This dealership had me scheduled for a test drive for a car I wanted to purchase. They called me multiple times and sent me multiple text messages to let me confirm my appointment. I get to the appointment on time, the freaking person I was meant to meet wasn't even ready for me. He then comes out late to tell me that the car they'd called and texted multiple times to confirm for me was not even available: they'd loaned it out to the owner. Whatever The Hell that means. No apology. No explanation. Just useless BS. What a stupid way to run a business. I work nights. I got MULTIPLE Phone calls from these people Up until one hour before it was time for my appointment. I woke up early and showed up ONT TIME and in all that time of calling and texting, they couldn't have the freaking decency to confirm that the car they had scheduled was available. Honestly, I'm astounded at this level of incompetency. read more

The tactics are shady here if you don't watch your back during the sales process. Manager was the worst and most arrogant when asked about why paperwork is not given on a trade in. On top of that they got a ticket driving in my trade in that I had to fight and prove that I no longer owned the car. If I need a Chevy...I'll go to a different Chevy dealer next time. read more

The worst Chevrolet dealership I've ever been to. They are always backed up on service at least two weeks, are not willing to assist in rental car coverage despite being so backed up. Do not bring your car to this location. Brian is the worst service advisor. read more

Want to take a moment to recognize Alex from the service department at Tom bell holding it down for everyone. It's really nice to encounter such a down to earth person that'll tell you what it is (problem or not) & how they're going to go about it, whatever it is. I trust him for some reason & in the service industry it's really hard to find someone you trust!! So I'm really happy he takes care of me stat, every time I come through there. Alex speaks to me like he's known me for quite sometime, & that to me is beyond customer service, that's someone who loves what they do. Couldn't tell you enough how stress free & happy he made me with my last Maintenence check. Amazing service 100%! And!! My car was BEAUTIFUL inside & out when I got her back today!!! THANKS ALEX! Somebody give that boy a raise :) read more

I brought my truck in due to have transmission issues back around November so far problem solved . Now on with why am not happy I bring it back due to exhaust leak 1st time mechanic says can't hear the it so I wait a few months till it's good and loud service writer says that's not on us ..am very disappointed on tom bell that they won't fix what they brake it didn't come in that way I shouldn't get it back that way shame on you tombell for not having my back or supporting your truly devoted customer. And you think sales team would want repeat customers to come back came back a year to the day to get another car and you think they would help you out and get you a good deal that you would be happy with well guess not... Tom bell staff Thanks for nothing read more

We purchased our vehicle from Tom Bell and had no issues at all with the process. This review is specific to our experience with service and they will never get our business again. Our vehicle was scheduled for its first oil change (brand new car) so this is our first experience with the service dept here. Was told that there was a small transmission leak and at no point was it communicated to me that a trans issue means the car would be kept for a day or longer. To be completely honest it would have been nice for someone to understand our frustration with an issue like that in a car that isn't even 6mos old. Instead during the rescheduling of my appt to come back to have the transmission fixed, to the time when my car was dropped off neither Damon or Jan communicated that to me. Assuming I was going to be able to get my car same day I left my 4yo's car seat in the vehicle (basically wasn't able to effectively plan the rest of my day) To make matters worse, Jan did all but bark at me when we arrived. Instead of a greeting and informing me that the car would likely be held for a day or so she curtly asked what I was doing there. I was shocked and asked her if she didn't know. She barked at the girl who was helping her that "I was Damon's account, not hers" and then proceeded to act bent out of shape about having to check me in in his place. We sat down and again I had to go over with her that we were there for a transmission leak and at no point did she communicate the amount of time the car would be needed. I was given a courtesy ride home by Paul, who was the only bright spot in the entire experience. He was a polite and wonderful driver. When I called at 4pm (because I hadn't heard anything, I was transferred around and finally got Damon on the line and at this point is when I was told the car had not been looked at yet for the transmission issue but instead a small screw in the tire, and that I would likely not get my vehicle back same day. Instead of apologizing for the miscommunication he proceeded to tell me that it was a miracle that they found the screw in my tire almost as if I should have been grateful for that. To me it seemed to be a deflection from the fact that the real issue with the transmission hadn't been addressed yet and he was trying to cushion the blow. I found it to be incredibly frustrating and thought it was a really corny move to attempt to make me feel better. He told me he could get me a courtesy vehicle but again, no apology. He was short and seemed inconvenienced by me and at that point I asked to speak with his supervisor. He told me he was in a meeting so I asked for the direct number and he said all he knew was the extension. I spoke to Junior (the super) on the phone and he explained to me (in detail) the different issues with transmissions and how that can affect the time a car is held with the service dept. His explanation along with listening to my concerns as opposed to arguing with me is a perfect example of customer service. He said that the car was in the air and he would personally look at it and get back to me, which he did. He gave me a timeline of when to expect the car back and he deeply apologized and told me that he would be following up with both of the advisors who handled my account. I am disappointed that only until speaking to Junior was I given the customer service that I deserved and not when I was scheduled / greeted or followed up with. I can only hope that he does follow up to ensure that no one else has a poor experience or a wasted day as I did. It would be beneficial for them to re-evaluate these procedures in order to get a better customer rating. read more

