Went early on Mother's Day. No line and attentive server. Everything was fresh and tasty. For appetizers we ordered walnut shrimp, steamed dumplings and the rest we ate the hot pot of lots of veggies, tofu skins, beef, chicken, tripe, scallop, and more...self serve can drinks abundant choices and self serve ice cream or sesame balls for dessert. Whatever we asked for we got: it was fast and very good service! Will go again. Reasonable, small restaurant; cozy. No photos...too busy eating. read more

Incident occurred on 06.27.26, 8:00 pm-9:30 pm The most negative restaurant experience my family and I have ever had. We came here as a party of four after a long day, hoping for a relaxing dinner. Unfortunately, every aspect of the experience was atrocious. From the moment we arrived, we were greeted by an incredibly unfriendly staff member named Ken. We were seated in a booth with peeling upholstery, and the general cleanliness left our party with less of an appetite than we came in with. Every bowl was poorly washed (stains, dried food), and every ice cream cup available was stained, forcing us to use paper cups instead. The food quality was also noticeably worse than in the other locations. The salmon sashimi was extremely fishy, and many of the meat selections were pure fat; nothing tasted fresh. Compared to the other two locations we have visited, this was by far the worst. Service was entirely nonexistent. Ken did not acknowledge our table a single time and repeatedly took away our menus, requiring us to get up ourselves whenever we wanted to order additional food (check camera footage). Ironically, the only time he became friendly and talked to us was at the very end of the meal when it was time to pay. When we received the bill, my father initially thought we had been charged for alcohol included with the dinner menu. Upon closer inspection, we discovered an 18% service charge had been added. I knew the restaurant policy stated that parties of **five or more** are charged an 18% service fee, so I checked the menu to confirm. We were a party of four (as shown on the receipt and check cameras). When I brought this to Ken's attention, he immediately responded, "This isn't me, it's my manager who tells us to do this." I explained that we were not a party of five, but he abruptly walked away in the middle of the conversation, not allowing me to finish my sentence. Moments later, another table, a mother and her son, asked me, "Did you get charged the 18% service fee too?" They showed me their bill, and sure enough, their party of two had also been charged. Earlier that evening, two men had also questioned the fee. One of my family members overheard Ken telling them that it was "just a normal expensive San Francisco charge." They were clearly unhappy but ultimately paid and left. After witnessing multiple tables being charged the same fee despite not meeting the stated requirement, I informed Ken that I would pay the bill itself but not an improperly applied service charge. Once again, he insisted, "It's my manager who put it there. Just pay it." I requested to speak with the manager. After spending several minutes avoiding the issue, moving things around behind the register, Ken went into the back room speaking Cantonese, then came out and handed me a phone connected to someone he identified as his "manager", Serena. I explained the situation to her in both Mandarin and English, making it clear that several parties of fewer than five people had been charged an 18% fee despite the restaurant's own policy. Her response was simply: "How much are you going to tip then?" There was no misunderstanding or language barrier; we had the conversation in two languages. I explained to her that her menu is misleading, and restated that many parties tonight were charged a large party service fee. She then replied again "Okay, how much are you going to tip then?" When I returned the phone, I told Ken that adding an 18% charge to tables that clearly do not qualify under the restaurant's written policy is dishonest, misleading, and illegal. He agreed, again blamed his manager, and eventually printed a corrected bill without the fee. For context, my family comes from a long background in food service and restaurant work. We are generous tippers and routinely leave 20% or more, even when service is lackluster...we all have bad days at work. This was never about avoiding a tip. It was about being charged a mandatory fee that, according to the restaurant's own menu, should never have been applied to us and the other diners in the first place. My suspicion is that evening staff, with no management present, are adding service charges to increase compensation. If that is the case, ownership should be aware of it immediately. If this is truly management forcing staff to add 18% service fee, this will be an easy report to the California Department of Consumer Affairs and the San Francisco Department of Consumer and Worker Protection. I sincerely hope this was an isolated issue involving specific employees rather than management. Either way, it left a lifelong terrible impression on this business, and I will be recommending everyone in my community to go elsewhere. read more

