Just submitted a formal complaint with the State Attorney Generals office over their deceptive sales/ service practices. Went for a simple recall for a software issue and waited 3 hours for them to tell me it was finished. The service tech did state "he forgot about me" and apologized. Get all the way home and run diagnostic tests (former Engineer) and find that they never serviced the recall. I also asked for them to complete a vehicle condition check which they also lied about as my dash cam recorded everything due to the motion. Instead of giving me the report at the time of departure from the dealer I had the call the service rep and have it emailed. Stay far far far away from this place. read more

I've been a customer at BMW Northfield since 2015....so far they've been great! My wife is also a customer there and we both rely on Brandon Luke...our trusted advisor. Thank you Luke for five years of great customer service. read more

Chris and Brandon along with the whole service team always an excellent job! Definitely recommend the service team at Fields!

I have purchased at least 4 cars from Fields BMW. They are very customer focused and provide exceptional service. In particular, service manager Brandon Luke has made care of our vehicle very simple . He always lets us know when we are due for routine maintenance and our car comes back to us spotless. Tom Ambat from the sales department makes the entire buying process very comfortable. He explained everything very clearly, answered our myriad of questions and took plenty of time to go thru the process. I will be buying all of cars from Fields and can't recommend them enough. read more

Service was fabulous Jerry and Brandon are an asset to your company , fast friendly and nice facility

On 27 JUNE 2022 I purchased a 2019 530e . When the car arrived a scratch appeare on the hood after using a cloth to inspect the vehicle (Rain on the day of delivery) upon drying the car, the mark went from black and started turning grey. Apparenty someone did the worse fix job on the scarcth and a simple wipe brought it to surface in less than 15 seconds. The rear passenger side ground effect started peeling of after 2 weeks. All original sales pictures showed such damage, nor was the issues announced. This does not include other issues at hand. Fields blew me off and North America was of no help. Stay away from these guys. They are not about doing the right thing concerning the name BMW and "Pre certified" I even asked was all componets up to date before purchase. I was told yes, just to find out the Navigation system was out dated, not to mention if you do not turn off the car a specific way, the daytime lamps stay on (forever). Avoid these people at all cost. I wish I was making this up but the nightmare is real. read more

Fields BMW Northfield - Car Dealers Near Me - Northfield, Illinois

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An update to my original review July 16,2019. I Went to the Orland BMW location on 7/26/2019 and got my car from Joe McFarren. I was given the $16,500 for my car that Fields would not give me (13,000) and left a happy camper. It was worth the hour drive to save myself the $3500 difference. If trading in I would definitely shop around as opposed to doing a trade in here! read more

