This was my first time ordering Jersey Mikes in person and I had the best experience ever! There was a girl and guy working and they were the friendliest people I have ever met. I had such a good conversation with them and I will forever be going back!! read more

We ordered the CA Club and it was good -fresh and satisfying. Service was also good and the staff were friendly. The only downside was the dining area. It was pretty messy when we visited, and I had to look around to find the least dirty table since most of them hadn't been cleared. Overall, the food and service were solid, but the cleanliness of the space could definitely be improved. read more

Jersey Mike's Subs - Fast Food Near Me - West Covina, California

We just moved to West Covina and this spot is just around the corner from our home and we are so lucky! Sergio your customer service was amazing. Thank you for taking the time out of your night to be so friendly and your suggestion of getting #13 on the grill was DELICIOUS and LIFE CHANGING! Thank you so much for everything you made our night!! read more

Jersey Mike's Subs - Thank you Sergio for the wonderful sandwich suggestion and customer service! - Fast Food Near Me - West Covina, California

After repeatedly asking the person making my sandwich to separate my one small sandwich from the order that was received after mine, so I did not have to wait for her to complete the multiple sandwich order that came after me. She refused explaining they are the same type of sandwich. I should not order one sandwich and have to stand watching her make multiple that are not mine. I am a disabled senior and was standing too long so I walked out. read more

I came in at 7 o clock and ordered mobile pickup. Dude they hooked it up righteously, perfect and maybe the greatest sandwich of all time, whoever was working that day needs a raise. And the Customer Service was proper, Sergio is goated. read more

Jersey Mike's Subs - #13 The Original Italian ocky way - Fast Food Near Me - West Covina, California

Got my whole sandwhich ruined today because new employees don't know how to make a sandwhich that's advertised and going back made my partners tuna sandwhich soggy because they forgot to add lettuce to a sandwhich, waste of money and time read more

This has become a staple in our house for a quick bite to eat. Sandwiches are always fresh (of course they make them right in front of you) they don't get soggy after a few seconds, and the meat ratio is amazing! Staff is always so friendly and help with our decision on trying new things. Super clean and well organized! read more

We came across the nicest young man making our sandwiches recommended the Portabella mushroom Swiss, but more than that was so sweet and kind talking with us and helping another patron and was so patient. I hope he is recognized by the owners of this establishment. read more

Jersey Mike's Subs - Adam is such a helpful and kind young man - Fast Food Near Me - West Covina, California

I was running errands and placed an order to go on their app. I ordered a turkey sandwich. My sandwich was supposed to be ready in 15 minutes. However, I got there in about 8 minutes. My sandwich was waiting for me when I walked in the door. The employees are super friendly. The sandwich was really good, but I feel it's overpriced. read more

Jersey Mike's Subs - Turkey sandwich - Fast Food Near Me - West Covina, California

Horrible with names so hope I remember correctly but Andrea give my boy Sergio a raise (I was there with my wife around 12:30). Top tier service that you can't train into a person you just gotta be born with that level. Great team great food and thank you for being so accommodating. Cleanest, friendliest and best store fs! Hope you do right by the team you have! read more

Sometimes, a good ole sub hits the spot! At Jersey Mike's, your choice can be a cold or hot sandwich. I usually prefer a hot sandwich because it seems heartier and a real "meal on a bun." One of their most popular choice is the Philly Cheesesteak. But rumor has it, there is a "secret" one that can be ordered by saying "Number 99." It's a combination of #56 (Big Kahuna) and #43 (Chipotle Cheesesteak). I haven't tried it yet, but my curiosity is peaked for my next visit. If you get yours first, please tag me!! They have the traditional turkey, roast beef, ham, chicken, tuna, or Italian meats (prosciuttini, cappacuolo, salami). The hot choices are the Cheesesteak (mentioned above), chicken (Philly or California style), or grilled portabello with Swiss. As a nice surprise, I ordered a turkey sandwich and got a bottle of their special Pepper Relish to go. You must try it yourself, drop on by and don't forget to tell 'em that Rosemary sent ya! read more

Jersey Mike's Subs - Turkey sub - Fast Food Near Me - West Covina, California

Great sandwich and even better customer service!!! I think his name was Sergio, he was very nice made this experience very pleasant very rare to meet someone so refreshing! read more

I visited Jersey Mike's and ordered two subs. One was made correctly, but the second had onions and bell peppers even though I specifically asked for them to be left off. Once I got home, my kids noticed the mistake. I called the store and spoke with a male employee, who asked me to return the original sub if I wanted a replacement. I drove 15 minutes back to the store, returned the sub, and received the new one. However, there was no apology, acknowledgment of the inconvenience, or offer of any kind of compensation for their mistake. Mistakes happen, but the lack of customer service and care in resolving the issue was disappointing. read more