Grand Hot Pot Lounge - Our tbl of 4 charged 18% - Hot Pot Near Me - San Francisco, California

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In the city and decided to visit grand hotpot. You gotta pay for street parking by license plate we parked and was seated upon entering the restaurant. Smaller location than Pacifica but menu is very much the same. Other than the initial ordering interaction and paying, the service was pretty much nonexistent as employees were eating lunch on the big table so we did not get refill in any food. Once finished eating, I had to walk up to the counter to pay since there weren't anyone available to assist. Auto tip added to bill for party of 2? Not like we had a choice so paid and bounced. Will not be back to this location read more

Came here with my family for lunch and ate around 200 something$ . Food came fast. Ordered their honey glazed shirmp, very delicious. And some beef meat. It's my first time trying. Drink was good read more

Grand Hot Pot Lounge - Hot Pot Near Me - San Francisco, California

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Delicious food--I try hot and sour soup everywhere I go and this one was up there with some of the best. Chockful of veggies and a proper balance of pepper and vinegar just like we like it. Walnut prawns for me, sweet and sour chicken for hubby and a shared iced milk tea. All very delicious and huge portions (we'll be eating it for dinner as well!). Warm inside, but unseasonably warm outside as well. Highly recommend. read more

Grand Hot Pot Lounge - Walnut prawns and hot and sour chicken. - Hot Pot Near Me - San Francisco, California

I've been to this spot several times and really appreciate how affordable the food is. They offer a wide selection of meats, veggies, and appetizers. I like that appetizers can be ordered at no extra cost, though don't expect anything fancy--the quality is decent but nothing special. This time, we tried the spicy miso and mushroom broth, and both were just okay. The service today, however, was disappointing. Our server seemed very rushed. Each time we asked a question, he gave a quick answer without making sure we understood, then walked away. Honestly, I couldn't really catch what he was saying most of the time. Service definitely needs improvement. Also, keep in mind there's a mandatory 15% service charge. I didn't feel the service matched that amount, but at least it wasn't the higher 18-25% that some places add. read more

Had a great experience here. Super fresh ingredients and very reasonably priced. All you can eat for $35.99 flat! You can get as much premium steak, seafood, pork, veggies as you want and even appetizers are included. Can't wait to go back. read more

Came on a Wednesday afternoon to a quiet restaurant. I was really craving hot pot but didn't want to do anything at home nor did I want to go to a busy restaurant so this was perfect. Waiter was very attentive and service was quick. Music in the background was great! Loved the sauce station, grab your own rice and drinks! They had an ice cream station for dessert as well. Portions were great! Hot pot was flavorful, produce was fresh. I highly recommend! read more

Recently been here twice since they moved to their new location - 4134 Geary (next door to Brothers Korean BBQ.) Great AYCE hot pot experience. Their broths are so good also. The meat selections are fresh, delicious, they give a generous portion. I really like all the other selections like all the veggies, seafood, etc. Self serve ice cream. A bit iffy about this, but you can always skip. Service is efficient and friendly. Ambiance is nice as it seems newly remodeled. Comfortable sitting and nice bright interior. They share same space as Wasabi bistro. No more karaoke at this location. read more

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Perfect for a large group. We were a group of 10 and made a reservation for 5:45 on a Thursday night. We had three bowls of soup. One spicy, one mild, and one half and half. We had thought the half and half was a mid point in spiciness but it was actually a pot with half spicy and half mild broth. Next time we'd just order three of the half n half. It was easiest for one person to do all of the ordering and we got a spread of meats, noodles, and veggies. We were happy with how quickly everything came out and the broth was quickly hot enough to start cooking. Make sure you order the sesame balls! A member of our group was in white and the staff brought out an apron to help them from staining their shirt. We all laughed when he told us his children don't spill on themselves! The self serve drink fridge, variety of sauces, and self serve ice cream were all great. All you can eat and all you can drink for $45 each. We all left super full. One thing to note is they have moved locations so the photos in the red room are of the old space. Make sure you navigate to the new location! read more

