2013 Chevy Volt: We should have learned about Jennings Chevrolet's ripoff lousy service years ago, when they told my wife that the then-insurance-covered dashboard button was not working - they didn't honer the insurance, saying that it didn't work because it was "cold outside"... ! When we took the car for service on a low battery coolant issue, Jennings failed to do the required system pressure test, instead ripping us off by charging us some $ 400 for replacing a sensor... the real problem went unrepaired to the point where we had to pay $ 1800 at a different Chevy service provider to do the job the right way. "Mac" McElroy at Jennings in particular, was not only the one who ripped us off the first time, but also insulted me personally when I asked about it by calling me a "shade tree mechanic". We'll never go back there again, and recently told some salespeople that we'd never buy there because of their service department. read more

After a relatively smooth buying experience, it was time for Jennings to fix a "do not drive your car or major damage could occur" error code on the engine. Reminder that I purchased the premium extended warranty and that this issue was covered under the warranty. And we knew that it occurred because the OBD system identified and reported the error through the Check Engine Light being on. The part cost around $150 for and OEM replacement, so we were not talking major bucks here. First, my service rep decided to go to lunch (and dark - no response at all)'right in the middle of us texting about how the temporary car was going to be handled. Since I have to work, I had to rent a car on my nickel for the time the car was in the shop instead of having the shop provide one (5 days, no small expense) since the rep went dark on me right in the middle of the conversation. Then no response from Jennings on the status of the repair. I had to call them. Three times on three different days. Ultimately, even though the OBD registered the problem, they would not replace the $150 part and sent the car back to me and simply cleared the code with no fix. The excuse that electric problems were hard to diagnose didn't help me at all, and ignoring the documented fact that there was a problem with the part was the most troubling. At the end of the day, Jennings charged me $140 for "diagnosis" for a documented problem that occurred according to the car's computer, I ended up paying for my own rental car because of the rep's incredibly bad service, and I got the car back with the faulty part. They couldn't recreate the problem, so with their logic, even though the OBD reported it specifically, they didn't do anything about it. So I took my $500 hit, and the next weekend took the car to another dealer, traded it in, and spent a ton of money on a different late-model vehicle at a different dealership. That was the last money Jennings will even see from me. The best part was when I got the customer satisfaction call today from Jennings and I told her the above, she hung up on me! Guess they only want to hear the good stuff. Then I get an email from them asking me to call them to explain the bad feedback. Apparently, 5-figure transactions aren't worth them following up on themselves. Terrible terrible terrible, and expensive, in every way. I'm done with Jennings and will tell everyone I know about my experience. Just giving a damn would have gone a long way, but clearly they don't. read more

Made an appointment for 6:30 A.M. and dropped my car off for the entire day. I wanted an oil change and a clunking noise looked at. About 2:30 I called to see how everything was going. After some phone tag I was told the car had not been looked at and a "Suspension expert" was not available but they could do the oil change and give it a once over to see if anything was falling off. I said that would be fine. About 20 minutes later I get a call saying they have no one available and I would have to leave it until tomorrow. I made an appointment! They know how to make the appointments, they just don't know how to keep the appointments. I had heard good things but the proof is in the lack of customer service and the lack of common courtesy to keep an appointment. There is nothing special here. I would avoid this place like the plague. read more

After spending $15,000 in insurance repairs they claim I bottomed out my car thus voiding the lifetime warranty. They said I could pay half but would only accept cash or a certified check. I would never recommend them. read more

Darrin and Andy HAVE BEEN ABSOLUTELY WONDERFUL!! They are so helpful and very sweet. They are real salesman and do not give you shit or lie to you. I HIGHLY recommend them and this dealership!! I will definitely be referring people to them and continually throughout the years! I am so happy with the service here! read more

Major ripoff! They way over charge for everything! They charged me almost $200 for $60 parts and $700 to fix a small leak. They are extremely rude! Stay away! read more

Best dealership ever. Walked in with old car and walked out with new car in 1.25 hours. Professional, no pressure. Sets the bar for how customer service should be. I highly recommend. read more

I bought an Equinox from Jennings in December of 2017 and I started having some trouble with my brakes in May 2018. I took the vehicle to a Chevy dealer closer to my home and was told I need to have all 4 rotors and brake pads replaced to the tune of almost $1,000. Having so recently bought the truck, I called my salesman, Abu, and explained the situation. He asked me to bring the truck in to Jennings to be checked out. Within 30 minutes the used car service manager came to let me know that really none of the work recommended by the competitor needed to be done. They replaced my front brake pads just in case and tweaked my front rotors without having to replace them and didn't charge me a penny for all the trouble I'd experienced elsewhere. My truck is back to driving (and braking) like a dream and I'm so grateful to the whole service team at Jennings and my sales guy, Abu. As a team, you saved my butt and undoubtedly earned my future business. Cheers. read more

