My husband and I have been shopping at two grocery stores for a long while now, Superior in Covina, and our local Albertsons. Superior just doesn't carry some of the items we buy regularly, so the double stops are necessary. We been fairly satisfied shopping here due to the lower prices on fruits and vegetables. Understandably, this chain cuts corners to be able to provide the discounts. You wait three times as long in line, customer service is less than great, and parents tend to let their kids get a bit too out of hand here (I have several examples to share), amongst other outputting details that we're willing to deal with to save money. This morning at 11:20am, Saturday August 1st, we encountered a staff member that could use a reread of the customer service handbook (if this chain has one). Before entering the store, my husband grabbed a shopping cart from the cart returns outside. Our cart had an empty Starbucks Viviano smoothie cup inside, left from a previous customer. My husband took the cup from our cart and placed it in the next cart. In this split second, we thought nothing of it and moved on towards the store. An angry staff member approached us from the parking lot where he was gathering carts, an older man who seemed to have had a stroke perhaps since his speech was impaired and difficult to understand. He was furious that my husband didn't take the time to walk someone else's empty cup to the garbage! This Superior staff member told us next time this happens, take the trash to the garbage can. Bewildered that the staff member didn't realize that this was his job, not ours, plus his aggresive attitude left me completely speechless. My husband simply said, "Not my trash buddy", and we walked on, as he continued to call after us. How did that guy get hired? We don't expect a shoeshine shopping here, but this guy was a nutcase, who wants to deal with staff like this? read more

It's January 4th and me and my family decided to get a rosca de reyes , we all ate and started cutting the bread when we noticed there was no kids in the bread ! We were all upset and called to see if we can get our money back , good thing they said yes but the lady said that they didn't put kids in the bread anymore ! But that's the whole tradition we're upset because a family tradition was let down . Not coming here again . Sorry read more

This location is part of a mid-sized chain of Los Angeles area supermarkets. What is exceptional are the produce prices. The emphasis is on fruits and veggies that you would often see in Hispanic/Latin cooking so the selection may be a little different from what you may be used to from the nationwide chains. So if you're looking for low prices on avocados or can't find jicama or squash blossoms at your local market definitely make a stop here. The bakery has really good and amazingly inexpensive cakes. If you are a bit particular about color combinations be specific. Day-glo combinations seem to be the preference, but just request the desired shade, there doesn't really seem to be a problem. I can't forget to mention the tortillas and by that I mean get the store brand. They are always fresh and yummy because they are made right there. Even if you don't think you like corn tortillas, try them. There is nothing better than when one is freshly made. The store brand tortilla chips are also very good. But as a note, if you like thin chips, these probably are not for you. Superior can't really compete with your standard grocery chain on everyday prepackaged items. In that reagrd they are rather limited in brand and selection. So, at least for me, I wouldn't say you could get all of your groceries there. That combined with having to bag everything yourself makes them lose a star. Overall though, a great place to shop. read more

Love the fresh produce and amazing bakery! As soon as you walk in you smell the delicious fresh baked bread daily! The store is always clean and very organized, you can easily find what you're looking for. read more

I'm giving this store one star for accusing me of trying to steal a piece of bread. I understand this store has a lot of thieving due to the location. That being said, don't assume because you see a person of a certain race of trying to steal a piece of bread that has been sitting out since yesterday. It's not even worth stealing, especially when I spend money in this store. Superior, you can have your hard bread and terrible security. read more

A cashier named Teresa. Cashier: 1516. Completely miserable to say the least, clearly hates her job and didn't want to be there. I get it, today maybe wasn't her day, understandable. BUT!!! She shorted us $2 of our change, my mom did not even walk away from her when she told her that she forgot to give her the $2, that even the receipt said she owed us. She ignored my mom and told me directly that she would have to call her manager to do an audit, I told her we can wait. I found it very rude that she didn't even acknowledge my mom because she spoke Spanish. She made it seem like she did not speak Spanish when she clearly has a cactus on her forehead. No words came out of her mouth after I said I would wait for her manager to do the audit. She opened her register, gave the $2 to my mom, did not even apologize or say have a good day. NOTHING!! What ever happened to customer service? Also one more thing, be more polite to the people that help keep your business alive, Spanish speaking customers!!!! Worst experience ever. read more

