THE WORST!!! ABSOLUTELY THE WORST EXPERIENCE EVER!!! DISGUSTING!!!! A little backstory. We are an Asian family and we want to celebrate Chinese New Year and my mom's birthday at the Wolfgang's Steakhouse Waikiki on 1/ 22/ 2023. I've made a reservation for 4 people at the restaurant 2 weeks in advance. On that day, since my dad has a disability, I wanted to check in at the restaurant first so my parents wouldn't have to stand outside and wait. The moment I've arrived at the reception area is when the nightmare begins. As I entered the restaurant, I made eye contact with one of the hostesses. Yet, she ignored me and continued her chit-chat with her co-host and other staff. I stood there for at least 3 min until I was greeted by a manager or a head-hostess of sorts. When she saw me, she looked at me up and down, and the first thing that came out of her mouth was "Do you have a reservation?". I replied "Yes. and it's under my name". She looked at me up and down again and paused, then said "You need to wait for your whole party to arrive to be seated. You need to wait on the side". She then turned away and started doing her things without any common courtesy. The lady was NOT friendly at all. At that point, I felt very judged and unwelcomed at the restaurant. We requested a table by the window when we made the reservation. The restaurant's seating area was large but very empty when we were seated. There is only one table other than us in the restaurant and all the tables on the floor were set for 4 people. However, we were seated next to a wall. I humbly asked our server if it's possible to move to the table next to ours which is next to the window. The server quickly replied "Of course. Not a problem." So we moved. We were greeted by our server with glasses of water and menus. While we were looking at the menu, the same manager/head-hostess came to us and started talking to us. (reminder: it has been 5-10 min since we sat down and settled) When she talks to us, there's no "excuse me." nor " I'm sorry." but straight up saying "You guys need to move. We have a reservation for 6 for this table" while the table was set for 4. I was confused and upset because of the way she talked to us. I replied "Our server moved us here and he told us there is no problem." and she replied without any hesitation "I don't care what he said. He is just a waiter. I'm in charge of this. You guys need to move." I know this is the exact moment when I lost my appetite. My parents were being nice and asked where she is going to move us. she pointed at the wall at the other side of the restaurant. We asked her if it's possible to sit us next to a window. She then pointed at the table on the opposite side of our table and said we can sit there. I was very confused and didn't understand why can't they set that exact table for the reservation for 6? The table obviously seemed open and free. I also do not understand why she insisted to move us when we have already settled down for a while. What I do not understand most is why she has to talk to us and treat us with such an entitled, spoiled, very unfriendly, and demanding attitude. I'm not sure if this is a discrimination toward Asian people or the restaurant does not care about the service and just wants to take advantage of Asian people or that manager/head-hostess just simply doesn't give a damn. At that point, we felt very un-welcomed and mistreated at Wolfgang's Steakhouse Waikiki. We decided not to dine at the restaurant anymore. As we were leaving, I told my family to go ahead and I walked towards our server and told him what happened. I complained to him while I was leaving. I guess one of the servers overheard our conversation but didn't know what I was complaining about. As my family and I were leaving, that server shouted "Are you complaining because we don't give you the happy-hour menu?" (We did ask for the happy-hour menu but we didn't know it was only served during weekdays) I was furious when I heard that. Just because we asked for a happy-hour menu, it doesn't make us cheap. Just because we asked for the happy-hour menu, it doesn't mean we can not afford the regular price menu. I stopped and replied "No, sir. We just felt we are not welcome here and are being very mistreated." I was walking out of the restaurant with a mix of disappointment, disgusting feeling, discrimination and very very upset emotions. I'm writing this to let you all know that the service does not meet the quality of the restaurant and the mission the brand is trying to promote. I have read a lot of similar comments on yelp and other review sites. Overall, the dining experience should start with the moment we contact and step into the restaurant, yet it was very unacceptable. Please take this seriously. I strongly recommend the restaurant to do a house cleaning at the Waikiki branch. Sincerely, Your ex-guest who will never visit you again. read more

