Regular visitor- come here for Med chicken sandwich, chicken club for lunch time. Good , clean and fast service. We usually sit outside and eat, if not hot. read more

Their Big Itallian is in dire need of Viagra... What used to be long and thick is more like a 12" stick or french roll and filled more like a hot-pocket like than a sandwich. Obviously the company is shinking the size of the bread. but when you do that, less meat and cheeze too Long gon is the Big Itallian. Long gone will be me with Subway now becoming a better value with their footlong. read more

Potbelly - Only 2-1/2" thick, that is pretty narrow - Salad Near Me - Gilbert, Arizona

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I always love their sandwiches and their Mac and cheese with hot peppers is great! But it's expensive to feed a whole family. When my hubs and I go and can share a sandwich and a drink it makes it a good option for us. The dining area is almost always empty with lots of seating. read more

Visited twice in the last 2 weeks and enjoy their chicken salad sandwich and prime rib steak. Food is good, store is busy but they are incredibly s-l-o-w!!!!! With a drive thru, tons of to go orders and people in restaurant they dont have enough staff. Their flow is poor, don't be in a rush to eat, you'll have to wait! Waited to have sandwiches made and then paid. Had to ask twice for our soup. I stood in front of the cashier as I knew he'd forget. He told me I need to wait a minute, he was so scattered brained. We've experienced his service before. Just wish it was better organized and quicker service. They had at least 5 people working, but geeze!!! read more

I am filing a complaint regarding the horrible customer service I experienced at the Potbelly location in Gilbert, Arizona on Market Street during the evening shift. From the moment I began ordering my food, one of the female crew members was extremely rude and unprofessional. She was huffing, puffing, rolling her eyes, and acting visibly irritated while taking my order. I remained respectful and simply asked how much it would cost to add chips and a drink to my meal. Instead of answering politely, she became even more rude and acted as if helping me was a problem. At that point, I told her she was being rude and asked if someone else could help me. Her response was more eye rolling and attitude. She made no attempt to fix the situation or speak professionally to me. Another employee who identified herself as the lead came to the window, but unfortunately, her customer service was just as disappointing. Instead of asking what happened, trying to resolve the issue, or showing any concern for the way I was treated, she acted as if she did not care at all. There was no apology, no attempt to make the situation right, and no professionalism shown. I ended up declining the additional items because after being treated that way, I no longer wanted to spend extra money there. I only kept the sandwich because it had already been made. The customer service from both the crew member and the lead was completely unacceptable, immature, and unprofessional. The staff appeared very young, and it honestly felt like there was little to no customer service training provided. Businesses should hire employees who know how to respectfully communicate with customers, especially people working directly with the public. I later called to try to speak with a manager and was informed the manager would not be available for another two days. This experience was disgusting and disappointing, and because of how I was treated, I will never return to this location again. read more

Great customer service. Wonderful crew that greeted me as soon as I walked in. Got my sandwich fast and easy. Will be returning.

I worked up an appetite while running errands. This Potbelly Sandwich Shop location was in the shopping center I happened to be in so I decided to give it a try. It was after the lunch rush at the time of my visit, so there were only a few people dining at the time. The restaurant was clean and had plenty of seating indoor as well as a few tables outdoor. Potbelly Sandwich Shop is a fast-casual restaurant. I placed an order on one end of the counter and pick up my order at the other end. The team member behind the counter was pleasant and helpful as I asked questions. I was a bit disappointed that they didn't offer any gluten-free bread options, but obviously was not a deal breaker for me. They also only offer three options for your sandwich: white, multigrain, and flat. I ordered the tuna salad (sandwich only) which comes with 100% albacore tuna salad, swiss, and your choice of toppings such as lettuce, tomatoes, onions, etc on multigrain bread. I was pleasantly surprised by the tuna salad sandwich. It was quite tasty and the ingredients seemed fresh. I will definitely consider Potbelly Sandwich Shop again next time I need a quick bite! read more

Potbelly - Inside - Salad Near Me - Gilbert, Arizona

I always forget how good this place is! Ordered a avo turkey sandwich, brocoli cheddar soup and a side of chips through the app for delivery. Food was great but my sandwich was a little crispier than expected. The soup is very rich and creamy! I crushed some of my chips into the soup and enjoyed the crunch with every bite. Must add to your list! read more

