DIRTY DIRTY bathroom disgusting DIRTY counters DIRTY floors Finger prints in all the glass NASTY plastic trays holding the cones Ice cream itself was ok, but not a lot of taste for coffee flavor Very weak I don't recommend this joint based on how dirty over all Service was fine read more

Red velvet ice cream with M&Ms in a dark chocolate dipped waffle cone was so smooth and delicious. It wasn't all the way frozen so it was super runny but the other batch was way too hard to scoop so we compromised! Coffee and chocolate mixed ice cream with brownies, Heath, and Reese's peanut butter cup was chocolate heaven! I've been craving all things chocolate and it was the perfect mix of all things yummy. They have so many different ice cream and mix in choices that the possibilities are endless! There's no way you can't find a concoction perfect for you! They even have a hot chest ice cream!!! Well, it's sweet cream ice cream and then they add hot Cheetos all crumbled up and mixed in. The man behind the counter was nice enough to mix up a little cup and we all tried a sample. It was strange! But not disgusting? Lol but definitely still strange. If you're not in the mood for a cup/cone of ice cream they have shakes and other beverages available! read more

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They had no waffle bowls, and they were out of almost all of the ice cream and waffle cone flavors. Prior to purchasing, I had been 4 points away from earning a $5 coupon. When I asked to scan my rewards code, he said the rewards system was down. So I got no credit for my purchase. This was already a terrible experience, but to top it off, after I made my purchase and was eating outside with my family, the cashier came outside and said he forgot to charge me for one of my items. So instead of letting it go, to make up for the negative experience due to the missing items and non functioning rewards system, I had to go back inside and pay again. I used to love Marble Slab, but after this experience I will likely not be back. Just one more establishment that charges you way more, and gives you way less with a negative customer experience to boot. read more

Used to love this place as a kid. Coming back after all these years I never realized how dark and gloomy it was inside. Not very inviting. We waited almost 5 minutes before the employees came from the back to greet us. Half the ice creams we wanted needed restocking even though it was barely noon and nobody was in there. There was also crumbs all over the floor, and the trash can was sticky and disgusting. Ordered two small cups and had to return mine cause there was a hair in it. The girl who served me had a terrible attitude. I wanted a refund but they said they couldn't and just made me another one. Lost my appetite by then. Gross. read more

Signed up for their rewards in their website. Went to go use the "free birthday reward" (on the day of my birthday) that populated in my profile and drive all the way up there only to be told they they can't honor it because it's not set up yet so that location (whatever that means). That was recently and I talked to a co-worker of mine that just went and they said nothing and honored theirs. ~EDIT: I just went and read a review from 2015 where someone had the same exact experience - tablet not set up to scan coupon and they won't honor it and they'll be "getting it soon". It's been 5 years...it's probably not happening.~ Ended up buying the smallest size cup of ice cream they had since I was already there and it came out to like ~$5-6! No thanks! read more

Always loved Marble Slab when it first opened. Unfortunately, to keep up with our poor economy, the ice cream that I could buy a gallon of HEB for for about $8 costs me $7 here for 2 scoops. But there's "unlimited mix in's"! Regardless, there's about 20 people in here and one person working. No. One. Else. And it's 9:30. I started writing this at 9:15 when I stepped in line. And there are 13 people in front of me now. Did I mention there were 15 at 9:15? I won't make the mistake and come here again. Apparently the person that posted the sign below isn't concerned with customer service. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Was yummy. Ice cream artist was super slow and "because of the pandemic that cannot give you samples? Hmmm ok.

