and I will not be returning to McDonalds. And...give Carlos a raise! He deserves it! read more

Jered Beeman! I had to bring my GTI in for service, with some issues it was having and jered was a hudge help with the whole process, and it was a smooth process for me and jered , I would recommend jered for Volkswagen service, he has been a hudge help with me, I will be bringing my car to him when it's needed and my grandmothers bug! I have had no issues with jered, has been a bug help and would keep working with him! Thanks jered for everything with the process of the GTI!!. read more

Bought a car from Emich VW and they were wonderful! Had a slight issue with the title on my trade in and they were beyond helpful and patient for me to resolve the issue with an out of state DMV. Doug L in Finance was really awesome in helping us keep resolve the issues and even would call me back on his day off to ensure we were still on track with the resolution. Everyone we interacted with there was a total joy to work with! Thanks for an easy and hassle free experience. Plus, we love the new car! read more

We had a very easy and positive interaction with Emich. We needed to find out what work we had had done two years ago when we brought a car in as we are going to sell it. Chelsea took care of us immediately! She emailed us the work that we needed and it was easy to deal with. We really appreciate you guys. We will continue to let people know if your excellent customer service and care! read more

Horrible experience! I overnighted a check for $5,500 to help my daughter purchase a car. Dealership took my check to Nancy Alpizar at First Bank on Pearl street. Dealership deposited my check for $5,500 and First Bank withdrew an additional unauthorized $7,000 out of my account. First bank used the check number from my authorized check to take an additional $7,000. It has been 8 days since the fraudulent withdrawal. The fraud department has been alerted. No reimbursement and zero sense of urgency on dealerships part. read more

Thank you Mikey! My car is running GREAT! Like 0 to 60 in a moo moo second GREAT I didn't think I was ever going to get her back in running condition but thanx to you she healthy and happy! Thank you once again and I will see you for her tune up at 127000 miles. YOU ARE FORBIDDEN TO LEAVE EMICH cause your my new Dr. For my Passat. Nancy Bell read more

Emich Volkswagen - We don't do it often(13 yrs and 121,000 miles later) but when we do, we do it right VOLKS ALL THE Way - Auto Repair Near Me - Denver, Colorado

Just purchased a vehicle through Emich Volkswagen and had a great experience. We worked with Chris. He respected our time and was helpful without the pushy salesmanship. All told, it was one of the smoothest auto transactions I've been a part of in my 30 years of buying-selling cars. read more

The service here is great. From the sales experience (nov 2019) to our continued maintenance (2yo messed up the seatbelt plus other routine checks) everyone we deal with here is friendly, helpful, courteous. So glad we bought our Atlas here! read more

I have NEVER been so disappointed with a service. Yes, it was within the quoted price and time. But the actual work was so shoddy it almost caused my engine to seize. Same day of service, I noticed oil puddles when my car was parked for a bit, but unfortunately by the time I went to drive again the service department was closed. I called Emich's number, the lady that answered the phone told me my car should be fine as long as the engine light didn't start blinking. Even I know by that time you're already in big trouble. Then she asked me how old my car is. That doesn't matter. Doesn't change the fact it wasn't leaking before the service. Or that it was down over two quarts in six hours. Lucky for me my man thought to call another establishment we've gone to before and they agreed to help out. When we got there, there was a trail of oil where I had driven in. Emich's team also "adjusted my tire pressure" to ten lbs over recommendation. I'll take my complaint up with their department Monday, but I wanted to make this horrible experience known. Update: I give credit to Emich for keeping up on reviews and reaching out to see what could be done to correct their mistakes. I still don't think I'll be trusting my vehicle with them again but appreciate the owner and service manager's efforts. read more

Emich Volkswagen - Oil puddle and trail - Auto Repair Near Me - Denver, Colorado

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Super rude on the phone about replacing a key. Not helpful and felt like I was putting them out to get help getting the key. I can't order one over the phone bc they want me to come in to prove ownership. I lease my car from them. I have a vin etc. Absolutely ridiculous. I have no car to get there. The key I have just broke. You'd think they would work to make it easy for their customer. She said I have to come In to order. When I had an Acura, they went above and beyond for their customers.I work in service and it was pathetic how it was handled. The lady in the parts department should not be working with the public read more

