My daughter and I frequent this store, and since COVID they have been organized pleasant and clear as to their "flow" and system. Still seats out in the patio that are 6 feet apart. One salesperson was quite patient with me and replaced my old club card. I had the old one for tears and she was patient and kind enough to replace it and transfer the numbers. As a schoolteacher laid off due to COVID, it is nice to have a friendly conscientious store around the corner! read more

Very disappointed. I used to come here all the time a few years ago. I came today with my coworkers and the customer service is horrible. The service is very slow and they have a lot of attitude. I really hope the owner or manager reads this review so they can do something about it. Never coming back here again. Also my bagel is burnt read more

Parking was easy and free and the bagel sandwich was good. Nothin extraordinary, service and food. Good for a quick breakfast or lunch. Side note: cheese bagels are extra. She didn't tell me that but they took off the extra charge because I wasn't informed beforehand. That was nice of her! read more

...bagels are fairly simple folks, I'm glad I can get bagels with great service. After two weeks since my visit, I needed a copy of my receipt (from a couple places by the way, which is why I'm writing this) I called which I presume is their rush hour @7am? Within minutes, Miguel found my receipt from that day & was jotting down my info to send me the receipt. Fast, friendly service is a rarity now a days, especially when you're asking someone to go out of their way. Thanks Miguel! read more

One word: Microwaves I feel like it is something that should not be incorporated into a bagel shop. (I've only been here once, so take my review accordingly.) I got a breakfast sandwich and the bagel wasn't crunchy because they microwaved it heat up the contents of the sandwich. However, the bagels looked good! So try just getting a bagel with cream cheese and hopefully it's amazing. I've heard good things about this place but wasn't impressed myself. read more

The best bagels around, with a great selection. This morning there was quite a crowd, yet the staff were friendly, got the orders out quickly, and served up some excellent bagel sandwiches and ice coffee. The assistant manager, Allen, was very accommodating, pleasant, and knows how to keep his customers happy. read more

HORRIBLE CUSTOMER SERVICE - I come here all the time and they always take forever and I assume it's because they're busy, I came in today and it was so slow- one person in front of me and they just completely ignored me and did not even acknowledge that I was there for at least 10 minutes. Finally I walked out, I'm not giving them my money. Don't waste your time, they lost a customer today. read more

Is it just me or has some thing happened to their bagels? Two times in a row over a two week span, stale, undercooked and hard as rocks. I almost think they taste day-old. Really disappointed. Always my favorite bagel but something is different. Anyone else agree? read more

Used to come here all the time and they had great bagels. However, last time I ordered the bagels were hard as a rock. I gave them a second chance, but was just as bad. Won't be coming back again. read more

Worst customer service ever: rude and racist against white people, literally no one here and they aren't even working on my order.

I love Western, however, twice now they left my lox spread out of my postmates delivery. The problem is you can only get credit on the missing item. If you want your spread you have to reorder, since that's below the minimum you get charged. So it's like another $15 to get your spread deilved. Its right on the receipt. Once I understand, twice is a problem with training your employees or not being in top of orders. And who ever answered was so arrogant about it. I now have to find a new place, never again. Very sad. read more

I called in an order, the lady on the phone never asked if I wanted to pay over the phone so I can just pick up. When I got there my order was ready I just needed to pay. The girl behind the register made me wait in line behind 10 other people just to pay, meanwhile my sandwich and coffee is sitting there getting cold. After 10 min of waiting and 4 people still ahead of me, I asked if I can just pay for my order and that it's been sitting out now probably for 15-20 min. She said no. There were still 4 people a head of me placing new orders and paying. I walked out !!! It's ridiculous customer service, it would have taken her not more that 15 seconds to let me pay for my order, instead made me wait 20 mins and caused me to just leave the order and walk out. Whoever manages these employees should teach them about customer service read more

Terrible slow service. They take phone orders but it won't save you any time you still have to stand in line to place the order. Absolutely so rude when you ask for help. The bagels are mediocre at best. They get so much business purely because there's not much competition read more

Changed their great fresh-baked, delicious muffins for smaller, third-party, stale muffins -- really disappointing.