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My second time visiting the restaurant. The price and quality is very good for in the city restaurants. I'm not a hot pot expert so both times, one of our Chinese friends was there and helped with ordering. The menu has a great selection of meat, appetizers, and drinks. It is ayce hot pot and ayce drinks. They have alcohol, Asian drinks, and soda. So I love that they have the variety. They also have ice cream for after. The staff are nice, food comes out quick and is a great place to have dinner with friends and family. read more

Grand Hot Pot Lounge - Menu - Hot Pot Near Me - San Francisco, California

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I love this place! There's all you can eat food and ice cream and the food is so good. There's also free drinks included in the price you pay. A lot of different appetizers to choose from and even raw fish! I like the environment because of how peaceful it is and isn't in a busy area like downtown SF. The service is good and they bring out the food really fast. Would come here again (The pictures were of two different times!) read more

Grand Hot Pot Lounge - the food - Hot Pot Near Me - San Francisco, California

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You can't beat $35/person for unlimited canned drinks (lychee/passion fruit juice, soy milk, milk tea, black tea, beer etc) AND all you can eat hot pot items AND all you can eat small plates! They have a bunch of different kinds of hot pot meats and veggies. Their small plates range from sashimi to cucumber salad to spicy intestine. Their sashimi was limited to 1 order but it was actually so fresh including salmon, shrimp, and scallop. Only docking one star since I do think their broths could use some improvement and it's a vital part of the hot pot experience! The house spicy broth was lacking in flavor and fragrance. The chicken feet broth was not bad, but didn't taste very rich. I relied heavily on my dipping sauce for flavor. I'd definitely recommend Grand Hot Pot Lounge though if you're hungry and want to have a good time with friends! read more

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Food 3.5 stars. Nothing special, nothing terrible. Service?.....you want water? waiter tells you where to get it yourself. Okay.... ayce place, expected. You want a menu to order your next round? waiter tells you to go to the next table and get it yourself. Ok...... He's too busy to wait for us ... Forgiven. Check comes, 15% service charge. Taxes charged for service charge......ok....I didn't see this was a requirement but whatever. I gave him my credit card and he gives me the receipt to sign. Another 15% added to that ...hmmm ...I didn't put an extra tip. Asked the waiter why he charged me a service charge and a tip? He said he made a mistake. Also, credit card charge, it's written as a tip, not a service charge. I fail to see how this is a honest mistake. Forcing people to tip for a no service restaurant and writing it up as a service charge then adding tips after. Then reporting it as a tip when charging it on your credit card. I'll let people decide for themselves what they think of this. Also a frig in the back that req cash only if you want a drink. Seems like very sketchy stuff happening at this place. read more

It was very very dirty inside. The veggies aren't washed. They are rude: don't stick around to let us finish a sentence or ask questions about things. The table was filthy -- food still on it and sticky. Original broth was plain. Our tea pot that came to the table had tomato paste on the outside... I can't say how gross this was. Pee on the bathroom toilet seat too. I didn't pick this place: wouldn't have gone here once I was the reviews. They were right. Gross. THEY CHARGE YOU 15% SURCHARGE FOR NO REASON. read more

We came here on a Monday at 4pm and the guy charged us for a lunch instead of dinner even though dinner service started at 4pm. The lunch was around $25 per person excluding tax. There were only about 6 people here all together. The food came out almost instantaneously. This place serves all you can drink, all you can drink alcohol is only with the dinner service. They have soy milk and grass jelly drinks along with other tropical canned drinks and your normal sodas. Unlike other places you have a communal pot. This is more family style than normal hot pot places. Dinner is about $10 more but has more options when it comes to appetizers. The meats for the most part were pretty good. They also have frog legs here which is different. I didn't try it but my boyfriend said it tasted like chicken. The appetizers were pretty good! (Honey walnut shrimp was on the menu) over all pretty good experience. read more

