I have been a customer of John Nugent & sons for multiple years. They have always come through for me - especially their tech JASON YIM. He came today to do my cooling system checkup - and solved problems I didn't know I had. This man really knows his business - worked smoothly and professionally - and respected my home and yard. The A/C is a blessing in this awful heat. I am so pleased I was smart enough to hire John Nugent & Sons - and have Jason at the door! For those who complained Nugent didn't show up on time nor called - it is okay to remember Techs also have to respond to emergency calls - especially for heat. Before you are late for dinner, be glad they still were there to handle your needs. read more

On their website they offer free estimates. I called in to have a leaky valve faucet fixed/replace but wanted to charge me $95 to come out. I told Janice on the website it says free estimate but because the job wasn't a big repair meaning I wasn't go to spend $5000 They needed to get $95 bucks off me. Very bad business . read more

Don't call them if you own a condominium. They say that they don't do "chillers"; i.e., condominium heating/AC units.

We had several overhead lights and outlets in our basement suddenly stip working. After checkibg the breakers I posted a job on Yelp. They were timely, efficient, and reliable. Electrician was able to troubleshoot the problem to a partially broken light switch. I would recommend andbuse them again. read more

John Nugent & Son's consistently show up and do great work! I have used them for our geo thermal system, water heater, and generator issues and never had an issue with the work they did. Manny who is one of the employees did a difficult installation and I was so impressed with his patience during the process! I would highly recommend Pat and his team! read more

For the exact same service, the cost went from $269 on Nov 23, 2021 to $394 on Jul 21, 2023 -- that's a 46.5% increase. I know we have had inflation in the past couple of years, but didn't think is was even close to 50%. And in addition, in 2021 there was no "Service Call Fee" (or it was waived when I spent $269 on services). Now there is a $95 "Service Call Fee". I could understand charging me the "Service Call Fee" if the technician shows up and I then decide I need no work done. But this time I spend nearly $400 on services and still have to pay the $95 "Service Call Fee"? I think I'll look around for other plumbing services. Technician (Micheal) was great -- knowledgeable, quick, polite/professional. read more

We have a service contract with John Nugent, so when we decided to have a whole-house dehumidifier installed in 2021, we had them do it. In 2022, the entire unit needed to be replaced. It was under warranty for both parts and labor, so it wasn't a big deal. Now, in 2024, the unit needs to be replaced AGAIN and this time, Nugent won't warranty the labor. They want to bill us $1000 to install a dehumidifier they have already installed twice. To make matters worse, we have waited two weeks in July in Washington, DC weather, and still no dehumidifier. Every time we call, we get a different answer about when the unit will actually arrive. Needless to say, we will not maintain a service contract with this company. read more

Wow, talk about some clean pipes. Stephen came on over, I had a huge back up. He said the job may have taken 15 minutes but he was in and out in 10. read more

What an awesome company! They sent Dave and Jorge, who were absolute kind professionals. They blew our minds with their professionalism and the care they took installing our kitchen hood vent. Thank you for every bit of effort you put into our new home. We appreciate you and will recommend you to everyone we know!! read more

Beware of Ted Nugent and Sons Plumbers! They advertise that they can install sewer ejection pits so I called them and had them come out to give me a quote. Additionally I provided them with all the plans and info on codes from Arlington County they would need to facilitate giving me a quote. When weeks went by and I didn't hear from them I called them to see what was going on and got a call back the next day telling they wouldn't do this because of the "codes". No explanation were offered on this refusal even though I reminded them they had the info on the "codes'. My grip is the length of time they took getting back to me and the refusal to do the work, so in my mind this is false advertising. Companies like Nugent and other big plumbing companies with their big prices and bad attitudes give a bad name to plumbers everywhere. read more

