I stopped going to Panera a few years ago because the prices were so high for what you got. My friends wanted to go there last Fri.so against my better judgement, I went. I choose the 1/2 salad 1/2 sandwich. The casheier informed me that the berry salad I ordered that they were out of berries. There was a big line behind me so I didn't want them to wait while I tried to decide what other salad I wanted. There was also oranges and pineapple in it I figured that it would still be good. After I ordered I went to the bathroom if I had gone in their before I had ordered. I would have walked out. The bathrooms were disgusting. Toilet paper on the floor trash cans over flowing. It was worse than a gas station bathroom. It makes you wonder how clean the kitchen was. I informed the manager who seemed surprised and really didn't seem to care. The surprised attitude made me wonder when they had last cleaned those bathrooms. Probably not for a few days. When I got my order I thought they might increase the oranges and pineapple in the salad but no there were about 4 mandrine oranges and 3 pieces of pineapple, and about 1 tablespoons of pecans. They forgot to put the chicken in it. It was the saddest looking salad. I took it back letting them know they forgot the chicken and how chenzy they were the fruit considering they were out of the other half of the fruit. They weren't very apologetic. I had to wait fir them to gix it while my friends were already eating. My son owns a restaurant and if they are out of one of the main ingredients in one of their main dishes he goes and gets more. There was a Walmart in the same parking lot. The manager should have gone and picked up more berries but again this is the same manager that didn't even bother to clean his bathrooms for a few days. Needless to say I will NEVER eat at a Panera again. If my friends want to go there. I'll tell them of my experience and hopefully they will never eat there again either. If I could give a negative star review I would. read more

Great little place to hang out. Coffee and bagel morning Place is clean and fairly quiet read more

Delicious every time , we often go thru the drive thru . Staff is ALWAYS friendly and nice. Another wonderful evening w/ some broccoli hot soup ! Love their Fresh Bread ! read more

I've always received excellent service at this location. I love the passion papaya green tea, but today was made exceptional because even though my favorite breakfast sandwich, Mediterranean egg white YUM, is no longer on the menu they customized a sandwich that is available so I was able to get exactly what I wanted. Well done, Ivonne. And thanks! read more

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Horrible service , again they did the order wrong ! the manager name Jennifer is super unprofessional and rude , every time they do the order wrong , Every time! Horrible branch read more

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Honestly, kinda disappointed they "forgot" both my croutons for my tomato soup and my bag of chips as my side. And ESPECIALLY for the price? Yeah, I want a refund ): read more

Panera Bread - They had everything clearly written and they STILL "forgot" ): - Salad Near Me - Downey, California

There's a reason this place has two and half stars. The people that work here are absolutely brain dead. The lady can't understand a word we say and repeated our order and of course it was wrong. I have no idea if it was her first day but the manager really needs to do something about this. It's driving business away. They are low on inventory as well. The person talking to use was so slow and didn't even have the answer to the questions we asked. She had to ask someone, we heard it on the speaker. Waisted about ten minutes. Hope the manager sees this and does something about it... just went to the Panera in Anaheim way better experience hopefully the manager takes notes read more

Panera swindled me out of greens. I'm also disgusted they would throw packs of salad dressing in my salad. Please don't throw packs of dressing in my food. read more

Panera Bread - Salad Near Me - Downey, California

Always a great location to pick up a great lunch . Soup and salad are delicious. I love their brand of potato chips as well . All around a great lunch !! read more

I went to this place because a friend recommended to me but what I got was from the start a cashiers bad service they did not got my name right and then they had my order wrong they had to fix it very disappointed I won't recommend to anyone. read more

Just stopped in here to order a bowl . And they broke off a piece of bread and threw it in my bag. Is that how you guys serve food just throw food in peoples bag. Smh. I tried calling to speak to a manger and spoke to one. She had the intelligence of a two year old. I called another location to make sure that's how they serve bread they said no. So I hope someone from Management steps up and teach y'all how to serve customers properly. Thanks but I'd rather take my money else where. read more