Grand Hot Pot Lounge - Hot Pot Near Me - San Francisco, California

Came here for the first time in a while with a group of friends for a weekend dinner. It was $35 + tax per person AYCE, including drinks and made to order appetizers. We selected two soup bases, one spicy for meats and one vegetarian. We checked off items on a paper menu that we wanted, and they'd come on a raised platter that was placed next to our table. The service would bus leftover plates, cans, and utensils pretty quickly. For sauces and getting non-water drinks, there was a sauce station and also a drinks fridge where we could grab our own sauces and drinks. I had a great time, found the food satisfactory for the price, and the ease of the hot pot experience here to be easy and great. Will definitely come again! read more

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Came around 4pm and it was very empty for an ayce restaurant, which was great because there was no wait and the service was quick. Most of the food came out after a couple minutes, couple items were missing but it's fine because it's ayce and you can just reorder. All the food and the broth tasted fantastic. There is a good selection of meats and lunch appetizers, there's even more for dinner. The fridge drinks are very different from the regular restaurant drinks, making it fun and interesting. Would come back especially for dinner read more

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Wasted time driving and parking there. The place looks permanently closed. . Update your yelp and website!!! Don't bother calling the number. It goes to a different business. read more

This is my go-to hotpot spot in the Richmond. Service has always been excellent for me, the selection of meats, vegetables, appetizers, and sauces is fantastic, and at a price of $35 for ayce + drink this is a great value. Highly recommend for a date night or bringing a group of friends! read more

Much better experience this time around! It definitely helped to have an English-speaking wait staff member. I was hesitant because when I was making the reservations, the person answering the phone clearly did not speak English well and kept getting the reservation time wrong. I finally managed to get my reservation across with my rudimentary Cantonese. Booked one of their private karaoke rooms, which includes all-you-can-eat, all-you-can-drink, and karaoke for up to three hours at $40.99 per person. With tax and tip, it ended up being around $53 per person. Gratuity was included for our group of eleven people but completely deserved in my opinion given how hardworking the staff were in getting our orders right and helping us out with karaoke system. Food-wise: No complaints. Good selection of meats and veggies to choose from. We had four sauces to choose from. Option to have two broths split into one pot, but for an additional charge. Karaoke system: They have a basic selection of songs (not dinging points for that since it's not a karaoke place: it's a hotpot place). Main thing to know is that you have to search by INITIALS, meaning the beginning of each letter of the song title. Would have been helpful to have that explained beforehand, but now I know for next time. I think the only part that could have been better was the cleanliness of the place. The bathroom floors were super slippery and my cardigan which I had taken off and had on the booth seating the entire time had a giant chili oil stain along the hem and armpit area, making me think the booth seating had not been wiped down beforehand (dish soap is your best friend). Aside from the cleanliness, our group had a great time and the all-you-can-eat, drink, and karaoke make it a worthwhile deal. Definitely plan on hosting another event here in the future. read more