Heed the warnings of others and do not service you car at Jennings. In fact don't buy your car from Jennings. They will do anything to charge you out of pocket costs when your extended warranty should be coving it. Mark Rolla the director refused to fix my starter and transmission claiming until I replaced a battery (out of pocket cost) he would do nothing to fix my car that died in the middle of the road endangering peoples lives. Under his pressure I replaced the battery. They never even looked further at my car as promised after that. I had the car back for a day when the car died in the middle of the road again the exact same way. Again endangering the lives of so many. This time he replaced my starter. Mark still refuses to give me his superiors information and now I'm still having transmission problems. read more

I found your wrench! Did you realize you were missing it? Turns out you left it IN MY CAR last time I was there. I started hearing a strange noise in my car shortly after bringing it in for service there this last time. I happened to be driving near a different Chevy dealership and figured "what the hell, I'll see if they can diagnose the problem." Good thing I did, as your WRENCH was rattling around the inner workings of my car. Good thing it didn't cause any actual damage to some vital part of say the engine... I'm not a mechanic, but I feel like removing your tools from the vehicle should be mechanics 101......... read more

I came to Jennings some time ago to purchase a new Chevy. I'd heard great things about this particular dealership and two colleagues had purchased vehicles from here. Not only was I impressed by its reputation, but I was pleased to drive away in a new car with the help of Darren (spell check) Darren was a great listener-- paying extra close attention to my concerns regarding affordability and financing. My significant other is now "suddenly" open to the idea of getting a second car from Jennings thanks to Darren. He felt Darren was professional, honest, and patient. I'm not in the car buying business often but I am very happy with my purchase and even happier with how Darren handled my sale and seemed to welcome us like family. read more

I just got my 08 black Jetta back from the Jennings Chevy body shop and I was beyond surprised and impressed with the spectacular job they did on my car, I can honestly say that the car looks like new. But what really impressed me the most is the people from the Service shop, especially LINDSEY! She was extremely helpful and kind, she helped me with everything, including car rental. She made my life just so much less stressful! THANK YOU LINDSEY, GREAT JOB! MANY THANKS TO JENNINGS CHEVY BODY SHOP! read more

My experience with Jennings was excellent . Marc Roman was recommended by my trusted mechanic as I had not had good experiences with GM service operations in the past. Marc was informative and professional. He followed up and made certain things were handled efficiently. I felt very good about the series of Covid 19 protocols were implemented throughout my contact at the dealership. The clearly had a strict plan and followed it. Would recommend Jennings for service. read more

At first I was skeptical but so far things have turned out ok. I would go in for future car repairs.

I purchased my Tahoe from Jennings back in July 2017 and was surprised to see an oil leak puddle on my garage floor. The Tahoe has not even received its first oil change, so this was quite a shock. I checked the oil level and drove straight to Jennings service to address the issue. I pulled in without an appointment and was greeted by Mac. He apologized for having to go through this issue and assured of a same day solution. I received shuttle service back home and received text updates on the progress. The issue was identified and resolved in the timeline promised. The courtesy shuttled picked me up and I was greeted with a clean and leak free Tahoe. Although an oil leak was not a pleasant surprise to wake up to, Jennings provided a quick resolution to the issue and did it with great customer service throughout. I hope I do not need you again anytime soon, but will definitely be back to Jennings for all my maintenance needs. Thank you, Jim Garcia read more

This is my go to place to fix my car. The staff is very helpful and knowledgeable and the service is awesome. Thanks will come back.

The worst experience I've ever had on Chevy dealerships. Unfortunately I work today with Dave Granquist. His behavior is absolutely not professional and offending. After him asking a question he does not care about the answer at all. I scheduled an oil change, he asked if I want to do some extra services, I decided not to do any other services. When cashier call me to pay I find out that tire rotation was done on my car. I did not plan for tire rotation during this service, I have my own schedule for this, and the worst thing It was rotated only 4 tires instead of 5, which is GM recommended for my vehicle and what I'm doing. When I talk to Dave Granquist he just turned the back on me and walk away. The cashier did not charged me for tire rotation, but still I have to spend time to rotate the tire back and I fill offended with Dave Granquist behavior. It was the first and last time I go to Jennings Chevy, and only because of Dave Granquist. read more

