Justin managed the service for my Mini Cooper S, and went above and beyond to make sure it was quick and easy. By far the most pleasant experience I've had with a dealer. Also dealt with Ralph, who was very friendly and hospitable, and John, who performed the inspection and was knowledgeable. read more

Best service experience I've encountered in 35 years of having my cars serviced. Friendly welcoming staff and top notch waiting area. I'm looking forward to my next service. read more

Recently, I needed some unforeseen work on my Mini, which was further pressurized by some significant family health issues that strained my ability to drop off, pick up and really deal day to day with what might be needed. All I can say is that Fields Mini of Glencoe and particularly Javier and Ryan, patiently listened, understood the many constraints, and did everything in their power to help solve the many aspects involved and made my life so much easier by taking customer service to an exceptional level. I can't thank Javier and Ryan enough and have come to know that the customer service culture I experienced is part of the fabric of the Fields organization. I am a repeat customer and will continue to be, now for even more reasons than before. Many Thanks!! read more

We had the pleasure of working with Michael McGuire. First, we were just looking to test drive MINIs and he was very knowledgeable, helpful, non-pushy and let us have a genuinely pleasurable experience with our new car search. When we started looking to by a MINI, I searched nationwide and no one was as helpful, genuine, and kind as Michael was. 10 out of 10, would buy a MINI from Michael again. read more

First service visit was outstanding. Fabian was super-helpful (20yrs experience fixing minis). I had a couple of minor issues that were repaired/remedied in 20 mins and he provided useful advice on self-maintenance of JCW that the prior dealer had failed to give me in countless visits. Would recommend you try them if you have a mini for sure. read more

I have been a long standing customer of MINI for almost 20 years. I moved my service business to Glencoe when MINI moved from Chicago. I have for as long as I can remember only worked with Jimmy in service because he is reliable, honest, professional and fair. I never even book an appointment unless I know Jimmy will be overseeing the work. Of course with Covid, everything and everyone is scattered and doing the best they can to manage to and through this new normal. Last Saturday, because Jimmy was not available, I was forced to deal with a new MINI service representative, Justin Rodriquez. and I could not have been more skeptical and yet, ultimately, more impressed! Justin is WONDERFUL. He is kind, thoughtful, capable, dedicated, determined and patient listener. He is first rate all around as a service department lead. He not only did a very impressive job following through with many issues and staying the course when subsequent problems arose. Justin works diligently to earn your trust through delivering the service one feels entitled to expect. I have been forced to work with others in Jimmy's absence from time to time but they have never impressed me enough to even remember their names. Justin Rodriquez impressed me so much I am writing my first EVER Yelp review. In fact my first call on Wednesday when Jimmy returned was to him to tell him what a fantastic experience it was working with Justin and what a great job he did. There are not many things to cheer about in these troubled times but Justin Rodriquez it certainly one! read more

I had the Best experience buying my Mini Cooper from Michael McGuire! He bends over backwards to give the Best deal possible! He is so friendly and professional! This is my first Mini and I am already hooked!! Thanks again Michael read more

I just bought a new Mini Countryman from Mini of Glencoe and had a 5-star experience. The team at Mini is terrific. They provided great customer service and made buying a new car an enjoyable, easy experience. Many thanks. read more

Worked with Mike Mcguire; amazing salesman. I would recommend working with Mike. I purchased a 2019 countryman S bc of its amazing safety ratings and highest rating on consumer reports. Highly recommended. read more

I recently purchased a Mini Countryman at Mini of Glencoe and the experience was fantastic. I worked with Jay who I have bought my cars from in the past and once again he was great to work with, got me the financing I needed and had me in my new car within a day. Ryan showed me how all the technology in my new car works and even gave me his cell number for when I have questions. Best part, I LOVE my mini, so much fun to drive! thanks Field's Mini read more

