Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

Great easy estimate…read more Noah, Genesis and Patrick were very personable, easy going, knowledgeable and had a great time with my Siberian Husky!

do not use this company. I had them come and look at my gas fireplace said I needed a new blower…read more quoted me 1907$ for new blower cleaning remote and option to have them come and clean with chemicals. I do not have a chimney . took weeks to get new fan/blower they finally came very much in a hurry the installer. never told me how to turn off fireplace. very hard to get a hold of company. had another company come and check my fireplace (Glowing Hearth and Home) excellent company. told me they installed the wrong blower hence why it sounded like a car running! new company was awesome they cleaned gave me a remote and blower for only 500+$. again do not use Chimcare!!! owner is very rude and told me they did correct . would not refund my money of 572$. I had to put a third down!!

We needed the chimney pipes reinstalled on my son's wood stove after a remodel. The service person…read more(Jesse?) arrived on time (a little early, actually), inspected the situation, and showed me how to do it myself (and even gave me the necessary screws). Also pointed out that the bricks in the stove needed to be replaced and told me where to get them. Saved me a lot of money. Very pleased...not common to get service like this anymore.

Jesse arrived within the time window and did a great job. He inspected our chimneys with photos of…read morethe details in all of them, and emailed the full report with a detailed estimate breakdown the next day. Very professional and knowledgeable.

Kenny repointed two of our chimneys, including replacing some damaged brick. They look great! He…read morewas very communicative during the whole process, explaining what he would do and why, and giving us a couple options for the work. He was very careful to protect the new roof we had as well as to protect our house from dust during grinding. Five stars.

This is the second time Kenny has come out to assess our chimneys. He is always thorough, takes the…read moretime to go over photos he has taken from the roof, and is transparent about what repairs should be done more urgently vs what can wait. His rates are reasonable and he is a great communicator. Would highly recommend!

Had Genesis Home Services replace a 36 year old chase cover on one of our fireplaces in Maple…read moreValley mid June 2026. Also had them replace the wood trim around the top of this zero clearance fireplace. It took about two weeks for the fabrication of the new stainless steel chase cover. This wasn't an easy install, 28' up on a 8/12 pitched roof. David, the project manager showed up with two workers and got the job done in about five hours. They did a great job, removed old chase and wood trim around the top, installed new chase, wood trim and painted all new material to match existing house color. I had three other chimney companies come out and give bids, none really seemed interested in doing this job, all were looking for masonry work or a bigger project. I would use this company again for any type of chimney repair work.

Great communication, efficient repair of my gas fireplace. Definitely will hire them again for…read moremaintenance.

I called Arcon for a bid to clean my chimney. He gave me a figure over the phone and told me he…read morecould come out THE NEXT DAY! The other company I'd contacted was $100 higher (!) and had only "a few openings" left for the month. Al, my service tech, arrived about 15 minutes early. Throughout the visit, he was very polite and respectful of our home, taking off his shoes before entering, setting up his drop cloth and vacuuming up afterwards. Finally, he recommended some products that would help keep the chimney cleaner going forward and save me some money as well. Based on my single experience, I have no problem recommending Arcon.

I called out Al and his crew after struggling to get another company to start the work. Al took my…read morerequest and was out the next day to take a look and give me an estimate. The estimate for the work was very reasonable and he provided a good plan on how he could repair my cracked & leaking chimney cap. Al and his crew showed up right on time to do the work. They completed the work in good time and did a quality repair. They were friendly and professional, cleaned up afterwards and we are very happy with the repair. We appreciate the great work and friendly service and will not hesitate to share Al's contact info with friends and family or should we need his service again. Thank you Al & crew.

Great experience with this crew inspecting and cleaning our standalone pellet stove. Super easy to…read moreschedule, excellent service, great communication and very thorough work. Pricing was well worth it!

ColtWest came to service my chimney in Montesano. They were quick to respond to messages, gave an…read moreaccurate estimate, and were on-time for our meet at the property. He took off his work boots when preparing the work area inside my home, and treated my property with respect, both guys went out of their way to be friendly and efficient. Great value, great service. The team I had today were based out of Shelton, I will continue to support this local business.

We had our gas fireplace serviced for the first time in over a decade. They were responsive,…read morehelpful, super friendly, got the job done super efficiently, and saved us some parts cost. Went the extra mile to ensure our fireplace not only worked well, but looked fantastic, freshening up the paint and fake logs in the fireplace. Highly recommend!!

Always provide excellent customer service and repair/service our fireplace. Had a minor scheduling…read morehiccup but, I had flexibility and re-scheduled our appointment right away.