I'm updating my review as they did reach out and promptly resolve this issue after I posted my original review. After an inquiry, the first time they tried to send us our title was on time last year after we bought the car, however it appears that the package was signed for and then never properly delivered (aka not the dealerships fault). However, when we originally communicated with the title department earlier this year and gave them our corrected address, it was incorrectly sent out and then our subsequent attempts to resolve the issue were ignored until we posted the negative review. While it was a stressful situation all around, I appreciate that it has now been resolved. read more

They do not honor appointment times. Be prepared to sit and wait around for over 3 hours even for something as simple as an oil change. Completely unprofessional. read more

Absolutely do not take your vehicle here for repair. You'll end up with more problems than when you brought your vehicle in. They tried to charge us a hefty price to repair the additional damage they caused to our vehicle and wouldn't take any accountability. Customer service is terrible. They are not knowledgeable in repairing Volkswagens and we now have to take our car to a different repair shop to fix the damage they caused. read more

GROW UP ! This is the second time I have taken my car to this dealership. This is the 2nd and last time I will take my car to this dealership. Purposefully the handle to the lumbar support has been ripped off the drivers seat and thrown on the floor in front of the back seat. This is the 2nd time this has happened. The first time I thought was just a stupid weird event. Talked to service advisor who was nice enough. Told the service advisor to speak to the mechanic or who ever and tell them to GROW UP. There is no reason for this stupid juvenile behavior. I would not recommend this dealership to anyone. read more

Horrible service/parts department. No communication and they did not even return my spare tire to the appropriate slot in the trunk after replacing. read more

I bought a CPO 2021 VW Atlas from Emich VW. I was told it went through a rigorous CPO validated inspection and everything was "good to go". What they failed to tell me was the breaks weren't look at, or if they were they didn't bother to fix them. I've had my 2021 VW Atlas for less than 2 months and drove under 1k miles in residential areas. I drove it to the mountains this weekend and the car started to rattle uncontrollably. Come to find out my front AND back breaks and rotors were all worn down and needed to be replaced. The mechanic pointed out several heat spots on each of the front brake rotors that he believed were caused by the previous owner, which lead to the uncontrolled shaking and brake slippage. I tried to contact roadside assistance to get a tow/Uber, but they would not Uber me home since I wasn't in the "Denver metro area". So, I decided to call Emich VW directly in hopes their "we're a family" moto they prided themselves on when I bought the car, would help with the issues I was having. They were incredible unhelpful and wouldn't budge when I explained the issue. I was hoping for an understanding that since I had bought the CPO warrantied car less than 2 months ago they would have offered to replace the breaks/rotors. I had to pay $750 OOP to fix the from breaks and have to go back to fix the back breaks. I'm incredibly unsatisfied with this VW dealer. read more

Don't shop here if you are a woman. I learned this the hard way. This place has a total bro culture and they all think it's OK to make fun of women who are shopping for cars. The inappropriate and very uncomfortable behavior that I was subjected to came mostly from Andy (their financing guy), but the other guys were in on it and no one stopped it or apologized. I'm telling all my colleagues at Google to avoid this place. read more

Really appreciate the EV chargers on site! This is a busy location, and if the chargers are blocked, staff is friendly and accommodating in freeing up a charger. Thank you Emich! read more

Always great service and friendly staff. Kudos to the service manager Todd! I've had many VW's over the last 20 years and Emich is quite consistent in living up to providing a world class experience. read more

Parts department was very helpful and verifying a part fit. Thank you!

Hands down the worst VW dealership I've ever dealt with. From day one to now (about a year). This is my 5th VW, so I'm no stranger to the dealerships. I'm sorry but this place has the rudest people on the phone. I'd rather call comcast. read more

Independent mechanic diagnosed cracked EGR tubes, causing exhaust leak into the cabin of my 2010 Tuareg TDI. As it was covered by the emissions warranty I took it to Emich. Took them 3 hours to diagnose and agree. The service rep, Jared, set another appointment for when the parts came in. At the second appointment they said it was completed. On the drive home I noticed the exhaust smell was worse. Read the service receipt and they didn't find the cracked EGR tubes but replaced the 1, 3, and 5 injector seals. These are easier to replace and Emich could charge VW more to do that. Took my car back to the independent and he took 15 minutes to access the cracked EGR tubes and took a video. Took it to another VW dealer who agreed with the assessment. The most disappointing part of Emich is the service rep didn't communicate what they were fixing and that they didn't agree with the obvious diagnosis. Won't be going back to these scammers. read more

