If you are looking for a car repair shop that you can trust to not take advantage of you, I highly recommend this PEP Boys, expecially Carlos. We have taken both of our cars to them for service over the years and if they find something that is wrong, they will let you know their recommendations,, which have always been reasonable, and not overcharge you. They always go above and beyond what is requested. So, I always feel like I'm in great hands when they serve us. Because of this, they are a busy shop, so if you allow them time to complete a job, you should feel good about the service you will get. read more

I had an appointment with Pep Boys and was expecting a timely experience to replace a sensor on my car as I had called beforehand to ensure a smooth process. But that was far from the experience coming to this location. The manager said it was going to take about an hour to complete my requested service. I arrived at 1 for my appointment and checked in my car for service. I received a call 3 hours after drop off saying that the technician was barely starting to work on my car and the manager stated that they can not finish the repair that day even though they already promised it was going to take 30 minutes to fix. The manager said another diagnostic was needed to fix the issue and I said to go ahead to do it but they were not able to complete that same day 3 hours after I dropped off. So they told me to come the next day on Sunday at 9 am. I come back the next day expecting that they will be able to fix same day as I asked again during drop off how long it was going to take. The manager said it was going to take 2 hours to 2 and half hours. I said ok that's fine. At 11:30 I received a text from the manager stating the technician has yet to start working on my car and that he won't be able to start working on my car after their lunch because the manager was unaware that his technician was working on a different car. The lack of communication and organization is horrible! This experience was a complete waste of time. I wasted 5 hours of my weekend waiting for my car to be worked on but wasn't even touched by technician for the requests that I had. Don't come here unless you want to be mislead on what is actually wrong with your car and you want to waste your time. The Pep Boys manager doesn't know how to communicate with his own coworkers/employees and customers. Don't spend money here. It's not worth it! read more

Took my car there for brake service. They were honest and efficient. Super happy with their service.

Horrible. 1 hour wait for something that barely takes about 10 minutes to do. Really!? Either that or make an appointment. Jeez. They must not have wanted to help out... or they were just plain lazy. There was only 2 people in the waiting area. I asked.. what if I waited 30 mins? Same answer. Hell.. give me your machine.. and i'll go to my car and see what the check engine light means. You only have go plug it in from the bottom and the code shows up. Take your business elsewhere. read more

Pep Boys - Tires Near Me - Redondo Beach, California

See all

I made an appointment to install 2 tires that I had purchased via the on line tool a couple of days earlier. The appointment was for 12:00; when I arrived a 1:30 completion was promised. I got a call to say that they were running a little behind, and that they would be done at 2:00-2:15. It happens, no problem. I showed up at 2:00 and waited in line for 40 minutes while two clerks managed to help 4 customers in total. At 2:40, I made it to the front and they processed the bill and told me that the tech was wrapping up and would bring the car out in a few minutes. I can see that my car is still on the lift and at least one wheel is missing. Finally, around 3:15 I see that my car has been lowered, and I watch my technician go wandering out to the lot to talk to a new customer, but first he raised my car again. I go to the desk again to find out wtf is going on with my car. At 3:30, I finally get my keys, a mere hour and a half after the updated promised time, and three and a half hours after dropping off the car to install two friggin' tires. Good thing I had an appointment! I won't be going back; it's Tire Rack from now on. read more

As a consumer we like to know upfront any costs, & time frames involved beforehand. Keeping someone's vehicle for an eight hour window to disclose in a link, charge $100 diagnostic fees, & bid double than the average rate for a job is poor business ethics.. People come to you because you've in the past haven been fair, & honest.. I did not find that to be the case in my experience. I no longer endorse or support you. AND Shame on you pep boys. read more

Hello all first time in this car going to get service they were on point from the day before I call an schedule an appointment plus each person there was friendly and knowledgeable about the service I was first an done in time for work That Darling in my book Service plus price a plus appreciate their service and will continue working together with them Pep-boys longevity amazing read more

Wow, yikes. I do not recommend this Pep Boys location just like M B. in the previous review. Today's service was very bad from beginning to end. They did not do all the services I asked them to do, they were disorganized, it took 8 and a half hours to complete with me calling to get the status on the progress, and more. Thank you to Carlos who seemed to be the only one who was nice and had the experience of a Pep Boys employee standard. read more