Horrible experience today. We are part of RELAC in Reston and the cooling coils for the system need to be replaced (their condensation is dripping into our HVAC). Nugent came to give us a quote on replacing the coils. The technician was so rude - spoke loudly, was very short tempered, and even demanded my husband "stand back" even though he was more than 6 feet away from the tech. My husband was of course wearing a mask and being careful; we have a newborn and a toddler, and I am an ICU nurse. We go above and beyond to take appropriate COVID precautions. The tech then refused to even *look* at the coils. He claimed RELAC does great work and that he assumed Nugent would charge $3000+ for the service (RELAC quoted us less than 2/3 of that). He made this claim without even seeing the coils or the condensation into our HVAC unit. He then declared "I gotta get out of here" and stormed out. Completely unhelpful, unprofessional, and rude. Most frustratingly, we are service contract holders with Nugent. We will of course be cancelling said contract effective today. In the past, we had them replace our HVAC (March of 2019), which was a fairly good experience except that the unit was placed on top of a floor drain. Prior to that, they did some plumbing work for us that was done incorrectly and needed to be remediated the following day, so not great there either. The front office staff is top notch - helpful, responsive, and with great follow up. It's a shame this tech has ruined our relationship with this company. read more

Owner was very responsive and helped resolve issues that I brought up. Feel confident moving forward that less issues with my AC/Heating system will occur and communication will be better. read more

I have used this plumbing company twice to clean our tankless water heater and was pleased with their service. When we decided to renovate a bathroom, I called them to ask them if they could do the plumbing and was assured they could. I made an appointment for them to give an estimate and was told there would be a $95.00 fee. I then asked if that would be applied to the final cost. Initially they said no but when I said other companies did so they said they would also apply it to the final bill, which I estimated at about $3,000 for installing shower components. On the day of the estimate I was waiting for the estimator when there came a loud knock on a door from our screened porch in the back of our house leading to our family room. The man wearing a Nugent shirt told me he couldn't find the front door. I invited him in and my son and I showed him the bathroom as well as a drawing of what and where we wanted the parts installed. He asked no questions and took some pictures and told us he would send us an estimate by 5:30 pm that day or the next. I verified my email, which he had on his paperwork. Long story I know. In short we never heard from him or anyone else at the company. It's been more than a month, we now have another plumbing company and work is under way. I am amazed that they sent someone who couldn't find our front door and that neither he nor anyone else at this "family owned since 1975" company has contacted me. Is it because I asked about the estimate fee? Jeez. read more

10/10. The technician is very hard working and completed the job so easily. He even waited for me while I dropped off my kid before paying. Great service great price read more

Beware. Nugent technician came to our house twice in an effort to repair our frozen pipe. The initial repair was faulty as the pipe continued to leak around the area where he crimped the repaired pipe. Unfortunately, his second repair was also ineffective. The "repaired" pipe continued to leak unbeknownst to us and has caused significant damage to our basement (over 15K).  Plumber from a second company we hired to fix Nugent's work advised the crimping machine Nugent technician used was likely not calibrated properly and the leak got progressively worse with time. (Price charged by second company was also significantly less than what Nugent charged.) We asked Nugent to refund the cost of their repair bills (which we thought was very reasonable considering the loss caused by their faulty work) but they have not done so. read more

John Nugent & Sons - Damage caused by faulty repairs - Electricians Near Me - Sterling, Virginia

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I scheduled an onsite estimate for a complete HVAC replacement. They were a no show for the appointment without any notice or cancellation. I called them to follow up, find out what happened and reschedule, and again, they did not show. Not sure whats going on with this company but they appear to not value your business or time right now. read more

John Nugent and Sons provided us exceptional service in the repair of our furnace. This was particularly difficult problem to diagnose in that involved both a pressure switch and a problem involving water build up in the piping that connects the hot water heater and the furnace. The furnace would operate for a while then shut off. The problem was finally diagnosed after repeated visits by the repair man and then the branch manager. Finally the repairs were made, the problem solved and the prices quite reasonable despite several visits to diagnose the problem. Many companies would insist a new furnace was the solution. John Nugent and Sons solved the problem for us and saved the expense of a new furnace. Exceptional service. ! read more