Everyone started out great, Andrew - used car salesman was friendly and inviting. I picked out a 2013 650xi for $53,000 in Aug 2016, issues started at delivery There was a scratch on the rear bumper. Andrew said we would take care of it, brought out touch up paint which would have filled in the color but left the gash. He said ok, bring the car back drop it off and they will have it professionally taken care of. This took 3 tries. 1) dropped it off, got a call later that week saying it was ready, arrived to find out it will needed clear coating, 2) brought it back for clear coat, picked it up, looked at the bumper, the coating was peeling 3) Third time is the charm, everything was perfect. You'd think paying so much for a car, you should not find a scatch, what a Hassle. Thats not all. The following are number of times I returned to the dealership for repairs from Sept 16- May 17 when I finally unloaded 1) failed window motor 2) power seat memory stopped working 3) burnt door sill light 4) condensation in the headlight - which i took picutres, they stated it was normal condensation, they did a water stress test and found nothing....next day it rained and condensation was back! I took more pictures brought back for visit number 5) ok we will replace the headlight, (I think i overhead the advisor tell the tech they test the wrong headlamp last time) 6) noise or rattle passenger side. - loose window something? 7) failed parking brake - leak from the trunk malfunctioned some switch idk... 8) some normal wear and tear nothing to do with dealership, flat tire, rim dents leading to road noise. 9) few times for low oil, Andrew failed to mention the car burns a quart of oil ever 750 miles and to carry bottles in the trunk. Naturally, somewhere in the middle of all the issues I because frustrated and called Andrew, asked him what can we do? He said stop by and he will help me out. Meaning trade it in for another CPO BMW. This was around March, he valued my trade at 39.9k, I paid 53k in Aug. Also, he said I smoked and my rims were dented. Well I dont smoke, no has and the dents are to fixed by the tire wheel warranty I purchased. The most frustrating part was how FIELDS was still trying to make a buck off a dissatisfied customer...how do I know? I went over to Carmax and Nissan, they offered 42.9k cash for the car.... I politely cursed under my breath and left. After that I decided to give the car another chance, however as other things went wrong I gave up. The last attempt, service brought over the new car manager Joe, sat me down, I explained my dilemma and frustration with used car and Andrew, he sounded very compassionate and reassuring. I would take about a week for service to repair the parking brake and during that time Joe M. said he would speak with Dan Martin and call me, to help arrange a fair deal. I waited the week, service finally finished the car. NO call from Joe for Dan. At that point I said forget this. I picked up the bmw middle May 2017, the service advisors know me by face, Ive been there how many times? He knew I was frustrated, he called over Dave, the GM? He apologized, at that point it was too late. He said he would have the used car manager, Dan call me next week to talk, never did.... Its not the car, its how Fields handled a dissatisfied customer, trying to take advantage to have another profit, and lack of follow up. Service was friendly but good like getting anything other than voicemail when making a service appt. Same day, I left Fields BMW, drove to Porsche, they valued by trade at 39.9k, same as BMW just 3 months later, knocked off 10k off the MSRP 2017 Cayenne that was a loaner and I'm set. I think the moral of my review is to remind every other person leaving reviews. WAIT a few months, of course when everything runs smoothly the dealership will be a hoot to deal with and you'll give all stars, what we want to know is how they handle conflict and the dissatisfied customer. I wish I could retract the review I gave Andrew, he did deserve all 10s, I should have waited FIELDS FAILED. read more

Recently traded in and bought a BMW from Fields BMW. The entire experience was great. I would definitely recommend Michael McGuire (sales person). He is a car guy and so easy to work with. He had my new purchase ready to go before I even got to the dealership. While I went on my solo test drive they took my car and gave me an estimate. The entire process was very seamless. Mike was very attentive and I never felt any pressure (he is admittedly not a sales guy). I never like buying cars from dealerships but everyone was very kind, open, and direct. The sales manager was open to negotiation and they offered me a fair deal. The finance manager was also great. I couldn't have asked for an easier or better experience. I found my BMW sales person and will definitely go there again if I ever purchase another car. read more

I have purchased 2 vehicles from Fields and have always been impressed with the customer service, great inventory and fair pricing. Brandon Luke is my service rep and has been my go-to person for all my BMW 's service needs. He even helped get a refund from BMW for a warranty-related issue. I recommend Fields to all of my friends! read more

I have always had great experiences with Fields BMW. They have a great inventory to select from and working with Tom Ambat made the experience of buying a car so much easier. Our service after buying our vehicles has also been a breeze. We worked with Brandon Luke to make we got some of the things done to our cars that were needed and he could not have been nicer. He was very efficient and he followed up after the work was done to make sure we were completely satisfied. I would highly recommend this dealership to anyone that is looking to buy an amazing cars! Cindy B read more

I have been getting stellar service from Chris for several years. Always looking out for my best interests (seriously)! Discounts and rebates whenever available and I can always drive in and he'll get things checked out on the spot. I rely on Chris! read more

I had a great experience at Fields and definitely would recommend going back there the two service advisors I spoke to Brandon and Chris were both professional and helped me solve all my issues. read more

