This restaurant is extremely filthy. Outside windows looked like they haven't been cleaned in over a month. Inside wasn't any better. The restroom had trash on the floor and toilets were disgusting. The char burger wasn't good and the jalapeños and peppers that they have out were old. The tables were not cleaned off. There was pieces of hamburger all over the seat and table that we sat at so we had to clean it off ourselves. Whoever is managing this location needs to hire workers that want to actually keep the place looking clean. read more

Curbside pickup/ did not get the bacon or avocado we paid extra for. Everything was wrong and i paid $37 including a tip for 2 burgers and frys. Wish i could go back in time and undo the whole thing. Every time we come here our order is never right. Can anyone explain why that is? For being 10 minutes away, this trip was a whole waste. Id consider a secondary review if this is able to be corrected. But I am so disappointed. read more

Every time I do a pickup order at this Habit, the order is always screwed up. Toppings are not correct, they forget the ranch that we requested, and just now they did not include the kids' drinks. This will be the last time I eat here. read more

I run pass habit burger on my morning run route and finally went to try the burgers. I ordered the bbq bacon and fries. When I say juicy, I mean juicy amd tender and full of flavor. They make the burgers to order. The Ford was poppin hot which is always good and they're thick! They also have a self serve toppings of jalapeno and hot peppers. I added a few jalapenos to my burger which set it off. The buns are toasted and it comes with caramelize onions. If you want a taste, juicy and tender burger you have to check them out. The burger will make you have a Habit for them! read more

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My first time here and probably my last. How do they ONLY have Swiss cheese available! I ordered a bacon bbq cheeseburger well done, the burger was good. The onion rings were salty as hell and the vanilla shake was very bland. read more

Habit Burger & Grill - All that salt =gross - Burgers Near Me - Phoenix, Arizona

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Food is always hot fresh and delicious. I love the fried green beans. None go to waste. They have Malts not just shakes. The order taker was friendly and nice. I highly recommend a better burger here. read more

This place makes for a damn good Habit!! The burgers here are on point and damn tasty! Service is quick and friendly!! The only drawback is no drive-through! Stick one in your face today! read more

This is like any fast food joint. The food was ok, the place was semi-clean, and service was ok. I ordered the #2 combo: cheeseburger, fries, and drink. The cheeseburger and fries was ok. read more

Habit Burger & Grill - #1 combo - Burgers Near Me - Phoenix, Arizona

Good food it just takes a really long time because they get a ton of online orders that never stop, so if you go in person, expect to wait 20-25 minutes. Plus half the time they don't have shakes because the ice cream machine is always "broken" (like McDonald's). read more

I hate it when you order something to pick up and it's not right when you get it home. Ordered 2 burgers with raw onion, not grilled. I hate soggy grilled onions and that's exactly what it came with. read more

Service used to be good, but lately they get orders wrong, put on wrong toppings, wrong sauces, etc. I don't know what happened but it used to be better. Also, I have noticed that they always have new people working here - high turnover of employees - never a good sign. And, in light of a recent Yelp post on 6/14 in which the manager may have stolen a purse with wallet/money - WOW. I definitely could not recommend this place anymore. That theft post, if true, is seriously disturbing, read more

I put a curbside order in at 1213 today and it said ready by 1223. Arrived at 1223 and checked in on the app and got a text message saying food would be out shortly at 1234, so 11 minutes late. I have a crying one year old in the back seat so couldn't go in. Someone finally came out at 1250 asking if I was picking up an order. Had the audacity to say "you didn't check in so we didn't know." Brought my food out which was ice cold, meaning it was bagged and ready but sat there. I called the store repeatedly during my 25+ minute wait. Even put my car's make and color so they knew it was me. Very frustrating to wait 25+ minutes with a screaming baby all for ice cold food. Will NOT be returning to this store. I get being busy during a Saturday lunch rush but it only takes a minute to check your curbside orders and not be rude telling me it was my fault when I did everything right. read more