There is no other way to summarize my review other than "John Nugent & Sons tried to fraudulently sell my 91-year-old mother a new furnace." They did this in the most despicable way possible, by injecting fear into her mind. Fear that her furnace was emitting carbon monoxide levels that were unsafe, as well as the ludicrous claim that flame roll-out from the furnace was a possibility. They came out on a service call for a furnace that had died. The technician replaced the igniter and fixed the problem. Then he performed some carbon monoxide measurements following a protocol that I had never seen before. I've been in the homebuilding and residential construction consulting business all my life. More importantly, for ten years (2009- 2020) I was an accredited building scientist, holding the Building Performance Institute Building Analyst designation. BPI is the leading residential building science accreditation for people working on existing homes. BPI-BAs are trained to perform Combustion Appliance Zone Safety Testing, commonly referred to as a CAZ test. This is testing on atmospheric drafting (as opposed to sealed combustion) appliances such as furnaces and water heaters. I write this review to both warn people away from John Nugent & Sons and to direct consumers to independent experts who can assess their atmospheric drafting appliances correctly, and without the inherent conflict of interest of a company that wants to sell you a new furnace no matter how big a lie they must tell the consumer. Google home energy auditors or simply go the BPI website and search for these folks by state. The John Nugent & Sons technician, using a testing protocol that is nowhere to be found in any BPI testing, measured 15 ppm of carbon monoxide in my mom's home and told her that per company policy he had no choice but to turn off the furnace and provide her with space heaters until she had her furnace replaced. He tried to scare her into thinking this was a serious health concern. He went one step further in his "fear tap and dance" by mentioning the possibility of flame roll-out. Flame roll-out is the worst outcome of severe back drafting of an atmospherically drafting gas appliance. I was there listening to this and since I know how leaky (ie- drafty) this house is I knew from experience that you could likely never cause this furnace to back draft. The CAZ testing protocol to assess if there's a carbon monoxide danger from atmospherically drafting gas appliances is complicated but suffice to say John Nugent & Sons did none of these steps. They include testing for a baseline atmospheric pressure, spillage and draft, as well as putting the entire house into a state to induce a worst-case depressurization scenario. These tests must be performed and given a Pass/Fail determination (with the exception of the baseline pressure), in order to assess the carbon monoxide levels. John Nugent & Sons did none of this and tried to pass themselves off as experts and scare her into buying a new furnace. Two days after this incident I was able to get a BPI- Building Analyst into my mom's home to perform a CAZ test. Now remember, Nugent & Sons measured 15 ppm carbon monoxide and told my mom they needed to immediately turn off the furnace and replace it. Carbon monoxide detectors don't trip unless they measure 70 ppm of carbon monoxide over 1-4 hours, or 150 ppm over 10-50 minutes, or 400 ppm over 4-15 minutes (Nugent & Sons measured for approximately 20 minutes and the highest it got was 15 ppm of CO). A well-tuned gas stove puts out 5-15 ppm of CO, measured near the stove. The BPI- Building Analyst I hired did a full CAZ test and found the furnace to be completely safe. He measured the CO level in the flue at 23 ppm and determined it's virtually impossible to back draft this CAZ. I know this was a long review, but I'm so mad at this blatant attempt at fraud that either I warn consumers away from Nugent & Sons here or I go tell my story to the Fairfax County district attorney and see what they will do with this information. read more

**Use Caution** I recently contracted with this company for their annual service contact ($395). My first call to them was to install a new toilet. The repair man said he was new. The estimate to install a new toilet was over $600 ($678 to be exact). The estimate to snake a slow moving drain $458. Estimate to replace a faucet cartridge was $358 plus to cost of the part estimated between $300-600. When I question about my service contract discount, the repair man replied, "I don't know anything about that, but I have a Plumber License". Oh, to add a little more details to this experience; ...this estimated was scribbled on the back of his business card after he returned to his shiny new truck to work up the estimate for 20 minutes. Completely unprofessional, overprice and "out of my home". OUTRAGEOUS! Nugent & Son also double charged my account for my service contract and when I called, they quickly reversed the charges. This is not a company I felt comfortable with at all. This is not the same company I came to know a few years ago. read more

Update January 2022: We woke up this morning to find that our furnace was no longer putting out heat and the smart thermostat was blank without power. I reluctantly called John Nugent and Sons because they installed the system before we bought our house and I knew we needed this fixed ASAP before the evening. I had a poor experience with them standing me up with the water heater installation last year but I took the chance. The person who took my call was nice and helpful. She said a technician would arrive within two hours and he showed up in about 45 minutes! What an improvement from last time! I am upgrading my one star review to a four star review based off of their timeliness this time and the absolutely stellar work from Mr. El-Oukili. He was so friendly, explained exactly what was going on, and fixed our issue in less than an hour! I will be specifically requesting him next time we have problems with the hvac. TLDR: service was quick and the technician was great. There still may be a chance they no-show but I'll be giving them another shot after this time. read more

