Service is a joke. Don't count on an appointment made on the phone. Literally get treated with a condescending tone. Incompetent scheduling and worse customer service. read more

Awesome service!!! The best service I have received in a long time. I was in need of new tIres, I was only going to buy one at a time. I called around and visited a few tire shops. The tires were out of my price range, I locates some tires online at Walmart for a decent price. Before, I place the order I called the dealership for a quote on tires. Jeremy Young answered the phone and informed me that Moss Bro. could price match the tires or beat the price and I could have the tire on my car in 1hr. The price was so GREAT I bought 3 tires and got 1 free! I even bought an oil change. Ask for Jeremy Young or Brian Santoeo at Moreno Valley Moss Bro if you ever need any car service or tires. You will receive excellent service read more

Moss Bros - Lounge - Car Dealers Near Me - Moreno Valley, California

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I really wanna give this dealership a 0, because yesterday I trade my Dodge Charger to the 2018 Toyota Camry, guess what they do: they give me 9% intros rate and double the retail price for the used car, after I pay $500 to cancel the contract I would never go to this dealership again, I'm tried for all the bullshit, I need to save money to pay my telephone bills, and other stuff, I'm done with this bro. read more

Moss Bros - Miss bros dodge jeep ram in Moreno Valley - Car Dealers Near Me - Moreno Valley, California

I wish I could give it 0 stars but I can't so I give it a 1 not professional at all! I do not recommend this place they don't help you... no wonder it's so lonely there.. the one in San Bernardino is better than this one so don't go here I REPEAT DO NOT GO HERE! Waste of time here honestly. Step up your game Moval at least be professional at your job. read more

I'm so disappointed of this dealer. Three months ago I went in to this dealer to purchase a truck, that I was looking for. But it was used a 2019 1500 limited edition. the truck look very good at the time, but the next day I notice several thing that need it repairs. So I call the dealers manager and he promise me that everything was going to be OK. That they will fix anything the needs to be repair, But it was not truth. I'm still trying to get my brakes fix, which they are REFUSING TO REPAIR. Even though they promise to fix it. WELL GUES WHAT NOW THEY ARE REFUSING TO DO SO. I'm going to write a letter to corporate office. that way they know what kind of people are running their business. SO PLEASE DO NOT LET THEM FOOL YOU LIKE THEY TO ME!! DO NOT GO TO THIS DEALER. read more

I was car shopping and decided to check these guys out. At first they seemed genuinely interested in helping me buy a car but towards the end, they literally turned their backs to me. Let me explain. I was there for 5 hours , trying to make a deal. We had 2 cars i was negotiating on. Towards the end, they sold one behind my back because they were going to make more money on it. Those were the salesman's exact words. Then they said they couldn't help me and turned around and walked away. From there I headed over to Jeep Fontana where they made it happen with better rates and a better equipped Vehicle. Moss bros Jeep in Moreno Valley doesn't even have free water or coffee for its customers. They pointed me over to a sink with a stack of cups on the side. Don't waste your time, go straight to Jeep dealer in Fontana. read more

My husband purchased a Jeep Compass and had it for a year and the engine blew up. The salesmen here were acting like they were going to trade it in if I co-sign for a new vehicle. So, reluctantly I did but then suddenly they changed their story and couldn't take the trade-in even though my credit was approved. They just wanted me to buy a new car. They continued to jerk us along saying they could take the trade in. Only to find out they could only take it for a ridiculous amount of money down. Knowing how expensive this is already costing us when we've only had this car for a year! They know they will get a huge profit from a sale regardless of the trade in. And my husband is the one who is taking the financial hit for his lemon not them! Do not waste your time here, they're crooks. read more

Car salesman David provided excellent service, very knowledgeable in the car he eventually sold to me, and made me feel comfortable answering any questions I had. if you're coming here for all of those, talk to David! He's the absolute best! read more

