I have been trying to get hold of service manager for last three days left messages and no one has called back never thought this from Park Place. Praveen Se read more

This is a wonderful dealership but almost too big for their own good at this location.... I purchased my jaguar F type convertible in Grapevine but live closer to Plano... So sometimes I will take advantage of the free car wash here... Today I dropped it off at 11:15 and after two hours of sitting inside in the waiting area I come back outside to check on the car and it had not even been taken back to get washed yet!!! I went to the car wash attendant and showed him my ticket he proceeded to give me my keys and tell me they forgot to text me it was ready so I had to point out to him that they hadn't even taken the car back yet!!! So again Parkplace is wonderful but if your deciding factor is the free car washes don't let it be... My time is more valuable than a $50 detail I can have done anywhere else in 30 minutes read more

. I was disappointed with my visit to your dealership this week. First of all I am a loyal Lexus customer. I have owned 10 Lexus cars since 1992 and I purchased 8 of those from Park Place. Here are my concerns. 1. This car is a 2013 RX with just 30k miles. I brought it in last Dec for a major service and a problem with a tire that kept loosing air. I was charged for the repair but the problem continued. I took it back to Costco where I purchased the tires and they advised me there was a problem with the wheel. So I reported that when I brought it in this time. Assuming it would be covered since I had an extended warranty and wheel and tire protection. It was not covered. 2. I ask for repairs on the arm rest since it is showing excessive wear compared to the rest of the interior. Nothing was done 3. I was told could pick the car up at 5:00. I picked it up at 6:00 and it had not been washed. In fact there was still writing on the rear window that had to ask the valet to remove. Overall I would rate service a poor. read more

PUBLIC SAFTY NOTICE: I recently took my Lexus in for service and inspection. Upon entering the service center with my advisor, I notice the individual in the next office was not wearing a face mask. I immediately advised my service advisor of the situation, he turned around and motioned for this person to put her face mask on. She then turned to the office across the hall and made a disparaging remark about me. During the conversation with my advisor, we exited and reentered the service department three time. Each time we exited the building she removed her mask. Upon reentering, I repeated my request that she put her face mask on. Today, I returned to the dealership to pick up my car. She once again did not have on a face mask. Mind you, the walls are glass, and the offices have no doors. This time I spoke out loudly, saying "I see you are not wearing your mask again." I also informed her That I had written a review letting the public know of her reluctance to wear a mask. She said, "good for you." This individuals name in Angela Darden. During the time I was in and out of the service office today, she removed her mask four times. It is very clear that Ms. Angela Darden as no regard or respect for the health, safety, and wellbeing of other people. In Texas we are currently under a state mandate that requires that all people indoors must wear a mask. If you are outdoors in a crowd you must wear a mask. It is very clear that Ms. Darden is unaware of the severity of the COVID virus and that as of this post over 334,000 in the US have died and we currently have 19.3 MM active cases. The economic impact has been devasting to our national economy. Although it would appear, based on Angela's actions the economic devastation has had zero impact on Park Place Lexus and Ms. Angela Darden personally. Ms. Darden was not the only person in the service department not wearing a mask. Numerous individuals were unmasked and walking about the service center. However, Ms. Darden's office door was within six feet of were I was sitting or standing during my visit to Park Place Lexus of Plano and her blatant disregard for my personal safety, especially after I spoke out, is and was completely unprofessional and disrespectful. Park Place Lexus of Plano you and Ms. Angela Darden should be ashamed. read more

Yes, I agree about them charging customers for tolls when you use one of their loaners. It is very tacky to ask for the customer's credit card because Park Place does not want to be charged 3-4 dollars in toll. The services that they do not on cars should not run to leases, especially when the service center constantly call customers asking them to come in. It feels as in whatever change of management has recently been done, has changed it to a nickel and dime company. read more

I had a new transmission installed in my Lexus and was absolutely blown away by the artistry level of customer service I received from the very beginning until the very end. The service representative I was dealing with was SCOTT GILLETT and he made sure that my experience with Park Place Lexus was phenomenal, and he succeeded in doing so. While the work may cost just a little extra - it is worth EVERY PENNY!! The warranty is unbeatable, you'll be comfortable and confident that any and all maintenance will be done to the most professional degree, and to top it off your entire experience will be effortless and smooth because of the enormity of effort and focus they put into their customer service. Definitely recommend and will definitely be back myself anytime in the future. Thanks Scott! read more