I hadn't been here in years, and had never stayed and eaten inside the restaurant before. I had only ordered on line and taken it "to go". I love their multigrain bread for their sandwiches! I was a bit confused on how to order, and that I was to stop at the area where they add extra stuff like lettuce, and other toppings. No one addressed me so I went straight to the register. After I was seated I realized my sandwich had no mayo or anything. I walked back up and told them my sandwich didn't have any mayo and could I please get some. One girl working drive through sort of rolled her eyes. Granted this was all my fault, but I was then addressed by the employee who took my order. She told me I hadn't mention mayo, and I had walked past the toppings area to the register so she thought I didn't need anything. I continued to tell her "My fault! My fault! It's all me" (which I told her when I got there I hadn't been there but only once before and ordered on line), but she seemed to want to make a point that she wasn't the one who made the mistake. Then....she said okay have a great day and called me honey for the second time in our meeting. Please don't call me honey unless you are a woman of mature age, such as my Grandmother, and especially not from someone who is less than half my age! It didn't set right with me, so not sure when I'll darken their doorway again... read more

I ordered a farmhouse salad from here and the salad was brown. Completely disappointed. I hardly ever go out for lunch but decided to and when I got back to work to eat it this is what it looked like. Needless to say I am Not going back there. Never received a salad that look this before from Potbelly. Where is the quality control???? So sad and kinda disgusting!!!! read more

Potbelly - Salad Near Me - Gilbert, Arizona

Poor customer service! Lady in the front with the purple hair was pretty rude. Asked for extra capicola but there's barely any meat on the sandwich. read more

Potbelly - Italian - Salad Near Me - Gilbert, Arizona

It's our first time here and the overall ordering system was really weird and we were really confused especially because the employees were rushing us and wouldn't make it clear how the ordering system worked. You pick your sandwhich and then go to the next isle and tell them what you want on the sandwhich. So we did and I listed the ingredients I wanted on it and when I got it it had mayo and hot peppers which I didn't ask for, so when we brought it back up being polite saying we didn't want mayo or the peppers the employee started arguing saying that's how it comes and I should have specified but when we asked originally he said let me know what you'd like on it. The sandwhich and soup were good but I won't come back due to the way they treated us and rushed us through the process (we also were the only ones there) read more

I'm always interested in trying different sandwich places so I figured I'd give potbelly a try. Restaurant was super clean staff was super friendly. The sandwich was tasty but I'm going to say I could not give this restaurant more than three stars because there was barely any meat on the sandwich. Little pricey too. read more

Potbelly - A Wreck skinny - Salad Near Me - Gilbert, Arizona

The sandwiches seem a bit small when compared to Subway sandwiches. Not sure why. Maybe they are more compact and the fillings came separately. I like that the tomato and lettuce were separate along with the pickle. Sometimes juicy or wet fillings make the bread soggy before I get it home. I am glad Potbelly kept it separate. Lettuce, tomato and pickles seem like they could make my sandwich soggy. When I ask for spreads or sauces on the side it sometimes makes my food bland. I thought that my sandwich tasted a bit bland. I would recommend that others not put their sauces or spreads on the side. That is, if they don't mind the spread or sauce flavor. It's good to try out the first time on the side to decide first. The service was quite fast and the store seems clean. read more

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We have had back to back bad experiences at this store. Used to be our go to for sandwiches but the last two visits were not good. The first one my husband's flatbread was so hard he could not eat it. He could only eat the filling with a fork. We went back after a few weeks to give them another chance. We asked them to not toast the flatbread to see if that helped. My sandwich was still rock hard and actually crumbly so inedible bread again. My husband's sandwich was missing the hot peppers he requested. So twice burned I guess means we will be searching for a new sandwich shop. Its a shame but its hard to shell out money and not get an even remotely decent product. read more

This is one of those places that we go fairly regularly and I don't ever think of reviewing. Let's change that. I've used the drive through once and it is pretty convenient, but we usually go into the shop. It's a standard Potbelly sandwich shop and they have the usual offerings from that chain. They can be fast or slow depending on the crowd, online orders and staffing. Once your order is taken, though, things move pretty fast. I've had most of the sandwiches and they're consistently served on fresh, toasted bread with fresh vegetables and warm meat, melted cheese. The cookies are a family favorite: either the oatmeal chocolate chip or the double (triple?) chocolate extravaganza are the popular ones. I like adding the spicy Italian pepper mix (giardiniera) to my sandwiches. The big sandwich can easily be split by two people. read more

Food was good and fresh. I would go back for a meal again. Wish we had a location close to our home.