CAR REPAIR RIP-OFF! I took my Chrysler Crossfire in to Moss Brother's to repair an oil leak. I told the service writer Brian that according to the service station owner in Beaumont who services my car, there is a leak coming from the underneath of the engine. The same diagnosis had been made last year when I had the car in for servicing at Tom Bell of Redlands. They also told me the leak was coming from the bottom of the engine and it would cost me $1100 - $1200 to repair it. The day after dropping the car off I got a call from Brian who said that his mechanic inspected the car and the oil leak was coming from the top valve cover area of the engine. I challenged him on this because I had two other independent sources tell me the leak was coming from the bottom. Brian also indicated that I was in need of a brake job so I relented and authorized the leak repair and the brake job. There was a 2 week delay in waiting for two gaskets from Michigan so I didn't get my car back until June 2. I spoke to Brian on the phone and he told me the car was ready but said oops there's been another issue that popped up. The leak sensor at the bottom of the engine needed to be replaced and it would cost me roughly $1000 to have it repaired. So in essence they did valve gasket repair (that may or may not have been needed) but in the end I paid $1359 and still needed to come an with an additional $1000 to repair my car. It should be noted that the sensor that trips the oil symbol on the dashboard was not on when I drop the car off and then I told Brian twice the oil leak issue was coming from the bottom of the car. Brian propose dropping the additional work down to $753. The assistant manager and service manager (Jeremy Young) himself refused to do anything more to help me. If you've been ripped off by the service department at other dealerships you'll get the same treatment at Moss Bros. You're far better off taking it to a local mechanic who you know and trust because IMHO, these guys are also crooks. A recent AAA survey of drivers show the top reasons that U.S. drivers do not trust repair shops : 1. Recommending unnecessary services (76 percent) 2. Overcharging for services (73 percent) 3. Negative past experiences (63 percent) 4. Concerns that the work will not be done correctly (49 percent) read more

got a jeep from here one month later they call to go back to finish more paper work just to tell my wife that the deal was off, that the payment went from $550 to $690 a month or they would take the jeep back I had already add tint and put off-roading tires they didn't let me take the jeep to switch the tires , they want me to pay them $150 if I want my tires back, the worst part is that they did this to my wife on her birthday with my 2 year old daughter on a rainy day she had to get everything out and hand them the keys, this was the worst experience and most disrespectful way to make business read more

I'm here on May 2 at 9 PM buying a used Jeep Wrangler with my daughter and we had a 5 o'clock appointment. 4 hours to buy a used car !!! what shitty service !! whoever is working tonight on May 2 between 5 o'clock and 9:00pm are shitty employees that do shitty work and it takes them forever to do their shitty work this is the jeep we're buying just so there's no question that we are here tonight. Whoever manages this dealership is shitty too. This behavior is a direct result of their management skills. They should go back to management school or something. They should come here and pretend to be a customer so they can see how terrible their operation is. I run a business and I would be ashamed if my employees couldn't take the money of a customer in less than 4 hours when they are eagerly willing to give it to them. read more

Moss Bros - Car Dealers Near Me - Moreno Valley, California

First off, Markeise Forte and sales manager Stu took such amazing care of me and gave me exactly what I wanted! I had a terrible first time car buying experience two years ago, to the point where i waited MONTHS before stepping into another dealership after my car got totaled. I finally built up the courage to step into the dealership and i left so confident in my new 2020 Jeep!! They were able to make it possible for me to walk out with what i wanted and more. Doug in financing did everything he could to get me the best APR as well i couldn't be any happier!! Never thought i would be a Jeep owner at 23 without breaking my wallet and regretting it! I LOVE MY NEW JEEP!! I definitely recommend seeing Markeise and Stu. You won't be disappointed! read more

Moss Bros - 2020 Jeep Wrangler Unlimited - Car Dealers Near Me - Moreno Valley, California

Great group of guys here , Javier was my sales guy. Told he straight forward that I needed a payment of x because im disabled and only get disability and he walked me around almost all the trucks they had till we found the 1 for me! Even after buying my truck I have needed a few little things like floor mats or a scratch marker , definitely would recommend this. read more

If I could give less than one star I would. This dealership is dishonest and shady. They agree to a deal and change the terms later when you go to sign. They bait and switch you and lie about it. I've bought cars from multiple dealers in my lifetime and this one is by far the worst. Don't buy from them. read more

So I purchased a used Honda accord Found out that they should have put the front license on. It was in the car though I was happy with the customer service. I'm disappointed that when we called they told my husband we had to purchase the frame for the plate or talk to the sale person If we have to go through this then I feel that i should go to a Honda dealership closer to me. read more