I received a follow up TEXT about my experience one day after my service was completed on my vehicle, and let's just say that i preferred a phone call. Text messaging is impersonal and it is difficult to capture great customer focus via instant messaging. Anyhow, this is what finally led me to leave an initial review. Butch from Lexus called shortly after my post or simultaneously as a result to the feedback i sent to the associate who initially sent me a text message. The Service Manager did listen to my concerns, which i appreciate; however he did not offer a viable solution to my concerns, or to even offer to rewash my vehicle. Butch apologized for my experience, which is standard practice. In hindsight, he even went on to mention that he spoke to me that day while i was at Park Place Lexus, and that I seemed fine. Now i don't know if he was trying to discredit the validity of my post related to my experience, or just to identify that he failed to see something go bad before it got worst. In any respects, it is unfavorable to place the blame on a customer for not verbalizing disdain loud enough so that someone would take notice. During my visit, I clearly told Alex that I wasn't pleased with having to wait in my vehicle for 10 minutes, and then having to track someone down. I explained to Butch that it isn't within my character to act less than appropriate, even when i am upset at any reputable business. Butch assured me that upon my next visit i will not have the same experience and that my information would be in the system. The problem with Park Place Lexus Plano is that the technology has become them, and they have forgotten about the human element. There is a direct disconnect between each department. They even have a call center on the second floor which handles inbound phone calls for service appointments. In addition, the extremely young guys they have driving your cars arent the most professional. I witnessed a few guys reversing in customer cars at unsafe speeds within a parking lot, then brake shortly and place the vehicle into drive without a complete stop. Perhaps this is a tactic to ruin your transmission and pay for repairs there later. So when you call to schedule an appointment just know that you are speaking to someone who you will never see, and probably doesn't care if your information is entered in the system accurately. Perhaps i am accustomed to Sewell and that i can call my advisor directly, he/she meets me upon driving up, and escorts me out to my vehicle upon departure. Oh, and he/she opens the door for me too, which is nice for the ladies, lol. Later the following day, i receive a PHONE call and a beautiful lady with a pleasant voice ask me about my experience. I then tell her what i need to say without having to wait 5 to 10 minutes for a reply text message. I suppose that at the age of 29 i am old fashioned, and just like plain ole good customer service... Guilty! read more

This a great dealership to work with. My service advisor Chris Brintnall has always done a super excellent job in taking care of me. He is always looking out for my best interests. I highly recommended him to you as your advisor! Keep it up Chris! I just got my 70,000 mile inspection. Make sure you talk to Chris Brintnall when you go read more

My experience is purely based on the service department. When we were in Dallas, we used to be a customer of Sewell Lexus of Dallas and do not recall any experience which was less than perfect. Service quality, assurance, and customer-should-be-happy attitude seemed to be the norm. Ultimate service was the least they used to deliver us. But then we moved to Plano, got the house here. And it became a bit cumbersome to drive south to get to Sewell Lexus Dallas location from Plano. So, didn't have any choice but to engage park Place for our Lexus needs. Since day-1, there has been something or another. But just now, I am extremely disappointed and wanted to share the experience. Due to April/May hail storms, unfortunately, our Lexus got damaged too. Insurance formalities started, including requiring the vehicle in for a "skittles" scan to detect the hail-damaged sizes/spots. We then took all the paperwork to Park Place Lexus for final repair with the same expectation that "this is a Lexus dealership, would be at least as good as sewell Lexus, and with OEM parts and their professional repair, we will have an even better vehicle in return than originally." But wait, wake up! Park Place Lexus, which has consistently been causing us headaches, for some reason on all services, decided to make this one even more memorable. They kept the vehicle for about 5 weeks. During those 5 weeks, we had a rent-a-car for 3-4 weeks from insurance but then when their 30-day period got over, Lexus gave us their 2016 loaner. Please dont think loaner was 2016, best in class, one of a kind experience. Loaner was not at all serviced, kept making noises, showing maintenance lights, but we were told our vehicle is being worked on currently so in the next few days, you will have yours. So, we did not complain on the loaner. And finally the day arrived,my 6 years old decided to welcome the Lexus as if she is coming back from a hospital. She decorated the garage with her glittery stuff and charms. I made all the payments 2 hours ahead of my pick up time. Went there, picked it up in a few minutes, it was 107 degrees outside. I thought, everything should have been fixed. Got home, and within just 30 seconds glanced over it and found grease stains, still areas where hail-damage showed, cracked glass still there. Even my 6 years old still remembered which major spots were hit hard and were able to identify "hey mom, look at this, look at that." Then I thought, WT_, what did they just deliver then? Were 5 weeks not enough for their mechanics? If they needed more time to finish the job properly then why we were not informed? Their guys did not show me a "skittles" report showing "before" and "after." We had the skittles report from insurance that showed all spots, and I don't understand why Park Place Lexus, so-called a known name in service, couldn't deliver the same report which would have also served as a concrete evidence of their repair? Are their mechanics only good for oil change? I feel frustrated, like my money has gone through the drain, like I have been cheated by this location. I thought, Park Place Lexus is not an XYZ auto care and will handle it professionally, honestly, and transparently but they proved me wrong. Please save yourself the agony I went through. They might be good for oil changes and more technical radiator flush, but that's about it. For everything else, look elsewhere. :-( read more

