Went on a Monday morning...what a mistake! It took 36 minutes until our food arrived. We liked our waitress, she was very professional, apologized for the lengthy wait. We saw when we walked in that the restaurant was full of seniors. Senior women playing board games, cards and table top games. Looked like the neighborhood senior daycare center. This is wonderful, however, both the waitress and manager told us that their dissatisfaction with their orders was why our order took so long. The staff had their hands full. The manager did give us 10 percent off our bill. Soooo...end of advice, don't go over to IHop on Monday mornings. Or if you walk in and see all white hair at the front of the restaurant near the kitchen, walk straight back out! read more

The owner asked us to come back and give them another shot, ON HIM. We did just that. No one knew who we were or that our meals would be free, and the service was impeccable. We have eaten here several times since. read more

Terrible, terrible, terrible. Granted, it was Mother's Day, so expected to wait a little longer than usual but they were so disorganized from the get-go. There was no greeter so those who came in didn't know who to go to place names on the waiting list. Finally got seated and a server did come right away and took our drink orders and we put in my son's meal first so it gets done right away and we also asked for a high chair for my other child. Took forever for a high chair to come and our drinks. Another server came, Bianca, and she didn't take very good care of us either. She took the rest of our order and after waiting for some time, our food was served cold. We're pretty sure it had been sitting in the kitchen for a while. And then, our son's order hasn't arrived yet because the order was never put in. My children were starving and started to complain. So eating cold food didn't make it any better. UGH!!! Coffee is terrible. And our server never checked up on us. This was a terrible location. It looks all fancy and dressed up but nothing to show in service. Even though their other locations may look dingy we got better service there. Definitely management needs to step up a notch or two. read more

My family loves IHOP... But how the hell you can run out of pancakes at a frickin IHOP!!!

This ihop has some problems. If it weren't for our substitute server eddie, the whole experience would have been a waste. We got here around noon on a Saturday and the place was slow. We got seated but it took 1/2 hour before anyone came to take our order. When eddie came by, he said that he wasn't our server but that he'd take our order for drinks and food. We waited for another 45 minutes before I got up and tracked Eddie down to find out who our server was. He told me that our server was on break and that the manager sent most of the employees home or on break leaving just eddie and another lady. When our food and drinks finally came, most of the food was burned. This place is not well managed and should be avoided. The place looks new and fancy, but I've had better food at a hole in the wall dive than this shithole. read more

It is lovely at this location. Evening g especially looking out the window to see the palm trees wrapped in white lights. The dinner specials for $6.99 are decent. The place is clean. The servers are attentive. Love breakfast here also. Other breakfast places in the vicinity are over tated. read more

I was very disappointed I have the tilapia dinner with mashed potatoes creamy spinach broccoli. Well the first thing is the mashed potatoes were excellent potatoes and very dry. The creamy spinach was not creamy at all it was fried and dry like the leaves outside. Fish was OK. And I'm not sure if the broccoli was fresh , but I think it was frozen. read more

This IHOP location boasts friendly and relatively speedy service. I am impressed with the changes made to the menu. Menu items are mixed between traditional IHOP selections and what I would expect to find at a diner which is nice if I cant decide what I want thanks to ''options''. I have been to my fair share of IHOP locations and this one may be the most clean I have seen. If your lucky you may find me here devouring their bacon and eggs combo. read more

Still here at this ihop location and not off to a good start. It seems that no one wants to clean tables coz there's so many dirty tables. It seems none of the staff is interested in cleaning tables. Service is not so good. Water is room temperature because their ice maker is busted. What??? That couldn't just happen! My last visit here definitely. read more

Always a favorite no matter where I am. Had a late dinner with my cousin and we couldn't decide between chicken or breakfast - so we chose iHop. Because of the area they aren't open super late but it hit the spot. He got the chicken and waffles, my uncle got the BLT and I had the breakfast sampler. Even though they were closing up as we were finishing we didn't feel rushed. read more

Today was my first day that I've been to this IHOP, and I'm happy to say that I'm a big fan of this franchise. I tried and tried to think of any cons about this place, and I can't. The servers were really nice and the food didn't take too long to come out. The place is nice and clean. There are TVs here where you can watch the game(s). It's great! One of the BEST IHOPs that I've ever been to! Definitely eating here again with my little one. read more

