cashier was rude. food was okay. it's a taco bell. don't expect much. odd location so just be aware of that!

You should probably teach Monica how to treat customers. She gave me 2 hot sauce. Asked for more she gave me 1 more i asked her if I can get a little more. She grins grabs a handful of probably 20 of them and tries to give them to me. read more

OK it's been about six months since I went to this location because every time I've gone my order has either been wrong or there's very little ingredients. I tried it again today and it has not changed, 3.90 for a Mexican pizza that had about 2 tablespoons of ingredients on the inside and 1 tablespoon on the top I asked for lettuce paid I was charged an extra $.20 which equals about one cent per strand of lettuce! They want to cut cost they're cutting customers. read more

I've gone to this location a few times and the food is always good, but the wait is crazy every time! I went last night and I stood around for 20 minutes waiting for 3 tacos. They were pretty busy but it still seemed like a long time. If you're eating in and not in a rush I'd still recommend going here if you like this type of food, I've never had an issue with the taste or quality. read more

This place isn't fast food. It's wait in your car in the drive through for 30 min. Maybe they should get some employees who are actually willing to do their jobs and work when they are at work. read more

So I would give zeros stars if I could not for the food but over the worst customer service I have ever experienced. I asked for lots of hot sauce he asked me for a number I said 10 and this kid literally only put 2 in my bag!! He also said, as he handed me my food quickly "THERE SHOULD BE ENOUGH IN THERE" And I waited until he open the drive thru window again to ask for more. And when he asked if I needed more I said yes. Then he SLAMMED the handful of hot sauce in my bag and shut the window with attitude. His name was Jaxsen and he was rude as heck. read more

ZERO Stars if I could give it!!! This location is absolutely HORRIBLE!!!! Their quality of food is pathetic.....they DO NOT fill the tacos up the way they should, the chalupas are ALWAYS cold, and sadly filled - not full, because they are too lazy to fry fresh ones and would rather use the crap that's been sitting under the heat lamp forever, and they do not mix their beans properly. It's like they rushed to open the bag (it's a dry oats type mix), threw in some water and gave it a quick stir just to get stuff out!!! This is the 2nd time they screwed up big time on my family's order. A month ago they shorted us $17.00 worth of food (we ordered $38.00 worth of food) I never got a refund for that, and the manager never called me back. I asked the kid who claimed he was the night manager for corporates number and said he wasn't allowed to give it to me. That's B.S.! I looked it up online and called corporate 1-800-822-6235 press option 2 to speak with customer service (1-800-Taco-Bell) and was told someone would give me a call back to send me gift cards...I never got a call back. So I said I wasn't going to come back...but, we bit the bullet and decided to try them again...another $34.49 later, and still the same crap all over again. Food is cold, tacos aren't filled AND they were made incorrectly, chalupas aren't even filled and are COLD and hard from sitting forever. The didn't give us our burrito supreme or our 7 layer burrito, but instead got 4 bean and cheese burritos that were super small, got charged for extra cheese but didn't get it. This place is pathetic! And these people want $15.00 an hour? You have got to be kidding me!!! How about go back to $7.50 an hour and learn how to read and pay attention to detail!!! I know this is fast food, but seriously, take pride in what you do!!! This place is horrible and so is their customer service!!! AVOID THIS PLACE and save yourself the gut ache!!! read more

Have been to this Taco Bell many times and have an issue with my order 4 out of five times. I order two bean burritos with extra red sauce and a large Mountain Dew. I have gotten the burritos several times with NO sauce. Was shorted a burrito twice. I ask for a specific number of mild sauces and that is never correct and several times get none. On top of all this they ask you to round up to the next dollar to donate for a cause, which I'm ok with, BUT, when you are asking your customers to go above and beyond and donate, the LEAST you can do is get their order correct! If it was a large order or happened one or even twice I get it. Shit happens, people make mistakes, but when it's more often than not and on an order that has only a couple things to it??? Management needs to be more involved and get it under control. I don't normally give reviews but this place is bad. But also from seeing all these other negative reviews it seems like they could care less. Today is the last time I will eat here. read more

Stay Away!! I gave the place another chance tonight but will never ever eat there again. The prior take out was short on meat for the tacos. Tonight our burritos and tacos were soggy when we got home. We are just 8 minutes from Taco Bell. I feel they were made ahead and just left to steam in their paper wrap. Gross read more

I go here now and then. Its good enough that I keep going back. But today the kids at the Drive-Thru went above and beyond. I was having a bad day and mentioned that when I was ordering. When I pulled up to pay, they were so sweet and said that the soda was free and that they hoped I had a better day. I actually burst into tears. Then when pulled over to get my burrito, I saw that they had also thrown in a Cinnamon Twists. Thumbs Up for people who are actually kind and a Big Thank You to them, they know who they are. read more

