I really enjoyed my experience at Fields. Diana was super friendly and really willing to work with me. I was able to do most of the sale over text and email which made the transaction very easy. I got the BMW I have always wanted thanks to Fields!!!! read more

I was aware of the Fields service and overall customer experience while servicing my Wrangler at their Jeep dealership. When I was looking at certified Pre-Owned BMW's, I specifically kept an eye on the inventory at Fields even though I'd be passing 2 other closer dealerships to get there. I was inclined to buy from them if the experience would be anything like the Fields Jeep dealership. I found an extremely clean pre-owned X5 that looked brand new and was priced lower than most comparable used vehicles in a 75 mile radius. I've bought a lot of cars over the years and every part of my experience at Fields exceeded expectations at a car dealer. I was able to test drive the car immediately without a barrage of questions. The sales person, Lisa, was extremely friendly and had a great sense of humor. She was relaxed and answered all my questions. When I returned from the test drive, I knew I wanted to think it over and do some more research on the car. She even said at one point that this is a lot of money and you need to make sure you really like it. They didn't try any of those annoying sales tactics to get me to take it home that day. No talking to the manager, making me sit there, or writing the "the deal" on the back of some paper. There was never any pressure to buy the car. I calmly walked out, did some more homework on it and came back 4 days later to get my trade appraised and then purchase the car. The good experience carried through the process. Even the dreaded finance signing was pleasant and I didn't feel pressure to buy a lot of extras. They transferred the ipass, license plate, and even the city window sticker from my trade in, to the new car while I was signing documents. The car was shiny and ready to go when I was done signing. I can't think of one negative to the experience at Fields. This was the best car buying experiences I've ever had. Bravo to Dan and Lisa in the pre-owned side. read more

Great working with Bob Borgeson in setting up a new lease for an X1! Bob was very professional, responsive and courteous. Also easy to work with manager, Alex Skouras, who helped us finalize the deal. All-in-all, very happy with our experience with Fields BMW! read more

First, let me say I am loyal to Field's Auto Group. My first Jeep was from Field's Northfield, IL, before they moved to Glenview. My first Land Rover RR L405 was purchased at Field's LR Northfield, IL and recently I just got into a 6 Series from Field's BMW. I highly recommend looking for Kris Mroz at Field's BMW in Northfield, IL. He has been with the dealership for a while now and plans to be with them for a while as well. He is quick with the paper work, gives you a straight answer, and makes you feel comfortable during a test drive. Most importantly, I think he truly understands the value of time and urgency and this is why he will be my "go to" guy for BMW vehicles. Also, If you are looking to purchase a BMW, I would say shop around for the right sales adviser and service adviser. Ask your friends or family members who own a BMW questions that serve more purpose in the long run such as having a preferred service adviser. There is a fine line between advising the consumer vs selling the consumer a vehicle. The latter has potential to create buyer's remorse while the former is actually listening to what the consumer needs and giving them options to put them in a vehicle they will be able to use and enjoy long term. Keep up the good work. read more

Terrific....can't say enough good about this dealer service experience. Absolutely great. If I was in front of a firing squad and had to come up with a complaint.....I'd have to take the bullet! We are living at a former vacation home in Northern WI but I still come to Fields! read more

This past week I needed to order a BMW key. I dealt with Dave in the Parts Department and it was an absolute pleasure. Dave went above and beyond to obtain the key for me as soon as possible! Dealing with car dealerships for the past two years, I can honestly say that Dave's professionalism, positive attitude and expeditious service is the mark of good customer service. Looking forward to seeing you all at Field's BMW Northfield again soon! THANK YOU DAVE! Carly EAFIL read more

Fields runs a great operation. But where they really excel is in the service department. I've dealt with Brandon Luke since buying my X5M, and the level of service he's provided has been second to none. Super responsive and easy to work with. 5 stars all the way around. read more