Scam prices, fake advertising on every product, ones you read a very small letters on the bottom it says you have to buy too many in order to get that price, it is ridiculous. Look at you receipt at the end and you will see. read more

The produce is excellent here and the price can't be beat. They also have bulk grains, nut butters and cereals. Some of the shelf groceries are better priced too. Definitely worth the trip if you like fresh veggies at a good price. And yes, the store is clean and great customer service too. Didn't even have to wait too long in line!! Exceeded my expectations read more

Only come here because of the reasonable prices on vegetables and fruits. Dont really care about their low quality meats. Used to do all my grocery shopping here until 2 occasions that ive gotten meat that was slimy and stale smell to it. read more

Went shopping there this morning. Got my car broken into. No response from the store. When I brought up the issue to the management he was syndical and rude. Security is always on the phone or talking around but to never doing his job. read more

Gross. Just gross. I wish I could give zero stars! Flies everywhere! On one occurance, I went there to grab pan dulce for a small meeting & I walked right out as soon as I saw multiple flies INSIDE the display & sitting on the bread. Bleh. read more

went to get a few things at superior in covina and the cashiers name was teresa she was absuletly polite and very helpful she also helped someone in a wheelchair out when she was on her break the day before as I was there... read more

Used to come here for years, just for the bakery and the fruits/vegetables...Something has changed in the bakery, the pan dulce is dry, not flavorful and definitely different than a year or so ago. They either changed bakers or recipes...something is up...used to come from a pretty far distance just because it used to be so good. Too bad... read more

This Superior is always clean, which is a good thing for discount grocers. I like how they are starting to add bulk foods and spices in the little barrels, kind of like WinCo and Sprouts and Henry's have. Produce is always hit and miss here. Sometimes they have a lot of it, and sometimes they get cleaned out before you get a chance to get to the good stuff, especially when it's on special. Big plus for me is that they always seem to have this garlic teriyaki soy sauce that no one else ever seems to have! Plus, they carry Goya products, which is outstanding! read more

It's a decent place for all the local neighborhood. Their prices aren't bad at all, and their grocery as well as their products are always fresh. Keep an eye out for their weekly ad since you can get the best deal on certain things in the store. read more

Just stopped in to get some mayo. When I got to the register with my 3 items I was over-charged for 2 of them. The mayo was a good price but only if you bought 2--couldn't see that part of the sign because it was covered up by the tall stack of mayo jars in front of it... I told the cashier to just take it off. I also told her that now I remember why I haven't shopped here in years... When I got to the car I noticed that the coffee was $1.00 more than the price on the sign also. I can only assume that you had to buy multiple jars of it too. I didn't go back in to take it back and won't be going back to the store anytime soon. A lot of shoppers are buying carts full of food here and probably don't even notice that they are being over-charged at check-out. Not a good way to run a business. read more

Great place to get fresh and very inexpensive veggies and fruits. The meat selection is OK. Doesn't sell higher quality (i.e. expensive) cuts. Lots of Mexican / Latin American food stuff, as well as American canned goods, cereal, sauces, etc. I mostly come here for the produce, though. read more

This place is super cheep for meat and produce.

Superior is a good choice for grocery shopping. The bakery area smells delicious. Only downside is having to bag your own groceries.

Vegetables are cheap..lot of options...pastry here is very cheap and tasty as well. Only thing I don't like here is meat...ample parking space... read more

Been shopping at El Super for a long time but went to shop at Superior today. Everything looks nicely displayed. They have a TON of meat variety, more than El Super for sure. And their cakes are good also! Found our new go to market. read more

This cashier named JOSIAH is really fast at his job. Very careful and really quick. It looks like he puts effor and really is a cashier with dignity, very nice. If you ask me he should be more than a cashier. Someone that quick and careful should be paid what he deserves! :) AWESOME! read more

I stopped coming to superior because of their quality and things where never organized or stocked. Oh man has that changed. New manager came in and changed all that. Fruits and veggies look really fresh and everything is very organized. I am now a superior customer again. They have variety and no matter where you are in the store everything looks amazing. read more

my sister and I got sick from superior twice. Vomiting and diareha all day. Once from their sea food salad, and another time when we bought marinaded taco meat. Theyre meat market isn't clean, and I don't recomend anyone buying their contaminated meat. read more

