I've been to Shakey's and love them but this was my first time ordering from the Chino location and I must say I'm highly disappointed with the quality of the pizza. Customer service was great and super friendly and quick to bring me car side service. I ordered a large pizza with sausage and pepperoni, but looking at it you'd think it was a cheese. It was almost one pepperoni per slice. Shakey's, be a little more generous with your toppings please!! read more

Shakey's Pizza Parlor - Large pepperoni and sausage pan pizza - Pizza Near Me - Chino, California

Everything was very good , the pizza in the buffets were constant and cheesy and delicious. Wonderful service everyone is very nice . Only thing is the salad bar got a little messy but that's the customers fault but this locations is definitely one of the best! read more

Just took my kids this weekend everything was great.plenty of food not like other places you have to wait. Nice clean place. Staff was excellent read more

Can never place phone order because they never answer the phone called 10 times and no one seems to pick up the phone they just turned it off read more

All of the food was delicious, but the fried chicken was the best fried chicken I've had. We went for a birthday party and was surprised they not only had an arcade, but an odor playground as well. The staff was very friendly and accommodating to the needs of the party host and it's group. read more

Poor service , takes over 1.5 hours to get a pepperoni pizza. The chicken wings are real small . Video games take the tokens and they do not like to give you back tokens for broke games. Dinning room is not clean , they make you clean your own tables. read more

The kids and I had to kill some time while Mom was at a Wedding Shower. We came in for lunch around 12:30 to munch before our flick next door. The place was decent but a little cramped compared to other Shakey's I have been to in the past. We opted for the buffet which is a good value. Pizza, Fried Chicken, Mojo's. What else can I say? The other items did not REGISTER with us so we left them alone. There was not a ton of variety. This location is not far from the (60) so getting back home was a breeze. read more

I want to give 5 stars to the quality of service Sofia/Sophia, Andrew and their manager Mr. Mendez displayed today. We came in for the later part of bunch o lunch and stuck around in the arcade room for a while. When we came out, bunch o lunch was already over for a while but nevertheless the place was super packed and more people kept coming in. I people watch and what I saw was a team of hardworking people trying their hardest to keep up the pace, get everyone seated, get the orders out quickly and with a smile. As someone who's worked in service industry I've seen people crumble under less pressure and/or simply start giving attitude when things like a party of 30 shows up without a reservation. Yet they held fast, kept the ship afloat and provided great service. read more

I ordered a personal pizza and half an order of mojos. It took more than hour to get my food. The pizza was not hot it was warm and not all the slices had toppings. The mojos were also warm and were a bit tough to eat. I would not recommend this Shakeys. read more

First time going here and had a great experience. Sofia was amazing, from start to finish. Not too crowded on the day we went but I made a reservation ahead of time to be safe since we had a large group. The food was better than what I've had at other family arcade places. I would definitely return to this location. read more

The worse shakeys food I ever had! We ordered the large pizza,chicken, & mojos.The only thing good and fresh was the chicken.the pizza tasted like it was made hours ago and the mojos tasted old and hard.Never coming here again. read more

I stopped by this shakeys because I was starving and pizza sounded great. I'm so happy that I stopped by. The place was clean and the staff was friendly. You could tell that they run a tight ship and I was very satisfied with the food. This being a franchise u would think the food would be ok by mine was really good. Whenever I'm in top I will be more than happy to stop by and get a bite to eat. I'm sure I will not be disappointed. Good business! read more

The place is not good as I remembered, the food portions are ridiculous for the price, the chicken taste terrible and pizza has barely any toppings and cheese. The place seems to be under new management when I asked for the manager this white chick that doesn't even seem to know what's going on came to help me after almost 30 MINUTES I requested to have my pizza to be remade and I asked to have mojos for recompensation and she said that they couldn't do that. It's so ridiculous that they can't even do the bare minimum and it seems that all they are hiring right now are inexperienced and unprofessional teenagers maybe that's why my chicken tastes terrible cause a literal teenager is cooking it. Whoever the new owner is they need to bring back the old employees. Just, to say the least, I will not be coming back read more

My family and I had a great experience here. The food was good and the service was even better. Andrew was great and was very attentive. He was bringing out orders while maintaining a very clean environment. read more

second time here, love this spot, it has a a good size arcade for the kids, very clean, and staff is really helpful and good customer service, we had came on a Wednesday for a last min bday celebration, they were going to close around 9 which we didn't know , but when we came we were helped by a staff member named sofia, she was very nice and helpful didn't make us feel in a hurry, made sure we were good and enjoying ourselves , cooks did there thing to, didn't take long, brought us all our food fresh and hott, definitely our new shakeys spot read more