Panera Bread - Worst way to serve a bowl - Salad Near Me - Downey, California

Ugh. I should have read the reviews before entering the drive thru. I spent like 15 minutes waiting behind one car in the drive thru. All I wanted was a a large Mac n cheese. After finally pulling to the window, I still waited another minute before anyone even came to the window. I paid and was handed my order then drove away. When my kid opened the bowl, it wasn't even Mac n cheese!?!?!! I drove back and walked into the restaurant and told someone prepping orders that I was given tortellini and not Mac n cheese. She didn't even say sorry. Then someone prepping orders said they would make it right away, and asked if the receipt said Mac n cheese. Duh. I know what I ordered. Then the first girl just walked away. (?!?!!!?) I stood there another few minutes in a crowded corridor and it looked like several people were endlessly waiting for their orders. I even overheard 2 others complain about service as I stood there. They called out another order for a different name. Then they asked him if he ordered a Mac n cheese. When he said no, I told them it was mine and I left. (BTW, as I was standing there, at least 5 orders where flashing in red on the screen meaning they were taking too long. One was taking over 25 minutes to serve.) My advice, unless you are in no hurry and are ok with slow service, eat inside. Never go through the drive thru. read more

Okay so my mom and I have been going to this specific location for quite some time. However the last few times we have went our orders have always been incomplete. By incomplete our orders are either missing items we paid for, or just completely wrong. I understand mistakes happen but if you physically attaching a label to seal and close the bag confirming its right then it should be right often. Phone line is also horrible and it is hard to hear a word any one is saying. Will not be returning. read more

Second time I buy a seven dollar chicken noodle soup and just get broth with chicken residue at the bottom. How hard is it to open another can and throw it the warmer? Sheeeeze. It's good broth though, haha read more

Panera is great, however the staff at the drive thru need some work. I'm not asking for a kiss butt convo, because I work customer service myself, but at least say "Hello," & tell me something like, "here you go," "that completes your order," or "have a good day." The girl at the drive thru just handed over my bag without making a peep. I was confused. lol it was awkward. I'm not mad, it was just weird. read more

Very disappointed! I was bad enough that I had to wait in a 25 min wait in the drive thru, but then to finally get my order and it is wrong! My asian chicken salad had the incorrect dressing and my lemonade tasted like watered down lemonade. (I think their machine ran out of syrup or something, totally gross!) I'm a big fan of Panera, but this experience made me really start to rethink them. Staff didn't even apologize for the long wait. Mnaagement, make this right. read more

Honestly I love Panera Bread but the Downey location is a miss. Rude customers and they don't pay attention to their customers. I have to keep repeating myself for them to understand little requests. A whole bunch of high school workers with no professionalism. Won't be coming back, better off going to Cerritos location. read more

This Panera is good, but no matter when we go, or what we want, they are always out of something that one of us wants. It is open late which is helpful. read more

Panera Bread - Salad Near Me - Downey, California

This Panera has been going downhill to the point that the men's restroom have nightclub music. It seems that may likely have been the reason for why the restroom is neglected.For a Panera that is located in Downey I would have expected better conditions, especially when the Paneras located in Pico Rivera, Norwalk and South Gate don't have a mess. I could not understand why its allowed to happen. read more

Management is lack-luster. Had rude experiences here. But this one takes the cake. Found a finger tip piece of plastic glove. Do not recommend. Crew is to busy being homies. Need a better representation of and for this establishment . read more

This place is also new to the Downey Promenade. Very clean, alot of space, pretty good service we both got breakfast sandwiches and strawberry banana smoothies. They have computers you can order on for faster service instead of standing in line. Only down side I feel like they can offer a meal option not just a sandwich .. even though it was good it wasnt very filling. Definitely will be bacl to try the lunch/ dinner menu. read more