Excellent amenities. Customer service is good but not as great as I expected. I have had many occasions where I pull up in my vehicle and no one approaches me to see why I'm here. Usually have to hunt someone down. Also, for whatever reason, there is almost always a 2 hour wait for a car wash. So if you come during a lunch break to get a wash, be prepared to stay longer than an hour. Other than that, it's a great dealership. read more

This is the first time I have ever written an online review about anything, and I wish there was an option for zero stars! I got my Lexus from Park Place on new years, and the car has not been involved in any accidents. My front left wheel was making a funny noise, so I had a technician come in the car with me so I can let him hear the problem. He diagnosed it as a bad wheel bearing. I was relieved that the problem was going to be fixed until he notified me that because of the "curb damage" on my front left wheel it would not be covered under warranty and it would cost around $1000. This "curb damage" he was referring to was a couple scratches on the rim that I had not even noticed because they are barely visible. Those scratches apparently are causing me to pay $1000 to get my car fixed. I asked the technician to take a closer look at the wheel, but he insisted that it was unnecessary because he already diagnosed the issue. Needless to say I left the dealership very frustrated. Every time I have driven my car since then I become increasingly frustrated at the situation. My family have been loyal customers of Park Place for over 15 years, so I decided last week that I would reach out to GM Chris Brunner and give him an opportunity to accommodate me before I wrote this negative review. HE DID NOT EVEN RESPOND TO MY EMAIL!!! I have never received such terrible service anywhere! I will make sure to spread the word about my experience at Park Place and take my business to another dealership like Sewell where my loyalty will be rewarded rather than overlooked. read more

Thank you Parkplace Lexus for getting my mother a new tire at 4:30 on a Friday on her 2300 mile Rx350 in less than an hour! Amazing service! No charge at all. read more

Great service and treatment at this dealer. They gave me a ride to work and back. My SUV was nicely washed when I picked it up. Definitely will be my dealer of choice! read more

My car has had 3 flat tires and only has 5000 miles. You are suppose to be able to drive flat on the tires and you cannot! No spare available. I wanted a reliable car , that I could get in and drive anywhere. I cannot even drive 1 hour away and feel safe. I am 65 yrs old female and it's very important for me to feel safe driving. I was never told about they had those tires or I never would have bought the car. No service person I had talked to about it didn't know my car had those kind of tires They are not helpful at all. They say this never happens. I have not driven anywhere for four weeks. I drove to lake and another flat tire. No replacement tires to be found They can tow me but I have no way home from the lake. So I am stranded again. I have already paid almost $1000 for 2 tires. I thought I had tire protection when I purchased car, as I always buy tire protection. a I asked if I could get on first flat, if I could get protection,then in 2nd tire, and was not given one. I spent 6 hours on the phone for tow truck to come. I have driven over 50 years and I have never had 3 flats in less than 6 months. I paid cash so I have no recourse. I will never buy from them again. GO TO SEWELL. read more

Wife called sos 4 flat tire on freeway. Dispatch said 1st tow never called back and later told her 55 minutes. 40 minutes later an employee of Park Place saw the new Lexus stranded and changed her tire. Now she can go to the hospital and treat sick people. read more

