Awesome customer service, always cheerful. Great communication and the staff makes you feel at home. It is the Starbucks my family chooses to go to when we come into town. read more

If i could give this starbucks 0 stars I would. They charged us for two extra food items. We waiting nearly twenty minutes for two iced coffees and two pastries. Our drinks WERE HORRIBLE. Had to throw them away. We couldn't go back because we were going to be late to work because we had to stand in line TWICE to get a refund already. Horrible horrible horrible. Will never go back read more

I'm an avid fan of Starbucks & I will admit this is the first time I have had an issue with the actual coffee. Unfortunately I didn't notice until I had already driven 30 minutes to my work... I had coffee grounds at the bottom of my coffee. And not like a few that I could just ignore but enough that I was continuously sucking it up my straw (see photo). I expected high quality coffee & received a coffee that a novice would make. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Love Coffee!, Friendly Drive-Thru This location is ALWAYS packed with a line of cars but that never scares me at this location, they are super fast and friendly! read more

Well after a slow start up my Starbuck's gets great reviews. Oh, and BTW Starbuck's finally got it right for those of us who want a decent, fast, bread free breakfast. Their new egg bites are the best!!! Two for over four dollars but 170 calories. Served very cute for those of us on the move. Egg white bites are also good but my fav is the bacon cheese. What a great accompaniment to my morning ice coffee. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Didn't allow me to put up business cards for pet sittin, but all the other Starbucks in Scottsdale do? Www.ArizonaHappyPaws.com read more

This is the closest location to my home but this is a Starbucks I Avoid!!! Having worked for Starbucks for many years in Washington state my addiction to good coffee runs deep and I am Very Familiar with how customers should be treated! This location is the Worst I have ever encountered and I vow never to support that location with any of my revenue. I went in for a pound of coffee and had it ground for a cone filter. Next morning opened the bag to find baby powder fine coffee. I went immediately to the store and asked to exchange it and have it ground again. The partner at the register was unhelpful and at first wanted a receipt but I stated I didn't have it plus I only wanted to get another pound not cash. She accommodated my request but with obvious unpleasant attitude. Next morning same baby fine powder to fine for my machine. I return again...trying to be pleasant I suggest that perhaps they need to recalibrate the grinder which can get off after time. The shift supervisor exchanged the coffee but Refused to Grind it because apparently I'm difficult to please!!! What!!!! When I managed a Starbucks I would have 1. Apologize for the inconvenience of coming in several times! 2. Grind a bit made sure it was correct with the customer then grind the pound. 3. Offered a cup of brewed coffee while they waited!! That was in the 90s when they really Trained Baristas now it seems sadly that Starbucks has lost it's Soul for Service. Very Sad example of that is at this location for sure!! Drive on to the Thunderbird location which is better. read more

I absolutely love coming to this Starbucks. The employees are always friendly! Especially Peter; Peter goes out of his way to make personal connections with his customers. He will remember your face and treat you kindly every time you come in. Overall the staff provides a great welcoming environment! read more

My Happy place before work in the mornings! Great customer service. I definitely recommend stopping by this location and getting a coffee. You wont regret it! read more

Starbucks - The BUISNESS Such kind workers and fast service. - Coffee & Tea Near Me - Phoenix, Arizona

Meh. I only go to this location while I am at work because it is within walking distance. If time permits, I swing by the new location on Thunderbird and 19th while I'm on my way to work. This location is consistent and I never really have a long wait. However their customer service sucks. They aren't very friendly and get irritated when you ask questions. I was in there today and while waiting for my tea, I witnessed some employees screwing around and put cups on top of their heads? What are we, 5? They're lucky I work in the plaza and that I get flourished with gift cards, otherwise I would go elsewhere. Forever hoping a Dutch Bros or Teavana opens close by! read more

Came in needed a hot coffee at 6:30ish under $4 they got it made in less then a minute and were the most enthusiastic people I've ever met great great place highly recommend read more

This was my 3rd time coming to this location in about a year. I came with my friend Jess after a movie. We both got the caramel brulee frappucino. She got the chocolate croissant & I wanted to try the vanilla bean scones but they were out, again. So I got the marshmallow dream bar & iced lemon pound cake. This was my 1st time eating outside though. The tables were all a bit dirty but it was a nice day to sit outside & chat for a lil. I docked a star for being out of stuff & the outside tables being dirty. read more

Painfully slow. It's not okay to be slow during the morning rush. The cashiers could get customers through quickly but could not serve quickly. Communication between the staff seemed lost. The woman at serving counter asked what I ordered 10 mins after I paid. She had to ask someone to get it started, so I'm glad she asked because it seemed as if no one knew I even ordered it. Not sure if this is what it's like going through the drive-thru but I don't think I'll be returning. read more

