I called ahead to make sure I could get in for an oil change at the express oil change. Was told not to worry they were open till 3 PM. I got there at 1245pm and was told I would have a 2 1/2 to 3 hour wait and should go to a quick lube somewhere else. (There was no line,). I bought this Jeep Grand Cherokee here brand new. Well I guess they have my money and no longer need my business. Went to get a car wash and it was closed, even though I was told on the phone that it was open. I guess Fields does not need my business. Time to search for a new dealership, I use to love this one. read more

I just finished the purchase of a Jeep Compass and I could not be happier with the service that I was given. It was my first time buying experience and the combination of Dennis Glauner, Jay Sachs and Tony Antonov made the process incredibly smooth. I would recommend any Fields Jeep to anyone in the market for a new car! read more

A couple weeks ago I discovered I had a flat tire. My car was in my garage. I have a Chrysler warranty which covers roadside assistance but the two men in a van they sent to change the flat so I could take it for repair claimed it would require a special tool which they didn't have. I called the dealership to question why they never told me when I bought new tires from them or had a tire repaired last year. Long story short, the guys that were sent to change the flat were lying but Ken Kowal, the GM, offered to send a porter to my house to change the flat tire free of charge. Like, who does that today? When I went to service to get it repaired he came out and asked if everything got fixed. I'm not recommending everyone resort to contacting the GM for something as simple as a flat tire but it's good to know that the place is run by such a kind person. Thanks again Ken!!! read more

Wasn't happy when I went in to look for a car at fields jeep . Had a bad experience . As the salesman and i were figuring out pricing he out of nowhere says to me "thanks for coming in" . I was stunned to say the least . We were just negotiating price and he said that. I will not be back. Nor should you. read more

Made an appointment for a oil change and it took over 90min. This despite making a reservation. Don't plan on going there unless you have a lot of time to waste. read more

I took my car for an oil change and was in and out in an hour! (and it was cheaper than my last oil change) The service guys were very polite and accommodating. (They must have learned from all the negative reviews) They had a very comfy waiting area and free beverages. And the best part is the separate kids area, complete with toys! The only negative was a grumpy/rude cashier. read more

Fields Chrysler Jeep Dodge RAM Glenview - My second car :) - Car Dealers Near Me - Glenview, Illinois

Needed a new car and started poking around online. The follow up was fantastic and never pressured. I even stopped by one night to just spend 5 minutes looking and Dennis helped me and answered what I needed and I left without feeling bad or pressured. So when I went yesterday to buy my new jeep, I still wasn't sure which I wanted. Dennis gave me objective answers and asked great questions I hadn't considered, and it got me to where I knew what I wanted. Then he looked up every car, discussed with me all options, ways to save, benefits of things or if they don't really matter...... He was great. Fields is great. Next time I need a new car or any service it isn't even a question where I'll go! read more

Daughter allowed wife and I to tag along as she shopped for a new car to replace a Mustang convertible that she paid for herself while in college. We started our search at Fields Jeep on Patriot Blvd. in Glenview, IL Sales Consultant JW (John Wiley) met us in the lot as we were checking inventory. JW was full of knowledge, very low pressure, had the prices of all cars with him and knows his product inside and out. We had an excellent experience with JW and he is the primary reason daughter selected and bought a car that day. It's a few days later and there are no regrets. Dealer is well maintained, organized and a pleasure to "hang around" if a car is being serviced. read more

This place does not care about any of the customers. Their goal is to just sell you a vehicle, zero customer service. The customer service department is the absolute worst. The mechanics also do not know how to properly service cars. They told me they "fixed" the problem on my vehicle, they never did fix it however because when I took my car to a different dealer they told me nothing was done to it at all in that specific area. The dealership is very nice, but I will never purchase a vehicle from here, or service my dodge here ever again. I do not recommend this dealership to anyone that is reading this. Do not go here, you will regret it. read more