It's pretty true about this location. Went on a Sunday and waited 5 minutes at my tables with servers walking by and ignoring me, no offer of water, no greeting nothing.i finally just ordered something to go. The place wasn't even that busy. read more

Love this ihop! I come here often for breakfast. Great service and very hard working employees. Ziara is very kind and helpful! Food was great! read more

A great place for a quiet business meeting (that's why I was there). They always have new and wild items on the menu that are worth a try. And I shouldn't forget the classic buttermilk pancakes. Don't forget great prices. Live it up, you are in Las Vegas for cryin' out loud! read more

This is my favorite IHOP to go to for a few reasons. it's not trashy, like some of the other locations, it's kept very neat. The food usually comes out quickly. The staff is great and you can see management actively making sure people are happy. I'm only giving it four stars because there have been a few times that the service could have used some work. read more

food is what you'd expect from IHOP nothing wrong with that. Restaurant always clean. We have had issues with service every time we've been here. Many of the employees are clearly VERY unhappy to be here and I've felt like an inconvenience everytime instead of a guest. If you hate your job folks, go find another one. no reason to make everybody feel unwelcome read more

It's IHOP - and in a nice location - but the service time is awful. Went on a Sunday around 10am, no line, seated on the patio. It was 10:18 before we even had a waitress get our order for drinks/food. Over a half an hour for our food from the time we ordered. Won't be back. read more

It is 4:28 PM and total of three tables are seated, total of 7 people. It is SLOW. I mean 10 minutes in and have not even placed an order yet. Are there just two employees?! If so please make customers aware of waiting time. I rather drive to some other IHOP than wait here for ever. Also for the love of good service waiter should write down what customers order rather than ask two times after ordering what we ordered. Just write it down and stop being unprofessional! It does not require special education to understand this basic concept. read more

Went there to have dinner last night. They were moving everything out to waiting trucks. I think they are closed! Too bad. I loved those Belgian waffles. :-( read more

I ordered the manager special and the hash browns were charcoal, our waitress never came back after we got our food. My boyfriend ordered the California scramble that came with homefries and those were ok. Basically save your money and go to the Marriott cafe down the street. Their breakfast, coffee, and prices are better. read more

Jaun is the best server! He is soo sweet and always give my boys extra chocalate chips with their pancakes! This IHOP replaced my old breakfast spot in Chicago and really did a great job, everyone is always pleasent when we go and they give extra attention to my kids to really make it a great family experience for us. And of course their food is the same everytime just as you would expect from IHOP. read more

Went here with my family - my husband, 9 yo, 3 yo and 1 yo. The waitress put my husband's boiling hot cup of coffee down right in front of the baby. The baby immediately grabbed it and was burned so badly we had to go to the hospital. The waitress then disappeared. After asking SEVERAL people for ice and some towels, it took them several minutes to get back to us. We will never go here again. GO TO EGGWORKS around the corner. The food is better and they won't burn your children. When we contacted them afterwards, they told us it was all our fault and too bad for us. Nice. read more

Really wishing there was a way to give zero stars. I was excited to come here since I noticed it was under new management. I asked for the harvest nut and grain, but as a waffle oppose to pancake which I've had at every other ihop and the server without even knowing says it's impossible. Then he brings a hot chocolate that I ordered but the mug looked very dirty and there was chocolate residue all over the mug. There was no way I could even put my mouth on it so I just ordered a water. The hostess gets a star because her interaction with us was minimal, but she noticed my husband was an officer and told us about the 50% discount that ihop offers which I never knew, but never thought to ask either so for that she deserves 5 stars. If the hostess was our server I'm sure our service would have been five stars, but instead we got a man (Anselom) who seem to not care at all about what I wanted or even the presentation of what's brought to the table. If you brought a drink in a dirty glass would you drink it. Maybe the new management has brought about zero changes because I wish I had went somewhere else. The manager said the waffle iron was broken, but others had waffles. Needless to say I will never return this ihop because the managememt lied and they lack customer service. This is in no way a reflection of the hostess who's name was Olivia. If you visit ask if Olivia can be your server. Our server didnt bring napkins or the warm syrup, but Justin stepped right in and had no problems assisting us. We received 5 star customer service from Justin and Olivia. A good manager would make them servers because we are giving our tips to the hostess because that's who gave us the best customer service. Justin and Olivia keep up the good work. In good ihop fashion there was no issues with the taste of the food. read more