I came in tonight to redeem my free mini and was helped by Jaydean. She had amazing energy and greeted me with a smile. I was confused when I couldn't redeem my points on the app for a big kahuna but Jaydean explained to me how it only covered cold subs. I don't normally order cold subs but she suggested #13 for me to try and explained the way she likes it prepared. I went with her expertise and was amazed at the level of care and service that Jaydean provided. She is an excellent example of 5 star service. Thank you Jaydean! read more

Jersey Mike's is always fire! Andres was super helpful and made a great sandwich! He went out of his way to make sure my sub was in tip top shape, I asked for half of the sandwich no cheese and he put all the cheese on one half like a boss. Most places would just take the cheese off. Definitely returning read more

Jersey Mike's Subs - Fast Food Near Me - West Covina, California

Food was excellent !!! Service fast and great team Clean and fast service Great customer service read more

3.5-4 stars This building has been at least two other establishments prior, formerly a Ruby Tuesdays (if I remember correctly), and a food hall, now it is a Jersey Mike's Subs and an UPS store. #13 The Original Italian (Mike's Way) Provolone, ham, prosciuttini, cappacuolo, salami, and pepperoni #17 Mike's Famous Philly Grilled onions, peppers & white American cheese. They were pretty busy for a Sunday, and online orders also kept coming in as well. I am glad to see businesses thrive. Overall, great customer service. Very attentive staff and great tasting as always. The parking lot is weirdly shaped, but it was easy to find parking on a Sunday. read more

Tried this location again and the bread was very fresh. The Super Sub I had was excellent just the right amount of oil and vinegar which was Mikes way. I hope they keep the good work. read more

Checked out the new Jersey Mike's Subs in the old home of the legendary Food Hub and before that Ruby Tuesdays. Mike makes a decent sub and it's nice to have another quick food option in this corner of West Covina. I hope they stay awhile and don't move on like so many eateries, Elephant Bar, Bob's, Ruby, Applebee's... It looks like they've got a good customer focused crew working at Jersey Mike's but they're still learning the Art of Sub making. I got a Super Sub to go but was disappointed when I got home to find they had left off the prosciuttini and cappacuolo basically leaving me with a ham and cheese. When I stopped by the next day to let them know about their mistake I was impressed with their Service Recovery. Alex, the lead, did a good job of apologizing and making it right. All business make mistakes but only the best use a problem as an opportunity to show customers they care. I'll give them Four Stars for now but hopefully with more time and training they can reach their full Sub making potential. Look forward to tasting that and seeing my old friend Danny, from the Alamo Arms in Hollywood, in their commercials. read more

Jersey Mike's Subs - Fast Food Near Me - West Covina, California

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Clean and great friendly staff and service fresh food orderd the number 13 my way and 17 Philly yummy yummy read more

Jersey Mike's Subs - #13 The Original Italian - Fast Food Near Me - West Covina, California

Great customer service as soon as I walked in. Very friendly service from the shift lead Adam. I appreciate it.

The food is great and the service here is always so friendly. Would come back here again and the place is always clean!

The customer service here is great, they are so friendly! Love fresh subs? This is the place to come to! The sandwich is so good, you can never have enough! :) read more

Jersey Mike's Subs - #13 The Original Italian - Fast Food Near Me - West Covina, California

First location where all the employees are happy, they all greeted happily & they're super nice! Definitely coming back here! :)

Great service over the phone, polite staff, sandwiches were perfect! Would come back and give 10/10!

Ordered 3 sandwiches. The #5, #8 and the big Kahuna Cheesesteak. All were made well and quickly made. I especially liked the cheesesteak. The jalapeños were just the right tang and spice to elevate the sandwich-- from regular cheesesteak to WOW. It was fairly busy too, on Super Bowl Sunday & they were organized and friendly. read more

This Jersey Mike's just opened business a few months ago now and I the service here is less than desirable. Whoever is the manager here needs to take accountably for this facility. I placed an order online and was given a 15 min pick up time and when I got there I was told that they were waiting on two sandwiches to be completed. After watching 5-7 people order their sandwiches at counter and getting their order before mine it became apparent that this facility has horrible leadership. I ended up waiting for over 40 mins to get my order. My pick up time was at 3:51pm and I arrived at 3:54 pm. I finally got my order at 4:42 pm. This is unacceptable and I do not recommend this particular facility. The staff working on 4/16/2023 are lead by a incompetent person. Get your goals in order. read more

My wife and I were pretty excited to see a Jersey Mike's opening up less than a mile from our house. In fact, we were so excited that we went a week too early before it was even open and ran into the new owner and his wife. Not only were they super nice, but we also found out that they were going to make donations to the local school with some of their early sales. I have personally stopped by and had sandwiches here 4 times since the grand opening and will continue to come to this location. Maybe because it is new, but I've found all of the employees super friendly. Its Jersey Mike's (which is just way better tasting/fresher) than Subway further down the street and you have owners who support the community. Can't beat that! read more

