Micheal is the worst person i've ever met. He claims to be a customer service representative, but i've received the worst customer service. He told us we would receive the best service we've ever received but he never once checked on us, or made sure any of our requests were followed through. Listening in on conversations he had with other staff members it seemed as if he was just bossing them around. He "leads" his team with demeaning, and disrespectful words. i've never felt so uncomfortable sitting at a restaurant listening to him speak the way he speaks to everyone else around him. The servers were very helpful and attentive, much appreciation to them for taking such good care of us. read more

Fantastic service from the all staff in our section. Michael Y made sure we have what we needed and got the meats we prefer. Thanks y'all and Happy New Year! read more

Moe and Angie were awesome. Always a great experience here and can't wait to come back

Great service !!!! And excellent foods !!! Marco and Roberto and Angie where great servers! And we appreciate them more then you know. Wil definitely be back! read more

The service here is excellent. We had several different servers during our meal and the level of professional was outstanding. Chase was on of the severs who checked on us a couple times and he was so friendly and accommodating. Aside from that the food is excellent, just keep in mind it's kind of like a high end buffet. That's something we weren't expecting.. and at first I was a little put off. But the food was delicious and the service was excellent which made the experience pretty awesome. read more

Fogo de Chão - Chocolate ganache cake! - Brazilian Near Me - Plano, Texas

The manager was pretty aggressive with passing out QR codes to leave a review, so here you go: Not quite a full trainwreck, but pretty close to it. Had a reservation for the family as our oldest is turning 18 and he LOVES Brazilian steakhouses. We have been to Fogo many times, including this location. I have no idea what was wrong last night, but I'll definitely think twice before we return to this location. Our initial server seemed like he was going to provide the usual top-notch service, until a couple of minor hiccups popped up. Then his mood turned on us really quickly. Three of the nine family members didn't go with the full experience menu option due to a variety of dietary restrictions and other desires. All three of them struggled to get decent service. Then the crew running around with the various cuts of meat seemed to only visit one side of the table or straight up passed our table, and we were right next to the kitchen's exit. Our server's irritation kicked up because we kept having to request getting meat service. I'll fully admit that two of our family members have a history of being difficult to deal with. Not total Karen levels, but can get close. Somehow both of them managed to maintain their composure through everything so that shouldn't have impacted the overall experience. The final issues were one of the desserts ordered didn't arrive until after most of the others had finished theirs and we mentioned the missing order. The bill was also incorrect as too many full-price meals were charged, and they forgot to charge for a bottle of wine. The server we originally had was visibily irritated with our table and avoided us for the most part. Another server, who was great, and a manager ended up handling most of the night. They comped the desserts, which was nice. I'm hoping it was just an off night though. Definitely out of character for Fogo. read more

We had 4:45 pm reservation and some slime person took our reservation claiming he was that person. When our time pasted we went inside to check on the host to ask when we will be seated and she said we already seated your party. The host confronted the party and ask them what their names again and used our reservation first and last name and this person could not provide ID for that name. I would have kicked them out! They took our reservation. I had to wait an extra 30-40 mins to be seated because crowded for the holiday and this slim ball took our reservation and used our name. The reservation list screen faces the crowd first and last names that you can visibly see which I find not secured vs being behind a counter. Beware of this !This really upset us especially on Christmas time! read more

I would be remiss if I did not mention that our Bill was close to 800 dollars. How dissatisfying the experience was the value was not there. After reading some reviews I realize this is a common experience. Do not recommend . read more

We had a great experience because of The MK, Michael K!!! ...!!!!!!! . The drinks were amazing