Very pregnant and craving ice cream, I went in with my husband on 4th of July to get ice cream. Their Google listing says they close at 9 but no times posted on door. We were patiently waiting while the young girl helped another family in front of us. 5 minutes after waiting the girl says 'just so y'all know we close at 8' I looked down and It was 8 exactly which means we got there at 7:55. Us and another couple walked out. I'm sure the owner wouldn't be too happy missing out on the $ and customers she just ran off. We won't be back! read more

So I came here because another place had some kind of elementary school event at it and there was no way that I could get a cake there. I found this place on yelp didn't realize there was one here, a little hard to get to as traffic is complete garbage in this area, but these guys were able to help me pick a ice cream cake and write some lettering on it real quick! Will come here again over the other guys! Thanks! read more

It was okay, but the Ice cream was melted as soon as I got it and the picture kind of explains the rest read more

Marble Slab Creamery - What's in this photo? Well quite honestly I have no idea what I'm looking at - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Ice cream was great, workers were very happy to see us and we were greeted with smiles. But the manager or owner I'm guessing came in and had a very bad attitude, was belittling his workers INFRONT of customers and was almost yelling at them when they were trying to work. They weren't doing anything wrong just mixing in our toppings and he was still trying to tell them they were wrong. You could tell they were distressed by him. Ridiculous, and he was rude to us when checking out. He made them give us the smallest amount of ice cream even though we paid $20 for two ice creams. Savanna was the girl making our ice cream and it really grinds my gears because she was just trying to work and he was in here yelling at them and then HE messed up our ice cream. Poor workers don't deserve the crappy boss they have. read more

Marble Slab Creamery - Barely half full of ice cream. - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

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If there is a 0 star I would do that. This place is horrible for customer service. We were 10 people ordering milkshakes and ice creams, there was only one person serving and mentioned to do only one order at a time. Customers behind us were being served while we were waited. The explanation given when asked was that fellow Americans were being respected. Discrimination to heights read more

I hate writing bad reviews of small businesses, but I have to in this case to help warn other people. I have had two bad experiences with this Marble Slab. 1)I went in with a "Happy Birthday" voucher from the Marble Slab Club. The voucher clearly states you get a free cone or small cup with unlimited mix-ins. The owner refuses to give me the ice cream because he confuses the "Happy Birthday coupon" with their other promotion of a free cone/cup with the purchase of ice cream. When I show him that it is the "Happy Birthday coupon," he realizes that it does include the ice cream. He says, "I know this coupon." I ask him for Amaretto ice cream with strawberries. He then says mix ins are extra. I tell him that the voucher states unlimited mix ins. He says, "I am giving you the ice cream for free, you have to pay for mix ins. I know this coupon." I give up at this point because he is shouting at me. He then proceeds to give me the smallest scoop of ice cream. 2)I bought a Groupon for an ice cream cake last year. I go to pick up the order. The store is closed when the hours online say that it will be open. The owner apparently had decided to just close the store maybe because business was slow that day. I call the next day before heading over to the store. The owner said that he was closing early, so I rush over to pick up the cake. A word of advice to the owner...do not scream at your customers, get your voucher/coupons straight, and open the store when you say it will be open. Worst service ever. read more

I paid $14 through Living Social for a 6 inch ice cream cake. I called to see if they had any mint chocolate chip cakes ready and they did. He did try to sell the larger cake for $10 more, but I was only feeding two people, so I declined. The owner seemed like he was hurting for business. He kept asking if I would keep his business in mind for catering at my work. Neutral experience on this end. read more

Marble Slab Creamery - 6 inch Mint Chocolate Chip Ice Cream cake - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

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Two stars for the fantastic selection of flavors. Now, the service at this location is crap!

P.S. I don't know why they charge so much more than Maggie Moo's when they are owned by the same company. Someone mentioned something about their hours changing during DLS time but there wasn't a sign up... the hours on their door read 10pm. read more

This place is my favorite ice cream shop in the local area! I just moved here and was looking for a place a get some ice cream while it's 100 degrees outside and this place was heaven on earth customer service is through the roof and the ice cream is to die for!! If you're looking for a great place to go on a date or just relax and get some ice cream, I would 10/10 recommend this marble slab read more

Delicious!!! Toppings in every bite, incredible!! And more reasonable in price than Amy's!