I'm beyond excited and more importantly, grateful to the staff at Fields Chrysler Dodge Jeep for their help on Saturday evening in finding not only a great but safe car with all of the driving I do - which is a LOT! I have NEVER had such an easy and fun car buying process - and I'm not one to promote a business or item unless I'm just blown away...and I really was blown away. No gimmicks, no haggling, NO pressure - just reasonable prices on gorgeous vehicles and truly laid back guys who have fun at what they do. They even were willing to stay a couple hours late in order to ensure I could complete the paperwork that day, as there was no way I could get to the dealership the next day they were open. If you are in the Chicagoland area and looking for a vehicle save yourself hours of valuable time and visit Ron Allen & Shawn Friedman at Fields! Also the showroom has some amazing vintage cars - such a fun place to check out!! read more

Never Again! Baffled By All These Great Reviews. I decided to have a few things done at the dealership while my Wrangler had an airbag recall. I went out of my way to go to the burbs because the Jeep dealership next to my house is notoriously horrible. I didn't mind paying their higher prices because I figured I would get great union mechanics that really know Jeeps. 1. They broke my hood lock and didn't even say anything. I had to point it out, and they acted surprised claiming their 30-year veteran mechanic worked on my Jeep (yeah right, in 30-years they haven't figured out how a hood lock works). 2. It starts to make more sense after realizing they didn't rotate my tires as they confirmed they would. I guess their 30-year veteran mechanic doesn't know how wheel bolt locks work either. 3. They left pieces of my dash laying in the front of my car from the air bag replacement and also broke off one of the clips that holds in the dash (left in my cup holder). Now my dash doesn't stay put. 4. They prove to do sloppy work with the differential cover seal, oozing out all over. Even the service manager said it looked odd. I can guarantee that particles are also oozed out on the interior and running through my car's system. 5. More proof that their mechanics are afraid to get their hands dirty: when I asked them to do an intensive gasket replacement, they told me it would be very expensive, and not recommended at this time. Also mentioning that I could trade it in for a younger Jeep (Uhh, it's not even that old). Overall dissatisfied with this place as well as the response to my issues. I had them mail me the replacement hood lock because I don't trust them to touch my Jeep. I will avoid them in the future and will be sure to tell all my fellow Chicagoland Jeepers. Also, very poor communication. I had people calling and texting me courtesy messages while they had no idea there were issues I was working on with them. read more

Internet Request: Started with an internet search through KBB for a 2012 Jeep Wrangler Unlimited Sahara. Fields was the only dealer that responded with an initial quote to the exact vehicle I was requesting. All others either only wanted to talk to me by phone or sent me offers on lesser vehicles that didn't match my ask. Given initial good feel for a fair price and a vehicle exactly matching what I was looking for, I started working with Fields Jeep in Northfield. From the first inquiry, Chris Palomar was responsive, professional and good to work with. He even helped me find other ways that I could get discounts. I was able to find a company funded rebate I was unaware of that saved me some money as well. Sales Contact: When I was transferred to Eli Luber on the sales team, I was contacted promptly and courteously. After getting comfortable with him and the process, we agreed to a meeting time and date. Eli proactively asked if I was wanting to utilize financing, gave the best financing offers and suggested we process the application in advance to quicken the possible close of the deal at the dealership. Dealership Experience: We showed up as set up and was greeted immediately by Eli Luber. The car was detailed, looking sharp and ready for a test drive. We loved it. Having already landed on a price, and with all paperwork processed in advance, our time in the dealership was very limited which made the wife extremely happy. Eli went out of his way to offer help understanding the hard and soft top to the Wrangler and even offered to assist if we came back at any time. Overall: I can't say I love buying a car...I can't say that I necessarily got got the rock bottom price..., but I can say that if all of my car buying experiences were like this, then I might buy them more often. I got a fair price, was treated respectably and felt very positive about the entire experience. Hats off to Chris and Eli for treating us in a respectful, timely manner. Would definitely come back to Fields Jeep. As I had previously purchased my Infiniti up the road from Fields Infiniti...it must run in the Ownership group. Now I have to run, get the soft top down and enjoy my Jeep! read more