I am writing to express my deep dissatisfaction with the service I received at your Wolfgang Steak Restaurant in Hawaii last Friday. My friend and I visited your restaurant and unfortunately encountered the worst waitress I have ever come across in my life. Her service was so terrible that it completely ruined my mood and my dining experience. Firstly, the waitress carelessly threw the serving plate onto our table without any regard for our safety. When we asked for salt and pepper, she didn't bring them to us, and we had to ask another waiter to bring them. At the end of our meal, she gave us the wrong bill, and when we pointed out the mistake, she only gave us a short and insincere apology by saying "sorry." This behavior was unacceptable and left us feeling extremely dissatisfied with the service we received. And when we were presented with the bill, she insisted that we choose the tip amount right then and there, which was a very uncomfortable experience for us. When I complained about her behavior to another waiter, he made a comment about Japanese customers, implying that they may not tip properly. This was completely inappropriate and made me feel very uncomfortable, especially since my friend and I are not Japanese. Furthermore, I have asked people living in Hawaii, and they have confirmed that they have never encountered such terrible service at your restaurant before. I believe that the waitress and the waiter who defended her behavior need to be given service training again. I have also read reviews online that suggest there are unfriendly waitresses at your restaurant who cater specifically to the Korean community. I believe that this may be the same waitress who served me, and I hope that you do not forget that not only Japanese but also many Koreans are customers of Wolfgang Steak. Despite the terrible service we received, I still gave her a certain amount of tips. However, I strongly believe that this waitress needs to be retrained and made aware of the importance of providing quality customer service. Overall, my experience at your restaurant was terrible, and I do not wish to experience this kind of service again. I hope that you take my complaint seriously and take the necessary steps to improve the quality of your service. read more

I was so excited to eat here! We walked up and the place was packed! We didn't have a reservation and didn't feel like waiting two hours for a table so gladly sat at the bar. Greeted by a charming bartender that handed us a trio of menus (bar specials, drinks and main menu). Prices and options were steak house norms. We ordered a great bottle of wine, steak for two and an appetizer. We enjoyed our wine and started to decompress from our busy day. The bar filled up with visitors from japan that oooed and Ahhhed over their huge steaks placed infront of them. We asked for bread which was brought out fairly quickly. We watched more steaks coming out. Wondering geez. What we order that was taking so long? The couple next to us, sat after us, and was halfway thru their porterhouse steak for two. Ah... drink more wine and relax. Let's enjoy the atmosphere. We're kamaaina that chose a night out in Waikiki. But, thats hard to do when it's 98' degrees in the shade, your watching people eat when your starving and you realize that you've been pouring your own wine. Finally our appetizer shows up. It was delicious. Fresh ingredients, great flavors and we ate every morsel. Tenderloin carpaccio. That's when we witnessed something pretty shocking. The couple next us ordered a glass of red wine that was served in a noticeably lip stick stained glass. Bartender quickly notices it as well and grabs the glass and pours it into a clean one..... brah, at least turn around and do it. But, the couple was from japan as was most of the customers in the restaurant. Most likely will never come back. So who cares right. We experienced that as well and couldn't wait to get our steak so we could get out of the sweat box. And boy did we wait for it. In all, We would of had a better dining experience and saved a few hundred bucks at the Yard house a block away. Food was great but the rest will keep us from going back. read more