I lost my 2018 Volt car key in Tehachapi, and no locksmith was available to help. I got a new uncut key to have it cut at a chevy store since they can access the database. I went to Rotolo their machine was down then I went to Mark Christopher and they were clueless. I called GM customer service to contact them to tell them what they need to do and the GM rep had a hard time reaching them. I went to Riverside Chevrolet and the person in charge changed his story 3 times in a 45 seconds conversation!!! He can do it then he couldn't then the person in charge has already left for the day,,, OMG!!! He sent me to a locksmith nearby and they told me they can't help me if I don't have the code and only Chevy stores can get the codes. At this point, I was very very frustrated and decided not to buy a chevy ever again. on my way back I said let's give Tom Bell a try too. I met Salomon at their part department. He said he can do it and gave me a form to fill out. I didn't believe him. But unlike others, he knew what he was doing he pulled the code cut the key and gave me a copy of my key code too! Unlike others which they were calling me bro and dude Salomon was very professional! I told him I'm gonna just gonna come to Tom Bell from now on. very satisfied. read more

0 stars. Drove to dealership an hour away. Sat down to start paperwork and was then told the vehicle just sold. No communication prior not even during the time we test drove the vehicle. Do NOT waste your time with this dealership. read more

esau was the best sales person I've met in my life so far not pushy and got my payment lower than 900$ a month. My best experience at a dealer read more

If I could give no stars I would Jan and the tom bell services dept set me up...I was advised due to them being back up with service in there speciality dept it was ok to drive my car until there was an appointment available in 4-5 days my car needs a rear differential. This was from having my car from 7am contacting me at 3pm to advise me of this they had my car all day. I specifically asked if I could make it to San Diego Jan said yes. On my way home from the dealer my car stopped I was stuck in the middle of traffic. I called Jan and explained to her what happened she told me to bring it back or take it somewhere else another Chevy dealer...that's how Tom Bell treated me this is where I purchased my 2015 Camaro...I am extremely disappointed and GM needs to further investigate this is not right the car is under warranty read more

By far the WORST experience I've EVER had mind you I've bought 8 cars before at different dealerships. Make sure you ask for proof on paper of the bank that approved your loan before they start calling you a MONTH later asking for stuff they should've asked for the moment you were signing the contract. Never had a dealership let me walk off with a car before getting my loan approved. The worst customer service as well you'd expect for "management" to be professional and not call you out of your name. As the finance manager called my spouse, my "third party" and I will never step foot here again. -1/10 experience truly disgusting, not even worthy of one star. read more

Customer service definitely not the goal or even concern for the service department here. I took my 2016 Chevy Trax for diagnose the loosing coolant. They recommend to make an appointment so I went home and the only best time for me is Saturday. So I made an appointment online using "MyChevrole apps" and when I went there, they told me that they don't have a mechanic to take a look my car for Saturday. So they advised me to drop off the car Sunday night so they can take a look Monday morning. When I called them Monday afternoon around 2pm, and they have not checked my car yet. I asked if I can get a loaner because I need car for work. They said No! And offer rent car. They have to make sure the problem it's still under warranty if they gonna give me a loaner. When you have car problem, it's gonna give you headache and if you take it to them, you will get even more headaches. Right now I'm still waiting for them to call with the results and for sure gonna be more headache news! read more