Worst experience ever at a Shakey's. We came for a birthday and waited for over an hour for our food. Guest were sitting and waiting with no food. We checked several times and all we were told was "we are working on it". I'm the staff were rude. I asked for a fork since they were out on the salad bar. It took me asking 3 employees and 12 minutes to get one. The salad bar needed to be replenished which I asked the manager but it never was. The restroom was extremely dirty with used toilet paper on the floor and food in the urinals, again I brought it to the attention of the manager but it wasn't cleaned. The overall restaurant appeared dirty. Worst experience ever at a Shakey's. Will never return to this location. read more

The food is good and the service is fantastic. Sofia made my experience awesome and she was such great help. Will be coming back soon.

Bathrooms were dirty, it looked like it was a bar bathroom. Half of the games were broken and outdated.The playground outside looked old as heck. The pizza was disappointing as well. Won't come back. read more

We ordered the bunch of lunch, the food was cold and old! I told the girl at the counter and she said the potatoes would be refreshed soon. They never were. Overhead another customer request pepperoni pizza, because they were out, the same girl said, we'll bring one out soon. Again it never was!! Paid $68 dollars for terrible food and service. We'll never bring our kids out here again. Just terrible! If I could give zero star I would!! read more

Definitely want to give this location a five star rating. The location is in a great are with good business surrounding it. The facility itself is clean and well kept. The staff are warm, welcoming, and helpful. Of course the food itself is awesome. Their famous chicken and mojos is so delicious. And if you come during the brunch our, definitely try the Bunch a Lunch. Not all locations have it, but this one does. And all their food is warm and fresh. Their game room is a great size and they do offer prizes in exchange for tickets won. Will be back to this spot when I have my next craving. read more

Bad location. I order their special pizza and they gave us the veggie one. They said they ran out of ingredients and made a completely different order and refused to refund the money paid through their app. They blamed the apps and refuse to provide napkin and condiments after all the mistake they made on the order read more

I been to like 20 different shakeys in my life time .... THIS IS THE BEST ONE EVER! Food and staff !!!! Can't stop eating here no joke lol.

I order a large PCM to go which was about $50. The food was terrible and it also had a strange chemical smell. The pizza was obviously a cheap frozen pizza. Everything was horrible. I will never eat anything from Shakeys again. I wish that I could have gotten my money back. read more

I really hate giving one star but this is truly a disappointment. This what the second time I came here thinking the first time was just a fluke. I always order the PCM and their chicken for one is really small (see picture). It is also really dry, I don't know if the chicken is old and they just refry it but it sure tastes like it is. I talked with the managment the first time this happened but now I just think it's how they operate this location. So disappointing. read more

Shakey's Pizza Parlor - 3 of the 4 pieces of chicken. - Pizza Near Me - Chino, California

Updating my review because I've been coming here a lot and the food Has gotten much better and it wasn't too bad to begin with but now it is one of my faves for an AYCE fried chicken throw down with all kinds of hot and or sweet BBQ sauce throw in mojos and pizza and you better be hungry. I mean the chicken is great fried or baked you'll see. read more

Very bad service, I had to wait for help, because a small woman doesn't speak English, I'm not racist but I do not speak Spanish, I don't now why, you guys have people attending customers if they do not understand us? I had to wait 20 minutes for the pizza in the buffet, the vegetables were cold, the pizza was awful, the customer service is bad, the tables were dirty, and they don,t have anyone in charge of the restaurant.. read more

I'm a huge fan of Shakey's pizza and I've given this location two opportunities. Both times my pizza has tasted bad, like it had no sauce and was basically cheese and crust. Crust also tasted off, not your typical shakey's pizza by any means. Won't be visiting this location anymore. read more

I come from a Shakey's family. My uncles and grandfather worked at a Shakey's in Whittier for many years, and even after they did not work there anymore, it was the site of family gatherings for many years. When my grandparents sold their home and moved to Ontario, less, frequent gatherings took place at this location on Philadelphia. This place works for getting together with large groups because there are long tables. If you grab a couple of them, all of your aunts, uncles, and cousins might fit. Shakey's hasn't messed with their food much over the years. I will say that I don't think mojos are as delicious as they used to be, and it's not just this location, but everywhere. But the chicken is still crispy and the pizza is still delish. I've also come for "Bunch a' Lunch," which is a great deal at under $12 for an all-you-can eat buffet. There is a small salad bar, three or four different pizzas, pasta, fried chicken, baked chicken, mojos, and I think some other stuff. You might have to dig for a drumstick or a wing, because they go fast, but the employees keep the buffet restocked and it doesn't feel like things have been sitting there for too long. There's lots of lower ratings for this Shakey's, but it gets a solid "4" in my book. read more

