I cannot say enough great things about my experience at Fields today, specifically with Brandon and Tom. The team was patient, detailed and super communicative. They went out of their way to make sure I understood all of my options for both a repair and new purchase, and never made me feel pressured in either direction. Finally, they made sure I had roundtrip transportation and were incredibly efficient. 5 stars! read more

Service itself was fine, but I had an issue with theft of personal property from the car while in service.

After being disappointed in Perillo, I decided to give Fields a chance. Bottom line, the experience and service at Fields was amazing. My X5M required servicing and I was unsure the problem could be fixed. In fact, Perillo told me there was nothing that could be done. When I took my vehicle to Fields for a second opinion, I met Ed Palomeno. Ed is an incredible professional. Bottom line, he will be the guy I see for any service on my vehicle moving forward. He's amazing. read more

Good dealership. Video information of your car the of maintenance needed. Keep you updated on status of your car.

Fields BMW is by far the best car dealership i have ever dealt with. What makes it so special is the service department. They truly understand YOUR car and they get it right. I have an M car and they get it...other dealerships simply don't. I'm sure every service manager is great but I only deal with Ed Palomino...he treats my car like it's his own...and I won't deal with anyone else. I'll wait weeks if I need to just so I can deal with Ed...and it's worth the wait. Buy your BMW at Fields...and you'll see what a difference the service department will make to your ownership experience. read more

Thank you Chris Goodrich for always providing excellent service and always making me feel welcome. Have a fantastic day!

Superb service oriented dealership with many amenities including breakfast to order a la carte. Nice tables for working while you wait. Comfortable chairs to rest in while watching TV. Overall outstanding. read more

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Review is for the Service Dept only! I moved to Chicago from Seattle (where I had a great BMW dealer) and wasn't sure how this dealer would stack up. Happy to say I was wowed by my service. Chris was very helpful in getting my service scheduled within 2 business days (quick compared to some other locations) and completed it promptly within time quoted. Looking forward to my next appointment. Also love that they have a free made-to-order breakfast! I saw a few reviews complain that the food isn't good enough, but hey I was impressed for being something completely complimentary. read more

I stopped by to get a new gas cap for my 2002 325xi and Eduardo helped me attach it to my car which took a little work because of a dent in the gas cap door. He also checked the tire pressure, topped of all the fluids and got all the fall leaves out from underneath the hood. I don't have a new car and I'm not a rich guy but Eduardo made me feel like a regular and offered GREAT customer service and advice. I will definitely be going back there. read more

Ever since I moved to Chicago recently I had need to purchase a new car and have a place to have my previously purchased BMW serviced. By chance I was introduced to Brandon Luke at this dealership and he has been an outstanding relationship ever since. Just recently I had need for a service problem in my new BMW (which I did lease here) which I had little time to waste. Brandon greeted me at the service desk, listened to my problem and had me out of there in an hour. As long as he works here I will continue to be a customer of Fields BMW. read more

Sales and service advisors can't wait to get you off the phone and it doesn't feel very welcoming at all

Do not allow Fields BMW to perform ANY work until you get another opinion. I went in for a back tail light issue, they said it was the LED panel and quoted me over $900 to repair...what the wah??? Took it to my neighborhood repair shop and the owner popped out the bad bulbs and replaced them ON THE SPOT and charged me $0. When I told him what Fields told me it would cost he said (and I quote) "give them hell". And I think I will. This is not the first time I was quoted an out of this world repair cost only to find out it was totally UNNECESSARY! Beware friends, these peeps are swindlers! read more

Proceed with caution. I took my out of warranty BMW there for an oil change as I received a coupon. The oil change went fine, but of course they came back saying my car had four problems which would cost $2,400 to repair. I took the car to my local mechanic for a second opinion. He was able to repair two out of the four issues for $900 (vs. $1,700 Fields was going to charge) and said the other two "issues" were not really problems and did not need to be repaired. The local mechanic used genuine BMW parts too. I had another situation where I received from Fields a $50 coupon off a battery replacement. Luckily I called ahead and checked pricing as they quoted a price of $275 to replace the battery!? I went somewhere else and had it replaced for $125. The free car wash and waiting area is nice, but their repair prices are just way out of line. Also annoying that they recommend repairs that truly do not need to be done. read more

Customer service here got really good lately. They try hard to take good care of their customers. Breakfast is also fantastic. One star shy because my experience with sales 4 years ago was just ok. And turnover in sales seems higher than other dealers. read more

This review is only about realistic representation of what's offered. Free washes are great (when lines are manageable.) But touting an on-site chef as a selling point is a wee bit of a stretch. It's more like school cafeteria lady serving up half sandwiches and scattered chips on a foam plate. Free food nonetheless, but bruh, just keep it real. read more