I've been having my Z3 serviced at Fields since I bought it 7 years ago. I have found their service department to be competent, courteous, and prompt. I held off on giving them 5 stars, but really...They've been really good. They have a nice, comfortable lounge with TV and internet. They have a complementary snack bar with drinks. I'm a perfectionist. Over the years, they've made a couple mistakes but each time they've made things right. They care about their customers and give follow-up calls to find out if there was anything that they could have done better. Having your car serviced can be an aggravating experience. I haven't searched around, but I'd guess that most auto service centers don't get very high marks on yelp or any other review site. Mostly, it's the people who have a gripe that are going to write a review. Well, it's time for some positive feedback! These guys jump up with a clipboard and greet me at the door. They call me "Mr. XXX" (Which makes me look around for my dad!) They listen to what I'm telling them about the car if it has a problem. They take notes. They estimate how long it will take, and they fix the problem...Usually in pretty close to the time that they estimated it would take. I didn't buy my car from them, but they did give me a loaner once. I've only gone in after work on weekday evenings because that is when it's most convenient for me. Any who...It's gonna cost more for an oil change than you'd pay at your usual express oil-change chains...but I knew what I was in for when I bought a BMW. I still love the car, and I'll keep going back to Fields when it needs service. read more

This place does everything right from front to back! I have never had a single experience here that was less than amazing. Brandon and Chris G. in service treat every customer like a VIP and that starts at the top with the Service Manager Anibal. Thanks again to the Fields BMW team for everything! read more

Love this dealership and especially their service! Brandon Luke has been my service advisor since I bought my BMW back in 2017 and has always taken exceptional care of me by always getting me in for an appointment whenever I need, getting me a loaner if they need my car for a while, and always keeping in the loop as to what's going on with my car. They've got a great little cafe inside where you can wait and grab a quick bite to eat. 10/10 would recommend! read more

Brought my out-of-warranty BMW to Fields for the first time for to repair a few things. My service adviser, Jerry, was very helpful, explained the repairs, followed up throughout the process, and made sure that everything was done right. He was very courteous, professional, and knowledgeable. Every person I interacted with: from valet to cashier were very friendly and helpful. The customer area is as good as it gets, with coffee, snacks, computers, wi-fi, and TV. Great service experience! read more

When i set up my purchase here, it was with a salesman who found it did all the work. Then when I went to purchase it, he had left, quit Fields. Hint number one in hindsight. He did all the work. Then, I was told to see another agent finalize the sale. I went back and was given another agent who was left the paperwork. The first words of the sales agent "do you have the check"? Not classy. Additionally, over time i came to realize how overpriced in service. I also came to accept it is very unfriendly down to the "cafe", who are usually too busy eating to serve the customers, despite being polite to them. They are eating potatoe chips out of the bag right in front of customers. They appear well nourished. Very unsanitary. Don't eat the chips, ive witnessed hands of unfreindly "cafe" servers helping themselves a dozen times. Don't fall for the "cafe" pitch. Stick to coffee, self serve. It is a very COLD unfriendly atmosphere. It is all about the $ there. Buyer beware. There is one really great service advisor there. However, the rest lack. "Do you have the check", was my first clue. Cold, unfriendly, overpriced, and entire focus of fields isn't so much as customer service as it is customer dollar. Not an enjoyable experience at large. "Do you have the check, first words, cold environment, totaly UNFRIENDLY. A friend of mine raves about PATRICK BMW. read more

Chris Goodrich has done a great job managing the repair on my 528. He has helped in a very challenging situation.