Worst service ever waited 30 mins for a seat and it wasn't busy then waited another 30 mins for our waiter to even come over and get our drinks. Then forgot some of our food and never came back to see if everything was okay. I have never had such horrible service. read more

We are from Ohio visited Las Vegas.We just back home 2 days ago. I brought my Las Vegas entertainment book with us try to save some money. I found I hop from this book and went there twice in short period time! Service was good and food was delicious. I forgot her name Shelly? who works there she just move from California to Las Vegas. She was very friendly and we asked about Red Rock canyon she helped me too. I had a very present experience here in I hop. We went to there twice! I definitely come visit here again when we come to Vegas! Thank you I hop! Your crape was great! Asian girl from Ohio! read more

Food was absolutely amazing my Best friend and I come here every Sunday for dinner. The hospitality and service is outstanding, Taylor did an amazing job and always continues too. I would 100% recommend this place for everyone and anyone.-Raquel. read more

This is seriously the worst Ihop in Las Vegas. I've lived in this area for 8+ years and this location has become considerably worse over the years. Today was the final straw that I decided to write a review. Besides the fact that the food has become average to just plain bad, today the non service we received was absolutely horrible. We were seated almost immediately because they were not very busy "but I guess I can see why now". We were there for all of 25 minutes and decided to get up walk out and leave I will never return to that place ever again. In that 25 minutes no one offered any drinks and we sat there watching our server talk with the people in the booth next to us the entire time and never acknowledged us being there or offered to bring us drinks. When she finally walked over to offer drinks we got up and left. After we left we were asking for the corporate information and apparently nobody had that information so I was forced to go online and find that information for myself. I am very very disappointed in this location and hope they can get some new management in the near future. Until then I will never be a patron to this place again... read more

Shane was honestly the funniest and nicest server I've ever had. Would come back here just to have him again! Fantastic service

Was waiting their with my boyfriend for almost 10 minutes until we got seated. The place was empty the hostess didn't even bring me a menu. We just walked out worst ihop ever. read more

We had a group of 13 including 5 children, on a Friday morning with no reservation and Justin and the other servers did an awesome job serving our breakfast. The twins had chocolate with whipped cream and cherry pancakes as a treat and they loved them! They willingly split an order of chicken fried steak which my wife and I shared. This is a great place for a more reasonable cost in the Summerlin area! read more

I really like IHOP. Maybe it's because it conjures up fun high school days and it's become a post-hangover destination, regardless, I enjoy coming here every so often. I love this particular location because the service and food have consistently been good. The place is clean and they provide outdoor patio seating for nice sunny days. I usually order the garden omelette and Harvest Grain 'N Nut Pancakes. My omelette was not greasy and the vegetables were surprisingly uber fresh. The pancakes were amazing. However, they forgot to ask me what type of compote I wanted and they didn't add whip cream but I think it actually made the dish better. I could taste the flavor of the nuts and whole grain. All I needed was some simple butter and syrup. It was heavenly and I cleaned up that plate. And to end our meal, it was my co-worker's birthday and our waitress made a sweet gesture of bringing out a plate of cake and ice cream for her. I love IHOP and sorry I'm not sorry, foodies. read more

I was very disappointed with their service. I went there today with my family and right as we walked in, there was another couple there having breakfast however they had their dog with them at the table. I know that many of the establishments here in LV are dog friendly however they do not normally allow dogs inside unless it is a service dog. This was a small to medium-sized dog and its owners had placed his food on the table and him eat off of the table. Once they left, the bus boy cleared the table and another couple was then seated there without them having cleaned the surface of the table. When we were ready to pay, I asked the cashier (Angel) to explain their policy for pets. At first, she said that couple is a regular customer so they allow the dog. When I said that this is unsanitary and against the law, her response was: "what do you wanna do, complain?" I asked to speak to the manager who then claimed they are not allowed to ask if it's a service dog and they allow the dogs into the restaurant. I have nothing against dogs but I will never return to this IHOP because I do not wish to eat at a table where a dog was probably just eating at. The manager could not care less but I am sure they will care once the health department gets involved . read more