We just purchased a new Jeep Grand Cherokee Overland from Dennis Glauner who frankly was fantastic. The whole process was painless, fair, personal and actually the best auto buy I have had (I have had a lot). Yes I did visit the other Jeep dealers on the shore with not much success from the high pressure cheesy sales guy to the clueless person who barely knows the product. Actually it was such a breath of fresh air to work with our Salesperson Dennis. No fuss no muss. Product knowledge is key and Dennis had it. Even my stupid questions were answered without fail. thank you. As a lifetime north shore resident we have all grown up with the various dealers on the north shore we love to hate. Fields Jeep is not one of these dealerships. A brand new store with all the bells and whistles and they make it work for you. If you need a new car go see Dennis and he will get the job done fair and square!! read more

I was looking forward to working with Fields again. We had a terrific experience a few years ago when we bought our first Jeep. This time wasn't good at all. My husband took the Jeep in to trade it in as per their advice. We wanted to get into a 2019 but they conveniently didn't have one. They were pushing him into a 2020 but the payments were going to be $700/month and that was "the best they could do." We we're looking for around $500/month. He ended up going to Hawk Jeep and they got him into a 2020 for $500 plus they gave us more money for our 2015 Jeep. I'm not sure what Fields is up to but it definitely seems like they aren't upset with losing customers. read more

This review is for the service department at Fields.. This is a true story: 1) Paid for a tire rotation and oil change...I had a slow leak in my rear left tire but didn't mention it. Well after a few weeks, that same time was low again. In the same spot. I called some time later and explained there's no way my tires were rotated. I was assured that if I paid for them they were and there was probably something wrong with the sensor. Being that my 2014 Dodge Durango had already had some warrant work done, this was very frustrating. However, I didn't get anything fixed and just kept refilling the tire when it was low. So while skeptical I took their word that the tires were rotated. Fast fwd a few months. I took my car to AAA, which is 2 minutes from my house (Field is a good 20 minutes on a good day) for an oil change and tire rotation. It was discovered that there was a nail in the left rear tired (the slow leak tire) which proved I wasn't losing my mind and that there was no way the tires were rotated. I called fields and explained it to a service manager. He looked at the hand written notes and discovered that my tires were never rotated. Hence I was charged for a service that wasn't done. He offered a refund on the rotation and oil change. 2) One month later, my car is not accelerating properly. I take it to Fields. I get one call saying that they are going to have to do more investigation to find the problem. OK, fine. I get a call an hour or so later and I am told the repair will be under powertrain warranty so no charge. Excellent! Then I get a call an hour or so later and it turns out the repair is not under warranty and I have to fork up $375. Arrgh, just get all the information before you make the initial call. I go pick up my car and as the tech brings it around he says my brakes don't work. I'm like what?! The electronic braking was sticking. So they pull it back in to the garage. I don't have time to wait so I have to go through the trouble of filling out the paperwork for a rental after having just returned one 10 minutes prior. Very aggravating. Turns out they forgot to install some hose to make my brakes work properly. I'm half way home and I get a call that my car is ready, again. They also washed and vacuumed. This back and forth is costing me time and money and adding grey hairs. 3) Today...I'm driving my car in the rain (this is the first time I have driven the car in the rain since it was returned. I turned on the rear window wiper and there is no wiper blade! I call Fields and it turns out that it was not put back on after the car wash. I now have to deal with them again. Not to mention the time and money wasted and most of all the pure frustration of this all has been overwhelming. While I'm sure many people have good experiences with Fields, but as of a late mine has been horrible. I even spoke to the director of service (he said this was his title) after the brake hose incident and he showed very little compassion or understanding. I would have expected better from the director himself. It screams of incompetence. Just sharing my story as if you have had something similar in the likes of this level of incompetency and carelessness, you are not alone. Mistakes or this level of incompetence could have very unfortunate outcomes for the driver and his/her family. Good luck. **Update: shortly after posting this review I was contacted by management. I was given an apology and was also given a refund on my last service call. That was appreciated. However, I didn't like that I was asked to consider taking my review down. Nonetheless, they did what they could to make the situation right and hopefully there wont be anymore issues. We'll see if I decide to roll the dice again and take my car in. Wish me luck! read more