8/5/20- THE WORST SERVICE EVER!!!! Service appointment scheduled 1.5-2 weeks out, in order to get a loaner car. Dropped my car off in the morning. Justin, service rep, asked me if I "had an appt." as he was looking through the computer. Eventually he found my appt. Justin asked "did you get your car inspected/quote here." 1.5-2 weeks prior had oil change and inspection done at this location. Previous Service Rep informed me of issues with my car, which is why an appointment was scheduled on 8/5/20, also that's when loaner car would be available. On 8/5/20 Justin, service rep, asked "did you need a loaner," as in none of this information was in the computer system or he did not look to find out. Finally all is set up for vehicle maintenance which would cost $1700, per previous estimate weeks before. Justin and I walk out to a mini cooper loaner. Upon visual inspection of the interior, its noticeable sticky substance on the passenger side seat. When asked if car was cleaned, Justin says Yes! How he see's they cleaned the mats. I opened the back passenger side door, and noticed dirt on the mats. Justin assured that the car was sanitized, but no detailed cleaning was done, as this is not their process, only to sanitize. I was disturbed by this, as I've NEVER had a loaner/rental not cleaned/wiped down prior to. I asked Justin how long will it take to get my car back, being I am very uncomfortable with the condition of the mini cooper. He said "I don't know, but will call you within the hour to let you know." This did not happen. After 7 hours I received a call from Justin that my car was ready for pickup. This was horrible timing, being I was in the middle of a time sensitive project, and I was not prepared time wise to fit in picking up my car because Justin did not call to prepare me earlier as he said he would. I continued with my mandatory call and arrived at Mini Copper in Glencoe. Because I was on the phone Justin wrote a note "you can head to the cashier, pay for your car, it will be outside for pick up afterwards, no need to talk to me." I proceeded to the cashier to pay the fee for service. The cashier hands me a bill for $1400. I asked what was not done because the quote was for $1700. Cashier goes to get Justin. Justin comes over with printed paperwork and says "You did not agree to some of the work." I ask what work did I not agree too. Justin says when I read off your order you did not mention the other services written in your quote. I ask Justin why would he not call me if anything needed additional approval from my initial approval. Justin says "I am just not seeing this after I called you and not the technicians are gone." So I ask Justin why he did not give the Mechanics the entire sheet, that he is showing me, which has all the work that needs to be done. Justin says "you did not approve the work." Justin was blaming me for the lack of his work, which was right in front of him. After speaking with Javier, Service Manager, he stated Justin called me yesterday to tell me there was a mix up in the service, and that you used a curse word because you were frustrated, which is unacceptable. Javier stated 95% of the time customers don't use the back seat, therefore his staff do not clean the back of the car, and that it is protocol that a mist is used to sanitize every car, which could be the sticky substance on the front passenger seat. There is no way a mist leaves a sticky substance on sanitizer a mess like I seen. And for a car to be half way cleaned is very unsanitary. Javier focused on me cursing, which I did say "fix my fucking car." I asked why is that the focus when service was horrible, I'm being blamed for not approving prior approved work again, and being looked at like nothing else can be done. Yes I cursed. Javier lied and said "because a kid was near." Which was a lie, because it was me, the cashier, and a 70 plus year old man present. I am offended. I am highly upset and unhappy with service. I will not recommend this facility for car service. Javier, Manager, admitted unsanitary procedures and Justin, service rep lacks competency to avoid miscommunication and an interruption of service and your day, and safety against the spread of coronavirus. read more

Michael McGuire, Thank you so much for your excellent customer service...not only did you give me the best deal for my mini but you know your product. My friend and I were extremely impressed with you. read more

It's hard to find a person that truly cares about what you want rather than just sell you anything on the lot. When I called this dealership, Julio picked up the phone, asked me lots of questions and we conversed for a while. He asked me specific questions about my wants and needs, he is very professional and easy to work with. I ended up buying my new car the next day and I'm extremely pleased. Not only did he sell me a great a car, but I feel comfortable enough to give him a call when I need anything! read more

Every time I drive the previously owned car Janki at Fields Mini found for me when my old car was totalled, I smile with relief, amazement and gratitude. It's a super little car, beautifully checked out and perfected and is a joy to see and drive. I found Janki when Fields Mini listed another trade-in that had gotten snapped up by someone else. But then she found this one for me, which was a gift. I needed a car, but had horrible flu and weather was 18 below with one blizzard after another. It took about a week, but when I was well enough to drive..there was my car...in mint condition, at price I'd requested...with terrific features I am now totally enjoying. I put it in the garage and went back to bed--but now that I'm driving it-- what a miracle! Their technicians are wonderful. My last car was also Fields. I will never look anywhere else. read more

I've bought a lot of used cars, but this dealer was the worst I've experienced. Do not let location nor other reviews fool you. They are just like the snakey used car salesmen you see on TV. Was told to come in to look at a car they have in stock, with another person coming later. Actually pressured to come in and asked for my contact info. Was told a refundable deposit could be placed on the car. However the other person came in while test driving it. My husband was not available to see it until the next day. Immediately they switch their story, demanded full payment if we wanted it (because apparently their honor and word did not mean as much as the money). We we there first, told after conversations that a deposit could be made and assured it would not be sold. Boy did their tune change in an instant. When talking to them the manager Jay was beyond rude, unprofessional and truly demonstrated just how bad buying a used car could be. After being treated disrespectfully and vile, asked for his last name to file a corporate complaint, and he told me no, using a tone that was completely unacceptable for a dealer of this caliber. With all the dealers out there I would avoid this one like a plague. read more