Is this the BMW marketing practice? Hi Beverly, this is Aj from Fields BMW Northfield. We would like to feature you in our marketing! Would you mind taking a moment to leave us a video testimonial? https://r.widewail.com/nv5pr93 - Reply STOP to opt-out I received it this evening and am confused? read more

Run by a bunch of teenagers. They went to scan my ID so I could test drive a 7 series. Took forever and was disappointing because I had an X5M being leased from them, and that 7 series was going to replace it. Nope. Ended up going to autohaus to get an AMG. Sales people here suck and don't know what they're doing. They don't respond to phone calls, and it took them an outstanding period of time to get back on the cost of a potential customized car. Wouldn't come here for fun. read more

The experience my family had buying our new BMW from Fields in Northfield was second to none. From start to finish, our sales associate-Bob Borgeson-was kind, knowledgeable, and accommodating. Bob walked us through every step of trading in our old BMW all the way through the delivery of our new one. The days of pushy sales people are gone, at least for this dealership. Bob and the manager, Alex, made the process delightful. Not only do we love our new car, but we feel confident that should we ever need anything, this dealership will be there for us. Very grateful for the ladies and gentlemen of Fields BMW of Northfield. Thank you! read more

I had to take my car in again today after I started hearing a grinding sound from the rear brakes while cornering. I work on my car regularly and did some troubleshooting within my capabilities to rule out the obvious before taking it in. The service advisor was very patient at listening to my troubleshooting process and my description of the problem, as usual. Then the technician test drove it and based on his experience, his diagnosis, and my troubleshooting, concluded that there was nothing wrong with my car. The emergency brakes had merely accumulated rust because I don't drive much and don't use the emergency brake much. Then came the surprise. This was supposed to have costed me $220 for a diagnosis but Fields refused to charge me for it because nothing was wrong. I was shocked. One seldom put the words "honest" and "car dealer" in the same sentence but I would like to commend the Fields service department for being honest, patient, courteous, and respectful. Well done guys. read more

Back in February, Fields hosted a service clinic wherein they invited customers to bring in their cars for a free checkup. They held a drawing for a $5000 cash prize, and gave each attendee a free gift of a BMW insulated travel mug. This was a pretty cool thing. Of course, during these types of events they will find all kinds of things to recommend that you fix. However, if you ask a couple of probing questions, the service person will be pretty straight with you about what is urgent and what is not. Plus, they offer a 15% discount on service items identified during the clinic. I actually received an automated voicemail a couple of weeks later reminding me that there were pending service issues with my vehicle. They move fast, too, sort of. The clinic was supposed to take an hour, but my car was finished in 38 minutes despite also getting an oil change in that time. However, after checking out with the cashier, I waited about 25 minutes for my car. After thinking it over for several weeks, I decided to have most of the work done. As my service advisor Jerry said, "If you show them some love, they'll love you right back." This time I had to leave the car for the better part of a day, so I utilized Fields' "shuttle" service. This amounted to waiting about forty minutes for the driver to come back from another run, and then being driven by a manager in the end anyway. But I have no complaints about the actual work, and as always the lounge is a comfortable place to pass the time. PS. They have a new electronic board in the entry area which automatically displays your name, model, appointment time, service advisor, etc as soon as you pull in. Pretty damn cool. read more

I went in to look at a new X5. When I met the salesperson, I immediately told him what I was there for. I want to sit in it, I want to look at its functionality for my lifestyle to see if it meets my needs space wise. He sat me and my husband down and said lets talk about what we have on the lot. What for? He said he wants me to test drive the car that I'll like. Hmm ok, and after picking it out, he said he doesn't have it, so lets drive something else. Wasting 15 min, as you can tell, my time is money. During the test drive, I asked him a few technical questions on the car, on AWD and how it compares to other luxury SUVs handling, etc. He kept looking at the sticker ripped off the window. Hey genius, I came prepared and know those basics, I'm asking you for more in-depth info. He seemed annoyed a woman was asking this. He would have generic comments like, "its great", "best in class", "better than all other luxury SUV x 500". Lot of marketing bs they must have fed him in training that doesn't swoon an educated buyer. He test drove with us, in the back seat (other dealers let me drive myself or give me car for entire day) so this puzzled me that the "better than all other luxury" dealership pulling tactics like if I was buying a Honda. We got back in, talked about options, sales guy had a hard time to tell me what was included in the options, how one compared to another, read off of screen. I said I saw a car in their online inventory that had one of the features, it had a $56K price and asked if it was a loaner for sale, as most cars Fields had were $63K+. Before he even checked, this was his response "oh if you are gonna go used, I have to hand you over to someone else. I can't answer any questions for you, let me ring..." Buddy simmer down, check your inventory it was a new car after all. He kept asking "are you going to buy today?", no, I told you at the beginning I was here to evaluate if this car is even a contender in my list. There was not one person in the entire salon, he didn't miss a sale. Entire time, I felt like I was an inconvenience there. What he and the GM did miss, is me as a customer. He brought out the GM as I asked about the X7, and what redesign the 2019 X5 model would have. He flat out lied and told me they have no idea on either, the car design isn't finalized, not known, not seen. BOGUS. Its been on youtube reviews for a few months. You think I'm a woman that I know nothing about cars? It's sad I was more educated on your brand and line up than you who work there. I'll take my business elsewhere and recommend those reading to do the same. read more