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We came here for my sister's birthday and reserved one of their private rooms for hot pot and karaoke. You get 1.5 hours of AYCE hot pot, and 3 hours total in the room for karaoke. It came out to be about $50/person with tax and tip included. There's 2 large tables that fit 24 of us pretty comfortably, but if you want to walk around, it gets pretty crowded. F O O D (4.5/5): Of the whole experience, I thought the food was the best. You get 2 pots of broth at each table, and each pot can be split to have 2 different broths. We had their standard house broth and spicy broth. The spicy broth is pretty spicy. We chose pretty much a little of everything, and it was all really good and fresh. The meats and seafood were excellent. The veggies and mushrooms were great, as was the various meat and fish balls. There were also cooked appetizers like honey shrimp, egg rolls, wontons, onion pancakes, and soup dumplings that were pretty good. For the starches, there's rice, ramen noodles, and udon noodles. We had some of each. The sodas and ice cream were self serve in their main dining room. K A R A O K E (4/5): There's a mix of Asian songs and American pop songs, but they were on the older side (pre 2010?), but still a pretty large selection. We found Rihanna, Taylor Swift, Justin Bieber, Journey, Bee Gees, John Legend, Miley Cyrus, just to name a few examples. The selection menu was a little tricky to figure out though. E N V I R O N M E N T (2/5): The good: I thought the tables where we ate were fine and clean. The private rooms, although small, had really good ventilation despite all the steam from the hot pots. I think they have their air conditioning going strong. The bad: The place is a little run down. The tables had some cracks in them. The floors had a slipperiness probably from the grease. The bathrooms floors were wet. There's only 1 scooper for the self serve ice cream, so you know that scooper's been touched by 100's of people. If you're a germaphobe like me, you have to just leave that part of you at the door, and enjoy the evening. O V E R ALL: Yes, the place is a little run down, but did I have a fun time? YES. Was my tummy happy? YES. read more

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Fun for a birthday dinner with a large group! For dinner, it's AYCE hot pot with all you can drink included (beer, sake, wine options) for around $40 including tax and tip, so it's a pretty good deal. And if you go on the exact day of your birthday, you can eat for free! Would recommend making a reservation ahead of time since there isn't a whole lot of seating inside. Their hot pot offerings were pretty standard, not the largest variety I've seen and the quality was also pretty normal. They have a lot of small dishes and appetizers like honey walnut shrimp and scallion pancakes that can be ordered too. They had a lot of different kinds of hot pot broths though -- we just got 2 pots of the original broth, but would be interested in trying their spicy broths! They also have a small ice cream fridge with 4 flavors of ice cream gallons that are self serve, although the green tea and black sesame flavors I tried were kinda mediocre. But it's all included! Service was quick though, we got our hot pot ingredients and dishes promptly after giving the waiter our paper menu. There's a karaoke setup with mics and a TV at the back of the restaurant, and closer to closing time a group next to us turned it on and went really hard on the karaoke so that made the atmosphere fun and lively. read more

Grand Hot Pot Lounge - Karaoke Setup - Hot Pot Near Me - San Francisco, California

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So tragic they have downsized and no longer offer kareoke rooms:( when I booked via the phone they said they still had a room with kareoke so I was really confused! The waiter seemed impatient with me when I asked about the rooms. We ended up not eating there because when we sat down no one came to us for a while... read more

The Yelp address and hours are wrong. I submitted the correct address but Yelp didn't accept it. Google has the correct address cause this is the smaller location without private karaoke rooms after the move. There is no Wasabi Bistro (so no sushi) even though the sign in the front says both. I came here for my birthday dinner with 5 other friends, since they have a free birthday meal deal. I live a few blocks from here and always passed by, so I wanted to try it. However, I feel disappointed by the experience. Even though I got a free meal, the bill was still $235 which is $47/person. That doesn't make sense, cause $35/person is supposed to be around $200. I realized the issue after my friends already paid, and went back the next day to talk to the same male server. He said he already included the birthday discount but wouldn't let me look at the bill again. Even with tax and tips included, it still shouldn't have been $235 unless if he added other fees but he wouldn't say what. Like did he added the wasted food charge without telling us. They gave too big portion sizes compared to KBBQ. One of my friends doesn't eat seafood and 1 is watching her weight. I found their menu selection really frustrating how we couldn't specify if we want a small/medium/large portion so we ended up with leftovers. Like I ordered beef balls and fish roe balls, but only 2 other friends wanted to eat the balls with me. I ended up having to eat 6 balls to not waste the food. Overall, I felt too stuffed at the end and the quality of the food wasn't that great except the cooked food. The quality of the cooked food was really good like honey prawns, Shanghai soup dumplings, egg rolls, etc. I was satisfied with the all you can drink selection and enjoyed the sweet canned chrysanthemum tea and canned pearl milk tea. I also really liked the ice cream flavors. He wouldn't let us sing karaoke though cause we don't have the minimum 15 people at this location. There were only 4 tables of customers the whole Thursday night so he could've been generous and turn on the karaoke instead of basketball on the TV. He also didn't say happy birthday and gave us the bill at 8:30pm when it's closing at 9pm, so overall service seems not good. Fortunately he didn't tell us we were there for 2 hrs instead of the 90 mins time limit since there was a lack of customers. It was good to try once but I won't be returning. read more

