So, hate doing this first and foremost. When I posted this review I was unaware that the dealership neglected to reattach my engine cover. It has never occurred to me to check that type of thing. I called awhile back and informed my rep JV what happened. After an additional follow-up where I was told that there was no decision or word from management on the situation, I feel this is my only recourse. I'm so frustrated that I trusted my vehicle and gave a positive review only to find this later. read more

The service department at this dealership is provided the worst customer service I've ever experienced. They should just shut their department down if they're not going to take this work very seriously. read more

Sad to say I had a bad experience 10 months ago and elected to try one last time with a different vehicle. Moss Brothers Dodge MV has the worst service dept I ever had to deal with and I am officially done using the service dept and even purchasing a vehicle. Countless times they have excuses on why they can't take you when you make an appointment. Today specifically they complained about the lack of techs. It's not my issue it's the dealers. I am a repeat customer as I purchased countless cards but now they have a household that will no longer support Moss Bros. #1. Don't accept appointments knowing you have a lack of service techs. #2. You completely waste customers time to go through the process to get there and drop off a vehicle have a ride and only to be shooed away like a problem child. From now on I recommend people use Perris Dodge as they not only acknowledge your presence upon arrival they have the respect to immediately contact you vs having to stand around for 10 min at Moss as they look at you through the office glass with ZERO vehicles in the service line! F#%* MOSS. ZERO STARS read more

My boyfriend and I were in a desperate situation and needed a car asap. luckily Uzie and David Hernandez were there to help us out! Everything was quick and efficient, they got us into a vehicle with no problems! read more

We came to moss bros to purchase our vehicle. David Hernandez gave us the most awesome customer service ever. Thank you David read more

Moss Bros - Car Dealers Near Me - Moreno Valley, California

So it took a year in order for the business owner to reply to my review as you can see in the picture he stated he wanted some feedback regarding my car and when I contacted him he act as if I was lying lmao do not I repeat do not take your car here they will destroy it admit fault but dose not take the responsibility for the repairs so the manager contact me a year later for feedback regarding my review just to say he doesn't know what I'm talking about and that he never contacted me smh these people please do not take your car here or purchase a car here if your black they will screw you over I have proof read more

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If you are looking for a car please don't think twice David Hernandez and Uzi Reyes were 2 outstanding sales reps they did not pressure me and made sure to help me qualify for my dream car I am so happy I trusted them both to help get me on the right track and walked out the dealership with the car of my dreams.this dealership was amazing and they will help you I promise. read more

Moss Bros - Car Dealers Near Me - Moreno Valley, California

I highly recommend contacting David Hernandez when shopping for your dream car at Moss Bros Chrysler Jeep & Dodge. Not only will he provide excellent customer service but he'll also make sure you're setup with a great team that will work with you to get you in to your dream car. Thanks David! read more

David Hernandez knows how to get the job done!! he definitely got me in the dodge challenger i wanted and he was very respectful and understood the assignment. he was super helpful and he heard me out about everything. Give this man a raise ASAP. thank you david i hope you see this bro. read more

I recently purchase my pre-owned truck here. Negotiations with the dealership installed accessories were annoying. They said they couldn't take them off. I left, and somehow the accessories were not on the vehicle when the final price was given. Typical dealership stuff. Nevertheless, we eventually came to an agreement that was fair. The salesman was very helpful. He went out of his way to ensure the truck would fit in our garage. When one truck did not fit, he was able to find another that did. We really appreciated that. It took a little long to have our trade-in paid off, but it was eventually taken care of. All-in-all, it was the smoothest car buying experience I've had to date. read more

They Sell Lemons , 5 Weeks Into Our 2019 Dodge Durango Over Heated And Said It Was Not Part The Warranty And Would Require $5,700 To Repair They Said It Was Due To Reckless Use But My Wife Doesn't Drive Recklessly ,To Or From Work Locally!!!! Especially 5 Weeks Into Purchasing It Just Sad What Businesses Are Allowed To Get Away With !! read more