Everyone should come to this jersey mikes! I was craving a good sub and Andres was able to quench that craving! He was very nice and explained all the sandwiches in superb detail. He suggested a variety of sandwiches that he thought I would enjoy, I went for a hot chicken sub that came with bacon and avocado, it was beyond delicious! I can tell he's good with his hands from how well the sandwich was made and wrapped! The place was also very well taken care of, super clean, and no weird smells! I can say that Andres gave me a wonderful experience here at Jersey mikes, definitely will recommend to others and stop by when I have the chance! He definitely deserves a raise! read more

The best sandwich shop in town very fresh meat and bread very healthy prices of sandwiches are good you have to try them joint the members club and you get points on your next sandwich read more

My daughter and I enjoyed our time here. Everyone was so welcoming. They were smiling and saying hi to my daughter which was so nice. The food was delicious and the service was quick. The place was so clean and spotless too. I can't stress enough how badly you need to try out this Jersey Mikes in West Covina!! It's like no other fast food place I ever went to. read more

We love coming here. The service is great and the sandwiches are so delicious. Went to Jimmy John's last week and sooo regretted that decision. This is our go to sandwich stop. read more

Service was fast. The Italian sandwich was delicious! It was original. The place was clean and friendly.

Great employees and great sandwiches. We go there at least once a week. Everyone is welcoming and friendly.

They have good sandwiches shout out too the workers make this good food it's a bit expensive still good

This Jersey Mikes is top notch in service, and their sandwiches are made to spec. All fresh! Absolutely the Best Jersey Mikes in West Covina. The sandwiches have a lot of meat in them no skimping here. Very friendly employees that care! So happy we have a Jersey Mikes close by plus being the Best Jersey Mikes on top of it. Photo attached is the #5 Giant Sub. read more

Jersey Mike's Subs - lots of meat and no skimping on extras!!. Bread is at its best right out of the oven!! A++ - Fast Food Near Me - West Covina, California

Always perfect and curbisde rocks! Nice and spacious inside. Great seevice. Delicious sandwiches. Friendly staff

This Jersey Mike's is what I needed. Ever since it opened it's one of my go to places. I was able to take one of my kids here to do a quick run to take some subs to my mom's house and it was his first time trying the subs. The delight on his face made it all worth it. Even my mom trying the subs for the first time asked me to get some more next time I went to visit her. It might not be as cheap as other places but the quality, the environment, and the service by the workers definitely makes up for the price. Either way, it is not overpriced. I would totally prefer this place with fresh ingredients over any other subs chain. For anyone that is trying to find great subs, friendly workers, faster service at a modest price, Jersey Mike's is definitely the place to go! 5 stars for sure. read more

2 stars for the food being delicious but minus 3 stars for the MASSIVE headache I have from trying to obtain a refund from this location. (TLDR at bottom) Placed an order via the Jersey Mikes app on 03/11 and was able to purchase 4 Udi's Gluten Free Snickerdoodle cookies. Order arrived via DoorDash (DoorDash was automatically picked by the Jersey Mikes app for delivery, food was NOT purchased through DoorDash app) and no cookies were to be found when order arrived at my residence. I called the store to inquire about the cookies & was advised by a female employee that they had "replaced" them with "sugar cookies". No sugar cookies in the bag with my order, I asked if the sugar cookies were gluten free & if yes, I'd go pick them up - I was then informed they are in fact NOT gluten free (I don't understand why an item containing a specific allergen would replace a gluten free item??) Either way, no cookies made it into my bag period. After all the unnecessary back and forth about cookies that I couldn't even eat if I wanted to, the female employee informed me this location doesn't even stock the GF cookies, and that she doesn't know how to issue a refund, so her manager would contact me. Around 3:30PM, location manager, Joseph, called me and advised me I needed to contact DoorDash for my refund as that's who handled the order - very confusing since I placed the order through the Jersey Mikes app but I take his word for it. I contact DoorDash same day and was advised the refund needs to come from Jersey Mike's and that I need to reach out to corporate directly. Absolutely ridiculous at this point. Reach out to Jersey Mike's corporate office and they advise me the direct location needs to provide me the refund since the order was purchased directly from them. SERIOUSLY?!?! Per corporate, they would reach out to the location to have them process the refund. All of this over $10 worth of cookies. Such a massive headache for a simple refund!! Definitely will not be supporting this franchise anymore. Since this hiccup, I have purchased food from the location near the West Covina plaza a few tand have been blown away. The staff at the West Covina location take gluten allergies very serious and their location owner is kind enough to carry desserts for those of us that want something sweet after. TLDR: location doesn't carry gluten free cookies and gives you massive headaches instead of your refund. read more

The quality of the sandwich and the service was excellent. I would definitely go back to satisfy that Sub-sandwich itch. BTW, the staff was pleasant and quickly took our order. Great job overall. read more