Have never been disappointed. The service guys were always really helpful. Love their waiting room and acommendations. I want to thank Ed, Jerry and the crew for always taking such good care of my baby girl. read more

Chris Goodrich went above and beyond to assist me with my concerns. Highly recommend Chris and Fields BMW

Huge shout out to Carrie Shapiro for being an amazing sales advisor in my process for leasing an M4. This dealership is exceptional in every regard one would expect a dealership to be: vehicles displayed properly, cleaned properly, interior is flawless, the artwork on the walls are beyond gorgeous, and walking into this dealership feels like walking into a different dimension. However, as other-worldly as this dealership may seem, everyone is nice, friendly, and supportive, so it has a homie feeling to it as well. Welcome to Fields BMW, welcome home. read more

I thought it was 2021 not 1840 I feel like I was discriminated against because of the color of my skin. I know for a fact! I will never ever ever return to this business again in my life, I seen the little whispers and chatter when I walk in, It's a shame that Everything that's going on people still have the nerve to discriminate against people of color. Sad read more

Went to Fields BMW in Northfield to test drive an X5 and had the best experience. Sales person Gregory Johnson was such a gentleman and very knowledgeable on the X5 automobile. Once we decided that we wanted to purchase the X5, Paul Laton the manager, could not have been more personable. They assed our trade in and gave us a fair trade in value for our car. Looking forward to the delivery of our new car. read more

I spent a few hours rest driving cars, picked one out, gave a down-payment and was to come back the next day to lick up the car. I showed up and my sales guy wasn't there. 20 minutes later the manager came out and told me they had already sold the car. They made no effort to attempt to make it right after using about 5 hours of my time. Really bad attitude from them and terrible service. read more

Replaced injector and demage head in the proces of replacing injector. Refuse to fix the problem. Litigation in process. Will update..... Stay away from their service department. And I give them 0 stars. read more

Jerry was my service guy and he was very friendly and courteous. This dealership provides complimentary lunch with your choice of several fountain drinks. Great selection of coffee and teas, too. Bathroom has mouthwash which was a nice touch. read more

Fields BMW Northfield - Hot turkey sandwich with cheese - Car Dealers Near Me - Northfield, Illinois

It was the worst car dealer experience that I ever had in my life! Nick (manager) shows the kelly's blue book value on his computer and reduces price by 5000 to 7000 dollars while buying your car. When you go home and check the kbb value of the same on your computer, you will be shocked to see the price difference in thouands of dollars. For me he showed the kbb price as $21000 for 2014 Mercedes-Benz GLK 250 Bluetec (very good condition). But shocked to see actual kbb value (trade in price) was around 28000 dollars for the same. Shame on you, management of Fields BMW Northfield!!!!! read more

Chris Goodrich, one of the service advisors, handled my appointment in an outstanding manner. He took care of everything in a timely, efficient, courteous and professional manner. I have had similar experiences with Jerry, another service advisor. Fields is an outstanding dealership. read more

Took my 2011 X5 in for tires seems simple enough after calling a few places basically the dealer is one of the only places to keep stock of run flats for X5's. Otherwise you have to order and wait a week. After this experience I would not only recommend but would also have preferred to order online and have a discount tire place install my set of new tires. 1. Appointment was an hour and half late, then originally confirmed. The waiting room was pretty nice and have to give them credit for the breakfast sandwich and lunch but honestly after having now been back to Fields 3 times and spending over 8 hours in the waiting room you realize the value of time. 2. They have now rebalanced the tires twice in order to stop the car from vibrating to get the tire balance correct. Fields may want to allocate some of the funds being spent to funds free meals and a free breakfast and use it to train the service staff on how to balance tires properly or calibrate their machines. After the first time rebalancing they said one wheel was over 5oz off - which basically means it wasn't done. Taking the tires to another high speed road balancer this week. Just a fyi to the other Beemer owners out there the fancy breakfast and lunch really has no reflection on the poor level of expertise and machine calibration skills of the guys working on your car in the shop. The area that you are not able to experience until you are on the road with your vehicle. read more