Habit Burger & Grill - Burgers Near Me - Phoenix, Arizona

WHAT THIEVES Took my employed to this place and left my Louis Vuitton bag at the table. There is no way to acutely call the restaurant so I called the to go place to call the restaurant for me and ask if they had my bag. The woman told me the person who answered the phone said NO BAG was found. I went back to the restaurant anyways. When I walked in and mentioned the bag a customer said the manager had taken the bag to the back. Funny now they have my bag because the customer seen them take it. They returned my bag to me but as I went through the bag my Louis Vuitton wallet was missing with my money and all credit cards Drivers license etc. I believe the manager was going to keep it all, steal the bag and all of its contents. No one at the restaurant or corporate seems to care one bit. Shame Shame Shame on this company. We used to go here all the time and we will never return to any Habbit burger. I will also spread the word and let everyone know what shady people they have working for them. read more

I placed my order online at 5:21 in order to have a fast dinner ready for my wife and I after a long day. Confirmation text said your order will be ready at 5:30. I was that and my order of 2 hamburgers was not ready. It was not ready UNTIL 6:04. 40 minutes for two hamburgers you would expect it to be at least good right? I took the bag home to find Both burger patty's were burnt solid bone dry black. I would drive back to request a refund except I already spent more time in that disorganized mess than I ever intended. I would demand anyone I care about to not waste their time and money at this lousy chain with zero quality. read more

I've eaten here a few times and they've accommodated my request to use the second patty off of one of their menu items to put on a second sandwich for me.. my wife likes the one with Avocado, it comes with two patties... But instead of making me happy, the manager says they have to credit the Avacodo burger $0.90, and then charge me $1.30 to put the same patty on my sandwich... So I tell the Manager, it seems like your cheating me out of forty sense, and she says, "that's how it works." I don't think so. read more

Habit Burger & Grill - Receipt and cost to put your own patty on another sandwich.. - Burgers Near Me - Phoenix, Arizona

Normal looking hamburger joint. They cook your food after you order so expect a short wait after you order, this is ok because they give you a pager to let you know when your food is ready. One issue is the limited seating. Not a problem today, but can be when they are busy read more

Habit Burger & Grill - Tea - Burgers Near Me - Phoenix, Arizona

Visited the place after church yesterday evening (9/11/11). Not really sure if they were officially open yet since they had a pre-opening charity lunch early in the day. First impression: they completely transformed the old space (Unlimited Coffee) into a fresh, bright & modern food joint. Although I found it small, I'll give them a pass since they only have that much real estate to work on the former cafe. The only other thing I also noticed, there were a lot of employees. Most of them cramped inside the counter area. Must be THE training day! On to the food: we ordered a mushroom burger, a Charburger and a double Charburger, side ceasar salad, sweet potato fries and drinks - rang at about $20 with tax. We were impressed with the taste knowing that we just saw them grill those patties on a barbeque grill (not a flat grill). Some people may or may not like that way but we personally like how they grill it similar to how Original Hamburger Works does it. We sat at the outside patio area which should be good during the times when the weather is much nicer. Yesterday though, it was a bad decision since we saw the haboob fast approaching from the east (can't see Squaw Peak from where we are seated). Made us chew our burgers faster :) I think this joint is a welcome addition to the CenPho neighborhood. More burger competition can only mean better things for us diners. We will definitely come back again. Next time will probably try the entree salads or the tuna sandwich. read more

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This place isn't half bad. What they lack in some areas they make up for in others, and overall, not a half bad place. The Habit is more of a fast casual dining experience, where you order at the counter and they have you pick up your food when it's ready. The place is well decorated, colorful and had a decent menu selection to choose from. Prices are fair, but I did have a few issues with how they rang up my order. For starters, you can get a basic burger combo for $5.95. This includes fries and a drink. Awesome! Plus, you can refill your drink a lot, which is a bonus since I go through a bit of pop when I eat out. The down side? If you want anything else but the regular fries, its going to cost you, and that upset me. I didn't want the regular fries and I wanted sweet potato fries instead as a treat. The down side? They charged me a la carte for my order instead of the value meal price, so my order was twice as much as I was hoping it would be. I think the sweet potato fries ended up being $2.95, or something ridiculous like that. I mean, I understand an extra 50 cents, but really? a la carte? UGH. I mean, the foods good, but not THAT good. Service here was nice and friendly. The manager walked around to make sure we were happy with our order, and the food was filling and tasty. I like it as an alternative to fast food, and it was a great quick meal. Next time I'm here, I think I will stick with the regular fries since I didn't like the extra charge. Not a half bad place. It's worth giving a shot. read more