Brought my Challenger Scat Pack in for a nail in the tire. Kristy P in service couldn't be nicer. Did what she could to get me out as quick as possible. Thanks for the great service Kristy read more

worst dealership ever. I will never come to this plase to make any service on my car. They only want to rip you off. Shame on you. They will never tell you up front what might happen , they just take your car and letter present you will bill. If you do not pay them , even you did not want to get it fixed, they won't give you your car. read more

I did not purchase my Jeep new from Fields however took it there the first time when I experienced a problem. Shannon, Colleen, James and the entire Service Team treated me with the best customer experience I could have imagined. They saw to it that I had a loaner to use and also made it very convenient to pickup my Jeep when it was convenient for me. They communicated and kept me in the loop on all issues which could effect the duration of not having my Jeep back. Getting people on their way as quick as possible was very apparent to me just from watching how things were being handled in the customer service/relations area. I did not purchase my Jeep new from Fields however when the time comes to purchase a new vehicle, they are the first on the list to go talk with. read more

I very rarely do Yelp reviews but I think this experience, particularly at a car dealer, warrants some commentary. First off, I HATE buying new cars due to the hassle factor and the "what can I do to get you to buy a car today" routine. I do a tremendous amount of research before I ever step foot inside a dealership so I can tell pretty quickly if my sales guy and I are going to click. This leads me to my first encounter with Michael Schechtman. I was in exploring the possibility of ordering a new 2014 GC vs waiting for a standard delivery. Michael was very low pressure and used more of a consultative approach vs a sales approach. I got the info I needed and was on my way. Over the next week or so, I emailed or texted Michael multiple questions and he got back to me usually within an hour or two and most times sooner. I was very close to making a decision and went back to the dealership to speak with Michael and Paul Laton, the Sales GM, about inventory (interesting note about Paul is that I heard he worked himself up from the bottom of the dealership to his current role, which I always think speaks well of someone). Paul was very transparent and showed me each of the cars he had coming in and I made the decision to buy one of those vs ordering. When I went in to trade my vehicle and buy the car, I got a very fair deal on both the car and the trade. The thing I liked the most was that Paul actually came out and sat with both Michael and myself as we cut the deal, which was much better then standard routine. Could I have cut a marginally better deal if I had huffed and puffed? Probably, but I was very pleased with the entire process and the price I received. Additionally, I was in and out within 90 minutes of driving onto the lot (trade appraisal, negotiation, car detail, finance dept), which, in this era of time being a precious commodity, was the most streamlined experience I have had a car dealership ever. The above plus the free car washes for life made this a great experience. read more

Have been going here for over 12 years. The waiting area is a treat and the service people are very friendly and always greet you with a smile. Had a few manufacturing issues with my Jeep the owner reached out to me and made it right. Very honest and they never do unnecessary things to your vehicle. I would definitely buy my next Jeep at this dealership. Thank You Fields. read more

I am writing this in regard to a situation that my husband is going through at Field's Jeep Dodge Ram. My husband bought a brand new Jeep which was a SPECIAL ORDER Spring of 2014. It was a 2015 Model Wrangler delivered end of August 2014. Upon arrival the dealership informed my husband that it had been damaged in transit (their words -small damage). They said they would send it to the body shop for touch up. My husband did not see the damage so, he took their word for it. Fast forward 7 years later and 60K miles, the area where the "small" damage occurred is now exposed, rusted and came off in a solid chunk of bondo. My husband has been taking his Jeep in for regular service throughout the years. He has an unlimited warranty which he also purchased from Field's. We are a 2 Jeep family and I have a Grand Cherokee. I have 2 teenage daughters and was preparing to get the eldest her first Jeep. (She loves both of ours as well as the younger one loves mine) That would mean I would be purchasing a brand new full size Grand Cherokee. It is unfortunate that in all good faith, I would NOT purchase either vehicle from Field's Jeep. (Reasoning) When my husband called about the damage that was done before delivery that had now expressed itself again; The response he received was "we cannot do anything" My response is really? Your work no longer held. You- FIELDS JEEP (while unloading caused the damage & did not even show your customer the damaged auto. Downplayed it, bondo'd it and called it small. I do not have to tell you the price of a brand new Jeep. If you caused the damage, took responsibility, which you did, patched the damage up & down-played the damage and when that same damage has now expressed itself again--you can do nothing? Really? The damage was caused by carelessness in unloading, it was then fixed by patching it up. Why on a new vehicle was it not fixed appropriately in your body shop NOT PATCHED (BONDO). The end result is evidence it was patched up. I usually only write complimentary reviews unless I feel this is information a prospective customer of a certain dealership would want to know. It is unfortunate that I now, do not have the confidence of making a purchase at this dealership. read more