I usually love this location but you guys need better employees. Yesterday, my server Lauren was extremely rude to me and my sisters. She kept saying "what" with a snobby attitude. Customer service was extremely horrible and to top it off she gave us melted ice cream.. please do better read more

Terrible! So disappointed. I use to love Marble Slab and haven't been in years but decided to take my kids tonight. The cones for the cups were stale. Then I asked about them the guy told me they make them maybe once a week....OMG!!!!! Seriously?? I started eating a cone that had been sitting out for a week? Never again will I ever go to this location or any for that matter. They totally ruined it for me. read more

Didn't want to believe the reviews first. But went there...very slow service and over priced ice cream. Pecan ice cream with no pecans. Now I see why they have 2 stars in rating. read more

Marble Slab Creamery - Small ice cream @ $ 7. - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Great variety of ice creams. Shout out to the single lady doing amazing job handling good crowd.

I came in while there was almost no one inside and I waited a while to see the worker. I finally ordered but it did take a while to be serviced. I guess you can go here when you dont mind waiting. The ice cream itself was pretty standard. The one thing I did like is that they have unlimited toppings. Good for kids. Other than that probably wont go back for myself. read more

Marble Slab Creamery - Bubblegum ice cream for the kid - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

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The groupon deal is definitely a bait and switch! Their 8 inches cake is not 8 inches at all. It's very small. I called to order a birthday cake on 7/20/11 at noon and pick up on 7/21 evening. A male clerk answered the call, and gave me three options: strawberries and cream, Swiss chocolate or Oreo. I chose Swiss chocolate. And he asked my name. I gave him all the information. And he asked if I use the groupon. I said yes. But when I got there on 7/21, they told me they don't have my order. And they don't have 8 inches cake for me, but they have a big Swiss chocolate cake for me, and I have to pay $9 extra for that. I was shocked that I had a call to reserve and they switched it to something more expensive. I should just go to HEB. But I was in a hurry. So I paid extra to get the cake. I asked the store staff to decorate the cake. She said they only have one color, red. She only can write letters with red. I asked if she can make it colorful. She said no, red is the only color she can do. HEB ice cream cake has more color options and also thicker. Marble Slab ice cream cake is pretty thin and expensive. read more

Once again, great ice cream but the cleanliness of this location concerns me. So I went back this evening right before closing. I came in as the employees were finishing moping the floors. The smell of bleach was a welcomed scent since my last visit. Upon further inspection, it appears the girls didn't do such a good job moping or cleaning the pieces of candies on the counter. No big deal. Then, I visited bathroom. They had soap tonight, but no toilet paper! The bathroom was filthy on appearance. The toilet didn't flush properly, the sink handles need repair, and no signs to remind employees to wash up. But, the worst part once again is the overwhelming smell of old urine. I gagged, held my noise and left ASAP. Please someone, clean this bathroom! read more

So went to this location tonight around 9:15 after checking to make sure they close at 10pm on Sunday. It was closed!!! and the guy working there didn't give any explanation as to why they closed 45 min early. Hope the manager asks the person working there why he decided to close early... not good Marble Slab Creamery.. ... not good for business!!! read more

I left only 30 minutes ago and had to write a review as soon as I got home. What happened to this place? I live right by the Maggie Moos in the La Frontera shopping center and they've been out of what I want the last few times we went....so I decided to go to the place I frequented before Maggie Moos. I ordered the double dark chocolate which looked exactly like their Swiss chocolate, with peppermint patties mixed in, and had it put in a chocolate dipped waffle cone. The girl helping us didn't smile once, and when she put the whopping TWO peppermint patties in she wasn't wearing gloves. WTF? To add insult, instead of mixing them in she just mashed the 2 together to become 1 glob of candy amongst a lot of plain ice cream. I was charged $1 for two friggin pieces of fun size peppermint patties, and the amount of ice cream was so minuscule I had to take off the entire chocolate dipped part of the cone off before I got to the ice-cream. Effing ridiculous. I'm never going back to them or MM's. Total waste of money, I'll just go to HEB and make it myself. Get it together, your shop sucks. read more