I scheduled an appointment they couldnt book me sooner. I waited two weeks to get my durango 2019 checked. Finally the day came showed up left my car with Joe, left my car they didnt do nothing to fix the AC instead they kept the car two days i picked it up. I spoke with Joe he said his technician was behind he didnt get to check my car he was still helping another guest. So i missed two days of work for nothing. I just decided to pick up my car. I went to the dodge dealer over at Indio. Those guys are awesome bought the parts fixed it myself. I dont recommend this place. I live in Moval and i wont come back here. These guys folded the back sits misplace my dog rail and didnt even bother to fix it or put it stuff back how it was. I am not surprised after i read the comments. Hopefully this help to improve service read more

"Beware" stay away for service.. unprofessional. I set an appointment over a month ago. They called me to confirm two days prior to my appointment. I go to my appointment 15 minutes prior. They asked me what was I there for? I said there should be notes since I had appointment. Where is red flag ... They had no notes. So they told me I guess we're doing an inspection. I explained to them what I was there for and the reason for the appointment and they then dared to tell me that they are busy and if I can leave my vehicle for 5 to 6 days. This blew my mind, who can leave their vehicle for 5 to 6 days for basic service. I told the lady that was helping me which I believe her name was Sarah. Are you joking with me when you guys called to confirm my appointment? Could you have told me, all basic service or anything is going to take 5 to 6 days before we can see your vehicle. What a waste of my time. So sad that a large company like Moss Bros has such terrible service. I originally read the reviews and gave them the benefit of the doubt. But it has been confirmed. They need to revamp their complete service department and hire the right people. I strongly do not recommend this place. read more

Sales man Sam Prieto and Terry Young were incredible in my purchasing of my new vehicle and I highly recommend you ask for them. Remarkable customer services, they were very professional throughout the process with there communication and listening skills to what I wanted in my car and ultimately gave me a deal that was in my price range. Thank you guys for the outstanding customer service. read more

Took truck in for 6 recalls. One of them being a water pump. This is what I got when it was returned to me. I actually talked to salesmen one purchasing new truck before getting my truck like this. How does a technician not clean this up to verify there aren't any leaks? Update. Lost brakes on freeway when pedal went straight to the floor after they replaced pads. read more

Moss Bros - My engine after doing 6 recalls. - Car Dealers Near Me - Moreno Valley, California

Bought a car with free lifetime oil changes. When I would bring it in for oil changes there was always something else supposedly wrong with my car. The first couple of times I authorized the work to be done. But eventually I noticed it always totaled $1,300. The last time I didn't authorize their recommendations and told them I only wanted the oil change. They told if I drove my car without the repairs my car engine would blow up and catch on fire. After the oil change I took my car and drove it and it has never blown up or caught on fire. I now do my own oil changes. Be careful with their maintenance service advisors. read more

Car buying process itself was ok, the issues I have were 1. After signing the paperwork and getting into the truck to leave the salesman hands me my key, I say where's the second key , he says oh it's common practice to have only one key. Since I already signed my contract I had to go across the street to Moss Chevy and purchase a second key at the cost of $450 , I told the sales manager at Dodge the customer should be told the vehicle has only one key prior to documents being signed, especially annoying after paying 50K for a used truck. 2. Being charged for LOJACK , included in the cost of the car , told salespeople I didn't need it, was told it was pre-installed, loaded app on my phone only to find out that LOJACK was not installed , but had paid for it upon signing the contract , could have used some of the $1200 + to pay for the extra key. Needless to say , not happy with the extra expenses that should have been explained in advanced Russ A read more

This is all about the service department. I had a nine o'clock appointment and missed it. Overslept my bad... the hubby said take it up there and see if they can get you in. I came to the dealership and was helped by Joe and Luis. Once he found out it was just a software update he got me in. Thank you so much now my baby girl can get her registration. Outstanding customer service. read more