Our server Alexander was having a bad night. I wasn't scared by the service reviews and neither should you. First time dining here and it is beautiful. Seated right away for our reservation and sat at a table close to two other tables in this busy restaurant on a Friday night at 745pm. Drinks received rather quickly but the shrimp cocktail took forever. We were told 10 minutes for the app. We went to the "salad bar" and it was amazing. I could have eaten a meal solely off it, in fact, next time I might! An assortment of premium sliced cured meats, artisanal cheeses, several delicious compound salads, an incredible assortment of roasted vegetables and tropical fruits. I didn't even try the soups they had available. I tried to eat this first plate slowly since my meal consisted of an assortment of freshly cooked meats on skewers being shaved tableside. We had a $25 shrimp cocktail appetizer coming. I waited on the meats. We didn't really see Alexander very much at this time, I'm sure he was busy, it's a large restaurant and we were sat just before what seemed like half of the restaurant were finishing their meals and desserts. Those tables were reset almost as quickly as they had left. I was looking for someone, anyone on staff to make eye contact to find out when our shrimp would reach a mature enough age to be prepared for our starter. Fortunately there is staff everywhere. Busboys pulling plates, server assistants refilling drinks, food runners walking by with skewers of roasted meats and multiple managers filling in the gaps where needed. Another server went to check on our shrimp. Our server showed up and now we have two people looking for our shrimp. What seemed like another ten minutes they show up. We finish them and now we are waiting for her salmon. Luckily two of the managers working, one male and one female saved the day. We saw her two more times and him four more times. They saved our dinner. Without them we never would have come back. TY read more

Went for my husband's birthday last week. Had the worst service of any restaurant EVER. Bartenders seemed to have zero common sense and were incredibly slow and inefficient. Everything about this restaurant was slow. EVERYTHING. I had mentioned it was my husband's birthday when making the reservation and again when we were seated. When our meal was concluded, I asked our waiter if they do anything for one's birthday. He said we could choose a dessert from their dessert menu and said he would bring us one. After never returning with it, we paid the check which he had previously left. PS...the food is not even that good and is overpriced. Go to a better steakhouse. I'm sure the service anywhere else will be exponentially better. read more

Nazareth and Mya were really attentive and made the dinner as smooth as possible. Best service hands down, when I needed a certain cut of meat she made sure it was served. Thanks read more

Superb cuts of meat and friendly wait staff. Meat is cooked to perfection. Salad bar is fresh with so many choices. Come hungry. The only issue we had was that they over pack the dining room. Tables are too close together, room is loud (not good for conversations) and meat runners are spread thin so that you don't get food in timely manner. They tried to seat us at a table that literally was with the party beside us. No space. Ridiculous. read more

Fogo de Chão - A fabulous Pinot noir to accompany dinner tonight. - Brazilian Near Me - Plano, Texas

The restaurant was very clean, the service was very fast and attentive. The market table was fresh and always full. The meat however was subpar at best. Not seasoned, and the sides were very average. read more

What a wonderful place! Fancy but not posh. The whole team catered to us with care professionalism and expertise. Shout out to Alex, James, Michael K, Gabe, and Marcellino for being amazing! read more

Our family went for the first time to Fogo de Chao on 10/16/23. We went for dinner and we opted for the experience. I had high expectations as I have had many people tell me it was excellent. The service was great and the salad bar was awesome. We chose to dine at Fogo for the meat and I was disappointed. With the exception of the prime rib the beef was over cooked. All of the meat except the lamb lacked season. I do not think it was worth the $$$. Ambiance was nice and I tipped generously since the wait staff was very prompt and attentive. Not sure if I will dine at Fogo again. read more

Always a top spot to go for dinner and personal favorite for my birthday. Celebrating a rehearsal dinner and the service by Leo, Sydney, and JP was beyond incredible. Highly recommend them as well as the location! read more

Shout out Chase for great service :) he was very attentive and made my first time here lovely!

Please be advised that the servers will fraudulently edit their tip and you won't notice until you have left. My father left a cash tip of 200$ and the servers decided that that money was not enough for our 700$ bill and tried to sneakily add on another 90$ into there pockets off of his card. I'd advise anyone that goes here to pay cash. Have multiple complaints with the BBB of their servers doing this and can see that this restaurant is okay with fraud and untrustworthy employees stealing from their patrons. Very sad because the food was very great.Please be advised our servers were Ben, Micheal, Steph, and Rob. Please lookout for these crooks if they are your servers. read more

I came for a family birthday dinner and the food was pretty good, the service and waiters were kind of slow and had to ask for the same thing more than once, it looked like the waiters were on their A game when a man in a suit came in and then slowed down again when he left lol overall the environment was nice. read more

We love this place! Amazing service and food. The restaurant is located in an upscale outdoor mall, so you can enjoy walk around before and after as well! read more

Not bad, food was decent but some meat was over cooked. The service is great and they take good care of you.