Have you ever wanted to feel like you're on the set of a Hong Kong crime drama (or perhaps Rush Hour)? Red walls, circular booths under a painted sky ceiling, beaded curtains, and a random terracotta warrior come together to give you a very particular yet familiar feeling of another time and place (but actually you're still in Inner Richmond). Go crazy with the menu here - I was extremely impressed by all the options which were all pretty good and actually fresh. The honey glazed shrimp and green onion pancakes were my favorite appetizers, and we got a ton of meats and veggies for the hotpot. Both spicy and original broths were solid; I especially enjoyed the spicy because it was Sichuan style. read more

Grand Hot Pot Lounge - Hot Pot Near Me - San Francisco, California

Another solo food adventure in the books, and this time it was to the original Grand Hot Pot Lounge on Geary St. in San Francisco. Came in right when they opened at 12pm and they had plenty of seating. Lunch here is a crazy good deal. $27.70 after tax per person for lunch AYCE menu. It doesn't have any many options as dinner but it will have a lot of your main hot pot items. For each pot, you'll have your choice of two broths. I went with the spicy butter broth and the house spicy. The house spicy was hella spicy, the numbing kinda spice, so if that's your vibe, it's tasty. The butter however was my fav, bc let's be real it has butter in it and I love me all things butter. What I enjoyed about this location is that they portioned it out for a single serving so I didn't feel like each round was too much to handle. The meats are alright and good enough for the price. I don't come here for quality, more so quantity on budget. Plus their options for for veggies is pretty good and fresh tasting. I really enjoy their prepared appetizers, like the XLBs and crab Rangoon. The mandarin beef was a hard pass for me though. Still a solid place for Chinese style hot pot. The price alone make its perfect for those looking to get a ton of food for a great price. Coming right when they open, you'll almost never have to wait for a table. read more

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Came here for dinner with family on recent visit to SF. This place (well their sister one in Pacifica, CA) was recommended by my cousin who said his parents (my aunt/uncle) had went here before and liked it. My grandmother loves food so why not AYCE hot pot ! This one is located in the Inner Richmond area, on Geary. Got lucky with parking and pretty much parked right in front of it. We had came here "early" for dinner, in fear of it being busy on a Saturday night, but to our surprise, even by the end of our meal, it wasn't packed. Pricing was $22.99 (12pm-4pm) and $32.99 (4pm-10pm). Seniors is $2 cheaper (had forgot my own dad was past 65 and only remembered my grandma. oh well). Their prices is ALL YOU CAN EAT AND ALL YOU CAN DRINK (sapporo, coke, diet coke, chrysanthemum tea, soy milk, sprite, etc - all in cans) Since our round table allowed 2 pots, we opted to get 2 flavors per pot and be able to pick the soup bases we want vs the FIVE FLAVOR one. We ended up trying the HOUSE ORIGINAL, HOUSE SPICY, THAI TOM YUM SOUP, and WHITE PEPPER CHI & PORK STOMACH. The two that "stood" out were the house spicy and white pepper ones. Can't say any of the broths were particularly strong except their house spicy. Unsure which I would recommend either We had a party of 5. Off the bat, we had ordered SUPREME LAMB SHOULDER SLICES, SUPREME BEEF SLICES, FATTY BEEF, FLANK STEAK SLICES, PIG LIVER, BEEF TRIPE, BEEF MEAT BALL, FISH ROE BALL, SHRIMP HEAD ON, TIGER PRAWN, WATERCRESS, NAPA CABBAGE, SLICED TARO, FRESH TOFU, BEAN CURD STICK, HOMEMADE FISH PASTE, HOMEMADE SHRIMP PASTE. Their SUPREME LAMB and SUPREME BEEF and FLANK STEAK came out in 3 big stacks. Never seen it presented like this before. Most if not all places are trying to be all fancy with it all curled to look like there is a lot. But legit, this place was just a stack of slices. These 3 meats were pretty decent. Nothing unique in particular. Grandma said they were "rough" but seemed normal to me for un-marinated, just pure meat slices. The SHRIMP HEAD ON, TIGER PRAWN, FATTY BEEF, BEEF TRIPE, and FRESH TOFU came out on 1 plate, each as their own "pile". There was almost no difference in size between the SHRIMP HEAD ON and TIGER PRAWN. If anything, the TIGER PRAWN was smaller. The FATTY BEEF was interesting. Had a different "texture". Kind of "crispy" in a way. STEAMED SHANGHAI DUMPLINGS were small and soupless. CHINESE HERB CHICKEN FEET were decent. COUPLES DELIGHT (Spicy cold beef) was nicely flavored. OCTOPUS SALAD was nice. Uncle said it was like a taiwan style cold appetizer. Overall, not bad. As previously said, soup flavor could be improved. Ingredient quality is as expected from an AYCE place. read more