The service and the food were excellent!! I wanted to read a newspaper while having breakfast and the manager said he would see if there was one left by another patron. He returned to say there are no leftover papers. Five minutes later he returns with a newspaper he purchased. I was very impressed!!! I order the egg-white vegetable omelette!! My third one this week. read more

today my boyfriend, his sister and i all came here as we usually do. we were seated fast and our waitress, NORMA, asked us what drinks we'd like and all 3 of us asked for water. it took longer than usually for just 3 glasses of water as the place wasn't busy at all. She took our order and when our food came out the sisters food had spilt honey mustard on her plate (not a big deal but not everybody likes honey mustard). as we asked for an extra plate she seemed like she didn't acknowledge us and after 5 minutes of waiting for 1 plate she threw it down on the table. we said thank you and she said "yeah" and asked the table behind us how they were doing. Not once did Norma bother asking us if we were okay or needed anything. She walked past us and we had to stop her to ask her for the check as she kept walking and said "yup". she gave us the check we said thank you and got up to go pay at the front and she didn't say anything. as we were waiting for someone to ring us in all we heard was her screaming "THANK YOU , YOURE WELCOME" as she was picking up out table. she then walked to the back and asked 'Janay' to ring us in before she "knocks somebody out". Janay was very nice and asked if everything was okay and rang us in and we were on our way. I am not one to write bad reviews but this is just crossing the line. Working F&B is not an easy job especially when you have customers that can be very stressful or rude which we were not and her little comments to us and about us were very rude and crossing the line. If i could give 0 stars i would just because of Norma. Every other time we come here the service is great and acceptable. this is the first time i've ever seen this lady and hopefully the last time because i WILL NOT be nice to her if i have her again. :) read more

I definitely understand why this place has such low ratings. I went in and was seated, tried to tell the waitress a couple different times that I wanted to go ahead and order even though I was waiting for a couple others, but she kept talking about whatever she wanted to say even when I tried to interject. Could not get a word in edgewise, then she left. I waited for her to come back, but she never did. Sat for 15-20 minutes without so much as an offer of a water. The entire restaurant was almost completely empty, there were only two other tables with customers! Really disappointed because I love IHOP and I had been here one other time with a nice waitress. Oh, and I was on a time crunch so when the waitress finally came over when I told her I was going to leave, I asked first how long it would take to get the food if I ordered, thinking that maybe I'd be able to still squeeze it in. Her reply? "Well why don't you tell me what you want and I'll tell you" in a rather unpleasant way. This was one of the worst restaurant experiences I've personally had! read more

This was the worst thing that's ever happened to me, and my parents died. Legit, no joke. I want to die, but that's not related to this IHOP. More to the point about this IHOP, their service takes forever, the food is mediocre at best, and there's no reason I should pay this much for such a terrible experience. Sad! read more

only giving this place one star due to the kitchen staff waitress and hostess were good. took almost an hour to get our food. never coming here again. read more

hello, im pepne, I went an ordered from ihop the kids the fumny face panacake, and the cheesecake pancakes and country omlett. to my disappointment the fumny face panacake didnt even have a fumny face??? I was super angry bad job IHOP very dissapointed. also and then my omlett was chunky as heck and It was scary so i didnt eat it. IHOP think about your actions next time and they have consiquences ok? goodbye, pepne. read more

Best service of any location I've been to. Staff is always courteous, prompt and helpful. Food is, well it's IHOP. But the staff makes up for the shortcomings of the food. read more

Wish I could comment on the food, but Monday, 11/30 at 5pm was the second time in a row that I've stopped here, waited in the lobby to be seated, and waited, and waited... and walked out. There was no one else in the lobby, maybe two tables seated in the dining room, and plenty of servers wandering around. This place sucks. If egg works or whatever the name of the place down the road was open in the evenings, I wouldn't even bother trying IHOP. Unfortunately, they're not. Still went somewhere else. read more