3.5 stars. Love this place especially as an alternative to some other places. Knocking off a few points for inaccurate orders and when they are busy, the sandwiches can be made a bit sloppy but I usually overlook it and still prefer them over most sandwich places. They have a great special too which makes them a cheaper option. read more

Thanks for stepping things up Potbelly's! It's been a while since I've been back to this Gilbert location due to the poor quality and dirtiness of the restaurant but this recent trip has surprised me. Restroom was clean and the dining area was clean and picked up. The sandwiches we ordered were made like the first time experience at a potbelly's. Food was good and the kids meals were a good portion for my little ones. This location has a drive thru, private parking lot, and a few outdoor seatings. Individual room restrooms. Our family favorites are the pizza melt, a wrek, and the Italian. read more

Potbelly - Salad Near Me - Gilbert, Arizona

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Not sure what has changed, but Potbelly seems to be declining a bit. Mostly because the meat in the sandwiches seems to be less than before. In this case, we had a coupon for their pastrami sandwich. A bit less meat than I expected based on past experience with Potbelly. But in terms of quality, their sandwiches still appears to be superior to pretty much any other chain sandwich shop I have tried. Good flavors, appears to be fresh. I would really rate this 3.5 stars, but I can't get myself to 4. So I have to settle for 3. read more

chicken club made me wanna regurgitate it just so I could eat it again. Service was great and ambiance was chills.

Who in America can turn down a great BOGO offer for a sub sandwich?? NOT ME!! Got a notice from Potbelly offering BOGO last night and I was all over it! This fluffy girl loves her pizza subs! Want to give 5 stars but the last few times I have went their sandwich has not been up to par :( I also have no clue why someone would put MEATBALLS on a pizza sub! YUK! The vegetable soup is okay--not amazingly delicious--also keeping it in the 4 star range. What gets them 1/2 star more is the wonderful lady (wish I had her name!) who bakes the cookies there! They give you free cookies on your birthday and now thanks to them my bootie has grown due to my addiction!! They throw out those crumbs and make you crave their warm, melty chocolate chip/oatmeal 12 pack of mini cookies in the middle of the night!! What is REALLY GREAT is she offers to bake you cookies if you call before you come!! WHAT??!! YES! I said she will make sure there are cookies available for you if you show up on your way home from your "addicted to chocolate" meeting! Sorry Yelpers but BOGO is over today, but the delicious subs still remain. This yelper will be getting "her cookie on" later tonight with a nice mug of decaf! read more

Potbelly - DELICIOUS melty chocolate chip/oatmeal cookies 12 pack! - Salad Near Me - Gilbert, Arizona

Best sandwich in town. I imagine some of the low reviews may be because it's more expensive than subway but nowadays these sandwiches are easily worth the extra dollar or so. PLEASE NEVER CLOSE I LUV U POTBELLY!!!! read more

BLTA add mayo.... LOL. Look at the mayo. Do you need a magnifying glass?! I needed one. Sorry dry ass sandwich. Sandwich making is hard. First and last time here. Save your money. read more

Potbelly - BLTA - Salad Near Me - Gilbert, Arizona

I ordered from Potbelly and unfortunately my order showed up missing a sandwich. It seems like ever since Covid, so many restaurants and food service places just can't get it right anymore -- orders are consistently wrong or missing items. It's frustrating to pay for something and not receive it. I'm honestly not sure why this has become the norm, but I really wish at least one company could take the time to double-check orders and get them right. It's not a lot to ask. Disappointed. read more

As an ex-Chicago guy with my first visit dating back to '90 and the original Lincoln Park locations: I have seen this chain grow quite a bit over the years. No longer a small mom and pop shop, now this PE backed firm has expanded all over the country. Some locations are superb, some are average. None capture the warmth and quality of the original, but still better than most on the market currently. Food: Lots of options now, but the Wreck was my current and frequent order. Fireball is an excellent "In-app" hidden menu option, so give that a try. Cookies are always excellent as well! Only downfall is the massive drop in quality of the shakes. They are less ice cream and more milk. Sometimes I get one that is just watery, other times like today, it was just watered (milked) down. Couldn't even make out that it was supposed to be cookies and cream. I think I just need to stop ordering it, just not worth it. Overall: Great sandwiches, good soups and great cookies. Worth a visit! read more

Potbelly Sandwich Shop is a franchise chain that specializes in truly great made-to-order handmade sandwiches for takeout, drive through or dine in. My first experience with potbelly was at their Gilbert location near market square area of Santan. During covid, Potbelly was conscientious but strove to open their stores as safely and quickly as possible to allow customers to get quality sandwiches as needed. My regular order at Potbelly is the signature sandwich called "the Wreck" which is a monstrous and delicious layered meat, veggie and dressing extravaganza. The first thing I love about thier Wreck is that it comes hot. Yes, not a cold lame sandwich- no, this is nicely toasted sandwich loaf with warmed meats and fresh toppings. The Wreck meats are perfect for its lettuce, tomato and peppers drizzled with its awesome italian herbs and oil dressing. Additional to that, they have a number of other custom sandwiches that you should try as well. Plus they have a regular sides of soup which are homemade broths of chicken noode, veggies, and a chowder. All very good. They also offer meals with chips and drinks. But the main point here is that if you love amazing sandwiches, you like the option of having them hot not cold cuts, this is your sandwich shop. Love it. read more