UPDATE!!! I received a call from the service manager who explained that they could not compete with the little guy but that they compete against other dealerships. He also explained the value of going to a dealerships for repairs ( I didn't understand the value part but he tried), at any rate he offered a free oil change, a $75 value at my convenience, which was nice but I would have preferred a $75 refund...but I do understand why the can't do that. At any rate I raised my rating from one star to three simply because Ron did try to communicate with me. Bravo! Took my Lexus in for a wheel alignment thinking that the dealership would charge me a little more than what Auto mechanics like City Garage was charging...$45. I figured double the price...wrong! It cost me $150! Granted they looked the car over and gave me a list of what was wrong with it, repairs that would cost over $4,000 to get done there. I was flabbergasted to say the least! Instead of having them fix it I went to 3 other very reputable auto mechanic shops to find out if I needed all these repairs and what it would cost. All three told me that the car needed the repairs but that it was not imperative that I get it done right away and I received bids ranging from $2,300 to $3,000. I don't care if it is a dealership, they rip you off on service just so you can say the work on your Lexus was done at a Lexus dealership. Well let me tell you my car is in perfect shape now and I paid $2,000 less for a certified Lexus mechanic to do the work. Unless you have money to burn don't go to Park Place Lexus! read more

Park Place Lexus is committed to providing excellent service. Always a great experience for service and car wash. Came in a little late to get my tires checked bec the front passenger side was at 28 and they immediately checked all 4 and added nitrogen. I asked the guy for a last call car wash as well and he said no problem. In and out in 30 minutes and they vacuumed inside the car, wiped the dash and made my tires shiny once again! Thanks for the great service Park Place! read more

They returned my car to me with dents and paint marks on it. When washing the vehicle the porter did not observe white paint streaks on the dark grey vehicle?! They made it right after I damned near threw a fit in the service bay. I asked the service advisor how they didn't notice those when the car was dropped off and where on the form were the dents and paint streaks noted. They couldn't point to that because they weren't noted. Before even getting to the cashier I was returning the loaner when a porter came to the door, opened it and instructed me to gather my things and where I could go. I informed him I would need a minute to gather my belongings (chargers, sunglasses, iPad, and other sundries) and closed the car door. Another porter approached the car, opened the door and instructed me to leave the car where it was and I could leave my items in the car and return to gather them after retrieving my vehicle. The only reason I noticed the paint streaks was because I had to go searching for the loaner car I was driving because it had been moved from the spot I left it. This is not the level of service I'm accustomed to from Sewell Lexus. I wanted to give Park Place a try so maybe I wouldn't have to drive the 20-miles to Sewell yet I'll keep driving down to Sewell. One good thing about Park Place: they washed the hell outta my car and detailed the tires even better than I do myself. New, nice, pretty and huge but that's not enough to prompt a return visit from me. read more

WE LOVE LEXUS!!!!! You really can't beat the Lexus' experience. Whether it's the exhilaration that comes from being behind the wheel, or the truly white-glove treatment you get from the dealership every time you service, Lexus is really one of a kind. Truly an experience everyone should have at least once. Park Place Lexus is one of nicest dealerships you'll ever visit. Even if you don't own a Lexus (yet), you should at least go take one for a drive and visit this place for yourself. We love our Lexus, and so grateful to Park Place for taking such great care of both my family and the NX every time. They really take car maintenance to a whole new level. My wife and I rock-paper-scissors it out every time to see who GETS to take the car in. Highly recommend you go check them out! read more

I have been a happy Park Place Lexus owner for 17 years, and have been spoiled by the excellent service I have come to expect from my Park Place Lexus dealership. I have purchased 7 new Lexuses over that time from the same dealership. So last Tuesday when I had a very negative experience I was surprised. I had made an appointment in advance to get an estimate for some body work that I needed to repair some minor damage caused by a fender-bender. First, when I arrived in the service driveway, instead of being greeted by name, I was gruffly told to, "Pull up, pull up" by the driveway attendant. Then he asked me, "What do you need?" (Not "How can I help you?"). The young man who did the estimate said that his computer was down and that he couldn't give me the estimate - he'd have to email it later. So after making an appointment and driving across town only to find that they couldn't help me, I asked for a car wash - a perk that Park Place Lexus sells as part of their superior service when they sell a car. But I was told it would be at least an hour wait. After inconveniencing me, I was extremely disappointed that they made no effort at service recovery by offering to get my car washed quickly. So I left. At 11:30 PM that night, I still had no estimate emailed to me. I emailed a complaint to the address on the "contact us" tab of the Park Place Lexus dealership. I did get the body repair estimate the next day, but never got a response to my complaint. Apparently the stellar Park Place Lexus service I had come to love is no more. read more

