This was the worst Firehouse subs we have ever had. I ordered an Italian that basically had zero mayo, and they forgot the Italian dressing, both sandwiches did not come with our side of pickle, which I directly ordered. My meatball sandwich had bread that was at least 5 years old. On top of that, they gave us diet chips, come on, man, we ordered small sandwiches and split a bag of regular chips. Thank you, Firehouse for making my order so badly that you suck the little joy I get out of a cheat Friday! Joe Pesci needs to change hfois the statement they also F you at the online order. read more

I come here often since discovering it and have never had any issues except for a small one when I first came, but I know these guys deal with some crappy rude customers and always have been chill. They got a new GM who screwed up an order and said he'd take care of a sandwich, for some reason that sandwich didn't come out to free, I paid $13.97 and I came back because I also dropped half but they only offered 20% and so I called corporate who reached out to the owners who never contacted me. Jennese took care of the situation but I guess my name got removed and ultimately Marcus took care of the whole thing and I really appreciate him because I was about to take my business elsewhere. Outside of Marcus, there's another shift leader Clay whose been great. All of the team members are nice at this location. Thanks to Marcus and his team for taking care of the situation because it seems the owners of this franchise won't unless they planned to call me a month after the incident. read more

Totally ignored us when we came in. They were way more interested in taking g and fulfilling the online/GrubHub orders Guess if they don't want walk in orders you may want to change your business model. read more

They will intentionally mess up your order tried having it delivered multiple times never once have they gotten the order right the receipt is always correct and taped to the bag but the sandwich is completely wrong don't waste your time with this location. read more

Well, what can I say, i ordered my food about 40mins ago and still no food. There are 3 guys making subs and they have giving out roughly 3 orders maybe/10 subs and that is pushing it. I love the food but the sloth style of making food is horrible. It's not that busy only 7 total people in here with me. Sorry firehouse- won't be back to this location. read more

Everybody at this location is great(especially Jim)! I had a small issue and Jim took care of it right away. I order from this place at least once a month and sometimes 2-4 times a month. I usually have big orders and they are always on top of it. The subs are always top notch and the employees are great! Keep up the great work Jim and crew!!!!! read more

I had no idea Yelp was full of such Sub Aficionados but I was not disappointed with Firehouse. I didn't even know about the steaming versus whatever debate but my sandwich (The Engineer) came with piping hot meat, gooey cheese, crunchy, delightful toppings, all on a delicious toasty roll. It was glorious. The sandwich actually reminded me of the Chicken Cordon Blue I used to get at a sub place called Penn Station in Ohio. Man, I loved that sandwich, but Firehouse is a good substitute. Now all I need is Skyline and White Castle and I won't even need to go home anymore! read more

Hey, did you know this place was started by firemen? Well, if you didn't, you're an idiot, because it's plastered all over nearly everything. My sandwich was decent. It wasn't horrible, but it wasn't good. Before I went, I wondered what their gimmick would be. Besides the firefighter thing, I mean. It turns out their gimmick is steaming their sandwich meat. Now, I'm no expert, but in my experience with culinary parlance, "steaming" ranks somewhere below "slow-roasted", "braised", or "thinly-sliced" and somewhere slightly above "microwaved". I'm open-minded, though. I'd try this uniquely steamed meat. It turns out, I COULD tell the difference. The difference was the meat was warm and wet, almost like it had absorbed a bunch of vaporized air. What makes Firehouse Subs stand out is their bread, which was really, really good. It was better than Jimmy John's bread, in fact. But between the steaming, the onslaught of fire-fighting paraphernalia, the longer wait, and the higher cost at Firehouse Subs, I'll take Jimmy John's every time. And it's only slightly farther away. I'm down with supporting heroes, but I'd also like to eat reasonably-priced, un-steamed sandwiches on occasion. read more

Great Service, even though my second order was lost. I still received a great welcome when I arrived. This place was very busy, but those guy work hard and fast. The manager got in touch with me after my first review. I told her that the employees are really great and the food is excellent. Thank you again! read more

Firehouse Subs - Sandwiches Near Me - Phoenix, Arizona

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1 USEFUL LIKE=1 PRAYER FOR FIREHOUSE SUBS. You messed my order and wont refund me? I got a sandwhich from here drove 30 minutes to my house to find out they put something im allergic to on my sandwhich and I called and told them to refund my card and they said they couldnt do it... questionable business ethics right? What kind of place are you running over there. I couldnt eat it and like im not gonna drive across town in traffic for a replacement sandwhich lmfao. RIP my 12 dollars u will be remember in my bank account forever. So if your reading this can I get that money back or naw? U can have this nasty looking thing back Ill save it in my fridge for when you bring me that 12 bucks. read more

DO NOT ORDER FROM HERE. Ordered 2x through UBER eats and they never include all of your items. Receipts to show proof.