Grand Hot Pot Lounge - a table full of food - Hot Pot Near Me - San Francisco, California

Food was good but from the start the waiter was being rude with the questions I was asking. My family and I were new there so I wanted to get some things clear... anyways we were eating and my daughter and I were facing the area he was at, I KID YOU NOT HE STUCK HIS HAND INSIDE HIS PANTS 2 times when we were eating. At an instant my appetite went away. I spoke to him at the end telling him that was not ok. Tried to speak to manager but he ignored me and was soooo rude. Do not come here!!!! We spend a good amount of money for him to do that was so unhygienic read more

I like the idea of the venue, karaoke and hot pot. You can get private rooms or out in the open with everyone else. Price point is ok too. I walk into a dark and unwelcoming restaurant. No one greets me, I stand by the walkway waiting for some direction as the waiters finally wave me in and ask how many then tell me booth 3 and not even walk me to the booth. So I sat down and wait for friends to come for about 10 mins or so and no comes to ask me what I want to drink but come to find it's self serve. My friends make it over and we wait another 10 mins and just drop the menu off. They don't even ask if we needed help with the menu. The menu is confusing but we somehow figure it out. They take our orders tom yum and house spicy I think it was. Both soups taste the exact same but one was much hotter. The Tom yum didn't even taste like Tom yum because Tom yum is usually sour which none of the soups were. We order our meat and veggies and the meat are all completely frozen. They check back on us once but that was it. Point blank, the restaurant is dirty, dingy and the customer service is awful. The food isn't good, you can get better ambience, food and service anywhere else but here. read more

Grand Hot Pot Lounge - Hot Pot Near Me - San Francisco, California

This place has a lot of appetizers on the menu. A karaoke vip place in the back. Overall, a good hot pot place in sf. Fav appetizers are the Szechuan chicken palms, crab rangoons, spicy beef dish and the spicy cold chicken. In addition to the variety of appetizer selection, the drinks are also unlimited! The waiters are a bit inattentive but maybe you'll have a different experience. read more

Grand Hot Pot Lounge - Hot Pot Near Me - San Francisco, California

A lot of food can be ordered so you'd better watch out! Took my family out and they enjoyed it a lot. The broth for the hotpot was pretty good and the servers really try to be as attentive as possible. Sometimes it gets pretty busy so please be patient. The ambiance looks nice, kind of the old Chinese style restaurant. Overall it's pretty good. Bring your family there to get their protein portions on! read more

