You can be 100% confident in the following facts about Lenwich (this location, but also any other): (1) the food is consistently tasty and they use quality ingredients; and (2) delivery orders will be late, usually very late (at least 45 minutes, sometimes much longer). read more

I like the food here (#1 on toasted ciabatta), but I'm gonna have to give this place only 2 stars due to their amateur operation. The location on John was so much better. Ever since they moved to this new location, the pipeline has been completely jacked up. The numbering+buzzer system isn't working out for them. Most of the time, there really isn't a line for you to pay after you place your order. People are just kinda standing around, and none of the workers directs traffic, so it's all a clusterf**k. To make matter worse, the person who's supposed to call out your number when it's done doesn't know to go get the sandwiches that were done from the assembly line. So your sandwiches get made, and they sit there until the call-out person feels like grabbing them. Major bottle neck. One time my colleague was given a buzzer with its number not matching his number on his receipt. When they buzzed his number, the sandwich ticket didn't match, and none of them knew what to do to resolve the problem. I think this was due to the lack of a manager or team leader on site, so no one could really call the shot. It took 4 employees and 10 minutes later, they all finally decided to give my colleague the sandwich, which was clearly his, except it didn't match the number on his receipt, thanks to the one who took the order. I know I sound like a whiny PITA right now, but this location really needs to have their pipeline figured out read more

This has always been my go-to spot during lunch. I usually go pretty basic - honey turkey, mozzarella on a toasted ciabatta. Sounds easy enough, right? I also tend to head over when I'm sure the lunch crowd has minimized so I wouldn't have to wait an eternity for a sandwich. Well - my whole experience and output of this location has left such a sour taste in my mouth the last four times I've gone there. I think today, I've finally learned my lesson. I've had to wait 20-25 minutes for a simple sandwich, with minimal lunch crowd. I've had to stand and watch people who walked in 15 minutes after me leave with their sandwiches and a smile on their faces. When I go up to question what the heck is taking so long, that is when they want to pretend to be concerned. Mine you, I stand right in their line of vision and they do look at me from time to time, but never bother to ask what am I waiting on until I decide to approach them. I think enough is enough. I've wasted a good chunk of my lunch break just standing around waiting for something that should take no more than 5 minutes to make. I mean, I see others who order after me, order hot food, STILL get their meals before me and within a good timeframe. So, while it is unfortunate, I think this was my last stop on this train. I'll have to head over to the Water Street location which seems to have it together. read more

What a great place. While its a bit confusing at first and the menu is super-large, once you figure out where and what to order you're home free. I was with a group of people and every one of them loved what they ordered. Here's what I had..... Their signature sandwich - The Lenwich. Hot Pastrami, Corned Beef, Swiss Cheese, Cole Slaw and Russian Dressing on Rye Bread. It was out of this world. There was no skimping on the ingredients and yet it was still manageable while eating it which to me is important. (Nothing ruins my day like getting food on my tie.). You can switch up the bread or other components but why bother. This is their creation and it works. Lenny' is cafeteria-like in that there are separate stations for ordering depending on what you're getting. They offer a variety of drinks (their own branded bottled water) and chips. It also has a very New York vibe, with a TV in the dining area tuned to NY1. The only negative is that is VERY, VERY loud. read more

Among my favorite chain sandwich shops... If you know Lenny's sandwiches then all you really need to know about this one is that its huge! Taking over the space formerly occupied by Fresco on the go, Lenny's has opened a shop which I have to assume is their largest in the city. If you've never had a Lenny's sandwich this is what you should expect - Quality ingredients, architectural construction and a slightly higher price than your run of the mill sandwich. Whether you're looking to change up your typical deli lunch or need a hand held hangover helper, this is a solid spot for it. read more

The sandwich shop is one of several that recently opened in the lower Manhattan area. The restaurant offers a variety of breakfast and lunch items such as sandwiches and salads. The prices are in par with other similar speciality sandwich shops. The sandwich I ordered (turkey breast with stuffing, cranberry and gravy) was warmed and very good. I would make a return visit to this sandwich shop and try their other variety of sandwiches. read more

