We ordered Pei Wei through Door Dash and it was a disaster. They forgot fried rice on one dish, gave us about 12 edamame in a LARGE order, and forgot the drink on another order! I called and spoke to the manager who told me I had to call Door Dash .. not sure why. After 20 minutes on hold they issued a partial credit ($15 out of $44). The food that we did get was.. meh.. ok. I think it used to be a lot better - this didn't taste like a whole lot of effort was put into it but that it was just mass produced. It wasn't fresh tasting like it used to be - very disappointing. Given the prices for Pei Wei and the quality, we likely won't be back anytime soon. read more

Have gone here with my elderly parents several times, but no more. Food is pretty tasty and price is ok but the management is beyond terrible: the place is *freezing,* as in needing to wear mittens & knit cap type of freezing. Never been in any restaurant like that. Also, today the Coke machine was being refilled by an employee who didn't quite know what she was doing. Ok -- but the manager never made an appearance to assist her and get the machine working. Never got a drink until nearly done. No more, not worth it. read more

Service is fast and on time. Love the online ordering-very convenient! Food is always hot and delicious. However...NO FORKS FOR TAKE OUT? That is poor management. Either you didn't order in time or there was a problem with the order...either way, hustle your booty to Walmart and buy a couple boxes: Unacceptable! read more

Had a long week at work and didn't feel like cook8ng tonight and the kids decided that they wanted Pei Wei for dinner. Went online like I've always done in the past and proceeded to place the order for my husband and I, and two of the kids. didnt think anything of it that they made me pay before telling about when it would be ready. (First red flag) Pay for my order and get an eta of about 20 minutes. "Perfect, plenty of time to get there" I think. Grab my son and head down they and arrived what I though was almost 10 minutes late. Try calling the number and the number isn't working. (2nd red flag). Send my son in (like I said long week) to pick it up and he texted me that it not ready. Ok, parking lots busy they may be a little busy or short staffed I think. So I tell him to wait and i proceed to check my email and answer text messages. Look at the clock and next thing I know its been 30 more minutes (another red fag). About this time I realize that the truck next to me has been there longer than I have so I text my to to ask how much longer. Next I know he's walking out (still empty handed) and he tell me they're telling him AT LEAST another 30 minutes. At this point I decided to walk in myself to find out why these ridiculous wait times are not notified online BEFORE paying for an order and find out that everyone else inside has been waiting at least an hour as well. Someone behind the counter (the manage I guess). yells at me not to yell at her staff and says "we're not corporate". I tried telling her that extensive wait time used to be advised on the website and she kept yelling at me. I told them to cancel the order and refund me, at which she tells me 48-72 hours. if they have ridiculous wait times and Can't manage to keep it up to date online the shouldn't charge upfront. At This point I just want food and ended getting fast food and made it home in under 15 minutes. For the time the it Was going to take them to make our order I could have gone to a sit down restaurant and ordered, eaten and left. I get places are short staffed and understand a delay (I work healthcare, so I know short staffed well) but someone...or several someone's really dropped the ball today. It's not often that I say I won't go back somewhere cause I believe in second chances but I don't know that todays experience is redeemable. read more

Even though I'm Asian and I've eaten quite a bit of Asian food in my life, I had to have a Caucasian co-worker explain to me the hierarchy of Americanized Asian cuisine. Top of the chain is PF Changs and the bottom of the barrel is Panda Express. Right in the middle, at a happy medium, is Pei Wei Asian Diner. Affordable, tasty, probably loaded with MSG...but hey! Sometimes you got to have your Mongolian beef, orange chicken, and gigantic bowl of white rice. I've got to say I was very happy after my Pei Wei lunch. I'm definitely a fan. read more

Super clean restaurant and friendly staff. FRESH food. Hasn't been sitting under heat lamps. NO MSG, this is the good stuff. I have to have the Kung Pao Chicken weekly. read more

Food is good and consistent and the service is always great. I've never dined in, but get take-out fairly often. I love being able to just say "same as last time" when I call it in. Not as good as PF Changs, but certainly better than most other Asian-ish places in Surprise. Be aware that they use shitake mushrooms is almost everything, but they are fine with custom orders if you don't want them. All in all, it's not my favorite place, but I always enjoy it every time. read more

One star only because I can't give a zero star review. Meals came out after forty minutes... And various portion came out at varying times. Two meals were finished before others came out. Everyone couldn't eat together. Appetizers came out last.. And cold. Very disappointing. Spend your dollars elsewhere.. Too many better choices. read more

Had dinner on 12/27/17. We had two dishes. One chicken and the other steak. Flavor was good, but the meats over cooked. Signs of very amateur cooks and staff. read more