I had started to go to this market once a week, but after the last two times, I probably won't go back. There is no place to park bicycles or anything to lock it to. There are "security" guards hanging around in the front, but I don't think I would trust them to watch anything. This is actually the focus of this review. I lock my bike in front of the adjoining business to the West of the market. During the time it takes to lock up and walk to the entrance, I can hear the guards conversing with each other and, I'm guessing, either their friends or some of the locals. The language coming from the one guard in particular is very unprofessional and I wouldn't think that it should be condoned by anyone who is paying him to secure their establishment. I was there on Tuesday, September 26, 2017, at 2:25 P.M. The guard in question is a heavy-set Mexican fellow. Every sentence had to involve the F word at least once. There are families, women and children entering and exiting near him, and personally, I would not have him anywhere near the public. I'm not sure how or where he was brought up, but someone dropped the ball on teaching him manners and respect. The other one was an older, slight of build, man. I hardly heard him say anything as he was glued to his phone as I entered and in the same position when I exited. If this were my business, I would like to know what is going on when I'm not around. These are my observations and are intended to help your business prosper. I have had my own businesses for over 30 years and I now do business consulting with businesses throughout the USA. Good luck. read more

i usually always do my grocery shopping at the Baldwin Park location which is great, however today we decided to try this location and i must say the meat department has the WORSE customer service!! the guys are rude, had no kind of order as to who was next we all had numbers but they couldn't get it right, i was 7 and they served 12 B me!! my mom was so mad by their lack of respect she decided not to get our meat there after all, specially since the man helping her clearly spoke the bare minimum of English and still pretended not to understand her Spanish!!! produce, bakery and check out were another story we had a very friendly cashier ;) we will def not b back to this location though. read more

They have the best Panaderia and make fresh pastries and pan dulce daily. It always smells good and tasty!.I like to have fresh pan dulce with hot chocolate on a rainy day. plenty of parking! read more

So this superior is horrible waited in line for like 20 min lines are packed and only 3 registers open when they have like 12 of them horrible staying away from this one next time step your game up superior smh read more

I was stopped from trying to make a smart shopping list detailing sizes, prices,@ and location of items. I guess I cant feed a family of 6 on a budget read more

Rude , unfriendly and cashiers on top of that dont even say thankyou ! Everything is priced very reasonable and the quality is good but their customer service is terrible ! There is trash all over the parking lot as well which is disturbing to a customer to see !! read more

Tired of coming to this place never have enough cashiers need to wait 15 or 20 minutes to get cashed out two lanes open insane amount of people management just standing around find it ironic that the message on the radio system says let us know if something is wrong well if they can't see it why tell them oh yeah and make sure you look at receipt cause they love to charge twice for things and prices are sometimes diffrent than posted and to get money back they have ti call rude management read more

This has got to be one of my favorite grocery stores to go to on a weekly bases. I am a student at APU therefore this grocery store is close by to me and the prices are amazing. As a college student I am able to afford all my groceries from their. Not to mention the employee are all very friendly and in fact, once when I was looking for an item the store manager assisted me and was very helpful. Got to say great store overall with great deals. read more

I recently started shopping at this store again and have noticed some great improvements, from cleanliness to fast checkout. I used to have to wait in line for about 20 minutes and now I pretty much just walk up to an open register. The produce section of the store is always clean and well stocked. But most of all I love their carne asada. Most definitely will continue shopping here with great prices. read more

My husband and I went to purchase some sweet bread from this store and an associate by the name of Bernadette was just in a bad mood or we do not know why she was slamming things everywhere, my husband clearly said excuse me in Spanish "disculpe" to the associate and she clearly knew we were talking to her and she ignored us right in our face, not just a whatever ignore, she had this attitude that should never be in customer service. Seriously if she doesn't like working there then get out! Such a horrible experience. read more

Recently went in, about 2pm. Employees gossiping about each other. Brought it to store managers attention. He i believe his name was Aldo was very rude. Long lines. Dirty store. read more