I just bought a certified pre-owned 3 series here that is still under warranty, and will be up to 100K. I will agree that it is a bit out of the way but I came here under my boss's recommendation, he has bought 4 cars from this dealer and felt good enough to recommend them to me. I feel pretty good about my 2 days of shopping at this dealership, they were pretty chill and had a lot of food there on Friday, but no food all day on Saturday. They worked really hard with me on the financing and didnt really pressure me. I think it really depends on who your sales guy is... my guy greg was top notch. read more

After trying Napelton's and having an awful experience. Then I went to Field's. Not only did they listen to my issues, but they were friendly and KNOWLEDGEABLE about my Jeep, known issues and how to fix everything...things that Napleton could not find and/or did not try to find. The service was warranty work, and they did it quickly (less than a day) and properly the first time. I cannot say enough about how great this dealership is, especially when compared to the other local alternatives. read more

We bought a 5 series GT couple weeks ago, Robert was our salesman, he did a great job, wasn't pushy and took the time to get the car in perfect shape before we would purchase. Also the service department was very professional when I went in for service this morning, Brandon Luke was our service advisor, he was very patient, professional and honest. I had A LOT of experience working with/for other dealerships in Chicago land and none of them can even compete with Fields costumer service and products ! read more

This dealership keeps dropping in my mind. Up until this point, the service department has been great. All of a sudden, they will not give me a loaner when work takes longer than expected (they have in the past) and refuse to properly cover a CPO vehicle BMW sold to me less than a year ago. It is also still under factor warranty. Latest issue, in a long line of problems, is with a parking sensor. It looks like the front bumper was haphazardly repaired prior to being sold as a CPO. The costs being quoted for a certified preowned car for repair is not appropriate given the warranty is still valid. If BMW calls a vehicle certified and presents a clean car history, it shouldn't be my problem to fix poorly done repairs. Why pay the premium for CPO?? I will need another car soon. Will avoid Fields. read more

I drive the extra hour to Fields because they always take care of me. No BS, straight to the point, and I don't feel like I'm getting ripped off, like some other BMW dealers in the Chicago land area. My service advisor AJ John provides excellent and timely service. Will continue to service my vehicle here for years to come. read more

Been taking my x5 for service here and worked with Chris Goodrich for about 6 years now and cannot say enough about the quality of work and customer service at Fields BMW. Chris has always given me accurate information and direction for the care of my x5 whether I'm there or out on the road as I am often on road trips. Chris is always there for me. It's dedicated people like Chris Goodrich who are quite often the reason customers return time after time to purchase and service their BMW at Fields. Thanks Chris and the Fields Team. read more

Love working with Frank and Brandon for all my service needs! They're a fantastic duo, always lending a hand and communicating with me. They're very professional and prompt. They make my experience a great one! Thanks guys!! read more

Chris and Brandon are great and I have a good experience every time I visit. They make everything really easy and have never let me down. Makes me happy to be a BMW owner. read more

Just stopped by to browse the lot the other day. Got the joy of meeting Chris Goodrich! Did push anything on me answered some questions. Then told me if I needed anything or when I'm ready come see him. Hope to do business soon! read more

Wow! I just cant say enough great things about the Service department at Fields BMW. I stopped in with with an airbag issue on my car. Obviously something that needed immediate attention. Laoura and Denise set me up with a loaner for the next day. Juan, my service advisor, called as soon as the problem was diagnosed and told me exactly when to expect my car to be ready. Everyone was very professional. The hospitality (added bonus) was great also. We have bought more than a dozen cars from the Fields Auto Group. The service has always been excellent. Now I understand why my husband won't let me buy a car from anyone else. read more

Tried buying a car from them twice. First time maybe thirty years ago. Negotiated a deal, got a cashier's check and when I went to pick up the car, they said they wouldn't honor the contract. Yesterday, they gave me a quote, took me for a drive and then when they sent me the written quote, there were additional terms that I couldn't meet. So bait and switch the two times I bothered going there. Don't waste your time. Move on to the next group of liars. read more

