I was referred here by one of my coworkers. This was my first oil change here and they guys are…read moreinformative and they look like they all have fun coming to work and happy employees are important to me. I never know whats true or not. They bring me oil colors so I can see the difference between my dirty colors and the new vibrant colors I should have. So of course I want my car to run great so im saying yes to every new filter and yes to every new fluid but Im not a mechanic so im trusting them like I've trusted my last oil change place. There is a good energy here and I hope they are doing everything they say they are doing because this is my only vehicle and Im a single mom with 2 teenagers. Between the 3 of us we are constantly going to and from everywhere. So far im happy with the service but I still have 3 guys under my hood. The real test will be how well we do until our next inspection. Based off my experience so far I will be back =). FYI: I was a committed customer to Valvoline Express off of Dyer and Main in Santa Ana but they did something I didnt like during my last oil change. So the last time I was there left a great review but before I drove off the guy brings me a list of all the things they did to my car and the only thing I recognized was Replaced windshield wiper. I knew for a fact they replaced them. They guy apologized and replaced them but now how do I know what else "they forgot" to do?

Update: Feb 17, 2026 - We realized today they also failed to fill the windshield wiper fluid. SMH…read more --- Been meaning to write this review for weeks, but the final straw came today when I found out yet again that the clowns working at this Oil Stop are either a.) incompetent or b.) did the equivalent of spitting in my food for an oil change establishment. 1. I sat through this oil change asking only for 1 thing upon pulling in- please check/fill the air in the tires because I have an alert on the dash that they're low. Literally was told I was all set and go to drive away, only to find the tires were still low and hadn't been touched. 2. The day after my oil change, I hear a grinding of sorts. Upon investigation, find that the plastic piece of the undercarriage was hanging down, not secured in place, and now torn up from the pavement from driving on it. (Mind you, they needed to remove this piece to change the oil.) My boyfriend takes it back, to be told it was "already like that" and when bf asks why they didn't mention it to me if it was already damaged, their response was "well, she's a woman". Unbelievable because shouldn't I be warned of a potential danger? 3. After they secured the damaged piece back, I am now getting an error on dash stating the front camera is blocked. Upon investigation, there is a clear finger print of OIL smeared over said camera. 4. I take the car for a minor repair to my normal place and they inform me the oil dipstick is BROKEN. Now, either these guys did this when they changed the oil, or again failed to tell me it was broken...in either case, they are trash. The funny thing is that the only thing they did to try and rectify anything was to give a 10% discount on my next oil change smh. DON'T TAKE YOUR CAR HERE. THEY'LL COST YOU MONEY AND ADD A HEADACHE ON TOP OF IT.

I have come here about 4-5 times so far. The service is excellent. They're quick and they seem to…read morehave the whole process down and super efficient. They don't pressure you if you don't want extras like wipers and they are happy to offer advice. Courteous, well-mannered, speedy. What more could you ask for?

I had a nice experience here with great customer-facing service. I love that I can stay in my car,…read moreit's fast and the workers do a great job of checking everything and offering to explain and give you the option to fix issues with no pressure whatsoever. However less than a week later the tray under my car detached partially and was flapping harshly when I would go over 40mph. Luckily my boyfriend was willing to spend his entire lunch break going back to wait in line for them to reattach it properly. They did fix the issue no questions asked, however they didn't expedite his position in line or offer anything for the trouble. In the end I'm happy with the result, however I did want to let people know to be aware of this potential issue.

10/10: Friendly, professional, and efficient…read more I was losing tire pressure and while they ultimately couldn't patch the tire, they still asked me to come in to troubleshoot it for me, just to confirm the issue. I'm not mechanically skilled, so it was good to see how they checked for puncturing. And by extension, showing that work is being done. Some other shops will say they did services but just cold pitch it to upsell. I appreciate the team for helping me get on my way. Because they are dedicated to helping people, I'd definitely recommend them. Thank you again.

I gave up on my 2006 Acura TL last year, but Jeff basically maintained it for the last 5 years of…read moreits life. He also did some oil changes on my S2000 on occasion. I'm in a newer car now, so I might not be visiting until it's no longer dealer maintained, but Jeff was wonderful to work with and a very honest person. I'm sort of leaving this as a thank you for that service, knowing I might not be able to return for awhile. His service was also provided during a tough time in my life. He always charged me a fair price which is why I respect him a lot. I've never had a BS service recommended by him. Everything is "hey, look at this" or "this is what is wrong". If you are looking for an independent mechanic H & A auto is a trustworthy place that still exists in this day and age.

This was my first time here and I'm very impressed with the care and transparency that was given…read moreduring the oil change. I felt compelled to write this review because I know it may be difficult at times trusting others to work on you car but I felt that everything was done with the utmost care. All the staff was great! I will definitely be coming back here.

