First time in this store and I am very happy!! They were busy but got acknowledge and helped in a timely matter. The guy that helped me was Walter! Very professional definitely will recommend and will be back here very happy. Even got a iPad deal :) read more

I went in to upgrade my phone after having paid it off and to add my dude on to my plan. Here we are, one month later and my bill is double what it is supposed to be. After calling Verizon to see what happened, it turns out I was charged $70 extra for services (such as transfer info from one phone to the new phone which I could've done myself) that he said was free and part of their service. He also charged me another $20 for a hot spot device I haven't had in 3 years. I was hoping this kid would be honest and not sneak in prices for things he claimed were a free service, but that's not the case. Shame on you. read more

Came in to get my daughter a new phone. It was busy but ADAM was kind enough to acknowledge us and said he would be right with us. He was so professional, polite & very helpful. I admire his work ethics and his customer service. I've been a customer for 25 years and will continue my service with Verizon just as long as agents like Adam will continue to provide exceptional customer service. Thanks you ADAM! read more

Adam was great! Would recommend! He helped us get everything we needed! Fast service as well! If u come here ask for Adam!

Excellent customer service. The rep Steve was super friendly and helpful troubleshooting my device. He assisted in figuring out the best promotion for me. I also got some pro tips for getting the most of my plan and device. Definitely worth visiting this store and ask for Steve - he was the most helpful one in the store. Thank you! read more

I was dreading trading in my phone because it isn't the most fun thing to do. I went at the perfect time. Uziel was ready to help me! I got into a new phone and got a great deal with a few extras. Uziel was very knowledgeable about the phone I selected and he got me all set up with ease! read more

Both aAdam and Mike were very helpful. They helped me get my Money's worth. Both were friendly and knowledgeable.

I am a business customer never had any issues with any of the staff their everyone is great ,Tyrone, believe his name is Christian and Yolanda which is my business representative and Kristy are all great. But their is a but but to this matter an employee who's name is Steven very rude to customers. I notice he has a very nasty attitude. I thought it was just my experience on this day but another customer that I did not know seem to have the same issue with this young man. Not a customer service person a a very rude person. Will not return to this store. read more

The worse service I've ever received from a cell phone retailer. I LOVE Verizon as a company, but I dislike the practices of THIS "Verizon Premium Retailer" location. They lied to my girlfriend about what was on her bill. She walked out thinking she received 2 free tablets, when she actually paid for them. It was only $60, but $60 is $60. It's the principal of good/honest business practice. They also failed to mention to her that by accepting the tablets, they would be locking her in a 2 year contract (of paying an additional $10 a month for having the tablets) That's not even the end of it. The guy who started assisting my girlfriend is the district manager (Darian Walker). He's the one who said the tablets would be "free". He passed the sale to one of his associates, Eric. I'm not upset with Eric, because he's the employee and he'll do what most employees do. They follow the lead of their boss. Since Mr. Walker said the tablets were "free", Eric went along with it and never corrected the verbiage used with my gf. Anyways this whole thing was a bad deal. I completely refunded the phone she bought and the tablets. I asked Eric to have Mr. Walker contact me and I never heard from him (3 days went by and nothing). And today when I called Yolanda Leticia picked up the phone and was the rudest assistant manager I've came across. She would even give me Mr. Walkers name because I wasn't on my girlfriends account. Why do I need to be on my girlfriends account just to have Mr. Walkers name?!?!???!!?!... makes no sense!!! I didn't want account information at that point, I just wanted to know who was in charge of this so called business. DONT GO HERE!!! STAY AWAY!!! DONT SEND YOUR SPOUSE OR GIRLFRIEND HERE BY HERSELF!! read more

Went in to get a new phone and had a great experience. Adam and Daniel were 10/10, super helpful, nice, efficient and they knew what they were doing. Definitely recommend going there! read more

I came in after my husband dealt with Daniel in getting the right phone package for our family. We worked with Adam who was excellent. He worked efficiently in getting the three phones set up he has a great personality and is very knowledgeable. Thank you Adam for the wonderful experience! read more

Jazmin displayed Great customer service and was very pleased. Ivan had exceptional customer service and showed his loyalty to me after 16 years with Verizon. read more

Alex was very helpful, I got the phone accessories I needed and he helped me see up autopay which I was having trouble with online. would go back if I need phone help in the future! read more

Jesus is a very positive, knowledgeable and helpful sales rep. He helped my father-in-law purchase the right phone for him and made everything easy and simple. Thanks Jesus! read more

Great customer service here at this store. Christian and the manager Caleb helped my wife and I set up her Apple Watch. Really made us feel special. I wish our local store back home had workers like them! read more