Let's start out on how terrible my Dodge Ram buying experience started with Moss Bros Moreno Valley. I was recently in the market to buy a Dodge Ram 1500 Big Horn. Moss Bros Moreno Valley is the closest Ram dealer to my house. I applied for credit on their website and was pre approved from Chrysler and I also had my own credit union approval. I walked into this dealer and was greeted by two nice sale's men. So I sat down and went over what specific Ram I was looking for. Unfortunately they did not have it in house but one of their neighboring Dodge dealer's had it in stock and they could transfer it. So we started the the number's game. I told my sale's rep what my budget was and I was not going to go over budget. Then the finance manager comes into play a very energetic fast speaking individual that just blows right through all the mark up fee's so you don't understand them. So the MSRP for my RAM was 55,500 without mark ups. After mark ups and add-ons plus Tax and License his first number was $70,000!!!!! For a standard V6 Dodge Ram. Also I should add their website say's Presidents day sale, I see no sale its all hype to get you to come in. What is very disappointing is that we all suffered through COVID and its negative impact's. The fact that these dealer's force a 10,000 mark up and an additional 2,000 on bogus add-ons is insane. I feel bad for the people that get stepped on by these insane mark ups. I stood my ground for me a truck wasn't a need its a want. I have good credit, Pre approved, and Down payment ready to go. Well the finance manager came back with a great deal he would split the mark up with me. So we were still looking at 65,000. I respectfully declined and walked out and I am glad that I did. The sale's rep was very nice and helpful he explained to me he would continue to try and get me a better deal. Few hour's later I get a call offering me the truck at 62,000 OTD. What upsets me is this sale's game wasting my time to come back with a lower number. Insane how we are already at 8,000 off on a bogus mark up. I kept looking and went to another Ram Dealer that went through the same motions but were reasonable and I walked out with with this "70,000" dollar Ram for 57,000 OTD Tax and License. Very disappointed in the service this dealer provided and I feel bad for the sale's reps that can't make a sale due to their finance manager's holding them back. Sad that I am a first time Ram Customer and this is my first experience buying a RAM. attached is my new 2022 Ram. My advice to you is..... Keep searching for deal's and do your homework people! read more

Moss Bros - Car Dealers Near Me - Moreno Valley, California

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Guy who helped me buy car: 10/10 Company's customer Service: 0/10 Terrible. Tried to contact countless times over the course of 2 weeks about payment, Gatekept by the receptionist every time. "No one is currently in Finance to take your payment" apparently everyone in the department has been on vacation for 2 weeks. Then I receive a Voicemail stating "This is our final attempt to reach you and will be going to collections..." The worst customer service I've experienced, This is still to be resolved. read more

The only reason I put one star was because the older gentleman that helped me at the end was very nice and helped me out, if I could put zero stars I would. I ended up buying a car but not the car I was planning to get because all of a sudden they couldn't find the car that was there 30 minutes before I got there. They showed me a similar car but for almost $10,000 more but I still ended up buying it. The car was "washed" before I left but VERY dirty on the inside with a green stain on the passenger seat and had hand prints all over the outside. It was supposed to be filled up with gas before I left but I only got half a tank. And the WORST PART was it didn't come with floor mats OR a spare tire AND THE WORST OF THE WORST the right turn single/front light supposedly didn't work and they wanted me to drive over 60 miles just for them to check it out and then another 60 for them to replace. Then when I asked if I would be compensated for the gas I'd be wasting they would always reply with "sorry I have to get back to a customer I'll call you back". I got sick of waiting and I checked the light out myself and IT WASNT EVEN CONNECTED all it needed was to be plugged in. And I was told they had this car for over 2 months and they couldn't have checked a simple light? If they had this car for over two months and didn't check a simple light that didn't even need to be replace just plugged in, I can't even trust that they checked the rest of the car for any issues. This has been the most unprofessional dealership or even business I have ever dealt with in and am even considering taking the car back to the dealership. read more

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Me an my husband were shopping for a suv we went to a few dealers an im glad we came to moss bro dealer ! Javier was the one that help us an I am so glad he did because he was so helpful an so patient he answer all our questions he didn't run our credit right away like most dealer do !! We are so happy we came here an buy our wagoneer thank you very much !!! He's the best !!!!! read more