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I ordered the ham, EGG, and cheese breakfast sandwich and got no egg. Drive thru was extremely slow and service was awful. They don't even say good morning. I used to like Panera but this location is horrible. Never coming back again. Here's a picture of the crappy "breakfast sandwich" I got which by the way is not worth what I paid for it! read more

Panera Bread - Just awful! Ended up throwing it out. - Salad Near Me - Downey, California

Food is meh! Service sucks. Cashiers are rude and everything is overpriced! That being said I must compliment two items, the Asiago Cheese Roll and the Macaroni and Cheese, I kid you not I give it 25 stars. Absolutely amazing! read more

You can never go wrong with Panera Bread, their soups are amazing and the baking good are delicious. It's hard to pick just one thing to be quite honest. Thank you for the great meals Panera Team! read more

Keep in mind when reading this review, it's not the food I'm going to review because we all know it's delicious. But customer service needs a little help, curbside pickup I highly don't recommend unless you're ok waiting over 15 mins for the food if so you're better of going inside and ordering. Top of that when I walked inside to pickup the food apparently they were offended my pickup time was 2:15pm I was at the parking spot 2:12 walked inside to pick it up myself at 2:30 just unbelievable they can't stay to there word. Because of the wait my soups were extremely cold. read more

It took 40 minutes for a hot chocolate to come out. My husband cancelled it minutes before then brought it out in a to go cup. I left it on the table. When our food took half an hour to come out (2 bagels, 2 drinks) the manager apologized but when the chocolate still didn't come out when she had just said she'd be back out with it I was not happy. I understand new issues come up but it was extremely long of a wait and still the wait continued. read more

Panera Bread - Salad Near Me - Downey, California

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I'm so sad to give it one star. I love panera maybe it was just a bad day or something. But I went early in the morning to Go get a hot mocha and the egg white , turkey sausage , spinach, mushroom sandwich and boy did it suck the coffee taste like they just warmed up the milk and that's it! Yuck! The cup was only half way full the rest was whip cream. I threw it away it was nasty. The sandwich well that was a disappointment the wrapper was stuck on the bread so bad I couldn't pull it off. It was horrible I woke up hungry and was gonna have a long day at the hospital sucks cause I didnt have anything to eat or my damn coffee!!! read more

Panera Bread - Wrapper stuck in my bread was only able to Take half of it off!!! - Salad Near Me - Downey, California

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My sister has ordered food here 4 times, and ALL FOUR TIMES THEY MESSED UP HER ORDER. They have the stupidest people working inside there. I honestly don't know how you can charge more than $100 of food and get the order wrong each time. I don't know if they just don't care (I know it's that, I must be) or are really just too stupid to get a simple order right. Everything we ordered was straight off the menu with no special instructions and yet they still forget to pack my sandwich or my soup, or my bread. EACH TIME I ORDER, MY ORDER IS WRONG. Please check my Yelp profile, I rarely give out bad reviews but these mfs have crossed the line. The manager needs to be fired. This Panera is legit trash! Don't come here, it's not worth the gas, time, or money. I hope they change owners or something. read more

I was at your location on 8-10-18 having breakfast With my daughter and we order two breakfast sandwiches and 2 croissant they brought us our sandwiches but no croissant I had to ask someone to bring it to me like 20 min after and also They didn't bring us two plates , I called the manager her name is eyvette gave her all the information, I was very disappointed with your service I always have breakfast with my brother and I won't be back here very disappointed read more

4* Panera Bread Downey Part of a chain Great bread and pastry products and coffee Staff is very friendly Loved their salads Good food at reasonable prices Highly recommend read more