I show up after a 45 minute drive (6:45pm). Met with Gio. I only made the drive for a specific car. I asked if the vehicle was there or not. He went to the back to check, had a gut feeling it wasnt there. He said it was taken at some point during the day for a full inspection and if I wanted to come back the next day or go to Colton to see it. At this point I am unreasonably pissed. I have been communicating since 2pm. I would have come to see it the next day if I would have been told that it was not there but would be back. Had the balls to try and give me his business card as I walked out. read more

On 9/21/22, I had a per time and milage(oil change) service done on my car. Brian Santoyo was my service technician. I have nothing but positive things to say Mr. Santoyo. I'm a person that notice details and Mr. Santoya delivered just that. This young man made it a pleasurable experience and I highly recommend Brian Santoyo for any of your service needs at Moss Bros Chrysler Dodge Jeep Ram Moreno Valley. read more

If I could rate them with no stars... I would. Took our Jeep there for service two weeks ago. We were severely overcharged and services were performed on our Jeep that were not authorized. We spoke to Dave the "service manager" who promised to make it right and now he avoids our calls like the plague. I'd like to know who Daves boss is. Ridiculous to treat customers that you know are looking to upgrade to a Gladiator like they don't matter. Maybe another dealer wants our business. At this point we are 100% lost customers and will share our story with all of our Jeep friends and beyond. Not sure who this "Glenn" guy is as nobody named Glenn ever reached out to us. I was helped by someone that claimed to be new there and was trying to fix what had happened to us. We were refunded the cost of the work that was not authorized on our vehicle and that was nice. However, it doesn't give us back the full day of our vacation that we missed because of their mismanagement. I asked more than one person to reach out to my dude (the registered owner of the vehicle) as he is more upset than I. As of today... not a single call to him. Man to man. read more

The worst experience with used car purchase. They are sneaky gave me wrong information about the features, those features are supposed to be included. I ask the sales about keys about the car that I trying to buy. He said since I am purchasing car on Sunday extra key is not there. He even said he will mail extra key to my home. Now they said it only came with one car key. If I knew it doesn't have extra key I wouldn't buy it. Overall so disappointing. read more

Moss Bros - Supposed to include - Car Dealers Near Me - Moreno Valley, California

Truthfully if I can rate this place a zero I really would. I didn't listen to the reviews and should have. The first issue I had with this dealership was when I made my first purchase with moss bross in August of 2022 (2021 jeep wrangler) and believe it or not my car had overheated twice in less than a month of having it and next thing my transmission went out 2.5 months of having that jeep. When I had my car towed there the night my transmission went out we had no idea who we needed to speak to regarding this issue since services had closed, the little salesmen who were all outside were extremely rude and when we informed them on our issue since we weren't buying a car they brushed us off. I'm pretty sure they sold me a lemon car but won't admit it. Not to mention i purchased an alarm that should have been installed back in September of 2022 never received a call so I decided to call them and have called them about a good 10x the same excuse every single time, "oh the lady who can help with that is on lunch at the moment or away from her desk she will give you a call back when she's at her desk" pretty sure she's not away from her desk for 2.5 months. However, after this whole situation had been resolved we did a trade in for a 2020 jeep Sahara with more upgrades to this jeep. I've had this jeep for almost a year and here we are again, check engine light is on, my car is overheating and when it was overheating yesterday my car wouldn't push past 50mph. my stop/start isn't working and it's making a weird rattling sound. When I tell you every single person who works for this dealership does not give a shit about you and your car problems the minute you sign that contract, believe me. I've never had any issues with a dealership or even with cars the way I've had issues with this bum dealership and employees. I will never come back here for another car. Do yourself the favor and save yourself from purchasing a lemon car from this dealership. Anyways do not go here please listen to the reviews. I highly recommend staying away from this moss bros and any other moss bros. listen to the reviews, because I didn't. read more

I've bought like 4 Vehicles in the past at this Dealer, and they had made it happen. They had look for options for me, last one a year ago was like an impossible deal, and I went out driving a Cherokee. But this time has been my worst experience buying a car. It seemed like the salesman and his manager just didn't want to make the deal, nor work for it. the salesman got mad when I was asking if they had some other options, and at the end the salesman told me that nothing was possible. It looked like he just wanted to go home. Most negative salesman I know. I know I'll get my deal at another dealer very soon, and I'll post it here. read more