Worst experience. I wanted to run through the drive thru real quick and grab a drink, now I've been listening to my poor toddler screaming and crying for over a half hour while we are STUCK in the line. How on Earth can y'all be so slow? Horrible service. Get it together guys. read more

Just wanna day thanks for the meal that was delivered. Which was a grande meal chalupas Crunchwrap and a quesadilla. With five freaking packets of sauce. That's looking out for your customer. Thanks for the dry tacos!!! Fast food has gone downhill. Rarely are my orders right. And customer service is next to none. read more

Taco Bell....where you have about 5 core ingredients, that can be transformed into about 30 different menu items! You know what though, I crave it more than you would think! I'm a huge fan of their regular crunchy tacos, double decker tacos, as well as their plain nachos. Something about that molten lava cheese sauce and their salty and slightly sweet tortilla chips. I always have to get an order, sometimes two, whenever I get food here. Prices are pretty low (they have gone up quite a bit from years past though. I still remember $.59 cent tacos...they are now like $1.29), and you can still get a decent and filling meal for between $5.00-$7.00. Service at this location is always friendly and there is never a long wait in the drive thru. It's the closest one to my house and one of the more consistent Taco Bells I have been to. I will continue to make a "run for the border" whenever a fast food taco craving hits. read more

I had the worst customer experience with the team and management at this location. The night manager was rude to us caused an issue when there wasn't one. As a result the food we got took over 15 minutes and was soggy, messy, and didn't look right. One bite let me know I shouldn't eat it and we threw away $25 worth of food. I will NEVER, EVER go back here. If you look at the other posts, you'll see I am not the first to have issues with this location and it's team. There is a McDonalds a few blocks away that will treat you way better. read more

Clean but the food doesn't represent anything close to what you want it to be.... My burrito from this place was mostly tortilla. Really wish I could post a photo of the poor disgrace. read more

Taco Bell - I can post photos. U can witness the sad attempt. - Fast Food Near Me - Surprise, Arizona

Super friendly staff. Haley was very nice and they even threw in some cinnatwists for the wait

It's Taco Bell....not much to say. After they messed up our order and we left the parking, we had turn around and get it fixed. No apology. Nothing said. Just handed over the bag. read more

They seem to always do something wrong. I ordered a grande meal, a few nachos and a pinto and cheese. The 3 hard tacos where underneath the 4 bean burritos and the soft tacos. So of course they where completely squished and broken. There was red sauce all over inside my bag. They handed me food from the order behind and had me hand it back in then check the bags to make sure it was my order and not the next car. Total disaster. read more

Worst Taco Bell ever!!! Very rude food was cold!! Now sauce was given or napkins! I will never return

Horrible. I asked for Nacho Bell Grande with no sour cream or beans and what do I get? Beans and cheese only. The tacos had no filling and the sad part was, it wasn't even crowded. I know it's Taco Bell, but still, have some standards. I should have spent more money and gone somewhere else. read more

Went through the drive-thru tonight my husbands chalupas were beef when he ordered chicken, and I ordered my crunch wrap with no sour cream but it came with both. When we called they will replace our meal but we dont want to go back out at 11pm. read more

I went throught the drive up window. The women who took the order was very rude and when we got to the window i paid and she handed me my 2 large sodas. She gave the first one to me fine. And the second one she let go and it fell and spilled all in my car. Not to mention we had to ask her for hot sauce. Every time I go there, she acts like she is in such a rush and is so rude. There were no cars at all in the drive up. So what's what rush? I will never go through the drive up again. And who knows i probably wont come to this location anymore. Terrible service. read more

Never had a problem at this Taco Bell. Always friendly staff and pretty fast for when they are busy. And what makes it even better, I won a PS4 from the Destiny Promotion they are having! read more

I want the cheesy potato burrito back so bad !! It was my favorite thing on the menu and the main reason I loved it please bring it back ):

As far as surprise goes, best tacobell hands down, the cleanest too. The beefy nacho grillers are fire

Since my last post, I am so cold when We eat here, summer, fall, winter, spring, We always need jackets! that is the only way We will go is when I use drive through. BTW, I don't like drive through eating. When I asked the crew about why is was so cold they said that they need it that cold for the back room......NEWS FLASH, TO THE OWNER OPERATOR,....call,the AC company and have them come and balance your units. You are paying a fortune for your AC! I think your crew is costing you a small fortune! read more

Wish I can give no stars. Went inside and used the kiosk and ordered. Then went to the register and asked if I pay now and was told no so I sat down and waited then noticed people who came in after me getting there food before me. So then I went back to the register and paid. Complained to the woman who appeared to be in charge, and asked why wasn't i told that my food wouldn't be made before I paid especially after I asked the person on the register. Well it appears that they were short handed even though there had to be at least ten people working in the kitchen. Abruptly the woman in charge told me there was quite a few people still in front of me. So I requested my money back, with an attitude she went into the register and gave me back about three dollars worth of quarters. Stating that was all she had in the register. Will never go there again and will be emailing management. (Lets see if I get a reply) read more