I wanted to leave this review mostly for the customer service and the way my issues were handled. I first took my car to CARLOS and he said I should get a specific service to help with my car issues. Did the service nothing changed. Came back and they did an inspection and then said hey you need to do these two services in addition to the first one to get your issue solved. I paid for the additional services and now we're at over 1000 dollars in services that did absolutely nothing. I went back and asked for my money back since pep boys does in fact offer a money back guarantee but guess what? According to Carlos they are not fortune tellers and the services they suggest are just suggested services and it's up to us, the customers, to be experts and figure out if they're going to work on our cars or not. I even spoke to the district manager, JAVIER and he was about as useless as Carlos was except without the rude attitude. He agreed to look over my receipts and get back to me and I never heard back from him. I've had a busy month but don't think you guys have heard the last of me yet. I now have an open case with the California Bureau of Automotive Repair against them since they refused to honor their money back guarantee. I really suggest you think twice before getting any services done with pep boys. Apparently their services aren't guaranteed like they advertise. read more

I was super disappointed in this shop. I had a flat tire and brought it in at 12:30 I was told it would take about and hour and a half till it was done. At 1:30 they called to see what tire I wanted, and let me know another one needed a patch. They called again at 3:30 and told me they had quoted me the wrong size and needed to get my approval again for a different tire. One was just a patch and I asked if that had been done I was told no. So I give approval but I am frustrated because it's been 3 hours and nothing has been done. At 4:30 I call to check on progress and am told it is still not done. I ask if they can try their best to get it done because I have to pick up my daughter from daycare by 5 and had not expected this since they told me it would take 1.5 hours. I was told "I can't make them go any faster" by Ian. He never once apologized or had any concern or sympathy for my situation. I work in customer service and understand things sometimes take longer than expected but you say you are sorry when this happens. A simple I'm sorry can go a long way. Ian was short, crass and aloof with me. Additionally, he was unclear about prices and when I asked him questions about it he acted like I was bothering him. They also lost the Mazda logo on my rim, I'm assuming this happened when I literally saw the technician throwing my tire face down onto the floor. I will never go here again. -Katrina Rossi read more

Pep Boys - New tire for reference, and oh ya forgot to tell you they lost the Mazda logo in the middle of my rim. - Tires Near Me - Redondo Beach, California

Ian the Assistant manager is a racist! Lets start there. I drove all the way from the San Fernando Valley to have the lights changed in my 328i and was greeted with disrespect. As I pulled into the parking lot the first open space was obviously my choice. Ian saw me trying to straighten my wheels out but with his car door open made it very hard to do so. I kindly rolled my window down and asked if he could please close the door for a moment. He began to raise his voice and tell me he is working in something and I could have just have parked in a different space. After his aggressive and very rude response I told him he was an asshole and that white privilege was definitely present in his demeanor. After our verbal exchange he immediately closed the door and went back inside the pepboys. Which was very odd to me as he made it a point to tell me he was working on something as to why he wouldn't close the door. At this point I was very upset because as a paying customer this is not how I expected to be treated after driving 65+ minutes to have my car serviced. But what disgusted me even more was his treatment towards the caucasian customers verses the treatment I received as a woman of color. The extra mile he took to assist those that looked just like him compared to the disrespect I received is exactly why I will not be returning and will be writing a letter to corporate! read more

I made a appointment @4pm for battery replacement. I have checked in at 3:50 and now time is 5:20 but nothing going on... nobody explained so far and I contacted one of desk guy he said he will do after done his previous job. When they took reservation, it will take about half hour so I made another appointment @5 so I cancelled my meeting appointment. This is the worst experience for car service. Even one star rating is too much. read more

They don't seem to keep their promises. The special holiday was spoiled. It 's the worst. impossible. read more

Had to bring in a fleet vehicle for an oil change. I called ahead and was told it would be two hours. Once I arrived they confirmed this. I checked in two hours later and was told I was next. Other cars were brought in ahead of mine and my car wasn't pulled in until about four hours later. When I asked Ian, the manager, about it. He gave me an attitude and basically implied that because mine was an oil change it had to take a backseat to their priority work. I would have rather they kept it honest about how long it would take so I could bring it in at a more convenient time. read more

Thanks a lot pep boys I'm going home after a simple oil change and tire rotations! Never did rotate tires since they claim tire had normal wear! Come home and now the brake lights won't shut off? I did a double car this day scheduling them both and still took 2 & 1/2 hour plus on both vehicles. I'm a mechanic but since I'm up in the job I thought I would take advantage of The Coupon. Since I'm too busy too do it on my own and trust me it's simple work! But just not happy with them and now have more problems that the wife is concerned as that her car battery is gonna run out because now the brake lights are on sitting in our driveway. It's getting dark now so for a simple oil change beware read more