Drove an hour out the way after calling this dealership twice and speaking to two different people (one being a manager). Both said they had a white Jeep Rubicon on the lot to buy. Upon arriving, and waiting over 20 minutes to speak to someone we were told they did not have the vehicle at that location. Complete waste of time. No reason to lie to your customers. read more

Brought my car in for a warranty issue and wasn't able to pick it up my car until after the Service Department was closed. I was instructed to pick up the car after hours from the Finance Department. When they turned the car over to me, I noticed the entire front half of my car was covered in bird poop (see photos). It was clean when I dropped it off to them. Absolutely not acceptable. Prior to the drought a few years ago, they used to wash your car after every visit. I've been coming here for years. Service has greatly declined. If it were not for my service adviser, Ken King, doing a good job, I would give this place zero stars. I hope to get a call from a service manager to discuss the lack of customer service. read more

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Not happy with the overall service or response from Moss. Took my car in which they kept for 5 hours said they fixed the issue which when I drove off the lot the issue was not fixed but was charged 250 dollars. Took my car elsewhere were they found multiple things wrong. Called to talk to a manager about the issues that were found. Offered a refund and that the manager would call me on Tuesday. Never received a call or refund. Called again and spoke to another manager who said he would get the refund going and call me back the following day. Received a call from the manager but no refund. Horrible customer service. read more

DON'T WASTE YOUR TIME WITH THIS DEALERSHIP. This dealer feels it is a good idea to place high mark ups on their vehicles, and over priced add ons. Dealer staff is rude and disrespectful when you attempt to negotiate against their insane pricing. Don't get ripped off, take your money elsewhere. Save your time and dignity, don't shop for your next vehicle here. You will be over priced and disrespected. read more

These folks will give you pricing that is attractive, then tell you in the back that there is an upcharge due to demand. Highly unethical behavior. Stay away if you can. read more

Crapiest place of business (I use that term loosley) I have encountered from a car dealership aside from mom & pop (R&B Auto in Fontana, CA). It would take a miracle for Moss Brothers Moreno Valley to see me again.... THEY wasted my time, on my 4th of July Holiday.... I had an appoimntment with Jesus, which he didn't keep, then he walked right by me and told David to tell me he was busy.... David was dry, lack luster, and just had a horrible attitude all around... I asked for a bottle of water... David stated that they dont have any... on the hottest day of the year (how convienent) then he shows me like 2 or 3 $30,000 cars, which were waaaaay out of my price range, and when I tell him that, he gives up, and tells me I'm better off in the car I came in.... regardless of the horrible service and huge waste of my time and gas for coming down there.... I attempted to shake his hand and thank him, and he looked at me like I had a flesh eating virus and handed me the finger tips of his sweaty hand and walked away...... Everytime I come here, and I come often, because they are always harrassing me with mailers... I get a bad experience, a waste of time, and a ding on my credit... So unless Moss Bros Moreno Valley is offering me a brand new car for free, I WILL NOT be back! read more

If someone was telling me this I would not believe it. It's look like they are bunch and f idiots who think others are idiots. Examples are so many ! I will add them one by one. 1- Asking $16600 down for a car for $33,000 sticker price , 36 months lease. 810 credit line! After we laughed about it ... they came with more stupid deals! read more

Moss Bros - Lol - Car Dealers Near Me - Moreno Valley, California

Moss Bros is your typical bait and switch dealer since I will have litigation against them. I will keep names out. I was given a written email quote. I was told if I wanted a lower price I would have to come in to the dealer I made contact with the internet manager which I think is the title of every sales person I showed the sales manager the email and model number and price quoted. I was told by the manager that was the wrong price it's $5,000 I would also have to pay mark up not disclosed One thing this dealer does not tell you. Is the mark ups and add on to the vehicle. Buyer beware read more