I'd been kinda buggin out about trying The Habit for some time. I've had mixed reviews from friends and I am picky about my meat, yo. Well, last week my tiny had parent/teacher conference so we were leaving school late and hungry. We pull up and are both kinda looking at each other like do we really want a fast food burger? The Habit kind of meets you halfway as far as fast food is conserned. It's definitely a fast food burger but with a little gourmet flair. I like the way the place is set up. Kind of like a Culver's or something with those buzzy pager things that notify you when your oder is ready. The burger was actually good as was the bacon I ordered on top. My son ate all his food. Chicken I thinks. Also they gave him strawberry milk and a free refil before we left. Over all a nice experience. I am not dying to eat here again but I am also not opposed. read more

Habit Burger & Grill - Burgers Near Me - Phoenix, Arizona

After sharing and expressing our frustrations with a number of past visits, the management team did a fantastic job listening and addressing the situations. They went above and beyond what was expected and our experience was 5 times better. Thank you Habit and your team! read more

When I'm at work and I want a burger for lunch, the Habit is in my heavy rotation because it's 5 minutes away and it's really good. Less than $7 for lunch that's freshly made and delicious in this part of N. Central PHX is a win and you won't need to tip anyone or wait long to eat. Is there a friendlier staff? Hard to find one. The dining room, the soda and drinks and the condiment area are always clean. Sometimes the tables could use more frequent cleanup and I've been here twice where someone has dropped a heinous deuce in the bathroom that the ventilation couldn't handle. It emanated into the dining room so I moved outside. I think the burgers are some of the tastiest around and the fries are pretty damn good, too. I need to venture off of just burgers because the menu definitely offers more, but I love the char-burger so I can't quit it just yet. Yeah, if management reads this...do something about the crapper, definitely. Bigger & badder exhaust fan or something. read more

I'm actually not shocked after reading reviews that my family and I had the experience we just did. We had two separate orders but I'll start with the first. My parents ordered two chicken Caesar salads which was very clearly communicated. When our order was repeated back, we all heard the order correctly, regardless of the clear language barrier (one which another employee also acknowledged existed). When they got their salads, they were chicken garden salads. No big deal right they'll just kindly ask for the salads they ordered. Nope. When they went to ask for the correct order the lady very rudely said "Well I repeated it back to you and you said yes" (again, there was clearly a language barrier). So she refused to offer even the slightest bit of customer service that honestly would cost her nothing. After I spoke to another employee (the one that said there's a language barrier) stating that the order was communicated correctly and she mistakenly inputted it in the POS incorrectly, he said he would talk to her but clearly no one cares at this location because he went back inside and did nothing. Second order - two burgers were severely undercooked and after the first experience I'm shocked they remade it. We went back inside to get refills and the lady immediately turned her back and pretended like she was waiting on an order from the grill (there was no one inside LOL). So pretty clear she knew she was in the wrong. I don't EVER write reviews but after having spent 10+ years in the service industry it costs you nothing to admit you made a mistake. But pretty clear everyone is miserable here so that would be asking for too much. This location needs severe training in customer service but the reviews tell me management already knows that. read more

I love habit!!! One of the only places that offered a teriyaki pineapple burger!! If you love pineapple this is the burger for you! Surprisingly the meat is seasoned well for being a chain restaurant and the sweet potato fries are to die for. I hands down pick this burger place over rehab burger hop Doddy and many others. Quality quality quality!! read more

This place sucks. Dirty kitchen and to top it off they will fuck up your order and give you an attitude when you call. Go somewhere else. Look at all the shitty reviews this place has. read more

Burgers are good! I don't really like the grilled onions but it was good overall. Onion rings come with free ranch (super awesome!) read more