My sister found this place! I'm so glad it exists! Haven't been to MLC since college over 6 yrs ago. The ice cream is rich, sweet and creamy! Such a nice treat from my sister! read more

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DON'T EVER GO THERE! I purchased a Groupon that was $11 for an 8" cake. When I called to place my order for my Dad's birthday I was only given 3 flavors to choose from (which was not stated in the Groupon) and they told me if I wanted the 8" I would have to pay $6 more dollars. Obviously, this company did not think things through when they offered this Groupon and are now trying to screw everyone who bought this Groupon because they are losing too much money. Also, there telephone is to a cellphone that 9 times out of 10 goes straight to a generic voicemail. What kind of business is being run over there??? I hope they lose all their customers and shut down. This Marble Slab is a total FAIL! read more

It is a pretty nice little place, and you get some high quality ice cream. It is the kind of place that you have to go intentionally ... it is in a pretty hard area to just see and say, "Hey Ice cream, lets go there" .... most of the restaurants in the area have soft serve, and since you are already there it is easier. BUT, it is worth the walk over to check it out. It has the feeling of a place that wants to be like Amy's but then it has a part that is saying they want to be like Baskin Robbins, it is a strange feeling. The Dark Chocolate is nice and bitterer, I get a mix with the swiss chocolate, it is a nice play on the sweet/bitter. others are a fan of white chocolate, strawberries and coconut ..... They can't touch Amy's with this combo.... sorry. If your in the area and want to try a big chain this is pretty good, but if you are going in the direction of Amy's go a block or two out of your way and skip the slab. read more

It was good but expensive. We got two smalls, one with sprinkles and one with chocolate chips and it was over $10. I read all the comments about a huge line but we got lucky and there wasn't one. I'm not sure if we will be back just based on the price. read more

Delish ice cream and excellent selection of fresh toppings and mix-ins. The employee from last night was a saint!! He was super helpful and professional with my family but had nightmare customers that started to FaceTime not 1, 2 but 3 family members showing all the ice cream selections while tasting the ice cream. He kept his cool and helped other customers as well. I'd definitely return for the fantastic creamy and rich ice cream and excellent service. read more

I went here today with my aunt on the way to the mall. It was a positive experience. The guy working had to be a manager or owner. He was so nice! A little overly chatty and upselling too much for my taste, but he was very accommodating. He offered us samples first thing after greeting us and we ordered. He wasn't super familiar with the recipes for some of the signature style creations, but he did pretty good. I haven't been to a marble slab in years, but it seemed up to par compared to how I remember it. Customer service is huge in my book, so two thumbs up to that. I just wish my ice cream was mixed a little better! read more

All the great things you like about ice cream and spending time with your family. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

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this place has gone down hill over the past few years. the customer service has gotten so bad. it's not worth the price you pay for the product anymore. was just there this weekend and it was obvious that the staff didn't like each other and we're arguing on who had to wait on the customers. so sad bc I love their ice cream. and they didn't have half the flavors this visit‍ read more

Very good ice cream and friendly owner. Always a treat and I just can't say no to amaretto ice cream. Owner is nice. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

The gentleman helping us was a bit creepy and made me uncomfortable, also I found multiple pieces of hair in my ice cream

The customer service is AWESOME!!! Whoever closed on Jun 23rd was so nice and had the best attitude! He made getting ice cream with my friends such a fun experience!! Loved him! read more

Love, love, love Marble Slab! The owner of this store is very nice. He offers to help your kids fundraiser by selling ice cream cakes!

Ice cream was delicious. Plenty of flavors to choose from. Staff was very friendly. Bathroom was disgustingly filthy. I don't understand business owners who don't consider the importance of a clean bathroom, as it reflects on how the entires business is run. read more