Field's service department was paid over $5,000 for new tires, electrical system repair, new battery, oil and fluids change/fill at the end of August 2017. Let them do everything needed to get my x5 to go another 2/3 years. (It was a 9 year old car with about 17,000 miles on it at the time.) Drove car 250 miles away from home the following June 2018, when temperatures were finally warming to the 70's. The next day the car overheated after driving one mile. My husband opened the coolant compartment, but it was full still. He did notice the fluid looked red, which he thought was strange. Being far from home and any BMW service garage, we took it to a nearby independent garage. They recommended it be looked at by BMW. They didn't have the equipment to diagnose the problem (small town). Had to get x5 towed to nearest dealership in Appleton, Wisconsin, which was about 2 hours away from where I was at the time. They discovered that steering fluid was put into the coolant tank. Had to flush system and replace tank...about $2,000. I called the service manager at Fields, and he insisted that it was not their fault. Refused to take responsibility for the damage to my vehicle. Who else could have done it? I've taken my car there for all of my service needs for many years. Why, 10 months after having everything fixed and filled, would I suddenly start putting fluids into my car myself? (I don't actually even know how to open the hood!) Service manager tells me when things go wrong it's always the customer's fault. How's that for customer service! read more

My wife and I bring our cars to Fields for service. I always have the best experience there. Customer service is a priority and Jerry and Chris in service always go out of their way to make sure you know exactly what is going on with your car. read more

I took my BMW 328I to Fields BMW Northfield. The "Service Engine Soon" light was on. They said it costs $172 to do the diagnostic. When I questioned it, they said when you go to the doctor you pay the same amount for diagnostics. LOL. I went on the Internet and googled the symptom and it was the gas cap which was not properly sealed. problem was fixed after the gas cap was cleaned and properly put back. I am putting my BMW for sale and will never buy one ever again. very unreliable cars and very poor and super expensive service. read more

So I went there on Saturday to look for a X.3. Waited in the lobby for 15 minutes without anyone asking to help me before I had to ask. Then they assigned me a young lady who immediately claims that she's new and doesn't know much about the cars. And she didn't. Finally did see a car that I needed more details on that did not have any sticker in the window and I found the sticker in trunk. Could not be helped any further and so left. Call Monday morning and spoke to an experienced gentleman who claimed he knew everything about the cars and asked him to get back to me on pricing for the car I had seen parked right outside. He called me later and said he could not find the car. I told him exactly where it was and he said he would get back to me. Haven't heard from him cents. I have three BMWs at home and was looking to replace one. It will not be from Fields BMW for sure! read more

Had a wonderful experience in service with Chris Goodrich. Very understanding with my problem and budget. Made it happen for me. Highly recommended! Thanks again Chris!!!! read more

I called with multiple questions about my 3series and spoke with Chris Goodrich. He not only demonstrated remarkable product knowledge but was patient with me and a true pleasure to deal with. I look forward to servicing my car here in the future! read more

I can't stress enough how EXCEPTIONAL Jerry Marichal in the Service Department is!! He goes above and beyond for Field's BMW customers. I only trust him!! Fields BMW and BMW Corporate are lucky to have such an outstanding hardworking person. Don't ever lose him. read more

Another great and easy experience from fields. Our lease was up on my husband's 135is and we decided to buy the car because he loves it and it's been extremely dependable. It was the fastest car buying experience my husband has ever had. We came in with a check and were done within an hour. The service department was able to fast track a long standing airbag recall so that we were able to purchase the car by lease end. I don't understand what the hell is wrong with people that are giving poor reviews. BMWs are fickle cars. They are also the best vehicles on the road. They are going to have issues and problems. You need to remember the amount of tech that goes into these cars. The little things that we get used to is just not there on other cars. I'll say this to the negative Nellies on here. Treat these guys with respect. I always greet my service guys with a handshake and a smile. I ask about their families and how things have been. I have always gotten 110% from every single person there. I don't act like some pretentious snob because "I Drive a BMW and the world can kiss my feet." I have a feeling that most of the negative reviews are from people that come in guns blazing and expect everyone to bow down and kiss their a a$$es. Car trouble is frustrating but I have always been a civil human being and been treated as such. This dealership truly is top notch. read more

Great experience. Much thanks to Dave McCulloch and Frankie Rios. Dave was very easy to deal with and Frankie was extremely patient working through all the new car technology. Highly recommend this dealership. Outstanding. read more