I recently had the pleasure of dining at Wolfgang Steak House in Waikiki, and I have to say, it was an unforgettable experience! While the food was absolutely fantastic, the real star of the evening was Karla, the bartender. She has set a new standard for exceptional service and positivity that left me and my friends in awe. From the moment we walked in, Karla's radiant smile and warm energy were incredibly inviting. She greeted us like old friends and made us feel right at home. Her knowledge of the menu was extensive, and she provided spot-on recommendations that perfectly suited our tastes. Throughout the evening, she effortlessly balanced attending to our needs and engaging in light-hearted conversation, making us feel like valued guests. Karla's enthusiasm and passion for her craft were evident in every detail of her service. From the perfectly mixed cocktails to the precise presentation of our appetizers, it was clear that she took great pride in her work. She even went above and beyond to accommodate a special dietary request, ensuring that everyone in our party was able to enjoy their meal to the fullest. In all my years of dining at steak houses, I have never encountered a bartender who exuded such genuine happiness and warmth. Karla's infectious positivity and unparalleled service have left a lasting impression on me, and I will undoubtedly be returning to Wolfgang Steak House to experience her delightful presence once again. If you're planning a visit to Wolfgang Steak House in Waikiki, I wholeheartedly recommend requesting Karla as your bartender. She will not only provide you with the best service you've ever had at a steak house, but she will also leave you with a truly memorable and happy dining experience. read more

It was a typical Friday evening and my best friend and I were excited to meet up with our friends at a highly-touted, upscale steakhouse for dinner. We had a reservation for 8:30 PM, but unfortunately, we didn't get seated until 9 PM due to the restaurant's apparent overbooking. As we walked into the restaurant, the aesthetic was impressive, with high-end decor and a palpable sense of refinement. The aroma that greeted us upon entering was nothing short of tantalizing, and we knew we were in for a treat. Once seated, the waitstaff were prompt and attentive, and we were able to peruse the menu with haste. My friend, being the generous soul that he is, treated his girlfriend, my best friend and I to dinner. We decided to order the steak for three, a monstrous cut of meat that was not only visually impressive, but also super filling. In fact, for anyone dining in a group of four, we would highly recommend only ordering the steak for three as the fourth option would likely prove to be overkill. As we indulged in the steak, we couldn't help but make jokes about the T-bone cut looking like a certain part of the male anatomy. While we all agreed that the steak was delicious, we couldn't stop laughing at the comedic potential of the situation. It should be noted that none of us are gay, all straight, we were just having a good time. In summary, the dinner was an amazing experience and the steak was incredibly tasty. The restaurant's atmosphere and service were top-notch and the dinner was an enjoyable experience all around. We left the restaurant with our stomachs full and our hearts light, with the memory of the giant T-bone steak that looked like a penis, something to remember for a long time. read more

３週間前に予約したにも関わらず外の一番奥の席に案内され、ライトもなく真っ暗な中でのオーダー取り。メニュー読めない。 日本人差別？中の席はアメリカ人、外の席は日本人。 虫はいるし暗いし、簡易照明は蛍光灯。 なめてる？ 日本人はここには行かないほうがいいです。ニューヨークのウルフギャングではこんな屈辱はなかった。ハワイでステーキなら絶対にルークスクリス一択。味もルークスの方が上。 店員の態度も最悪。 ライスを一番最初に持ってくるよう伝えたのに三十分待たされた。注文してから炊いてるんか？ パンのお代わりお願いしてもなかなか持ってこないので、伝えたら面倒くさそうな顔され、キレそうになりました。大事な方の接待のために予約した私の面目丸つぶれ。 ハワイのウルフギャングの社長は日本人です。直接クレームしたいわ、〇〇さん。 会計もチップ25%インクルードしてるから気を付けてください。 チップ払う必要もなかったのに、お会計を私がしなかったため払ってしまわれた。 マジで金返せ。 Even though I made a reservation 3 weeks in advance, I was shown to a table outside at the far end of the restaurant and took my order in total darkness with no light. I could not read the menu. Discrimination against Japanese? The inside seats are for Americans and the outside seats are for Japanese. It was dark with insects, and the simple lighting was fluorescent. Are they taking advantage of us? Japanese people should not go here. I never had such humiliation at Wolfgang's in New York. If you want steak in Hawaii, definitely choose Luke's Chris. The taste is better than Luke's. The waitresses have the worst attitude. I told them to bring the rice first and they made me wait 30 minutes. Do they cook the rice after the order is placed? When I asked for more bread, they didn't bring it and when I told them about it, they looked at me like I was bothering them and I almost lost my temper. I had made a reservation to entertain an important person, and this was a complete loss of face for me. The president of Wolfgang's in Hawaii is Japanese. I want to complain directly to him, 00-san. Please be careful because the bill also includes a 25% tip. I didn't even have to pay the tip, but they paid it because I didn't pay the bill. Seriously, I want my money back. read more

