I shop at this store often and I must say, Pedro, Andrew and Art in the meat department are awesome! Pedro went above and beyond to assist me. I was blown away by their outstanding customer service! Thank you guys! read more

Rosemary Picone, this location's event planner/concierge/sommelier ALWAYS GOES ABOVE AND BEYOND when I need help with catering! Their presentation, selections are always so amazing and they always deliver on time! I absolutely love her and those she works with. Always so kind and helpful! Thank you, Rosemary! read more

Pavillions is okay. 1) The prices are kinda high, but if you look carefully... sometimes there are some items on sale. (e.g., pizza rolls for 50%) 2) The aisles are set up weird. Why is the bread right next to the alcohol? 3) Customer service is good. There has never been a time when I'm shopping around the produce section and a worker doensn't ask me "How's everything going?" Also, they personally greet you after you buy your things. "Thank you, Miss Luong" I only come here because its convenient. There's no other grocery store around this area (besides Gelson's, but that place is WAY overpriced). read more

This is the closest grocery store to my house, and even if it was not this would still be my go to shopping center. They always have what I need for a low price (with my club card) and The workers there are always so helpful and friendly. I am a regular here and familiar with a number of employees. They are all so nice and helpful to me. The store is also very clean and well kept. I will continue to shop at this pavilions. I highly recommend coming here. read more

I was visiting from out of town and stopped at the store while I waited for my ride. While waiting I went in and got a Starbucks and a made to order sandwich from the deli. The sandwich was delicious and now that I am back home in San Diego I get cravings for another one. read more

Friday night $5 specials are usually good but the fried chicken last night was just all skin

Hit or miss service at the Fish/Meat counter and no self check up front but easy enough to get in and out on my way home from the gym so it works as a stand in... Great for when we are culinarily cheating by buying one of those "free range" pre-roasted chickens that live in the plastic houses till they make it home into your pot of soup or onto your salad... Friendly enough checkers and baggers, so the occasional lines are just an opp to peruse the latest edition of Cooks Illustrated while waiting... read more

This Pavilions is just ok. I don't like the layout and the aisles are too narrow. It just has a different feel than most grocery stores. And I think the lighting is dimmer. There is a large selection of alcohol and bakery items. But overall I was not impressed with the store or its prices. Also, there were two different organizations at each of the entrances asking for donations. read more

This market is beyond pathetic you would think you get top notch service at this location but unfortunatly not, the Deli department need to have health inspectors to visit pronto, no one is clean who handle the meat they act clean but it grossed me out i tried to buy turkey from there but the woman does not know how to clean the cutting machine, they don't place napkins the meat to fall on, the managers there is a different story i think they need to have crash course of cleaning their facility and how to treat paying customers, will never shop there again this place beyond filth and rude to none blonde folks I wish yelp has no star in order to write a comment. read more

By far, the worlds worst grocery store. Hands down. They are ALWAYS out of something you need. EVERY. SINGLE. TIME. I have been shopping at Vons/Pavilions my entire life, and never have I come across one like this that is so poorly run and never fully stocked. They go through managers left and right, and even the workers complain about how poorly it is run. They just spend hundreds of thousands of dollars redoing it, and now it's even worse. The reason why I shop here is because it is so close to our house. And every time I am optimistic that it will have improved. And maybe, just maybe, they'll have everything I need. This has yet to happen. What a disgrace. BY FAR, the world's WORST grocery store. After 4 years of living 4 blocks away, I'm done. It's that bad. read more

They've done an extensive remodel on this Pavilions grocery store. It's very classy! There's a little gelato shop now. You can also get a fresh panini too! read more

I can't complain about this Pavilion's. The food is quality and always stocked. The deli and bakery always having something fresh. The spirits collection is quite large in comparison to other Ralph's or Pavilion's I've been to. The layout is nice and easy to maneuver. Their prices are a tad higher than your normal grocery store. However, if you are a deal seeker, some of their daily deals beat the likes of Costco and even Wal-Mart. As with most grocery stores, the cashier and bagger rather not be there so the service is non-existent. Overall, nice store. Would and do revisit it weekly for groceries. However, if a store in the neighborhood offer better services at equal or better prices, I'd definitely move my business there. read more