Every time I come here the service, facilities, the receptionist and even the sales people are all very friendly and willing to answer any questions I have. They even walk to show you were the bathroom is. I highly recommend Park Place Lexus Plano read more

I took my car for an antifreeze leak from under the car. They told me that it was due to the water pump and timing belt failure. However, after spending $1100.00 the problem was still there. I took the car to another shop and they looked at it and sent me pictures that it is from the radiator and there is calcification to prove it. They also recommended that I should replace my front axles which would cost another $1600 but I postponed it and checked it with the other shop. They also took a picture and told me that it is not needed. Once I got the car back there were a lot of scratches and a dent on the bumper that they said it must have been there before, despite the fact that they always check the car all the way around when you drop them off. I would recommend to get another opinion before dropping off your car for repairs. This has happened to me twice that I am aware of. read more

Very nice dealership, I bring my Lexus here for servicing. Large spacious waiting area with complimentary coffee and snacks while you wait and individual private cubbies if your working on your laptop while waiting for your car. I do, however, question their decision to have EVERY television in the waiting area on Fox News. It seems unnecessarily provocative for an otherwise welcoming, well run dealership - particularly considering the diverse clientele and employees working there. read more

If I could give negative stars, I would in a heartbeat. We bought a preowned, low mileage, RX350 that had been regularly serviced at park place Lexus. Apparently, the original owners ignored recall warnings to fix a cracking dashboard. When we purchased the vehicle, Park Place refused to fix the issue, despite it being a manufacturer's defect. Park Place showed that the vehicle was due for this recall repair but claimed that we were too late to get it fixed--through no fault of our own. For a dealership who prides itself on customer service and putting the customer first, we left extremely disappointed. Going forward, we'll be sure to stick with Sewell!! read more

I absolutely love Ramsey! He always remembers my son and husband's name. He's a service advisor manager. He actually listens to your concerns and works his best to assist. The other manager was a great experince too. When I picked up my car on another occassion, I wasn't completely satisfied with the results so he ran another test and changed the air filter on the spot so that I wouldn't have to wait any longer to pick up my car. I will say my first visit to Lexus wasn't good but I changed advisors and ever since I've been a happy camper. My two mangerial experiences were splendid so I will say the leadership is great! read more

This is great place to fix your car great people and customer service . With the greatest repair service by Kawa Yahia.

Subject: Thank You Brian Martin I want to express our sincere and honest thanks to Bryan Martin and the service team at Lexus for our most recent service need on 8/24/2017. Brian listened to our concerns that we strive to get all our work done at Lexus as you will see in the history of our service records however I have recently have been underemployed in my skill set and we are struggling to make ends meet. Brian is empathetic and took our situation and thought "outside the box" . He was able to assist us with the cost on the repair due to the battery being just off 100% warranty and other discounts in an effort to keep a happy customer. I can tell you we are very happy and my wife has always said when she is ready to part with the 2008 Lexus ES350 and we are financially able she will be back for another vehicle. Please pass on our thanks and gratitude to Brian for his excellent customer service. I have never been to a dealership service department that has cared for the customer as your team does in Plano. Sincerely, Jim and Karen Horkey read more

I was in a car accident last weekend and wasn't able to get a rental car until September 6th. When I was at your dealership on Saturday (September 2nd) to drop off my damaged vehicle, Eric in the Service Department was extremely accommodating to provide me with a loaner vehicle while I waited to meet with my insurance adjuster for the rental car. It's my understanding Bodywerks customers typically do not receive loaner vehicles. However, Eric was willing to make an exception given my circumstances and for this I deeply appreciated his gesture. It relieved a lot of stress off me in what was an already stressful situation that I was still reeling from and trying to process all my emotions. It's just another reason why I am a loyal customer to Park Place Lexus Plano. Thank you for hiring an excellent team to make the customer experience exceptional. read more

The service team at Park Place Lexus is above all expectation. Chris Brintnall is always the person I can count on to make my service experience less stressful and smooth. Thank you Chris, you are an asset! read more

Service is always exceptional...Pricey but exceptional! Jason Gillis is our rock star service agent! If u don't already have a favorite service agent ask for him! Professional, fast, friendly & always helpful! Reserve ur loaner if u need one...it's always helpful if u have to leave ur car on a work day instead of stressing! read more

Way too busy to really be effective at diagnosing a simple issue. Not going to be returning. Lack of transparency on wait time.