Taco Bell was very busy, but the food we ordered was fast and fresh. No complaints here, for Taco Bell it was very tasty and the employee that waited on us gave us the Senior discount without asking! read more

I must say Stephanie is super friendly with a smile on her face every time we have gone either through the drive through or walk in. It's nice to have great service read more

This Taco Bell sucks!! They don't even deserve one star. I drive 5 extra miles to a different Taco Bell because every employer that works there does not care about their job. They mess up order, give bad old, cold, hard, nasty food half the time. I've been quite a bit and they have never made one order correct for me or anyone I know that's been there. It's worth driving the extra miles to a different Taco Bell. read more

Employee named Carrie needs to be better trained in customer service. Tried telling me I didn't have a mobile order when it was sitting on the counter (no name on order) for the 5+ minutes that I stood waiting for somebody to help me. She said I should've asked the cashier (who was helping other guests) and if they had an order with my name they would've had it. So I say, "Okay, i'll go out to my car to grab my phone to prove to you that I do have an order." I come back in and show her and she slides me the box of cold food. I told her I would like it remade because it had been sitting here this whole time she grabs it and throws it on the back counter and says "we literally just made it." At which point a gentleman from the back came up to the counter i'm assuming he was a supervisor or manager as he was wearing a plaid shirt and asked what the order was and quickly remade it for me. I wish I would've asked his name (no name tag) as he was very pleasant, unlike his co-worker Carrie. read more

The girls that work there are awesome! Great service every time I go through the drive thru which is rare in the industry!

It's odd ro give a simple taco place 5 stars but this place deserves it. I was pleasently "suprised" to find a Taco Bell that was so wonderfully clean to start with. The Asst. Mngr. took our order and was very polite a neatly groomed (a rare find at most TB's I've been to) The tables were squeaky clean as was every part of the store. Our food was good and they portioned well so our tacos and tostado were not skimpy. I actually was full from my tostado as it had a hearty helping of beans YES! I visited the ladies room when I got there and just before I left and they had actually cleaned it every 30 mins at stated on their restroom chart. The proof of a VERY clean restaurant. The drive-thru was full but the employees looked like they were getting the orders out and nobody was just standing around chatting. I gotta say it was such a nice change from what I would have expected. read more

The first time we went here was okay, just a regular taco bell. But, a few weeks ago my husband went and picked up food and ordered my food with no onions or red sauce. Once home, I found out all of it had onions and red sauce even though the receipt was correct. And then tonight, my husband went a grabbed food again, got all the way home and we realized that my tacos were missing. Messing up my dinner once sucks, messing it up the past two times we've gotten food there and I am done. read more

I am so unbelievably disappointed with my experience here tonight, not to mention previous visits to this location. We ordered our food on the Taco Bell app, when we got there, first they handed us someone else's order, luckily we checked and realized it was not our food. Then, after waiting for our online order we come to find out that they are all out of the rolled tacos (which I understand places run out of stuff occasionally, but it was an inconvenience nonetheless). So after choosing what we want to eat instead, the girl charges me for two drinks instead of one, and is reluctant to refund me after I let her know she charged me for an extra drink. Finally, we receive our order and take it home. Once we get home, we notice the cheesy potato burrito (that I have had several times before)is awfully small, so we open it and realize there is NO MEAT! When clearly the online menu states it was "seasoned beef" in it. That was a let down. This Taco Bell location makes the entire Taco Bell corporation look bad. If only I could put zero stars... read more

Taco Bell - This is the cheesy potato burrito...if you aren't gonna put the meat in it, the least you could do is put a decent amount of potatoes - Fast Food Near Me - Surprise, Arizona

Why oh why is it so hard to put cinnamon on your cinnamon twist?! This is the only Taco Bell I have ever been to where 9 out of ten times the cinnamon twist suck! I'm not being dramatic either ...I mean like one grain of cinnamon on each twist. Why call them cinnamon twist...why not just call them twisty puffs. Ugh. Other than that service is always fast and good. read more

Finally a Taco Bell near our house! Good service, clean, friendly. I go there with my middle child also TB Fan - YES!

Wife was hungry for a taco so I went to Taco Bell (first time) and bought two crunchy supreme and two crunchy tacos. $6.09 a good price. I took them home about 5 blocks away and as soon as we opened the bag out came a cold feeling, like when you open the reefer door. We had to put them in the microwave for 30 seconds which turned them into a semi-warm sloppy mess oozing melted cheese and sour cream. Needless to say we will go elsewhere when the next "gotta have taco alarm goes off". read more

It's rare that I eat Taco Bell and when I did, food was alright until I bit into my cheesy gordita crunch and there was a long piece of black/ brown hair. No one answered the phone when I tried calling, hate being that person who complains because I know what's it's like, but at least have common courtesy to have correct number on receipt or website! read more