Doug came out to our home to evaluate the electrical needs for a new wall oven. He called 30 minutes prior to arrival. He was on time, professional, and quick. I would certainly recommend John Nugent U& Sons in the future and will make sure to endorse their work on our neighborhood website. Excellent experience. read more

Amazing company all around! Great customer service, fast and efficient, and trustworthy/reliable people. The prices are very fair. By far the best experience we've ever had...I have nothing but great things to say! read more

On Wednesday March 4th I had a crew from John Nugent and Sons come install a new HVAC system for us , they went above and beyond the call of duty to make the install as smooth and perfect as possible, they even moved my outdoor unit for us since it was to close to the meter. Let me tell you I LOVE OUR NEW SYSTEM! I highly recommend them to anyone who needs any HVAC work, you wont regret it! Ive attached pictures before and after read more

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Have this company helped replacing HVAC unit. They did a very good job with reasonable price, and offered free one year maintenance. We got a small issue a few months later, they showed up for free to help us. Very responsible and thoughtful service. read more

Just had a great repair experience with John Nugent & Son's. My hot water heater went out on Saturday night. Not knowing if this was an emergency repair due to the pilot/gas I made a call to Nugent & Son's Sunday morning. I received a call within 15 minutes from Ray on of their technician on-call. Ray walk me thru the potential issues and reassured me that there were no immediate issues. Ray immediate took all my information and let me know that he would try to make this his 1st service call on Monday. Well - Ray was at my house before 9:00 am today and by 1:00 pm - I had a new hot water. Ray was very professional and answered all my questions. Another great experience with John Nugent & Son's. Loyal customer for all 30 years! John & Nancy Muskett read more

I called this company to come see why my heater was not working. My existing unit was the highest end of a very well known fancy brand, and just past warranty. The first tech that came out, thought it was just a sensor, wiped it clean, and the heater worked while the tech was there, but then stopped an hour later. I called and another tech came out the next day (yes, very prompt service both times which is appreciated). This tech said that the problem was the computer board, a very expensive part and that these machines don't usually last more than a decade. I was shocked and not ready spend that much money. I had already paid for the service visit too. Turns out a friend of a friend is a commercial HVAC guy with 30 years experience. He comes to my house, inspects the heater, and determines that it is valve that isn't working properly. The Nugent guy didn't even think to test the value. Turns out there are even diagnostic codes to direct one to the problem on this fancy machine - Nugent guy didn't even look at them. So, it was a $200 part, but the thing has been working smoothly now for months. So - Nugent & Sons, you either need to get some technicians who understand the machines, or stop training them tell their customers they need a new $10k system. Neither technician really understood how the system worked (which I realized when the experienced guy was examining the unit), they relied only on a meter testing system. Oops, meter says it doesn't work! Neither knew that my $10k system provides diagnostic codes -which would have directed them to the precise problem and steered them away from the expensive computer part. Friend saved me $10k, thank you friend. read more

This company is great. I've used them for a commercial HVAC contract (which is my previous review), residential plumbing and electrical. This review is for the work I've had done at the house. I put in a wet bar, and John Nugent did the plumbing and moved & installed electrical outlets. Why is John Nugent better than the other companies that advertise on the local TV Stations? You know the ones with the jingles that come on every 15 minutes... - Their prices are much more reasonable - They show up during their appointment hours - Their techs call when they are about 30 minutes out - Their techs seem very skilled. The last point is I guess subjective, since the whole reason I'm hiring a company like John Nugent is because I don't know HVAC, electrical or plumbing. However, having used other companies in the past, I suppose its just a 'feeling' that John Nugent's techs seem more long-term and skilled employees than the other large companies with the morning TV jingles. Plus, since they don't have to pay for all those commercials on TV, their prices always come in lower than the other "jingle" companies. I've had 3 different techs show up for the various jobs, and they've all been great. Edit: I forgot to mention, that when the plumber came by for the estimate the first time, I asked him about flushing the water heater. When one of the other "jingle" companies came by, I asked the tech about doing the same thing. He asked if I had other done it before, and I said we hadn't. That tech said that they could do it, but didn't seem comfortable with it... but did quote more for it. When the plumber from John Nugent came by, he asked me the same question. The John Nugent plumber said to just leave it. I could cause more problems flushing it now because I hadn't done it in 6 years. That scored big points. He was honest with me even though that meant the company would make less from me on that job. 100% John Nugent will be my first call for any future electrical, plumbing, HVAC or other work needed. I highly recommend them! read more