**Alert** DO NoT go here at all. Not for service not for sale, trust. GO ELSEWHERE. I've been dealing with this dealership since I dropped my vehicle off for service repair. Me vehicle just stalled and they take weeks and weeks just to diagnose the vehicle and they try everybit to exhaust and charge your warranty with service and repairs not even required like motor mounts etc??? To make money off warranty and try to charge customer too. After my researching and speaking with Chyrsler directly as it turns out, dealership getting creative to rip you off for as much as possible. Was never offered and was denied a loaner car although they new how long it was. Only fake promises over the phone when I called in for updates. Will escalate this outside of the dealership becuase within nothing will be done they are all doing the same in different dept. Waiting to hear back from BBB. For a recommended direction in getting my vehicle back with no issues. read more

Not only did they reel us in with the website price being awesome. We show up and turns out the price listed was "cash price" which. If ur a new buyer, wouldn't know that! We didn't. Not kewl. read more

Moss Bros - Cash price for car. Was actually $10,000 more on the lot - Car Dealers Near Me - Moreno Valley, California

Horrrrrrrible service department. The typical scammer mechanic services. Have called twice to speak with management about my concerns and have been told I'd get a call back. Weeks later still have not heard from them yet am getting calls trying to get me to schedule another service. Never again would I go here and I'd never recommend anyone does as they would end up getting charged for services their vehicle does not need. read more

We had a recall on our 2008 Dodge Charger. I called Moss Bros and scheduled an appointment with the service department. They were very helpful and scheduled us at the earliest appointment. They even explained what they are going to fix as far as the recall was concerned. They offered a shuttle ride back to my husband's work and also called the minute the car was finished. It was such a breeze taking our car to them. We will definitely come back for any service needs or maybe future car purchases. They went above and beyond your regular customer service to help us and that is unusual in today's service world. Thanks a bunch!! read more

Purchased a 2018 Jeep Wrangler. The vehicle came with a year of LoJack. LoJack is the app that advised me the vehicle had recalls after I bought it. So the Jeep was sold with 4 recalls? Is that legal? Took Jeep back to get fixed . Took many days. No offer of a rental. No explanation as to how a vehicle could be sold with recalls The jeep has continued to have a clank sound while shifting into first gear. Jeep has been seen 3 times for clanking noise . Advised clutch recall has no ET R . Requested that clank with first gear be fixed took one week.. After one week in shop tech claims he cannot recreate problem and does not hear the clanking noise. He must be deaf. I wrote to Glenn Moss owner and also never got a response in trying to resolve this ongoing issue. I have bought vehicles prior to this Jeep from them. New vehicles . Never thought this used Jeep would be so disappointing. Dealership not worthy of my business. Done wasting my time. I would not recommend dealing with this dealership of Chrysler, Dodge, Ram. Their marketing slogan states 'At Moss Your the Boss' which is False just a lot of lip service. Dealership does not back their vehicles once your off the lot. Save yourself the troubles So here we are driving around in a bucket of bolts. read more

I walk in with no intention of buying a jeep but my guy Momen made my experience easy and convenient. Greatest customer service I've had buying a car. Ended up walking out with the wrangler of my dreams at a great price and low interest rate. read more

Moss Bros - Car Dealers Near Me - Moreno Valley, California

BEWARE!!! This has to be the worse dealership ever existed. Nobody in that place knows what they are doing. Ricardo is the Worse "Sales/ Manager" I've ever encountered. He will pressure and make you get Extra Add ons on your Purchase. He will haggle and make you feel very uncomfortable. Very Unprofessional. Please do not come here, Go elsewhere. You will save yourself a big headache. read more