I'd like to say that I liked this family laid back style of hot pot. I would say it's NOT SUPER Covid friendly but for our group, it was very family style for a little reunion, self serve which we didn't mind with tons of good food. I called early on a Friday for a reservation for 8 and they said we didn't need a reservation and could walk in. I didn't differentiate to ask for a karaoke room which is what one of our friends recommended. There are karaoke rooms where there are tables and a tv with mics for you and your friends to have a private party. That would have been nice but it was ok because we all haven't seen each other for a while. Parking wasn't too bad, there was plenty of street parking around the block and Main Street for a Friday evening. It wasn't super clean but definitely Chinese family style. We pretty much ordered everything on the menu, from appetizers-- dim sum, honey walnut shrimp, fried food, rice, to all choices of soup, and meats, fish balls, meats, frog legs, seafood, and all of the vegetables. Tons of sauces, and they had a larger table where you could get your own bowls and what not. As for drinks, we asked for beer and they handed us a case of Sapporo which we didn't mind and some sake. Theres a fridge where you can grab your own drinks, and also an ice cream fridge to get your own ice cream. I can see where it isn't the most sanitary but it was easy for our group. The servers were friendly and I enjoyed this setting personally. The food was pretty fresh and good and for the cost of price it was about less than $40 per person for all of this for dinner. If you want a private karaoke room with friends to drink and eat, make sure to emphasize that during your reservation. read more

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came here for Wasabi ayce sushi but they werent serving sushi anymore HOWEVER it was an amazing mistake. the food was really good, you get a lot of each item. sashimi was decent quality for being a hot pot place. they had unlimited drinks and ice cream. the sauce bar had everything you needed, no complaints. overall pretty good read more

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For an AYCE in San Francisco, the lunch price is very reasonable. The service was not the best, and the food was okay. There wasn't anything to rave about. I liked that it was AYC drink, that's why I'm giving 3 stars. They have a sauce 'table' in the middle of the restaurant with a bunch of open bottles/containers for you to mix your own dipping sauce. It honestly looked too hectic for me, I didn't use it. They also had the staples, peanut sauce, satay sauce, and chili oil, right at the table you're eating at. If it's your birthday, you have to eat with a minimum of 4 people and the birthday person gets to eat free! read more

Grand Hot Pot Lounge - Hot Pot Near Me - San Francisco, California

Both the spicy beef tallow broth and the tomato broth are bad, the spicy broth is not spicy at all even tho we added extra spicy sauce and was warned "it's super spicy are you sure you can handle it" and most importantly it's not numbing, and the tomato broth was super sweet especially till later, like there's a bunch of ketchup in it. The meats all look very fresh and they come in decent portions, my friend and I were not aware of that before ordering so we ended up having a large amount of leftovers which I felt really bad about. We tried asking them if we can pay to keep them and bring them home but they denied our requests, and insisted to throw them all away. I think they should really rethink about their policy like they can learn from a lot of other AYCE hotpot/bbq places where they charge the leftovers by grams then they will let you bring the leftovers home since it minimizes the waste and the restaurant is still profiting. Their sake is EXTREMELY watered down. The best items my friend and I had here was the sliced pork liver and the flank steak slices, highly recommend for everyone to try. Generally I would definitely wanna come back since there aren't so many AYCE and AYCD hotpot places around but I do wish they can improve the quality of their broth base and sake. read more

Grand Hot Pot Lounge - Hot Pot Near Me - San Francisco, California

Went for a friend's birthday after hearing about the karaoke and all you can eat hot pot. We were a group of 19 celebrating and we ordered everything off the menu. The food was good, broth was great, loved the variety of selection available on the menu and all the alcohol and drinks available. We had such a good time and would love to come again for another karaoke / hot pot night! read more

The meats tasted disgusting and the place looked dirty. The floor was so sticky. Don't bother wasting your time dining here.

The meat did not look fresh, so I tried a little bit and it was indeed stale and nasty. So I stuck to vegetables and tofu instead. Nevertheless, I was very nauseous and threw up afterwards. read more

Rudest service I've ever experienced on the phone. The person on the phone was rude and I decided not to dine here with my friends.