Chris Goodrich in service has always been fantastic with whatever I needed addressed to any of my BMWs. I highly recommend everyone to use Fields for service and Chris to coordinate whatever your car needs... oil, tires or other services. read more

Sales Manager and GM suck, suck, suck... Don't go there. If you are looking for a used car go to CarMax just down the street for better price and MUCH better customer service. Fields is just one of many dealerships that talk customer service, but could care less about actually providing it. That means NO INTEGRITY!!! read more

I have to say this was the RUDEST I have ever been treated. My company offers a corporate discount for friends and family- my father came here and was told they would honor it if he brought in the certificate. He shows up with the certificate and the Finance manager refused to honor it - I explained he had to, it was coming from corporate and there were plenty of other BMW dealers who would happily take this sale, to which he yelled at me and talked down to me about. My family and I will never give this dealership any of our business. read more

Zero stars if I could. Service lost a part that compromised safety of passengers-- then blamed the customer. When I pointed this out, service employee became indignant and started complaining about his personal struggles (long hours etc). Unacceptable. We pay BMW a premium for at least minimally decent service. Did not receive it. We are planning on buying another luxury car next year. This is enough to turn me off from not only Fields but BMW in general. read more

From our purchase, through every service visit, Field's has exceeded our expectations. Field's has taken the time to listen and to assure all of our issues, which have been very few, have been resolved, read more

Went to go get my car serviced numerous times here from washer fluids, oil change, breaks, to check engine light, Chris Goodrich took amazing care of my vehicle. Not only is he extremely friendly, professional, carrying, and he provides above and beyond customer service. He makes sure I am aware of what I need for my vechile and always makes sure I am safe! Extremely satisfied with BMW northfield because of CHRIS! He is one of the reasons I keep coming back and referring everyone to them! If you ever need anything for your vehicle I HIGHLY reccomend to go see him! read more

"FIELDS=UNETHICAL & DISHONEST PRACTICE!" FIELDS dealerships train the most unethical and dishonest human. Fields BMW Northfield bullied me for the whole 8 years after I purchased and service my car there. Don't waste your time and money at these FIELDS dealerships. They indicated they had a new team for management but this is not true. They just rotate managers to a different FIELDS dealership. Their dishonest, unethical and non professional standards remain the same. In 2011, Jerry Marichal the service advisor lied to me that my warranty was 3 years when it was actually 4. Every time when I brought my car in during warranty for light notifications on ENGINE, LEAKS, TIRE PRESSURE, RADIATOR TANK, WASHER TANK, SQUEAKING SOUND & ENGINE SOUND, THEY WOULD DELAY & STALL ALL REPAIRS. After the warranty expired, they produced multiple lists of repairs: replace engine cap (over $10,000 on this 1 item), LEAKS, ignition coils, spark plugs, valve cover gaskets, oil spill, blowing smoke from exhaust, 3-4 different fluid flushes, front & rear spring replacement, suspension, leaking radiator and washer tanks, replace all brakes, replace more tires, etc.. to rip me off every time. My car has only 55.000 miles after 8 years. I had to replace 6 to 8 tires due to pressure imbalance which they lied by saying the tires were punctured by nails. REALLY? 6 to 8 times by nails? Such DISHONEST PEOPLE! How could they stoop so low and ill treat their own customers. Richard Weinstein, the new service manager, instead of solving problems, he was only interested and will entertain only to further rip me off for more money from additional repairs. He is very dishonest, a bully and certainly not qualified to be a manager. Beware of service advisors, Jerry Marichal, Ken Learnahan and many more employees there. The service technicians cheat customers by presenting all the unnecessary repairs first, so customers have never ending repairs. Customer service, quality of work, friendliness, price & overall experience, ALL have ***NO STARS*** ******AVOID! AVOID! AVOID!****** FIELDS DEALERSHIPS! read more