By far the Worst auto parts store ever. Employees don't wanna help. Customers just stand around waiting, discussing the horrible customer service. If you go to Napa,O'Reillys or AutoZone they don't treat you this way read more

*DON'T GO HERE! See the end of this review for where to go nearby. *Consistently TERRIBLE staffing shortages! *They rarely answer their phone! So it's impossible to even get an appointment! *Repairs are too often poor, with incompetent people doing them. *I'm done with them servicing my three cars! *They just lost a customer who went elsewhere for 4 top of the line tires! Today I went to American Tire Depot in next door Hermosa Beach and they were awesome in every way! Go there for all your tires & repair needs! read more

I'm sitting outside Pep Boys right now waiting for AAA to come service my flat tire that I bought at Pep Boys, which is supposed to include flat tire fixes. I went inside Pep Boys at 6pm, driving on a flat tire, to ask if they could repair it. The answer I got was all they could offer me was air because they didn't have time to fix it. I told them there was no way I could drive home on it. They also said they couldn't even swap out the tire and out on my spare for me. They let me just leave and figure it out myself. This is the worst Pep Boys I've ever been to. Consistently bad service even when you have an appointment and now this tops it off as the all-time worst. This is from a customer that has been loyal through some pretty bad service but now it's time to move on and let everyone know how bad this place really is. Do not come here... read more

AVOID! i set a 1pm appointment to have a screw removal and tire patch done. it's now 2pm and my car is still parked where i left it. awful! sunday afternoon wasted. AVOID! UPDATE: After a 2 1/2 hour repair and finally getting the car back, I was contacted by these incompetents that they forgot to properly re-assemble my tire. Now I have to GO BACK TO THIS HELL so they can finish the job right! If there was ever the 9th circle of Tartarus, it's Pep Boys on Artesia. read more

Stood at service counter for 15 minutes and absolutely no one came to help me or ask for my business. Just came in for a smog check and will take my business elsewhere. Bummer. read more

I took my car here to get the struts checked out. It cost close to $1300, just for the struts. I called another location they check struts, shocks and they quoted $1080. This pepboys location will rip you off. Don't waste your $ here. read more

Dumbshitst. Gave me a wrong quote. It was gonna end up being $90 more to install a different type of headlight. Really?! And the headlight was $70 more. Then the tech got pulled off my car to work on a different one before putting my headlight back on, because for that price I'd rather have factory parts. So I had to wait even longer. read more

If i would give this place 10 stars I would. I was visiting Redondo Beach and needed to get back to San Diego the next day. I ran an errand and when i got out of my car antifreeze was leaking heavily on the driveway. WTH!!!! I had just had the radiator replaced for $$$$ in SD. So I panicked.. cause that's good ... and my son who was cycling far away.. recommended Pep Boys on Artesia or Firestone. Not only was Pep Boys closer i had a better feeling about it. And boy was I right. I called (you may have to keep pressing 1 until they pick up.. they're busy) but Tony told me to bring it in and see what they could do. So I did.. (luckily i had some antifreeze left in the car from before) .. and he squeezed me in.. what a MIRACLE!!! Thanks Tony!!! It was a minor fix (some stupid plug on the $$$$ radiator) and they just charged me for an inspection. Tony was a lifesaver - that's all i can say. (It's me Kay). Give them a chance! it's not just a tire shop. read more