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i really love this restaurant and have come back time and again after theyve messed up my order because the food is great and i believe in being a loyal customer. however, im really upset about my recent habit order. i placed an order in the app in the afternoon on xmas eve and despite the app saying the restaurant was open, i received a call informing me they were closed, my order was cancelled and i would be quickly refunded. it has been many days since xmas eve and i have received no refund. i contacted the company's customer service department and received an apologetic, if not cryptic, response informing me someone would be getting back to me very soon. it's been 3 days since i received that response and still no one has contacted me. i just want a refund, this is such bad business practice and so unfair :( read more

Habit Burger & Grill - email response from customer care team - Burgers Near Me - Phoenix, Arizona

Ordered tuna filet w/ grilled onions, mayo, pickles , lettuce and no tomato. And garlic parmason fries. Sandwich was missing pickles and grilled onions and fries had no garlic. Had to season them myself at home. Very disappointed! parmas read more

Well...tried again but no go! Six months ago I was there and a manager was yelling at an employee...and the employee walked out. See that review! Went again tonight for curb-side pickup...got home and the order was completely wrong even though the employee said my name and handed the bag of food to me. Maybe I should have checked the bag before leaving the parking lot...but when your order is chicken sandwich, chicken salad, french fries, green beans and you receive 2 garden salads with a bag full of ranch...something is wrong. I get mistakes happen. Then you try and call the restaurant and there is no way to get a hold of them...I had to press the button as if I was ordering with a credit or debit card to get a live person. They were less than helpful...held on the phone for 20 minutes...good thing for speaker phone...then was disconnected. Called back...did the same thing.. Decided to drive back to the restaurant to tell them what happened and get the correct order. Walked in and told the girl who handed me the curb-side order and it was a "oh sorry - don't care attitude". Waited another 20 minutes for the order and walked out. They don't make it easy to contact them...what a shame...and now this is posted. No customer service once again. MANAGER - DO NOT SEND A MESSAGE SAYING YOU HAVE SENT A DM TO CORRECT ISSUE...I DON'T NEED A COUPON TO COME BACK. HOW ABOUT WRITING A TRUE RESPONSE AS TO WHAT IS HAPPENING AT THE RESTAURANT, HOW DO YOU CONTACT THE RESTAURANT, FIGURE OUT WHY THE LACK OF CUSTOMER SERVICE AND AS SEVERAL REVIEWS STATE LET PEOPLE ORDER WHEN WALKING IN VERSUS ONLY TAKING ONLINE OR CREDIT/DEBIT ORDERS WHEN CALLED TO YOUR ANSWERING SERVICE AND BOTTOM LINE...GET THE ORDERS CORRECT AND WITH A SMILE!!! KINDNESS MATTERS!!! read more

I suppose it is becoming more of a habit (no pun intended) for me to frequent The Habit Burger Grill, but there definitely aren't any regrets! The food is freshly made, and the staff members are friendly, which is always a plus. As expected, the decor is quite standardized, more or less like other chain restaurants across the entire country. The one confusing aspect that I initially had a bit of trouble with was the parking lot; apparently, there is parking only on the east side of the restaurant! Therefore, if you drive in from the west side, then you'll have to loop around in order to find parking.. read more

Habit Burger & Grill - East side - Burgers Near Me - Phoenix, Arizona

I had a wonderful first time experience at Habit Burger on 7th st! Marcelino took wonderful care of my mother and made what could of been an OK experience into a 10/10. Definitely coming back and recommending!!! read more

What happened habit you guys used to have the best burgers for the price anywhere and the best customer service recently the service has been down hill the girls at the counter don't really understand what's going on and lately the food seems to be less quality hamburger taste a little grainy remind me of Wendy's maybe it's just new cooks for last month sure hope you guys get it together probably won't be back for a few months maybe then things will be back on track read more

This would have been a 5 star for me had my onion rings not been a little too overdone. This place is still one of my favorites though. Burgers are always good. I wish they had more soda choices though ( Vanilla Coke hint hint). read more