I review very few places on Yelp! because I hate to waste time complaining about bad or mediocre places to go; especially to buy a new car.... There are two reasons I bought a new Jeep Cherokee from Fields: -Max Tongate, my VERY low pressure salesperson -Paul, my service adviser, & the rest of Fields service department Let's get Max, the salesperson out of the way first, because, lets face it, television and movies have taught us to fear car salespeople and their tactics, right? I'll get to the point, I literally came in a half dozen times, over the course of over two weeks, before I purchased... By the time I was done I had literally driven every SUV permutation Jeep they had on the lot, including different engine sizes...over the course those weeks... How I finally found my car? I would call Max almost every weekday morning (except Tuesdays, I learned that, Max does not come in on Tuesday's.) and, while I asked him questions about the new listings on their website, Max would check his pricing sheets. Then, when a vehicle sounded achievable, he would hold it for me and I would come test drive that evening... In the end, I wound up buying a 2017 6 cylinder Jeep Cherokee... And rather than go into a review of my Cherokee, I will say this, if you try a version of a Jeep with a 4 cylinder engine and feel that it doesn't have the power/pick-up you desire, ask to drive the 6 cylinder version; its like night and day. But I'm not done with Max, it gets better.... It just so happened that I had procrastinated sooooooo long that I needed to buy a cargo rack for my new Jeep for a skiing trip to Breck; in two days.... As it turned out, the best solution was installing Thules Wings cargo mount... With two days to go, Max got the parts department to get me the Thule Wing kit next day.... When I came in the next day, after-hours,, because Max knew that I needed to load the cargo box next morning "Max had already done the on-line research , had preset up the Wings so they were ready to install on my roof mounts, "installed the Thule Wings in bitter cold December temperature;" and then showed me how to remove and install the cargo rack; should I need to... And, for the next month or so, Max took and/or returned all my calls asking questions about the operation of my new Jeep... Okay, lets talk about Paul and the service department... Prior to this Jeep purchase, I purchased a Jeep for my daughter from a co-worker which was previously serviced regularly at Fields... Now, I live in Skokie, and there is another Jeep dealer less than two miles away from me, but the problem is, this Jeep dealership in Skokie is notorious in so many ways; I was not going to trust my daughter's safety to their mechanics... So I risked, driving out of my way to an inconvenient area to get to; but it was worth it! Paul, in the service department "worked with me" when a larger than normal "expected repair" came up... And never had to bring back for the same reason... I just recently used Fields for my new Jeep's regular maintenance and took advantage of buying multiple oil changes so I am covered for, about, the next 3 years; you might want to ask Paul about that? So, all-in-all, if you want a LOW pressure salesperson, who does not work Tuesdays, but will work with you...patiently, see Max! And, when your stomach turns because something happened to your Jeep and you are worried about cost and timely repair, call Paul in the service department. I hope this helps! read more

They pulled the old bait and switch. Came in on a Saturday and agreed on a vehicle, price, monthly payment etc.. done deal, put down $500 deposit. The car wasn't on site so they needed a few days to bring it in. On Wednesday the car arrived and I went to pick it up and sign all the documents. Here is where the manager comes out and says one of the rebates they used to come up with our deal is no longer valid and I had to pay an extra $1,000. I was furious and didn't agree based on principle. Ended up calling the Libertyville Jeep dealer the next day and got a better deal than my original with Fields. I love the Jeep but will never go back to Fields for future purchases. The managers are total slime balls, no class, no integrity. read more