Complete ripoff, literally a dollar more for a gallon of milk than Ralph's a mile away

Two weeks in a row, very poor check out experiences. I usually shop at Gelsons but every once in a while, I shop at Pavillions, Newport Hills. Usually on a Sat. afternoon. I used to shop at Pavillions weekly but for quite a while, I shop at Gelsons for the deli and the meat/fish departments. I do not like Pavillions meat. The past two weeks have been horrible at check out. Very rushed. I'm older and it takes me a while to unload. Another reason to love Gelsons. The hurry up attitude of the checkers is terrible. "Where are your bags, we need them NOW," The box boy, same for two weeks, puts eggs on the bottom of sack and heavy items on top. Bananas on bottom and heavy items on top. When I asked him not to put bags underneath the cart, he then handed the bags to me. His comment was, "People." Well, no worries, this "People" won't be back. Customer service is a joke at this place. Very rude. read more

The staff here is great. The deli guy is nice, the stockers ask if I have questions, the check out is friendly. They had sold out of chocolate pies, and one of the ladies from the bakery said "I saved one for myself, but hang on, let me go get it for you." Above and beyond, for sure. I didn't want to trouble her, so I got a banana cream pie instead (on sale for $5, how could I not?) and it was pretty good. I say that as someone picky about pie quality and I usually bake from scratch. The prices can be good if you know how to go about it (buy one get one free deals, friday sales). I have a good experience every time I go here. read more

If I could give ZERO stars, I would. Absolute nightmare here. I've been here after 7pm and the lines moves so incredibly slow. But the real nightmare is around 5 or 6pm. The lines go all the way to the end of the store, it's completely unorganized (not to mention the cramped space), the manager is nowhere in sight and it takes forever. I am in shock at how this grocery store is still open and how the regular customers come back here. Does anyone else wonder this?? read more

Check your receipt before you leave. The problem is the manager or head cashier named Cherie has such poor customer service that she acted like it was my fault she double charged me for the item. No apology just a curt response for her incompetence. If managers are like this, no wonder the employees are miserable. Don't bother shopping here. Newport coast location is worth the drive. Newport coast location truly reflects quality products and awesome customer service. Their bakery and cheese deli is the best so go there. I don't think this location will survive much longer with this type of management. read more

All I have to say is I came in here the other day and I walked by the meat/seafood dept. and it smelled so bad. There are a couple other pavilions in the are so I guess I'll be shopping there. read more

First off- I NEVER- write on all caps, and never give bad reviews; I dont like perpetuating the bad karma from someone else. However, this "store" is so poor- I am compelled. In addition to several other purchases, I bought a total of 3 spice bottles, as there was a "Buy 2 get 1 FREE" promotion on this brand & spice. Normally- I buy this particular spice, online via a specific vendor, as I know the excellent flavor & quality. Taking a chance this store version, from a company in San Francisco, would at least approximate my preferred vendor, I bought 2 + the one free. The spice- was horrid, not even close. I took the spices, all 3 back the next day- today- and walked in the business with them in a Pavilions plastic bag- but I had not the reciept, so I walked directly to the (unattended) "customer service" "kiosk" directly in front of the registers. After more than 5 minutes of waiting- a checker asked what I needed- and Ibsaid I had a return of spices, but no reciept. She told me "just go in line at any open checker" (there were 2, her and another) I went in the other- and the bedlam started. That checker- a flustered hot mess- was so frantic trying to scan things- she was not even paying attention. When MY turn came- I said I had a return- and she literally "waved off" and said she needed a "manager" and started checking out someone behind me- The ORIGINAL hot mess- that told me to "just stand in line"- did nothing to assist- andback to the vacant kiosk I went , perturbed. Another 3-5 minutes passed- when the first checker came over and now, said- in a surly tone since there was no receipt- there was "nothing" that could be done but an exchange for the "exact" item. Despite several attempts to explain to this Automaton that the SPICE was horrid- I did not want the spice- its tone just became ever more surly and agitated- with me. FINALLY- it's logic board kicked in- and it decided to call- a "Manager"- To his credit- the manager, was much more eager to at least LISTEN- and I explained, and said even a store card for merchandise was fine- just not the SAME HORRID SPICE! Well- it took another TWENTY minutes- to "check the purchases from last night"!! ( Really, three spice bottles? Granted, these are $10.00 a bottle- but really?! Im not returning a pallet of Jack Daniels or Smokes) In the end-now almost 40 minutes into the debacle, and I holding out on principle only the manger sent the Automaton back down to -- TADA! Issue a store gift card for the price of 2 spices-- all I asked for initially.... I take responsibility for not having the reciept- in my "defense"- the other items were from the service deli and consumed at home- never even thought to save the receipt for sandwiches- and three spice bottles- upon leaving the store. The rest- was just another example of poorly "trained"- mass effect and several "employees" - who could care less about listening and courtesy. Caveat Emptor when "shopping" here- save all manner of documentation- as they will demand, "your papers!!" read more