I've had better steak at Golden Corral. First and last experience here. I had never been to a Brazilian steakhouse so we decided to try it. Nice place, decor etc. Pretty crowded but we were seated ahead of our reservation time. First I will say do anything you can to not sit at a table that borders the salad bar, that's where we were seated and peoples butts were in our face the entire time, one guys coat tail literally was in our mashed potatoes. The food was the biggest disappointment. The filet, the ribs, the lamb, never came by our table. The beef was mostly all overcooked, and the only beef that had any flavor was the sirloin if you got a portion with some bark on it. I seriously am not exaggerating when I say that most of it didn't even taste like it had been salt and peppered when prepped. We tried everything that came by and it was all mediocre at best, I do better on my backyard Weber. There are no sauces for any of the meats btw, prime rib dry... nah. I choked most of it down with a drink, reminds me of eating a dry turkey at thanksgiving, you are just trying to get it over with. So an expensive tasting of bland, dry, overcooked beef and pork, the chicken was the only item that had some flavor and wasn't dry. The filet mignon never made its way to our table even though we asked several times. Our mashed potatoes showed up with our dessert, glad it came with the meal and I wasn't paying extra for it. Now to my final point and I don't want to ding the restaurant for it and I didn't complain. I hate salad bars for this reason, the coarse curly black hair stuck to my crouton in my salad. That's what was staring at me before I took my first bite of food... I included a snapshot of the curly q below. I knew that it is unavoidable when you have hundreds of people congregating around and handling food that you may eat. So I wouldn't recommend this restaurant and I wish I had spent my $180 to take my wife to a nice steakhouse instead. Oh well, at least I have a story to tell. read more

Fogo de Chão - Hair I picked out of my food. - Brazilian Near Me - Plano, Texas

More like No-go de Chão. So, so beyond disappointed. We had our Valentine's Day reservation for well over a month. When we arrived at the time of our reservation, we were told we would still have to wait an additional hour at the least. The place was absolutely packed with others who had also been told that they would have to wait for their reservations (kind of defeats the purpose of a reservation but whatever). They very, very clearly overbooked their restaurant and did not have the staff to support it. The hostesses up front were understandably stressed but it resulted in bad attitudes from them. They were incredibly short with us and one of them raised her voice at my husband for reminding her that we had been waiting for 45 minutes *already* for a reservation we have had for a month. Infuriating doesn't even begin to cut it. I don't know if it was a lack of staff or if they were just ridiculously overwhelmed, but jesus, I've never seen the place in the state that it was in and I've never seen worse service. Maybe management needs to hire better or more staff? We walked down to North Italia, were seated immediately (despite not having a reservation), and had the best service ever. North Italia completely saved our Valentine's Day that Fogo de Chão almost ruined. After looking at previous Valentine's Day reviews from 2022, 2021, and even 2020, it appears that our experience wasn't unique. It seems to be a trend for Fogo to overbook their restaurant on holidays and to turn people away when they can't fit them in. You'd rather turn people away than even chance any empty tables, huh? We're done with this place for good. read more

The best service ever of all the Fogo de Chao. If you want a Brazilian Steakhouse experience that is amazing, Cassion provided a perfect and delightful evening for our family. Impeccable service and a wonderful sense of humor. My son-in-law's birthday was better than we hoped for. read more

Chase was amazing ! He has great customer service . I came for my wedding anniversary and it was amazing . He is so kind and great ! I would definitely come back just for him . read more

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Had one vegetarian that ended up with food poisoning from the salad bar. $36 was ridiculous for the quality and selection. Waiters were mostly inattentive and had to be flagged down, waited 45 minutes for certain cuts of meat to come around. Not sure how many specialty meats you have but we saw 7, and I don't consider sausage or chicken a specialty. Underwhelming to say the least! read more

Visited for dinner w my daughter. Had a most excellent dining experience. Our server Mo was very attentive, courteous and offered great suggestions. The service was prompt and the wine and food delicious. Highly recommend!! read more

Service is impeccable. Ask for Chase He does not miss a beat. Food is amazing! The smoked salmon was delicious read more