Let me tell you about this dealer's $25,000 foul up. I found a truck that fit my price range and had exactly all the features that I wanted. MSRP was at $47,000. I reached out to this dealership because I did no want to order a truck from another dealership. I would much rather see the truck and drive it before I made my purchase. This place was the only dealer that I could find with the exact truck I wanted. It was the color and package that I was looking for. I had a salesman contact me and we discussed the specifics of the deal I was looking for. He said that he had the truck and that he was positive we could agree to a deal. I was excited to drive from Orange, CA to Moreno Valley to get this truck. I was sent pictures of the truck and when I received the pictures, it was some what apparent, that the truck possibly had modifications. After the salesman told me the truck was 56k, I promptly replied to the salesman, who's name I will not state, that the the truck I wanted was 47k and this was not the truck I was talking about. He immediately assured me that this indeed was the truck and that he was referring to the price of another truck. So I drive all the way to Moreno Valley as soon as I got off of work. The salesman knew I was going to be there at 7pm and he instructed me to ask for him upon my arrival. Well, I arrived and asked for him and I was told that he had left for the day. I proceeded to text him to find out where he was. He replied that he had to leave early but that he had one of his partners who would be able to assist me. I will say that this persons name was DJ. I would like to clarify that DJ, who was his partner left in charge to help me out, did absolutely nothing wrong and that I am not upset with him. In fact, he did everything possible to try and make me happy and I am sure that if he had the power, he would have done what ever it took to get me into a truck the same day. When D.J. Showed me the truck that was promised to me for 47k, we soon realized the truck was lifted and had several aftermarket modifications which drove the price of the truck to $72,000. I was shocked that this was never disclosed to me. Had I known, I would have never made the trip. This was a real sleaze ball sales tactic. I was so upset but when DJ Explained the situation to the manager and I showed the manger the text between me and the salesman, the manager apologized and told DJ to find a truck for me and that they would make up for the mistake. Mind you, this was a 25k mistake! Instead of doing what ever it took to make me happy, like giving me a discount for this huge mistake, they were trying to push a used truck on me, which honestly, I would have done if the price was right. I even asked if I could possibly get more expensive truck for the same price that I was expecting to get upon my arrival. I was not expecting the dealer to take a 25k hit, but I was expecting them to do what ever it took to earn my business. After asking his manager what could be done based on the trucks he showed me and the truck that I wanted in lieu of the truck I was promised for 47k, D.J.'s came back and told me that there was nothing that could be done. DJ's hands were tied and I totally understand. I honestly felt bad for DJ because he was left to try and clean up someone else's mistake. I appreciate DJ's honesty and his efforts. I believe that more could have been done to rectify this major foul up. This truck should have been advertised with the modifications and I should have been informed of the actual price of the truck before I had to make this trip that ended in major disappointment. I did not want to have to order a truck from my local dealer but now it appears that I am left with no other choice. read more

I have been trying to buy a Jeep from Moss Brothers for the last two days and they are impossible to deal with. I have offered to pay the Sale Price that they posted on their website as well as in an e-mail to me and they are refusing to sell it for that price. They are insisting on charging for coatings, etchings and an alarm that isn't even on the car yet. I left a message for the owner as well as the GM and nothing. read more

I would leave 0 stars if I could. I purchased a brand new van first ween of November 2021. Here we are, end of June and they have yet to fulfill their obligations! They delivered the van without installing the extra accessories. I called weekly for a while, been promised the world by the sales agent AND the store manager several times. They do not follow thru! As it stands I'm paying interest on items I purchased and never received. I'm about to go to BBB and if still not resolved, hire a lawyer! They are thieves! Stay away from them! read more

They had terrible customer service including not honouring a verbal quote. They definitely practiced a skillful "bait and switch" where they get the car, give a quote and then call with an increased cost. Very difficult to get through on the phone and no call backs when messages are left. read more

Only reason I put a 1 star is because I had to, terrible dealership and even worse customer service. Made an appointment with Jesse Ruiz and he left 5 minutes before i showed up lol. I'll never go to this dealership again. read more

Moss Bros. Was the only Dodge dealer that had the factory part (stock rim for my 2500 quad cab diesel) that I needed - within 2 hours of my home. My local dealership said they could have the part delivered to them for $200 extra.... I started driving to Moss Bros. immediately... they were set to close before I could make it there; but, they kept the lights on for me. The staff were friendly and courteous. I offered a tip; but, the parts guy declined and said, he was just doing his job = Priceless. A big THANK YOU to the Miss Bros. Team, for helping me get back on the road... read more