My family has been returning to Fields BMW Northfield for years, and we are so thankful for the help of our adviser, Alex Ilic. Last month, my parents called Alex with an interest in learning more about the 2022 X3. The next day, Alex invited us to meet with him, and he helped me build my dream car. I was initially nervous as it was my first car-buying experience, but he spoke with my parents and I as if we were all family--no pressure, honest, and kept our best interests in mind. Throughout the entire process, from the moment we left the dealership after placing our order, to the day I received a call from him that my car was ready to be picked up, he was always so responsive whenever we had any questions or concerns. I picked up my car today, and Alex had it all ready to go, concealed under a black drape and topped with a pink bow for the most ideal surprise experience. Unveiling my new car after Alex's finishing touches was an incredibly special experience for my family and I, and it is something we will never forget! Lauren helped us finalize all the remaining paperwork, and Ray gave me a comprehensive tutorial on all the cool features of the 2022 X3. Lauren and Ray were both so knowledgeable and explained everything to me wonderfully. Thank you Alex, Lauren, Ray, and the entire team at Fields BMW Northfield for a seamless experience! You guys are truly the best! read more

Fields BMW Northfield - Car Dealers Near Me - Northfield, Illinois

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I'll start by saying that I did not buy my car from Fields BMW, but I live nearby so it's just easy to get service done due to how close they are. I don't know if they give preferential treatment to customers who have bought from them, but I've always had an issue every time I've gone in for service. It's always one of two things... they either take way too long to do a basic service (2 hours for a simple oil change? Come on!) or they're trying to push some unnecessary service on me for a steep price. I'm giving them a 3/5 because while my experiences with them have been poor, my husband has always said service has been fast. On a positive note, I do appreciate the free breakfast/coffee while I wait. I just wish I didn't have to wait so long for service that I needed to eat a full meal at the dealership :) read more

I bought a car from Fields last week. The sales consultant, Tom Ambat, was polite, helpful, and did not pressure me at all. Tom went above and beyond to make the car buying experience go smoothly. I ran into a snag (through no fault of theirs) and he really went out of his way to help me out. Overall, it was a very pleasant buying experience. I went to a few other dealers before this one and left because I can't stand the high-pressure sales tactics. I highly recommend you go to Tom! read more

We have been going to Fields BMW for years. Terrific service, team and atmosphere. Brandon Luke is top-notch -- highly professional, personable and reliable. He's the main reason we enjoy the Fields BMW Experience! read more

If you are looking for a bimmer, I highly recommend this dealership and contacting Nick and Piotr. They were extremely friendly and helpful, clearly understood what I needed and were always available during the process. The service is very professional and courteous. read more

Fields BMW Northfield - Car Dealers Near Me - Northfield, Illinois

Wow! The most amazing customer service I've ever encountered. Laura was a delight to speak with over the phone and even better in person. Anibal, Brandon and Jerry were top notch. I now understand why BMW owners only deal with BMW dealerships for service. They made sure we had a loaner while our car needed the recall issues fixed and when another issue occurred they didn't hesitate to let us keep the loaner. Thank you so much for everything! You truly blessed us and we are grateful. read more

Chris Goodrich has been my service advisor for many years and I can't say enough about his level of professionalism, his honesty and his integrity. In the past, I had never experienced that from a dealership. I will keep coming back to Fields and Chris. read more

I had bought my first BMW and was taking it for service for the first time. I had Brandon be able to check me in and find out what my car needed. He informed me the items covered were under warranty and helped take care of any questions I had. The staff was also great and was able to set me up with a loaner. While I waited they offered a complimentary breakfast while I waited for the paperwork to be ready. Everyone was very friendly. I had Adam call me while car was being reviewed to to ask a few questions and with the mobile text they always kept me informed with the status of my car. I got the car back in great condition and was very pleased with their service. I definitely recommend Fields for any service needed. They will definitely be the dealer for my next BMW. Thank you read more