As I said to the HVAC tech, Todd, after he finished the job on our boiler, "...where have you guys been all my life?" After having other HVAC companies in the area service my system for years and feeling like I was a victim of highway robbery, I decided to try Nugent & Sons. They should have been my first and only choice--and will be from now on! First of all, they fit me in for a next day appointment, were super responsive and the tech came right on time. My system is now working like a champ and I felt the charge was very reasonable. Thank you, Todd and Nugent & Sons, you are my new go-to company!! read more

We reached out to Nugent and Sons to get a quote for some HVAC work in the basement we are remodeling. The Nugent and Sons quote was much, much higher than any other company we were looking at; others were charging between $1200 and $2000 and Nugent's representative Mike quoted close to $6000. When I asked for an itemized quote to understand the discrepancy, Mike Jackson wrote an unhelpful email, noting in his email: "Hello. We don't break down pricing. We have set pricing. Moving the units is a lot of work. Gas line, flue, extending/changing ductwork etc. same with the water heater." I've worked for a contractor in Fairfax County and know the permitting process well. Anyone can look up the price for permitting, which I did. Adding up the cost of permitting, materials, 6 hrs of labor at $150 an hour, and a healthy margin still didn't get the numbers up to $2k, let alone the $5850 they were charging here. After I pointed out how much the job should cost, Mike stopped responding to my emails and then told my wife he didn't want to work with us. Having been a contractor in this area; it's deeply disturbing to me that there are companies like this out here trying to pull the wool over people's eyes. Take your business elsewhere. Josh at Brennan's Heating and Air Conditioning will do a much better job for you and your family. They'll answer your questions and won't be condescending or try to scam you. Mike from Nugent was very unhelpful and I wouldn't recommend him to anyone. We received quotes from several companies (McCarthy Services, ARS, Brennan's, just to name a couple) and Mike was the only one who came off as extremely unprofessional. The rest were a pleasure to work with. read more

John Nugent & Sons - Electricians Near Me - Sterling, Virginia

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Shawn came out and fixed a burnt up contactor after I called JNS because I kept hearing a loud clicking noise from my unit (the contactor had worn out and kept trying to make a connection but couldn't, therefore putting my unit into auxiliary mode constantly). Got the contactor replaced and labor for just under $300, and everything seems to be working great. Make sure you request Shawn if possible when you put in your service call. read more

Hurricane Ida remnants were passing through and we realized our generator had not come on when the electricity went out. I called about the problem and the owner himself came out and fixed the problem, by changing the battery. This is a great a professional company. read more

HVAC done right, no shortcuts. We got lucky and discovered that we needed new HVAC for our home in March -- best time of year to get that work done. The gentleman who did the estimate helped me understand how the old HVAC had not quite been set up right. For example, the UV lamp and catalyst were in the wrong place in the flow. He assured me that they'd put it in the right place when they reinstalled my old one (perfectly good, no need to replace). The solenoid for the humidifier had gone bad, but it was work they'd done previously not too long before, so he assured me they'd replace the solenoid and get the humidifier working. He presented solid options which I took a little time exploring online. I felt good with the options, and decided to take advantage of the free financing. They found our parts and we were on the calendar in about a week -- did I mention that March beats December or July for HVAC work? The crew came as scheduled and got right to work. A couple of issues came up where things weren't going exactly as we wanted. The thermostat they installed was black instead of the white I'd hoped for; I pointed it out and asked if they could swap it out; they found a white one, had it brought to the site, and installed it, no problem. Then the team lead pointed out that the existing UV lamp and catalyst was on a too-short wire to be located where it was supposed to go, but I talked with him about it, saw that we could rewire it to a closer outlet, and it ended up exactly where it is supposed to be. Bottom line: There were bumps (aren't there always?) but the team made things work out perfectly. They left the house as clean as they found it, wore masks the whole time, and generally put me at ease. They were professional and friendly. More importantly, when I asked a lot of questions, they were patient and knew what they were talking about (it seems -- I'm no expert.) The new system is working beautifully and getting it done was a lot easier than I thought it might be. I am glad to have a maintenance contract with them and I strongly recommend them. read more

Great Service! I had an emergency plumbing issue. The team sent a technician the next day!