Had breakfast bagels and iced coffees here the other day pretty delicious and friendly staff, will be coming back to try more items on the menu! read more

The Western Bagel at Coldwater and Ventura Blvd is now a dog park. Two huge dogs were there this morning and were NOT service dogs. I am allergic to dogs and I will never go back to this place. read more

There are a lot of round things with holes in them casually sold as Bagels...just check-out the Bakery section of most major super markets around LA. Ugh! for bagels. Now the Best Bagel I've found around my area of the Valley is this Western Bagel on the SW corner of Ventura & Coldwater. I walk to it but Parking is available on Ventura and in a lot behind the bldg. There is outdoor seating, just be aware of the electronic version of Big Ben that clangs-off the hours. It's memorably loud, maybe even deafening. It's only outside but if you sit under the Speaker you'll not soon forget the experience. But, back to Bagels... This place is as authentic as you're gonna find west of the Mississippi. Lots of variety which I've been carefully testing. I do like the Bialy's...and too the Everything Bagel. I keep it pretty simple: "Toasted Bagel-thing + Cream cheese and a cuppa coffee for here!" You pay, you get a number, find a seat and shortly someone finds you. Staff is universally terrific. Good service, nice people...pleasant experience. Sometimes inside with music that doesn't provoke indigestion, or, outside with a view of the world passing by along Ventura. Always have a good experience and the food & coffee selection is really satisfying...and I've never been attacked by marauding Pigeons. Highly recommended. read more

The 3rd time now I ordered from the Studio City for delivery and they got it wrong again. This time I ordered 2 onion with cream cheese and lox. What did I get? A plain cream cheese with no lox and a bacon and eggl. I call and speak with Mario who says all I need to do is come in to get credit for the difference. Really? I don't eat pork and guess what - i paid for delivery because we are in a Pandemic! Why would I go in? Don't waste your time and money with these clowns. read more

Good bagel it's just inside is always smails burning they mast have good ventilation system read more

Western Bagel - Bagels Near Me - Studio City, California

No matter the legal code...I think it should be absolutely criminal to be a place that (a) serves coffee and simultaneously (b) does not have a bathroom. I can think of no deeper restaurant torture. Well. Maybe water boarding. But besides that. Nothing. The bagels are OK...but as I am from the west coast, I feel kind of lumped into some sort of backhanded slam: Western Bagels (western of what, I'm not sure) are not what I would call AMAZING...they actually just look kind of sad. Everything is west of something else, I suppose (that's deep, yo), but my feeling is that someone from the east coast moved here, created Western Bagel, and is silently laughing every time someone buys one: "I can't believe they buy this, crap...stupid westerners." All this being said, I have still been here three or four times...they have GREAT hours and always, Always, ALWAYS have had some sort of a freak show of a patron ordering in front of me. Now, while I *am* from the west coast, I am not from Hollywood/LA...so the entertainment alone of watching somebody trying to order bagels when he/she is coked up out of his/her mind is great: "I'll have a unicorn bagel with a side of Owen Wilson, please. And don't give me Luke Wilson again...I nearly puked last time, bro." I just hope these people don't need to pee...because then, Western Bagel....then you are going to have a "I am on drugs, hungry, and now caffeinated up" type of argument. Nobody wants that. Well...maybe I do. read more

I've had it with this location. I love Western's rye bagels (not enough shops carry rye!) and I've been to this location several times over the past decade. I eventually phased this location out in favor of going to the one in Burbank for one reason: TERRIBLE customer service. The staff at this location are total hit or miss. Five out of the last six times I've been here, they've missed. Things like being skipped over in the order line, having the door closed in your face by staff before closing time (more than once!), and on my latest visit when I decided to give it one more chance, they got my order wrong. Despite me repeating the order twice, and saying the drink order FOUR TIMES. The bagels are great, but I will not be visiting this location any more. I've given it multiple chances to not be awful. Even though the Burbank location is farther away for me, it's worth the extra drive to have the same delicious bagels with a much better customer experience. The good news is, they finally got a stepping stool so the people taking orders can see over the counter and are less likely to skip over customers (I've been skipped over a few times myself). read more