I go to pavilions delis all over orange county because of my work This is the worst deli that I have ever been in and I will never go there again I only have a half hour for lunch and even with one person in front of me it takes me 25 minutes to get out of there just getting french fries are already made. I've gone there four times and four times is the same thing. The manager comes out looks at you and walks away Done with it read more

The corn bread is moist and delicious. The cashier is friendly. However, here's one thing that really bothered me. She asked me if I wanted to make donations to the Food Bank. And I said yes. But then the amount was specified as $5. I don't understand why Food Bank or Pavilions wants people to donate a minimum amount of $5. I just went in there to buy a small box of cornbread. I was thinking about donating 1 dollar (I have low income)..... Oh well, I guess next time, I would need to say no.... read more

I don't know why there's so many negative comments here. I go to this market and Whole Foods. I like this market because it's clean, employees always asked if u need help, customer service in check out is always fast and courteous. It's a market where u can get home items and a good selection of organic produce and well price items. I like how they have a bunch of local brands and items. I believe in supporting our local farmers, and small business. I love how this market is open early and closes late. There a Starbucks inside. It's a big grocery store, and very well organize. I love this place. It's convenient, affordable, and have excellent customer service. read more

I hate shopping at this market!! The employees here are miserable!! The worst customer service time and time and time again. Long faces, bad attitudes no customer service. Employees here act like your walking into their house and they don't want to be bothered by you.This place needs to be shut down and a new store with good management needs come to this neihbor. Worst Starbucks also!! read more

I come here every so often when I am in the area. Always good service, I find what I need and the prices are decent. Just like the other review said items are placed in awkward places, but if you know what your doing shouldnt be a problem. Overall good place for grocery needs! read more

This place is the worst market that I have gone to, let alone in a high class area. There is a horrible stench of rotten milk and almost all of the staff is horrible. The only good worker is Emily. She is super friendly and hard working. There is one person who works here that is very mean. read more

The best grocery store in town. Clean, professional and very helpful. They have gone above and beyond in making their store welcoming. The management especially is world-class. My wife had a very special need and the manager on duty fulfilled her request immediately. Highly recommend to everyone. read more

Nothing but good experiences but since I'm a student at UCI, I shop after 8pm. Thus, I avoid most of the post-work rush. Not super pricey but not the cheapest. read more

Not a great experience. I made an effort to read all the previous reviews and unfortunately have to agree with them. The service is not good. I waited 15 mins at the deli. It seemed like they were under staffed. But still, shouldn't have taken the long. The deli wasn't as clean as it should have been. Definitely could use some help. I did not see anyone the appeared to he mgmt. when I went to check out, the cashier was kind of distant and not engaging at all. Seemed like she didn't want to be there. The bagger was great. It is disappointing as I love pavilions and go to the one at Newport Coast all the time. Completely different experience. I believe this is a reflection of management and I hope senior leadership at the pavilions look at these and put effort into correcting it. I don't believe it is racial at all just a staff that is tired and unhappy. It's a great location in a great area and should be a place people love to frequent. Hope this review helps if they are read. read more

The folks in this bakery saved me from a Christmas eve cupcake disaster! Great cupcakes for a great price and everything was ready to be picked up. Would definitely use them again! read more

Out of the 29 years I have been alive I don't think I've ever encountered a more selfless act than what Emily did for me last night. I printed the wrong gift card and had left all my other money at home. The store was closing soon so she payed with her own card. One of the nicest things anyone has done for me and on top of that I already love this store. Very nice people. Went back in today and payed her back. Thanks Emily you are an awesome person that should be a manager. read more