Oh my... Where to begin? We kept getting the wrong order and we don't understand why the staff would lie to our faces about our order?!?! We ordered sandwiches with extra onions (we got 3 sliver pieces of onions). When the lady started our order, we reminded her to hollow out the bread before getting it toasted. The lady said *yes.* We got home, ... None of our sandwiches were hollowed out and toasted long enough... They all have bloody soggy bottoms. So disappointing, this spot is. read more

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We placed an order on the app tonight and messed up the order. We gave the store a call and the person working could not have been more helpful! Order arrived and everything was perfect! read more

Stopped by to try this today and had high hopes. Lots in the menu. I decided to try their gyro, lamb. They were out of flatbread so it was on a roll. The lamb was good, onions on point and the bread was toasted perfectly. That's where the positive end. The tziki sauce was so thin and did not pack the flavor punch that it was supposed to. All in all the sandwich was meh. I'll try again another time to see if it was just a one time thing. read more

Food is skimpy and staff don't take their jobs seriously I normally like potbelly sandwich shops but this one is def the worst one I've been to and never seems to get better. They have messed up my sandwiches multiple times and are pretty damn skimpy with the chicken. Not only that when I took my sandwich back because they messed it up after I repeated my order clearly multiple times, the girl who messed it up was saying stuff to her coworker looking like she was putting the blame on me. Def not very friendly or honest vibes at all. I also gotta mention when this girl was making my sandwich she was distracted having a conversation with a friend and kept asking if I wanted the wrong things on my sandwich assuming it was something completely different. Now getting to the portion part, a good chunk of my sandwich is literally bread and lettuce. There's barely even 3 lil pieces of chicken on half of it which is really disappointing. read more

Potbelly - Salad Near Me - Gilbert, Arizona

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I am obsessed with their Italian sandwich here so good and fresh. I recommend the medium size it's a perfect size if you really hungry. I drizzled a little bit of oil olive at home and it was fantastic. read more

Sandwiches are tasty and fresh. The unfortunate part was they were understaffed and seen in a rush and disorganized. They run out of broccoli soup and oh my God I'm craving a strawberry shortcake. I was told us we had to wait 30 minutes if we want one. The only reason I would go back is because the sandwiches were fresh and tasty. read more

Potbelly is a good sandwich shop with a big menu and great prices. The sandwiches are a little more hearty than Subway which is a plus. They serve both hot and cold sandwich as well. I also like that you can get hot peppers similar to what you will find in Chicago. They have a good number of toppings and dressings that add some variety to the menu. I will say the service is much slower than competitors, however from a taste standpoint it rivals Jersey Mike's in my opinion. They also have kids meals which is a nice touch. Overall, definitely worth checking this sandwich shop that now has several locations in the valley. read more

Potbelly - Turkey on Multigrain - Salad Near Me - Gilbert, Arizona

As a delivery driver, walked in to get my order, they say someone else picked it up 10 minutes prior. The order was only placed 6 minutes ago. Said I needed to contact the buyer to place a whole new order which would take 20+ minutes. Manager was snarky and condescending and said "looks like you're out of luck today." Safe to say I will never eat here. read more

Not good food at all. First time ordering from there and even a simple sandwich was good.

I have used the drive thru as well as dine in. Service is always quick and orders accurate.

Who doesn't love potbelly?! The sandwiches are So. Fricken. Good. I always get the chicken and cheddar 6in. sandwich with all the toppings on top. Put it on some regular bread and whoa, it's delish. Service was great. Tables were a little dirty, and no, the place wasn't busy when we arrived. There is ample seating inside and a couple of tables outside. The drive thru is a huge plus. Will be back for some moreeee. read more

This was my first time eating from this place. The food reminded me of Subway. I ordered a Wreck sub and small loaded potato soup. Very expensive and hardly any meat on the sandwich. The soup tasted better that the sandwich. However you only get a very small portion of soup for the price. I'm sorry but I was not impressed at all. Not sure if I'll try it again. read more

I love both the Broccoli Cheddar and the Pickle. Holy crap I don't if they are home-made or whatever, but their pickles were great!! Clean place. read more