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    Fields BMW Northfield

    3.3 (305 reviews)
    Open 7:30 am - 8:00 pm
    Updated 1 month ago

    Services - Fields BMW Northfield

    Vehicle battery testing

    Check engine light

    Auto no-start diagnosis

    17 More Services

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Windshield wiper replacement

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    Recommended Reviews - Fields BMW Northfield

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    What Fields BMW is saying is excessive damage when it has been used 3 times.
    Jordan W.

    Positives: -Carrie, who was great to work with and made the buying process positive, fast, and painless. -Sales seems to really care -Loaners when needed Negative: SERVICE DEPARTMENT - SERVICE FOREMAN I acquired a 2024 IX back on 12/30/23. For some reason the airbag had to be replaced, no issue with driving, but sensors required. While taking my car in I remembered that the two rear USBc slots on the back of each front seat were no longer working and asked to be looked at and fixed. When I acquired the car I bought two USCc to USBc cords to have ready to go when my kids were in the car, but my kids were not coming in my car and ended up having to take the cords out 3 times to be used in my wife's car on trips to then be put back in my car, by me, the one who uses the front USBc slot multiple times a day with taking in and out and no issues. Service told me that they will not replace as they broke due to excessive force?????????????????????????????? There is a lot of labor involved as it involves taking apart each seat and putting back together and the component should not cost more than $20 at a car dealership and Fields BMW will only fix for $1,200. Yes, I bought the car 5 months ago brand new and this is the service I am getting. In picking my car up this evening I was livid that they are not replacing and expressed my frustration, and informed I will be going to a different dealership. Their response was "fine" and I gave them an "FU" to be given one right back by the foreman of the service department. is that a joke? Employees can speak to customers that way? If it was coming from Dan Fields then no worries as it is his company and if he wants to swear at an customer then go for it, but for an employee to say "FU" to a customer is absolutely wrong. If they were in the right they would have just kept their mouths shut and let me look like the loudmouth, but they wanted to get theirs in. Good for them. They lost a customer. If Fields was a respectable dealership this would have been fixed with no questions but after a week of back and forth with them standing firm and having an employee s\ay FU to me they are getting a negative review. Included is a photo of what has been described as excessive force to break and not taking any fault on the hardware but putting the blame on the customer. WAY TO GO! I am sure Dan Fields must be super proud of his service team. Maybe this is how be pays for commercials...put blame on customer to make customer pay when it is covered by warranty and use that money to fund commercials. That is probably not true but I am so livid with this place. I highly recommend checking out Knauz, or even Perillo, which was the dealership I left after being

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    3 years ago

    Good dealership. Video information of your car the of maintenance needed. Keep you updated on status of your car.

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    Brianna

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    3 years ago

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    6 years ago

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    Dave M.

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    3 years ago

    Thank you Chris Goodrich for always providing excellent service and always making me feel welcome. Have a fantastic day!

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    9 years ago

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    Fields A.

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    3 years ago

    Sales and service advisors can't wait to get you off the phone and it doesn't feel very welcoming at all

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    6 years ago

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    7 years ago

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    5 years ago

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    2 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    5 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    Steve M.

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    5 years ago

    Chris and Brandon in service did such a great job helping me my car is back and running better than ever!

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    Steve M.

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    6 years ago

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    6 years ago

    Great service and consistently friendly. Whenever I have an emergency they are accommodating and so nice. Their team is also efficient.

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    4 years ago

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    5 years ago

    Jerry Marichal and the service group are terrific. Process is easy and very customer friendly. Pleasure.

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    6 years ago

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    Page 2 of 8

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    Review Highlights - Fields BMW Northfield

    I would be Remiss to not mention the legend Jerry Marchial who all of the customers also know and love.

    Mentioned in 33 reviews

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    Clavey Auto

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    4.5
    (44 reviews)

    Dwayne and the Crew are OUTSTANDING!…read more No BS, and an Experienced Team! They fixed my Lexus, which was screwed up by the incompetence of Cars of America down the street. I did not approve of repairs to my car, but they insisted on "fixing my car" The Mechanic Brendon...was heard as being High and Hungover while he worked on my car. I insisted that the team to STOP touching my car due to the unprofessional manner by the mechanic. They refused and kept going....it was HORRIBLE. I was angered and upset that someone was willing to HURT my Car. I eventually got them to stop. They bolted my lower ball joint backwards, and shoved my car to the lot. I had it transported to Clavey down the street on Chestnut. The Professionals at Clavey assessed that they broke my Wheel Bearing and Hub. They also broke my lower ball joint and damaged my brake system. The crew found multiple issues on my car due to the lack of experience by the Cars of America staff. Cars of America caused $1,500 of DAMAGE to my car. Cars of America caused $1,500 of DAMAGE to my car. Cars of America caused $1,500 of DAMAGE to my car. Cars of America caused $1,500 of DAMAGE to my car. Cars of America caused $1,500 of DAMAGE to my car. Happily, I was able to get my car corrected, and paid a More that Fair price for my troubles. Thank you all at Clavey! Thank you Dwayne and Kyle and the TEAM of Pro Mechanics for your HELP Please feel comfortable taking your cars and trucks to Clavey Auto. True Professionals.

    Have been taking our vehicles to Clavey's for years and will continue to do so. Dwayne (and Dan…read moreand the rest of the Clavey crew) have always been very personable, professional, knowledgeable and honest. Their inspections are very thorough. They will tell you what needs to be done (from a safety standpoint) to what could be done (fixing minor things that don't impact the daily operation of the vehicle). There are no upsells; no pressure to do things that don't really need to be done; etc. I trust them completely with our cars. Now my son and his girlfriend take their cars to Clavey. :-) I highly recommend them.

    Fields BMW Northfield - car_dealers - Updated June 2026

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