Just dirty ... Sometimes I wonder why we come back here. At the register the girl handed me a cup. There was particles of food on the inside. I handed it back and said "It's dirty, I'll take a different one." She put the dirty cup back with the other 'clean' cups. I stopped and restated "No. It's DIRTY, you probably shouldn't give it to someone else." (Shaking my head) read more

I it is as good as it gets. My wife and I eat here about once a week, the gluten free is great tasting as well as the regular. Keep up the great cooking., also want to comment on the cleanliness., Avery, SCG,Surprise. read more

Don't order on the phone , they will forget about it and claim they never got it. -__-

Over an hour and a half for a takeaway order. Only 3 tables occupied inside and staff confused and not efficient. Food is good but not worth the wait read more

Dispointing, to say the least. Bento Box is a bust. All the ingredients taste alike. Portion control is non-existent. I do not recommend Pei Wei. read more

How do you not have White rice at 1:45 on Wednesday in spring training when there's 1 million snowbirds around? Not good. Ordered the orange chicken that's been advertised on television and on TV looks fantastic. The order that I received today taste like fried chicken with an orange slice on top I had to call over the guy and ask for more sauce which took about 10 minutes. Won't be back for that one again read more

Used to like coming here but lately the cleanliness has gone way down hill. I came in around 5 o'clock to order food and there wasn't anyone in the restaurant at all and then I go to sit down and there was no tables that were clean. Every empty table was filthy, the floor was filthy the shelf for the silverware was filthy there was pop on the floor and all the waiters were just standing around. It makes you wonder how clean the food area is when they can't even wipe the tables down. read more

I've been there a few dozen times and it never occurred to me to review them. As soon as I find something I like I get it every time from then on out. So every time I order the steak thai coconut curry with rice and extra sauce on the side. I can happily say, I've NEVER been disappointed. This has to be my favorite asian cuisine restaurant, and it doesn't hurt my wallet. read more

Always on point. I get the Carmel chicken.. The crab wontons are a guilt must have. And I love there tea too. Ate her for two years and always pleased. Thx! read more

I ordered the teriyaki bowl and it was great food for the price. Quite impressed by the variety of options on the menu. Not sure if this location was the one I tried. read more

Sitting here at Pei Wei waiting for my to go order. They have told like 4 customers they are out of different things. I have been waiting 24 minutes for chicken dish. The boys are standing talking in the to go order spot and the manager ( I think) is a complete ass hole yelling at his workers because he didn't order enough product. I will not be returning to this location.***** update / my good is finished, I can see it sitting here and the boys are arguing on who should bag it . About 35 minutes wait now for my one dish... another update. Waited one hour before I finally asked for a refund and left. They said t would take three days for a refund, probably a shorter wait than getting my food read more

The food has always been good. They seem to always be short on help, but the help they have do their best when busy. Several times we have visited they were out of napkins, silverware and fortune cookies. I noted it to one of the help and it took quite some time to be taken care of. Also one time we were there and ordered lettuce wraps. The wraps came without the sauce due to no ramen cups available. Half way thru my meal the sauce still was not delivered and I noticed others ate their lettuce wraps with no sauce due to "ramen cups not available"? Seems strange...Might need more help or better management. read more

Disappointed that on yelp their hours show them open at 1030am but when you arrive they don't open until 11am. Waiting in the car to pick up a large order makes me think twice about catering from here. Don't get me wrong the food is great as always but they need to fix this. read more

I had the garlic ginger broccoli chicken and it was not very good. The broccoli was hardly cooked and the sauce was way to sweet. Everything else was great. I will give them a few more tries before I write them off as another crappy Asian restaurant in Surprise. read more

45 minute wait for a take out order. Tried calling it in, but now I see why it didn't work. Even the manager is ignoring the phone.

Great fresh food and clean restaurant. Friendly and very accommodating staff. I'm a frequent visitor. This is a sister restaurant to PF Chang's, but without the formality or higher prices. Great place to eat if you want the same style foods as PF Chang's, but a more laid back environment without the need to dress up or spend more. read more

We attempted to have supper on December 23, 2018. Pei Wei has always been a good fast food resturant. This time we waited for 30 minutes for our beverage and I had to ask the only server. The place was packed with customers that looked like they were waiting for their meals for a long time. The staff looked young and confused with all the orders. The server told me that they had a bunch of new trainees but she could not tell me if our order was forgotten or it was going to be ready soon. After 55 minutes we got a refund since we did not get any food. They had the nerve to charge us for the 2 glasses of wine. I spoke to a couple of other customers that had the same scenario. Bad service. The pick up line was also building up and the one customer was waiting there still after we left. OMG! Do not let teenagers run a business. I did not see anyone in charge of anything. It was too bad, my husband really enjoyed going to Pei Wei. read more