First: please note, that there are (60!) filtered reviews for this business. That is an insane number of what I'd expect are shill reviews. Be very wary of any reviews of this business by users who have only written a few reviews. Prices are not at all competitive, even when presented with a written offer from another local BMW dealer. I used Checkbook.org's car buying/leasing tool to have local dealers compete for my business. Fields chose not to submit an offer, and when I showed them my best offer, they didn't care and were asking about $3,000 more! They were also relatively rude about it and ultimately wouldn't return my calls. Checkbook.org said that they make several attempts to contact each dealer in the area. Fields seems to have made a conscious choice not to participate. Furthermore, when we took our car there for warranty repairs, they refused to provide a loaner since we didn't purchase the car there. We'd have to spend a lot on rental vehicles before it would make financial sense to buy from them in the future. Recently we brought our car in for service, are waiting on a part, and haven't heard from them for three weeks! It seems clear to me that they don't want us bringing our cars there for service. And their sales team already made it clear we should never consider buying a future BMW there. read more

My wife is a 4x customer and I leased once from another Fields dealership. Dan Fields commercials tout their customer service attitude. Hey Dan, a car wash, cafe, and a BBQ in the summer are nice but none of them make up for the poor attitude of the sales people and sales managers. We had an appointment for last weekend and told them we had 75 minutes to work with them due to another obligation. We were appalled by the lack of preparation that had been done for our arrival. They wasted an hour of our time and then tried to pressure my wife in the last 15 minutes to make a deal. At no point were we made to feel welcome. My wife and I are both in sales. If we treated people like that, we'd have no customers. read more

Very unhappy with the service provided by Fields BMW, Northfield. Took my BMW M3 in for a service - they over filled it with oil (I would have thought BMW would know that the M series cars take 5.5 liters rather than 7 liters) - whist rectifying this, they spilt oil all over the bottom of the car, which then dripped all over my driveway - whilst cleaning the oil, they scraped the car against something (scratching the paint and breaking the rear bumper bracket). Needless to say I will not be using them in future. Plenty of other BMW dealers out there. read more

Overall am really happy with Fields. Chris Goodrich is awesome to work with. Some minor issues with my car but handled timely

I bought my used BMW through Fields. I have been going to them for servicing for years. I have always felt they were looking too aggressively for items to service to charge me. Last month I brought my car in to have the rear lights fixed. When I checked in, I had a coupon from Facebook for a discount on wipers. The sales fella asked if I ever look at the corporate website. He said there is a coupon there for 15% off for servicing over $500. He said he would be sure to give me the 15% off if I needed servicing over $500. I knew then that he was going to find something for over $500. Sure enough, he came up with $900+ in items to fix. What makes me mad is that they didn't put air in my tires while servicing the car. A couple days later I noticed it looked like air was low. Today I brought my car in to Knauz. They said my front tires were down to 15 lbs each and my rear tires at around 22 lbs each. The tires should be at 32 to 34 lbs each. I expect any BMW dealership to check to see if I need air every time my car is in the shop. The guys at Fields took the time to look for high ticket items to charge me. They neglected to look at my tires. I will not be returning to Fields. On the plus side, they do have a nice car wash, a nice interior and food out while you wait. That said, I prefer a dealership actually take care of my car when it is in the shop. I can forgo free food for good service. read more

Horrible service on 2 separate occasions! I came in to find out about getting mats for my car and asked the service person that I was directed to on how much the front ones and back ones were. It took him almost 30 minutes to give me a definite answer and also had to get the help of another worker. Almost as if he didn't know what he was doing on the computer. A second time I called wanting to bring my car in for service and when scheduling an appointment I asked the lady about a loaner car since my car would have to be there for a couple days. She was EXTREMELY rude to me about getting me a loaner. Won't work with this BMW again--I'd rather drive further and out of my way to get good service. read more