Updated: They lack competence but also seem to lack the desire to perform their job well or see customers happy. I see dozens of cars in the lot. I wonder how many of those cars are customers. I have trouble understanding how they stay in business let alone how it would be possible for them to flourish. Synopsis: Pep Boys on Artesia sat on my Audi A4 for nearly two weeks without looking at it. They lost whatever paperwork they created for the vehicle, had no contact information for me and had no plans to look at the vehicle. After discovering this when I called for an update the attendant again neglected to write down the contact information I dictated it to him or any details and instead slapped a haphazard note on it stating something to the effect of "won't start". I'm pretty sure it would have gotten lost in the shuffle again if I hadn't have called the corporate office. In the end, after a total of 15 days, they did a partial diagnosis and told me to take it somewhere else. I had it towed to this location on Sunday Dec 16 instead of my regular mechanic because I believed it was something really simple like a bad battery and possibly an alternator and my regular mechanic isn't open on Sundays. I called multiple times for updates that week. Each time I was put on hold 15-20 min without an update, got sick of holding and then hung up. On the 24th I got through to someone. I was put on hold a couple times but after a good 15 min the person who answered told me that they had my car in the garage with the keys in it but no one had looked at it and he couldn't find any paperwork for it. He told me he was very sorry and that they would do the diagnostic on the house and get back to me asap. 28th: No one called me back. Instead, I got through to someone at the location. Attendant said they still need a couple more days to look at it. Again, they had no contact information for me on file and didn't know who the owner of the car was. I got the distinct impression that they still had not even looked the car. When pressed the attendant stated that they had in fact been diagnosing it for three days. I called the Pep Boys national number. A very friendly lady took down my information and details. She put me through to the regional director. He came on the line and assured me he would get to the bottom of it and contact me asap. Regional director called the location and then called me back. He apologized to me and stated that the branch manager would be calling me the following day to update me on the status of my car. 31st Did not get a call the day after speaking to the regional director. Instead I did finally received a call three days later informing me that they were able to give a cursory diagnoses as a short somewhere in the rear cluster that was draining the battery which they could not fix and weren't going to isolate any further. They told me to take it to the dealership. Jan 2nd They pulled the fuse so that the car was drivable but lost some critical functionality including the turning signals. I took it to my regular mechanic so he can fix the short. Conclusion? No one at the branch expressed any sense of regret beyond what it takes to get an angry customer off the phone. They didn't go out of their way to resolve the issue after I called corporate or approach it with any urgency, quite the opposite. They didn't take responsibility for the repeated mistakes or even give a sincere apology. The regional director was at least friendly and did apologize but neither he nor anyone at Pep Boys corporate made any attempt at recompense or to follow up to see the issue through. I'd love to hear from them. As suggested by the Pep Boys rep who comments on these Yelp reviews I am forwarding the details to pepsocial@pepboys.com. I'll update this review again to reflect how they or anyone at Pep Boys corporate responds, if at all. read more

I had an appointment to have my tires replaced and when I arrived at 10am I stood there for a while before a person came to the service counter. I asked him if someone would be helping me and he rudely told me that there was no one there to help me. Another man who was really upset told me that he has been waiting to get his car back since the day before but it was up on the rack and not a single technician has been to work. Sure enough I went outside and looked inside the shop and there was no one working there. I guess the staff decided that there was a better place to work? No idea why this is but I will no longer be using them for service. I ended up driving over to Firestone and was taken well care of. read more

I said to Luis I wanted the same brand of tires I had, Scorpio. They put Cooper Adventurer. When I pointed that to him, he quoted me $400 for each Scorpio tire (without any work). No manager was available. They did not have the Scorpio tires in stock. read more

MARK YOUR TIRES BEFORE AN OIL CHANGE ! Or just don't go here Do not recommend this place. The same guys are always working every time I go back and always dissatisfied. During my previous visit, Chrsitian did the oil change that took 5 hours when told it would take 1.5 -2 hours max cause they were busy which I understand. But then they gave me attitude for using a coupon from my Pep Boys subscription. Today- Chrsitian again as my technician, it was a quick oil change and tire rotation but when I got home i noticed the tires were not rotated. No trust in these technicians. Spend your money elsewhere!! read more

The only reason I gave this a 5 star is because of jayro. He didn't have to come help but he saw me struggling and went out of his way to get me started, even though he was busy working on other things. Thank you again my man. read more

Pep Boys - Tires Near Me - Redondo Beach, California

Now I know why I would always go to the ghetto for car stuff...customer service is better, here i felt like I was taking their time. The women behind the counter was rude, when I said "hi good morning" she motioned me to go to the other side didn't even look up, and even-though she didn't have a customer, had me wait as if I was wasting her precious time. Now this made me mad and in return I saw myself acting as rude as her in return. Only come here if you have no other option. read more

Pep Boys - Tires Near Me - Redondo Beach, California

I came here equipped with my own parts and oil (because I use synthetic) to get my oil changed and tires rotated . I tried to watch as closely as I could through the window in the waiting area but there was a station wagon blocking my view so I'm not entirely sure they used "my" oil or their own cheap crap. I brought in a case of Mobil 1 synthetic and usually have one or two bottles left over after I change it myself but when I asked for the extra bottles back, they claimed they'd use all of it. I checked my dip stick when I got home and realized the dumbass almost overflowed my engine with excess oil. The worst part of my experience, however, was the fact that the same idiot forgot to tighten my lug nuts after he'd finished rotating my tires. Fortunately, I took surface streets home and my tires didn't come loose and roll off my car. Jon had to bust out his tool kit and tighten them himself. Never coming back EVER, even for parts. read more