Very disappointed in a very high reputation dealer not honoring quoted prices. I called twice their service department for a windshield replacement and was quoted 899 material + 400 labor the first time and 1000 + 300 labor the second time. I went with them as I trust them with taking care of my Lexus than other shops. Checking in, was told that total is $1700+. There is $500+ camera calibration fee. To add injury, agent was told by manager to ask for "names" of who quoted them questioning my credibility. They should be questioning their service department instead giving incorrect estimates. Left the dealership very frustrated with a broken windshield. read more

I would highly recommend this place. I got into a finder bender and took my Lexus there to get body work done. Insurance company took forever to send the check and Richard Russell let me have a loaner after the rental car was taken away. Richard was really understanding and kept calling the insurance company for me till they finally sent the check. Guess what they didn't send enough, Richard said pay what they sent and I will go after them for the difference. Great place Richard was the man. read more

Park Place Lexus "Park Place made them feel like part of the family ". Yeah right, the service there is pretty bad. Employees just pass by you not asking if you need help and you definitely don't feel welcomed. My service advisor was Angela, she is not that great at communicating. I don't want to speak badly about her since this is my only experience I had with her. But the few times I tried calling her or texting her I was simply being ignored.Now for the interior detail that I got done there at Park Place Lexus from a scale of 1-10 I'd honestly grade it a 6, they did remove some stains and dirt, but left the seats wet and a few more stains that I could scrape off with my nail. This detail was supposed to be a special one for my mother and that's the reason I took it to Park Place Lexus because it's supposed to be a top notch dealership who will do an exceptional job all around in all departments.Sadly that wasn't the case.I should mention I live an hour away and also used to work there back when Park Place Lexus was moving from the old dealership to the new one. Man has it changed, it definitely was a lot more professional back then.I was better off getting a interior detail at the local detail shop for $70. read more

**UPDATE** 1/27/2016 Rod, Service Director, personally call me within 2 hours after I had posted my complains and went over the details of issues mentioned below. Rod address the faith he has in his service department technicians and is welling to back up his statement by offering me FREE starter replacement work done when it breaks down in the near future. I did address my opinion on "What if it was my mother that came in for service?" She would've gladly pay for the service(s) needed to get her Lexus running again. What are the probability of me sending my mom's car in once in a million years and turn out like the way it did. However, I am actually very very surprised by the reply speed of Park Place and for an "director" to call me personally this is the first of my dealership experiences. Although I am not yet capable of becoming a Lexus owner but Rod's sincerity and offer made my mood from confused/angry to calm/peaceful in just two hours. I hope your faith in your tech will not come back and disappoint you. Thank you Rod. To Whom It May Concern, My mother's car was not able to start last Monday 1/18/2016, my initial guess is a bad battery. After trying to jump the car with no success I took the battery to Auto Zone and was told the battery is bad. Luckily the battery was still under warranty and the service department replaced it at no cost. I took home and still no luck with starting. So I setup an appointment with David Williams, the service adviser whom my mom had used since 2009. I had the car tow to PPLPlano on Tuesday (1/19/2016). The next day David called me and told me that it was the "starter" that is bad and needed to be replaced which would cost approx. $1,800.00. This cost of the job didn't make sense to me so I decline it and told David I will take it else where to have it fixed. Again I had the car towed on Wednesday 1/20/2016 to Maso's Auto Repair just 7 miles away. (A place I frequently visited in the past for my vehicles) The following day (Thursday 1/21/2016) shop manager called and told me that everything is fine with the starter the only thing wrong was my battery. As soon as he took out my battery and put in his the car started without a problem. So he had to charge the NEW battery Lexus had issued me for couple hours before letting me to pick up my car. The shop manager also told me that it's not uncommon for dealership to issue "refurbished" batteries for customers. I told myself that there's no way Park Place would lie to it's customer especially one that had been as long as my mother. So I wanted to keep driving the car for couple more days to make sure of the problem. It is now a week later, I have not had one start-up problem with my mother's car nor any signs of "starter" issues. Even though I do not own a Lexus but I just bought a pre owned vehicle from Park Place last fall. My mom, sister and other relatives have been loyal Park Place Lexus customer since early 2000's. Due to my mother and sister's limited knowledge of auto mechanics they always trusted service suggested or done through Park Place. This can all be found through their service records. My family and I are completely in shock of the experience I received this past week after so many wonderful years with Park Place. Not only was I lied to but Lexus also had the nerve to charge me $99 for the check up. This means I had spend almost $300 on something as a low battery!!! We have completely lost our trust to Park Place and will think twice before bring our business back. This is a sad day for my family and I due to the trust that took over a decade to build. I am expecting someone in the upper management to give me a proper explanation for the dishonesty that I had experienced. I will also be submitting a complaint review with BBB and every possible social media outlet. Thank you. read more