Slowest Lenny's I've ever been to. A bunch of people working on a Saturday almost no customers 15 minute wait and counting as I stand here. Could have done a sit down restaurant instead at this rate. Time to change my review to a 1 star. After waiting 20 minutes for my "medium" burger or as they put it slightly pink, I received a nicely well done not a drop of any pink completely cooked burger. Also don't ask the staff anything about why it's taking so long for one burger when your one of five customers in the place unless you want a bumbling answer in almost completely non coherent English. Never again at this Lenny's. I'll go to potbelly around the block for a decent hero on a Saturday afternoon. read more

PRICES UP 30% this week. Same stuff -- a lot more expensive. And... They still add an "administrative fee" for deliveries that is NOT paid to the delivery guy. Therefore, DELIVERY is NOT FREE! Oh... They spruced up the web site a little bit. YAWN! read more

Good sandwiches and salads. Very busy during lunch. Nothing noteworthy. Clean place. read more

For anyone who works in the financial district, we have the unfortunate bad luck of being surrounded by really terrible options for lunch. If you are a NY'er from one of the boroughs outside Manhattan you understand that the selection of awful pizza and deli's downtown are nothing like what we find in any neighborhood outside lower manhattan. Its just the way it has always been and Lennys is no exception. This is my second time trying this place as I visited the John Street location years ago which was bad as well. I got a grilled chicken classic on a hero. The bread was ok, Mildly toasted. The chicken was brutal. Tasted like food you would leave in the microwave for too long. I dont mind paying 10 bucks a sandwich but I at least want it to taste decent. This wasnt decent. the line at 2pm was extremely inefficient. People standing around no one quite knowing whos next to order. My chicken took about 10 minutes to put together which isnt acceptable considering it wasnt fresh. In the financial district you're expected to get in and out fast. Please look elsewhere i know I will read more

Food here is average and the service from the cashiers is below standard. I went here once with a group of coworkers for an informal lunch meeting early before the usual Wall Street rush. When I arrived, the stanchions were being setup for the day and as a result, we were told to place our orders at another register. So we all went to the designated register to place orders. My turn to place an order finally came and when I began to ask for a salad, the cashier began asking me "why am I here and not at the salad area, read the sign". So of course, I explained that another worker said to come here to place orders. She asks who it was as if that's my responsibility somehow. This service was embarrassing and I'm not going to be a patron to any business where their employees speak to their customers in this way. read more

The food is eh, but what really stands out is the horrible service - They called the wrong name out for me, and when I complained that it was talking long, the cashier managed to get mad at ME for not coming to them sooner... Her name was Krystal btw - Anyway, I wont be going back.... read more

ORDERED LUNCH FOR WORK..... they made completely wrong sandwiches and didn't even put in one sandwich that we ordered. When calling to fix the mistake the management was VERY rude and not empathetic at all for the situation he blamed it on the online ordering system that was used. They kept saying that the situation was impossible and could not be right. We will NO longer be giving Lenwich our business and neither should you! read more

I don't go crazy if a staff member does not remember me or my order, even though I'm a frequent customer. However, it feels good to know that at Lenwich, the ladies always address me by my name when I come to pick up my order. It gives me the satisfaction that they at least pay attention. Which brings me to my next point about accuracy of food order and quality of food. I've never had any issues with my food order being incorrect or being undercooked or overcooked. If you're looking for great service, fast service, and quality food...Lenwich is your place. read more

Waited 20 minutes for a microscopic $10 tuna sandwich. Avoid.

I had a deposition to attend on Broad Street and after it I was famished. I walked north to Lenny's and decided to try a sandwich. I had the pastrami sandwich on rye bread. It was delicious, with cole slaw in the center of two thick layers of pastrami. Service was very quick, there was a public restroom, and the seating area was clean and spacious. For a quick lunch, this beats a national chain fast food place by miles. I will go again if I'm back to Wall Street for work. read more

I really like the Cobb salad here. If you make your own salad and put the exact ingredients as what are in the Cobb salad, your bill will be much higher which means that the toppings are overpriced. This place is at the bottom of my list for building my own salad. This place is crowded during lunch time with Lenny's sandwich lovers. The service is quick though. read more

We were hanging around downtown so we decided to try Lenny's. The menu was quite extensive but a bit difficult to understand. There are a lot of combinations you can go for. I chose chicken sandwich on plain toasted bread. I was pleasantly surprised with my food. Perfectly toasted bread and excellent succulent chicken with a good level of spice. It was well worth a try. I would go again. read more