I shop here often, mainly because the location is so convenient. The selection of food is ok, but I wish they had a Whole Foods closer to where I live. Can't beat the location though because it is on my way home from work. They also have a nice selection of fresh produce, although their prices are a little higher than other area grocery stores. read more

I shop at this grocery store(or used to) 3-4 times a week but I will never go back after tonight! I was with my boyfriend who is closer to 30 than 20 and we were buying one bottle of wine after just leaving a family dinner and heading home. The checkout lady(I'm being kind calling her a lady) Christine C. asked for my bfs ID since he was buying the wine he showed her and then she asked me for mine but my purse was in the car and I stated that I wasn't drinking and why would you need my ID? By the way I am 27. She said she would not sell the wine to us unless I also showed my ID. I asked for the manager since this seemed OUTRAGEOUS and the manager was the person bagging(VERA MANAS) who stated that it was the LAW and they would not sell unless I could produce it. So off to the car I went since my bf wanted the wine but personally I just wanted to leave these 2 people with nothing better to do than harass us and never go back. Went back in showed them and they didn't even apologize for the inconvenience or anything. Real pieces of work I'd say and also I did a little research and it is NOT the law it is the stores policy and they can refuse service to anyone! But lets just watch the next time you go shopping and that underage bag boy is packing up your alcohol...something seems wrong here! FYI It wouldn't let me post this with NO STARS!!! read more

Very understaffed, even right before Christmas. Had a hard time finding anyone to help me at the bakery, both when placing and picking up my order. Then no one seemed to know how much the cake cost when I checked out and I had to wait ~15 minutes at the checkout stand while some poor bagger ran around to figure it out. This store needs more staff coverage. :( read more

i come here from time to time for a deli sandwich for lunch, and if i would have written this review two years ago, the rating would have been 4/5. you can easily stand around for ten minutes, waiting for the one guy making the sandwiches to finish making the five sandwiches the guy in front of you ordered while the other emloyee's in the deli area continue putting bread in to a plastic container, or talk amongst themselves (backs facing you, of course). they discontinued the wheat roll. ok, no worries, please gimme a sammich on wheat bread. 'we don't have anymore.' seriously? the sliced bread they do have was from aisle whatever, so can you maybe take a couple seconds to get a loaf of wheat bread? i don't understand how they can lack supplies/employee's during the lunch time. the store itself is small; however, the cashiers and most of the people who work there are so very friendly. i have never waited very long to pay for my groceries and leave, and that is a very big plus. lastly... PLEASE DO NOT READ OFF THE NAME FROM THE RECEIPT AFTER IT PRINTS. I find this somewhat of an invasion of privacy, plus, the card is under my roommate's name. I do not want fellow shoppers to know any name, and i'm getting tired of the cashiers having difficulty trying to pronounce his name, leaving me with having to explain how it's not myself. read more