So I totally love Emich! More to the point I love Tony and Jarred in the service department. I've been going here to get my 2005 GTI serviced for the entire 2 years I had the car. They have outstanding customer service! Sadly my little beast had an electrical issue (I blame gremlins) that was so intermittent we couldn't get it resolved. They offered me very straight forward advice, including when I should cut my losses and look into a new car. I recently purchased a 2012 GTI (notice a trend..?) that will be following its predecessor's footsteps and get all it's service and love from the guys at Emich! read more

Fred - the owner is a liar. Would love to say nice things about this place but come on. I brought my new car in because of a warranty issue, Fred and his crew must have driven through barbed wire when replacing the window. When they returned it to me there were literally scratches all along the panel around the glass replacement. Also scratches on the base from when they took the panel off and rested it on concrete. No it was not my fault Fred, it was yours. How on earth would I scratch around the exact window panel you replaced. I hand wash my car every time. Zero percent chance I put scratches around the EXACT PANEL YOU REPLACED. The only 'outside influences' that touched my car from when I dropped it off to when I picked it up were your workers. I went back to my local dealer and the confirmed it was 100% the fault of your service crew. Man up and admit you run a terrible service operation Fred. You have more than enough time to respond to reviews, perhaps use this time to check on the actual vehicles you put back on the road?? It really would be much better for your business. read more

I have been to almost all of the Volkswagen dealerships in Colorado and This one is the only honest dealership. The salesperson told me what exactly I should do prior to signing another lease. He cares about my budget and wants instead of trying to sell me the most expensive cars there that don't fit my needs. He was very professional and polite during the whole process. The dealership has many options and it is very clean. Everyone there has a smile on all the time. Highly recommend this place if you are looking forward to get a vehicle. read more

Went to dealer to see an Alltrack. Sales Assoc. Rianna was very knowledgeable, courteous, and helpful. We decided the car was a little smaller than we wanted so Rianna directed us toward the Tiguan and explained the good points about it, even saying she had one. The vehicle looked, rode, and drove impeccably, but I personally like much more power. We did not buy thIs car but I highly recommend this dealer, Rianna, and that you check out the Tiguan. One more comment... the price and financing were excellent. read more

I went in for a oil change that cost $93 and some change for 6 qts of synthetic oil and a oil filter. The mechanic pulled my cabin and intake air filter out and videoed it, sent it to me, and then sold me on the pair. I walked out paying $250. Not thrilled with the cost.Thank you for the service and upfront pricing. read more