Fields BMW Northfield - Car Dealers Near Me - Northfield, Illinois

We just bought our second BMW from Field's and could not be happier overall with their service and personal touch. Michael McGuire in particular is the best salesman I have ever dealt with, and I am 61 so have bought a lot of cars. He went above and beyond to get us the car we wanted in this age of supply issues, called regularly to update me on delivery date, explained ALL the features on the car when I took possession yesterday, and just called today to make sure all was ok and to say thank you for our business. WOW. Just AWESOME! Ask for Michael McGuire! We have an M2040i convertible - LOVE IT - and now an X3 - so far love that too. Field's BMW is the best. And my husband loves the free car washes and breakfast - a bonus :). read more

The BEST purchase I made in 2020 was my 2019 x5. I would not have been possible if it weren't for the extra mile service manager Brandon Luke went to find me the perfect x5, loaded to the nines and a gorgeous color all the way from California. After making an appointment with salesman Tom Ambat I was blown away this vehicle and the lengths they went to present me with a spotless, gorgeous vehicle. Tom walked me though every step. No pressure. He even offered to let me take it home for the weekend. The process was stress free, everything up front, prepared at my arrival. I would def make that extra drive to have Fields handle the service. Their service dept waiting room is spacious and comfortable. I promised once this covid is over, I will stop in to say Hi to Tom. You expect professionalism from BMW. I was not disappointed. read more

Chris and Brandon in service did such a great job helping me my car is back and running better than ever!

My BMW was sadly experiencing some challenges and I needed to visit Fields Service department. They made the experience a positive one. Everything was excellent at Fields. First, Michael was polite, attentive and thorough in arranging for my car's servicing. Then he introduced me to Michelle in customer service to expedite the process and she was beyond wonderful. She took such good care of me, fed me breakfast, made sure that I got a terrific loner, and gave me a ride home while I awaited my loner. She then made sure that the loner was delivered to my home--thoroughly taking care to accommodate my schedule. She also informed me about so many other exceptional services that Fields provides that I was not previously aware. I am actually going to visit Fields more frequently now. I am so much better informed now as Michelle is extremely knowledgeable and helpful; it is a delight to work with her. read more

Be extremely cautious when you are buying car from this ridiculous dealer. Because when the management is shit, don't expect their employees to take care of you. @Jung Park and @Jim Iverson Had 2 experiences, they will never ever have any business from me and I suggest everyone else be cautious. Knauz is way better and not that much far out. 1. In 2015 wanted to buy m235i, went in checked, asked for 1000 off MSRP for the deal and was told "don't try to buy steak with burger money". 2. In 2020, found an advertisement on them selling a x3 loaner, went in, negotiated and agreed to buy the car at their LISTED PRICE. Had them appraise the car they gave me 7000 for the trade in. Went out to carmax, they gave me 10 grand. Next day, told Jung i won't be trading in but instead putting cash down for the car. Told me "yeah sure", asked me how much carmax gave me, i went honest and told him. 5 mins later, got a call, told me they would only sell if i trade in the car. Called up Jim thought he would have more business dignity in him as a sales manager, and he said "no, Jung should have checked in with me before he agreed. He made a mistake", I said "well, I don't care, I told him and I got an OK for deal. are you going to honor the OK from Jung?" said "NO". obviously that was BS, yeah of course when you can get a trade in from customer, turn around drive down 1 block and sell for 3 thousand more. Nice try! Ended up in Patrick BMW, bought a brand new x3, paid a little more than this, but I'm happy because dealing with Fields BMW feels like eat a pile of shit. Gotta say, THEY ARE HORRIBLE MEANWHILE THE SNEAKIEST DEALER EVER!!!!!!!!! read more

Great service and consistently friendly. Whenever I have an emergency they are accommodating and so nice. Their team is also efficient.

Jerry Marichal and the service group are terrific. Process is easy and very customer friendly. Pleasure.

This place has horrible customer service in their sales department. We went there a couple years ago and again this week to look at some cars and both times they were rude and both people were awful sales people. Ended up getting my car at Patrick BMW even though Fields is only 5 min from my house. Their loss. read more

AJ in service is horrible to deal with. He should never be in a service related position. Very argumentative over an issue that did not concern this dealership but rather a tire warranty issue that should have been handled with tire manufacturer read more

Brendon in service was fantastic. He helped me out with my x3 when I needed service. He was so polite and knowledgeable and extremely helpful. Great service! read more

I had to get my car repaired with a few issues that had to get taken care of and I was on a very tight schedule. Jerry Marichal is the best service advisor I've ever worked with. He even found a few things minor that had to be repaired and got them taken care of without adding any extra time to my appointment. I dropped my car off, a loaner was ready and when I got my car back it was washed inside and out. Fields is awesome and Jerry is the best! Keep up the great work! read more