Every time I come in here I'm completely ignored they really don't care about the customers all the employees are very rude and don't seem to like their jobsif you accept the job to work there you should follow the criteria of the job you're miserable attitudes disturbing I went in there today as usual completely ignored and just walked out I will not return to this location I love the sandwiches at Firehouse but this location the employees are rude and disrespectful two people that pay their bills read more

I want to like this place, I really do, but today's New York Steamer was probably a Top 10 disappointing sandwich of my life. Soggy, lifeless, unimaginative, and overpriced. I'd been to Firehouse one previous time, and the meatball was better. Far from spectacular, but much more satisfying than the corned beef/pastrami number I ordered during Visit #2. It was steamed meat, cheese and mayo on an old-tasting white hoagie. No veggies, no color, no texture, no good. The Firehouse concept and story are cool. The employees are nice. The fountain drink vending machine is second to none. And I enjoy being able to watch college hoops while my sandwich gets steamed to death. But these pros cannot save an underwhelming experience that cost me $9. Subway's $5 Cold Cut Combo would have been a better investment. read more

A friend recommended this place as the best chain sub place and I have to say subway , I will always love you but firehouse is killing it. This particular store has a very pretty look to it. They have the newer touch screen soda machines and a bunch of hot sauce options. The sub was great , I got the firehouse meatball with steak added and man that was a Ton of food for 9.75. It was over a foot long and everything was just great . I highly recommend these subs , the girlfriend got the brisket and it looked pretty good also. Anyways the people were nice and the subs were stacked that's pretty much all you need. read more

Firehouse Subs - Nice decor - Sandwiches Near Me - Phoenix, Arizona

A friend cut our lunch plans as soon as he saw Firehouse on the side of the road. He said "You gotta try this place." I went in and had him order for me and it was true. The pulled pork sandwich was amazing! Simple, but great! So if you don't like sub sandwiches and think Firehouse is just another Subway or a Quiznos.......it isn't. Firehouse is much better! I have only gotten the pulled pork sandwich, but that is all I want. Firehouse, also has those 30 different hot sauces, which I love to use to spice things up. read more

Stopped in today for my first visit, and I have to say I was impressed with the food. Also, they have a selection of about 30 different hot sauces that are rated on a 1 - 10 scale for hotness. I love hot sauce, so hot sauce selection alone warrants a good review from me. Most of the subs are hot, which wasn't what I was expecting, but it turned out to be fine because they were DELICIOUS. I had the Italian and the wife had a Turkey, Bacon Avocado. Both were great and came with a pickle spear (another plus). The place was clean and well decorated with the fireman related theme. The only thing that keeps me from leaving a five star review was the aloof employees. It wasn't busy, and they made my sandwiches in a timely manner (which takes slightly longer than your average Subway experience), but the 3 employees that were there were clearly bored and were having a somewhat inappropriate conversation as if I was not there. Nothing offensive, just not professional. I will be back. The two DELICIOUS eight inch subs were about $6 each after tax. Very worth it for the quality of ingredients. read more

With Mr. Goodcents, Blimpee, and Jersey Mikes don't waste your time with Firehouse. The atmosphere is a bit much and I didnt think the subs were anything to return too. The store was clean and the employees pretty nice, but the subs just not there for me. read more

Really good sub and not bad on price. So far, I like this place more than Jersey Mike and Jimmy Johns, the sandwich was good, lightly toasted, soft bread and yummy. I'll be back soon... read more

This is based ordering online. Done on time and staff walking in was very polite. Fast easy and the sandwich good as expected.