The highlight of my visit was the extraordinary service provided by Karla, the bartender. From the moment I took a seat at the bar, she made me feel right at home with her warm and welcoming demeanor. Karla's attentiveness was unparalleled, as she quickly assessed my preferences and made spot-on recommendations for both food and drink. Her expertise in mixology was evident in every perfectly crafted cocktail she served. I was particularly impressed by how fast and accurate she was in making each drink, never sacrificing quality for speed. This is a true testament to her professionalism and skill behind the bar. Throughout my time at the Wolfgang Puck Steak House, Karla consistently checked in on me, striking up friendly conversation and ensuring I was well taken care of. Her genuine and engaging personality added an extra layer of enjoyment to my dining experience. The overall atmosphere of the restaurant was delightful, with a sophisticated yet relaxed vibe that perfectly complemented Karla's attentive service. The delicious food and expertly prepared drinks only added to the fantastic experience. My visit to Wolfgang Steak House in Waikiki was a memorable one, thanks in large part to Karla's exceptional bartending skills and warm hospitality. I would highly recommend this restaurant to anyone looking for a delicious meal, and I can't wait to return and enjoy another evening at the bar with Karla taking care of me! Cheers to you, Karla, for making my experience a truly unforgettable one! read more

Originally we wanted to come and try their Happy Hour as we had read all the rave reviews. This is one of my favorite steak houses in the world!! I LOVE their 28 Day Dry Aged Ribeye and I make a point of stopping in here every time I am in Honolulu. We came on a Thursday at 5pm and there was already a very long and expected line up - at least 15 people ahead of us. We waited for 40 minutes and gave up because we were pretty hungry. Instead, we asked for a regular table because Happy Hour was limited to their small Bar Area (only about 12 seats). After a short wait, the hostess sat us a one of a series of tables now set up outside the restaurant. Very smart marketing! All mall shoppers walking by, would gape at the enormous portions of food on our table, and you could tell they wanted our steaks! We decided to forego appetizers as we knew the entrees and sides were huge. This time we ordered the Ribeye and Filet Mignon, with a side of their Steak Cut Fries and Butter Sautéed Mushrooms with Maui Onions. I was in heaven, I love a big juicy marbled steak! For dessert, we had their cheesecake and chocolate mousse. Our bellies were so full and happy, it was hard to stand up and leave. Almost felt like taking a small nap haha. The service was outstanding as always! Decor and atmosphere is top notch. Can't wait to be back in a few days for their Happy Hour. Make sure to arrive early to avoid disappointment, otherwise you can expect to wait 30-45 minutes for a seat during Happy Hour!! read more

We went to dinner last night. We were 2 guys and they seated us across from each other, however we asked to be seated next to each other, in order to hear each other better. The attitude changed change. Although one of us is not gay I felt homophobia. I have been to this restaurant before and I got the same vibe, a vibe I never have gotten from any other Honolulu restaurant. I asked the waiter for a scotch menu, he said they did not have one, then I asked him what types a scotches they have, he could not tell me, acted put out that I would ask such a question. I asked what the market price was for the fresh fish and he was low by at least $5. Our drinks & apps came fairly quickly, but no one asked us if we wanted an additional drinks as my friend wanted to order wine by the glass. We could not even get anyone's attention! Our waiter was no where to be seen. My scotch drink was removed without my knowledge, before I was done. After 20 minutes our waiter walked by a brusquely said dinner was on its was, but did not linger long enough for my friend to ask for a glass of wine. Dinner arrived 20 minutes later. 40 minutes between apps and dinner with no service.. On the plus side my friend's steak and my fish were cooked perfectly, and were very delicious. Service was almost nonexistent and rude. At those price one expects the best. read more