Annnnnd I'm done with this place. My mom and I have been coming to this place for years, for everything from oil changes to major repairs. Every once in a while, after I needed a repair done, something else would suddenly, magically be wrong. Usually, I would be able to get it fixed without much fuss, but it's been getting exhausting recently, and my mom's found a new service dept that's just as long a drive from us, so she's started going there. But, for the longest time, I've just felt like I can't entirely trust the place, and not in a general "don't trust mechanics" sort of way, but a very specific way. And, after today, I think I'm following her there. I went in for a quick oil change, which, I understand, it's Friday, you get busy. So I roll up, and I get told I needed an appointment. Since when? They say it's been about 8-12 months that they've instituted the policy. Funny, I've brought it in during that time for an oil change and not been given a hassle. And I would've put up with it, except that, when talking to the reps, I was made to feel like it was my fault. Not that it was an honest mistake (which, yeah, it was on both our parts), but like I should've known better, and that just isn't okay. Even then, they were running dramatically behind and kinda acted like they were hard-pressed to work me in. So long story short, I ended up taking it to Jiffy Lube, and I should be done in about half an hour with my oil change, and I'm writing this from their waiting room. read more

I just bought my first new car here. I worked with Chris Hallenberg for my purchase and never felt pressured during the process. Chris really took the time to listen to my needs and found the best car for me within my budget. He gave me multiple discounts and was able to get my car for $3000 less than MSRP. We were running a little late past closing time, but he spent the time to show me how the car works before we went on our way. This is truly a top-rate dealership. read more

If you end up going to this place, don't go to Nikki, ask for Debbie. Debbie deserves 5 stars but the first experience was so traumatizing that I just have to give this place two stars. There are few people in this place where they will treat you like crap if you don't speak English well. read more

This review is in regards to their in-house body shop, not the dealership itself. Jennings VW next door uses this body shop. I took my car in after having been rear ended. This was around 2005. Around 2008, my hatch began to rust after having been replaced and painted by them. It had completely rusted around the glass and along the lower edge. I took the car in to show them how crappy their work was... and all I was given was another estimate to have it re-painted. No thank you. I spent $100 to buy an original factory hatch off trashed car that matched my car color. Best $100 I spent. I had a glass guy come out to swap the glass from the old rusty hatch to my new one. He mentioned the reason the old one rusted was probably because the hatch they used on my car was used at one time. The glass was probably removed from that old hatch, and in the process scratch all of the paint underneath the weather seal. The technician was supposed to prime and repaint, but most likely just re-installed the glass without doing so to save time. Nice job guys.... read more

I went to Jennings because of a recall on my car, and to get an oil change while I was at it. $2000 later, and now 6 days after taking it in, I'm still waiting for the return of my car. They continue to find new issues that they cannot fix, despite the fact that it's a four year old car I've been the only one to own, and when these new issues pop up they cannot explain where they came from. Also, the amount of babysitting I need to do to make sure my car is getting attention is ridiculous. I'm told I will be updated when there's info, and then the window passes, I have to call them, and only then learn that there's a new development that needs my approval. So time is wasted because they don't call as soon as the need dictates, since I need to approve whatever next step is required. They also stressed that I immediately need all four tires replaced, without knowing that I had just taken my car to a non-dealership mechanic recently and had been told that my tires were fine for the indefinite future. So there is not a ton of integrity at this dealership. I hate to wonder this, but being a single woman walking in there I have to ask if I'm being played a bit. When I brought a male friend in for a second opinion, suddenly the prices on my maintenance went down 10%. And so now my car has been out of commission for almost a full week and there's no end in sight. The biggest issue I have is their lack of communication. I was already swearing off American cars after this 2011 Cruze due to all the issues I've already had, but now I cannot wait to sell this car and get a nice Japanese model. read more

Decent service on a Friday afternoon, but the prices for repairs were sky high. I got a second and third opinion on the brake job they were recommending and the other two didn't think so much work was necessary. I ended up fixing my car elsewhere and spending less than a quarter of what they recommended. The location itself was quite nice. The waiting room had a kids playroom, which kept my kids busy. read more