I would say that Firehouse Subs is not bad... And perhaps my experience wasn't the greatest as I took my sub to go. This was my first time going. I had a free coupon and it's right next to my office, so decided to give them a try. The employees were all pretty nice and greeted me/helped me. I saw one helping another girl to her car with a big bag of food. If it weren't for their great customer service I think I'd have rated them lower than 3 stars. Their sub was soggy at best. Of course, I did take my order to go but since I work within 5 mins of there, it only took me upmost of 10 mins until I had the sub open. They stressed when I was there how their subs don't get soggy - but this was probably one of the soggiest subs I've ever eaten. You can ask for your sub cold, but they will automatically heat it for you if you don't tell them. Overall, I don't think I will proactively go back. If someone else in my office goes, I may order something as it wasn't bad... but I didn't *love* it. read more

My family and i ordered 5 subs and chips and spent over $50.00 and these were the worst sub sanwiches we have ever teasted my family even aggreed I would rather have a Blimpies,Jersey Mike's or even Jimmy Johns Thoes snawhiches are so much better than Fire House They look like nothing on the commercial very disappointed:( read more

My Tuna sandwich was so sweet it was inedible! I Threw it in the trash!!! Do you use miracle whip? NASTY!!!! I WONT BE BACK!!!

Tried the online ordering again and this time it was perfect. When I arrived to pick up my tasty goodness, there was a City of Phoenix Ford Eco van loading up with people, so I was skeptical that my order would be ready, them having just made a bunch of meals for these people. Plus the tables inside were quite full. But to my pleasant surprise, my sammiches were ready! Hooray! I paid online, and forgot about my punch card, and they didn't mention it, so I was a little sad. But that was my fault I guess. I don't think I mentioned it in my other review, but their-brand hot sauce is amazing on any sub I've tried. I'm also determined to try as many flavors as I can from the cool Coke machine. So far Cherry Coke Zero and Fanta Zero Orange have my approval. :) read more

I decided to give this place another chance one night when I was too tired/too lazy to go to a sit down restaurant. I decided to forgo the computer call in order based on the lousy first experience and went up to the counter. I figured I would cut them slack as I was with my sig. other. I'm going to sound racist, but you will understand why it is important for me to distinguish the servers this way, (because I did not get their names) but the reality is, they provided great service and made really good sandwiches that night. Two young kids were working the night shift. There were no other customers in the shop at 8 p.m, but me and my buddy. I looked around expecting the two kids to be clueless, lazy or uninterested. Quite the contrary, the young African American girl who took my order was pleasant and sweet, and the young Asian American guy was friendly, energetic, and tossed together an amazing Toasted Italian Sub and my sig other's warm Italian meat ball sub. They were both hot and delicious. The sandwiches, that is... The two kids were sweet, friendly, energetic, and worked hard even though they did not have to. I was pleased to see ethnic diversity. good kids. good sandwiches. Customer service can make all the difference, right, Boss owner... I will be back again and changed my review to reflect this. I'm a fair person and I believe in Karma. read more

So I have been here twice. I don't remember the first time, but I went again yesterday for my birthday. I will say that their subs are a little bit on the smaller side as far as size goes. HOWEVER, the New York Steamer was absolutely amazing. I'm not usually much of a beef person, I usually get turkey or chicken on my sandwiches, but this sub was probably the best sub I have ever had.... okay maybe tied with the crab salad at Which Wich because I absolutely love crab salad. But I think it is about $6 or $7 for the medium sub and for two dollars extra you can make it a large. Small sub, big flavor. read more

If their sandwiches are pretty good, their service is hit and miss. Sometimes ready within minutes and like today when I'm writing this 10 minutes went by before I had to get up and ask if they forgot to make it. Worth going to but not worth driving too. read more

Love firehouse Subs! Been going there since there grand opening! Went yesterday to get my Free Birthday sub! Had the new Sweet Thai chili pork Sub, a new favorite of mine. Jenifer made my sub with sauce on the side, for the reason in the past when I had it to go and got home the sauce was all on the outside and made bread soggy. Thanks Jenifer for a perfect meal on the go! And your sweet smile and great attitude while working!!! :-) read more

Firehouse Subs - Turkey bacon ranch, the best, well my favorite:-) - Sandwiches Near Me - Phoenix, Arizona

This experience is due to James! It was my girlfriend's birthday. Neither of us have had Firehouse Subs until today. Thanks for making that happen. I'm happy to deal with personable people rather than the particularly curated experiences that often feel cold, found at more and more places throughout. Must be the fireman in us! Oh yeah, she said "Pickles are superb!". read more

Tried this place for the first time today. Had the Italian. It was absolutely delicious! The staff here was very friendly and the facility was very clean. I will definitely be returning here often! read more

I have no had Firehouse three times in three weeks. I can easily say that this is my new favorite place to get a sub. Gone are the days of cold subs and bring in the hot subs. The best one I've had (so far) is the cheddar and brisket sub. Mouth watering and though it's 8:30AM, I could eat one right now. The service is great and they are always there to answer any question you have. Can't wait for the next trip! read more