I haven't visited a lot of BMW dealers, nor have I called to check prices at other dealers, but I have to give Field's a big "OK" anyway. Sure, getting your car serviced there costs an arm and a leg--but, hey, it is a BMW, right? And anyone who can afford a BMW can afford to give them at least an arm to get the damn thing fixed, right? Anyway, they seem to do pretty good work and get stuff done on time. But one thing that really, really, really, irritates me about their service is that more than half the time when I call them to make an appointment, I get shunted to voice mail. I mean, really: the place ought to make sure that someone answers their service line every damn time. And there is another thing that really pisses me off: they NEVER have a loaner available. Every time I've called to make a service appointment and have asked for a loaner, they've told me the wait for a loaner was about two weeks! Sometimes, they'll offer a free rental, but that means you get an awful Enterprise POS instead of a nice semi-new BMW. One of our other cars is an Acura (from Pauly Acura) and Pauly always has a loaner available on the rare occasion that I've had to leave the car overnight. But here's where they shine: you have NEVER seen a customer waiting area like they have. Not only do they have a mini cafe with free beverages (including espresso drinks) and ready made sandwiches, they even have a chef in the mornings to prepare your omelet or or sandwich to order. How cool is that? Of course, you are giving them an arm or a leg, so I suppose the least they can do is cook you a couple of eggs, right? My big complaint about Field's BMW is that they sell BMW's, which are beautiful but evil. We have two BMW's and It seems like there is always something wrong with them, and getting them fixed seems to lighten my wallet way more than I like. I will NEVER buy another BMW and I advise you to think long and hard about it before you do. read more

We've been a Fields BMW customer for many many years and recently we just had service appointment to repair quite a few mechanical issues on our 2004 BMW 3 series and once again BMW exceeded our expectations with the highest quality even during this challenging time of Covid. I just want to thank Jerry Marichal and the Service Dept. for taking care of us. Jerry is honest and hold customers' satisfaction as top priority. Be safe and Happy 2021! read more

I have a 2017 330i xDrive. Had 2 services done at Fields BMW. I could not be any happier with the service/treatment received from the service advisor Jerry. He is very professional, honest, knowledgeable, and pleasant. read more

Horrible Service. BEWARE: Fields BMW Northfield has a policy in place that they will not give anyone a courtesy car that did not buy their car directly from Fields. This short sighted anti-customer service gets them 1 star. In fact do NOT bother going to Fields. Knauz BMW in Lake Bluff will give anyone who goes there a courtesy car regardless where the car was purchased. In addition to that policy, I sat in the service area for 2 hours waiting with not a single person coming to give me an update. When I inquired about how much time was left, I was told it was going to take 3-4 more hours which was never told to me when I agreed to wait for the repair. The only option they would give me was a shuttle back to my house. My entire day was completely destroyed because I was effectively stranded in my house waiting for the call to get shuttled back. Somehow we have to hope that BMW will force a serious policy change at Fields or they get enough low ratings that the Fields family removes this horrible customer policy. The good news is we have Yelp, and we can warn all others before they go to this anti-customer dealership. read more

It takes a lot for me to rate a business 5 stars on Yelp and I am more than happy to do so for Fields BMW! On my most recent visit it really dawned on me how smoothly this place operates which spawned my need to tell anyone in the market for a BMW or quality pre-owned vehicle to come here first! I have purchased my last three cars from here and would gladly do the same for my next three. This dealership is run by happy and professional staff that always makes me feel at home when I walk in. I guess Ill start with whats most important: Quality automobiles!! All my cars from here have run beautifully and rarely had any issues with them. When something does arise I actually look forward to coming in for the repairs. The Service department is wonderful and a big shout out to Jerry in advising for always setting my mind at ease and making sure any concerns I have are addressed right away. Something about walking into this place just makes ya feel fancy: Gorgeous new showroom, great car washes, awesome food & drink spread + waiting area. In summary, if you want to belong to a competent, classy and loving car family then do yourself a favor and come to Fields. read more