DO NOT GO HERE Literally the fucking worst. We drive an hour for a meeting we set up prior at 2 pm. Get there, the sales guy and the car weren't there. We had an appointment elsewhere as well so we talked to Sam and Jojo and they said they would have the car there for us if we wanted to come back. We agreed on a 2-3 hour window. After 2 hours, we call Sam to let him know we are on our way and he responded with "the car is in transit, will be 30-40 min." 40 min later, we arrive back here, no Sam. No car. We meet Brian. Who proceeds to tell us the car listing price is only cash price and the actual price is 15k more. BS. Then he brings Vinny over to talk to us and honestly, the only reason I would even consider giving this place a star is for him. He was genuinely trying to work with us. After Vinny, came Cesar. Who kept trying to push a new car on us even though we had our eye on the car we came there to see which at this point we hadn't seen. 3 sales guys later, NO CAR. After the 3rd time asking where the car was, turns out it was sold at the other dealership. WASTE OF TIME. read more

Never thought I would say that buying a car was easy! Thanks to DAVID HERNANDEZ AND UZI REYES at MOSS BROS Moreno Valley, When I arrived at the dealership he greeted me right away I didn't have to wait, We spoke about cars because i didn't really know what specific car I wanted but I explained to David I wanted a 4 cylinder sedan, They were able to help me out. Then we had to discuss price, and WOW, David and Uzi were able to get me the price that worked in my budget. They had the car washed and ready to go. I highly recommend this dealership, and if you can get DAVID and UZI as your sales-team you will be extremely happy! They get the job done! read more

So far the worst experience I had! No help whatsoever. I visited the moss bros in Moreno Valley the first time the middle of March, and left the lot with a great GMC Acadia. After about two weeks I was called back in because of some problems with the contract. After signing the second contract I was ensured that everything was fine. On April 19 I was contacted again by the sales person, on a false pretense, telling me that there was a missing signature and that I had to stop by asap, so I did, I drove there the same day and when I got there the sales person told me that unfortunately they made a mistake with the paper work and that I wasn't being approved for that car. Mind that I live in Palm Desert and the drive is about 60 miles one way to the dealership in Moreno Valley, and I had that car for a whole month, got new insurance and everything. The sales man then told me that I was approved for another car, a smaller one. My first thought was why didn't they tell me that over the phone but instead they told me that there was a "missing signature"?? I was very confused and I asked if I could see the car and what would have happen if the car wasn't what I wanted and he pretty much told me that if I didn't like the car the only option they had was to feel free to leave the store. Of course, in desperate need of a car for work I accepted the car they offered me, a Buick Encore and I thought, maybe this is better on gas and I don't really have any other options. I signed the new contract ( the 3th in a month period) and I left the lot on April 19 at about 9:30 pm. By Tuesday the 22th of April the car was shaking terribly and the rear camera and the radio weren't working. I drove back to the dealership and I was approach by the service people. I explain what was going on with the car and that I just got it a few days ago and that I didn't think it was normal. The car was taken in and they performed an alignment and told me that they would have to contact a different dealership to fix the rear camera and the radio because of some issues they had with their computer and that someone was going to call me asap. On April 29th I got a message from one of the two sales men that helped me with the car telling me that I was going to get a call from someone from Buick about my camera but that never happened. On May 2th I had to drive back to them because the engine light turned on. I went in and I got sent back because they didn't want to put me on a rental. I then had to drive back May 4th on Saturday and wait for one of the manager to approve the rental. When I dropped the car off I reminded them the camera and radio situation. After having a rental for a week I got called by service that the engine problem was fixed and that the camera was on back order, that I should pick up the car and wait for a call So I did! After that I never got any call back about the progress of the camera order, and I was the one that kept calling but it was really hard to get a hold of anyone. Last week, for some unknown reason I was sent to the Chevy in cathedral city because in Moreno Valley they told me that it would be easier for me to get there and my 2 years warranty was available to any of the dealership. Chevy told me that the actual camera and radio are not part of the warranty and I should have to pay $2100 out of pocket to fix it and I had to pay $190 to diagnose that which means that the Moreno Valley moss bros didn't even bother to find out what problem the car had and lied to me for about two months by telling me to wait for the new camera and radio. After I contacted my sales person he told me that there's nothing they can do. When I signed the contract I was told that if the car had any problems at all I could take the car back and they were going to fix it no questions asked because of the 2 years warranty I have. How is this possible and fair? I had the same problem with that car from the beginning and no one did anything and no one is willing to help me. Don't get a car at this place. They promised things until you sign the contract and then they'll ignore you and become a bother. Marco read more