Now first things first--I must give an opinion in regards to the previous couple of reviews. This Western Bagel absolutely can be chaotic, absolutely can cause a significant wait (especially Saturday and Sunday mornings), and due to the often young inexperienced staff mistakes can be made. But this doesn't even matter one bit to me because their bagels are the BEST. I will go and skip over twelve screaming brats and 5 family golden retrievers everyday to have my favorite--an everything bagel with reduced fat cream cheese, tomato, open-face. Their everything bagels aren't destroyed by a whole bunch of rye seeds like Noah's bagels but rather coated on both the top AND bottom with the most savory mixture of garlic, poppy seeds, onion, salt, and sesame seeds. The bagels themselves aren't too dense like many bagels out there and always cause the ever so rare audible yum. And on a service note once more, regulars in Western Bagel are treated with the utmost speedy delivery and kindness. Given that I am in that category even despite the chaos, I always see a friendly face who knows exactly what I want and can get it to me fast. I've had this breakfast every day for years and that won't stop anytime soon. read more

The food is great. The service not so much. They consistently get the order wrong. As in, every time. These aren't complicated orders. It's a bagel restaurant. How they consistently get it wrong is a little shocking. Won't be going back read more

Let me start by saying they have CHEAP dozens. Good for keeping frozen at home. I love their everything cheese, cheese, sesame, poppy seeds bagels. But they also have more that are delicious. These are one of the best bagels that I have eaten, other than Noah's bagels. There have been times where I've been there and the staff was inexperienced and other times when their service was great. I usually come here and get the dozen and then they give me the extra "#13" and I eat it there. I usually get cream cheese, lettuce and tomatoes. I always buy their delicious cream cheese for my home. Oh and before I forget...Pizza bagels for 1 dollar! Amazing. They charge a little too much on drinks though. So I normally get water. I get a Naked drink whenever I feel like having a nice smoothie with breakfast but it's about four dollars!! I can buy the big one for 6 dollars at costco, come on. Parking can suck. The parking is behind the complex, but each spot is a compact spot and so many people with big cars park there. read more

Wetern Bagel used to be good. However we were very disappointed yesterday. The bagels are puny, mushy rather than chewy and overpriced. There are much better bagel places read more

I have been going to Western Bagel for more than 20 years. I am sad to say that it is not what it used to be. It has the vibe of a failing business. read more

As a New Yorker one of the things I miss is a good bagel and a shmear of cream cheese. I have tried many bagel places since moving to Cali but none ever was up to par with NY bagels shops. So when I discovered Western Bagel I didn't have high hopes. I ordered my bagel and as I tried it I realized I found the holy grail. The everything bagel was amazing. I then ordered a couple of the pastries to bring home and I have to say those were amazing. If you want a taste of New York, I highly recommend Going to Western Bagel. I have been to 3 of the locations and the quality is the same at of of the them so no matter where are you you live you can get a taste of New York. Also a FYI, ask about the rewards card because once you go you will become a regular and those points add up for free food. read more

If you want to find a world class bagel sandwich. Look no further! Western Bagels Turkey sandwich is incredible! Bagel is crunchy on the outside, yet chew on the inside. Fresh lettuce, tomatoes and cheese are placed on with deli Turkey. Customers service was nice and food took no more then 5-7 mins. Here on Christmas morning. read more

Excellent bagel sandwichs! Fast EXCELLENT service. I'm very picky with my coffee and I must say to all coffee lovers this place nails it. It is self serve on coffee but personally that's the way I like it. CHRISTINA helped me out and she was so kind and helpful she even brought a bowl of cold water outside for my pup. read more

The customer service here is atrocious. I've been standing in the same place in line for 15 minutes while workers ignore customers, are rude and move slower than molasses. Multiple complaints from customers getting the wrong order, and I called in my order for pickup and they don't have a separate line for takeout, so the process is useless. Bagels are fine but won't be back here again, for sure. read more

I live down the street and come here every other day ! I love you guys !