This was a poor choice for lunch on a Saturday. Most of the other options around here close on weekends, so I tried to keep it simple with Lenny's. But despite virtually no customers in here, I am waiting 15+ minutes for my sandwich. What is the deal? The coffee is weak and even though they have said they'll call me when my order is ready, no one behind the counter seems to be doing much of anything or know where I am, leaving me to stand awkwardly around to try to guess which is mine. I guess the ace crew works the weekdays? read more

A little pricey but sandwiches are huge and really filling. The staff is fine. But if you go during normal lunch times (12-1:30), it can get really busy extending the wait time and the organization of the place is confusing. But the sandwiches are good so that's the most important part. read more

Horrible, horrible long wait for a simple breakfast omlet. I just ordered a vegetarian omlet platter and it wasn't ready in over 10 minutes!!! I was in extreme rush, couldn't wait longer and just left without it completely pissed off on Friday morning.... This is so embarrassing and disgracing for them to be a new location. They must behave and maintain their service at top to gain crowd, but they just doing opposite... I don't understand what their manager is doing, probably sleeping somewhere on Bahamas. Hope they won't fail completely and refund the charge to my card. read more

Great sandwiches for a good price. Love the buffalo chicken wraps. A lot of tables, never had a problem finding a seat.

Good for sandwiches, have a lot of offerings to choose from to create your own! Download the app to get free credit!

For serving bagels and coffee in the morning they are incredibly slow. I've gone three times now and each experience has been more grueling than the other. It's like there is a communication and process breakdown between the person I give my order to and the person making the sandwich. This morning I wasted 10 mins arguing with the cashier about about my bacon sandwich. I was completely overcharged $2. If it's a bagel sandwich you want in the morning - go around the corner to Leo's. You'll get quicker, friendlier service and can avoid arguing with cashiers pre coffee. read more

Unfortunately, this Lenwich suffers from awful customer service. I work for the firm that orders from this Lenwich all the time - so it was really disheartening to see such a negative and unapproachable cashier yell at me in front of other customers. I ordered a sandwich (asked for no coleslaw and mayo), and I was given a pager. Once my pager went off notifying me that my food was ready, I noticed that there was coleslaw on the sandwich. The cashier proceeds to ask me to pay, without giving me a new pager or any sort of apology. I informed her that I would pay once my sandwich was ready - like how the pager went off before. She rolled her eyes, spoke in spanish to another cashier. It was evident that she wanted me to pay now, but how come everyone else pays when they go to pick up their sandwich? I asked her if she understood why I wanted to pay when my sandwich was ready. She was short, unapologetic, and frankly not helpful. This was such an awful experience that I am asking my firm not to order with this Lenwich anymore - lets take our business somewhere else where customer service matters. read more

Best sandwich ever!!!!! And the avocados are always fresh and on point! Love ordering from here!

Undersized overpriced sandwich. I ordered a pastrami and when I opened it there was grease all over the bread paper and aluminum foil in which it was wrapped. Pastrami meat itself was full of tendons and seemed like they added lard or extra oil. Just disgusting. My first and last time here. And to boot inattentive and indifferent staff. A great recipe for a horrible fast food restaurant. I just don't understand how they have stayed in business for so long. Food vendors are better than this dump. Sounds like reviewer Miyuki works in the place since he/she gave the entire menu from the place read more

Despite 8 (EIGHT) employees behind the counter and no line, I was handed a buzzer and forced to wait 10 min for a sandwich. There's an autistic kid in my local bodega that can run circles around this gaggle of fu@kt@rds. Oh and a sandwich and water was $13. read more

I placed an order for a caprese sandwich with no capers - I specifically asked the employees to ensure that no capers would be on this sandwich because I have an allergy to them. After paying for my food and returning to my office, I open my sandwich to find it loaded with capers! This is completely unacceptable. The employees here have zero consideration for the health and safety of the consumers. I will not be returning. read more

Quianna makes my day every time I go in there. Always has a huge smile on her face. Always super friendly. She even knows my name. She is all about customer service and takes tremendous pride in her job. I'm sure I'm not the only one who goes in there sometimes just because she's there. read more