My wife and I have purchased five Chevrolets from Jennings over the years because they are one of the best run and managed professional dealerships I have ever encountered. We have had a long-term relationship with Chris Hallenberg, one of their sales people, for a good twenty years. He has always been ethical, honest, low-pressure, consultative, and straightforward with us, and he has always treated us with dignity. Furthermore, he really listens to our needs and knows his cars. When we ordered a car, he aggressively worked the phones (and dealer databases) to source a car from other local dealers' inventories rather than revert to a long custom order process. I am a very tight-fisted cheapskate, but the prices that Jennings offers are as good as any other dealership in the area, and I am partial to them because they offer a number of services and amenities that other non-luxury car dealers do not offer, including: - A really decent service lounge with bagels, Starbucks coffee, bottled water, popcorn, and (if you nag nicely) soda. - Unlimited car washes - Computer room and wi-fi - Children's play room - Newspapers - Oil changes for under $20 - Fully gassed up cars when they are delivered. I have usually been satisfied with their service and body shop: - They repair things right and stand behind their work - They keep me informed on the progress of my car repairs - They charge no more than any local independent service shop - They don't aggressively upsell - If any of their body work rusts, they have repaired the rust at no charge (even if the repair was a year or more ago) The one peeve that I have with their service is that it almost always takes more time to service the car than they have estimated. But it is not too serious an issue. We have a daughter who has another GM branded car, and she always brings it to Jennings for service. read more

After doing thorough research, I finally settled on Jennings.They had the best deal and by far the best mileage I was seeing on a 2015. Alain, the internet manager, was very prompt in answering my questions before I even stepped foot in the facility. Once we arrived, my son and I were nicely greeted and offered a drink . After sitting with Alain for less than 5 minutes, I was introduced to Abu Badara. He was extremely nice, easy to have small talk with and we even had a few things in common as far as opinions on cars; knowledgeable. The whole staff was really nice, the facilities were clean and they even had a customer appreciation BBQ! Originally, I came in with my own financing, but actually ended up financing with them for a much lower rate. Bob, the finance manager, was AWESOME as well. He offered me a few options and they were better than what I expected. I was under budget after taxes and COMPLETELY satisfied with their level of service.They had someone trail me to the airport to drop off my rental car!!!!! Just awesome. I am a stickler when it comes to customer service and they hit it right on the head! I highly recommend them to anyone. My expectations were beyond exceeded. Thank you all SO very much for your service and my beautiful car!!!! read more

GREAT new car buying experience. NO low balling, double talking BS My Sales Person was Debbie. She went above and beyond the call of duty to find me the truck I was looking for. They found it in another state and went and got it. They stuck by their quoted price even though the truck they found had a few more options!! It was great dealing with Debbie - straight up; straight forward; transparent and very nice. I was VERY pleased with this buying experience. Reputation does matter! read more

I've had my 2007 Malibu here a couple of times, and aside from my 1st time here (which is why I'm knocking off 1 star), I have had impeccable service. They are not the fastest place around, but I ascribe that to the fact that they're pretty damned busy. Special mention needs to be made of Dave Granquist & Ken Ward in the service dept. - both were thorough, polite and consummately professional. Ken had my car checked for an electrical problem (and they even sneaked me in on a same-day call for an appointment - on a Saturday, no less!), and they replaced the battery free of charge under warranty. He also had them do an additional diagnostic to see if there was anything that caused the battery to drain prematurely (there wasn't). Dave followed up a simple oil change / tuneup with a call to make sure everything was to my satisfaction. I know all of the dealers are angling for you to give them a good review in the Chevy followup rating mailer, but these guys are top notch. My only regret is that I didn't buy my car here in the first place. read more

Have bought 3 different vehicles at jenny s. At different times. There are so many things that they have done for my vehicles at different times. To many to list. No I'm not a relative and I have no friend's there. They just make the time to negotiate if your unhappy about something. It's almost like an oxymoron, honest dealership. read more

I drove out to this dealership several hours before they closed on a Friday when car sales are usually slow because I wasn't planning on buying that very day. I was greeted by a manager who stuck me with a salesman who obviously couldn't be bothered. Because, he oh so patiently explained to me, "there are other salesmen who are more familiar with our trucks" Bear in mind I'm not asking him to help me take apart the rear diff in the psrking lot or debate whether or not direct injection has reached its prime. I only want to drive a V6 and a V8. See if two mpg is worth it or not. After several minutes of him playing games. I.e. " I'm not sure we have the trim package you want." Me, "I didn't ask about trim. I want to drive a V8 and a V6." After playing that on repeat twice. I gave up and didn't thank him for his time. Can't wait to receive my factory built 2015 1500 from a rival. I'll let y'all know. read more