Don't let them fool you--their posted hours say 8:00pm however at 3pm I entered through the service entrance with a simple request to have my OnStar system examined. Upon hearing my request, the employee asked me how long I had been there and how I entered the building (mind you, I had been waiting there for 30 minutes waiting to be helped while several different employees walked the halls completely ignoring me). Upon asking the ignoramus of an employee where I should exit the building (as it appeared to be of the upmost importance that I exit through the "appropriate door", the employee sarcastically remarked, "why don't you just leave through the same door you entered". Again, allow me to reiterate this all happened 5 hours before their stated closing time. read more

After Taking My 2005 Corvette To Tom Bell Last Week For Computer Read Out Repair.....I Was Told It Was Repaired.....Well That Was Not So...I Again Took It Back Again Just To Tell Me That It Was Repaired....Finally I Asked For A Refund....They Need To Do A Better Job Of Training Mechanics On Computer Issues..... Oh By The Way Josh When You Promise Your Clients A Free Oil Change For The Trouble They Went Through To Repair My Corvette Please Honor Your Promise.... Robert Meadows read more

I bought my Tahoe at Tom Bell and have been coming here for my oil changes since I purchased our 2016 Tahoe. I bought tires here last year as well. Well, today I go in and they tell me that the tire rotation in $29.29 on top of the oil change. I could understand if I didn't purchase my tires there however, I did. If I would have known that I would have purchased them at American Tire. Word to the size do not buy tires from them. read more

We purchased our SUV from Tom Bell and had a great experience. No haggling with the price, friendly and quick. All departments had great customer service and friendly especially during this stressful pandemic time. I had a slight issue with water marks on window (which i didn't see leaving the dealer at night). I called and they told me to bring it back and they took care of it! Looks great!! Happy with our overall experience!! read more

We have gotten 4 trucks from here, very good customer service! Finance and sales people are amazing! They work to get you the best deal!

Bad service and their hours are incorrect, at least regarding vehicle servicing. The car technicians seem nice but the people in charge of customer service are to pushy to the point where it's rude when they're trying to get you to purchase warranty, or whatever else. You walk in and it's difficult to have things run smoothly if it's not something simple like an oil change.( have been here multiple times due to it being the nearest Chevy location where my warranty covers things) There's a lot of young employees have attitude and seem entitled. Overall won't be going there once my warranty runs out. read more

My brother went to buy a car here.. the sales guy Esau was very helpful and professional.. I recommend this place.

I purchased a brand new vehicle with the help of Esau R. He was patient , friendly, and great to work with . He made the transaction smooth and checked in with me the entire process and after. I HIGHLY recommend Esau and would refer my friends and family. read more

The Manager and Sales Team are Terrible I don't recommend this place. Bunch off lies they will tell you anything so you show up.

Amazing experience at Tom Bell Chevrolet!! From start to finish Roger Vazquez made the process simple and got me into the car I wanted. Jonathan in Finance is super cool as well. If you're looking for an amazing experience with great people, look no further. read more

I just want to give a HUGE shoutout to Josh and Damon!! They are the epitome of great customer service. I have been a customer here for awhile, and have had my fair share of ups and downs. Having interacted with several representatives of this location, I can honestly say they are awesome and recommend anyone to work with them. They go above and beyond, and I am happy to be a customer. read more

I would think twice if your going to go to Tom Bell Chevrolet. 2 times in the last 2 year I have been put on the Back burner this time I ordered parts and was told I'll give you a call when they come in well it's been a week and I still am waiting for my call parts have been there for 4 days read more

By far my worse experience purchasing and servicing my vehicle this place acts nice while trying to sell you a car or truck but after that you are on you own definitely will not ever do business with this dealership they are as fake as they get read more

This review is for Billy Fernandez who recently helped me purchase my dream car! I am very satisfied with his and the entire dealership's professionalism. It was a great experience and I would definitely refer friends and purchase from them again. Thanks!! read more