Incredible experience here! We were not looking for a new car, but they had soo many deals, discounts, rebates, etc. we couldn't refuse. We had a car that we were still making payments on & they took care of it. We absolutely loved our sales rep RONNIE! He was very knowledgeable, patient, honest, & down to earth. Our finance manager Lupe was also incredible & took his time to break down different package deals & explained each form. I highly recommend you coming here & working with RONNIE! I love my brand new Charger Thanks guys! read more

Moss Bros - My new car! Thanks Ronnie! - Car Dealers Near Me - Moreno Valley, California

Worst type of dealer to go to will call you get you to come in and then won't let you test drive a vehicle worst experience in my life assistant GM and salesman that doesn't know what they're doing pretty much ignorant and disrespectful! Please be aware I would not recommend this dealership to anyone! read more

I really hate taking my vehicle here They literally take all day just to read an error code and figure out how to fix it. Like seriously I missed a full day of work for this crap. I brought it in at 7:45am it is now 2:26pm. All that they accomplished in that time was read the error. Complete bs. Stay far far away from these people. I regret ever buying my vehicle from here. If I could afford it I'd give the car back and move on with my life. read more

So, I made contact with Robert Schiltz, the Internet Manager as I was searching for a Pre-owned Ram 1500 Tradesman and he responded via email that he had the perfect truck there for me. I was sent links of the truck and we made a appointment to meet up the next day at 2 pm. I was very specific and clear as to what I wanted, regarding my current vehicle and trade in value. The dealership is not in my area so I had to drive to them about 30 minutes away and upon arrival one of the sales persons went to get Robert. When Robert approached me, he ask me if we had an appointment? I confirmed we did as he seemed confused. I then had to show him the email print out for him to remember, at which time he said he would go have the truck brought up for me to see. It was obvious that he completely forgot about this meeting he had set up. After a while he came back and said the truck wasn't there and had been taken to one of their sister dealerships.Which more than likely happen due to his negligence in making sure this truck would be there for the appointment he had set. Now why would that happen knowing we had made an appointment for me to come see it, along with the added inconvenience of having to drive there out of my way, only to be told, we would have to drive to that dealership to see it. I refused and informed him we were leaving, but they instead said they would have someone drive it over to this location. This took an hour and a half of us waiting around. Apology after apology to a point where it was just baseless words. When the truck finally arrived, we went out to see the truck and we were shocked as to the condition it was in. It was completely filthy inside with all kinds of dog hair in every square inch of the cab, along with trash and dirty flooring and the seats were filthy with dirt, sweat stains and more. I have never been to a dealership to have them show me a vehicle to sell, and not making sure the vehicle was detailed and cleaned. It was obvious that they were not prepared. Robert said they could have their detail team clean the vehicle real quick. There was no way this truck could of been cleaned in a few hours. It was a total mess. Again with the apologies. Then the "Lets looks for another truck on the lot to keep us there pitch". The way the management there tried to pass this off as something out of their hands was irresponsible and unprofessional. If this is how they treat their potential customers, then buyers beware. Robert is their Internet Manager and we hope this will be a lesson for him to be a better professional and prepared sales person for future clients. It's unfortunate that we had such a bad experience there and unfortunately I cannot recommend using this dealership for any kind of car purchasing at all. read more

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Hands down worst dealer ship of my life. I walked in with a true car price for the Dodge Charger R/T 2022 of $41000. The car was not there. Had to drive to San berdo with sales guy to get it and come back. We head inside to find a deal. I was confused because I had a true car price that says "no haggle." I told them I was financing with my bank schools first where he then mentions "oh we work with schools first." Then he says "I'm going to write down three numbers and you tell me which you feel comfortable paying." This idiot writes down three numbers all over $1000 dollars. Wtf!! I don't even need a calculator to figure out 1000 for 72 months is!! I have over 750 credit and was going to do 13 grand down payment. I told them I was financing with my bank and this idiot brings up that??? And then is confused why I'm pissed??? Never again with moss brothers. Don't ever buy from here. read more