Habit Burger & Grill - My soda - Burgers Near Me - Phoenix, Arizona

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Ugh. I really was hoping to enjoy the food here but it's just not goof. I ordered a burger with side salad and ranch dressing for the salad. I waited over 15 min .. when I asked how much longer for my order, the woman behind the counter told the cashier that there was no order for me. At this point, 3 other customers orders were incorrect. The cashier then realized my order was sitting on the counter , but my name was never callerd. I was literally sitting in front of the order line waiting for my name to be called while my food just sat. Once I got home, 4 min later, the burger was cold and sloppy. Bread fell apart and it was truly flavorless. Also, no dressing for my salad. Definitely will not be back. I recommend going elsewhere if you're craving a hamburger.. anywhere else but here. read more

You're lucky I don't give you a minus star. I ordered a sandwich dressing from your restaurant today took longer than what it said I don't have a problem with that the food was delivered lukewarm not even that we could chill at it was made they just put it up on the counter and stated the food was terrible. When I just called to see if I can talk to someone OK trick fresh water to for food and three for other self when I push to three I got a voice is it I can't hear that. Can you hear this? The receipt was torn a nap so I got to see art on my order it did not show that I have ordered dressing to go with it. The bread on the hamburger was dry hamburger with ice cold. It will be a while before I order anything from the habit. read more

I've always loved the Habit but had such a great visit recently I wanted to rave about the team. I've gone to other locations and they always seem less clean and organized than the Glendale location. During my last visit the girl who took my order(savannah?)was so friendly and patient. The manager was checking on each table, cleaning and running food to older couples so they didn't have to get out of their chairs when the buzzer rang. I've worked in restaurants my whole life and you could tell this guy really cares! All in all, I was very impressed and want his leadership to know it. Plus the food is always consistently delicious. Thanks Habit! read more

The service has really gone down at this location. We have been coming to this one ever since it opened as we live in the neighborhood. Last time we came in we noticed a new manager and new staff. I could tell things weren't running quite smoothly. Sure enough when we took our order home there were items missing so I wrote a review to that effect, but I don't believe it posted at the time. Today we came in again to find the same manager and crew and it took forever to get the order completed with the cashier. She would stop to keep asking other staff about the items we were ordering. The person behind us came up to another cashier and was able to get his order completed quickly. Then when we were picking up our order "to go" and we were almost given our food and then the girl realize none of our french fries or green beans were in the bag (which is now what I remember happening the previous visit). While we were sitting waiting for order to be called we notice the manager in the back frantically cooking orders, whereas the previous manager used to walk around friendly greeting guests and checking on the cleanliness of the operation. I guess im questioning the qualifications and ability of the staff as they have been here a while and should have it worked out by now. Does corporate not train or check in on these guys. Terrible representation if what used to be a swift and fun experience. I know for one I'm gonna be going down to McDowell location from now on to give it a try until this is fixed. Update. No shakes???? Everyone else is serving shakes so don't tell me it's Covid. You guys pulled this on me even before Covid. Come on management. read more

Really great burger joint (don't go there nearly enough) Great menu and great options, like having a lettuce wrap instead of a bun. Never disappointed read more

Habit Burger & Grill - Albacore Tuna sandwhich - done in a lettice wrap - Burgers Near Me - Phoenix, Arizona

Stood at the counter for 4 minutes before anyone said anything, eventually the lady literally told me it was going to be "a while" before I would be helped and to just order on the app. Standing in line. While she stood there. As I was finishing placing my online order she walked up and started to take my order. Smug mongoloid. So for anyone fleeing California to arizona come here to feel like home, that traditional California attitude, wait time, and price. Remind me why I ate here? Also don't get the mango limeade. It's literal dog water. Just like the employees attitudes read more

We were at the location at 845 East Glendale location yesterday. There is an employee, Paulina, sporting about 4"fingernails while she handled food without gloves! I was appalled, and spoke with the "manager." I voiced my concern regarding spread of disease, bacteria under the nails, etc. he said when they hired her they told her she had to use hand sanitizer frequently, but while we were there I never saw her use it once. I suggested she be made to wear gloves, at the very least, and we left it at that. I am going to contact the County to lodge a complaint. Long fingernails in a restaurant on a person allowed to handle food should be a major issue, and I intend to make it one. read more

this place never disappoints me, my family and I come here at least once in a week. we loves this place they have the best burgers in town. the team at this location is the best very helpful. read more