I am a fan of Volkswagens and have owned 3 but I need to tell this story as a warning: I was driving my 2010 CC from New York to California and had just left Omaha, NE when I heard the sound of a bad wheel bearing. Having replaced one before, I recognized the noise but am not a mechanic so I stopped in Denver and took it to Emich on a Thursday evening. I was told that they diagnosed it as the driver's rear wheel. The service agent Jered told me that one of the lug nuts was stuck, either rusted or cross-threaded and they would have to "drill into the nut" in order to remove it. He explained this might cause some scratches or slight damage to the wheel. I'm familiar with a bolt extraction method of drilling into the middle of a screw or bolt for better torque, so I approved drilling into it. A few hours later Jered called and said it wasn't working, they would need to take an air-chisel to it and heat it up. I told him that I was not comfortable with escalating to using the chisel. That I told him this explicitly is important to what comes later. He said they wouldn't be able to fix it until the following Wednesday. Since I was on a timeline I just came and picked it up, paid $202.50 for their labor and kept driving. My mistake at this point was not examining the wheel closely before leaving. Once I did I was far away from Denver but realized they had severely damaged the wheel and clearly taken a chisel to it (and heat). Look at the pictures I've posted, if you were in my shoes and saw that, would you think to yourself, "Yup that's exactly what I told them to do"? I made it as far as a VW dealer in Las Vegas the next day and the service agent there was shocked, "They definitely took a chisel and heat to this. You're not supposed to heat these things... We wouldn't have let you drive away like that... We wouldn't have charged you for that kind of work if we couldn't finish the job... I can't believe a VW dealer did this" So I reached out to Todd Ellis the service manager at Emich to see if they could help pay for the cost to fix their work. He said they didn't have the right sized drill bit and hadn't seen that kind of thing before but that I had authorized Emich to do it and to take it up with the shop who put the wheel on wrong. I asked to send him pictures of the damage and follow up. My explicit ask was to be refunded for the labor I paid for at Emich and the cost of fixing the damage his team caused. After the Vegas dealer removed the wheel (I had to buy a brand new wheel) and replaced the bearing (which had to be destroyed in the process of removing the wheel) it was discovered that the passenger's side wheel bearing was the problem all along. Replacing the driver's side didn't fix it, meaning Emich misdiagnosed all of this in the first place and this should have been avoided if they had diagnosed it properly. I explained all of this to Todd in an email and his response was, "I spoke with the general manager about the situation... I don't feel that we should be responsible for any of the charges you incurred... Wheel bearings are relatively easy to diagnose and I stand behind my technician's diagnosis that the left rear wheel bearing was bad. Whether we replaced the bearing or another shop did, it still needed replacement. I would hope that the shop that ended up replacing the left rear wheel bearing would not just throw a wheel bearing at a car without verifying that in did, in fact, need to be replaced." I called Volkswagen customer service directly to ask for help mediating, because I had reached out to Emich's parent company and got no response, and wanted VW to know that this was not the experience any customer should expect from an authorized dealer. I asked the VW case manager to ask for more evidence that Emich's diagnosis showed no passenger side bearing damage. Now speaking to the VW case manager Danielle, Todd told her that they had heard the noise while driving the car and diagnosed as the driver's rear wheel. Because they couldn't get the wheel off to fix it, they had no way of verifying if the passenger's side wheel was also damaged. This means they must have done it by listening alone. The big kicker here is that as Todd said wheel bearings are easy to diagnose. Except you don't do it just by driving around and listening. I stood next to the mechanic at the Vegas dealer when he diagnosed the passenger wheel. You put the car on a lift and spin the wheel by hand. You can audibly hear the bad bearing clicking as the wheel spins. A quick google search reveals this method as well. This validates that Emich misdiagnosed it, then went ahead anyway without the tools or experience to finish the job, charging me for their labor and refusing any accountability. I have pictures, invoices, notes from phone calls and every conversation that back all of this up. Emich refuses to take any responsibility and I ended up paying well over $2,000 to fix what should have cost a few hundred. read more

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Overheard salesman degrading a customer. He assumed he couldn't be overheard in the confines of his little office. Emich lost a sale that day. Situational awareness boys. read more

Not the best VW dealer in town, by far. Service department lacks significantly in friendly and knowledgeable staff. Chase in parts is a go-to but anyone else is a waste of time. Have interacted with sales, but given services shortcomings I won't be! Also, the new facility is poorly laid out, and makes navigating challenging and unsafe, in my opinion. read more

I just bought my new car. It couldn't have been easier, and the people were super friendly and high integrity. So glad I made the drive! read more

Emich Volkswagen - Auto Repair Near Me - Denver, Colorado

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Originally took my vw cc March 19th, simple request oil change and new wipers, I was waiting nearly 2 hours and I had to go ask if my car was finished, it had been finished and no one informed me, I pay they didn't take the discount off, walk to my car and they didn't replace my wipers.. 2 hours and couldn't fulfill a simple task. Beyond frustrated I called the service manager who made excuses for the tech and ultimately apologized. Now my car is in another vw was 2 qt low on oil... a month and a half later, now I'm not blaming emich for this it could be multiple reasons for this. Anyway the new dealership needed the copy of the invoice to prove I recently had the oil change due to warranty coverage issues, so I call emich and ask them to email me the copy- she said not a problem, no email hours later I call back she mispelled my email, hour later almost closing time at this point no email. I call back and she's not in anymore, new lady "let me try to find your original tech" she cant, I specify how everything was an issue when I brought the car in and now it's a issue just getting a simple invoice... needless to say after 10 minutes on hold she hung up on me. I was requesting a invoice not the holy grail. Take your car ANYWHERE else to be serviced. read more