I'm never really impressed with their baristas but the location is super convenient. My biggest issue is when I went to get a coffee today. I decided to switch it up because my app has been telling me that I've had a reward for over 3 weeks now. What a great way to start my morning! I drove there in my jammies to start my wonderful day with a fancy coffee. However, Starbucks changed their rewards and I only got a few dimes off. I still paid over 5 bucks for my drink! I was very confused... and Angie was very smug. She told me that the rewards changed Tuesday. That's dumb! Then, why have i had a reward for weeks? She was very unprofessional in her response of "I don't make the rules." I didn't say you made the rules, ANGIE! You may not make the rules but you are there to provide good customer service which you failed to do. Starbucks app was deleted and this one was uploaded. read more

I'm giving a 2 star review because I have had some pleasant experiences at this store, but my most recent ones have caused me to stop coming here. Since I work at Starbucks, I understand the rushes especially in the morning, but I do not understand harsh demeanor towards someone who is completely understanding. I recently got here around 9am, placing my order of 4 standard drinks 25 minutes prior to my arrival. When I get to the window, I have to keep reminding the barista after each drink she hands me that I have more. After about 6 minutes, I finally have 3 drinks, to which I say I am just waiting on one more. She goes on to say that I keep "adding" drinks onto my order, although I had ordered all 4 of them in one mobile order. Her and another barista proceed to talk back to me claiming that I keep changing the number of drinks. Their tones got harsher as I stayed at the window. I kept saying that I had one more drink I was waiting on, but they claimed I already got all 4 drinks when I only had 3 in my car. Finally, they managed to find one of my drinks thrown away, which is why the label was missing. That drink was a Sugar Cookie Almondmilk Latte, but what I found out they gave me was just a plain latte with regular milk when I tried it later. Not only did I get talked back to numerous times, but I also received at least one completely incorrect drink. read more

If you hate people who are really cheerful early in the morning, do not come here; it is staffed by the brightest-eyed and bushiest-tailed baristas I have ever seen. For me, at least, the positive and pleasant interaction with other humans is as much of a pick-me-up as the coffee. I can't speak for the other patrons. Otherwise, a Starbucks is a Starbucks is a Starbucks. read more

I'm not a coffee person so I always end up getting tea. But, place was quiet, clean, and friendly. What more can I say - it was a Starbucks?

Customer service was good but didn't exactly get what I wanted. Just be sure to confirm your drink before you accept it and drive off... cause if not you'll be a bit upset that you spent that money on it. read more

Shout out to Brandy and the team for making my experience awesome. Super friendly and helpful. Green tea matcha latte was perfect! Never been to this location but highly recommend read more

Had the best experience at the Bucks tonight. Got two drinks for my friends who were with me and we sat and talked with Maestro for a few minutes. Such a funny and relatable guy! I wish there were more of him around. Highly recommend! read more

Apparently I'm not the only one. This place is dirty. I was standing with several other people that commented along with me at this place was filthy. Maybe next time you visit here you shouldn't go through a drive-thru. You might have a better understanding of what's going on . gross! read more

Today was very upsetting going to this Starbucks. I understand it gets crazy during the holidays, let alone Christmas. However, the employees working on Christmas could have handled this situation A LOT better. I ordered over the mobile app because I figured it they would've been crazy busy and this would've made the process a whole lot easier. So I ordered at 4:10pm and it was supposed to be ready at 4:17pm. Mind you, they closed earlier today due to it obviously being Christmas. So I went to go pick up my three drinks and food and see the line was practically to the other side of the parking lot where sprouts is. I was shocked but assumed I could go inside to quickly pick up my TO GO drinks and leave. Turns out they closed the lobby completely. I called just to clarify I have to pick up my mobile order in the drive through, no one answered. So considering I already paid for my drink (and my sister paid for hers and I was also picking her online order up) I had to wait in the drive through. No problem! It's Christmas, what do you expect? I sit in line for almost half an hour and at this point I am parked right in the drive through, right as you enter, SO CLOSE! That's when I see three Starbucks employees come out carrying those chairs they have on their patio and set four of them right in front of my CAR. IT WAS 4:45pm!! When I had rolled down my window and politely asked the barista how I would get my money back from my mobile order, she said "I don't know maybe call Starbucks" and walked away. Wow. They had another 15 minutes before they closed and they cut off I would guesstimate about 15 cars behind me. I understand it's the holidays and the employees want to be with their families BUT they handled this situation horribly. Very truly disappointed in this Starbucks considering I have been coming here for years. I paid for multiple drinks and food almost an hour ahead of time and NEVER got them. I know what it's like to work on Christmas and in customer service and I know they've probably had some rude customers today so I'm sure the baristas were overwhelmed but I truly felt the need to do this review and I have never reviewed anyone before so I just hope we can all do better. read more

Employees are wearing mask but not gloves?? Handing out wet drinks with bare hands? Isn't that going to cause transmission of the virus? CDC says most infections are from touching something and then your face. read more

Let's make this short and easy. Walked up to the register no one greeted us. 4 partners were in a conversation, looked at us and continued with their conversation. Finally after i made contact with one of them they took my order with minimal interaction. Waited for my drinks. Girl on bar slide over drinks across the bar without calling them out. No name // no drink label. She was still in conversation. When did work place become all talk and no work? Btw. Only that one girl on bar had an apron and sh made my ice coffee wrong. She was too busy talking for me to correct her. Please get better employees. Better people need jobs read more

Love this place in the morning....they are friendly.and great to work with and never get my drink wrong.