Worked with Josh Dessent on selecting our new Tahoe. He made it as painless as possible, while making sure he addressed every single question in detail. Wifey and I walked in, without an appointment on a Saturday. Yes, it was busy - but we were greeted, told to look around and let the front desk know if we had any questions. Shortly after, Josh checked in on us, took an audit of our needs / wants / wish list items and found the right car for us. A visit to the lot and a test drive and we parted ways. Josh followed up with me over email, and never once did he pressure me to "just come back in and we'll figure it out" as soooooo many dealerships try to do. He was patient and respectful, we sorted out price and terms all over email. He ran my credit, took my info and we set a time to grab the Tahoe. An hour after that I was out and about in my new SUV. I work in sales, all day everyday and this was textbook "customer needs come first". Thanks Josh and Jennings! read more

Jennings VW went beyond and was able to get a paint defect in my Touareg fixed after VW of America first refused to fix it Jennings VW service is great read more

I had a very nice experience at Jennings Chevy in Glenview. I was looking to sell a work truck that I no longer needed. I met with Al Sihweil, the used car guy. He offered a very fair price and cut me a check immediately. No BS, no shenanigans. read more

I bought a 2010 Toyota Prius from Jennings. My experience has been good. No pressure tactics or tricks. I spoke to Alain Bondi, Matt Scaman and Ray. They were all nice, helpful and flexible. It was my first car-buying experience in the United States, and they made it a decent one. There were a couple of issues with the car (headlights went out), but they fixed them without any cost. The service is a bit slow, but the outcome was okay. I thought of giving 5 stars, but decided to give 4, just so Jennings have a "motivation" to improve further. ;-) Overall a pretty good experience. read more

My partner and I just purchased a 2017 Chevrolet Volt from Jennings and the process was pretty much perfect. They were very professional and came in with a very fair price while negotiating via email. Alain and Josh were really great, knew their stuff and went the extra mile for us. They brought the car in that I wanted for us from an Indiana dealership within 48 hours and we were in and out the door in less than 2 hours (including our time spent with Davis in finance who was also a pleasure to work with). I truly couldn't be more pleased (also with my Car- I think I'm in love!) and look forward to using Jennings for my future service needs. I've purchased many cars over the years and this was really the best experience I've ever had with any dealership I've worked with in Chicago including BMW, Audi and Lexus. Well done Jennings. read more

Came here to get a car.. Sales person Abu Bader was very helpful.. He went out of the way to explain and help us in answering all our questions ..he is the best as he really helpful Nd patient .. Loved the service and the deal.. I will recommend everyone and will continue to come and bring everyone.. Best best best place to get your car.. And also they are very trustworthy.. read more

Jennings Chevrolet - Took our car.. - Car Dealers Near Me - Glenview, Illinois

BEWARE! BEWARE! BEWARE! I bought my 2004 Chevy Aveo from here and NEVER AGAIN! They gave me the worst service ever! They treated us like we were nothing. The service sucked my car was in the shop over and over again and they said they didn't know what the problem was. Then the finance manager Davis is just sneeky!!! We discussed a set amount with no deductible for a extended contract but when we went to sign the papers it was something completely different. We signed something we didn't want. Then no one wants to help you at all! Go somewhere else. read more

I personally had a great experience working with Abu and Ray. They were pleasant, professional and I was at ease through the entire transaction. In the past I'd feel quite the opposite. Sometimes I felt like I was experiencing a good cop/ bad cop routine, and for the past 25 years I have had ZERO dealer loyalty. That's changed. No back and forth, no drama. Just a straight-forward process. Friendly. I like. To quote Arnold, I'll be back. John R Roscoe Village Purchased used 2010 Camaro sS read more

This place is great. The staff here is professional and pleasant to deal with. Just friendly all the way around. I have been here several times for service. They are worth coming here. Their waiting area even features free Starbucks coffee as well and fresh morning treats (bagels, muffins...) This place is outstanding, puts others like Grossinger to shame. read more

I had a appointment at 11 am for my Chevy Suburban. I was told the service would take 2-3 hours for a radio swap. I go have lunch and come back. Then I get told to wait in the waiting room. I waited 30 minutes. I asked again what time will my car be ready? They said another two hours and the car should be ready. I went home and sent my father to pick it up two hours later and all of the sudden they tell my father it won't be ready until tomorrow. My father was pissed so he just left the dealership without anything getting done because of the constant miss information given by the reps. At least if I got offered a loaner or some sort of accommodation I wouldn't be mad but this is absolutely terrible customer service. Unacceptable. read more

Came from mike Anderson to have my rain deflectors checked and order parts to be replaced. It took like 5minutes compared to mike Anderson that I made an appointment in a week in advance and waited two hours and they don't have a technician to look at it and order parts. Jennings is my new favorite dealership, screw Chicago mike Anderson read more