I took my car in for a repair, they gave me a loaner vehicle while they fixed my car. I'm usually scared to take my car into a dealership for repairs but I had a great experience with this place. Their service was superb. read more

Went to have my car fixed. Picked it up and it had damage like they ran into something with it. The door panel was all wrinkled where they had fixed the lock to my driver's side door. When I brought the damage to their attention the manager said "we don't have curbs that high". I was in awe he had just said that. I may be blonde but there are cars all over the place that could have been run into and the garage itself isn't curb height. I told him it was highly unlikely a curb jumped up and hit my bumper but there were plenty of things in this immediate area I could see that the car could have been run into. I am still smh. This service wasn't even worth a star but I can't give a lower rating. They refused to fix the wrinkle in the leather on the door also. Said the passenger side was like that so they decided it's just the way it was going to be. I explained I knew the passenger side was like that. We bought the car used with it like that. To state the driver's side must also be that way is asinine. So I said hmmm are the back doors like that? Oh, so they aren't then using your logic there are 2 doors not like that, one door that is and one door that wasn't like that until I brought the car in. So the 2 doors that aren't should trump the one that is. Again, asinine thought process!! Never buying a car there and we've bought our last 3 cars from them and never going there for service again. Spent $890 to get the car "fixed". What I really got was "let me pay you $890 to run my car into a wall or another car and fix the lock but ruin the leather in the meantime. Epic fail Park Place!! read more

I have always been leery of car salesmen and dealerships, whereas I have had several unpleasant experiences in the past. I was already not looking forward to having to spend ALL day in a dealership just to have to "fight" with a salesman for the car and payment that I wanted. However, my Sales Consultant, Tremayne Standberry, helped to redefine the stereotype. He was VERY non-aggressive, honest and pleasant. And although I did not have a particular model of car in mind, but based on telling him my vehicle needs and budget, he could not have been more on point when he showed me the Kia Optima. I immediately fell in love with the car! Tremayne was also very knowledgeable about the car, even though it was not a Lexus model. He worked hard, along with the finance department, at getting my payment where I wanted it. And the best part was I was at the dealership for a very short amount of time. This was by far the best car buying experience I have ever had! I have already recommended Tremayne to several friends and family members, and will continue to do so. And I'm already looking forward to buying my next vehicle from Tremayne and Park Place Lexus when the time comes. Thanks again! read more

One of the ways to tell someone who's there for the long run and cares about the customers' complete satisfaction is how they handle situations when something goes wrong. My car was in for service and the workshop accidentally chipped some paint on the hood of the car. Initially, I did not have a good experience discussing this with the service manager, but the GM Chris Brenner did all he could to correct the situation. The damage was repaired to my satisfaction and warranted. I was provided a loaner car for the duration of the repair. I would like to change my one star experience to four stars. Would've rated it five stars if there was no incident at all and I was saved from the trouble, but it's more or less five stars with the excellent follow-up service. Many thanks to Chris/Park Place. read more

Brought my car into service on a Monday evening to let them know my air condition is broken. They told me they couldn't get my an appointment until Wednesday that week. I showed up Wednesday and they informed me they only had one loan car(because they have 200 appointments and only 70 loan cars)... so the service advisor makes the best of it and grabs me a car off the service drive. Unfortunately it only had 20 miles until empty which barley got me to work then home. They called me to inform me that my condenser has a hole in it. That a "rock" must have hit it. My car is barley 6 months old, with 10k miles on it...They also tell me it's not covered under warranty and that it will be $1400. I then come back into the store to speak with the service manager. They call me back the next day to tell me "they've worked their magic" and they got the price reduced to $670. (This was NOT the service advisors fault, she was great)I'm unhappy they wouldn't offer me that from the beginning. So I pick my car up and take it to Sewell, whom then offers me under half the price park place quoted me. I was able to go in that night and pick any loan car I wanted and had tremendous service and a full tank of gas. Will not be going back to park place for their service. They've lost their touch on customer service and it's a shame. read more