Purchased my 2018 Jeep Grande cherokee here and that process was smooth and very comfortable. During the purchase all the staff were very helpful. It's been a year since I bought it and I prefer bring it back here even though I live over an hour away. Seems like they actually care about the customers. read more

Update to my previous post. I did receive a loaner while Field's diagnosed what caused our 2015 Jeep Latitude to completely fail. After a few days I was told the battery somehow failed completely (which is at odds with the original diagnoses of alternator failure) however more tests were required to find out why. At that point I expressed that I no longer had confidence in the vehicle and don't want to risk my families safety, and formally requested a comparable vehicle (NOT a 'better' vehicle, comparable) as replacement or we can simply cancel the deal entirely. Considering what we've been through all I am looking for is for Field's to make it right. I waited a few days until another manager contacted me, said "Yea, faulty battery, we don't know why, it happens, when do you want to pick it up?" He seemed puzzled as to why I didn't trust either the vehicle or the conflicting diagnosis on the problem, completely apathetic to what myself and my family had gone through, and confused as to why I contacted Chrysler Corporate and opened a case file. Again, this has been my experience with customer service at Field's and apparently what I've been through is the Field's way of 'making it right.' If you dread car shopping than this is your worst nightmare. It certainly has been mine. read more

We tried, really we tried. The boyfriend was dying to buy a car from here, since you get free car washes for life and it's right by one of his offices for work. They also have a pretty nice waiting room setup, with coffee, pop, ice cream, etc. We worked with Sam Mauro, but much like Sherman Dodge, he was unwilling to negotiate anything off list price besides currently available rebates. Lucky for us, Fields is part of a group of dealers offering discounts through USAA. So...we were halfway there. Unfortunately, when getting quotes through USAA, each dealer offers different pricing, and the Fields price was about $1,200-$1,300 higher than the USAA price quoted from a place on the south side. We brought this up, but they refused to budge. Of course, we were there for a good 2-3 hrs, with Sam repeatedly getting up to go talk to his manager, "trying" to get more knocked off the price, when nothing ever happened. After pulling that trick a couple of times, we realized they weren't going to budge, so we left and bought elsewhere. On a side note, they had a used Jeep Wrangler on the lot with a destroyed bumper. Later, we heard a couple negotiating to buy it, and Fields said they'd take a grand off the purchase price if they would purchase it as is. Hmm. I'm really not digging a place that'll put a car that's been in an accident right on the lot to sell without first taking the time to have it fixed. Talk about buying somebody else's problem. read more

Service department is terrible. Had to get a two year old Ram towed there on Saturday, no updates from service department. They still don't know what's wrong. Only unsolicited call was from sales department. We wouldn't buy another car from there ever. read more

We just leased a second from Fields on Patriot Boulevard in Glenview. Getting a new car can be so stressful, and you never know if you are getting good information. That said, Jay Sachs was outstanding. He answered all of our questions, was incredibly knowledgeable, went through all the different options and explained what they meant (several sound the same but are vastly different). Jay went out of his way to make our experience wonderful. We now have a fantastic car that we will enjoy very much, and we have shared Jay's contact info with everyone. Thank you!! read more

Wonderful people, providing quality service and ice creams.... if you like to go to car dealerships for their ice creams THIS IS IT!!! But if you go to dealers for car related stuff; be aware that this place is very expensive pricing. Charges 120 dollars an hour for labor!!! I am done with this place and won't do anything here that is not covered by my warranty. Would rather get the car fixed by some shady guy in the alley! Make sure when you call to get an idea for prices to also incl estimate for the labor!!! read more

Terrible customer service! Went in for an oil change and checked on getting my recalls on the vehicle done. The lady informed me it would take 5 hours and since I did not buy the vehicle from them I could not get a loaner and would have to rent a car. Seriously? My wife bought her Lexus in a different state and Bredeman Lexus of Glenview gladly gave her a loaner even for an oil change. We will gladly take our business elsewhere, plenty of other dealers willing to take our money. read more

Horribly slow service. An oil change took 90 minutes. Then they told me I needed to have the transmission fluid changed to not void the lifetime powertrain warranty. They said this would take 30 more minutes and I waited 60. Now I have wasted almost 3 hours at this hellhole. read more