My wife and I hadn't eaten here in quite some time, but we were both kinda craving it. The last time we went in there we both got sick and this time was no different. Without being too graphic, it felt like our insides were being ripped out after eating our dinner last night and the leftovers for lunch today. I had the Mongolian Beef Noodle Bowl and my wife had the Honey Seared Chicken Noodle Bowl. My wife's dish was extremely dry and the noodles, you could have knocked someone out with as dry as they were and it seemed like they forgot the CHICKEN part of the bowl. The Mongolian Beef was very salty and the meat was tough and not easy to chew. We also had the Lettuce Wraps and the pieces of lettuce we got were salad quality, meaning shredded up instead of being like the normal ones. We had to tear down the lettuce even smaller than it already was to even try and put the wrap filling in it. Overall this was a huge waste of money and time. Needless to say we will NEVER be going back there again. This has now happened the last 2 times that we have been there in the last 6 months. I don't know if it has to do with how they clean their woks, or lack thereof, but something has to change. Also, as someone else previously stated, the customer service was definitely lacking and the 2 girls at the pickup counter were too busy talking to each other to pay attention to their customers. Management, I hope you are reading this because you're going to lose your franchise if your employees keep up these shenanigans and nonsense. read more

We had a huge order from this place this evening. The food just wasn't good at all. We ended up throwing most of it away. 5 different meals, 3 sides..... all a waste of money. read more

Worst experience ever, 30 min to take out. The take out line was 10 people deep, and regular line was to the door. Understaffed, only 1 caisher, 1 handling takeout/online orders, and 1 server who also is doing the bussing. I was not given my CC receipt. I asked for light sauce and food is swimming in sauce making to salty. read more

Service is a 4 . Very sloppy also the hot and sour soup aint that bad if u add enough chile paste and salt and soy sauce the gentleman named pop he is the manager great service from him and this other lady did not get her name unfortunetly I've changed my rating 2 times that's how impressed I am read more

Pei Wei is a fast, easy, cheaper PF Chang's - and that's what makes it great! If you like the tofu dishes at PF Chang's, you'll love Pei Wei. The food here is great. The service is exceptional. And the portions are huge! I usually end up taking about half the food home with me. Also, compared to other lunch spots near by (like Paradise Bakery), it's really not all that busy. Of course, it's not authentic Asian food, but you shouldn't be expecting that when you come here anyway. read more

Great for catering family get togethers at Grandmothers place. We usually get 3 to 4 trays for 12 people.

The food was fantastic! I highly recommend the lettuce wraps.

Love the food but it's great at all locations. The customer service is horrible at this location. Only two tables were occupied at the time we walked in for a carry out. We walked in and they looked at us like.....really? Go away!! Someone walked up to the register and he just looked at me. I asked him if he was ready to take my order and he just kept looking at me like I was wasting his time. No thank you, nothing. Just a hand to take my money and then a bag in my face so I would leave and get out of their faces. Really??? read more

If I could give this place zero stars I would. We live 30 mins. From here so we ordered online and drove down to pick it up. We ordered LETTUCE wraps and two chicken bowls. In fact, I ordered EXTRA lettuce for the wraps. When we got home I opened the bag to find they didn't include ANY lettuce for the wraps nor did they include the sauce. Also, there was probably 5 pieces of chicken in one bowl and an overwhelming amount of white rice. The other bowl had maybe 5 pieces of chicken if that, broccoli that wasn't cooked all the way and a bunch of rice. The chicken in both bowls was DISGUSTING! We ended up taking a few bites and throwing everything in the trash. Don't waste your time trying to get in contact with corporate because they can't be bothered to email you back. This company sucks just like the food. Don't waste your money!! read more

Burnt rice, not the look of it just the taste. Not the cleanest pei wei, however the food is consistent. I will continue to go to the avondale/good year location. read more

Definitely not a fan. Coming from Orange County, CA, I have high expectations when it comes to Asian food. Suffice to say that Panda Express would have been a better choice, which is pretty sad. read more

I didn't like it so neither will you. Crazy expensive for starters, and small portions make this a place to drive right on by. Total waste of my time and rescources. My egg fu yong had no gravy to smother it with and tasted funky anyhow. Wife had sweet and sour chicken which she said was good, but she'd eat a bucket of sh_t if it had a bow on it so that doesn't count. Seriously find a mexican chef and you'll experience some real Chinese food. Like in SoCal. I know that sounds crazy but it's Gospel. read more

Sitting here right now. Adults served, but 5 children's meals overlooked. In the last 45 minutes others served who arrived afterwards. When I inquired with management they only shrugged their shoulders. Just found out our order was closed before the children's meals cooked and served. This place isn't even busy; several open seats. Just watched a guy wash his hands at the drinking water/ice dispenser. No need to come back here. read more

Consistently get bad service here. After waiting 25 mins for our food this week, and asking for the manager twice, we did receive some great coupons. Hope service is better when I decide to use mine! read more