I went into the Verizon Store (Victra) in San Pedro without expectation of switching mobile carriers and getting new phones but after speaking with Daniel K. , who was extremely helpful, he was able to provide us with new iPhone 13s (Buy One, Get One, Trade In & Bring Your Own-Gift Card) all before Christmas. His high knowledge of the deals and great service allowed this to happen. When the phones came in and it was time to switch over to Verizon and the new phones we were helped by Adam C. He made the experience extremely pleasant and seamless. He transferred all four phones, plans, and initiated all our deals quickly and made sure all the details were taken care of so our transition was painless. Adam C. is the kind of employee I would seek out to do business with again and again. Thank you both Daniel and Adam! read more

I'm not a big fan of large phone companies but the service I received here was very good. Andrew helped me out & walked me through all the steps. read more

Walked in to this store under new management Caleb I believe was his name. Very helpful on fixing my phone and also showing me a way to protect my phone with this amazing glass screen. The store is very welcoming I recommend this store very much read more

Verizon - Mobile Phones Near Me - San Pedro, California

Came into this store on October 14 to upgrade my phone after work. Before even getting into the store. I was greeted with a smile and a hello. The guy helping was in training and did a good job. It was two guy and a girl in the store that night. The other guy was the manager. All were friendly and the young lady even gave my a cup of water. They made my transaction easy for me. Would come back to this Verizon store again read more

We were fortunate to be assisted by Jesus and Iyana at this location. Their customer service is superior and they went way above the call of duty. Unfortunately, we also had a negative interaction with Stephanie, who seemed very unhappy with her job. We did speak with the manager, Daniel who addressed our concerns in a very professional manner. We will not allow this negative experience to overpower the excellent customer service we were given at this location. read more

*********************SCAMMERS & LIARS *********************** Kristin calls me with great news. I can get 2 free upgrades on my 4 line account and upgrade my data plan for NO ADD'L cost because I've been with Verizon for 10+ years. I only have to pay the sales tax on the new phones. Kristin said if I give her my card number (she called me and I don't know her) I could pay for the phones in advance and she'd have them ready for me. I don't give my card number to anyone who cold calls me on the phone. I'll go down to the store and see the terms in person but not over phone. Asking for my card like that is a red flag. But the free phones, the upgrade for nothing..... NO that is a lie and a sales bait and switch. It is not fee. I pay the sales tax up front (reasonable) but then I slowly pay off the NEW phones (that were "free") by increasing my monthly payment. AND the data plan is NOT the same cost. Interestingly enough, I had a problem with this store before. When I asked for the manager, I was told he had "a family emergency". Today I call and ask for the manager again and he has a "family emergency". There really needs to be a negative stars button for business like this. I called Verizon directly to complain about this store and they told me these stores are strictly sales driven, basically they'll say just about anything, including something other than the truth, to get you to come in and buy something. read more

I had problems with Sim card and was panic and worried thatmy 6month old Galaxy 10+ might be malfunctioning. Sirio tried a couple different Sim cards and then put a brand new Sim with no charge! Works perfect! I was so relieved, thank you so much, Sirio! read more

The worst place I've been to. When I purchased my iPhone 6 2 years ago, they offered me a protectCell device plan at $119.99 saying "if I do not use this protection, I get my money back" Now these scammers are telling me that they won't honor it because they changed their name from Verizon 4g to Verizon LTE which means they are no longer the same company. Alejandro is the guy told me this crap Shame on you Verizon for hiring these worthless people to serve your valuable customers read more

Don't come here! I don't care if you live across the street or if your father is a scam (oops, I mean sales) rep here. Businesses like these should be put out of their misery so that hardworking customers don't waste their money paying for their lights to stay on. Simply, nobody at this store cares about you as a customer or how hard you work for your money. I had a broken phone, from the jump. Maybe not their fault but maybe it was. Who knows what they're doing with their phones in the back room where most of their employees hang out most of the time. Bring the phone in and they confirmed that yes it is broken but the only thing they can do is offer me a refurbished phone. Anyone with common sense knows that if you are on the edge program and you're paying $600 for your phone over the next two years, getting a refurbished phone means you're not getting your money's worth. I called Motorola directly and they sent me a new phone. I brought the old phone in to have it wiped clean it before I sent it back to the company. Nobody at the store could do it for me. The store was empty and yet they couldn't spend the time to figure out how to wipe my phone. Clearly, they're enjoying Sunday Funday on the clock. read more

Caleb & Jazmin were super patient with setting up my iPad! They recommend the best solution & I am super happy with my purchase! This will be my go to location going forward. I advice to ask for Jazmin, super sweet. read more

I'm not even going to get into the details because it would take all day. But just be advised they are not a corporate location so my suggestion is find a corporate location to do business. there's one in Torrance as well as Carson avoid this one at all cost read more