Overhyped is the easy word. I would get more elegant with how this place was portrayed as a really good sandwich shop with original takes on old classics while coming to the table with new stuff that would have me coming back each week for more. This, however, proved to be wrong. Oh so wrong. Firehouse Subs, unfortunately, turned out to be nothing more than a glorified Subway and a not very good one at that. I had heard so much about this place that I thought I was going to walk into a deli counter with a guy in the back running a meat slicer. Not so much. It's a counter just like any Goodcents or Blimpie's you have ever been too. Menu selections on the wall with picture representations? Check. Um, long tables with seats around them a la Subway. Yeah, got those too. I am so confused! Alright, alright. Let's eat something. The New York Steamer. Beef brisket, pastrami, provolone, mustard, mayo, and Italian dressing. This seems pretty straight forward. Oh, and a bag of chips, how original. Receive my meal and the first bite is the same as my first step into Firehouse Subs. Underwhelming. The meat and cheese worked pretty well together but then the bread came in and ruined the party. We all know how good bread can step a sandwich up a notch. This bread kept everything status quo. I really don't have much else to say. It was, well, a sandwich. Nothing special. Could I have been over hyped and then simply let down by the results? Possibly. I still go with an "A-OK" even with that factored in. I would give Jimmy John's an easy 4 stars above this because they simply make a better sandwich than Firehouse Subs especially for the money. I suppose I would go back if that is where everyone else is going but if my vote were for FIrehouse Subs or the aforementioned Jimmy John's or Goodcents, I am with the latter two of the three all day long. read more

I really enjoy firehouse subs - I think their subs are definitely better than average. It's been a while since I had been to a firehouse sub location, but I stumbled upon this one in Arcadia and was delivered the best customer service that I'd had in a while. The employees all greeted me as I walked in, they all had gave off a positive energy, and they made me feel welcomed. Also the turkey bacon ranch sub I had was delicious, and it hit the spot! I would always recommend Firehouse Subs to anyone, especially this location. read more

Came in after a long day with a long night ahead of me. They were closing in 15 minutes, so half-expected some glares and huffs & puffs from young staff. However, this was certainly NOT my experience. I was greeted warmly and service was quick. The same was for the guy who came in 5 minutes before they closed. Will definitely stop by again. Also, really dig the variety of hot sauces. Love me some peri-peri! read more

The quality of food and service is great. I had a med NY Steamer and it was very pricey. Sub, chips and small drink was over 12 dollars. Portions on the sub were very small. As good as it was. I definitely didn't feel I got what I paid for. read more

Loved Firehouse Subs! Super cute décor, but at lunchtime, the place is packed. You're kinda sandwiched it... get it? "sandwiched?".... ok. Anyway... The staff was super busy, but were quite efficient and got the food out pretty fast. I had the turkey cranberry sub and I was pleasantly surprised how moist the turkey was! It was a really great sandwich. My friend had the Italian sub and he is such a fan now, he goes several times a week. The parking out front is a bit tight, but there is a big parking lot to the west, so it's not bad. I would say it's worth stopping in if you're in the area. read more

I wanted to like the place since the employees were so nice and welcoming but after repeating NO MAYO 3 times I'd expect for the order to be mayo free. Sadly that wasn't to outcome. It's simple, sorry that I can't give a better review. +1 Star for the friendly staff read more

The worst slow bad attitude service I've ever had at a firehouse! I mean at least pretend you want to be here. Brutal...

Highly disappointed. Ordered "make your own sub" and they got it wrong. Asked for no tomato or onion, but got home to eat and it had tomato and onion. With allergies it's dangerous to have the wrong ingredients on a sandwich. Asked for cheese (which I'm sure was extra) but did not have cheese on the sandwich. Also, price said $6.99 and up, but the "up" charges are not posted. The prices are misleading. Place was busy with five or six people in line and only the new guy working the register. Unfair for him! Not sure I'd recommend or go back. read more

Awesome customer service the guys there are really nice go there time to time when doing laundry next door having dinner there with my 10yr old read more

First visited Firehouse in Chandler and was super excited to see one open a few years ago closer to home. Sadly, I've have yet to be impressed with this location. I've tried a few times, going back grudgingly because I do love the subs. The staff may change but service never gets better. Last visit was worst of all. read more