January 1st 5:30 Pm I thought South Gate location was horrible but this tops it off holy who ever is manager please get it together I realize people called off but You hired those people, I waited a hour today for a Pick 2 to people! To find out the door was closed I was forced to go drive thru just for the lady at the window to give me attitude to say to go wait outside after waiting more time I asked for my order and I told her if she can change something on my order and it wasn't changed, 1 hour 45 mins later I get my order and yes I am a Panera rewards member this was not worth it ! ALWAYS GO TO THE NORWALK LOCATION EVEN IF ITS FAR YOU'LL GET GREAT SERVICE read more

First, I have to say the food here and at all Panera locations is the best. My issue, mainly at this location is the service as on numerous occasions I have gotten wrong items for my drive thru order. Make sure you check your bag before leaving! As far as wait time in the drive thru, that seems to have improved from 2021 when the line was snaking outside, even blocking parked cars on occasion. What really got me ticked off was last week they actually told me they ran out of my favorite item, the Broccoli cheddar soup as well as a chocolate croissant. I don´t get how one of their most popular items on the menu can be sold out. One last item, I don´t get how I go here once or twice a week, give them my phone number, and NEVER receive any discount. I must sound like some snob but hey, it´s yelp so just wanna be true here! read more

I love panera but they don't know how to cook an egg :( I ordered a bagel egg sandwich with the egg over easy and it was cooked all the way through, i sent it back and they came back with another egg cooked all the way through. it completely changes the way the bagel tastes. didn't want to complain again, but i was pretty bummed. i was excited for a runny breakfast bagel :( cooks need to learn how to make an over easy egg read more

Order food online for a pick up as a way to take advantage of the office lunch break. Only to discover that my coworkers food is missing. Horrible experience trying to get a refund. read more

This Panera has been my go to since it opened but now I can't see myself ever returning after my experience today. I ordered the Thai chicken salad with spinach instead of romaine lettuce. After a few bites I noticed a BUG crawling around my salad. My boyfriend saw it too and took it back. Nobody seemed alarmed or even surprised by this. They offered to make me another one but I just wanted our money back so we could go. To do this they had to get the manager, who gave us a refund and a simple "sorry about that". I was wondering if this has been a reaccuring event and after checking yelp I saw ANOTHER recent post about finding a bug in their food. This is disgusting. As much as I have enjoyed the food here, I can no longer trust the quality and won't be returning. If you plan to keep eating here, I suggest checking your food first for anything crawling around. read more

I had some issues with my meal being delivered because of door dash. However, once I called and let the staff know they more than happy to help me! Ivrie was amazing!! Thank you for everything! Amazing customer service! Also shoutout to Daniel for helping me on the day of the incident! read more

Got the pick 2 deal. Half of Fiji apple salad (my all-time favorite salad...I always order this here) and half chicken, avocado panini, small Stumptown coffee. I love panera bread and am so glad there's a location in downey now. This place is big, clean and so far service is very efficient. Love that you can order on a tablet. I used it on my first visit here and it's super fast and easy. I seriously place my order in less than 2 mins. Love that they have cubbies if you order online...just go straight to the cubbies to pick up your food. So efficient! Love it! And the best thing about this location is the drive thru!!! Seriously, life is complete for me! read more

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This is a great place for grilled cheese, sandwiches and salads. LOVE the Chipotle Chicken Avocado Melt mmmm delicious!!!!! Love using their app for curbside pick up. Their Iced Coffee is a must!! Way better than Starbucks when comparing the plain iced coffee with no added flavors. read more

Panera has really gone down hill. My daughter got a quinoa salad, and I'm not exaggerating, it had a tablespoon of quinoa, about a teaspoon of feta and an ounce of chicken. Mostly lettuce, for $13.29. Really! I ordered a bowl of soup. This bowl was maybe, half way full. My cup of soup, her bowl of mostly lettuce, and 2 drinks, was $30.00. Ridiculous. We won't ever be going there again. They have lost their minds. read more

Hi friends. Love this Panera, read dozens of unhappy comments regarding customer service. Y'all should visit South Gate - Panera, then compare apples to apples. This locations is leaps and bounds more professional than the South Gate - Panera location. read more