A/C was making a terrible noise on a 97 degree day. I called N&S and they sent a tech out the next day. Bladimir was a real pro, troubleshooting the unit and determine the need for a new capacitor. He ordered the part and returned the very next day for the replacement. Part was covered under warranty and labor charge was more than reasonable. Best of all, Bladimir was polite, courteous, and professional. Associates like him guarantee customer return to Nugent & Sons. read more

John Nugent and Sons installed our heating and cooling unit when we finished our basement 5 years ago. It has been running great but last night our cooling unit upstairs stopped working. I called them at 8pm and their front office called me at 8:30 in the am and sent over a technician by 10 am the same morning. The front office staff and technicians are extremely polite and professional. Charges were very reasonable, as well. I would recommend them any time. read more

I needed help installing my Nest Thermostat in my apartment unit. I tried myself but blew a fuse (whoops). Jason came out and walked me through what to do and had it up and running in no time. He did a great job and I am satisfied with the service. The pricing was upfront and transparent and I feel very fair. I would recommend them to anybody in need of HVAC service. Five stars! read more

I am totally happy with Nugent's excellent service. From the estimate to the finish we were completely satisfactory! The estimator was very kind and knowledgeable to recommend the right system just fitted to our house. He was flexible enough to accommodate all options within the budget. He was very efficient and approachable. The installers were very professional and skillful! Also, they explain all questions I asked very kindly. BTW, we replaced all heating system and A/C with Carrier system. I have nothing but the positive ratings on Nugent services. Nugent was my best experiences among all HVAC services I got last 30 years. I strongly recommend to use this contractor for your HVAC system. read more

Came out next day but not within the 4 hour timeframe. Got no information about when he would come. Work was done fine. Explained well. Working with gloves was difficult but the technician completed the job. However, I have yet to receive the itemized breakdown of the bill I requested in response to their email. read more

Sad to share my terrible experience with Nugent and Sons. I have been a long time client with multiple properties but I will no longer be using Nugent nor will I be referring anyone to them, as I have for many years. Work was done at my home on a toilet in a guest bathroom and unbeknownst to me, the toilet was leaking when the tech left. It was several days before it was discovered. There was considerable damage done the flooring and the ceiling below the bathroom had to be completely removed and replaced. When the leak was discovered, I immediately turned off the water line and called Nugent. A tech came to my home the next day and after turning the water back on, confirmed that the previous tech had indeed made a huge mistake and the leak should absolutely have been addressed. He assured me he would pass along that info. The next day, a manager and a senior tech came to my home to inspect the damage. They announced that there was no leak, that they had no idea what could have happened but that it was not the fault of the previous tech. I am not sure if the tech who confirmed the problem adjusted something to stop the water flow and I will not accuse him of dishonesty. I was assured there would be follow up on the part of Nugent and Sons. I left five messages with the manager, who refused to return my call. I sent numerous emails, none of which were addressed. I have sent the invoice to Nugent for the repairs and have yet to receive any reimbursement. To say I am disappointed is an understatement. I am shocked they would treat a long term client in this manner and have notified many of the families I have sent to Nugent to no longer use them. read more

We have used Nugent and Son for our several properties, for years now to include installing new systems. We called for service first thing in the morning and could not get anyone out until a 1200 to 4 pm window. Jason showed up at 4:45 pm - 45 minutes late. He checked the system and informed it was low on Freon, and it would be $700 dollars. He did not explain the cost of Freon - usually techs say how much the fill is per pound, etc and why it's necessary. He DEMANDED payment before the unit was serviced, which is something we never do and something Nugent and Sons has never asked. He would not check the system for a leak - which should be sone when the system is low - your company serviced the same unit last year (by now it was late Friday afternoon - Jason probably wanted to go home and gave us a sticker-shock price to check for a leak - very poor service). Service is usually provided and then paid for, especially for long-standing customers with multiple properties. Before we used NOVA HVAC for several years and then experienced something like this with them and they lost a customer over poor service and very high pricing - the same will likely happen with Nugent and Sons as we cannot do business with companies like this. read more