At the end of August, I purchased my third VW from Emich, a 2017 Jetta GLI. Doug McGuirk was my salesman (2nd time with Doug) and Tyson Schreurs, who was my salesman for the first VW, handled the finance piece. Tyson's been involved with all three of my car buys, and that isn't by accident. I requested them both for the third purchase. Doug and Tyson are both easygoing and knowledgeable, and each experience has been no-pressure. There was a minor issue with the steering wheel, which the service department was able to fix promptly the next morning. I've price-shopped the other VW dealers in the area, and Emich consistently has the lowest prices. That, combined with the fact that I can walk in knowing I'll be well taken care of, is why I keep returning to Emich. read more

***Warning: offers $100 discounts for a 5 star review. Absolutely the worst experience I have had. Only come here if you want the salesperson to mislead you, then pull the ole' texas switch on you right before you sign the papers. They didn't tell me the car had hail damage until I agreed on the price! That means they bought the car with hail damage, filed an insurance claim, then put the car back on the lot at the normal price. Plenty of other car dealers in Denver, no need to put up with their unprofessionalism. Thanks for nothing. read more

I bought my car with the Auto Armor Package and Javier did an amazing job at making sure everything looked beautiful and my car was done right. When things didn't look perfect to him the first time, he actually stopped me and asked if they could try again. I was blown away by the fact that he didn't just let me go because it is something that I may not have noticed. The next time I came back it was done quickly (way faster than I had anticipated) and everything was sparkling and beautiful. Javier was very nice and spent time with me to make sure I was satisfied. THANK YOU Javier! read more

Do not waste your time buying a VW or let alone from Emich. Service department and the department who handles the booking of spots do not communicate! I arrived after exposing the continued issues I was having. They did not care in fact could have cared less. Worst service ever, car is cheaply made and all I know is I can't wait to sell the 2 year old car with 9k miles and get into the car I wanted any way: Audi or Mercedes! Repeat! DO NOT WASTE YOUR TIME read more

I called this place hours before I got there to see if a car was available. They told me it was but when I got there they told me it was already sold. I had to drive very far and it was during traffic time. It took forever for us to get a sales person and the sales guy that was supposed to help didn't even show up. Worst experience ever read more

I've been going to Emich Volkswagen for almost 8 years and I always have a positive experience. The guys as the service department are great, especially Collin. They've been working on my 2006 Jetta, which was a total POS, but they never complained about working on it. Chelsie is super sweet and always hooks me up with a curtesy vehicle. A few weeks ago I went to the dealership side for the first time and got a brand new 2020 Jetta. Our salesman, Dave, was incredibly helpful and he was very patient with me. I was apprehensive about the purchase, but he wasn't pushy at all. He crunched all the numbers for me, and he really spent the time explaining everything - took about 4-5 hours. I'm so glad I got to work with Dave, if you are in the market for a new vehicle look for him. He made this experience very memorable. read more

Well, my experience here was just straight out awful. I would not recommend this dealership to anyone. They are sketchy and don't provide you with all the fine print when leasing a car. I am not an expert in the leasing world and it felt like they thought I knew everything. A good business would make sure the customer is FULLY informed. Frankly, they did not inform me if anything. It's like I had to dig out answers. People watch the paperwork... they try to slip shit right past you. SO many mistakes- it was outrageous and so unprofessional. One would think leasing a car comes with simple oil changes and so on and so forth but they just so happened to skip the part to inform me it comes with absolutely NIENTE. That means NOTHING in Italian.The only thing I do know is they tried to sell me this waste of money traffic light for $300. The last car I had was an Audi and that dealership made sure I knew everything. I felt comfortable when leaving the Audi dealership. It has been a few months now and still have a horrible feeling about this place.I kind of regret coming here and following through with this lease. That is my fault. I just have to remind myself... this is not an Audi dealership. So, honestly, if you are thinking of coming here, don't. Just buy an Audi. read more

The people at Emich VW are simply awesome. Over the years I've owned 6 different VW's and worked at a dealership in California... Whether it's service or sales Emich is the place to go. In service, I highly recommend talking with Jered. Jered is super knowledgable, friendly and is great about staying in touch to let you know whats going on. Additionally, he goes out of his way to research warranty items in order to save you money. I don't take my cars to anyone else. In sales, Rhiannon is the person to talk to. She's helped me purchase 2 vehicles in the last 5 years and is a pro. She knows the vehicles inside and out as well as the sales/finance process and was able to answer questions for me that most sales people I've met can't. As long as I live in Denver, she's the only person I'll buy a car from. read more