VERY Disappointing! Went for my wife's 40th Bday. Noisy and unromantic is being kind. 2 of the 3 bread offerings were stale. My wife ordered an Apple Martini that tasted like rubbing alcohol. I had a house merlot that was decent. I ordered the salmon which was nice but with no flavor. My wife ordered the filet which was an excellent piece of meat. Side vegetables of broccoli and spinach were sautéd with water and no flavor whatsoever and came out luke warm after several minutes after our entree was served. Wait staff was polite but never checked back to see if we needed anything or to refill the water glasses. We finished our meal and the waiter cleared our plates and immediately dropped the check. No asking for desert, coffee or anything else. I don't expect them to sing happy bday or anything but I felt as if he was telling us our dinner is over. What a very disappointing way to celebrate my wife's bday and for the money? Way overpriced! Do yourself a favor and go anywhere else as I would not recommend this place at all. read more

I haven't been to Wolfgang's in years as my first experience was very bad. Last week I had dinner at their bar and the food and service were excellent. There were three bartenders and all of them were friendly and efficient. I was pleased also that they now have a selection of wines by the glass. The last time I was there the selection was pretty much non-existent and the bottle prices were sky high. I was impressed that they even have Camus by the glass -- very expensive but a great option. The only reason I am not giving 5 stars is because of the rather haughty reception from the ladies at the front desk. After I asked if I could have "a quick bite at the bar", they did not smile or say anything -- one of them just jerked her head toward the bar behind them. I was on the verge of just leaving but I was hungry and in a hurry and there were plenty of bar seats so I decided to stay. I'm glad I did. Next time, I will bypass the front desk and just find an empty bar stool. read more

2026年7月5日、ハワイ・ワイキキ店を利用しました。 高級ステーキハウスとして期待して来店しましたが、サーバーのTrentさんの対応によって、とても残念な食事になってしまいました。 サービス中、Trentさんは何度も料理皿の食べ物が乗る部分に手を触れたまま配膳しており、衛生面に大きな不安を感じました。 また、子どもが椅子にうつ伏せで寝ていた際には、一言声を掛けることもなく、椅子を強引に引きました。さらに、ベビーチェアに座っていた赤ちゃんの顔のすぐ前を何度も腕を通して料理を置くなど、安全への配慮も感じられませんでした。 さらに、サイドプレートを乱暴に動かしたため、上に載っていたカトラリーがテーブルへ落下しました。しかし謝罪も交換もなく、そのまま拾って元の皿に戻しただけでした。衛生面でもサービス面でも到底受け入れられる対応ではありません。 最も不快だったのは、子どもたちにとって危険にならないよう、私たちが数枚の皿を端へ寄せた際の出来事です。Trentさんは回収する代わりに、家族全員の前で大声で「DON'T STACK UP THE PLATES!（皿を重ねないでください！）」と怒鳴りました。そのような言い方をされる理由は全くなく、とても恥ずかしい思いをし、大変失礼な対応だと感じました。 この件については、その場でマネージャーにもお伝えしました。話は聞いていただきましたが、その後は請求額の調整や誠意ある対応など、問題を改善しようとする姿勢は何も見られませんでした。 レストランが忙しい日もあり、スタッフにも大変な日があることは理解しています。しかし、高級レストランである以上、基本的な接客態度、衛生管理、礼儀、そして小さな子どもへの安全配慮は決して欠かしてはならないと思います。 当日は約1,000ドルを支払いました。この価格に見合う最高レベルのサービスを期待していましたが、実際にはその期待を大きく裏切られる結果となりました。 特に今回の件は、赤ちゃんと幼い子どもの安全にも関わる問題であり、私は非常に深刻に受け止めています。 このような経験から、残念ながらこの店舗を他の方におすすめすることはできません。料理だけでなく、接客やホスピタリティも含めて、より質の高いサービスを提供しているステーキハウスは他にも数多くあると感じました。 read more