Love it here! Always come with the kids absolutely amazing!!! Food is great! The kids enjoy the games here never had a bad experience:)

Horrible experience they cancelled my order on a pickup order. I drove all the way to only be greeted by two rude young women. I should of expected this when placing my order they were rude and not helpful with little to know knowledge. I hope you can train your staff better. God bless. read more

I love Shakey's and their food, but I just witnessed something so terrible. The food buffet closes at 2:00, and my family arrived at around 1:45 and asked to purchase buffet, and we were told no. So we continued on and got lunch, and at 2:30, a worker comes out and throws away every single tray of food, and multiple pizzas. They willingly, threw away everything in front of the dining area, in front of all of the customers. I felt hurt knowing that so much was going to waste. My family would have willingly purchased lunch, in which we could have AT LEAST, took some of it, especially because there is 7 of us. I'm just truly upset at this, because I'm sure it happens everyday. Prolly will come back for Mojos tho. read more

Came at 9:30 on a Saturday and they were CLOSED. Had a party for a birthday and the workers and manager were looking at us from the inside. The manager finally came out and mentioned how they close a hour early because they have slow business. Okay but your website says 10:30? Google says 10:30? Yelp says 10:30? THEIR HOURS ARE FALSE ADVERTISEMENT. Very low budget and lazy if you leave it up to me! read more

Whyyyyyyy did I choose to come here??? This place was the wish when I was younger... now its deplorable. First, there floor is littered with trash, unclean tables left to sit (I had to actually hunt for a clean table) and as go to the front asking for to go cups since the plastic ones they handed me had a oily film all over them, I see a girl come from the back stuffing what looked like fries in her mouth as she walks to the front register. as I'm sitting waiting for over 30 minutes for my food, some dude comes up to me with a flat of strawberries asking me if I want to buy some. This place is garbage, wish me luck that I don't get food poisoning from my 40.00 frozen pizza. read more

Wheeee went here yesterday. 2pm which was my first meal of the day. Currently suffering from food positioning and recovering. Omg I won't be coming back here any more. read more

This Shakey's is bad. Been here twice and each time it was bad. First time there was barely any sauce on the pizza. We sent it back and they gave us a new one so good on them for trying to make it better. The second time which was today, was just as bad. The pizza was undercooked and it looked like they put a bunch of old slices of pizza together and made one. Just look at the picture. Then when we went to ask for hot sauce and jalapeños, they said they'd bring it to our table. Waited 10 minutes and nothing. We went to ask again and they said they'd bring it again. Waiting 5 minutes then it finally came. However they brought so many jalapeños and so much hot sauce that there was no way we were even getting through half of that. I hope they don't seal it off and re use it later. Definitely not coming back to this shakeys and unfortunately it's the closest one to me. read more

Shakey's Pizza Parlor - Pizza Near Me - Chino, California

The pizza taste weird and the the restroom was flood and peep was coming out of it when we ask them for help it took them 10 minutes and more and it's not that bad but this is my opinion read more

First time going to Shakey's ever, and I really can't see why all the negative reviews on here. The place was so clean, bathroom was so clean, and the food was perfect. Definitely coming back. I had to give them a positive review after seeing all the terrible things people had to say. I guess you just can't please everyone, and some people are just way to picky.. smh. Shakey's you're doing a great job! read more

More than half of the games are broken and the ones that aren't marked as broken will eat your tokens without doing anything. The air hockey table is damaged and doesn't slide the puck at all. The prizes are cheap plastic knockoffs that aren't worth the tickets. No one will ever be able to gather enough tickets because the games don't actually work. On to the pizza, it's sub par at best and not even fully cooked. How hard is it to properly bake a pizza? I'm surprised people still come here due to the low quality of food and no redeeming qualities. Disgusting. read more

Ordered pizza today, got their before time. Was expecting a great hot shakers pizza and mojo meal, but ended up with a cold meal. Horrible service! Shakeys has standards, this is far south from the standard you can go. Dissatisfied %100. read more

Probably the worst quality food I have put in my mouth in the last 10 years. Absolutely nothing fresh. Absolutely everything full of preservatives. Absolutely horrible ingredients. And horrible taste. Nothing here is healthful for the body. It basically tastes like you are eating cafeteria food in the worst school district in the United States. Service was also horrible. Employees completely ignored our request for help. Will never come here again. read more