Be very careful! Upsell, upsell, and more upsell! Went to retrieve new phone and it was outfitted with a case, cover for face of phone and a new cord and wall outlet (none of which I asked for) and was then told I had told them I wanted the extras! A complete falsehood. Buyer beware! Had them remove one of the items and am going back tomorrow with the cord and wall outlet that they said was the only thing compatible for the phone. Wrong again. read more

Go to Yolanda for all your phone needs. I'm always weary of going to get new phones. Yolanda made the process very easy. It was a joy to work with her. She exudes professionalism and personality. There was no pressure I told Yolanda what I needed and she took care of business. I will continue to do business here. read more

This store is the worst Verizon store i have ever dealth with. They r rude and unprofessional. Not a good representation of what verizon stands for. They r so bad i had to call verizon to report them. Please avoide this store if u can. Dont waist your time nor your money with their products either. I dont want you guys to go through what we did with them. read more

This place...I mean, what can I say. Extremely knowledgeable staff that are helpful and understanding. Once they even stayed open past closing just to accommodate our business. Today I took my note 5 up to the store because the lockscreen was unresponsive. Well, long story short, I needed a new phone. The solution that store manager Pon developed fit my needs perfectly. Yolanda was so friendly and efficient, she made what might have been a nightmare feel like a visit with a friend. Best Verizon ever. read more

tyrone was a good dude and very nice. verizon is out of control though been a customer for 10 years and charge me a $40 upgrade fee?? i'm buying a new phone and i have to pay and extra $40? crazy read more

We decided to stop in last minute to add a line for my daughter and to upgrade my mother in laws phone. We did the online check in and within minutes we were greeted by Stephen. He was so knowledgeable and made sure that he was getting us the best deal. We will definitely be returning to this location and asking for Stephen. read more

I received excellent service from Jesus and John upon my recent return to Verizon. I was with another carrier and came back to Verizon. The service and welcome I received was both professional and courteous. I am so glad to be back home with Verizon! read more

Came in on January 2nd to return a car phone charger. Both sales people were busy helping customers. We waited, no one said "we will be right with you" and after 10 minutes of waiting we left. I came back the next day to try again. The sales clerk asked me if anything was wrong with the charger and I said "no", I'm returning it because my phone broke two days later. Then he said, "you have to return it to the Downey store where you purchased it". That's ridiculous, so the Victra stores don't work together. Just heads up, you have to return your item to the store location you purchased it. I called the store in Downey and they somewhat confirmed this. For the credit of the Downey store, the girl that worked there on December 23 was very nice, I was the only customer in the store but I wasn't aware that there was no connecting network in regards to exchanges. The San Pedro sales staff showed zero customer service or concern. read more

Been here several times for my cell and my Mom's. Each time the reps have been very efficient and helpful. Came in with my Mom yest and David was so very helpful again. (He's helped her before as she has zero phone skills;). Thank you to David and everyone there 10/13/17 for your friendly smile and assistance. read more

Best customer service I've recieved. I walked in very frustrated with the insurance provider I spoke with on the phone and needed someone to help me get a new phone. The guys here (Caleb, Robert, and Anthony) made everything easy and helped me out with a great deal on a new phone, iPad, and accessories. read more

Came here and i have a corporate account and I needed some quick help with a phone that I purchased online and since this was not a corporate owned store their customer service was absolute crap. I delt with some lady and since i wasn't buying anything but troubleshooting she was rude, disrespectful, and overall very unprofessional. Highly recommend NOT going here to receive any help. I've been with verizon since 2002 and never had an issue with any other store but this was absolutely pathetic. read more

Alright so just like other people have experienced I had terrible service with sprint I decided to switch over and I thought it was going to be a hassle but with the lovely help of this stores best associate Jazmin and her assistant manager Yolanda the switch felt flawless they kept their word on everything they described from the service and my plan no hidden fees or misunderstanding I wish I had switched to Verizon earlier I actually am paying less than I was with sprint ! Highly recommend giving this store a try they were amazing with customer service ! read more

If I could give this place negative stars I would. This location is completely useless, they have the most incompetent staff in any Verizon store I've ever been to by far. Never helpful, always rude, definitely lazy. I don't even see what the point of this place is. They don't understand Verizon or how it works. Worth going to Crossroads in Torrance which is incredible. Never wasting my time coming back here again. read more

The worst store ever! I should've gone to Verizon Wireless Torrance. It's amazing that I was charged for "Set up and go plus" when the rep actually didn't set up. And all that after he couldn't find my order that clearly said it had been delivered. It literally took a total of three hours to get my pre-ordered phone. read more