Went for a routine oil change in Costa Mesa. Quality service from John, Ishmael, and Miguel…read moreQuick, easy, and informative.

I am so grateful for this place. I don't know much about cars, but Aaron made the whole experience…read moreentirely easy and stress-free for me. He has wonderful manners, and his clear communication, explanations and attentiveness made me feel so looked after. I felt like he went above and beyond by fixing things I didn't even ask for, all for what I believe is more than a fair price. His kindness and professionalism really stood out, and my car seems to be running perfectly now. Thank you, Aaron and DNZ.

I previously left a five-star review because I had a good experience here. At the time, EU was…read morehonest enough to tell me I didn't need a tire rotation, which saved me money as a student. Because of that, I came back for multiple oil changes. Unfortunately, my most recent visit was completely different. I was charged a high price for what should have been a simple oil change and cabin/air filter replacement, and I ended up waiting about two hours for the work to be completed. After talking it through with someone more familiar with car maintenance, it became clear that I was likely overcharged for a job that should have been quicker and more reasonably priced. What made the experience worse was the interaction before my appointment. When I asked for clarification about being told I may need "air," EU laughed at me for asking. I'm neurodivergent and sometimes take things more literally, so I was just trying to confirm whether I was being charged for something that is often free. Instead of explaining, I felt mocked for asking a simple question. Because of this experience, I no longer feel comfortable or confident returning here. I'm sharing this as a caution for other customers--especially women and neurodivergent people--who may not be as familiar with car maintenance and rely on mechanics to be honest, respectful, and transparent.

I've come here twice and have been happy with the service. Mostly because my car is returned to me…read morewithin a decent timeframe. I was going somewhere else prior and they would keep my car the entire day for a basic oil change. The first time I came after having my car serviced elsewhere and heard an odd sound when I got it back. I asked ExperTec if they could get my car back to me by the end of the day and they weren't sure, however I did get my car back within a few hours. I think they're priced fairly compared to other places in the area. I like that they're open on weekends too. I'm not a mechanic by any means but I'm also super wary of being taken advantage of which happens almost every where I go. I will say they did tell me my car passed their inspection then tried to recommend a bunch of services I'd had done recently. They didn't push me to get them or try to scare me into thinking my car was going to explode if I didn't do the recommended services lol. I've recommended this place to a couple people and they've been happy too so I think they're pretty good overall.

Came here to drop off my Jetta -- been coming here for years, they are HONEST…read more In the age of AI and all the bells and whistles , you yearn for authenticity and old school environment where word is your bond This is that place. I've known Gary for over a decade - the culture in this company is one that fosters long term Employees like Gary who love to work there I'll only service my cars here

I've brought two of my cars here and both times the service was excellent. The staff went above and…read morebeyond. Not only did they do great work on my cars, but they even offered me a shuttle ride home and back when my car was ready since I live nearby. That kind of thoughtfulness really stood out. What I appreciate most is the honesty and the family-like atmosphere. I've had bad experiences at other shops in the past where I felt like I was being taken advantage of or quoted higher prices. They were straightforward, fair with pricing, and I genuinely felt like they cared about me as a customer rather than just making a quick sale. It's rare to find a shop that makes you feel comfortable and respected while also delivering great work, but this place truly does. I wouldn't hesitate to recommend them to anyone, and I'll definitely keep bringing my cars back.

Smashing outfit. Maybe it's the name, but you can feel and experience the honesty in the service…read more Quality people ... great value.

Vic and his team were so friendly, respectful, and quick!! I always have a great experience coming…read moreto Valvoline, but this team was exceptional.

The last time I brought my vehicle to Valvoline for service, I had my tires rotated. At no point…read moredid the technicians inform me that my tires were severely worn on the inner edges. The wear was so bad that it created a serious safety concern and could have resulted in a tire failure or blowout while I was driving on the freeway. Because of that experience, during my most recent service I specifically asked the technician to check whether my tires were wearing on the inner edges. I was shocked when he told me that he doesn't do that. Afterward, I looked into Valvoline's policy and learned that tire inspections are not part of their service. I understand that now, but I think customers should be made aware of this especially when having their tires rotated. I had assumed that if a technician was removing and rotating my tires and noticed severe or potentially dangerous wear, they would bring it to my attention. If you need anything done involving your tires, I would NOT recommend coming here. Take your vehicle somewhere that actually inspects the condition and wear of your tires. Tires are a critical safety component, and severe inner edge wear can be difficult for the average driver to see. This is a huge safety concern for me. My tires were worn badly enough on the inside that I could have experienced a tire failure on the freeway, yet I left my previous service without anyone warning me. Customers should know that having their tires rotated at Valvoline does not necessarily mean their tires are being inspected for dangerous wear.