I was aware of the Fields service and overall customer experience while servicing my Wrangler at their Jeep dealership. When I was looking at certified Pre-Owned BMW's, I specifically kept an eye on the inventory at Fields even though I'd be passing 2 other closer dealerships to get there. I was inclined to buy from them if the experience would be anything like the Fields Jeep dealership. I found an extremely clean pre-owned X5 that looked brand new and was priced lower than most comparable used vehicles in a 75 mile radius. I've bought a lot of cars over the years and every part of my experience at Fields exceeded expectations at a car dealer. I was able to test drive the car immediately without a barrage of questions. The sales person, Lisa, was extremely friendly and had a great sense of humor. She was relaxed and answered all my questions. When I returned from the test drive, I knew I wanted to think it over and do some more research on the car. She even said at one point that this is a lot of money and you need to make sure you really like it. They didn't try any of those annoying sales tactics to get me to take it home that day. No talking to the manager, making me sit there, or writing the "the deal" on the back of some paper. There was never any pressure to buy the car. I calmly walked out, did some more homework on it and came back 4 days later to get my trade appraised and then purchase the car. The good experience carried through the process. Even the dreaded finance signing was pleasant and I didn't feel pressure to buy a lot of extras. They transferred the ipass, license plate, and even the city window sticker from my trade in, to the new car while I was signing documents. The car was shiny and ready to go when I was done signing. I can't think of one negative to the experience at Fields. This was the best car buying experiences I've ever had. Bravo to Dan and Lisa in the pre-owned side. read more

Great working with Bob Borgeson in setting up a new lease for an X1! Bob was very professional, responsive and courteous. Also easy to work with manager, Alex Skouras, who helped us finalize the deal. All-in-all, very happy with our experience with Fields BMW! read more

Gotta say, I was bracing for the worst after reading the many, many reviews about the service experience here. However, my experience on this trip was actually pretty great. I made my appointment online, showed up at the directed time, and was walked directly over to a Service Advisor, who had my info pulled up and ready to go. My car is BRAND new, and had developed a glitch in the iDrive system within days of purchase at another dealership (highly annoying!). They updated the software, in less time than had been anticipated. In the meantime, I enjoyed a 'complimentary' made-to-order omelette, used the free wifi, plugged in my laptop, and watched CNN. I'm sure that there were other frustrated customers, or people getting taken to the poor house to keep these precious, yet temperamental Bavarian cars on the road, but my first experience at Fields was quite pleasant! read more

Came here for service and was pleased with the service and ammenities. I scheduled a 9am appointment for oil change and a/c fix. The entire job was completed in under two hours. While waiting, the dealership offered free breakfast and many choices of coffees and creamers. On top of quick service and free service, there were plenty of seats surrounding the big screen tv as well as a very clean restroom. Only a few knocks... All the free bananas were way too green and I really can't get over some of the issues in the restroom. For instance, they have free mouthwash. While that isn't a bad thing, the specs of food in the sinks is a little disgusting when you see it as you go to wash your hands. Additionally, there was a strange feeling while sitting on their toilet... It may have been set a little too high. My knees were barely at a 90° bend. All in all though, this was a great experience for service at a dealership in a while. read more

Fields BMW Northfield - TV area with cafe in background - Car Dealers Near Me - Northfield, Illinois

Started at Elmhurst switched to Fields and would never switch back. Their service department crushes Elmhurst. I actually look forward to servicing my vehicle because it happens so infrequently. I have not dealt with their sales department, yet, but because of such a well run service and waiting area i am absolutely buying are next car there. Great work to Rob and Matt, all the gals, the chef making tasty ham n cheese lunches its like a spa day for people who love cars. read more