Worst night out for awhile. With a price point like Wolfgang's you would imagine it would be amazing, but we were sadly very mistaken. I ordered a ribeye, and I guess they focus on quantity over quality. The steak came out and looked like a 5 pound piece of meat, I ordered it med rare and it came out med well. The steak had no flavor at all, was over cooked and chewy. I told the waiter and he offered to trade out for a NY strip, brought that out awhile later and to no surprise the exact same... not cooked correctly and tasted very poorly but again very large. My wife had the lobster tail, also huge and no flavor, over cooked and chewy. I order a lemonade which was obviously Minute Maid, and was brought another glass without asking, thinking this was actually okay service. Turns out they charged me 5 dollars per glass of Minute Maid lemonade. The bill was shy of 200, I would have been okay paying 30 for everything. Never go here read more

We came here around 4:00 on a weekday and were seated in the lounge. The waiter seemed annoyed probably because the hostess triple sat him so we were patient. He took our drink order which came back incorrectly but we sucked it up. We opted for the filet, lobster mac and cheese, sliders and ahi and steak tartars. The apps were good, especially since they were on happy hour. Lobster mac and cheese had two small pieces of lobster, an oily film on top and needed salt. The medium rare filet came out lukewarm on a hot plate with a raw, cold center. It lacked flavor and I guess you were supposed to use the side gravy to make it edible? Wouldn't have known because the waiter failed to say anything. He never came back to check on the quality of our food or if we wanted another round of drinks. All in all, Wolfgangs is overpriced for the quality of food and service. You are honestly better off at Ruth's Chris. read more

I didn't like Wolfgang's. The steaks are ridiculously large (and expensive) and when we ordered a side of rice, it could have fed a family of 8! A Japanese couple at the next table just broke out laughing when their side of rice arrived and took pictures of it and it looks like they were emailing it to friends. For a high end steakhouse, the service as very unfriendly. It seemed like everyone was catering the the Japanese customers and locals not so much. I guess you can tell from my other reviews that I like to have a glass or 2 or red wine with my dinners. Their wine by the glass is very limited although fairly priced. Anyway, compared to Ruth Chris or Mortons, this place doesn't even come close. I recently heard great things about Hy's Steakhouse. I'm going to give them a try real soon and share my experience with you on Yelp. Stay tuned... read more

What a great find! In a sea of mediocre restaurants, this place really stands out! It appears that the local tourist trade has not yet discovered this restaurant, especially for lunch. Really great food and white table cloth dining for the same prices or even less than the local competition. We were fortunate to get Leo as our server. Wow! This guy really sets a new standard for upscale service. His attentiveness really made our lunching experience very enjoyable and memorable. Do not hesitate to give Wolfgang's a try. We did and it turned out to be the best dining experience we had in Honolulu. Leo made it happen! read more

don't order seafood at a steak restaurant. started off with the shrimp, crab, lobster appetizers - all were kind of stale tasting. the ahi steak was really 'fishy.' others in the party said food was 'great' but everyone ended up leaving most of their food - granted the portions were huge. overall, food was so-so and probably not worth the price. was looking to redeem the meal with dessert, but creme brulee was a disaster and way too sweet. overall experience is borderline nausea right now. ambiance is nice. parking at royal hawaiian shopping center sucks. read more

Wow, these guys must've aces all the marketing classes they took. Absolutely packed, with a big Japanese following, and almost every table having a big or even bigger porterhouse on it. We sat at the bar and enjoyed a "steak for 2" (porterhouse) and it was very good. Cooked properly and nicely seasoned, I've definitely had better but this one was nice. Apps and sides were classics done well also and the staff was also very professional. If you are craving steak in Waikiki this is a decent option. read more

I love this place; usually, when my husband and I are on vacation, we try to try as many different restaurants and bars as possible. Not this time around tho, we came here the first time and got greeted by this beautiful gorgeous blond Bartender Bella, not only is she a fantastic bartender, but she made us feel so welcomed that we came back three times to enjoy Bellas delicious Cocktails and her fantastic company. Hands down best experience ever!!! read more