This car dealership is horrible! I went in as a first time buyer and they didnt explain the buying process to me and wouldnt let me leave without buying a car.They tried to make a sale by making me feel guilty that they did not make sales this weekend (I wonder why?!). They were pushy, rude and highly disrespectful. They told me I was unethical for not buying the car and made fun of my religious values. The finance/salesman asked me, "do you need to go to church and pray about your decision?" Really?! I have never heard a good thing about this dealership and should have listened to everyone I know in Redlands who says "Dont go to Tom Bell Chevy!" I now know why! read more

We had the best experience with this dealership. Not only did the sales team take care of us, but the service department is great too. They take care of their customers even after the initial purchase, and value long term relationships, which is rare these days. We're now a proud, happy Tom Bell Chevrolet family. read more

Salesperson made me a deal over the phone Told him I wasn't coming back down unless the price was solid. He called back and said they woUld do the deal "just come down we need to get you in here". When I got there the car I had test drive was no longer there. Pressures me into choosing a different color. Then he tried to come back with a price that was $100 more per month than what we had agreed to. Plus the saLes manager has a really terrible attitude. And tears his sales people down where customers can hear. I would not recommend this dealership. I will not deal with liars and untrustworthy people And as for the response. If the picture is right this guy was involved in the deal as the "finance manager". So why he would have to "look into it" is ridiculous. Sounds like a generic review. read more

I drove in to service my company car. No one greeted me or really guided me to where I needed to go. It was my first time there. Finally a guy came out asking if I was the one with the appointment. I told him yes but he never shook my hand or was welcoming. We went back to his desk and he started typing while I sat there which I thought was rude since he never tried to engage in conversation with me during that whole time. I sat down on a chair and did some work while I waited. After an hour, I asked him for an update which he said they would be done soon. My checkout process was also very impersonable. Customer service was poor but they got the job done. Oil change: check. Clean environment: check I would prefer to go elsewhere for service. Otherwise, don't expect much out of this place. read more

Do not buy from here, trust me.... So I was looking to buy a commuter car for work and I passed by Tom Bell to look at the Chevy Cruze because it's gas mileage was pretty decent. When I arrived I got a salesman that was very helpful and I settled on a 2011 Cruze, the red flags started when I was at financing and the woman in charge of having me sign for my loan was very difficult. She argued with me about what my last name is and did that for about 10 minutes. The whole time the salesman was standing their worried that I might just get up and leave. Looking back I should have. When my paperwork was over it seemed like they no longer cared about me as a customer, my loan signing finished when they closed at 9pm and the dilemma was because I had driven their and needed to go drop off my current car at home. Well they gave me the new car keys and parked the car in the street for me to pick up like them cleaning their hands of me and going home. Well when I got in car their was a large knife in the center cup holder area and with me having two kids I was very concerned but the dealership was closed and I just discarded knife. The next day on my drive to work I noticed tire pressure was low, and I stopped by on the way home to put air. Same thing happened the day after that and I called the salesman which had said if I needed anything to give him a call. He apparently didn't mean that because he said he couldn't do anything but to call service department and schedule an appt. In the same time the car was making a weird noise and I called for an appointment. Well turns out when I took the car in they couldn't check the car noise because I didn't buy the extended warranty and I would have to pay. I was told they would cover the tire because I called dealership within 2 days. Well I get a call two hours later and the rep said they will not be able to cover the tire after all because it had been a week since I bought the car. I told them I had called within 2 days of purchase but they didn't care. I talked to a manager and he also wiped his hands clean of my issue. I told them this is Tom Bell and should be a trusted dealership but they didn't care. They let me drive my car out their dealership with a flat tire. Besides them giving horrible customer service and not caring about their customers once the sale is complete that's a huge safety violation with allowing me to dive car away with a flat.i ended up fixing car at a local tire shop. I think Tom Bell gives other car dealerships a bad name and lives up to the sleazy salesman experience. I will never buy from Tom Bell ever again and I suggest if you don't want the same problems that I had to not buy from their either read more

No stars for this dealership. It's hard to buy a car without pressure and the process is not easy. In fact, I have found it easier to buy a house! When you add two separate poor salespeople at two different times .... forget it. I keep my business local when I can but I won't tolerate poor customer service including being hung up on and laughed at when debating a misleading sticker price. So called the manager, and he was better but I can't try again, leery of a third strike. Thank you Pete for talking with my husband. I hope you follow through as business will continue to suffer if people feel misled and are treated poorly or don't feel heard. There are many posts of poor customer service and misleading adds. Guess I should have read Yelp first. read more