Fogo de Chão - Brazilian Near Me - Plano, Texas

The servers are very nice and the food is very well cooked. The restaurant feels very good in general and the meat cuts are excellent! Chase, Michael, Aline, and Alex made our night very warm and enjoyable. read more

We chose the Best of Brazil cuts menu option and what a disappointment. Not only is the lobster bisque no longer a staple (replaced with corn chowder :-(, many of the options on the salad bar sat empty for most of the evening. Service was very sporadic and water glasses sat empty for longer than we cared for (especially with the salty sirloins that continued). We also waited - and waited - for most of the meat options on this menu to be brought around and still never saw 1/2 of the menu items. Lamb, pork chop, pork belly. Nonexistent or else it was never brought around to us. Our menu listed mashed potatoes and crispy polenta (other previous staples). No longer available either. Wouldn't recommend until service and food offerings are improved. read more

I had heard really great things until I talked with some of the employees. I overheard their conversation, and asked them if I had heard correctly. Unfortunately I did. They said that people have been called into work dispite being under quarantine due to COVID because more than half of the staff is out with COVID. I find the idea that they would be willing to be a transmission hot spot because they don't want to shut down or send sick workers home for profits appalling. It obviously is biting them in the but because half of their staff has it now, but I would caution against eating there as a professional in biology. I can't risk not being able to fly home for work or infecting my family with pre existing conditions. I feel others might feel the same, so I have chosen to share what I have heard. consider yourself warned. aspects of who I talked to have been changed to protect the identity of the employees. read more

Had a great time with my brother here. The service here is delightful, and it is such a pleasant atmosphere here. The meats were top notch. My personal favorite was the garlic picanha. Unfortunately I don't have any pictures because we devoured the food before we got the chance. The salad bar is a good place to start before the main courses come in. Be prepared though, are extremely good and extremely heavy. If you are in the Legacy West area looking for some prime cut meats, I would come here no doubt. Big props to Mike and Chase, they made our experience here wonderful. If I come here again, I will request them. read more

Stopped in for lunch yesterday with two old friends. FOOD: I think everyone knows that Fogo is a treat; however, we "just" wanted a salad. We had the $15 salad bar and the selection was outstanding! I had lots of vegetables, smoked salmon and the Brazilian beans and rice. The table also had the Brazilian bites cheese bread, fried polenta and mashed potatoes. This really was a treat! ATMOSPHERE: This location is new and is beautifully decorated. It is perfect for birthdays, anniversaries or just because. SERVICE: Our primary server was Brandy. I love when they tell you their name and give such personal service. The waitstaff always made sure our glasses were full and dishes cleared. TIP: Don't overlook this gem and think it is just for special occasions; just go! read more

Just like the one in Houston, very nice atmosphere, waiters are very accommodating with a friendly demeanor and the food and service was excellent. Will definitely be back read more

My birthday celebration with the family was fabulous! The ambiance was nice, and the attentive service from James, Abby and Michael K, made us feel special. The good selection of meats and salad bar offerings had something to please everyone in our party. We will definitely return to the Plano location...Kudos! read more

Leo gave us great service couldn't have asked for more amazing at his job keep up the great work good sir.

We went to Fogo for Thanksgiving with the family. They were extremely busy, and we had to wait 20 minutes past our reservation time. The service was terrible. One of the drinks was incorrect, and our son finally received his drink at the same time as our check. It took forever to get drink refills and clean plates. The sides were cold by the time we received clean plates for the meat. They brought us 4 rolls and one scoop of potatoes for 6 people. I think we saw our actual server twice. Thank goodness there were other servers we could flag down. The meat was not cooked correctly and they were very fatty and bad cuts of meat. We usually love Fogo, but I'm not sure we will be back after this experience. What a waste of time and money. read more

Bailey gave me and my daughter stellar service. Worthy of returning. Even in the midst of the prom crowd. Food was also great. The ambiance is always a vibe here. read more

Aiden, Jake, Carrena and so many more !!! Oh my Goodness we came here for the first time and This wait staff made it an incredibly amazing time. We were celebrating our sons 30 th Birthday and they helped to make it all an amazing celebration I highly recommend this dinning experience read more