Couldn't have asked for a better shopping experience! I was working with 2 dealerships before finally settling with Moss Bros! I could not be happier honestly. The website was good, when I went in person, everyone was super friendly and inviting! Gio Vega was my guy and he made shopping for a car actually FUN! Started speaking over the phone for a couple days first before going in and he was very straight forward with what I could get approved for and what I should be looking for overall. Who would've thought shopping for a car would be cool like that because I was stressed out in the beginning. Love my Jeep! Beep beep! Vroom vroom! read more

We took our car in to have it diagnostics completed. I was told that there would be a $209.00 charge for the diagnostic, and that if we got the work done there, that would go towards the cost. When I go to pay for the diagnostic, the charge was $418.00. Apparently the charge was $209.00 for each item diagnosed , which was never disclosed, nor was I given a copy of the estimate. Though they were nice and polite, they were not honest and clear about the cost. read more

First of all I would like to make sure who ever looks this review knows that I give negative 50 stars they don't allow you to give 0 or negative stars. You have put at least one star. Now to the point the service department is so horrible. I Brought my Jeep in with the concern of my computer system in the car which includes back up camera was not working after my battery I SUCCESSFULLY replaced was put in. THE SERVICE SHIFTER LIGHT was on as well and I had no shifter problems my shifter worked as usual. They took my vehicle and keep it for a week and a half and told me I needed to have my shifter calibrating shifter. I paid 286 dollars and they said that would fix the camera problem. I got a call from Hanna pardon service advisor and she stated my car was ready for pick up and the problem was fixed. I let her know I might not be able to pick Up today due to my work being all the way in Pomona. She then said if I choose the option to pay right now online, she would Arrange a late pick up. I said oh great I'll do that. She said she would get back to me after I payed. She never got back to me and I called dealer and no answer and I just gave up and decided I would pick up tomorrow after work and hope to get on time. Next day I had my dad pick up vehicle because I wasn't going to make it close to closing at 5:30pm He drove right down street to gas station and discover that there was no change in anything that was wrong when I took it in because he called me to asked what it was they were supposed to fix. The back up camera and computer system still not working. And service shifter light still On even though my shifter is working just fine. He drove right back to dealer ship and the service department was closed so he spoke with sales manager and told what happened and manager let him leave it. Next morning I call 7am opening time service department and no answer. Left message for them to please call me back. 8 am called again no answer. 9 am called no answer. 10. Am called again operator answered and transferred call no answer. I called right back and said don't transfer me I need to know what's going on with my car and have not been able to get a hold of anyone. The guy on the phone said he would hand deliver message to service department to call me back. 11:20 still no call back so l wrote an email back to Hanna the service advisor. Explained all the times I have called and no answer or response.12noon I got a call from a remote worker who was asking how my recent service was a miss bro and I said well not to great and told her everything. She then said she would call the service director and let them know you been calling. No more then 20 mins after that the director call and try's to be nice and has all excuses in the world for why no one answers for almost 6 hours . He says they have car and will have to diagnose again because the light is back on . My thing is why did they say the car was done and my concerns were met. When they weren't nothing was done. My car then stayed in for about a month and they said my whole shifter needed be replaced so 755 dollars later I go pick up my car today and they say the camera and everything is working I checked and it worked I drove off and proceeded to plug in my USB cord and it does not work. I tried different usb and still nothing. The USB ports worked just fine before . Smh so here I am on a Saturday brought it right back sitting waiting for them to charge me up the ass for some BS. Smh horrible negative 50stars smh read more