I worked at this grocery store for just over a year and a half in an attempt to fix my resume due to the fact that it had a lot of short term jobs on it and not a lot of long term jobs on it. I've seen a lot happen here. after starting out as a courtesy clerk They put me in Starbucks which was wonderful at first when the original manager was there. Roy was this wonderful fun loving manager that very much so cared about his employees and wanted to make sure they were comfortable with everything they were doing workwise. I and another employee (freddy) were stuck in starbucks at the same time. Freddy hired on and I "promoted". (yes, they call putting you in a different department a promotion. I'm not complaining, it looks good on my resume) and freddy and I soon became best friends because we learned everything together at precisely the same time. When they transferred roy out and a different manager in, I tried so so so hard to like the new manager. I really did. but certain things would happen that I just saw right through her bullshit. granted she was great when she got promoted to supervisor later. but as a starbucks manager, she moved everything in the kiosk so it was not in a convenient order for us. say the order we make a drink is grab cup pump syrup steam milk queue shots lid and pass. the lids would be on the left side of the machine or the syrups on the right side or something ridiculous (okay maybe this isn't the exact layout but this would most certainly happen with how often the blender shroud changed) one time in fact I had to go and pay for a massage for my shoulder because pumping syrups in a certain position to reach the bases was not doing me well. I've seen this particular manager claim that the stores assistant manager (jose, such a nice guy btw) got off the phone with her claiming she HAD to give alia more hours though alia has a fulltime job at a corporate (free standing) starbucks. so when everyones hours were cut back, alia was stuck with the task of handing over to everyone else, the hours she couldn't have. Later on I heard the rumor that this starbucks manager was trying to make alia quit (alia being a previous starbucks manager herself. but not the first one mentioned, I was not at the store when she was the manager) anyway, we would get many many customer complaints about her and I have seen her (AND THE NEXT MANAGER) treat even regular customers horribly. Now, these customers would be the ones that would come in and check on all the employees cuz they care and make sure we were still mentally sane because of how things dramatically changed for us. she gave us weekly and daily tasks (which is probably the only good thing she did cuz if she didn't do that then I would not be able to handle my current job at whole foods in the juice bar) though, I don't believe we were paid enough for the things she made us do. I often found myself doing manager duties and I don't think I once experienced being out of a common product while the original manager was here but with this manager, it happened often and sometimes for weeks on end even though we get a new load on a weekly basis. so you can imagine I was quite happy when she got out of starbucks. However, the new manager (and the one that's still there I think) wasn't much better. But he had an excuse being new to managing. I don't believe he was trained right however. Manager number 2 trained him thus he often made a lot of the same mistakes she made. But I remember the first time I met him he was angry (he was often angry in fact) slamming fridge doors and when he was asked what was wrong he stated "I'm mad cuz last night I couldn't find my beer in the fridge and my roommate just found it". in fact when he was often asked what was wrong, it was quite often something about alcohol. in fact I've seen him put oprah chai in the chai container and claim the customer was crazy to their face for sending it back. when I tried to quit, I tried really hard to be nice and stay for part time until he found someone to replace ME. not anyone else but ME ONLY. aparently when I quit and took back my two weeks before it was in the system, everyone else turned in their two weeks. and often the manager would tell me okay I don't need you anymore, wait! I still need you. My kindness and generosity was being abused and I ended up having to choose between whole foods being paid $12 an hour and starbucks being paid $9.25 an hour. of course I chose whole foods. Now, because of this, the year and a half I spent there is thrown down the drain cuz I HAD to choose not to show up if I wanted to get out of there. he took advantage of my kindness and continued to try to use me as a back up when I told him I had to leave if I wanted fulltime at whole foods. resume=re ruined. read more

Thanks for Jeff in the spirits department. He pulled from different store locations to put a case of my wife's favorite wine together for her bday. Made her very happy! Thanks again Jeff!! read more

Not sure why I am even reviewing a grocery store since everyone has their favorite grocery store and location. I have been a Von's shopper forever, so I slightly lean towards the favoring of Vons/Pavillions.This review is for their bakery section. They have the best and freshest bagels, so hot and mushy that when I buy them in the morning I grab a bunch and ziploc them when I get home. They stay fresh and toast so well, awww... butter or cream cheese, delish. I love their chocolate chocolate chewy cookies with nuts, so rich and decadent. I have placed special orders for their Fruit tart many times and it is a substantial hit with everyone. Soft, light, sugary crystal pie crust filled with chocolate and custard, topped and packed with fresh fruit in some type of glaze. Tastes fresh and healthy, but is difficult to eat just one piece, soooo good. The bakery is so great about phone orders and not once have I been disappointed. Always on time and perfectly made. Really, really pleased with the bakery service, selection, and homemade breads too. read more

Normally I complain about this store. Advertised items not on the shelves. Bakery is dark and no one works the counter BUT today Jose Alvarado manager went out of his way to help me out. Emily, the checker is also lovely. This store just has never had it together compared to other stores. They make so much money on their huge booze dept that corporate probably doesnt crack down. I prefer Ralphs. read more

Never ever order sandwich tray here. They have some idiots in deli counter that don't know what they are doing! They mess up your order and give you something totally different and they have no customer service and they say there is nothing we can do!!! It happened to me on the day of my party. It was such a disaster. read more

Grrat shopping experience at this store. Great wine selection and prices. Stood in line behind an elderly woman and watched as the checker Tina was very kind and patient with her helping her thru the process to make the transaction as easy on her as possible. Very nice! read more