I had to create a yelp profile today based on the customer service I was provided with the past two days at Fields. I have a family member that worked in sales for years at Fields, and my wife has been going there for service on her current vehicle, so I have history with the Company. However, we went two days ago to buy out the lease on her current vehicle, and after filling out paperwork we sat around for about an 45 mins until we were told (at 6:30) that they weren't going to be able to finish everything, and that we should return the next day. We came back yesterday, again waited an hour, and then were finally called into the finance manager's office. Once in there they tried to give us an ASTRONOMICAL finance rate. I have family and friends in the industry, and I work in finance, so I know what kind of interest rate we should be looking at on the vehicle, especially given my wife's high credit score, but the guy wouldn't budge, and made excuse after excuse after telling us HE was doing US a favor. Needless to say we walked out of there, and will no longer be using them for future purchases or service. read more

As promised, I'm back again and even more happy! This time I bought a used Jeep Grand Cherokee Limited. I had been shopping around for a while because I'm very price conscious and always want the best deal. I'm so happy with my jeep and when it's time to trade-in again I will be back here. The sales staff is trustworthy and helpful which is necessary when making a large purchase. The general manger, Jim, even came in to see how everything was going and walked out to the vehicle with me to make sure that it was the exact Jeep that I had seen online. I'm typically in and out of 300-400 dealerships a year for work and this place is the creme de la creme of car dealers. Everything you need and more. 5 STARS! P.S. The FREE ice cream was amazing again! Thanks! read more

Went for an oil change but Fields went over and above. They were very courteous and not only explained what was being done, they also made me aware of a recall which they took care of. The service time was faster than they estimated. The waiting area is comfortable. Finally, Kristy Przybyslawski, the service advisor, was WONDERFUL! She is extremely knowledgeable and detail oriented. Highly recommended. read more

We just purchased a 2017 Pacifica with the fantastic help of Shawn Friedman. We had a million questions and he accommodated all of our needs and requests. He never rushed us, and always kept us up to speed on what to expect, whether it was running to another lot to see an interior color we wanted, or locating a specific vehicle for us. Perfect example of a salesman who listens to his customers. Fields was generous and let us take one for a day for an extended test drive, car seats and all. Our purchasing process was very fast, I was able to get pricing and payments options done while traveling back from out of state, and the finance department was waiting when I arrived, we were done within the hour. Never had a better buying experience. read more

This was a no hassle experience. The assistance we reserved was not only non pressuring but very knowledgable. Eli Luber (sales) knew so much and answered all our questions. I am very glad we decided to stop here and ended up buying!! We love our Compass Limited!! read more

I didn't buy my new Cherokee from Fields. BUT they were extremely helpful during the buying process. It's rare to find a dealer that's so helpful and will send you legit numbers these days. I looked at both an SRT Cherokee and a Hellcat Challenger, but we just couldn't make it work. They went out of their way and did what they could - all via email and phone - making it extremely easy for me. Fields CJDR will be on my short list when my lease ends. read more

My mechanic found a missing bolt on the exhausted pipe. That is why it make the loud noise from the exhausted system after the oil changes and their inspection. My mechanic replaced the missing bolt and the car is quiet as new. By the way, he did not charge me a dime. I just wonder why the Field mechanic found the gas leaking in the exhausted system and did not find the missing bolt. The missing bolt is right in front of our eyes. I am happy the problem is solved and I am not harmed by the exhausted gas poisoning. read more

Sales manager became very angry when I did some independent research on what price they had paid for a used car. Told me he was "furious" that I tried to find out that information, and I'm not allowed to return to buy the car (!). This after spending a couple of hours talking to their sales staff. That wasn't a particularly good way to treat a customer. Not only did I waste half a day, I'm on double secret probation. Never been on double secret probation from a car dealer before. Off now to a competitor to buy the same kind of car elsewhere. Fields is close to my house and I still might try to sneak in for servicing - look for me with the sunglasses and fake beard. In all seriousness, I didn't like being treated this way, read more

I can only review the service department. Their customer service is top notch. I will continue to go here for all my jeep needs.