It was a several years ago so they are probably under new management but I will never go here again. I will keep it short otherwise I will relive my anger. My AC was not working so they recharged it and a year later I went back because my AC was not working again. They told me "someone" put the wrong freon in it and I told them if the freon is wrong that they were the ones that did it. The manager told me that they would not have put in the wrong freon in and and that I must have done it myself. I brought in my old paper work showing the work they did but he still accused me of changing the freon myself. read more

Pep Boys - Tires Near Me - Redondo Beach, California

This is the only pepboys where their motto, "pep boys does everything for less" lives up, which includes their terrible service. Went to this establishment couple times but every time i am disappointed with their lack of service. I truly believe that their service is comparable with service you receive at your local Wal Mart. Just imagine your days at DMV waiting aimlessly for your number to called, this Pepboys emulates such experiences. I hate to bashful, but I just can not stand any establishments where service is nonexistent and basic communication becomes simply lost in translation. Service grade: D Selections: B Overall: D+ read more

These guys told me when I made an appt over the phone that it would take 60-90 min to get my wheels aligned. I believed them because I had just gotten my tires replaced, so my alignment wasn't too off--should've been a quick and easy job. Because of their estimate, I dropped my car off and stayed in the area. They ended up taking over 3 and 1/2 hours to do a simple alignment. Keep in mind, I called to make the appointment just the day before, so they weren't swamped by a weeks worth of cars piled up after my call. I was on time for my appointment and am very disappointed in what is either a lack of efficiency, a lack of communication, or a disregard for customer time at the Artesia location of Pep Boys. I will be taking my business elsewhere. read more

So slow! Was told an hour and a half to do an oil change I'm still waiting 3 hours later. Looks like I'll save time and money next time by just doing it myself. It takes like 30 minutes tops to do this. read more

Requested alternator test. They informed me zero output from alternator. HOWEVER, they FAILED to inform me the alternator BELT was MISSING. Yeah, no kidding the alternator wouldn't have any output. Yet, they recommended buying a new alternator , despite not performing a valid test. I took it to a REAL mechanic who put a belt on it, tested it, and said the alternator is JUST FINE ! PEB BOYS IS WHOLLY INCOMPETENT ! read more

Wiper blades...check. Oil and filter...check. Headlight bulbs...check. Car wash, a wax applicator, and some hand cleaner...check. Fuzzy dice, and tree for the mirror...and check. After a couple impromptu roadies, my beloved Maurice needed an oil change, and some TLC. Done and done. I am not a lazy man, I work on the motorcycles and autos that live in my garage. They're people too..with names, personalities, and important jobs. I tend to like Pep Boys for the little things because it's close to home (in case I need to make multiple trips), they recycle used auto oils and solvents for free, and the prices are decent. Where I knock Pep Boys down a step is the layout of the store, the lack of helpful (true parts) people, and the complete idiocy of the cashiers. I have yet to try their auto shop, and would not buy tires there based on the brands they offer. I buy Goodyear tires, from a certified Goodyear dealer (or Costco), and that's that...but, when it comes to the various and sundries required for an oil-change, a small repair, or basic car cleaning (not a full detail, which I use high-end products), Pep Boys will suffice. They see me rollin', they hatin', but they will certainly NOT catch me ridin' dirty. Fools. read more

Went here a few times and I am extremely happy with the efficiency and helpfulness of the staff especially John!!! He is the service manager and has really helped me when I had car trouble. He wasn't trying to upsale or provide me a service I didn't need. Based on my experience he is a great business man and I would come back here any day if I'm having car trouble. That is important to me especially being a woman I don't want to be taken advantage of. read more

This store is a pretty good size store pretty organized but the downside is not enough stock on certain items i always come here first before going to other Pep Boys, Auto Zone or O'Reily stores. read more

I greatly appreciate the expertise and professionalism of technician Arnulfo! I arrived first in the morning so he quickly diagnosed my car's broken A/C system as a faulty evaporator. He told me it'll require an expensive repair at the dealership. He was right! I will definitely trust Peo Boys Redondo Beach for my future automotive maintenance needs. Thank you! read more

Came here to see if I could get my AC fixed. They wanted to charge me $1,500 I went somewhere else and was charged 70$ !!!!! That's crazy!! Do not come here!! read more