Love this Starbucks! Here every other week for a Bible study. Peter is the best barista! Really caring, super attentive to detail and amazing memory! read more

I love this location. My drink has always been ON POINT! And the drive through is the fastest Starbucks drive through I've ever gone to. I like the location even though its a little bit off the road. They have a cute little patio, and a nice (typical) interior. The girls have always been friendly here as well. I wish I lived a little closer to this one. But its always the one (out of the 5 I pass) I stop at on my way to work once to twice a week. read more

The coffee is great, it always has been, especially when you get one for free! I'm very pleased I get to enjoy a salted caramel mocha hot AND iced. Although, the outcome had turned out for the better on my end, I'd much rather they got it right the first time. The staff this morning weren't exactly starbuck standard quality staff. They normally greet you; and believe it or not, when you order they actually pay attention to your order. You'll even here a, "thanks for coming!" on your way out.. Well, not this location. Happy Monday! read more

Ummmm... can I please get some iced coffee with my soy milk? Two times in a row that I could barely taste the coffee in my drink. The quality of drink is not worth the long wait in the drive through. The wait in the drive thru is always lengthy. If I ever visit this location again I will consider bringing a travel size board game. read more

Been to this location twice. Both times my order was incorrect. The second mistake was worse than the first. The staff appears amateurish and unsure. They all look lost. read more

I hate writing a bad review... The last two times I have gone through their drive through I ask for an Americano with 2 inches of steamed half-and-half... Both times I get my beverage and I'm halfway home and realize they have not put a drop of half-and-half in. So I drive back to walk inside to tell them. And they do offer an apology.. Not one time did they offer to comp my drink even though they've wasted about 15 minutes of my time getting home and then getting back just to get my half-and-half. Not only that but the second time I tell them, they continue to make about seven drinks before they get to mine... The people seem nice but as far as customer service goes I give them 2 stars read more

seriously the slowest drive-thru with the poorest customer service! I am lucky if my drink is ever correct! Guess I am the fool for coming here every few times in hoping that they have improved! Another fail on July 3 at 2:37 PM :) read more

Some of the best service of any Starbucks - reasonably fast with an upbeat smile to help start my day on the right foot. Has some of the "local" coffee shop vibe to it, even though it is a chain. read more

They have friendly staff but can't seem to really follow direction. If someone is asking for something specific weather it be Iced, light iced, sweetened, unsweetened or perhaps 7 scoops instead of 3 you should do as asked. These drinks are not cheap especially when you order them every morning (it starts to add up) I find this very offensive that when I asked for my drink to be made a certain way I get it the way you want to make it. This happens at least 3x a week with this location. Make the drinks how they are ordered and not how you'd like too. I get that you a very busy but you are also busy because of the business that we bring to you. read more

Really good service and coffee. My sister and I both tried hot hazelnut macchiatos for the first time. The weather was basically right in between hot and cold so we had a hard time figuring out which temperature drink to get. Our stepmom got a java chip frappuchino and after taking a sip we almost regretted getting the hot macchiatos. But then after sitting with the decision for a little bit (and taking a few more macchiato sips) we realized that our drinks were about as good. They stop brewing decaf coffee after 12pm so we had to wait a little extra for a pour over decaf but we spent the time listening to music in my car. On accident at the speaker, the barista said "just pull up and your drinks will be here" and I accidentally said "I can't wait to see you." It was a slip of the tongue and I was slightly embarrassed to pull up. But I'm over it now and drinking my drink from this great Starbucks. read more

This is the only Starbucks that treats their customers with a great attitude and great smiles, I got a grande white mocha frap and it was super fast and friendly, I enjoy the drive thru, when I get a break at work and want something cold, this is where I come to..good job guys!! read more

I have gone to this location many times because it is very convenient and I always order a triple espresso with caramel drizzle. I feel that this is a very simple order and not a soul in the world would be able to mess it up. Apparently, I was wrong on multiple occasions. Yes, it is my responsibility to let them know if my order is wrong but I think that someone who gets a triple espresso wrong multiple times shouldn't be working at a coffee shop. Not only that, but each time I have received two shots instead of three. I'm never going there again. read more

Quick, friendly, consistent. Never any problems here. Usually have the pastries in stock aND drive through lune moves fast. Thanks!

The drive thru is always pretty pick quick. The blonde woman with the glasses that works the drive thru window in the morning (usually Fridays) is always very nice. I probably go about one or two times a week to this location and she's started to remember me. read more

I came for the grate coffee and they forgot to put the sweetness, and the patio it was dirty , and need an update. Looks just like a table in a dirty sidewalk. And they wear a table of guys making a big noise playing dominos. read more