Unfortunately, I did not have the best experience here. Honestly, it was the worst experience and I do not recommend anyone going to this dealer to purchase. Found a deal online and through my credit union that was not acknowledged and to top it off, sales person was unprofessional and talked crap about another employee (this is unacceptable) to top it off, the employee he was talking crap about was the one who actually was amazing and followed up with me that week. There were ridiculous fees tacked on and when I inquired and challenged the fees, the manager got angry and irritated. I believe the manager's name was Pete and I highly encourage for Pete to please go back to the basic customer services and sales training. The person who assisted us (I can't recall his name) but he was polite and helpful. The only thing was the guy who assisted us, it was his second week there. He was more professional than the manager. Long story short, in the end, Pete made me feel belittled and informed me that I will not get the price I was trying to get for the vehicle. Well, guess what, we did and the experience at the dealer we went to was beyond amazing! Please save your time and money, and try to avoid going here. read more

Went to Tom Bell chevy yesterday looking to buy a new Impala..... Well, it's in my garage right now...... I could not ask for a better deal..... I want to thank Jason Hernandez the sales mgr., James Carroll sales associate, Jonathan Pease finance. A great team......... Robert B., Highland. read more

This place was a horrible experience in general. I went here because I had a recall on my 2012 Malibu. I held off as long as I could but I had to get my brake lights fixed. While this happened my left front low beam went out. From the moment I walked in I was totally ignored. Long story short they told me to replace my low beam was going to be $226 because they had to remove the bumper which was true. Pricing is ridiculous while service was terrible. Tires were going to be $220 for cheap ol Firestone Tires. You're Crazy!!! read more

I've had my Chevy Impala serviced at Tom Bell for several years. My service advisor is "Dee". She is very helpful & takes care of whatever my vehicle needs. I ask for Dee every time I need service. She keeps me in the loop on the status of my repairs. She is friendly and efficient. I like using a locally owned business. Their shuttle service drivers are very friendly too. My service advisor is now Dan Burris. He does an outstanding job with my vehicle. Dan makes sure my vehicle is completely serviced. He goes above and beyond. read more

I wait for 7 hours in their lobby for them to sell me a used car. 7 hours!! They did not clean or detail the car and lied about installing their pulse light. After I purchased the car the sales representative told me 3 additional problems with the car. The finance manager tried to add additional fees to our agreed price. They were rude and disorganized, there are better dealerships in the area avoid this one at all cost! Terrible experience and customer service! read more

We had been car shopping all day. Tired and frustrated we stopped at Tom Bell making it our last stop before we threw in the towel for the day. We had already been to Metro Nissan, Toyota of Redlands, Toyota of San Bernardino, Kia, and Volkswagen. As we walked onto the lot we were approached by Julio right away. He was personable and listened to our whining and needs. Long story short he took care of us like no one else had previously. We came away from this dealership knowing that we had found where we will continue to bring our business as well as refer to family and friends to. Thank you again Julio, Dan, and Kofe. read more

Tom Bell Chevrolet - Car Dealers Near Me - Redlands, California

I went here for a transmission flush service for my Tahoe. Service performed seems good and was completed quickly. What I don't really care for is the 'hard sell' of random services rammed in my face upon talking to the service advisor. I feel the first question out of their mouths should be 'what brings you in today?' or 'I see here from your reservation request that you wanted a ......' Not: Look at this long list and listen to my spiel of expensive services you probably don't need. It made me feel like I was being sold something useless like 'undercoating'. The price of the service was a little high but was price matched with another dealer so that was definitely a plus. I will return and hopefully you revamp the advisor process. read more

I had my car serviced here several times for oil change an other things. Their service department is okay, I don't feel the techs do a thorough check on my Vehicle. I had some things on my Car that could of been brought to my attention to be fixed by I guess the tech did not let the Service department know what was going on. Plus I hate being without a car when it comes to recalls! The dealership should provide Courtesy cars for customers who had Recalls on their vehicles no matter if it's for half the day. It's a big inconvenience for me because I have a family o 7 and I need to take and pick up kids from School etc. read more