I disappointed because i ordered half dozen bagels a few weeks ago through uber eats. I ordered 3 plain and 3 cinnamon crunch. I was upset because they gave cinnamon raisin instead and wasn't notified. Now on the app you get 1 choice of bagel which is highly upsetting. I used to order from here through uber eats at least 1 or 2 times a month now im hesitate because of the 1 bagel selection. read more

To be honest, I visited this place due to convenience. It was the closest bagel shop to the hiking trail my friends and I just completed, so I figured I give it a chance. Upon entry, I see a long winding line for bagels at 10 in the morning. While it was technically still early, I just cannot comprehend why there would be a line... Unless the bagels were really extraordinary. Fortunately, the line went by really quick and I was able to order a Jalapeño cheese everything bagel with egg. I give them 3 stars for being very accommodating of my order. I dock the location 2 stars because of the long wait to get my order and the bagel was a too salty and surprisingly too greasy. For waiting as long as I have, I expected the food to be well made, especially since it was simply a bagel, but it definitely fell short to my expectation. I will only try this place again if it is conveniently close to me. read more

Being from the East Coast, I LOVE me some bagels!! When I moved to CA it was probably the thing I was most disappointed about with food wise. I had my husband bring a bagel from NJ on the plane and we then bought a bagel from Western Bagel and did a blind taste test. My husband guessed incorrectly, but I did not. I still prefer my NJ bagel. But, as CA bagels go, Western Bagel is my favorites. Try the Everything Bagel (ET on the East Coast) or the round baily. The coffee is hit or miss... The line can get long on the weekends. Parking is is free in the back or in the underground parking lot. read more

Best Bagels in the game! I've been coming here for 20 years and the cream cheese is the best. One of the only bagel stores to serve HOT turkey. It's sooooo delicious!! Staff is very warm and welcoming too! read more

Reading some of the comments below was actually pretty annoying. I've been a regular at this Western Bagel location for 2.5 years, and it's ALWAYS BUSY. The a/c doesn't even work during the summer (which is very dumb idk how these employees are allowed to work with no a/c), but the workers are still running around and doing their best to serve everyone as quickly as they can. I guess I'm just lucky, the workers have always been so sweet & my order has always been perfect. I now know which times to go at so that I can avoid the rush. Other customers, for the most part, are the rude ones and exemplify the reason I hate LA sometimes. I'd love it if they'd bring in almond milk as an additional bonus lol!! read more

Quick, friendly service. Came here close to noon, and it wasn't too crazy in here. Great selection of bagels still, and staff were quick to help in answering my questions and trying to figure everything out. Second time at a western bagel and I love it so far. read more

Western Bagel - Bagels Near Me - Studio City, California

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Well Western Bagel is all over the San Fernando Valley and I have to say they get my attention each time I'm in the Valley because they have my favorite Pumpernickel Bagels. It turns out you can't get a Pumpernickel Bagel everywhere hand when that's what you want well that's what you want. So when I ordered the Pumpernickel bagel with butter only Presto not a flinch just service. I will say it does take a while to get what you need as they process the orders wanted to time oh, and he even though there are several people slicing and spreading and toasting across the counter it does take a while. I will tell you that everybody was ready to wait in line to get their bagel, or their dozen bagels. Well I was happy to get my bagel it tasted fine it was toasted just right a little bit of crunch but not too much. And lots of butter. Anyway they have lots of choices for smoothies juices and they make lots of different Bagel sandwiches which everyone seemed quite happy with but I haven't tested yet because I just want my Pumpernickel Bagels. Thank you Western bagels for my Pumpernickel Bagels I like that a lot read more

My favorite Western Bagel in the Valley because of the outdoor seating - they will take your order out to you. And they bake their bagels on site. Also a Coffee Bean and Tea Leaf right there. Not the most attentive service however. It took awhile for the bagels to get out and my friend's order was off, apparently half his bagel was of the alternative kind. read more

Got here early in the morning on a Saturday to have breakfast while getting my car maintenance. I ordered the lox bagel with cream cheese and French roasted coffee. Really enjoyed the breakfast but It would much better if the lox bagel was garnished with some capers. read more

Western Bagel - Bagels Near Me - Studio City, California