Dishonest. Money hungry. Shady. I RELUCTANTLY had to get my Jeep towed to get it serviced because Carmax said that if it's an engine problem I had to go to my dealership and that my warranty may cover it. My Jeep would not start, had no idea why. After THREE days they said it was just the battery. Sorry but if it takes you three days to figure that out maybe you need to go back to mechanic school. But prior to me giving them permission to work on my car. They saw that I was reluctant to get it serviced there and the slow associate Brian said that he would give me a big discount. I told him to put it in writing and he said why you don't trust me? So I signed it and that's when everything went downhill. Day of payment there was no discount and the older guy acted like he was confused. Yeah ok. I would like to say that even after they "serviced" it for a whopping $500, which was only waived because I ended up getting a car from the sales man (mistake #2) the Jeep was still running bad! And they stuck a nail in the tire of my new car. I know it was them because my friend said that after they serviced her car twice she would always end up with a nail. The next day after I financed the new car the tire pressure light came on. And yes, it was a nail in my tire. Luckily leschwab is honest and actually reliable and they fixed Moss Bros mistake for free. On top of all of this. The battery in the new car went out 2 weeks after purchasing it :) Never in my life would I go to this place again. Do NOT come here. Go to Carmax. Do NOT get serviced here either. They're a bunch of money hungry liars just looking for a come up. Zero stars. read more

Just left the car lot , helluva pumped. Ameer Al Salahat is the car man... He will land you in a car!! See Ameer and David and you will leave rollin with a new car read more

Worst place to get a car or any type of business from I was told I was approved and paid deposit and everything but I guess they told me a few days later I wasn't approved and they couldn't give me the car and that was just a horrible process to go through and then they wait for you to call them no one will notify you about any inconvenience and so it's about two weeks later after I canceled my contract and they said they sent my refund so I called back and they didn't process it the last time so now I have to wait all over again for my deposit there customer service is the worst here would never recommend any family or teens that are looking for first time buying a car to come here you will get played and fooled as I did (the manager don't even help let him know what was happening he seemed frustrated with me for calling about information!) read more

I am super disappointed I was not able to drive away with a Jeep off of the lot of this dealership. I called 3 times before my arrival to confirm that the vehicle I found online was still available. I asked for text photos 3 times, and did not receive them. I later learned the reason why. I arrived to find that the advertised $38k Jeep I called about and wanted, had been tricked out with off-road Rubicon tires and a lift kit. The new price of the vehicle with the add-ons was now $57k. While "Management" was "willing" to remove the Rubicon off-road wheels, they were unwilling to remove the added on lift kit and they added on the "protective package" that was not listed in the advertisement. The new price with the tire swap was now $50k. I arrived with my own loan, a $5k down payment and car insurance. They refused to negotiate the price of the vehicle. They tried to convince me to accept the add-ons, the dealership loan with higher interest rate than I had, tried to convince to lease the vehicle, then tried to convince me to buy a used model in a different color. I walked out. On a single day to purchase a vehicle; I paid $100 in Uber rides to and from the dealership, spent 2 hours in travel time and the 2 hours I was made to wait around. I learned that under California Vehicle Code section 11713.1(e) when car dealers publish advertisements for cars, and those ads include asking prices; dealers are prohibited from selling the advertised vehicles for more than their advertised prices. These guys are obviously breaking the law upon reading other reviews as well as what happened to me during my visit. I would not recommend this dealership at all. What they are advertising; will not honor those prices, refuses to remove add-ons and refuses to negotiate. I am going to be visiting a different Jeep dealership. Update: I received a phone call days later asking me if I am interested in coming in to purchase the same vehicle! I made it very clear I was not interested in the tricked out Jeep. I was asked yet again to consider a different colored one. I made it very clear I was only interested in the Yellow one. I would greatly appreciate no more phone calls. read more

My experience at Moss Bros. Chrysler Jeep Dodge Ram Moreno was wonderfull. I didn't expect to drive out of there with a truck with the credit that I had. But they went on my work history and they put me in a nice Chevy Colorado and I could not be happier. A special thank you to David Rodriguez for making the whole thing possible I appreciate it and will definitely bring my business here again. read more